I got it resetted on my HP 2550L. Tried 3 or 4 times without success but got it when I pressed the red button few times quickly after releasing the GO (big green) button, when all 3 lights are blinking simultaneously, and continuing to press few times after.
Have tried the process above to reset the image drum counter on my 2550n but no success. Does anyone know if this is possible on the 2550n or have hp screwed me?
I can too, but it is not right. If a customer does something like that to their printer, like rechipping the cartridge, it can lead to costly failure. This is not some service manual rhetoric, I have seen it a number of times. HP in particular makes their consumables to last not much more than one cycle. The old days of "3-cycle" life drums are long gone. Go ahead if you want, but it is really asking for trouble IMHO. :-( PCRMike
I hate to disagree with above but I have to. I have worked on many printers over the years and to be honest extending the life of consumables never effects the operation of the printer, just the qualilty of the output. All that will happen with that drum is over time qualitiy will get bad. The same is true with toner cartridges and the same is true with fusers. If the part wears out it does just that wears out, but does not cause other issues. True a leaking toner cartridge can cause toner all over the place, but that can be cleaned up. None of the consumables will burn out a circut board or lead to another item failing. IMHO.
I may be an old fuddy duddy, but I have seen many times (mainly on copiers) developer get old and "drool", and when the customer doesn't say anything about it making dark copies or calling for a PM, zapping the TS assembly and wiping a board. I know that is a rare enough occurence, but the color HP's that use the chemical toner leak easy enough. I have already replaced t-belt units on the HP color and such from contaminated contacts and zapped connections. I didn't say it was a lock to happen, but they must be warned. At least advised that it CAN cause problems. If it does, that is the gamble you take. I agree with DZ that it is not a real common thing, but I still know it CAN bite you in the butt. Also it is very model-dependant on what you can do. Have you ever seen a cheap refill job gone wrong, gum up the fuser, or the t-roller? How about spilling toner where the customer can't clean? We as professionals MUST not encourage something that can lead to a problem for them. DZ, you and I don't see it as a big deal, with our .03 mic vacs, and tools, but if they want to run the risk that is their call, but I just don't want them to do so blindly thinking that it is just a scam to get toners bought, which is is to an extent, but don't stick it to yourself while sticking it to HP. :-) PCRMike
No way I can get the counter to reset. 2 lights blinking, one solid ..... and surely I know I hardly printed any color ...... how deeply frustrating to be forced to buy new cartridges, while there should be enough toner for months ....
I tried all the methods, my fingers are sore from holding and hitting butons ...
Got a 2550N, Imaging drum light and 2 cartridge lights on.
Followed the steps: 1 Turn the printer off. 2 Press and hold the GO button. 3 Turn the printer on and continue to hold the GO button. 4 After the Go, Ready, and Attention LEDs turn on, continue holding for at least 20 seconds. During this process, the Attention, Ready, and Go LEDs will each turn off. 5 Release the GO button. 6 The device LEDs will begin cycling from front to back. The NVRAM-init process runs until the printer is in the Ready state.
Did it at least ten times including pushing the orange button. Stood on one foot and sang Rule Brittannia. Got it to reset.
A NVRAM reset will work only on the 2500 model and not the 2550. No matter what anybody says you can reset the 2500 with the NVRAM reset but you cannot do it with the 2550.
a) you don't have a hp 2550 but a 2500 b) The guy who sold you the unit lied to you c) probably you think it's funny posting false information as anonymous user
btw: we switched to epson too (untill they start to screw us - but hey - there are so many other printer companies)
Greetings, DL
Re: 2550 image drum counter reset by Happy as Larry (6/10/06 3:59 PM) reply
Downlord, I have to disagree. This reset does work on the 2550L, I just did it (and i'm extatic!). Firstly I have to thank everyone on the page for their contributions.
I tried it lots of timesand failed but I realised that I was doing it wrong.
I got it to work as follows:
1 Turn the printer off. 2 Press and hold the GO button. 3 Turn the printer on and continue to hold the GO button. 4 After the Go, Ready, and Attention LEDs ALL turn on for the very first time, continue holding until they all subsequently switch off then quickly release the GO button and keep pressing the red button like there is no tomorrow!
If it doesn't work the first time then do it again. I promise it will work.
