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 | HP Professional 2000C by Donna (4/8/02 8:41 AM) | + / - | Please Help! After installing a new magenta print cartridge in my printer it read full, but within 3 minutes it said it was empty. I thought it was a faulty cartridge and replaced it again. I have done this 4 times. I even tried buying a new cartridge at a different store. What am I doing wrong? I have replaced the black cartridge with no problem. Do the printheads need to be replaced? I am unable to use the printer because of this problem. Is there something I am doing wrong? Thank you.
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 | Re: HP Professional 2000C by Kevm (4/8/02 9:37 AM) | + / - | Sounds like the pump mech as gone, check the white button under the ink cartridge & look and see if its stuck down. Normally the plastic clips holding the springs under this white button snap off and therefore stop the pumping action of the cartridge & report ink low.
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| Re: HP Professional 2000C by Donna (4/8/02 10:19 AM) | + / - | Thank you Kevm. I checked and the white button is in the down position. Can I fix this or do I have to bring it somewhere to be fixed? If I can get it fixed do I have to replace the new cartridge with another new one? Thank you.
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| Re: HP Professional 2000C by Donna (4/8/02 10:24 AM) | + / - | Thank you. I checked and the white button is in the down position. Can I easily fix this myself or do I have to take it to a repair shop? Also, if I repair it, will I have to buy another new cartridge or can I install the one that I just bought? Thank you.
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| Re: HP Professional 2000C by Lane (4/8/02 1:42 PM) | + / - | Donna, it can be fixed, but it ain't easy. The ink station has to be removed, disassembled, and a small piece of metal or other material epoxied in so the spring will have something to attach to. I've fixed a couple like this (reinforcing the other plastic hooks with epoxy at the same time), and they're still working great.
Beware of HP - they'll try to rip you if you call about it...this repair is definitely not in their books!!!
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| Re: HP Professional 2000C by Richard Weinhard (4/8/02 3:00 PM) | + / - | replace the Ink supply station assy, cost is $47.00.
part #: c4530-67818
This is a common problem and yes hp knows all about it.
see service note: C5901A-01
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| Re: HP Professional 2000C by Jackie (5/10/02 11:48 AM) | +1 + / - | How do you get to the spring? I've take every screw out that will come out and nothing will budge. Thanks.
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| Re: HP Professional 2000C by Lorraine (8/17/02 2:25 PM) | + / - | Well I had Best Buy fix my printer, it was the "Ink Supply Station" I guess I got ripped off too. It cost--
$82.99 for Station,
$109.94 for labor and
$4.98 for Taxes
Why did I have it fixed? because I would have to throw out 4 Ink Cartages and 4 Print Heads. Add that up, and what do you get. What would you have done?
I had them on hand, because I had to have a printer, if one went out, the printer stopped. They sure goofed on this printer, but it is a great printer, I had it over 3 years, and always printed great pictures, and still does now, after getting it fixed.
My post is just below this one, when I was having problems.
I'm not sure I would have tried to fix it myself; it sounds like it would have been difficult to do.
I see they have a new one like this one, with the 4 different Ink Cartridges, not sure about the Print Heads. I sure hope they did a better job on this one, although 3 years isn’t too bad.
Lorraine
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| Re: HP Professional 2000C by robbert (9/10/02 12:31 PM) | + / - | It is very easy to repair this printer.
See the reaction of Lane. I repaired the problem simple with a paperclip that I bended and put in place of the broken plastic clip. I re-attached the spring to this paperclip.
You should however be able to disassemble the house that keeps the printer pumpingsystem.
Once you have learned the tric you will be able to repair the printer in 5 minutes.
It costs only a paperclip. Still if there is a timegap between the breaking of the plastic clip and the repair you will also most likely meet the problem that the corresponding printhead should be replaced to (dry out).
good luck
Robbert (Netherlands)
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| Re: HP Professional 2000C by Lorraine (9/10/02 6:16 PM) | + / - | Thanks Robbert,
That's very kind of you to reply to this post, that's going to be very helpful, when someone else does a search on this printer.
Now that mine is fixed, (with a high price) I hope it last another 3 or more years. It is a good printer, and I am glad I kept it, but the next time I will follow your advice, and try, and fix it myself.
Yes I know about the print heads, those were a surprise to me; I didn't know they were separated from the ink cartridges. Hmmmm, Boy!! They know how to make you spend money.
Anyways I won't have to keep any of them on hand any more, just get them when I need them. I bought a new printer, while the old one was being fixed, I almost think it was a blessing in disguised, because I just love my new printer, it's a HP Photosmart 1315. It prints out photos beautifully. There is only one draw back, it's slow, but what the heck, for a printer that prints that good, it's worth it, and besides I still have my other printer to do all the other printing jobs.
Thanks a bunch, Lorraine
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| Re: HP Professional 2000C by moe  (9/10/02 6:26 PM) | + / - | We recently added a kit for that repair. It's not that difficult. There are only about 6 screws involved in the whole disassembly. Of course it comes with one of our instructional videos.
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| Re: HP Professional 2000C by Ilene  (10/5/02 11:41 AM) | + / - | Is there any way to over ride the out of date on the ink cartridges. I have already replaced the ink supply unit.
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| Re: HP Professional 2000C by moe (10/5/02 12:16 PM) | + / - | Can't override it. Only solution is to turn the clock back 1 year on the computer.
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| Re: HP Professional 2000C by nolan (10/17/02 10:01 AM) | +1 + / - | I have found three solutions to overriding the expired ink message.
1. As mentioned, you can turn your PC clock back a year. I don't like to do that because it impacts other programs.
2. I found that if I network my printer using a jetdirect card, the printer has no idea what date it is and allows me to use expired cartridges.
3. If you have an empty cartridge which hasn't gone beyond two years past the expiration date, you can pull the bottom plastic skirt off of that cartridge and swap it out on the cartridge that is giving you the expired ink error. The plastic skirt swap can only be done on inks of the same color. The reason this works is because the smart chip with the expiration information is attached to this plastic skirt. No, removing the smart chip completely won't work...the printer needs the chip to positively identify the cartridge.
Good luck!
Nolan
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 | Re: HP Professional 2000C by Ann (10/30/02 7:27 AM) | + / - | Our color printer is acting strange. We print a report on the color printer that has all different colors in it, one being blue. The blue on the report wants to print in a blurred way, it looks like the blue is printing over top of pink printing. All other colors are fine and we have changed the print cartridge, thinking that maybe it was out, but that didn't help. We have also right clicked on the properties of the printer and did all the cleaning and steps that the computer tells you to take to correct a problem and still nothing helps.
Have you ever heard of this? How can we fix? Any ideas are welcome.
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| Re: HP Professional 2000C by nolan (10/30/02 7:59 AM) | +1 + / - | Regarding your blue (cyan) ink problem, it sounds like you have a faulty cyan printhead. I am not clear from your message as to if you have attempted to replace your cyan printhead.
I assume you have the HP 2000C printer. The printheads are kind of hidden and are a little bigger that 1 inch high by 1 inch long and about a quarter inch thick.
If you haven't replaced your printhead and need help finding it, post another message here and one of us will tell you how to locate it.
Nolan
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| Re: HP Professional 2000C by Ann (10/30/02 8:10 AM) | + / - | Thanks for the reply, no I didn't replace the head. This just started this morning. Where would I find it?
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 | Re: HP Professional 2000C by Lorraine (10/30/02 9:20 AM) | + / - | Hi Ann,
If you go to your HP tool box, and click on the “How Do I” tab, then click on “Replace printheads” It will show you how to do this, it shows that the printsheads are, right behind your ink cartridges. When you go to buy one, make sure it is a Cyan printhead, for the Cyan ink cartridges. The printheads cost the about the same price as the ink cartridges.
Hope this helps -- Lorraine
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| Re: HP Professional 2000C by Henry Wik (10/30/02 2:58 PM) | + / - | I have a problem where the cyan (Blue) prints lines or boxes on the page where it should not. any thoughts what it could be. I have replaced the printhead
thanks HW
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| Re: HP Professional 2000C by Lorraine (10/30/02 6:33 PM) | + / - | Hi Henry,
Did you Align the printhead, and Print a test page?
Lorraine
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| Re: HP Professional 2000C by James (11/22/02 2:00 PM) | + / - | I cannot open the cover to the print head's
is this ok or is something wrong
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| Re: HP Professional 2000C by nolan (11/23/02 7:59 PM) | + / - | Jim:
The print head cover is notorious for sticking. I don't know why HP designed the cover like that.
The trick is there is no trick. Just force the crazy thing open. It may take quite a bit of effort.
I keep about 25 of the HP2000C's happy on one of my customer's networks and have yet to come up with an easy way to get the cover open.
Good luck!
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| Re: HP Professional 2000C by Lorraine (11/23/02 8:20 PM) | + / - | Hi James,
nolan was right, you just have to do the best you can, with out breaking it. It was a poor design.
Lorraine
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| Re: HP Professional 2000C by James (11/24/02 7:30 AM) | + / - | Thank's to
Nolan and Lorraine for REPLY
You fixed it THANK YOU
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| Re: HP Professional 2000C by Lorraine (11/24/02 1:20 PM) | + / - | You're welcome James,
Lorraine
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| Re: HP Professional 2000C by Top Kick (11/25/02 8:25 AM) | + / - | I just picked up a 200C at a garage sale for $5. All 4 cartridges have ink and I downloaded the correct driver for my win98, but the printer does not print. It puts out some magenta ink sometimes at the clean 3 level. I cleaned the printhead surfaces and verified that all four pump (white) buttons function. Could the printheads be clogged? If clogged how do you unclog them? What's this about an ink cartdrige expiration date? Does HP provide a manual?
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| Re: HP Professional 2000C by nolan (11/25/02 6:52 PM) | + / - | Top Kick:
Is your printer giving you an error? In other words, does an orange light keep blinking or do all the lights flash rapidly?
I suspect that you aren't getting errors if you are producing cleaning pages. If you bought the printer for $5, it has probably been sitting around for a while and could be gunked up in one of several places.
To suspect the printheads is the best place to start. The way I clean printheads is to use alcohol prep pads (like the nurse uses to clean your arm before giving you a shot). You may also use isopropyl alcohol and a paper towel. Basically, I turn the printheads upside down and clean the metallic strip with my prep pad and also clean the contact points on the side.
After you clean the printhead, turn it right side up and use another alcohol moistened towel to run along the metallic strip on the bottom again and see if ink "bleeds" from the cartridge. If ink bleeds out, this is good. If there is little or no bleeding, then the printhead is toast or else the ink supply is not making it to the printhead.
Before putting the printheads back in, I clean the contacts in the printhead carrier assembly using a prep pad.
Let me know how the cleaning goes and we can take it from there.
Nolan
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| Re: HP Professional 2000C by Top Kick (11/26/02 8:55 AM) | + / - | Nolan, Thanks for your post in trying to help me get this 2000C working. Yes this 2000C has been sitting around for awile. The orange light does flash. I was able to get the operating manual from HP printed on another printer. I even got the light error code document. I did the alcohol prep pad cleaning of the printheads (and the printhead contacts) as you suggested. The yellow printhead was the only printhead that did not "bleed" any ink onto the pads, The others bled a little bit. The cyan bled the most. However when I held down the power switch for 5 seconds only cyan blocks came out on the paper. I don't think any ink is getting from the cartridges to the printheads even though all the plungers are functional. Any more ideas?
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| Re: HP Professional 2000C by nolan (11/26/02 9:25 AM) | + / - | Top Kick:
Can you tell me what the error code is? The document should tell you how to read the error code.
Nolan
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| Re: HP Professional 2000C Printhead Door not opening by nolan (11/26/02 2:02 PM) | +2 + / - | James:
I failed to mention that there is a modification you can make to the ink/printhead door which will prevent you from ever having to fight your door open again. Here are the steps:
1. Remove the entire ink/printhead door. (This is the hardest part.)
2. Flip the door assembly over and locate the posts that stick up on the right and left of the hinge.
3. You will notice that there is a piece of barbed plastic in the center of the post that is attached by one side. Snap that evil piece of plastic out of the center of each post. You can use a screwdriver or a key to push it out of the post. Be careful not to break the post itself off of the door.
4. Replace ink/printhead door and open and close and open and close and open and close it then smile with satisfaction knowing that you're not going to break a nail or get a blood blister on that door again.
Nolan
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| Re: HP Professional 2000C by Top Kick (11/26/02 3:08 PM) | + / - | Nolan,
The error code is 112 which translates to 'error in the black printhead'. I checked it twice with the same light sequence. I noticed that there is no ink in the clear plastic tube between the black ink cartridge and the black printhead. The black ink cartridge has ink in it though when I shake it. Could the tube be blocked with dried up ink? Thanks in advance for any help.
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| Re: HP Professional 2000C by sherry (11/26/02 4:26 PM) | + / - | My 2000c stopped printing and make a jerking clunking sound when it tries. I can'tseem to get into the part where the clunking noise comes from. It sounds like a mechanism that moves back and forth with the ink is banging into something.
Any idea?
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| Re: HP Professional 2000C by Lorraine (11/26/02 4:56 PM) | + / - | Thankyou very much!!!! nolan,
The next time I have to change the printheads, I'm going to fix that little bugger.
I'm going to print this out, and tape it to my printer.
