|  Post to this thread Post a new message thread
 | hp photosmart 3310 no black print!!! by Anestos (4/16/08 12:12 PM) reply | + / - | I m a miserable owner of HP psm 3310- all (problems) in one printer- I ve done everything but the printer can not print black at all of its modes (print, scan ,copy etc)
i ve tried to
put new cartridges,reset and calibrate printer,cleaned the cartidge placeholder contacts.nothing happened, what can i do!?!?
|
 | Re: hp photosmart 3310 no black print!!! by hp-printer-dave  (4/17/08 1:24 AM) reply | + / - | Anestos,
I had the same problem today & got it fixed with a little --- ok a lot of patience!!! I have seen the "no black print" problem on 4 printers now & this has fixed 3 of them. Power off the printer. Hold down the CANCEL & OK buttons & keep them held while powering on the printer. Keep them held till the printer shuts itself back off --- it will shut off without you hitting the on/off button. Then power it back up normally by hitting the on/off button. It will warm up normally except it will display a message "OOB NVRAM RESET" & it will then do about 3 minutes of priming & pumping up the ink in the tubes that run from the cartridges to the print head. You then can run a test print in the tools section. YOU MAY HAVE TO DO THIS PROCEEDURE AS MANY AS 6 TIMES AS I HAD TO & IT WILL EVENTUALLY GET ALL AIR BUBBLES OUT OF THE BLACK TUBE.
|
| Re: hp photosmart 3310 no black print!!! by andyc1909 (10/18/08 9:44 AM) reply | + / - | I suggest all the people with defective HP3310 contact me to organise a court case against HP as it is clear the product is defective.
I bought an out of warranty replacement and it has lasted barely six months before the same thing has happened. I dare say the replacement was a reconditioned one with the same problem.
HP will by now know the product was made with a defective part and are refusing to acknowledge it, even that there is a problem at all considering how many people have had this problem there should be something on there website about it but as yet nothing.
Contact me and when there are enough people I will begin proceedings against HP to reclaim our losses or be supplied with the printer we all expected - one that'll last for years all singing and dancing! Printers are not a yearly expenditure!!
|
| Re: hp photosmart 3310 no black print!!! by Diane Mary (12/22/08 4:38 AM) reply | + / - | Same problem as you and Nelson Yee = no black ink except when printing Extended Self Test (on headings). I responded to the Anonymous thread thinking I was replying to Nelson Yee. It's so close to working except for black....and that's the frustrating thing. I learned more from this site than from HP and was really upset when they tried to sell me a replacement for a printer I've used (tried to use) for two days. I was so happy when we got the wireless working and the printer was hooked up -- and now I'm depressed. HP needs to do what's right for the customers who purchased their (high end) printers in good faith.
|
| Re: Re: hp photosmart 3310 no black print!!! by Wizdad (edited 3/4/09 5:14 PM) reply | + / - | See my successful results below. This printer resets differently. See my edited results below.
Wizdad
|
| Re: hp photosmart 3310 no black print!!! by Wizdad (edited 3/4/09 5:12 PM) reply | + / - | EUREKA! Just Got off the internet chat with HP Rep. He suggested that i do a "semi-full reset" which will reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer while the printer is powered on.
2. Press and hold Plus (#) and 6 while plugging in the power cord. This will perform a maintenance cycle. I did this twice but no joy. BUT THE THIRD TIME WORKED!!!
Print a self test by pressing "Setup" and then 1, then 1 again.
Good luck!
|
| Re: hp photosmart 3310 no black print!!! by lambchop (3/5/09 4:26 AM) reply | + / - | I've just followed the above advice after trying everything else to get the black ink to print and it's slowly working!!!
I've now done a reset using # and 6 four times and the ink comes back a bit more each time! I've also done a few print head cleans from the tools menu in setup (not sure if this has helped or whether it's just the reset)
Don't give up .... I very nearly had - was looking at new (non hp) printers this morning online.
Here's the hp link on what to do:
http://h10025.www1.hp.com
|
 | Re: Re: hp photosmart 3310 no black print!!! by Wizdad (edited 3/5/09 5:07 AM) reply | + / - | Hi Lambchop-
I'm glad the fix worked. How did I get into the
predicament in the first place? I removed the black
ink cartridge and replaced it back into the printer.
I know it shouldn't matter, but this must be a design
flaw.
This thread shows that the problem exists for several
people. It should be addressed by HP. At the least,
these instructions should be included in the
troubleshooting section of the user's manual and on
the HP website.
The "Semi-Full Reset" description on the website doesn't
cite it as a solution to the no print problem.
Wizdad
|
| Re: hp photosmart 3310 no black print!!! by Anonymous (3/23/09 6:36 PM) reply | + / - | I will never buy another hp product. I have a 6180.... this printer is HORRIBLE and has been since I bought it 2 years ago. It has been more an office decoration than a printer. I've prob used it to copy/print, at best, a total of 60 documents. It is either out of ink or not working! After it failed me during exam week, I decided to stop using it to avoid the anger and frustration it continually caused... Now I am once again trying to not let the "most expensive/nicest printer Apple offered at the time", go to waste.
