| Post a new message thread
 | The HP 3820 problem by arbikas (11/18/04 1:40 AM) | +1 + / - | Hi all,
We have localized the problem with the 3820, - the cradle block, jammed. We found out that two of the gears are very weak and often are being brocken - so we found the solution - we produce them - these are two 18T gears with some knob at one of the sides, opposing one another
|
 | Re: The HP 3820 problem by Stephen  (11/19/04 5:08 AM) | + / - | I contacted this company for further information.
Here is the reply I got:
the price for single pieces is 12 euro per piece - it is high because it is very hard to produce this gear, it has an irregular shape and each gear is first made on a machine and then is finished by human hand. Naturally we can give a discount for quantities:
for 10 - 10.5 euros/piece
for 100 - 9.0 euros/piece
this is the price for the smaller gear. The price for the bigger 18T gear is the same.
These are manufactured from metal so they are stronger than the OEMs which are made of plastics
Here in Bulgaria we have sold around 350 pieces for dealers and end users and all is ok.
Best regards
Stefan Penchev
|
 | Re: The HP 3820 problem by moe (11/19/04 4:20 PM) | + / - | At $1.3 dollars per Euro, that is on the expensive side. If there is enough interest from the end users with 3820 and 5110 printers, We'll consider ordering and stocking them. Just reply to this thread and we'll see if there is enough demand. Only serious replies please, we can see the ips they originate from.
|
| Re: The HP 3820 problem by Stephen (11/19/04 7:07 PM) | + / - | Moe,
I'd be interested in 2 or 3 sets, I have a V40 that needs a set in the basement, and my personal V40 will eventually need a set.
|
 | Re: The HP 3820 problem by AZPrinterguy (11/19/04 8:56 PM) | + / - | My customers who have the 3820 probably wont pay the cost , but the ones who have a v40 and the 5110 probably will , so that would make me a definate customer.
|
| Re: The HP 3820 problem by Anonymous (12/11/04 11:42 PM) | + / - | my hp 3820 will not print at all. some times when i reinstall the software it pulls a blank paper. and no printing on it. what is wrong with it. it is a month old printer. almost brand new
|
 | Re: The HP 3820 problem by leby (12/11/04 11:44 PM) | +2 + / - | my hp 3820 will not print at all. some times when i reinstall the software it pulls a blank paper. and no printing on it. what is wrong with it. it is a month old printer. almost brand new
|
| Re: The HP 3820 problem by Rob (12/12/04 12:48 PM) | + / - | Hello Leby
First what I want you to do is disconnect
the 3820 from your computer,turn it off and then back on.Once it has gone through its self test,
I want you to hold the resume button until you here it starting to fire up,it will print a nice picture of a waterfall.Once that is done,tell me if it did what I just described,or what it did and we will go from there.Rob
|
| Re: The HP 3820 problem by BobPi (12/19/04 7:20 PM) | + / - | My HP 3820 printer just died the same way, and I had to replace it immediately. I selected a Canon PIXMA iP4000 and I'm quite pleased with it. I also completely disassembled my HP to find out why it got jammed. It wasn't easy getting the cover off, but it can be done and reassembled. All of the gears were in fine condition. However, there is a resevoir on the right front that I believe collects the ink from self test and cleaning operations. The pad, originally white, was completely soaked and black. Once that pad was saturated, ink wasn't wicked away, and a column of black ink gradually built up, eventually reaching a sufficient height to interfere with the operation of the print heads (my printer was just over a year old). The ink dries to be pretty hard, so it's a mechanically tough obstruction. You might try manually removing this column of dried ink before buying replacement gears. I don't know how often you might have to do this. And I hope my new Canon doesn't have the same problem.
|
| Re: Re: The HP 3820 problem by Anonymous (3/5/05 6:08 AM) | + / - | MY HP 3820 PRINTER STOPPED WORKING AND IS MAKING A SOUND LIKE SOMETHING CAME LOOSE OR BROKE. I TRIED TO REMOVE THE COVER TO SEE WHAT COULD BE WRONG,BUT COULD NOT. THERE ARE TWO TORX SCREWS THAT ARE VISIBLE. I REMOVED BOTH BUT THE COVER DOESN'T EVEN COME LOOSE. WHAT DO YOU HAVE TO DO TO REMOVE THIS COVER?I'M A RETIRED ENGINEER AND KNOW ENOUGH TO NOT FORCE ANYTHING AND MAKE THE PROBLEM WORSE. THERE'S GOT TO BE SOME TRICK THAT I MAY BE MISSING. WOULD APPRECIATE ANY HELP YOU CAN OFFER. THANK YOU. INCIDENTALLY, HP SUPPORT WAS USELESS.
|
| Re: Re: The HP 3820 problem by Anonymous (3/5/05 6:13 AM) | + / - | MY HP 3820 PRINTER STOPPED WORKING AND IS MAKING A SOUND LIKE SOMETHING CAME LOOSE OR BROKE. I TRIED TO REMOVE THE COVER TO SEE WHAT COULD BE WRONG,BUT COULD NOT. THERE ARE TWO TORX SCREWS THAT ARE VISIBLE. I REMOVED BOTH BUT THE COVER DOESN'T EVEN COME LOOSE. WHAT DO YOU HAVE TO DO TO REMOVE THIS COVER?I'M A RETIRED ENGINEER AND KNOW ENOUGH TO NOT FORCE ANYTHING AND MAKE THE PROBLEM WORSE. THERE'S GOT TO BE SOME TRICK THAT I MAY BE MISSING. WOULD APPRECIATE ANY HELP YOU CAN OFFER. THANK YOU. INCIDENTALLY, HP SUPPORT WAS USELESS.
|
| Re: The HP 3820 problem by Bert (3/5/05 5:50 PM) | + / - | As I recall, there are two large 'claw' style latches inside, one in front of the service station and one in the same relative position on the opposite side.