Thanks again, Lorraine
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| Re: HP Professional 2000C by nolan (11/26/02 10:20 PM) | + / - | James:
No ink in the tube...that is not good.
The first thing I would do is pull the black ink cartridge and poke a paperclip into the nozzle of the cartridge to make sure that it is clear. Also make sure that the needle in the printer that pokes into the ink cart is clean and clear of ink gunk. Also shake the cart to see if you can tell if there is ink in the cart. After poking and cleaning, try printing again. While your digging around in the ink well (where the ink carts are), push on the white buttons under the ink carts to make sure they are up and springy. If you have a white button that is not up and springy, you will have to replace the ink cart well (see the posts above).
If that doesn't work, try replacing the black ink cart.
If that doesn't work, it gets more expensive. You will most likely need to get a repair guy involved to replace some of the tubes involved in the delivery of the ink.
Good luck!
Nolan
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| Re: HP Professional 2000C by nolan (11/26/02 10:25 PM) | +1 + / - | Sherry:
Does your printing have a blinking yellow light (indicating an error) after your printer clanks and clunks? Can you get a page to print?
Nolan
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| Re: HP Professional 2000C by thanigai (11/27/02 2:36 AM) | + / - | hai
after power on the printer
all leds are blinking.
i do not know about led status. pls. tell me about leds status. only power on led can able to under stand by me. if cartridge is faulty meants how will be the led status. totally 4 leds are there. pls. tell me the functions of those leds.
printer is initializing. after initialization first two leds are blinking. i meant first is power on led.
pls.reply.
thanigai india
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| Re: HP Professional 2000C by Top Kick (11/27/02 6:17 AM) | + / - | Nolan,
Isn't there a way to take out the ink supply cart and detach the ink tubes for clean out and then re-attach the tubes? Thanks in advance, Top Kick
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| Re: HP Professional 2000C by nolan (11/27/02 3:14 PM) | + / - | Top Kick:
Clearing the ink delivery tubes is a messy and involved process. The little piece of tube is actually a yard long and routed around in the printer with the three other ink tubes via a black ribbon cable that is about an inch wide.
I'd rule out everything else before I'd get into flushing the ink delivery tubes. The places I'd check first would be:
1. See if the printhead bleeds (bleeding is good, see above).
2. Make sure the ink cart is not clogged. I use a small paperclip to poke into the nozzle of the ink cart to see if I can produce a drop of ink.
3. Clear the ink delivery nozzle under the printhead using a paperclip.
4. Clean the needle in the ink cart station using a q-tip. You will notice that you can expose the needle by pusing the white ring down with the q-tip. If it is expecially gunky, dip your q-tip in isopropyl alcohol.
5. Try printing again.
If these methods do not help, then I will get back to you with Plan B...Nolan's Ink Line Pressurization Technique. (Pray that Plan A works.)
Nolan
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| Re: HP Professional 2000C by nolan (11/27/02 3:24 PM) | + / - | Thanigai:
The first step is solving your problem is determining what the error code is.
You know you have an error if the middle orange light continues to flash or if all the lights are flashing rapidly.
If you do have flashing lights, this is how you determine the error code.
1. Push the bottom button.
2. All three lights will flash once.
3. Count the number of time the first light flashes. This is the first number of the error code.
4. Count the number of times the middle light flashes. This is the second number of the error code.
5. Count the number of times the bottom light flashes. This is the third number of the error code.
6. Put the three numbers together and share them with us then we can help you further.
For example if the top light flashes 2 times, the second light flashes one time, and the bottom light flashes five times, your error code is 215.
Nolan
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| Re: HP Professional 2000C by Top Kick (11/27/02 8:15 PM) | + / - | Nolan,
Well the paper clip trick seemed to work pretty good! Now all 3 colors are printing great but the black is not printing at all. New error code is 212 which translates to 'replace the black ink cartridge'. I did the paperclip trick several times on the black ink cartridge and the black printhead ink inlet supply, but still the same error code 212. I can feel and hear the black ink sloshing inside the cartridge! It's not full but there is black ink in there. I can see the black ink moving through the tube when I pump the paperclip inside the black printhead ink supply line. The black printhead bleeds only a little bit of ink into the alcohol prep pad. Any ideas? Thank in advance for all your great help!
Top Kick
PS I can't get the nozzle cleaning tests to print anything!
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| Re: HP Professional 2000C by nolan (11/29/02 10:34 PM) | + / - | Top Kick:
The first thing I do with a 212 error is grab another ink cart and see if that fixes the error. With what you are describing to me, there is a 70% chance that the problem is at the ink cart side. If you can afford it, grab another black ink from the office supply store and see if that works.
You can further test your current cart by sticking the paper clip back into the ink cart, turn the cart right side up, and see if you can manipulate a drop of ink out. You should be able to if you can see ink in the nozzle tube.
If you can get ink out of the cart then triple clean the needle that the ink cart is seated on when it's installed.
There is a third action we can try but I would highly recommend you find and test a NEW ink cart in your printer before we discuss the third option.
I don't know what to tell you about the printhead cleaning page. I assume you are using the printer toolbox in Windows to do this. Can you print an alignment page or any other type of page via Windows?
Nolan
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| Re: HP Professional 2000C by Top Kick (11/30/02 1:07 PM) | + / - | Nolan,
I bought a new black ink cartridge and tried to print with it but no black words print out. However it looks like the colors do print out. Everything except black prints out. I now have a new error message 222 that says the cyan cartridge is empty. I can hear and feel some ink in the cyan cartridge too. Shouldn't it print out black even though the cyan cartridge gives out an empty error message? Thanks again in advance for all your great help! Top Kick
PS I have Windows 98 and the printer toolbox does not print out an alignment page or a color calibration page. I have printed out Internet Explorer pages in color but no black words.
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| Re: HP Professional 2000C by Josmaarten (12/1/02 5:55 AM) | + / - | My HP 2000C doesn't pick up paper well.
It tries for 3 times to pick up a page. Some times it succeeds, prints a few pages and then has the same problem again. Sometimes it doesn't succeed to get a page in 3 tries whereafter you have to press the resume button to have it try again. Does anyone have a hint on where to look for the problem?
Thanks in advance
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| Re: HP Professional 2000C by nolan (12/1/02 9:40 PM) | + / - | Josmaarten:
It sounds like the rubber rollers that pick up the paper from the paper tray are in need of some attention. Basically, you need to use a rubber rejuvinator on those rollers to get them picking up paper again.
I'm sure Moe (the guy who runs this website) sells a kit for that purpose. There is also a product found in most Do It Yourself home ceters (like Home Depot) called Goof Off. It's primary function is as a stain remover but does well at restoring those rubber rollers. You will probably find it in the paint section.
Good luck,
Nolan
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 | Re: HP Professional 2000C by nolan (12/1/02 9:53 PM) | + / - | Nolan,
No Luck! I cleaned the black ink needle below the black ink cartridge with 6 q-tips before a q-tip came out clean! I even re-swabbed the black printhead. It only bled a little bit? I re-did the printhead cleaning pages again through all 3 levels with not a single printout of any color! Still the same 222 error code. I can press down on the power switch and get all colors on the skier to print but not black. I can print out an internet explorer color page in all colors but no black there either. I use my windows printer settings page to get to the printer toolbox. I right click the HP 2000C printer icon and select Properties then select the Basics tab, and then select the printhead cleaning button to get into the level 1 printhead cleaning then 2 then 3. Do I need a new black printhead? If not, I got my Torx screwdriver ready to tear into it. I'm not nervous about tearing into it. Thanks in advance.
Top Kick
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| Re: HP Professional 2000C by nolan (12/4/02 12:21 PM) | + / - | Top Kick:
I am confused on why a normal web page and a test page would print in all colors but the printhead cleaning page would bomb out. Let's just stick with test pages from here on. Cleaning the printheads excessively can damage them. We can revisit the cleaning pages later if it continues to be a problem the next time you need to use that function.
Instead of giving you a step by step on Plan B, I will give you the overall theory and a general description of what I do.
Theory:
Clear/prime the ink lines by manually pumping ink through them. This can be done by gently pumping the black ballon on the bottom of the ink cart while the ink cart and the print head are installed.
Risks:
Ink flood in the ink cart well and/or in the printhead carrier. A clot in the ink line could be delivered to the printhead and clog some or all of the nozzles in the printhead.
Technique:
You can pump the ink cart with or without tearing the printer apart. I generally tear the printer apart because it allows me to identify other problems while I have the machine on the bench but it's probably not necessary in this case. I recommend that we try this operation with the printer in tact but it will require you to find or fashion a tool for the job. The tool required is essentially an L-shaped bracket with the long side measuring about 4 inches and the short side measuring about an inch. The width should be 1/2 to 3/4 inch.
The L-bracket (and maybe a utility knife) will be the only tool you will need. Here are the steps you should follow:
1. Unplug the machine.
2. Remove all ink carts.
3. Remove the plastic skirt from the bottom of the offending ink cart (black in your case). You may have to cut the label to do this. Removing the plastic skirt will expose the black ballon and make the pumping easier.
4. Reinstall only the offending ink cart without its skirt but sandwich the short side of your L-bracket tool between the white button in the bottom of the well and the black ballon.
5. Once the ink cart is seated properly and you've confirmed that the corresponding printhead is in place, you may start gently rocking the L-bracket to get the ink pumping. You may need to do this a few times times to push ink through the system. If you can get the right angle, you may be able to see ink flow through the tubes at the printhead end.
6. To test for initial, remove the offending ink cart, snap the skirt back on, then reinstall all the ink carts. Print a test page and tell me what happens.
Nolan
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| Re: HP Professional 2000C by Top Kick (12/4/02 8:21 PM) | + / - | Nolan,
I made the tool and pumped the black ink cart ballon like you described but no black print comes out when I do the power button test print. The colors still print okay. I have done the pumping with the tool about five times with about 30 pumps each time. I can see black ink in the tube but it doesn't look like it moving. Thanks in advance if you have any more ideas?
Top Kick
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| Re: HP Professional 2000C by nolan (12/5/02 9:33 AM) | + / - | Top Kick:
Well, here are the last two ideas I have for you without looking at the printer (in the order of expense):
1. Replace the black printhead.
2. Order the ink deliver system (tubes) from HP. You can find HP parts at partsurfer.hp.com. The ordering site sucks, so you may have to phone your order in at 800-888-9909. I believe the part number is C4530-67812...double check me though. Should cost around $54. While you're at it, order yourself 2 or 3 of the Chimney Absorbers (C4530-80070). This is the felt pad located to the right of the printhead carriage. They're pretty inexpensive.
Other than these items, I'd have to get hands on with the printer. I'd be surprised if you still weren't printing after performing these two steps.
If you find yourself ordering the ink delivery system and you have some time to kill, pull the old one out and play with it. It sounds like the ink cart needle is going to be the culprit.
Let us know what happens!
Nolan
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| Re: HP Professional 2000C by Top Kick (12/5/02 9:49 AM) | + / - | Thanks for all your GREAT help Nolan. I'll let you know how it works out.
Top Kick
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| Re: HP Professional 2000C by Red (12/5/02 3:13 PM) | + / - | I'm getting an 152 Print Head error. The print outs looked great right up until it stopped working and only gives error codes. After cleaning the contacts several times I'm still getting errors. It seems like there's just one little electronic connection missing or something, and the print heads are fine.
Any thoughts would be greatly appreciated. I can't even tell which print head I should replace, all of them at $36 a piece seems a bit overboard!
RED
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| Re: HP Professional 2000C by nolan (12/5/02 5:11 PM) | + / - | Red:
Error code 152 means "There are ink shorts in one or more of the printheads". It sounds like you are on the right track to fixing your problem.
The way I tackle a 152 is to unplug the machine and pull each printhead and clean the contacts on the printhead and contacts in the printhead carrier with a q-tip dipped in isopropyl alcohol or use an alcohol prep pad. Once the alcohol has evaporated, reinstall the printheads, power the machine, and see if the error is gone or if it has changed.
If that doesn't work, then find a buddy with a printer that uses the #10 Printheads and swap your printheads with his printheads one at a time until the error goes away. Once the error disappears, you've identified your rogue printhead.
Good luck,
Nolan
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| Re: HP Professional 2000C by pdigi (12/9/02 9:28 PM) | + / - | I replaced all my printheads about 3000 pages ago, so they are relatively young. I am now experiencing a situation when trying to print more than one page at a time, the first page prints flawlessly, but the second page prints about 1/4-inch and stops, followed by the yellow warning light and computer code 232 implicating the magenta printhead. Turning the printer off and back on seems to reset the printer, and I can once again print single pages but not multiple pages. I have replaced the magenta printhead, but the exact same thing happens with the new one. The other printheads are fine, as substantiated by individually testing them, and noting the results on the test page. I have uninstalled and reinstalled the printer, to no avail. Any thoughts?
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| Re: HP Professional 2000C by nolan (12/10/02 8:03 AM) | + / - | Hi PDIGI:
My suggestion would be to clean the contact points on the side of the printheads as well as the contact points in the printhead carrier. It would probably be easiest to do this with a cotton swab and isopropyl alcohol.
Nolan
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| Re: HP Professional 2000C by Top Kick (12/11/02 12:45 PM) | + / - | Nolan,
I got a (relatively) new black printhead and sure enough my HP2000C now prints black as well as the colors! My error code is still 222 which is the cyan ink cart empty code. I assume all the color ink carts are about empty since the test page prints out full for the new black ink cart and empty for the colors.