After holding for 20 minutes and spending another 15 giving a rep all of my info (email, phone #, etc.), HP customer support said that although it is obvious that I bought a faulty printer, and it can easily be proven that I have only printed a few documents over it's lifetime, I am out of warranty. It will cost $35 an hour for HP to troubleshoot the current issue (NO BLACK COPY)! I am amazed that Apple sold this product.
|
| Re: Re: hp photosmart 3310 no black print!!! by wizdad (3/23/09 7:04 PM) reply | + / - | Yes, it'll cost you to speak to an offshore rep on the phone. The trick is to use the chat option via internet. It is real time, and doesn't cost anything, whether your printer is in or out of warranty. It takes some patience to wait for a response, but there's no time limit either.
At some point, if the problem isn't resolved, you'll be offered the option to purchase an upgraded replacement (refurbished) at a reduced price. Before you agree, ask for the offer to be emailed to you and research the prices on the internet. Also, you just might do better locally.
Good luck.
|
| Re: hp photosmart 3310 no black print!!! by spidermiss27 (5/21/09 8:08 PM) reply | + / - | You guys could possibly be the best people in the world!!
After about 12 attempts of the # and 6 reset ~ it WORKS!!
Thanks so much,
|
| hp 3110 not printing with black ink by allfixedup (7/14/09 10:10 PM) reply | + / - | Just wanting to share with you people
This is what just worked for me after a very stressful day - why do printer brake down when you need them most
i removed the blank ink cartridge and got the guys in the work shop to very carefully blow air from the air compressor into the little tube where the ink goes plugged printer back in and got the priner to clean heads a few times and after 3 black ink starter to show - thank goodness hope this helps someone.
|
 | Re: hp photosmart 3310 no black print!!! by jowunger (9/4/09 3:31 AM) reply | + / - |
Ok guys I fixed it in one go, by using FULL RESET.
Background story:
HP tries to ripoff people by telling them that they have to call them and let them hang on the line for over 12 minutes which I had to pay!! Eventually, after writing an article in Bangkokpost (newspaper in Thailand) about HP bad corporate behavior and many readers letters -acknowledging HP bad /near criminal behavior,I was contacted by an Executive of HP (US) told me he wants to settle it. I got my money back AND I got a NEW HP3110!! They not even ask for the original HP3110 in return. Now I have 2x HP3110.
I wonder how far corporate behavior against customers can be dealt with. As andyc1909 above already wrote, I think it is a good idea to kick them in their balls from time to time, just to remind them that their customers are capable humans and not idiots. Its just the same with Microsoft, I think I not need to elaborate further...
FULL RESET of HP3110 ALL IN ONE PRINTER
TURN THE PRINTER ON
PRESS SIMULTANEOUSLY: OK, Cancel, Black, and Color buttons down
at the same time and turn the HP3310 off.
-Keep holding the buttons down until the printer shuts off and the turn it back on.
-You will have to turn the printer off twice and then it will recalibrate.
-Make sure you have new cartiges in the printer so that it can reset.
Good Luck!
|
| Re: hp photosmart 3310 no black print!!! by Kxxx (9/23/09 6:13 AM) reply | + / - | i have had this problem a few times now, and it seems i am using more ink on test pages than on actual printing. On occasions before some solutions MAY have worked, but i DOUBT all the solutions offered here (you can also read from other people: "but on the third occasion it worked", etc.).
I am guessing at some point you have been SHAKING the machine just enough for the ink to MAYBE start flowing again.
the lack of OFFICIAL HP support/solutions on this problem surprises me, especially because so many people seem to have this problem.
it seems they do NOT have a REAL solution and you cant really reach them without paying a large amount of money.
I have decided HP is a brand i will NOT buy again, just too many problems.
Shame on HP that they do NOT support their failing products for FREE.
|
| Re: hp photosmart 3310 no black print!!! by karpet (11/6/09 7:40 AM) reply | + / - | I tried both the full reset and the semi-full reset. This printer doesn't work now because I am out of ink from the test pages. Still have black ink of course! The color ink started leaking as well. I also get calibration error, alignment failed and ink system failure. The dilemma now is whether to buy more ink cartridges to see if these tricks worked or buy a Non-HP printer.
|
| Re: hp photosmart 3310 no magenta ink print!!! by No longer an HP cust (1/13/10 6:53 PM) reply | + / - | I have a similar problem but with the magenta cartridges. I am going to try several semi-full and full resets. I already spoke to HP and after 45 MINUTES of holding and another 40 MINUTES of getting my info they just tried to make me buy a new printer. Once I told them I had no intention of dropping another 200+ bucks on a faulty printer they told me to buy another cartridge. pfffff
C R I M I N A L S
I will never ever ever ever ever EVER buy HP again.
PS: I also have a 3 year old notebook with a broken display.
|
Post to this thread:
| |