Re: 2550 image drum counter reset by your namesake (7/5/06 7:35 AM) reply
thanks to all and particularly happy as larry! i was about to give up, but your last post encouraged me to persevere.
in case it helps anyone, it eventually worked for me when i held down the red cancel button in addition to the green go button when the three lights at the base have sequentially gone out. at that point i just held out for a minute or so and the image drum light didn't come on!
i couldn't categorically state which combination will work, but as everyone else has stated, just keep trying!
i tried it lots of times on the 2550L and it doesn't work for me... perhaps it depends onsome it works on some not.
on mine for example, when i wait for the three control lights to sequentially go out, the "Go" the one near the green button won't go out at all, no matter if you continue to hold the button for a few minutes.
1 Turn the printer off. 2 Press and hold the GO button (blue-green). 3 Turn the printer on and continue to hold the GO button (about 30 seconds). 4 After the Go, Ready, and Attention Leds all turn on, continue holding until the Attention and Ready leds switch off (GO led still on). 5 Keep pressing the GO button AND now keep pressing the red button (about 15 seconds) until the 3 leds stop blinking. 6 Release GO and red buttons. Reset is done. 7 You may have to re-install HP drivers from CD (what I did).
You can now continue printing without changing drum or toner.
Nothing is impossible.
Re: Re: 2550 image drum counter reset - IT WORKS by Davebits (7/16/06 6:47 PM) reply
I couldn't get the drum to reset, but I got the colors to reset. They say they are non hp supplies now.
I noticed that the serial number changed to all X's and the formatter number changed to a different number. Is there a way to get them back to the original? I do have a copy of the numbers from before the reset.
Hello, i have this problem. I refill the cyan cartrigde, change to a new chip. then, print some pages, the chip lights on, the printer stops printing. Obviously, the cartridge is full, so I only change to a new chip, but it print some pages again, and then, the cyan lights blink again. Help!!!!!
It's almost like a bad joke... I can't get it to work on my 2550n! I have no idea how anyone did this. I've followed the direction time after time - so much so that I felt that there must be someone in my house with a camera saying "look at this idiot, she's going to stand there and continue to hold those buttons and I'm going to sit here and just laugh at her"!
I have tried the steps suggested for 2550n and after all leds go out and I release the green button the red attention light is the one that comes back on. At this point of the process I have tried holding down both the red and green buttons or holding the green button and repeatedly pressing the red button and neither one has worked. I have tried the process probably 10 times now with no luck. Anyone else have other suggestions? My printer is connected to a LAN rather than USB. Does this make a difference? Help!!
Hello all. I just came upon this forum while searching for a problem with my 2550L. Well, its not exactly a problem, I guess, but more of a question which maybe someone here can answer. I just ran out of the yellow toner - at least according to the HP Toolbox software, and my magenta and cyan are at 2%. I find this very odd, considering I rarely (and I mean rarely) print anything in color on this printer.
Anyhow, the problem I am having is that this printer will not even let me print plain old black text documents now, since the yellow toner is out. Is there anyway I can still use this printer for text documents? It pisses me off, because I still have 57% of my original black toner left, but am unable to use it right now apparently until I replace the color toner. However I have no intention of replacing any of the color toners because they are so expensive - my original plan was to use the color toners until they ran out, and then use this printer as regular black laser printer only.
What are my options, short of buying a new laser printer? Is there a way to 'reset' the color toners to 'fool' the printer into thinking they are full (which they probably are)?
Either way, I can assure you that this will be my last HP printer, thats for sure! I called HP tech support yesterday to ask them this pretty simple question "Can I still print in black/white when one of my color toners is out?" yesterday, and since I was 5 months out of warranty, they wanted to charge me $39 to answer it! How f-d up is that?
Hey, that's why the extended warranty is only about 60 bucks on those printers! You want more than a year of free calls to HP, ya gotta pay. Better than Microsoft at least. You have to pay them just to report a bug! Have been one of those people that you would have gotten on the phone had you paid I can tell you that there is no way the printer will run with even one dead cartridge. None of the carousel printers will do it. In lines, yes, carousel, no.
What you CAN do is go thru to tech support, tell em you want a trade up. Trade up to a 2600 from a 2550 is $279. New printer, new cartridges, new warranty. Bonus point, the 2600 has an "Override out" setting that will let it run with dead cartridges.
For future knowledge. If you want a 2500-2550 to act like a monochrome unit do this: In the driver got to Printing Preferences and under the Color tab, select Grayscale printing. Then under the Advanced tab, set Print All Text as Black to ENABLED. Now the printer will use ONLY the black cartridge for all print jobs. It will also increase the life of your image drum by three to four times. It won't work if any color cartridge is dead though.
If you didn't do this in the beginning the printer has been using all 4 toners on every print job. Its the 4-color printing process that every printer uses. You have to disable it if you don't want every job to have all 4 toners used in it.