Do the printheads have expiration dates like the ink carts? Do I have to keep my computer clock a year or more behind in order to print with expired ink carts/printheads? Is there some way to trick the expired ink carts/printheads and still keep the computer clock on the current date? Thanks in advance,
Top Kick
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| Re: HP Professional 2000C by nolan (12/11/02 10:51 PM) | + / - | Top Kick:
I'm glad to hear that you are printing on 4 colors now! We took a while to diagnose a lame printhead but you learned some of my tricks just in case you see something similar again. Everything I had you do takes me about 3 minutes to do (believe it or not).
You got a good deal on the printer. For an ink, a printhead, a slice of time, and a five dollar bill, you're doing pretty good.
I've shared my best tips on defeating the expired ink problem in my response toward the top of the list. There is one other thing you can try to do, but I have not personally tested it. Try disabling bidirectional communication with the printer using the printer configuration tool.
Here are the steps:
1. Find the file HPRCFG09.EXE (or HPRCFG07.EXE if you have the version 1.0 driver) on your computer.
2. Double-click it to launch it.
3. A box will pop up with a bunch of configuration options for the printer. Find the one about bidrectional printing and make sure that it is disabled.
4. Close the box.
5. Change the computer date back to the current year.
6. Try printing for a while and let me know what happens.
Nolan
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| Re: HP Professional 2000C by Top Kick (12/23/02 4:23 AM) | + / - | Nolan,
I got a new (March 2002) cyan ink cart (on ebay) but when I put it in the printer still gives me the same cyan ink cart empty 222 error code? Is there a special way to install ink carts. When I print a test page I get the ink cart page showing a full black cart and empty color carts. It still prints all colors but I still have to power it off between prints to clear the error code.
Thanks in advance,
Top Kick
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| Re: HP Professional 2000C by ilene (12/23/02 11:11 AM) | + / - | You bought a cartridge that is already out of date. I hooked up my computers on a wireless network and plug my HP 2000 in the back of the router and now it does not look at the dates. I have 3 computers in my house so this worked for me. Thanks to Nolan
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| Re: HP Professional 2000C by Top Kick (12/23/02 12:29 PM) | + / - | Ilene,
I would love to have a home network router like yours to hook my 2000C up to. I believe the cart is still okay for a certain amount of time. I believe the ink carts are good for a year or so past the package expiration date, but I'm not sure. Thanks,
Top Kick
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| Re: HP Professional 2000C by nolan (12/26/02 5:45 PM) | + / - | Top Kick:
I don't know what to tell you about the cartridge. I'd just continue using the printer with the current ink until the ink runs out. I can't explain why the empty error code doesn't clear with the fresh ink cartridge...usually that only happens with refilled cartridges. If you can just ignore the code, everything else should function as normal.
Have a great new year!
Nolan
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| Re: HP Professional 2000C by david (12/26/02 9:16 PM) | + / - | Need help with printer codes. When I turn on the printer the first light flashes once then all lights flash rapidly.
If I push the last button, the first light flashes once, the second light flashes four times and the third light flashes three times.
If I press the last button again, the last light flashes 9 times.
Any help would be appreciated..
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| Re: HP Professional 2000C by nolan (12/26/02 9:41 PM) | + / - | Hi David:
The error code most likely refers to some type of error with the yellow printhead.
I would recommend cleaning the printhead contact points - both on the printhead and in the printhead carrier. (See previous postings for accessing and cleaning the printheads.)
Let us know how things work out...
Nolan
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| Re: HP Professional 2000C by Tim (12/28/02 3:21 PM) | + / - | Hi! You guys are great !!!As mentioned above I had to fix my spring under the cyan ink cartride.I ended up epoxying the whole spring holder down as the whole piece broke off. It is in place now but still have a problem. When I got the error that the cyan ink was low,I bought a new H.P. cartridge.After I fixed the holder,I put the new cartridge in and it says it is at the same low level as the old one. Cleaned everything and it does print but at the present time but now my icon is yellow indicating that my ink is low.What would cause the ink level not to "update" itself? All colors are working except on the ink level printout test. Appreciate any help from you guys.This was the only place I could solve my other problem at. Keep up the good work.
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 | Re: HP Professional 2000C by Top Kick (12/30/02 4:19 PM) | + / - | Nolan,
I'm now getting the 152 error code which translates to: ink shorts in one or more printheads. I have replaced the black printhead, (which got it working a few weeks ago) but none of the color printheads have yet to be replaced. It will not print any test pages or anything else now with the 152 error code. Do I need all three new color printheads? Thanks in advance for any help.
Top Kick
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| Re: HP Professional 2000C by nolan (12/31/02 10:18 AM) | + / - | Top Kick:
I sounds as if this printer is going to make you pay one way or another.
With a 152, you will need to clean all the printhead contact points both on the printhead and the corresponding points in the printhead carrier. After doing this, retest and see if the 152 comes back. If so, follow these HP instructions for testing the printheads individually:
Individually test the printheads by following the steps below:
1. Remove all the printheads from the printer and clean the electrical contacts on the back of the printheads with a soft, dry, lint-free cloth.
2. Turn the printer off and clean the corresponding electrical contacts in the printhead receptacle in the printer with a cotton swab.
3. Install the black printhead.
4. Turn the printer on.
5. Press and hold the POWER button on the printer for four seconds to generate a printhead information page. If the page fails to print, if all the lights on the printer start to flicker rapidly, or if information about an installed printhead is missing from the page, the printhead may be defective and should be replaced.
6. If the printhead information page shows that the installed printhead is present with valid status information, the printhead should be okay.
7. Remove the previously tested printhead, insert the next printhead to be tested and hold the POWER button down for four seconds to generate a printhead information page.
8. Repeat these steps for each printhead.
9. If all the printheads test well individually, install all the printheads. Hold the POWER button down for four seconds to print an HP 2000C diagnostic test page. This page should indicate that all the printheads are working properly.
I hope this works for you.
Nolan
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 | Re: HP Professional 2000C by Top Kick (1/1/03 7:42 AM) | + / - | Thanks Nolan,
Looks like the cyan printhead is the culprit! All the other printheads printed out a status page okay. The black status page showed black ink all the way across the scale, while the yellow and magenta status pages showed yellow and magenta ink only about half way across the scale. The cyan did not print a status page at all! When all printheads were replaced the status page of all printheads showed everything the same with no cyan again.
I now get error code 122 whch is the cyan printhead! I'll try to find a cyan printhead on ebay, etc. Do I have to worry about the expiration date on the printhead? Thanks again,
Top Kick
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| Re: HP Professional 2000C by nolan (1/1/03 6:43 PM) | + / - | Top Kick:
The name of the game with buying ink cartridges and printheads on eBay is getting them as fresh as possible. Try not to go more than two years beyond expiration at the most.
Nolan
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| Re: HP Professional 2000C by Stewart Terzo (1/2/03 2:42 PM) | + / - | Happy NEW Years everyone.I just want to say I purchased recently a Hp 2000c printer. I also purchased all the printheads and ink cartridges as well. When I print a test page it looks great! Only problem is when I'm done printing i get the error message #222, to replace the cyan ink cartidge. I did my research and noticed that the bongo pads are broken. (they are depressed at all times). I just got the phone with a rude HP rep claiming that they never heard that the HP 2000c has a faulty ink station and its my problem!
So what should be my next course of action? Is there any OFFICIAL information claiming that the inkstation is faulty (in my opinion it is) and getting HP to replace it? Can it be fixed? I really do not want to spend another $50 bucks to solve this problem.
I read someone referring to HP service Note #C5901A-01. I can not seem to find this document. Any help would be most helpful. Thank you for your time!
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| Re: HP Professional 2000C by Greg (1/9/03 11:00 PM) | + / - | There are known issues with the ISS on the 2000C. If your printer is still under warranty then HP will fix it under warranty. If it is not under warranty the cost of the repair is yours.
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| Re: HP Professional 2000C by Top Kick (1/11/03 9:30 AM) | + / - | Nolan,
I replaced the cyan printhead and now I find that 3 of the white buttons (dongles) are not working, even though they were working before I started using this printer a couple of months ago. (See my post above on 11/25/02.) The cyan is halfway working. The magenta and yellow go down below the platform and don't come back up. I would like to attempt to fix the dongles using the paper clip/epoxy technique. Any tips before I start, or should I spend $47 on a new C4530-67818 ink supply station? Thanks in advance, Top Kick
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 | Re: HP Professional 2000C by Stewart Terzo (1/11/03 3:17 PM) | + / - | Thank you for the help Greg! I just ordered the ink supply station, the last and final piece of fixing my hp 2000c.(87 dollars later!) (54 + 1-2 day s+h). Hopefully I should have no problems installing it~
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| Re: HP Professional 2000C by Greg (1/11/03 3:27 PM) | + / - | It is not too difficult to replace. If you have any problems send me an email and I will get you through it.
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| Re: HP Professional 2000C by nolan (1/12/03 4:24 PM) | + / - | Top Kick:
Bummer with the bongo pads (white buttons)! I always replace the whole ink supply station. The replacement station is constructed of a different plastic that what is currently in your machine. To replace the station is to fix the problem permanently.
A replacement kit is available from this web site and is reasonable if I remember correctly (and it comes with an instructional video). Here is the link to the kit: http://fixyourownprinter.com/kkx1.html.
Nolan
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| Re: HP Professional 2000C by Top Kick (1/13/03 5:01 AM) | + / - | Nolan,
Since I can't afford that expense right now, I'll like to try the paperclip/epoxy repair. Any tips would be appreciated.
Thanks in advance, Top Kick
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| Re: HP Professional 2000C by lonnie (1/13/03 1:52 PM) | + / - | Thanks to all of you for the questions and replies regarding how to repair the broken plastic spring clip on the HP 2000C printer.
Lonnie
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| Re: HP Professional 2000C by Top Kick (1/20/03 2:49 PM) | + / - | Nolan,
I dug into my 2000C ink supply station and I found that the gold colored axle has broken one of the plastic end bearings! None of my dongle/bongle/white button things has any broken plastic. Is there a way to fix the broken plastic that holds one end of the gold colored axle? If not, what all is included in the new ink supply station?
Thanks in advance,
Top Kick
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| Re: HP Professional 2000C by PL (1/20/03 4:58 PM) | + / - | My HP-2000C gets a print command from my home network. It whirrrs and cycles. A page speeds out and all LEDs flash rapidly. I unplug the printer from the wall and from the computer. I let it sit a while, and replug it. Funny characters print along the top of a few sheets. I unplug the printer and replug it again. It prints flawlessly. On the next day, this fiasco repeats.
What to do?
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| Re: HP Professional 2000C by moe (1/20/03 5:21 PM) | + / - | The ink supply station has everything you see when you open the lid. The motor, circuit board, ink holders. We've tried to repair the shaft problem before, but without any success. Too much stress in that area.
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| Re: HP Professional 2000C by nolan (1/21/03 8:49 PM) | +3 + / - | Top Kick:
Moe has nailed it. The old style ink supply station just isn't worth trying to rig back together because the plastic will fail again. Still, for the $5 initial investment, you're still getting a decent deal even after investing in a ink supply station (iss) replacement kit.
I have high regard for most HP printers, even the 2000C but I believe that HP has done the 2000C owners a disservice by not standing behind their engineering blunder with the weak iss. HP has established a secondary profit by selling replacement kits for what should never have failed in the first place.
Alright, I'll quit ranting.
If you insist on trying to resurrect your iss, find a plastic epoxy at your local hardware store that can be drilled and sanded...you might be able to epoxy some parts back into place and you may need to refashion others.
Have fun!
Nolan
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| PL's Message by nolan (1/21/03 8:55 PM) | + / - | PL:
I'll need some more information from you in order to take a poke at answering your question. The first thing for us to figure out is what error code your printer is giving us. To do this, refer to the instructions I gave in my 11/27/02 message to Thanigai.
The second piece of information that I will need is to understand what you have your printer connected to...your computer, a print server, a different printer that the one you are printing from...
Thanks!
Nolan
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| Re: HP Professional 2000C by moe (1/23/03 11:45 AM) | + / - | Nolan, HP at one time did admit to their mistake and was replacing the ink supply stations free. For some reason that I don't understand, they put an expiration date on the free replacements. That was the reason for us to start offering our kits. Couldn't sell them before if people could get it for free. Thanks for all your help with the 2000 problems. This is our second most popular thread.
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| Re: HP Professional 2000C by steli (1/24/03 8:22 AM) | + / - | Nolan,
Do I have to replace the expired print head even if I printed only couple hundreds of pages? HP2000C
Do you have any suggestions, solutions besides changing back the time or connect to a print server, not to spend $35 x 4 for new print heads?
Thanks,
Stelian
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| Expired Ink Cartridges by nolan (1/24/03 9:41 AM) | + / - | Steli:
There are two other tricks other that the ones you metion. The first is swapping out the skirt on the bottom of the ink cart with the skirt of an unexpired cartridge of the same color. This isn't an option for most because it requires having an inventory of ink carts.
The second trick has to do with disabling bidirectional printing. I've had limited success with this but it is outlined in my response to Top Kick dated 12/11/02.
Good Luck!