If you are getting a carriage blocked message, there is probably no need to open it. The gears that drive the service station are probably broken. HP does not supply them (check the first post in this thread for a second source). Personally I would trash it and get a new printer. The service station design was an attempt by HP to save and few pennies and turned into a disaster. There are epic length threads on this forum about the problem.
|
| Re: The HP 3820 problem by Mijikai (3/14/05 4:55 PM) | + / - | I also have a similar problem, with the ink cartridges staying on the right side. How can I resolve this issue?
|
| Re: The HP 3820 problem by Bert (3/14/05 5:08 PM) | + / - | You almost certainly have a broken service station drive gear. This problem has been hashed and rehashed many times. Do a site search using "3820." Put simply, the printer is scrap.
|
| Re: Re: The HP 3820 problem by Anonymous (3/29/05 9:48 PM) | + / - | I'll be interesting in 6 of these gears
|
| Re: The HP 3820 problem by GauravDC (3/31/05 6:55 AM) | + / - | I have had the same problem like all you you.The printer thinks that it has printed but it does not print.
I Repaired my printer after around 2 months of investigating.It involves opening up the printer and doing some hardware repir.I am writing a detailed tech article about it.I will post a link to it within the next week.Reply to me if youre interested.
Although getting the parts is a good thing...most of us cannot get them shipped them to us.So i devised a home made solution to the problem.
regards,
gaurav
|
| Re: Re: The HP 3820 problem by Anonymous (4/5/05 4:33 PM) | + / - | i certainly am interested in your report
|
| Re: Re: Re: The HP 3820 problem by moe (edited 4/6/05 7:18 PM) | + / - | Just contact HP via hp.com and they'll send you a brand new 5650 in trade. Absolutely free. They even pay for the shipping. Why spend time and money on a poorly designed printer?
|
| Re: The HP 3820 problem by GauravDC (4/5/05 11:52 PM) | + / - | i just contacted HP.......they are NOT REPLACING THE PRINTER UNLESS IT IS UNDER WARRANTY!
|
 | Re: Re: The HP 3820 problem by SCarter (4/6/05 4:19 AM) | + / - | Gaurav,
I would also definitely be interested in your findings. I have about 15 or 20 of these all doing the same thing at the school where I work and budget is too tight to replace that many printers. I would greatly appreciate your help.
|
| Re: The HP 3820 problem by SCarter (4/6/05 7:55 AM) | + / - | I also just contacted HP and they ARE replacing regardless of warranty status. Just go on their support website and chat online with a tech for maybe 10 or 15 minutes and run through all the "quick fixes" with him that we all tried a hundred times already. After he sees it will not resolve the issue, they will send you a brand new 5650 free of charge!! They even include shipping label to ship crappy 3820 back free. You have to give them credit card number just to make sure you send back the 3820, but they will NOT charge you a dime. Finally, Justice!!
|
| Re: The HP 3820 problem by GauravDC (4/6/05 1:18 PM) | + / - | They are only replacing the printer supposedly if you linve in the usa and NOT ANYWHERE ELSE!
|
| Re: The HP 3820 problem by bob3000 (4/6/05 6:23 PM) | + / - | I just talked to a Technician at HP. They are shipping a new HP 5650 to me immediately! Not bad!
Thanks for tip!
|
| Re: The HP 3820 problem by SCarter (4/7/05 7:31 AM) | + / - | Just an update: I chatted with another HP tech today for a 2nd 3820 I had. I think you should use a different email if you can, I also used a different address (parents house). Another thing, after they get all your info, they may ask if you use USB or parallel, make sure you say PARALLEL because if you say USB, they will give you cheesey $90 5150 (5150 does not have parallel port) instead of $130 5650. If they don't ask, just ask them what type of printer they are sending and ask if it will work with parallel cable.
|
| Re: Re: The HP 3820 problem by Anonymous (4/13/05 11:48 AM) | + / - | I have a couple of the 3820's that I use for a specific printing application. I would be quite interested if there were a method for repairing these.
Best Regards,
Doug
|
 | Re: The HP 3820 problem by Kate (5/8/05 3:43 PM) | + / - | Do someone can sand me software for hp 3820, pleace? My CD is broken and priter doesn't work. I don't know what is going on, it seems to take the commad, but then it doesn't print.
thanks for help
|
| Re: The HP 3820 problem by modyfesalbon (5/8/05 9:34 PM) | + / - | My HP3820 printer is still new and I am very much careful in using it. I do not use refills. It is expensive, but my principle in buying a product is that if it is costly, it is more durable. But it is not the case. It has just stopped working. The lights are flashing when I turn it on, there is a strong dropping noise which shakes strongly my computer table, the cradle stays only on either sides and the papers roll twice while the printer head is not moving. I have brought it to the service center and they are replacing it with a new one, the same model plus a certain amount. My worry is that the same problem might occur next time. Please help me fix my own printer especially how to open the part where there is a need to clean the ink residues which clog or block the printer head that is why it cannot move.
Thank you very much!
|
| Re: The HP 3820 problem by moe (5/8/05 11:04 PM) | + / - | It's not moving because of a broken gear in the service station. HP has admitted to the poor design and is replacing the printers for free with a newer model.
|
| Re: Re: The HP 3820 problem by Anonymous (5/11/05 12:08 PM) | + / - | hi moe
i tried contacting hp last week and was unsuccessful in getting them to send me a free 3820. i told them that i was part of a
group whose members have received 5650's or 5150's including free
shipping. of course i didn't mention any names, but they claim that hp does not exchange out of warranty 3820's for free and they gave me a shopping list of hp printers that i could buy and
their prices. can you tell me exactly what you said and the
e-mail address you used to contact hp. would really appreciate
your help. thanks. hrly7glf7@aol.com
|
| Re: The HP 3820 problem by moe (5/11/05 12:56 PM) | + / - | I'm the site moderator. I know better than to ever have bought a 3820. Read the thread above. If that doesn't help there are only about 2 or 3,000 other 3820 posts on this forum. Do a search. You can contact any of the people who've received one by clicking on their name and sending them an email. I'm sure they would be happy to help a fellow victim.
|
| Re: The HP 3820 problem by bs12penny (5/17/05 8:15 AM) | + / - | I read the problems and resolutions listed because my friend was having problems printing. The printer would go through the motions of printing but eject a blank page. I called HP for her and HP agreed to replace her 3820 with a 5650 for merely her time of repacking the old printer. The HP 5650 seems to be a very good printer and will amply satisfy her needs. Thanks for the info.
|
| Re: The HP 3820 problem by de OMM (5/17/05 7:27 PM) | + / - | Has any one from The Great North (Canada) tried the "call HP Tech and get a free 5650" option yet??
|
| Re: Re: The HP 3820 problem by SCarter (5/18/05 4:52 AM) | -3 + / - | 'canada' and 'great' should never be used in the same sentence unless you are saying 'America is great, canada sucks.'
|
| Re: The HP 3820 problem by de OMM (edited 5/18/05 5:52 AM) | + / - | I am still waiting on an a little more intelligent response.
|
| Re: The HP 3820 problem by twang  (edited 10/2/05 8:17 AM) | + / - | I called HP today, they are sending me a printer.
