unknown

asked May 6, 2007 at 2:57pm
Brother Brother MFC 440CN

Brother MFC-440CN: Unable to remove paper tray

This is really embarassing especially for a person who build, repair, and program computers for over 20 years.

I have a brother MFC-440CN printer (love it!) but yesterday, I am totally unable to remove the paper tray. I have done it many times in the past but beginning yesterday (after a paper jam), I removed the rear panel to remove the paper. After this is cleared, it printed the last three pages and the tray went empty. At this point the paper tray tray absolutely refuse to budge. I have tugged it, jioggle it, shake it, to no avail. I have not use all my might because I don't want to break the paper tray catch.

Has anyone experience this and can shed some ideas? Thanks in advance and God Bless.
http://www.brother-usa.com

I had the same problem. I went to Brother's website, searched and searched and searched and found this. It worked for me. In essence, remove the black cover from the back of the printer (where you remove your paper jams from). Locate the two grey rollers. Lift them out while pulling gently on the paper tray.
by Anonymous on Aug 17, 2007 at 9:48am Add comment
Yes indeed I discovered that lifting the rollers allow the tray to move out. But what kind of crappy design is this? Why is the roller all of the sudden "dropping" and preventing the tray to be pulled? If my printer is on an open desk, i don't mind having to open the back --but my printer is inside a small cabinet shelf and it is a pain every time I have to add paper. - Anonymous
Hey I am having the same problem just today. I have pulled on it, opened to back of the printer to check for a jam. The thing won't budge. I don't want to pull too hard because I don't want to damage the thing. Is there some manual release on the printer somewhere to release the paper tray? If someone finds it please tell me. Thank
by Anonymous on May 6, 2007 at 10:59pm Add comment
Thank you! You helped save my printer. I had the same problem and pulled on that tray with no luck. I was worried I was going to ruin it. I never did like the way it pulled out in the first place. Major design flaw but I love the other features. Thanks again!
by Jerbrew on Jul 13, 2009 at 5:08pm Add comment
Yes, it is a product defect. I suspect it is lube problem. When the printer is new, it is less noticeable. As the plastic ages, the friction builds and the tray will just not release. Solution is to find the right spot and apply some silicon grease from time to time. I'm working on finding that place.
by GWagner on Sep 17, 2009 at 11:58am Add comment
The problem isn't actually a lube problem. It's a manual one. There is a white plastic piece in between the two grey rollers. You need to use a long, skinny item to press that white piece up against the black rollers above it, so that the joint in the white piece becomes concave instead of convex. You cannot see the joint in the white piece. You have to use your finger to feel for it- about a 1/2 inch down.
by unknown on Jun 27, 2010 at 5:22pm Add comment
I copied this post below as I have the same problem with the brother MFC 7840w. The solution doesn't work for me as I don't have rollers at the back, they are inside the printer but near the front. I would appreciate any help.

post-I have a brother MFC-440CN printer (love it!) but yesterday, I am totally unable to remove the paper tray. I have done it many times in the past but beginning yesterday (after a paper jam), I removed the rear panel to remove the paper. After this is cleared, it printed the last three pages and the tray went empty. At this point the paper tray tray absolutely refuse to budge. I have tugged it, jioggle it, shake it, to no avail. I have not use all my might because I don't want to break the paper tray catch.

answer-The problem isn't actually a lube problem. It's a manual one. There is a white plastic piece in between the two grey rollers. You need to use a long, skinny item to press that white piece up against the black rollers above it, so that the joint in the white piece becomes concave instead of convex. You cannot see the joint in the white piece. You have to use your finger to feel for it- about a 1/2 inch down.
by alli6467 on May 18, 2011 at 8:06pm Add comment
I had this problem too...

As it happens, I had an MFC-440CN which worked fine. A month later, I picked up another one (because "it had a problem).
Sure enough, the problem was the paper tray.

Using the "trick" (mentioned previously), I was able to remove the tray. And, when I put it back in, it "stuck".

Just for grins, I switched the trays between the two printer... I expected the problem to "follow" the tray, or the printer.

Not exactly... both printers now worked.

I switched them back, and the problem "re-appeared".

I re-switched them, and... both printers worked (again).

I left it that way.

It makes no sense, but... what can I say? It worked for me.

"The more I think I know, the less I think I understand..."
by arjays on Dec 5, 2011 at 4:03pm Add comment
The solution is very simple.

Pull the tray out (lift roller if required)
3" from the back on the right side of the tray is a slight notch. This notch is the rail that lifts the roller up.

Clean and grease this ramp area and your issues should be solved. Use very little grease.
by KC76 on May 8, 2013 at 7:34am Add comment
Ah! If all our life's problems had such simple solutions as you have given for this one, what a life it would be.

Keep them coming for this is how computing should be.

Regards

Daniel Baruch

PS Some Brother printers have notches on both sides of the printer tray to apply lubricant. All the Best!
by kabalah10 on Oct 31, 2014 at 2:12am Add comment