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| Re: HP Professional 2000C by Top Kick (1/26/03 1:38 PM) | + / - | Nolan and/or Moe,
I'm half afraid to post this message, but I think I fixed my ink supply station gold axle broken bearing with a plastic cable tie!? I attempted to epoxy the broken end bearing but realized that it would not hold. I was using a plastic cable tie to hold it while the epoxy was drying. So I just decided to put the cable tie in permanently. I arbored a slot into the bottom metal frame usinf my Dremel tool and inserted the cable tie tightly around the axle. I have run about 40 printed pages through the printer with only one hiccup when it picked up two pages at once. Since this is the first it has worked since I got it I'm kinda scared it will break again!?
My dad used to joke about this kind of work when he would do it on cars in our service station long ago when I was a teenager. My dad would call this 'shoemaking'! No offense to anyone reading this post who is a real shoemaker, but evidently, a shoemaker does this kind of 'kludge' work on a regular basis. I'm keeping my fingers crossed. I hope this holds for awhile. None of my spring posts were broken!?
Top Kick
P.S. My windows XP Pro installs a 2000C driver right from the windows XP Pro CD, but the driver does not have double sided printing? Will the windows 2000 driver on the HP website work in windows XP Pro? Will it then do double sided on my 2000C?
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 | Re: HP Professional 2000C by roy (1/26/03 1:59 PM) | + / - | you can dp it yourself, but it takes time, remove the right covers, remove the inkjet cartridge mechanism, & remove the inkjet carriage, remove & re-seat the cables.
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| Re: HP Professional 2000C by nolan (1/26/03 10:00 PM) | + / - | Hey Top Kick:
Way to go! I hope it holds up for you!
For double-sided printing, I think you have to download the full driver from hp.
Nolan
(way to go Tampa!!)
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| Re: HP Professional 2000C by Zac (2/3/03 9:51 AM) | + / - | Nolan, Moe, or anyone else,
About a month ago, my white bongo pad underneath the Cyan cartridge on my HP 2000C printer broke. I ordered the replacement Ink Supply Station and directions from this website. The installation went perfectly, but I have been experiencing difficulties for the last few weeks now.
After replacing the Ink Supply Station, I printed about 40 pages over the next week. Lately, when I send a job to the printer, a blank sheet immediately shoots out. About a minute, the printer prints what I'm assuming is supposed to be a "Printer Status" page, but this page comes out blank, too. I'm assuming that it is a Printer Status page, because the printer makes the general sounds and motions of printing, but produces a blank page.
At this point, I turn the printer off for a few days. After resting for a few days, the printer prints perfectly for the first few print jobs. It then starts sending out the previously mentioned pairs of completely blank pages.
Any suggestions?
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| Zac's Printer by Anonymous (2/3/03 10:07 AM) | + / - | Hi Zac:
Are you getting any error messages? Can you print out a test page successfully?
Nolan
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 | Re: HP Professional 2000C by G-Man (2/3/03 10:10 AM) | + / - | Hi guys & ladies.
This site is so damn good !!!
But I have a problem with my 2000C, and I also have easy solutions to the "Broken Clip Problem" without using paperclips.
Problem
=======
After my bongo "thingy majig" broke, my new ink kept showing up as EMPTY and the printer kept flashing an orange & green LED at me.
I repositioned the Sensor under the Ink Cartridge compartment by screwing it ALL IN, and 1 complete turn OUT. The flashing lights were gone. However, the printer was still saying Ink Low, but keeps printing perfectly.
Since this error is really p!$$!ng off, I would love to hear a solution to it. There is no way on earth I could have blown the fuses on the crappy Smart Chip they invented. The expiry date on all inks are 20/09/04, since I purchased them all at the same time, and paid Ł120 for them all.
PLEASE HELP ME ON THIS 1 GUYZ...Cheerz
Broken Clip Solution
====================
Rather than using paper clips to fix the broken spring clips under the bongo "thingy majig", drill a hole through the spring clips, and straighten out the ends of the spring.
Then with a long nose pliers, and a steady hand, push the screw through the new hole and attach it back to the sensors.
VOILA - No money involved, no glue, and no mess (well apart from the drilled plastic mess).
If you need pictures, please email me at gurj@blueyonder.co.uk with reference "2000C Printer"
Also take a trip to my personal Computer related web site, where lots of problems are solved:
www.optimus-computing-solutions.pwp.blueyonder.co.uk
Thanks a lot you guys & ladies.
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| Re: Re: HP Professional 2000C by Anonymous (3/5/05 12:55 AM) | + / - | Which screws do you remove to get at this crazy Ink Supply Station, so that you can make the manual repair for this depressed bongo problem? Does anyone have a picture(s) they could email me of the steps to take?
Thanks,
Gary
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| Re: Re: HP Professional 2000C by Anonymous (3/5/05 12:59 AM) | + / - | Which screws do you remove to get at this crazy Ink Supply Station, so that you can make the manual repair for this depressed bongo problem? Does anyone have a picture(s) they could email me of the steps to take? Any extra help over what has been posted so far would be SO appreciated! Also, is this kit you speak of, the one that sells for $69 (kinda steep?)
Thanks,
Gary
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| Re: Re: HP Professional 2000C by Anonymous (4/21/05 10:03 PM) | +1 + / - | Just saw your offer to give guidance to another person on installing an ink supply station. I just purchased one to replace in my HP Business Inkjet 2230 and after taking the two screws out on the top, I can't figure out how to get it out. Looks like I need to pull the case off, but am not sure how to go about this without breaking something. My 2230 looks very much like the 2000C and am wondering if you or someone else might be able to tell me how to go about doing this. Any help would be greatly appreciated.
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| Re: HP Professional 2000C by wim. (5/2/05 2:01 PM) | + / - | I bought 2 printers HP 2000C from "marktplaats.nl" for € 40,- each and including 8 printheads and 8 cartridges. I liked the 4 separated ink cartridges. Something was wrong with the printers but what?? Why else do you sell such a nice printer? A few weeks ago the printer stopped after giving a lot of crunching sounds. I tried everything but could not find the meaning for errorcodes 441, 432, 544 etc. So I bought the "repair training / service manual" from fix your own printer. It helped me to take the printer in to parts and reassemble everything without any problem. The problem with the printer was the total pollution with ink in the ISS ink supply station. I have cleaned it all under the water tap (please be aware off the electronic parts) with some soft soap. I also cleaned the transparent plastic strip in the top behind the print head glider. Now it is printing as it never did before. HQ-prints and a smooth sound. Conclusion just a good cleaning solves a lot of problems. If you need an explanation for errorcodes I can help you.
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| Re: HP Professional 2000C by pauldee0046 (5/7/05 6:59 AM) | + / - | I just installed an aftermarket cartridge and now I get a 213 error that I cant get around.
213 is error in black ink cartridge.
One I fix 213 will I have error 214 for the aftermarket cyan etc...
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| Re: HP Professional 2000C by wim. (5/10/05 12:48 PM) | + / - | Dear Paul,
All you need is a torch screwdriver T10.
Start with the removal of the cap over the ink cartridges, you can just take it off by lifting it up and backwards. Now turn the printer off. Next remove the top cover (three screws). Next the right side cover. There is some plastic lip in a hole in the back cover with which the side cover is connected. Remove the screw at the front side. And remove the side cover by puling it right and down. Now disconnect the power cord. Slide the carriage to the left. Now unscrew the three numbered screw in sequence 3-2-1. Slide the ISS carefully side ways out, turn it 90 degrees and disconnect the cable assembly.
Now you can start cleaning the wheel on the left. It should be white but it is probably black. Take care with cleaning so the electric parts don’t get wet. The gray plastic bucket at the side will probably filled with some sort of black mud. You can remove this box by taking of the spring at the bottom and open it with a small screwdriver. In the printer is a white thing, standing right up and made of absorbing material. You can take that out when the ISS is removed. This thing should be cleaned also very good. Don’t take the other absorbing pieces out, it only gives you a lot of trouble. Everything should be clean and dry before reassembling. I think it should be wise to clean the plastic strip, the encoder strip, behind the carriage rod. Wipe out the plastic cap on the right side (look good how it is positioned because of the reassembling) and wipe the plastic strip from the tabs. Slide the plastic strip out of the carriage.
I have cleaned everything with soft soap. Reassembling should be done in the reverse sequence. Good luck.
Wim.
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| Re: HP Professional 2000C by pauldee0046 (5/10/05 2:30 PM) | + / - | Wim...
Thank you so much for the info I will get right on that...
A couple of other questions.
The supplier of the aftermarket chips insist that it is the smart chip in the cartridges that is the problem.
They replaced the one black cart and I no longer have the 213 error I now have 223 Error Code...
I already cleaned the ISS and the encoder strip...
The white wheel was black and cleaned up fine...
I also pulled the back panel to see if there was a battery I could pull out that might reset everything but didn't see one...
I am bummed that I spent $70 for all new cartridges and still cant print. Everything was fine until I replaced the old HP cartridges with these replacements.
I did see a trace mark where the wheels touched when printing photos prior to the new cart. They were minor and probably could just be a sticky wheel.
Has anyone tried the auto resetting smart chips?
Will they work in a 2000c
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| Re: HP Professional 2000C by wim. (5/11/05 2:50 PM) | + / - | what are all the problems with the chips in the inkcartridges? I use cartridges from 2004 and the printer doesn't have any problem with it. Did you already install the latest printerdrivers for XP from the HP-site?
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| Re: HP Professional 2000C by pauldee0046 (5/11/05 3:35 PM) | + / - | Yes I did download the latest XP drivers but they do not include the toolbox software.
Can you tell me where I can download it or maybe some kind person can email it to me... at hoover_paul at yahoo dot com
HP has put smart chips in the cart and in the print heads that will kill a cart based on dates as well as ink levels. So even if a cart is 3/4 full it can still expire.
Google HP smart chip and find out about class action lawsuit etc.
I did find refillable tanks with smart chips that reset themselves, the tanks are see through and can be refilled any time...
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| Re: HP Professional 2000C by moe (5/11/05 3:37 PM) | + / - | There's a really long thread on this forum regarding the suit.
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| Re: HP Professional 2000C by pauldee0046 (5/13/05 7:08 AM) | + / - | Good news, the company I bought the ink cart from is going to honor their guarantee of satisfaction and refund my money.
I want to order their ink refill kit for the HP 2000c .
Look at their refill kit video and tell me what you think.
printcountry dot com
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| Re: HP Professional 2000C by wim. (5/13/05 10:36 AM) | + / - | Paul.
I had so much troubles with all that refill-stuff and other not original inkcartrides. There's allways something with them.You better find a better price for original inkcartridges.
By the way I can't read the "printcountry dot com"-site is the adress correct?
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| Re: HP Professional 2000C by pauldee0046 (5/14/05 1:07 PM) | + / - | I just checked the printcounrty address and it worked for me..
Paying three times the price just does not make any sense...
I would just as soon use my Canon printer that does not use smart chips and has no problem with non-oem ink...
OEM are 33.99 with free shipping...
Anyone have a better price?
I will report back when I find the site with the smart chips that auto reset.
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| Re: HP Professional 2000C by pauldee0046 (5/14/05 6:01 PM) | + / - | OEM
Best Buy and Sell $26.50
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| Re: HP Professional 2000C by BjBB (5/16/05 7:33 PM) | + / - | I am getting an error code of 455 and the lights flash rapidly. I have replaced all printheads and cartridges. Still getting the error message. Help, Thanks
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| Re: HP Professional 2000C by pauldee0046 (5/17/05 6:52 AM) | + / - | I could not find 455 but the first number is paper jamb code...
My first thought is to clean the little mylar strip behind the print head. Pull the entire top and clean side to side carefully.
When it gets dirty the print head will slam into the end because it does not know where it is on the carriage.
(The strip has tiny lines that the traveling heads use as a reference point)
People give me printers all the time that only need this strip cleaned.
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| Re: HP Professional 2000C by wim. (5/17/05 11:26 AM) | + / - | 455=service station could not be homed within reasonable limits.
I think the suggestion of Paul is correct. Maybe it is also good to clean the carriage rod and give it a little fresh oil.
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| HP Professional 2000C by sasa.k (5/26/05 2:06 PM) | + / - | I have a big problem with HP 200C:
- I had problem with Yellow printhead, bought new, and solve that.
- Then printer print good a few pages.
- When I tried to print something next day, it didn't print Cyan at all! Others colors look fine.
*** I alredy read your tips and I tried these things: ***
- I tried to refill cartridge, but NO succsess
- Then I bought new printhead, no result
- I bought new cartridge, no result
- I tried to with needle (I don't know the right word) suck up some ink in the place of printhead, and suck up about 10 ml, I think it is enough for ink to go through pipes, it seems that pipe is not clogged. but no result.
- Finally, I dissasemble printer, and also tried to pump black rubber on the bottom of cartridge, but no ink came from printhead.
- Just to say, I can't borrow any parts from other.
Pictures will be great help!
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| Re: HP Professional 2000C by wim. (5/26/05 3:16 PM) | + / - | what errorcode gives the printer?
did you already start the cleaning routines?
what errorcode do you get with only the yellow cartridge in the printer?
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| Re: HP Professional 2000C by sasa.k (5/26/05 3:43 PM) | + / - | Printer gave no errorcode after installing Yellow printhead, before that it was: All printhead bad or ink buildup, but on test page was (after new yellou & cyan):
Black head 100% OK
Cyan head 100% OK
Magenta head 50% OK
Yellow head 100% OK
Yes, I started cleaning more times, nothing.