I have made minor edits in the chat I had with the technician so he and I could not be identified.
His name has been replaced with HP tech, and mine with Customer, there are also a few other changes made so the chat is not quite identical to the one I had.
HP Tech: Hello Customer.
HP Tech: Welcome to HP Total Care for DeskJet products. How may I help you today?
Customer: Good morning HP Tech.
Customer: I have a deskJet 3820 that is not working.
HP Tech: Okay.
HP Tech: I will help you resolve the issue.
HP Tech: Could you please provide me with a detailed description of the problem which would help me assist you better?
Customer: The service station sled is not moving, the carriage hits against it and they get a carriage blocked error, (two blinking lights on the 3820)
HP Tech: Alright.
HP Tech: Open the top cover of the printer and let me know the carriage position
Customer: towards the right side, the carriage can not go all the way to the right because the service station is blocking it.
HP Tech: Okay.
HP Tech: Let us perform few steps to resolve the issue with deskjet 3820.
HP Tech: May I proceed with the steps?
Customer: Sure.
HP Tech: 1. Turn off the printer by pressing the Power button on the front panel of the printer.
2. Open the top door on the printer and leave it open.
3. Press the Power button to turn on the printer.
a. Printer activity continues for approximately 20 to 25 seconds (feed roller activity, alternating between turning forward and reversing).
b. After activity stops, the Power light and Feed light (bottom two lights) will now be flashing.
4. Pressing the Feed (middle) button results in activity and activity duration similar to the power up cycle noted above, with the Power light and Feed light continuing, uninterrupted, to flash in unison.
5. Pressing the Power button after step 3b, have completed will immediately power down the printer with no further activity or flashing lights.
Customer: Okay, I did those stepd, the service station never moved, the printer is now powered back off with the carriage sitting towards the right side of the printer.
HP Tech: Turn the printer on, Open the top cover of the printer and let me know the carriage position.
Customer: Towards the right side, the bottom two lights are flashing, carriage is half under the case
HP Tech: Okay.
HP Tech: Let us perform the steps to reset the printer cycle.
HP Tech: May I proceed with all the 10 steps at once?
Customer: Sure
HP Tech: 1. Turn the printer on.
2. Raise the top cover of the printer.
3. Remove the ink cartridges from the cradles and place them onto a scrap piece of paper.
4. Power off the printer by pressing the power button.
5. Disconnect the power cord and the printer cable (USB or parallel) from the back of the printer.
6. Let the printer remain disconnected for at least 30 seconds.
7. Reconnect the printer and power cables.
8. Turn on the printer.
9. Reinstall the ink cartridges into printer and make sure they lock into position.
10. Close the top access door.
HP Tech: Please update me with the results for the above specified steps to assist you further.
Customer: After turning on the printer in step 8 it goes through some cycling, then when the carriage tries to drive to the right side it hits the service station and the two bottom lights start flashing.
HP Tech: Okay.
HP Tech: As this problem seems to be due to a Hardware Malfunction.
HP Tech: Please let me know the serial number of the printer to verify the warranty.
Customer: XXXXXXXXXX
HP Tech: Thank you for the information.
Customer: It is out of warranty, but I have heard that HP has been replacing these printers anyway due to the high failure rate of the service stations.
HP Tech: As per the serial number provided, this printer is out of warranty.
Customer: Or more specifically the gears on the side of the service station.
HP Tech: HP would be glad to give you a replacement printer.
Twang
|
| Re: The HP 3820 problem by de OMM (5/18/05 10:28 AM) | + / - | Thanks twang. Got in touch with tech, got a case id, now I wait for someone to contact me.
|
| Re: The HP 3820 problem by moe (5/18/05 11:15 AM) | + / - | Let us know if they send you a new one. I was under the impression that it was for US customers only, but I'm sure there are a lot of Canadians who would like to get their 3820's replaced.
|
| Re: The HP 3820 problem by de OMM (5/22/05 8:06 AM) | + / - | Spoke with HP Canada. They are sending me a printer. Apparently the same model. I am greatful for this as I never had a problem with previous 3820 for two plus years. Will update on replacement, once arrived. Just like to add thanks so far too.
|
| Re: The HP 3820 problem by Twang (5/23/05 7:09 PM) | + / - | HP has emailed me shipping information, a 5650 is on it's way to my door.
|
| Re: The HP 3820 problem by Twang (5/24/05 5:58 PM) | + / - | Someone emailed and wanted to know where I am.
In the USA in the Easter Panhandle of West (By God) Virginia.
|
| Re: The HP 3820 problem by de OMM (5/25/05 8:57 AM) | + / - | Lucky you then mate. I should get my 3820 by Friday 27/05. If it does not do as it says on the box, will they send me 5650 then? We wait and see.
|
| Re: The HP 3820 problem by Twang (5/28/05 7:50 PM) | + / - | My 5650 arrived!