Re: Re: 2550 image drum counter reset - IT WORKS by funkmasterta888 (10/4/06 8:23 AM) reply
Sam's club had the Color LaserJet 2600 printers for $249 a couple of weeks ago...
Generally HP trade ups cost as much, or mor than buying a new machine, and sometimes the trade ups are for refurbished units with a 90 day warranty. (if the product number has an "R" at the end it's a refurb, example: C8049AR).
The trade ups from an old unit to a different unit (2550 to 2600 for instance) are ALWAYS to a new unit, when done thru tech support. If you do get a refurb from HP tech support on whats called a T2 trade in, call back and bitch big time. Do not confuse this with the exchange repair option from HP, that will always be to a refurb unit, that is what has the 90 day warranty.
Take it from a former HP CSR.
The trade ups are not much of a deal price wise. HP does take the old printer off your hands though.
Hi Everyone: I have an hp2550n with the image drum problem and tried all of the resets a million times and none of them worked. I found the reset chip on ebay and figured I'd give it a try since it was only 14 bucks plus shipping. I just got the chip, took about two minutes to install (didn't have to take the image drum apart, it is on the outside), put it back into the printer, and lo and behold, no image drum light any more!! Prints great. I got the chip from Dubber-Toner in Brownstone, MI, email dubbertoner@yahoo.com. You can do a search on ebay as that is where he sells all his stuff. The chip supposedly works with any version of hp 1500/2500 laser printer.
And no, I have no connection to Dubber Toner, just happy that my printer is working for 14 bucks instead of buying a new image drum for 200!
BTW, in case anyone needs one, I have the reset chips in stock. You don't have to go through the hassles of piratEbay and questionable sellers (dubber toner is no longer listed on eBay). Also they cost less from me and shipping is also cheaper. http://fixyourownprinter.com/specials/request When I get time, I'll put them on the site.
Looks like a lot of suggestions are on this forum, but the problem with resetting your printer is that it wipes your page count, serial number, and a ton of other things that can cause major issues down the road including warranty support. I am an HP tech, and when a printer comes in under warranty with the "reset" done, it's much harder to get your repairs covered under warranty. If you just want to extend the life of your drum here's what I recommend.
Take your drum out.
Take the chip off the drum (it comes off pretty easy).
Pick up an empty toner cartridge from a 2550.
Take off the chip from the toner cartridge and put it on the drum where the old chip was.
Re-install the drum and your printer will say it's not genuine HP, but will continue to use it (you may have to press the green button).
When you notice your print outs are looking poor after a while, you know it's now time to replace the drum. You should get 15% more out of your consumables with this trick.
dctech22 is right, i have done it before... but the problem I'm having is that the cartridges start to leak a lot...
and more recently other problems have been appearing... i wonder if refilling the cartridges voids the warranty... because now i can't print anything in color or THE WHOLE PAGE will be printed in blue or purple :S
Hi, thought I would throw my 4 penneth worth in which might hopefully help someone.
Came across this forum whilst searching for a drum reset for my 2550L. Tried the methods as listed in other postings (except the one that involved sticking my thumb where the sun dont shine and whistling the star spangled banner) Tried all night last night with no success except various flashing light shows. Did get it to pull a page through a couple of times, took ages and ejected a blank page but with pale lines on, anyone know what this was all about?
ANYWAY, (cut to the chase Tim), this morning tried again in every possible combination of pressing buttons. Finally succeeded similar to other methods. Held GO button down, turned on, waited for ATTENTION and READY lights to go out (my GO light stayed on constantly like some others). Then I pressed the red button down but IMPORTANTLY I released it BEFORE the 3 lights had finished flashing.
This was the only way I got my drum to reset. Believe me I spent about 4 hours pressing and holding buttons. Interestingly the toner lights are still lit but they're not flashing yet so will try again when they give up I guess.
I have followed all of the posts here (which sounded somewhat common throughout) but now the READY light is solid green. This is not the GO button, but rather the one above it.
I removed the drivers, but my computer does not even recognize it when I look for the printer under plug and play. I have NO idea what I have done, does anyone else. And if so, how do I get out of it?
I have the same problem. My printer prints the whole page blue. I replaced my cartridges and four days later they were 80% gone. Blue powder in the bottom of my printer. The pages were printing purple. I replaced the cartridges again. Now everything whole page prints in blue. Any help out there. I attempted to call HP since their cartridges are warrantied, BUT they wanted $39.00 to help after I spent, what $400+ on cartridges.