Why yellow? code is: 211
Also without cyan or magenta: 211
without black: 221
without all: 221
My problem is with CYAN (printer does not print it, and no error appears on screen or code error)!
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| Re: HP Professional 2000C by sasa.k (5/26/05 3:50 PM) | + / - | ***************** MY CORRECTION!!! *****************
Printer gave no errorcode after installing Yellow printhead, before that it was: All printhead bad or ink buildup, but on test page was (after new yellou & cyan):
Black head 100% OK
Cyan head 50% OK <----------------- (NEW PRINTHEAD!)
Magenta head 50% OK
Yellow head 100% OK
Yes, I started cleaning more times, nothing.
Why yellow? code is: 211
Also without cyan or magenta: 211
without black: 221
without all: 221
My problem is with CYAN (printer does not print it, and no error appears on screen or code error)!
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| Re: HP Professional 2000C by wim. (5/27/05 12:57 AM) | + / - | 211 & 221 means "error with main PCA, Ink Supply System or carriage. The main PCA should not be the problem I think unless you have dropped the printer on the floor. You wrote you have cleaned the Carriage, cleaned and oiled the carriage rod, cleaned the ISS, and the encoder strip behind the carriage rod, So what is left is the cyan. You insatlled an new printhead and a new cartridge. Did you clean the electric contacts at the back of the Cartridge and in the cartridgeholders with a lightly wetted cotton towel. Last thing check the 4 rubber knobs at the bottom of the Cartridgeholder. Do the springs function?
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| Re: HP Professional 2000C by sasa.k (5/27/05 2:11 AM) | + / - | Thank you for advices, WIM.
Everything was cleaned, checked and - nothing!
P.S. What means: "PCA"?
pump black rubber on the bottom of cartridge, but no ink came from printhead
----------------------------------------
Also, I was read what Nolan wrote:
1. See if the printhead bleeds (bleeding is good, see above).
2. Make sure the ink cart is not clogged. I use a small paperclip to poke into the nozzle of the ink cart to see if I can produce a drop of ink.
3. Clear the ink delivery nozzle under the printhead using a paperclip.
4. Clean the needle in the ink cart station using a q-tip. You will notice that you can expose the needle by pusing the white ring down with the q-tip. If it is expecially gunky, dip your q-tip in isopropyl alcohol.
----------------------------------------
and I don't understand what is "q-tip" and what white ring? If you can, explaint that to me, I afraid my english isn't so good.
Also I was read this: (also from nolan)
==================================================
Clear/prime the ink lines by manually pumping ink through them. This can be done by gently pumping the black ballon on the bottom of the ink cart while the ink cart and the print head are installed.
Technique:
You can pump the ink cart with or without tearing the printer apart. I generally tear the printer apart because it allows me to identify other problems while I have the machine on the bench but it's probably not necessary in this case. I recommend
hat we try this operation with the printer in tact but it will require you to find or fashion a tool for the job. The tool required is essentially an L-shaped bracket with the long side measuring about 4 inches and the short side measuring about an inch. The width should be 1/2 to 3/4 inch.
The L-bracket (and maybe a utility knife) will be the only tool you will need. Here are the steps you should follow:
1. Unplug the machine.
2. Remove all ink carts.
3. Remove the plastic skirt from the bottom of the offending ink cart (black in your case). You may have to cut the label to
do this. Removing the plastic skirt will expose the black ballon and make the pumping easier.
4. Reinstall only the offending ink cart without its skirt but sandwich the short side of your L-bracket tool between the white button in the bottom of the well and the black ballon.
5. Once the ink cart is seated properly and you've confirmed that the corresponding printhead is in place, you may start gently rocking the L-bracket to get the ink pumping. You may need to do this a few times times to push ink through the system. If you can get the right angle, you may be able to see ink flow through the tubes at the printhead end.
6. To test for initial, remove the offending ink cart, snap the skirt back on, then reinstall all the ink carts. Print a test page and tell me what happens.
==================================================
I, as I said, tried something like this manually pumping and that NOT work,
but with needle and sucking ink at the end where printhead is, that workout!
Also, after a while (when printer is on), it gives errorcode 112
(cyan printhead), but head is NEW! cartridge also.
THANK YOU FOR YOUR PATIENCE.
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| Re: HP Professional 2000C by wiener (5/29/05 9:43 AM) | + / - | Hi guys, I get an error code 521 out of my HP2000C. Anyone who can help me with it???
Thanks in advance!!!!
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| Re: HP Professional 2000C by wim. (5/29/05 2:45 PM) | + / - | 521 is a problem with the PCA
reseat alle PCA connections. If not working you have a serious problem, you have top replace the PCA.
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| Re: HP Professional 2000C by wiener (5/30/05 11:34 AM) | + / - | Thx Wim, Now I have the attention code 211, so I just have to get me a new black cartridge...
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| Re: HP Professional 2000C by wim. (5/30/05 1:10 PM) | + / - | 211 = missing black cartridge. That's easy and much better than the 521 code. Good luck.
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| HP Professional 2000C (sasa.k) by sasa.k (5/31/05 8:53 AM) | + / - | What "PCA" means?
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| Re: HP Professional 2000C by moe (5/31/05 12:35 PM) | + / - | Printed Circuit Assembly
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| HP Business Inkjet 2800 by sasa.k (6/3/05 7:54 AM) | + / - | I didn't solve problem with my HP Professional 2000C,
and I decided to buy a new one:
==============================================
============ HP Business Inkjet 2800 ===============
==============================================
Do anyone have some opinion and experience about it?
I need it for business - a lot of print, stability, low print cost, etc.
Tnanks.
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| Re: HP Professional 2000C by wim. (6/3/05 8:10 AM) | + / - | sorry, no
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| Re: HP Professional 2000C by JohnJ3 (6/8/05 1:06 PM) | + / - | After my 2000c printer refused to feed an Ilford paper, it continued to feed ink until I stopped the machine, purged ram and fed the paper through. Every since then, I get black steakes that run parallel down the long side of the paper on the back of any prints I do. I assume that the rollers got inked. What do you think? Goo(f) Off?
John
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| Re: HP Professional 2000C by moe (6/8/05 2:06 PM) | + / - | Not unless you want to dissolve all the plastic on your printer. Window cleaner works good.
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| Re: Re: HP Professional 2000C by JohnJ3 (6/12/05 3:05 PM) | + / - | My biggest battle was trying to get free maintenance/customer service information form HP without them calling it "technical support". Thanks for the advise.
John
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| Re: HP Professional 2000C by Anonymous (6/20/05 7:30 PM) | + / - | Help my HP 200c has died!
I have flashing lights and no movement in the print head assy at power on.
Print head assy is stuck at the right side so I can't clean that assy.
Magenta ink cartridge has leaked. So I will clean the ink cart assy
regarding error codes...
1. Push the bottom button.
2. All three lights will flash once.
>> doesn't happen
>> top led flashed once
>> then middle led flashes 4x
>> then botton led flashes 3x
>> the bottom led flashes continuously
any ideas?
thanks,
Ed
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| Re: HP Professional 2000C by wim. (6/21/05 1:13 PM) | + / - | dont have an errorcode 143, but if you pull the plug out you must be able to push the print head to the left.
After that you cab start cleaning. Good luck.
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| Re: HP Professional 2000C - Broken Bongo Pads by Bill T (6/24/05 9:34 PM) | + / - | Well, Yesterday I became another victim of "Broken Bongo Pad Syndrome" (although I didn't know it at the time). Here's what happened, and then, what I did to fix it.
It began innocently enough when the printer stopped printing and flashed a "232" error code (empty Magenta Ink cartridge). Grabbing a fresh Magenta cartridge, I swapped out the (supposedly) empty one. No change. Still flashing a "232" error code. To make a long story short, I (finally) found this website and read about the problem with a broken Bongo Pad mechanism. By this time I was also getting error codes about the Cyan cartridge, so I pulled all the ink cartridges and saw that the Magenta and the Cyan Bongo Pads were depressed, while the Black and Yellow were in the normal raised position. Yep! A broken Bongo Pad assembly.
After Dinner, I began to dis-assemble the Printer in order to check out the problem. I had never even *THOUGHT* about trying to tear down an ink-jet printer, but since it was no good to me this way, I had nothing to lose. By 3 AM I had VERY carefully removed the necessary covers, removed the Printhead Cleaning Assembly, the Ink Supply Station (which contains the infamous Bongo Pad mechanism) and cleaned as much of the ink deposits as possible. In removing the Ink Supply Station, a couple of pieces of broken gray plastic fell out. These were CRITICAL to the operation of the Bongo Pads. I saved the broken parts and packed it in for the night.
I was able to get back to the repair around 1 PM the next day. After examining the Ink Supply Station, I decided to plunge in and dis-assemble it to see what broke, and whether it could be fixed or not. Spreading out a newspaper on the Dining Room table, I took the entire Ink Supply Station apart, leaving only the small electric motor still on the plastic framework. It was obvious where the two pieces of grey plastic came from. They were the attachment points for the springs that raise the Magenta and Cyan Bongo Pads. They had broken off from the floor of the plastic framework. I test fit the broken pieces to see if they could be glued back in place. With a few small gaps, it looked like they just *might* be able to be glued back in. But this still would leave these plastic pieces HIGHLY prone to breaking again.
The solution turned out to be J-B Kwik, which is a 4-minute, filler-type epoxy. I cleaned the plastic framework, all edges of the area where the plastic mounts broke off, and the broken pieces themselves. I then applied a layer of duct tape to the bottom of the plastic framework in order to create a dam to contain the epoxy, as well as provide a *little* help in holding the broken parts to the framework. I mixed the epoxy and applied a fine bead around the edges of the broken pieces and inserted them back where they came from in the plastic framework of the Ink Supply Station. Then I applied a "mound" of epoxy around each of the four spring attachment points and applied a little pressure to the top of the broken parts while the epoxy began to cure and set up. Within a couple of minutes, the epoxy had hardened enough to allow me to stop applying pressure and let the whole thing cure more completely. Although J-B Weld doesn't give a time for full curing strength, other quick-curing epoxies indicate a 4 to 6 hour cure time for a bond of reasonably usable strength. By 5 PM I reassembled the Bongo Pad assembly and everything looked functional. By 6:30 PM, I had the Ink Supply Station and the Printhead Cleaning Assembly back in the printer, and by 7:00 PM the Printer was printing out a full color test page. No more error messages! Unfortunately, in swapping out the ink cartridges, the Printer has lost track of the ink quantity in the Magenta and the Cyan cartridges, but everything *seems* to be running ok and the printer is back to printing its usual, high-quality images.
No one is more surprised than *I* am that I was able to actually FIX this thing. Total cost: Less than $10.00. But in NO WAY is this an easy job. It depends on exactly HOW the parts parts in the Bongo Pad mechanism break, and whether you can find the broken pieces. There are quite a few stumbling blocks along the way and dis-assembling the Ink Supply Station (with the Bongo Pad mechanism) requires GREAT care in order to avoid breaking VERY delicate plastic parts. That said, if you have a reasonable mechanical ability and can keep the parts organized, take a crack at it. If you can't fix it, you can still get the replacement assembly along with the video instructions from this website. But who knows? You just *might* be able to "bring it back from the dead" yourself.
For those who feel like trying the repair, I will post a (hopefully) detailed explanation to help you along.
Hope this all helps.
Bill
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| Re: HP Professional 2000C - Dis-assembly by Bill T (6/24/05 11:17 PM) | + / - | To repair a broken Bongo Pad assembly, you will need to dis-assemble a significant portion of your HP 2000C Printer. Here's how:
1. Remove the hinged Cover from the Ink Supply and Printhead assemblies and set it aside.
2. Unplug the printer. This should leave the carriage parked just to the left of the far-right side of the printer. This *should* allow you to gently manually move the carriage to the left during step #6. If not, don't worry. We'll get to that later.
3. Remove the Three #10 torx screws that hold the main cover. There are two screws at the back of the top cover, and one screw at the right-front of the cover (normally covered by the Ink Supply and Printhead assembly cover that you removed in step #1).
4. Remove the top cover by lifting it up from the right side. This will allow you to disengage the tabs on the left side of the top cover. Set the top cover and the three screws aside.
5. Remove the right side cover. This is a bit tricky. First, remove the #10 torx screw from the front of the right-side cover, then look for an access hole in the metal framework at the back of the printer. Using a small screwdriver or other blunt object, depress the tab which will allow the top of the right-side cover to swing down away from the printer framework. This will allow you to disengage the tabs at the bottom of the right-side cover from the slots in the metal framework. Remove the cover and set it and its mounting screw aside.
6. Gently attempt to move the printhead carriage to the left. If it appears to be locked in position at the far right of the rod, you can release it by *gently* pushing down on the large plastic gear on the left side of the Printhead Cleaning Assembly (which is right behind and below the Ink Supply Station. As you push the Printhead Cleaning Assembly down, the carriage will unlock and you can then move it (gently, remember?) to the center of the rod. This will expose three screws (labeled 1, 2, and 3) which were hidden underneath the Printhead Carriage when it was at the far right. These screws hold the Printhead Cleaning Assembly to the framework of the printer. While it may be possible to remove the Ink Supply Station without removing the Printhead Cleaning Assembly, removing the Printhead Cleaning Assembly makes the rest of the job MUCH easier. It also allows you to clean up the accumulated mess on the wheel of the Printhead Cleaning Assembly, and clean out the gunk in the gray plastic "catch basin." More on this later.