The confirming emails from HP say 3820, but if you look at the serial number they are refering to the old broken one.
|
| Re: The HP 3820 problem by Cprossu (5/28/05 11:42 PM) | + / - | nice-the 5650's service station is built differently-right?
just wondering
|
| Re: The HP 3820 problem by Stephen (5/29/05 7:23 PM) | + / - | Yes, the 5650 service station is built differently.
|
| Re: The HP 3820 problem by penn86 (6/6/05 12:37 AM) | + / - | I just contacted HP and unless your 3820 is
under warranty and mine isn't, they won't replace it
or give you another printer for free. THey will let you
upgrade and it involves getting credit for old printer
when you ship it back to them. Not really a great deal
by no means.
|
| Re: The HP 3820 problem by moe (6/6/05 10:57 AM) | + / - | You must have done something wrong. The 3820 hasn't been manufactured for a couple of years so all these people getting new printers are getting them for out of warranty 3820s. There are lots of documented instances of people getting free printers on this board.
|
| Re: The HP 3820 problem by de OMM (6/7/05 5:36 AM) | + / - | Hi all and penn86. I recieved a recon 3820v. Works gr8 with just a little noise. I also got a 90 day warranty for said. happy camper in Canada.
|
| Re: The HP 3820 problem by Twang (6/8/05 7:57 PM) | + / - | Well, I have a second broken 3820.
But HP is going to send me a another 5650 to replace that one.
Now I'll have three, one I bought, and two that were free replacements for my broken 3820's.
|
| Re: The HP 3820 problem by Stephen (edited 6/8/05 8:01 PM) | + / - | When you get a machine with a 90 day warranty you can usually extend the warranty to a full year, it does cost, but I'm not sure how much, you have to call HP for details, it should say something about it on the paperwork that came with the printer.
De Omm,
Is the 3820V print engine different from the 3820?
I'm especially curious about the service station.
|
| Re: The HP 3820 problem by moe (6/8/05 9:36 PM) | + / - | There were 2 models of the service station. I know because I mistakenly bought the gears for the wrong service station. They didn't look anything like the ones that break on the faulty one. I would guess they labeled it V to differentiate it.
|
| Re: The HP 3820 problem by ryounger (6/12/05 11:30 AM) | + / - | Thank you all soo much. I had this printer sitting on the shelf for over a year. I decided to do some more research and found your site. I chatted with HP on line immediately and should receive an HP 5150 (I chose this one over the 5650) in 5-7 days; free of charge.
Thank you thank you thank you.
|
| Re: The HP 3820 problem by Twang (6/12/05 1:23 PM) | -1 + / - | Your Welcome!
|
| Re: The HP 3820 problem by SCarter (6/13/05 6:23 AM) | + / - | Glad I could help ryounger. Although, you shoulda said you use parallel cable cuz 5650 is better than 5150.
|
| Re: Re: The HP 3820 problem by de OMM (6/13/05 8:48 AM) | + / - | Hi all, the 3820V engine to the best of my knowledge, looks different to 3820 prior. Still woking great. Looking for everyones opinion, would it be wise to get extended warranty OR if 3820V packs up will HP do the same exchange again?
|
| Re: The HP 3820 problem by Stephen (6/14/05 5:29 PM) | + / - | IMHO HP is not likely to do the out of warranty exchanges again.
|
| Re: Re: The HP 3820 problem by SCarter (6/20/05 5:41 AM) | + / - | Yeah, but he's talking about a 3820, so they will swap it again.
|
| Re: Re: The HP 3820 problem by sleepydave (edited 6/29/05 3:14 AM) | + / - | Say, how'd you make out on buying gears from that European source? I could use a couple sets. I tried that tribar.cz site but I couldn't get my e-mail to go through, is that the same guy? Is the price 10 Euro per gear or for both gears - the website looks like per set. I have been using (2) 3820's for 2 years at work, printing 150 pages a week (yes, that's right). The guy who says the problem is leaking ink is right, that seems to start the problem. Maybe in my case with so much use the ink never got a chance to fully dry and create the resistance that breaks the gears, plus very early when I had a jam, I disassembled and cleaned everything, and have done that at the first sign of trouble ever since. Finally, though, the little gear broke. Lemme know if you were able to get a good price, otherwise I'll just join the rest of the crowd and send it back to hp. Thanks for your time and work on the website.
|
| Re: The HP 3820 problem by Twang (6/22/05 5:44 PM) | + / - | The issue seems to be due to Carriage Stall. HP has identified this issue with the printer and announced a special consideration for the customers.
Three now.
|
| Re: Re: The HP 3820 problem by SCarter (6/23/05 7:50 AM) | + / - | Umm, yea dude, I'm up to like 24 now.
|
| Re: The HP 3820 problem by Stephen (edited 6/23/05 9:00 PM) | + / - | 24 free replacements?
If it says "IN CHAT" in yellow by my name you can chat with me in fix your own printer online chat, look for the link at the top of the page.
|
| Re: A DIFFERENT HP 3820 problem? by Harry W. (6/25/05 7:31 PM) | + / - | hi all, I have a 3820 which seems to have a slightly DIFFERENT problem:
-after replacing an empty black [15] ink cartridge (with genuine), the printer was never the same.
-I see no evidence of the ink cart. holder thingumy being stopped from returning to its "home" on the far right hand side... it seems to sit in there fine.
-I also don't get the "flashing in unison power and feed light" behaviour... what I get is the power and ink light flashing.
-I've tried Rob's advice to Leby...
"disconnect the 3820 from your computer,turn it off and then back on.Once it has gone through its self test, I want you to hold the resume button until you here it starting to fire up,it will print a nice picture of a waterfall.Once that is done,tell me"
and this is the result:
-I hold the feed button, the printer does a little dance, and then the power light (only the power light) flashes for a while (30 seconds-ish?) and then becomes constant (ie fully on and not flashing)
-if I open the cover at this point, the ink light flashes, but the ink cart.s stay locked up on the right hand side, inaccessible, behind the casing, buttons, and lights.
Throw it in the bin?
|
| Re: oops, I forgot... by Harry W. (6/25/05 7:33 PM) | + / - | Oh yeah... and the nice waterfall doesn't print!
|
| Re: The HP 3820 problem by Stephen (6/25/05 8:33 PM) | + / - | Harry,
If you forget something in a post you can edit that post, you do not have to create another post, look for the edit link in the title bar.
http://h20000.www2.hp.com
http://h10025.www1.hp.com
Your light pattern is not defined.