Do I need to replace the image-drum or just scrap the whole printer. --L
this is what did the trick in the end for me: (2550L usb version bought in Netherlands)
- holded the green button till all lights where off apart from the green GO button (wouldnt go off even if I waited another month) - pressed the TONER select button. - All 3 lights where back on - Holded GO button little longer - Released and pressed CANCEL button like mad as suggested - All lights went off.. the toner light that was first flashing started flashing dimly. the toner lights that where just on went off. - Printer printed test page (it looked so good hehe) - Switched off printer, turned it back on - MAGIC
Hello, Iīd like to know if you can help me, my HP2550 is showing a message "imaging drum" is there another chip in it that isnīt the toners chip? What do I have to do? Help me please!
Re: 2550 image drum counter reset by Mike S (5/22/07 2:20 PM) reply
Big thanks to Ron D. L. as his method worked on my 2550L the first time I tried it. I'll cut and paste his method below, I just tried it as my printer has been unusable for months with two toner lights ON. I refused to buy new toners for this thing and was going to throw it in the trash. The twits in this thread saying the reset is impossible must have stock in HP!
this is what did the trick in the end for me: (2550L usb version bought in Netherlands)
- holded the green button till all lights where off apart from the green GO button (wouldnt go off even if I waited another month) - pressed the TONER select button. - All 3 lights where back on - Holded GO button little longer - Released and pressed CANCEL button like mad as suggested - All lights went off.. the toner light that was first flashing started flashing dimly. the toner lights that where just on went off. - Printer printed test page (it looked so good hehe) - Switched off printer, turned it back on - MAGIC
I have tried all methods, and strangely enough didn't seem to have any success. Nothing seemed to work as planned. However, when trying the method of Ron D.L. the following happend...
The image drum light was still flashing, but the printer started printing test pages... I was puzzled. I thought, oh well... (I must admit, I already had ordered a new printer, so I could care less if it would continue to print test-pages)
I pretty much gave up and switched off the printer. After switching it on, for some mysterious reason... The light wasn't flashing anymore. I just printed a route description that came out without any problems.
Don't ask me why, maybe the printer gave up on me ;) But it started working 'out of the blue', after using Ron D.L.'s method and turning off and on the printer.
Please don't ask me why it worked, or how exactly I did it... It worked.
Good luck to all of you people trying to reset the HP 2550 (mine is a HP 2550L, with the latest firmware)
Just work for me....T H A N K S to Ron DL the Dutchman....U made my day....My Product Serial # now shows X's and page recount resetted....supplies show non-HP, but it WWOORRKKSS....Tks again....Lennie
Just work for me....T H A N K S to Ron DL the Dutchman....U made my day....My Product Serial # now shows X's and page recount resetted....supplies show non-HP, but it WWOORRKKSS....Tks again....Lennie
I posted a new thread, and then found this one. Here's what I posted...
I think I've finally found an easy way to run the genuine HP toner cartridges empty. If someone else can just verify it works for them as easy as it worked for me.
1. Select the toner that is reported as empty with the toner selection button. 2. Open the printer top and zap the chip on the toner with a standard 9 volt battery by touching the battery to the contacts for about 3 seconds. 3. Close the top and let the printer initialize. The attention light and the toner light should flash. 4. Press the Cancel button.
A supplies staus page should now show the cartridge as a non-HP cartridge and should print to until empty.
I used all the suggestions above for my 2550L (Switzerland). Don't know which one worked. After I finished the procedures, the drum light was still blinking. So I tried it many times again, until I just restarted the printer without pressing anything (even if the drum light was blinking). And see: after the restart, no light was blinking, new printer was recognised by XP, testpage worked fine.
I also got it to work. several people who posted also got it to work without even realizing it. when the "2nd light comes on and stays on", that means it's fixed!! just delete the printers in control panel, turn off printer and turn back on and let windows rediscover the printer. the same happend to me and I didn't realize but I was trying to print to an old instance of the printer which didn't work, the new one's did.
here was how I did it:
1. turn off printer and while holding big button, turn on. 2. hold button down until three lights cycle TWICE. the first cycle is fast and they blink, the 2nd cycle has them turn on one by one slowly then off one by one slowly until just the bottom light remains on. 3. while still holding the big button, press one of the other buttons. don't hold them, just press it once. This will cause the three lights to blink in unison. 4. while the 3 lights are blinking, press the red button. don't hold it, just press it. then let go of the big button. 5. delete the printers in control panel and restart the printer.
That's it.
Thanks everyone, this is awesome. Long live the Internet!!!