7. Remove the numbered screws in reverse order (3, 2, then 1) and slide out the Printhead Cleaning Assembly to the right and turn it 90 degrees. Remove the multi-pin electrical connector and set the unit aside on a piece of newspaper. (We'll get to the cleanup later.)
8. Turning to the Ink Supply Station (and the dreaded Bongo Pads), remove the two #10 torx screws on the left side of the ink cartridge well. Now gently lift the metal shield and the ink cartridge receiver assembly out of the ink cartridge well by lifting the ink supply ribbon hose and sliding the ink cartridge receiver plate slightly to the left, in order to unhook the right side of the ink cartridge receiver assembly. Set the assembly aside to the left, being careful not to injure the ink supply ribbon hose.
9. The Ink Supply Station is mounted to the bottom of the printer framework with one #10 torx screw located at the left rear of the Ink Supply Station. Remove this screw and slide the Ink Supply Station *slightly* to the left and then lift it up, slide it out to the right, turn it 90 degrees and unplug the connector to the little electric motor, and also unplug the multipin connector from the printed circuit board on the Ink Supply Station.
10. Carefully unhook the wires from the rear wire guide. Before attempting to remove the wires from the front wire guide, remove the trim piece from the front of the ink cartridge well. It is a bit tricky, but there is a little plastic tang on the left side that will release the trim piece on the left. On the right, you will need to wiggle it a bit to free it from the front wire guide. Once the trim piece is removed, remove the wires from the front wire guide and set the Ink Supply Station aside.
That completes the basic tear-down. In the next section, we'll cover dis-assembly of the Ink Supply Station, and (hopefully) repair of the Bongo Pad mechanism.
Hope this helps.
Bill
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| Re: HP 2000C - Ink Supply Station dis-assembly by Bill T (6/25/05 9:19 AM) | + / - | Ok gang, here we go with dis-assembly of the Ink Supply Station. There are a LOT of parts and GREAT care should be used when dealing with fragile plastic pieces.
1. With the Ink Supply Station in front of you, unplug the Ink Cartridge Well from the circuit board.
2. Remove the two #10 torx screws that retain the Ink Cartridge Well to the plastic frame of the Ink Supply Station and set them aside.
3. CAREFULLY lift the Ink Cartridge Well off the Ink Supply Station, but be careful to hold the four Bongo Pad Arms so they do not fall off the shaft. The idea is to make sure that the arms don't get mixed-up, which *could* upset proper ink delivery.
4. Search for any broken plastic pieces or loose springs. Each Bongo Pad Arm has a spring which pulls the Bongo Pad Arm into the raised position. Each Bongo Pad Arm is lowered by a cam lobe, and then returns to the raised position because of the spring. Each Bongo Pad Arm Spring is attached to "posts" that are an injection molded "feature" of the Ink Supply Station framework. It is these molded "posts" that usually break. IF you can find the broken pieces, it may be possible to epoxy them back in place. If you can't find the pieces, you will have to figure out how to "create" new spring attachment points for the four springs. If you CAN find the pieces AND the springs, Press On!
5. Turn the assembly so that the electric motor is on your right.
6. The camshaft is held in place by two VERY fragile bearing/retainer clips. Using a jewelers screwdriver or CAREFULLY using an Exact-o Knife blade, lift the tab and rotate one of the clips 90 degrees.
7. In the same manner, unlock the other bearing/retainer clip and lift off the cam and shaft assembly, but be careful that the Bongo Pad Arms don't fly off in all directions; they are only retained by pressure from the return springs now.
8. Using a jeweler's screwdriver, carefully un-hook each of the remaining springs so that all of the Bongo Pad Arm Springs are no longer under tension. Mark each of the Bongo Pad Arms so they can be returned to their original positions, and then lift them from the Bongo Pad Arm Shaft.
9. Remove the Bongo Pad Arm Shaft by lifting the slotted part of the arm (on the right) from the Ink Supply Station's plastic framework.
10. Remove the cogged-belt from the motor pulley and set it aside.
11. Remove the worm gear by lifting the front gear (the one driven by the cogged belt) and pulling the worm gear toward you until it clears the metal shaft retainer at the rear of the worm gear. Set the Worm Gear aside.
12. Unplug the connector from the sensor on the side of the plastic framework.
13. Remove the small circuit board from the bottom of the plastic framework. The circuit board has two locating pins, and two locking tabs that will allow it to be removed. Apply GENTLE pressure to the locking tabs to remove the circuit board and set it aside.
14. This completes dis-assembly of the Ink Supply Station. Next we will inspect the damage and attempt to repair the broken bits.
Hope this helps.
Bill
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| Re: HP Professional 2000C-Inspection/Repair by Bill T (6/25/05 9:01 PM) | + / - | Time to survey the damage. At this stage, you should have a plastic platform with a motor, a sensor, and a metal retainer for the worm gear. There are two main areas to inspect. First, inspect the four little tiny fingers that limits the upward travel of the Bongo Pad Arm. If these fingers are all ok, continue with the repair. If any are broken, forget the repair and purchase the repair kit.
The main failure area is where the four Bongo Pad Arm Springs are anchored to the plastic frame. Unfortunately, the spring pressure is pretty high and the anchoring points (which were molded-in when the plastic framework was manufactured) tend to break off. The posts for the Magenta and Cyan Bongo Pad Arm Springs seem to be especially prone to breakage. If you found the broken parts, good. If not, you will have to fashion some sort of mounting point to replace the broken part(s). If you DID find the broken pieces, attempt to put them back where they came from (as if you were putting a broken plate back together). If the pieces will fit back together so that there are four mounting posts in proper alignment (don't worry if there are some small plastic bits missing), it *may* be worth going further. Time to prepare the surfaces for the epoxy build-up.
ALL surfaces that will be joined must be clean, clean, CLEAN! This includes the edges of the broken pieces, as well as the edges where the pieces broke off. I used iso-propyl alcohol to remove any traces of grease or oils. Alcohol prep-pads are especially useful here. Let the parts dry completely.
Turn the plastic framework over and apply duct tape over ALL the holes where the Spring mounting points were located. You won't want epoxy oozing all over the place through these holes. Flip the assembly back over. and make sure all the pieces are there. Once the epoxy is mixed, you'll have to work pretty quickly!
For an epoxy-based bonding agent, I chose J-B Quik. It is the fast-curing (4 - 6 minutes) version of J-B Weld. It is a filler-type epoxy that can be formed. To apply it, I bought a cheap ($1.50) set of "hobbyist brushes" in a set of Five. There was a 3/8" a 1/4" and TWO 1/2" wide brushes. These are pretty good applicators and the price is right. Mix the epoxy according to the directions. I used about a 2" stripe from each tube. I used the 1/2" brush to do the actual mixing. I ran a tiny bead of the epoxy around the edges of the broken parts and then assembled them into the framework. I then applied more epoxy around the entire mounting post, filling the area where the holes are. Keep the epoxy off the actual area where the spring attaches, but mound it all around the post. Repeat this "mounding process" for the rest of the posts. Now, press down on the broken pieces while the initial curing takes place. Within 6 minutes or so, you should be able to let go. Remember, you need to work VERY fast. If the brush begins to harden, grab another brush. If you don't get finished, mix another batch and finish.Inspect the mounting points to make SURE they are all in proper alignment. This is your LAST CHANCE to fix it. If you are satisfied with the alignment, put the plastic framework down and go have a beer! You've earned it! (Allow the epoxy to cure for at LEAST four hours before trying to reassemble the unit.)
Next, reassembling the beast!
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| Re: HP Professional 2000C-reassembly by Bill T (6/25/05 9:58 PM) | + / - | Time to put it all back together again. Here we go!
1. Place the printed circuit board assembly on its locating pins on the bottom of the plastic framework. Push down until it is locked into place by the two plastic tangs.
2. Plug in the sensor.
3. Slide the back of the worm gear shaft under the metal retainer and press the front of the gear down until it snaps into place.
4. Replace the cogged belt.
5. Install the Bongo Pad Arm Shaft by inserting the round end into the round hole and then dropping the keyed end into the slot on the plastic frame.
6. Attach a Spring to the hook of the leftmost Bongo Pad Arm. Hook the other end of the spring to the appropriate spring attachment post on the plastic framework. Then, without putting tension on the spring, hook the other end of the Bong Pad Arm on the shaft. The arm will be much higher than normal.
7. Repeat the process until all four Bongo Pad Arms are installed. Now press each arm down until it clicks. At this stage, be careful. MOST of the time, the spring tension will hold the arms in place, but they CAN fly off in all directions if you drop the assembly.
8. When all four arms are in normal position, replace the cam and shaft assembly. To do this, rotate the yellow shaft bearing/retainer clips until you can drop them into the slots on the plastic framework. Make sure the Camshaft gear and the Worm Gear mesh properly. Once the shaft is in place, rotate the bearing/retainers until the tang is locked in place on each side.
9. Mount the Ink Cartridge Well back onto the plastic framework, making sure the Bongo Pads protrude through the holes in the bottom of the Ink Cartridge Well. Replace the two #10 Torx screws you removed earlier.
10. Plug the connector from the Ink Cartridge Well back into the circuit board at the bottom of the plastic framework.
That completes reassembly of the Ink Supply Station/Bongo Pad Mechanism. Next: A bit of cleaning.
Hope this all helps.
Bill
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| Re: HP Professional 2000C-Cleaning Time by Bill T (6/25/05 10:26 PM) | + / - | Actually, the cleanup of the Printhead Cleaning Assembly can be performed while waiting for the epoxy to cure. There are really only a few (Very messy) steps.
1. First we will want to remove the gray excess ink "Catch Basin" from the side of the Printhead Cleaning Assembly. Unhook the spring from the frame of the assembly so the catch basin can be rotated away from the (messy) white wheel. Once it has been rotated away from the wheel, it can be lifted from the shaft so it can be cleaned out.
2. Using a jeweler's screwdriver, carefully open the top of the catch basin. It will most likely be very gunked up with excess ink. The best solvent to clean this is plain ol' warm water. It'll take a while, but eventually, most of the ink will be gone and you will see a small, funny-shaped piece of sponge. Don't try to remove it, just try to get as much ink out of it as you can. Allow the parts to dry completely before reassembling them.
3. Clean the white wheel. Again, warm water will do the trick, but use LOTS of paper towels. It will take a LOT of cleaning to get as much of the ink off the wheel as you can. Avoid getting water on the electronics. Allow everything to dry completely.
4. Back inside the printer itself, you will find a pad that makes contact with the white wheel on the Printhead Cleaning Assembly. Pull it out and clean it THOROUGHLY with warm water. Surprise! It's a WHITE pad! Allow it to dry completely and then replace it inside the printer.
5. Reassemble the catch basin by sliding it on the shaft and then snapping the cover on top. Engage the lip of the catch basin with the white wheel and then attach the spring to the tang on the framework of the Printhead Cleaning Assembly.
That's the extent of the cleanup needed at this stage of disassembly. Next: Final Assembly.
Hope this all helps.
Bill
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| Re: HP Professional 2000C-Final Assembly by Bill T (6/25/05 11:04 PM) | + / - | We're in the home stretch now.
1. Place the Ink Supply Station in front of you with the little motor directly in front of you. Reconnect the little connector from the printer wiring harness to the little motor. Rotate the Ink Supply Station so the motor is on your left. Connect the multi-pin connector from the printer wiring harness to the Printed Circuit Board on the bottom of the Ink Supply Station.
2. Route the wiring harness over both of the hooks on top of the Ink Supply Station.
3. Snap in the little gray trim piece making sure that the lip of the Ink Cartridge Well is on top of the trim piece. The left side of the trim piece has a catch, the right side slides into the front wiring harness hook and also snaps.
4. Slide the Ink Supply Station into the Printer from the Right Side until it clears the framework on the right side. Engage the tabs on the Ink Supply Station into the right side of the Printer framework.
5. NOW is why you'll be glad you removed the Printhead Cleaning Assembly. Reaching inside the printer where the Printhead Cleaning Assembly goes, you will be able to reach the bottom of the left side of the Ink Supply Station. Using the #10 torx screw you removed earlier, hand thread it through the hole that mounts the Ink Supply Station to the bottom framework of the printer. Finish tightening with a torx screwdriver.
6. Replace the Ink Cartridge Receiver Assembly (with the ribbon hose attached) by engaging the right side of the Ink Cartridge receiver into the slot on the right side of the Ink Cartridge Well. Now lower the left side and line up the holes in the metal shield. Reinstall the mounting screws.
7. Now, slide the Printhead Cleaning Assembly into the printer from the right side. Line up the three mounting holes and replace the three mounting screws. Gradually snug them up and finish tightening in the order 1, 2, 3.
8. Reconnect the multipin connector from the Printhead Cleaning Assembly to the Printer Wiring Harness.
9. Replace the right side Printer cover by engaging the tabs on the bottom of the cover with the right side Printer framework. Then pivot the cover up until the plastic tab locks in the back.
10. Replace the front screw that holds the right side cover on.
11. Replace the Top Cover by engaging the tabs on the left side of the cover and then lowering the right side until all the mounting holes are aligned. Replace the three mounting screws.