What you might try is to use HP's Active Chat online support and see if they can help you.
http://h20000.www2.hp.com/bizsupport/TechSupport/ProductRoot.jsp?
It's really too bad that your problem is not the bottom two lights flashing, because if that was the symptom you were describing to the HP online chat tech they would end up sending you a free printer.
Twang's post in this thread shows exactly how to communicate your problem to HP when your printer actually develops the carriage blocked problem.
|
| Re: The HP 3820 problem by moe (6/26/05 12:15 AM) | + / - | I think Harry is probably confused about the problem, is reading the lights wrong and really has a blocked carriage. After all, HP isn't going to check the printer when they get it back. Yes, the more I think about it, the more I think that Harry has the 2 bottom lights flashing.
|
| Re: The HP 3820 problem by Stephen (edited 6/26/05 1:19 AM) | + / - | Moe,
That would explain why the Light pattern Harry is getting is not listed.
Harry,
Moe must be right you must really have a carriage blocked problem, contact HP VIA their online chat and be sure to let them know that the bottom two lights flash whenever you try to use the printer, and of course as they walk you through the trobleshooting those same lights will end up flashing again and again.
After your problem is determined to be the carriage blocked issue HP will surely send you a free replacement printer with new cartridges.
The 5650's they send, that's the one they give you is you are using a parallel cable to attach are very nice printers, the ink cartridges don't hold a lot of ink, but they are very easy to refill. The 5650's were selling for about $149, HP values the refurbished ones they send out at $123.
|
| Re: The HP 3820 problem by Harry W (6/29/05 10:48 PM) | + / - | Ahh, thanks, fellas, I'm endebted to you, for your kind observations.
I may well have been high on printer ink fumes when I erroneously mis-saw strange flashing lights in unusual places. The aliens who subsequently abducted me have since explained my mistake, and now I realize the error of my ways...
definitely the bottom two lights flashing...
Who knew that the venting of printer ink fumes could be so mind altering!?!
|
| Re: The HP 3820 problem by moe (6/30/05 8:59 AM) | + / - | I hope you enjoy your new printer Harry.
|
| Re: The HP 3820 problem by burnedarch (7/2/05 10:36 AM) | + / - | thanks to finding this forum i have discovered that my hp 3820 qualifies for replacement as well. immediately after reading through this topic i initiated an online chat with hp customer support at the following link provided by Twang: http://h20179.www2.hp.com/ipgna/caller/chat.asp?productCategory=14438
customer support informed me that this is a known issue and that they are replacing these printers as a special consideration due to the known issue. i am receiving an hp deskjet 5650 as they no longer manufacture the 3820. special note: you are required to provide a credit card number as collateral for shipping costs. no charges are incurred unless the defective printer is not returned in the box and with the labels provided. there is a 5 - 7 business day turn-around time. thanks and good luck everyone!
|
| Re: The HP 3820 problem by Santander (7/10/05 10:12 AM) | + / - | Thank you all for your very interesting postings concerning Deskjet 3820 :) I'm from Germany, and of course my 3820 printer doesnt work anymore. :(
However, I'm not sure whether I have this problem with the broken cog or not. I have exactly the same problem as Harry describes above - only one LED (Power) is flashing for a few seconds or longer, but the printer doesnt start to print. The printer "thinks" that it is printing, so to speak, but it doesnt work. I tried all checklists and tricks which I could found in the manual, on the HP site and so on, but it was all in vain. What would you say: Only one LED is flashing - is this the same problem or not? And should I call the HP Service, describe THIS problem to receive a new printer or not? (Printer is of course out of warranty.)
Sorry if this sounds somehow silly - my English is not good. But it would be very nice if you could answer me.
Thank you, I send you many greetings from Germany :)
|
| Re: The HP 3820 problem by Jeffinthemiddle (7/10/05 7:00 PM) | + / - | Just wanted to say thanks. I happened across this thread looking for help to my dead 3820. I contacted HP and my new printer is on its way. (I think it is a diff model than the rest, tho). Thanks a buch!
Jeff
|
| Re: Re: The HP 3820 problem by Anonymous (7/11/05 3:43 AM) | + / - | not printing only paper rotatat
|
| Re: The HP 3820 problem by ed_miami (7/12/05 11:05 PM) | + / - | THIS INFORMATION ROCKS! ANYONE CAN EASILY GET A FREE PRINTER!
THANKS TO ALL THE POSTERS...
THE STEPS:
1. GO TO ONLINE SUPPORT AND CHAT WITH A TECH...
2. GO THROUGH THE WHOLE STEPS AND SUCCESFULLY TELL THEM IT DOESN'T WORK... LOL
3. THEM TELLING YOU YOU'RE SCREWED CAUSE OF WARRANTY.
4. EITHER THEM TELLING YOU THE COMPANY WILL GIVE YOU A FREE PRINTER OR YOU ASKING THEM FOR ANOTHER SOLUTION.
5. THEM CALLING YOU TO ASK YOU FOR A CREDIT CARD (TO ASSURE YOU RETURN THE OLD PRINTER)
BOTTOM LINE: I JUST DISCOVERED A NEW BUSINESS WHERE I CAN GET A COUPLE EXTRA BUCKS FROM...
THANKS TO EVERYONE THAT HELPED ME FIND THIS GOLDMINE...
|
| Re: The HP 3820 problem by Stephen (edited 7/14/05 7:30 PM) | +1 + / - | Santander,
HP will not replace a printer for one blinking light.
If the one light is the ink light then you need to clean the carriage and cartridge electrical contacts with a paper towel or coffee filter lightly dampened with water.
When it fails with two blinking lights, THEN, contact HP and describe the two lights blinking, that's the symptom they are sending new printers for.