Color printing is not cheap. All this sniviling about trying to "cheat" things is ridiculous! What would be the cost of using a Print Shop to get your stuff done, versus using your own unit, and putting in the correct quality consumables, and actually using it correctly? You all are abusive, selfish whiners. You pay for what you get. And apparantly none of you do. Some of these "re-set" advises are good. Maybe there are other areas in your business that you can cut costs, so as to have quality printing.
The decision to purchase a color printer a few years ago was carefully thought out, figuring cost per page and print quality as the two main factors.
The fact that the printer does not reach the estimated number of pages per cartridge, and there is still toner left in them, upsets me. This was an attempt by HP to make more money by cheating the consumer.
What's worse is the cartridge price for the 2600 is slightly higher, and the number of pages is half that of the 2550. Another attempt to fleece buyers of there money.
I'm seriously considering buying a new printer every time my consumables run out. It'd be cheaper.
Thank you soooo much...you saved me from buying a new HP Color Laser Jet. I was able to reset the image drum counter (after many tries) and now it seems to be working great. I followed your directions to the letter and eventually it did work. Thanks to all who post on this site.
HP 2500 Image Drum Counter Reset by fletcherk (2/15/08 5:35 PM) reply
HP 2500 series... YES, YES, YES - it does work, after at least five or six times of various tryouts. I thought I had completely buggered mine because the image light went off but I still couldn't print. So I turned the printer off then back on, still wouldn't print - so disconnected the USB cable, reconnected - then YIPPEE it worked. I found that I didn't have to be quick with hitting the red button either, but I think the red button idea is a must... I just kept pushing it and pushing it for some time, but you DO need to switch the printer off then back on again I think. Keep positive!!! cos it will work eventually.
Re: 2550 image drum counter reset I must stupid! by nambi (2/28/08 12:53 PM) reply
I must be an idiot! I have tried this on my 2550L now about 20 times not and still no luck.
I turn the printer off. hold the green button down turn the printer on with the green button still down watch all three light come on then 2 eventually turn off one stays on no matter how long I hold it down. then with that green button still being held down I press and hold down the red button. with those pressed down still, all 3 lights flash then eventually turn off, i let go off the 2 buttons at the exact same time.
Printer appears dead for about 5-10 seconds restarts and lights continue to flash.
I'm wondering about the cycle of me holding down the red button can anyone elaborate any more on this?
Yes, the drum light did go off. If took a few tries to reset the printer, but I was finally able to do it. Just follow the directions on this post. It really does work.
My printer must have different firmware or something because I've tried over 35 times not and nothing. It's a 2550L
My green go light will never go out held it for over 2 minutes, then when I press red button all lights flash for about 2 seconds. then go out now do i release th red and the go button EXACTLY at the same time? thats what I have been doing and before i know it the printer cycles then is on with the drum light flashing.
I even tried swapping the toner chips with the drum chips and no luck.
The imaging drum light on my 2550L was blinking and I could no longer print. So I did a small variation of Ron D.L.'s methods. Here's what I did:
- disconnect printer USB cable - turn off printer - hold the green button and turn on printer - hold the green button until only the green GO light is on - pressed the middle PINK button. - watch the lights reset - wait a few seconds until only the green GO light is on. - released the GO button. - reconnected the printer USB cable (windows vista reinstalled the printer driver automatically) - test print OK.
Got a 2550n - I was struggling, but I did the last set of instructions here but pressed the pink button twice at the end - with about 1 second gap and it worked - looking at the test page now - thanks guys -p.
Simple hold green button until you get solid go LED (1 minute) while holding, hit the red button, then the toner button, then the red button again. Think of it as a command, I want to reset(red button)---the toner(toner button)----confirm (red button)
when you release the the green button after the confirmation, all of the "violated" cartridges report with flashing. you then dismiss them with the cancel button. Delete printer from control panel.
All offending cartridges show as unknowns, the rest are OK.
Finally got it after I applied some engineering logic to the process. No enough with all this button pushing.
"Simple hold green button until you get solid go LED (1 minute) while holding, hit the red button, then the toner button, then the red button again. Think of it as a command, I want to reset(red button)---the toner(toner button)----confirm (red button)
when you release the the green button after the confirmation, all of the "violated" cartridges report with flashing. you then dismiss them with the cancel button. Delete printer from control panel." ED[and plug usb in reinstall]
BRILLIANT THANKS FIG THAT WORKS! Obviously plug in USB again and reinstall deleted driver after doing the above.
I tried all the button pushing of earlier posts with no change until this one which worked. I was just about to order a non HP laserjet!
Printer is a HP 2550L
Thanks again ya just saved me a packet :)
Re: Re: 2550 image drum counter reset - IT WORKS by afumado (7/5/08 12:46 AM) reply
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