12. Replace the four ink cartridges.
13. Replace the Ink Cartridge Well Cover by engaging it in the back of the printer housing and then lowering it until it is completely closed.
14. Reconnect the printer cable from the computer.
15. Plug in the power cord, turn it on and print a test page. (You may have to print several to correct ink flow problems.
That's it!
I hope I've remembered everything correctly. Of course, there are no guarantees, but this seemed to work for me. I hope this helps you.
Bill
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| Re: HP Professional 2000C by wim. (6/26/05 4:19 AM) | + / - | Bill, you did a great job. I think you made a simple and usefull guide for repairing 99% of the pronblems you ever can get on this printer. Thanks.
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| Re: HP Professional 2000C by Bill T (6/26/05 9:51 AM) | + / - | wim,
Thanks. I wasn't *quite* sure if I remembered everything I did in the exact sequence. It's astounding how quickly that ol' scratchpad memory fades; even after being knee-deep in Printer Parts for about 24 hours. As you know, most of this information is contained in all the above threads, but I figured it might be helpful to try to develop a proper sequence to get down to the core of the problems, and put it all in one place. It's the least I can do after finding this WONDERFUL website. I would have NEVER attempted trying to repair this printer otherwise. Then again, I always do seem to pursue lost causes. I used to restore Corvairs YEARS ago.
OPINION:
For the most part, the HP-2000C is a very good printer. To be as old as it is (in Computer Years) it produces very good text and EXCELLENT graphics (with the right paper, of course). That said, for a $500.00 Inkjet to use such a woefully underdesigned part as the injection-molded Bongo Arm Post Spring attachment point, is a disgrace. Of course, the cost of inks and printheads is a major negative as well. The date-coded ink cartridges are an annoyance too. It was also disappointing that HP decided not to provide an updated HP Tools program for use with the Windows 2000 operating system. Sure, the printer drivers work ok, but the tools disk was a useful and important part of the HP-2000C Printing System.
Well, unless I run into another problem, I'll get off the soapbox and do some of my backlogged print projects. Thanks to EVERYONE who has contributed to such a WONDERFULLY uesful site like this. I hope the repair guide will help someone ELSE get over that initial feeling of "You want me to take this printer APART? Yeah, RIGHT!"
Best wishes to all!
Bill
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| Re: HP Professional 2000C by Gary12 (7/3/05 7:54 AM) | + / - | I recently purchased a HP 2000C Printer. I have cleaned the print Heads and Cartridges with a alcohol prep pad. When I clean the print heads with the winxp software the line with the black dots nor the grey boxes will print. I have a solid black line, a solid blue yellow line, and a solid red line. I do not have a grey line like in the diagram? The black Cartridge is new. What should I do?
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| Re: HP Professional 2000C by William Luckey (8/18/05 5:29 AM) | + / - | Where is the Printhead Cleaning Assembly? I did not clean it as Bill suggested in this string. Don't know where it is. I have a blow up of the 2000c and it does not show a Printhead Cleaning Assembly anywhere.
I tore the Ink Supply Station apart and found the plastic tabs holding the motor had broken off and the motor was no longer connected to the assembly. Also the plastic stanchion that holds the Cayan Bongo spring was broken. I fixed it by installing a screw thru the hole in the platform and attaching the spring to the screw.
But......ended up buying a new Ink Supply Station because of the motor attachment problem. The belt was off the motor and I suspected I may have a hassel with timing problems etc.
Everything is put back together now, but it won't print. I get an error code 211: "The black ink cartridge is missing or improperly installed."
All the ink cartridges are new.
The magenta and yellow cartridges were bought at Buy.com. The Black cartridge was purchased locally at Comp USA. The cayan cartridge and all print heads were bought at Pacific Ink. The ink supply station was bought from a vendor linked to HP.
I wonder if the Comp USA black cartridge could be old and expired. Not too many sales for #10 cartridges. This dang stuff is expensive. I have spent over $300.00 on the ink, printheads, and Ink Supply Station, and I have been working with this on and off over two weeks. And it still won't print. I am going to Comp USA today and see if I can get my service rep to exchange the cartridge.
I paid Buy.com $750.00 for this printer when it first came on the market in 1999. About 3 months later I saw it advertised for $375.00. It worked beautifully and was fast 12ppm. I stopped using it in 2000 and have just recently in July of 2005 tried to get it going again.
BTW if anybody has suggestions please, please, help! Thank you in advance!
William
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| Re: Re: HP Professional 2000C by Anonymous (8/18/05 8:30 AM) | + / - | Bill,
I posted a reply today 8/18/05 at the end of this string asking you a question. It was not directed specificlly to you even though I meant for you to get it. so I am writing this to you hoping you will answer.
Where is the Printhead cleaning assembly?
Is it the tray that holds the printheads? I did not remove this when I replaced the Ink Supply Station. I have an exploded diagram of the whole 2000c printer and nowhere does it show a "printhead cleaning assembly".
I have just reopened the printer and took out the assembly that fits into the Ink supply station. This assembly I am referring to holds the ink receptors and connected to it is the wide tape that has the flat tubes which carry the ink to where the paper is printed. Black Ink is leaking from the black receptor. I don't know if receptor is the correct term but to describe specifically what I mean; each ink cartridge supplies ink to each one of these receptors.
Do you have a clue as to what I might do to fix this? Could this be why I am getting the 211 code 'black cartridge not present or replace black cartridge'.
William
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| Re: HP Professional 2000C by moe (8/18/05 10:59 AM) | + / - | The service station is behind the ink supply station. If I remember correctly, there are 3 screws on top and then it just slides out to the right. You can just clean it under hot running water, shake it out and reinstall it. Makes a big mess, so don't let the wife (if you have one) see you doing it. As for expired cartridges, easy way around it is to set your date back a year or so on your computer clock. That's what the printer is looking at for it's info. I get emails from people all the time who's computer is set for 1999, so they would never have the problem :o)
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| Re: Re: HP Professional 2000C by Anonymous (8/20/05 4:57 AM) | + / - | Wiliam,
errorcode 211 means: Error with the mean PCA ink supply station or carriage. I think you should clean the ink sypply station as Moe and bill discribed. It wille take 2 times 30 minutes
All you need is a torch screwdriver T10.
Start with the removal of the cap over the ink cartridges, you can just take it off by lifting it up and backwards. Now turn the printer off. Next remove the top cover (three screws numbered 1 to 3). Next the right side cover. There is some plastic lip in a hole in the back cover with which the side cover is connected. Remove the screw at the front side. And remove the side cover by puling it right and down. Now disconnect the power cord. Slide the carriage to the left. Now unscrew the three numbered screw in sequence 3-2-1. Slide the ISS carefully side ways out, turn it 90 degrees and disconnect the cable assembly.
Take off the gray plastic jar (1 screw) and you can start cleaning the wheel on the left. It should be white but it is probably black. Take care with cleaning so the electric parts don’t get wet. The gray plastic bucket at the side will probably filled with some sort of black mud. You can remove this box by taking of the spring at the bottom and open it with a small screwdriver. In the printer is a white thing, standing right up and made of absorbing material. You can take that out when the ISS is removed. This thing should be cleaned also very good. Don’t take the other absorbing pieces out, it only gives you a lot of trouble. Everything should be clean and dry before reassembling.
I think it should be wise to clean the plastic strip, the encoder strip, behind the carriage rod. Wipe out the plastic cap on the right side (look good how it is positioned because of the reassembling) and wipe the plastic strip from the tabs. Slide the plastic strip out of the carriage.
I have cleaned everything with soft soap. Reassembling should be done in the reverse sequence.
Good luck.
Wim.
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| Re: Re: Re: HP Professional 2000C by Stephen (edited 8/20/05 6:12 AM) | + / - | Be careful handling the "mean PCA", and don't burn yourself with the "torch screwdriver".<g>
Actually, I think Wim. meant main PCA, and Torx screwdriver.
And the 211 error code does indicate a problem with the black printhead.
1. Prepare to write down a three-digit code.
2. Press the RESUME button on the printer once.
NOTE: If a page prints when the RESUME button is pressed, examine the page. If the page illustrates the printer's ink cartridges with ink level indicators, then one or more of the ink cartridges is empty or expired and needs replacement. The attention code may still be determined using the steps below.
3. All of the lights on the printer will light up briefly.
4. Count the number of times the POWER light flashes.
5. Count the number of times the ATTENTION light flashes.
6. Count the number of times the ACTIVITY light flashes.
7. All of the lights will light up briefly again, then the lights will return to their prior flashing condition (POWER light on and ATTENTION light flashing).
NOTE: If needed, Steps 2 through 7 can be repeated.
8. Combine the three numbers to establish the printer attention code. For example, if the POWER light flashed four times, the ATTENTION light flashed two times, and the ACTIVITY light did not flash at all, the printer attention code would be 420.
9. Locate the printer attention code in the table below to find the code's cause and solution. If an attention code is not produced, see "The attention code is not produced when the Resume button is pushed" section in this document.
Code
Cause
Solution
Printhead Codes
111
The black printhead is missing or improperly installed.
Install or reinstall the black printhead.
112
Error in the black printhead.
Call HP Customer Care to report a printhead problem. The printhead will need to be replaced. See the User's Guide or the Warranty section of hp2000c.com for phone numbers.
121
The cyan printhead is missing or improperly installed.
Install or reinstall the cyan printhead.
122
Error in the cyan printhead.
Call HP Customer Care to report a printhead problem. The printhead will need to be replaced. See the User's Guide or the Warranty section of hp2000c.com for phone numbers.
131
The magenta printhead is missing or improperly installed.
Install or reinstall the magenta printhead.
132
Error in the magenta printhead.
Call HP Customer Care to report a printhead problem. The printhead will need to be replaced. See the User's Guide or the Warranty section of hp2000c.com for phone numbers.
141
The yellow printhead is missing or improperly installed.
Install or reinstall the yellow printhead.
142
Error in the yellow printhead.
Call HP Customer Care to report a printhead problem. The printhead will need to be replaced. See the User's Guide or the Warranty section of hp2000c.com for phone numbers.
151
No printheads are installed or there are ink shorts in one or more printheads.
Insert the missing printhead(s) or replace the printhead(s) that have ink shorts.
152
There are ink shorts in one or more printheads.
Call HP Customer Care to report a printhead problem. The printhead will need to be replaced. See the User's Guide or the Warranty section of hp2000c.com for phone numbers.
Ink Cartridge Codes
211
The black ink cartridge is missing or improperly installed.
Install or reinstall the black ink cartridge.
212
The black ink cartridge is empty.
Replace the black ink cartridge.
213
Error in the black ink cartridge.
Replace the black ink cartridge.
214
The black ink cartridge is expired.
Check the system date on the computer and reset if necessary, otherwise replace the black ink cartridge.
215
The black ink cartridge is leaking.
Wipe up any ink that may have leaked and replace the black ink cartridge.
221
The cyan ink cartridge is missing or improperly installed.
Install or reinstall the cyan ink cartridge.
222
The cyan ink cartridge is empty.
Replace the cyan ink cartridge.
222
The cyan ink cartridge is empty
Replace the cyan ink cartridge.
223
Error in the cyan ink cartridge.
Verify an HP No. 10 ink cartridge is installed.Replace the cyan ink cartridge.
224
The cyan ink cartridge is expired.
Check the system date on the computer and reset if necessary, otherwise replace the cyan ink cartridge.
225
The cyan ink cartridge is leaking.
Wipe up any ink that may have leaked and replace the cyan ink cartridge.
231
The magenta ink cartridge is missing or improperly installed.
Install or reinstall the magenta ink cartridge.
232
The magenta ink cartridge is empty.
Replace the magenta ink cartridge.
233
Error in the magenta ink cartridge.
Verify an HP No. 10 ink cartridge is installed.Replace the magenta ink cartridge.
234
The magenta ink cartridge is expired.
Check the system date on the computer and reset if necessary, otherwise replace the magenta ink cartridge.
235
The magenta ink cartridge is leaking.
Wipe up any ink that may have leaked and replace the magenta ink cartridge.
241
The yellow ink cartridge is missing or improperly installed.
Install or reinstall the yellow ink cartridge.
242
The yellow ink cartridge is empty.
Replace the yellow ink cartridge.
243
Error in the yellow ink cartridge.
Verify an HP No. 10 ink cartridge is installed. Replace the yellow ink cartridge.
244
The yellow ink cartridge is expired.
Check the system date on the computer and reset if necessary, otherwise replace the yellow ink cartridge.
245
The yellow print cartridge is leaking.
Wipe up any ink that may have leaked and replace the yellow ink cartridge.
Out of Paper Codes
310
The printer's IN tray is out of paper.
Add paper to the printer's In tray.
320
The optional accessory paper tray is out of paper.
Add paper to the accessory paper tray.
Paper Jam Codes
410
The optional accessory paper tray has a paper jam.
Clear the paper jam in the accessory paper tray.
420
The printer has a paper jam.
Clear the paper jam in the printer.
Miscellaneous Codes
510
The printer is paused from using the PAUSE/CANCEL PRINT button.
Press the PAUSE/CANCEL PRINT or RESUME button to continue printing.
520
The printhead access cover is not properly closed.
Make sure the printhead access cover is properly closed.
530
The printhead latch in the printhead carriage block is not latched correctly.