Read Twangs first post to this thread for a partial transcript of a chat with HP.
|
| Re: The HP 3820 problem by Anonymous (7/14/05 10:57 AM) | + / - | cant somebody provide me contact information about order these
gear we are located on usa
|
| Re: Re: The HP 3820 problem by moe (7/14/05 1:47 PM) | +1 + / - | If you're in the US, you can get it replaced with a new printer for free. Read the rest of the thread.
|
| Re: The HP 3820 problem by issacm (7/15/05 1:23 PM) | + / - | CANT somebody PLEASE PROVIDE ME INFORMATION ABOUT GET THESE GEAR
|
| Re: The HP 3820 problem by Anonymous (7/17/05 11:56 AM) | + / - | I have a 5650 on the way. Glad I found this site & thread.
|
| Re: HP 3820 problem by AndyW (7/19/05 2:32 PM) | + / - | My 3820 is just over 12 months old. I have replaced the black ink cartridge with a genuine HP cartridge, but the PC tells me that the cartridge is not compatible. I returned the cartridge to the supplier and got a replacement, but still got the same error message. I've tried cleaning the connections behind the cartridge, but nothing seems to work. Anybody got any ideas? This is driving me CRAZY !!!!
|
| Re: The HP 3820 problem by Anonymous (7/19/05 4:01 PM) | + / - | It's too bad you're honest, otherwise you could call HP and tell them you have the dreaded 2 blinking lights problem and get them to send you a brand new printer for free. I know one unscrupulous individual who got 3 free printers from them. I think there is another who claimed 15, but you don't know if these people are telling the truth or not, after all they're not honest.
|
| Re: Re: The HP 3820 problem by SCarter (edited 7/26/05 7:18 AM) | + / - | That was an awfully gay comment you made. I got 24 of them replaced, how is that dishonest?
|
| Re: The HP 3820 problem by Anonymous (8/7/05 12:24 PM) | + / - | I have the same problem. Thanks to those who created and maintain this site. It has saved me much headache in the past, and in this case gotten me a free replacement printer. The tech was not offering up a free replacement , as a matter of fact, he said it will have to go in for service because it is out of warranty. As soon as I asked about replacement mentioned in several online forums he processed the request right away. I got a call on a Sunday afternoon from HP, my new 5650 is on its way!
|
| Re: The HP 3820 problem by Anonymous (8/13/05 11:39 AM) | + / - | I ordered a new set of print cartridges as Staples told me the problem was I was out of ink. It will not print now at all, before the was garble.It pops up with a message the the cradle is unable to move check for mechanical errors. Or it say check for a paper jam.
Will it be cheeper to purchase a new printer and should I try and get one that can use the ink cartridges, or am I stuck?
|
| Re: Re: The HP 3820 problem by moe (8/13/05 12:08 PM) | + / - | Since Staples told you to unnecessarily change the cartridges, take them back and demand a refund. Then you should actually read the rest of this thread which details how to get a replacement for your printer absolutely free.
|
| Re: The HP 3820 problem by tst (8/15/05 3:21 AM) | + / - | I live in Finland and have just talked to the HP-support in Finland. They say that according to EU-laws they don´t replace printers older than 2 years. After I have read about everyone who have got (even 24) printers replaced I really belived that HP also would send me a new one though it isn´t US or Canada. Guess I have to repair it myself - anyone who have done it before? I would be thankfull for some instructions.
|
| Re: Re: The HP 3820 problem by Anonymous (8/16/05 6:40 AM) | + / - | Hi GaurvDC,
I`m interested to get the link to your tech article.
Thanks a lot.
Regards,
Tilluss
|
| Re: The HP 3820 problem by laughhearty (8/18/05 10:46 PM) | + / - | Thanks a million guys.
I was about to go ballistic! Then I calmed down and looked for support on line. Found this site and made the call. Will be getting a 5650 free of charge!
Thank you!
Alicia
|
| Re: The HP 3820 problem by smedleytwo (8/27/05 12:03 PM) | + / - | Thanks. After reading the posts I just ended an online chat with hp service & theyre replacing my 3820 with the same carriage stall problem.
|
| Re: Re: The HP 3820 problem by Anonymous (8/27/05 3:52 PM) | + / - | Dude.. you are the greatest. HP is sending a new printer after going on line with live help through the link you provided. Previous call to Customer Support only resulted in an offer to trade up for the diference in price.
5150 on the way! BTW.. mine was out of warranty also
|
| Re: The HP 3820 problem by Anonymous (8/28/05 3:41 PM) | + / - | Wow, thanks to you guys, I knew what to tell HP on chat and am saved the time and money it would have taken to run to Best Buy and purchase a new one. It was that carriage thingy... thanks so much!
|
| Re: The HP 3820 problem by SCarter (8/29/05 7:53 AM) | + / - | No problem guys, glad I could help. I am just happy that I discovered HP was doing this and that I got all of your printers replaced too!
|
| Re: The HP 3820 problem by tst (8/29/05 8:29 AM) | + / - | Mine isn´t replaced yet because HP-Finland says they have the EU-laws on their side. In my opinion this is not a question of laws, THIS IS A QUESTION OF HP´S POLICY!!!
|
| Re: The HP 3820 problem by paulo.loureiro (9/2/05 7:41 AM) | + / - | Por favor, eu tenho uma HP3820 e apresentou problemas em uma engrenagem da service station. Substituí a engrenagem, mas não sei como colocar no ponto correto. Alguem pode me ajudar?
Please, i have a HP3820 printer. I had problems in the service station. Change but i don't know how to put in the correct position. Can you help me? Thanks
|
| Re: The HP 3820 problem by paulo.loureiro (9/2/05 7:49 AM) | + / - | Por favor, eu tenho uma HP3820. Quebrou engrenagens na service station. Foram substituidas, mas não consigo colocar o mecanismo na posição correta (ponto). Como faço isto?
Grato.
Please, i have a HP3820. The service station broked. I change the parts. I don't know how to put the service station in the correct position.How to do this?
Thanks.
|
| Re: Re: The HP 3820 problem by Anonymous (9/5/05 10:02 AM) | + / - | hi
We have over 50 HP 3820 all with the same fault, broken cog.
I read that you produce this cog in a metal form so its alot stronger. please could you tell me a price?
regards
james carter
|
| Re: Re: Re: The HP 3820 problem by moe (9/5/05 10:41 AM) | + / - | HP is replacing the 3820s for free. One guy on the forum has received 25 replacements. You can set the record at 50.
|
| Re: Re: Re: The HP 3820 problem by Anonymous (9/5/05 11:16 AM) | + / - | Hello. Thanks. This cog here $.2. But i have a problem. Changed the cog, i don't know how to put in the correct position.
Regards.
|
| Re: The HP 3820 problem by superyouper (9/6/05 6:50 AM) | + / - | My problem is simple. My H/P 3820 started giving the print options in French, ie: paper size, print quality, greyscale,etc.
I uninstalled the printer and reinstalled it. Everything came up in English and the printer worked fine. Today I had to reboot for another reason and a window pooped up saying i needed a driver for the printer as the computer could not find it??? I put the disk in and it extracted the file for the driver.
Now I am back to square one. The instructions are in French again. Do I have to take a course in the French language or is there a simpler solution?
|
| Re: The HP 3820 problem by triplea (9/8/05 2:21 PM) | + / - | This forum is great!
Mu two 3820 aren't though. Any chance of getting a replacement in Sweden?
Anyway, I have two HP 3820 printers with different problems the first one Has the ability to move the cartridge holders all the way across the papers, but it still won't print. It just accepts the print job from windows, blinks, and blinks, and blinks. And then it just blinks some more. It does nothing. After a while windows gets a timeout (I assume) and tells me the printing failed. The printer keeps on blinking.
The other one has the problem where it can't move the cartridge holder out of the stall on the right.
I'm thinking if I can't ge a free replacement since I'm in Sweden, maybe I can use spare parts from one of the printers to repair the other one. But I can't even seem to get the shell off! Is there an instruction on how to open this thing?
|
| Re: The HP 3820 problem by air (9/11/05 3:35 AM) | + / - | Hallo there!
I already invested a few hours to check for my printer problem. It all started with a black cartridge that was'nt properly installed. I got the last 2 lights flashing, but didn't know what that meant. I read on this forum it had to be a blocked cartridge. A handy collegue helped me out earlier this week so that was fixed.
But the problem I'm still confronted with was allready discribed by Santander : when I start a print action (eg. a print example or a callibration or a document) the power light starts to flash while a the printer roller starts to spin. Everything normal, you would say - but after a few seconds when you expect that the printer would start printer is does nothing at all. The only thing you see is the power light that keeps on flashing!
I allready tried to print out the "waterfall" but except the preparation of the printer (roller, ...) it doesn't do much more than flashing its power light.
What the hell is going on here.
I allready re-installed the software, downloaded the driver on the hp webpage, but that didn't made any difference.
Who knows more?
A helpless guy from Ghent, Belgium who has a strong feeling of throwing his 3820 printer (what a piece of crap!) through the window of the first floor!
|
| Re: Re: The HP 3820 problem by Anonymous (9/11/05 3:50 PM) | + / - | I have had this same problem since I got the computer . I have had technicians in who fix it but it returns, especially when I put in more paper. Please let me know if you got an answer. Thanks
|
| Re: The HP 3820 problem by Everlyne Morgan (9/11/05 3:57 PM) | + / - | Hve had same problerm since purchasing printer. I get a technician a ot of times and get it fixed but thesame problem appears eventually. I wuld like to know if you get an answer. Thanks
|
| Re: Re: The HP 3820 problem by Anonymous (9/13/05 8:18 AM) | + / - | Had same problem with mine yesterday. After reading many posts, contacted HP tech support, they had me perform a few tests then admitted that the printer had mechanical "issues". They then offered to replace my 3820 free of charge with a 5650. At least HP is standing behind their support.
|
| Re: The HP 3820 problem by air (9/13/05 12:53 PM) | + / - | Hey Anonymous,
what will be the delivery time for the replacement of the printer?
My girlfriend uses our printer quiet frequently so at this moment this situation is pretty shitty.
the guy from ghent
|
| Re: The HP 3820 problem by oneeyedparrot (9/13/05 5:58 PM) | + / - | The tech told me 5-7 days. I was somewhat surprised that after reading related threads the resolution was...replace ASAP! I'll not claim victory till the new (actually refurbished) 5650 arrives.
|
| Re: Re: The HP 3820 problem by Anonymous (9/15/05 4:14 AM) | + / - | Hi
I am having the same problem can you tell me how you resolved this issue
Thanks
Michael
|
| Re: Re: Re: The HP 3820 problem by SCarter (9/19/05 5:21 AM) | +1 + / - | Go to http://h20179.www2.hp.com/ipgna/caller/chat.asp?productCategory=14438 to chat with an online hp tech. They will have you do a series of 'quick fixes' that won't fix the printer. Then he will tell you they are replacing it. Even if this is not the case, you basically want him to believe the carriage is stuck on the right. When they ask, tell them you use a parallel cable for printing so you will get a 5650 instead of 5150.
|
| Re: The HP 3820 problem by msmotiv8 (9/26/05 1:29 PM) | + / - | This website is the BEST !!! After reading some of the posts, I'm thinking ... HEY ~ That's exactly my problem ! I was seconds away from ordering a new printer when I came across this site. I went to the HP site, had a bit of a problem with accessing the online help, so then decided to call directly. After a 2 minutes discussion, the tech had me run a quick test ... and I now have a new 5650 on the way !!! Thanks again!
|
| THERE IS A WAY!!!!!!!!!! by MsKWest (10/8/05 12:10 AM) | + / - | THIS SITE ROCKS, I CANNOT BELIEVE HP IS GONNA REPLACE MY 3820 BUT ITS WELL DESERVED AFTER SPENDING A FORTUNE ON INK ALL THESE YEARS. WELL I JUST WANNA SAY THANK A MILLION, I WOULDA WENT OUT LIKE FOOL AND BOUGHT A WHOLE NEW PRINTER. GOD BLESS YOU ALL!
|
| Re: The HP 3820 problem by Vince3 (10/10/05 3:28 PM) | + / - | Got my replacement today. It's a HP6122. Has USB + parallel port. Works very well. Doesn't seem like a refurbished.
Some tips:
1. The down time is unbearable. I can't believe how much we depend on the printer. Either ask for expediated shipping or wait at least 10 days for delivery. We called on Sept 25. Got it today on Oct 10.
2. HP requires that the old printer to be packed in the SAME carton the replacement came in.
3. I assume HP and FedEx have a contract. So expect the return label to be FedEx as well. FedEx Ground doesn't do pick up for residentials.
Good luck!
|
| Re: The HP 3820 problem by XQUIZIT (10/11/05 2:49 PM) | + / - |
I just read these post 10/11/05 today at 4:30pm and
I called at 5pm and a new replacement HP6122 is on the way
thanks this is some of my chat:
HP: CUSTOMER, the issue seems to be related to a physical hardware malfunction of the printer, which would require an onsite diagnosis.
HP: There is a Good News for you !!
HP:I will replace the printer and it is absolutely free of cost for you !
CUSTOMER: thanks
HP: Its my pleasure.
HP: To initiate the replacement, I need the following information.
HP: Please let me know the serial number and the product code of the printer. Serial number is 10 digit (combination of alphabets and number) and it is located on the label that is pasted on the bottom of the printer. Please make sure that ZERO, ONE ," i " ,"o" are not mistyped. Product code is a 6 digit alpha-numeric code, it will be below the serial number. Ex: C8952A
|
| The HP 3820 by Anonymous (10/13/05 4:20 AM) | + / - | I need to make a test page on this printer without any computer. Can you help me? Thanks.
|
| Re: The HP 3820 problem by Alee (10/13/05 8:30 AM) | + / - | HP is sending a replacement printer. I visited with tech support online and their program pulled the SN and product no automatically. Magic. And great customer service.
|
| Re: The HP 3820 by SCarter (10/14/05 7:00 AM) | + / - | hold down the paper feed button until it starts printing.
|
| Re: The HP 3820 problem by gls4 (10/14/05 7:34 PM) | + / - | Just got off the phone with a tech from HP. My experience was the same as described above - ending in a promise of a new printer (6122) within 5-7 days. Thanks for the great lead & advice guys. You saved me some $$ tonight.
|
| Re: The HP 3820 problem by pblue (10/18/05 9:45 PM) | + / - | I am glad i found this forum I just did the online chat and HP is sending me a new printer. HP really takes care of it customers
|
| Re: Re: The HP 3820 problem by Anonymous (10/21/05 2:06 PM) | + / - | Hello air
I have te same problem as you with my 3820 my printer is out of warrenty.Dit you recieve a new one from HP or have you yours repaird.
|
| Re: The HP 3820 problem by abrham (10/30/05 10:10 PM) | + / - | Hi there my hp 3820 failed to communicate with the processor
& it is out of warranty.
is there any help I can get?
|
| Re: The HP 3820 problem by de OMM (10/31/05 5:31 AM) | + / - | Go to
http://h20179.www2.hp.com/ipgna/caller/chat.asp?productCategory=14438
to chat with an online hp tech. They will have you do a series of 'quick fixes' that won't fix the printer. Then he will tell you they are replacing it. Even if this is not the case, you basically want him to believe the carriage is stuck on the right. When they ask, tell them you use a parallel cable for printing so you will get a 5650 instead of 5150.
|
| Re: The HP 3820 problem by Anonymous (11/1/05 12:03 PM) | + / - | My new 6122 is on the way. Thanks to all of you for all the great advise and making me aware of this deal from HP
|
| Re: The HP 3820 problem by gladys (11/3/05 2:46 PM) | + / - | My hp 3820 will print 1/2 a page then quit. An error message comes up saying the device is not communicating. I have wasted a ton of ink and paper. Help! Sometimes it will print fine.
|
| Re: The HP 3820 problem by moe (11/3/05 5:49 PM) | + / - | Gladys, did you by any chance read the 2 posts directly above yours?
|
| Re: The HP 3820 problem by gladys (11/3/05 8:13 PM) | + / - | I tried a new parallel cable and now it works! Thanks
|
| Re: Re: The HP 3820 problem by Anonymous (11/14/05 8:45 AM) | + / - | Yes, I got the 6122 as the replacement. Thanks for all of you
|
| Re: Re: Re: The HP 3820 problem by dsfghsfgsfgdsd (11/18/05 1:27 PM) | + / - | sorry, you have that wrong.
Canada is The Greatest Country in the World!
|
| Re: The HP 3820 problem by meandir2 (11/18/05 6:17 PM) | + / - | Interesting, my cradel will move back and forth and then grab a sheet of paper and roll it thru however, no print. Do I have your problems or is mine a software issue?
|
| Re: Re: The HP 3820 problem by Anonymous (11/20/05 12:22 PM) | + / - | Go to
http://h20179.www2.hp.com/ipgna/caller/chat.asp?productCategory=14438
to chat with an online hp tech. They will have you do a series of 'quick fixes' that won't ;-) fix the printer. Ask about a replacement, then he will tell you they are replacing it. Even if this is not the case, you basically want him to believe the carriage is stuck on the right. When they ask, tell them you use a parallel cable for printing so you will get a 5650 instead of 5150.
|
| Re: The HP 3820 problem by Ronnybuck (12/2/05 5:04 PM) | + / - | I had a 3820 that went bad last year. I did an exchange with HP for $74 and it is doing fine. It was a repaired one from Mexico. Now I have two that are broke in the same way as my first one. It is the gears or pins broken that hold them on the shaft. Apparently these printers were duds from the start and HP realizes it. When working they do a great job. My first replacement must have had an upgrade as it is still working for now. What I like is you can run the cartridges dry before changing them. New printers you have to have working both color and black to work. If your color is low it stops even though you can still print black you cannot. Also the 3820 uses the high capacity cartridges so you don't have to keep changing them every week. It does great glossy prints from digital photos. All I have to do is turn it on and it prints and doesn't have to waste ink like the EPSONS do. This whole world is changing and I will attempt to see if I can get replacents for the others. One is my sister in law's and the other my daughter. Anyway my HP672 still works and does great documents.
|
| Re: The HP 3820 problem by Anonymous (12/8/05 4:43 AM) | + / - | The free replacement printer for HP 3820 is over, HP said that this replacement program was end by november 2005.
|
| Re: Re: The HP 3820 problem by Anonymous (12/8/05 7:06 AM) | + / |
|