Re-latch the printhead latch on the printhead carriage block.
540
A foreign object is detected in the printhead carriage block.
Remove the foreign object that is preventing the printhead carriage from moving and then re-latch the printhead access cover.
550
The printer is in Manual Feed mode.
The Resume button must be pressed for each page of the print job. To disable Manual Feed mode, change the default Paper Source to Upper, Lower, or Auto Select.
The attention code is not produced when the RESUME button is pushed
The printer’s ATTENTION (middle, amber) light is flashing and the printer requires some kind of attention. Pressing the RESUME button has no effect and the ATTENTION light continues to flash. Follow the steps below:
1.
Make sure the RESUME button is not being held down too long to produce the code. If the ATTENTION light continues to blink after reducing the length of time the RESUME button is pushed, continue with the next step.
2.
Turn off the printer.
3.
Disconnect the interface (parallel, USB, network) cable.
4.
Turn on the printer. If the ATTENTION light continues to blink after pressing the RESUME button, continue with the next step.
5.
Remove the printheads and make sure the protective tape has been removed. Check the expiration date and make sure the printheads have not expired.
6.
Remove the ink cartridges and make sure the protective tape has been removed.
7.
Install the ink cartridges and printheads. If the ATTENTION light continues to blink and pressing the RESUME button has no effect, continue with the next step.
8.
Individually test the printheads by following the steps below:
1.
Remove all the printheads from the printer and clean the electrical contacts on the back of the printheads with a soft, dry, lint-free cloth.
2.
Turn the printer off and clean the corresponding electrical contacts in the printhead receptacle in the printer with a cotton swab.
3.
Install the black printhead.
4.
Turn the printer on.
5.
Press and hold the POWER button on the printer for four seconds to generate a printhead information page. If the page fails to print, if all the lights on the printer start to flicker rapidly, or if information about an installed printhead is missing from the page, the printhead may be defective and should be replaced. If the printhead information page shows that the installed printhead is present with valid status information, the printhead should be okay.
6.
Remove the previously tested printhead, insert the next printhead to be tested and hold the POWER button down for four seconds to generate a printhead information page.
7.
Repeat these steps for each printhead.
8.
If all the printheads test well individually, install all the printheads. Hold the POWER button down for four seconds to print an HP 2000C diagnostic test page. This page should indicate that all the printheads are working properly.
9.
If the ATTENTION light continues to blink and pressing the RESUME button has no effect and all of the steps above have been completed, the printer may require repair.
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| Re: HP Professional 2000C by Shu (8/30/05 11:37 AM) | + / - | My HP 2000c printer has been acting strange recently. When I first turn it on it will not print at all. In order to get it to print I must run a test page. After I do this it seems to work ok. Also, a times I have noticed a grinding noise when it first starts. Does anyone have a suggestion as to if these problems are related and any cures.
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| Re: Re: HP Professional 2000C by waluckey (8/30/05 3:33 PM) | + / - | Hi Shu
I am not an expert but I just finished doing a major overhaul to my 2000c. It had been unused since 2000.
I would suggest cleaning the mylar tape that runs the width of the printer. The printheads run over this and an led reads the markings on the tape. The tape gets full of ink. Take a clean soft cloth, and moisten it with warm water and clean off the ink. Don't use too much pressure. To get to this tape you must remove the top. Use a torch screw driver. It is really an allen head wrench in a 1/4 inch socket attached to a screwdriver type handle. There are three screws attaching the top. See if that fixes your problem. Then if it doesn't........
Check the bongo pads to see if they are all still attached to their springs. Bongo pads are white pads located below each ink cartridge. Take out the ink cartridges and push on each white pad to see if it springs back. If one doesn't, the anchor for it's spring has broken. It can be repaired but I bought a whole new ISS (Ink Supply Station). It can be bought from this site and includes a how to video. I got mine thru an HP vendor. I bought a new one because the motor that is part of the ISS had broken off its mounts. Poor construction. The new one was better reinforced.
Next while you are inside the printer, definitely remove and clean the printhead cleaner. Clean the black wheel which is really white. Clean it with warm water and lots of paper towels. There are posts in this thread telling how to clean the printhead cleaner. Scroll back and look for the posts.
Also remove the approx 2" X 4" pad which is located to the left of the print head cleaner as you are looking at it from the top of the printer or as you look into the printer from the right side it will be behind the print head cleaner after you swing it it out. After removing the pad soak it in warm water and gently scrub it to get out the gunk. Squeeze out the water and let it dry overnight before replacing it. Take your time and do it right the first time. I was in too much of a hurry and skipped cleaning the pad. I had to reopen the printer to clean the pad.
Needless to say since my printer had been idle for so long, the ink cartridges and printheads had expired. I had to purchase new cartridges and printheads. Buy.Com has good prices but shipping is not cheap and is slow. PacificInk.Com has standard prices but ships free and fast. It has good service and is friendly. I have not ckd this website re. cartridges and printheads.
Don't hesitate to ask questions. I would not have been able to fix my printer w/o the help from this website. My printer is now working and I love it even though it cost lots of bucks to get it printing again. I just bought a Kodak digital camera and the 2000c does a good job of printing my photos.
Regards,
William
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| Re: HP Professional 2000C by waluckey (8/30/05 3:51 PM) | + / - | Hi Shu,
Another inexpensive trick Nolan posted which helped me get my printer working follows:
Remove each printhead one at a time. Use a piece of gauze like the nurse uses to wipe the spot where you get a shot. Moisten it with rubbing alcohol and gently clean the electrical contacts on the printhead and on the receptor into which you place the printhead. Do the same for each printhead. Use a new clean cloth for each printhead.
See if that will get you going.
Regards,
William
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| Re: HP Professional 2000C by TG (9/18/05 2:46 AM) | + / - | My HP2000c doesn't print and has the green power light rapidly flashing. I have done all the usual things like power off and reboot but still no joy.
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| Re: HP Professional 2000C by waluckey (9/18/05 7:06 AM) | + / - | Hi
I just read your message and will answer briefly. Check the post to me made above by Stephen identified by the following header which I copied and pasted below:
Re: Re: Re: HP Professional 2000C by Stephen (edited 8/20/05 6:12 AM) reply + / -
It explains the coding for problems you may have with your printer.
Here is a partial quote from Stephen's post. 1. Prepare to write down a three-digit code.
2. Press the RESUME button on the printer once.
NOTE: If a page prints when the RESUME button is pressed, examine the page. If the page illustrates the printer's ink cartridges with ink level indicators, then one or more of the ink cartridges is empty or expired and needs replacement. The attention code may still be determined using the steps below.
3. All of the lights on the printer will light up briefly.
4. Count the number of times the POWER light flashes.
5. Count the number of times the ATTENTION light flashes.
6. Count the number of times the ACTIVITY light flashes.
7. All of the lights will light up briefly again, then the lights will return to their prior flashing condition (POWER light on and ATTENTION light flashing).
NOTE: If needed, Steps 2 through 7 can be repeated.
8. Combine the three numbers to establish the printer attention code. For example, if the POWER light flashed four times, the ATTENTION light flashed two times, and the ACTIVITY light did not flash at all, the printer attention code would be 420.
9. Locate the printer attention code in the table below to find the code's cause and solution. If an attention code is not produced, see "The attention code is not produced when the Resume button is pushed" section in this document.
If you need more help don't hesitate to ask more questions. Bill
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| Re: HP Professional 2000C by wim. (9/18/05 1:11 PM) | + / - | Help help,
Has anybody experiene with connecting a HP 2000C to a notebook on a USB-port? I can't get it running.
Thanks, Wim
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| Re: Re: HP Professional 2000C by Anonymous (10/6/05 7:16 PM) | + / - | just bought 2000c on ebay,no instruction book,set-up book or anything else.the person did email software but i delete it,i think,Anway,hooked everything up as best I could and it powers up,goes thru its start-up mode and then when i try and print it finally starts its flashing.I finally did get to the error code and I believe its 441.My guess is that I first should give it a thorough cleaning,huh?Oh by the way,the error code is always the same,441 I'm pretty sure this is correct.My first guestion is where do i get this repair manual to be sure I don't start taking all this apart without knowing what i'm digging into?I'm not a very good mechanic but,i'll tackle this cleaning business and only because i've come here to this site and see I'm not the only one out here that knows little to nothing.
Thanks for any help...
Don
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| Re: HP Professional 2000C by lpbale0 (10/11/05 8:35 PM) | + / - | I have the same spring/broken plastic problem. Was there ever a Class Action filed? They have been filed in the past for much less.
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| Re: Re: HP Professional 2000C by Anonymous (10/23/05 1:36 PM) | + / - | Hi Sherry, I have just dealt with the exact same problem. It is the mechanism that is all gunged up with what seems to be dried ink deposits that is causing the problem. I just opened the Printhead cartridge took out the Printheads then there are 3 screws that are also numbered 1, 2, 3, on the top of the cassette just undo these and then pull the cassette out from the side of the printer. You will see the mess then !!! all you need is some alcohol base cleaner and set about cleaning up the whole mess. ( Use gloves and put the whole thing on paper or plastice otherwise ink gets everywhere). I had to scrape some of the stuff out with a knife, plenty of kitchen roll usually is a good idea to keep handy for this job. There is also a wheel cleaning receptor that will need cleaning out thoroughly. once clean reassemble and BINGO !!! all should be ok
Good Luck
Bernie
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| Re: HP Professional 2000C by Stephen (edited 10/23/05 5:33 PM) | + / - | Water, please read the threads, water is what you use to clean up water based ink, alcohol does a lousy job, just use water.
If you find a service manual I want a copy, all you usually need are the error codes and this web site, and they are listed in this thread, you'll have to find them as I only paste them into a thread once.
If your printer has an unlisted error code, then remove all the ink cartridges and all the printheads, power cycle the machine, if the problem has gone away it's likely that one of the items you removed was causing it.
Reinstall the items in the order the machine asks for them, power cycling it each time, this might help identify the failing component.
And did I mention water, the reason cheap rubbing alcohol works is that it is 30 percent water, 100% water works even better, and you can get a gallon of distilled water for about 50 cents, (it leaves less residue).
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| Re: HP Professional 2000C by brener (10/24/05 8:13 PM) | + / - | Hi all
Anytime i want to print something my printer spits out a page titled Ink Cartridge level. By the looks of it its telling me that my Cyan, Magnolia and yellow are empty but yet when i take them out and shake them there is ink in them
Can anyone help
thanks
Brener
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| Re: HP Professional 2000C by LOGAN (10/24/05 9:21 PM) | + / - | Mine did that for a black cartridge. I went out and replaced it, at a cost of $40. I got curious and opened the old cartridge. It contained a mylar(?) sack in which the ink was housed. I opend it up and it was still about 10% full. The bag was sealed so that all ink should have been used without stoppage due to suction or anything. I made sure the cart. was empty before buying a new one, buess I was wrong.
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| Re: HP Professional 2000C by Bill Utley (11/10/05 2:42 PM) | + / - | I got distracted while re-inking the black ink cartridge and forgot to replace the plug, causing the spill of the entire ink cartridge. I let the printer drain rear corner down in the waste basket and let it dry. Now when I power up, the first light flashes once, then twice, then once again, then all lights flash. I pushed the resume button and got a 142, then the second light starts flashing (Y PH?). I replaced the Y ink cart and PH and cleande all PH contacts, but still get the same results. Am I hosed?
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| Re: HP Professional 2000C by albrooks66 (11/10/05 3:53 PM) | +1 + / - | In Sept I had my black cartridge, that I bought a few years ago, refilled by a local outfit (Ink Island) who filled & replaced the chip. Well two weeks & maybe 50 printed pages later the printer tells me that the black is empty. I returned to Ink Is to have them to only top it off, but it did work when I got home. Problem is... it only worked for two more weeks! So back to Ink Is to have them top it off again & replace the chip. So a month later, while my wife was in dire need of printing, to have the ol empty cartridge scenerio again!
What's goofy about this is that everytime the printout has shown the color cartridges in good order & the black empty, while the printer icon & printed text in black!!!
So what gives??? Any ideas?
al
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| Re: HP Professional 2000C by ZaneKeith (11/26/05 12:55 PM) | + / - | We are also getting the 112 error (our test pages come out as No Black Ink, which makes sense with the 112 error) We are also having the problem of when we go to print it gets spooled, but it dies there with an error. I would assume that it would just print but print lightly (if there was no black) If there is no ink will it just not print? Feel free to email me at Keith.Hubert@gmail.com We are at a loss as to how to fix this because we cannot tell if it is a PC issue or a printer issue. Maybe both... Thanks for your help.
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| Re: HP Professional 2000C by moe (11/26/05 2:52 PM) | + / - | 112 is a printhead error. Try swishing it around in a shallow dish of hot water. Then blot dry with a paper towel. Also clean the contacts on the back of the head cartridge. If that doesn't work, replace the black print head.
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| Re: HP Professional 2000C by jrbrail (11/26/05 6:23 PM) | + / - | My Hp 2000C at times, during printing, after printing last page etc. makes a clunking, grinding sound, then all sounds stop and all lights start to flash. I can turn the printer off, wait a minute, then turn back on and it will work normally, maybe even a few days before it does it again. If someone knows a fix, it sure would be great.
Thanks,
Jerry
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| Re: HP Professional 2000C by moe (11/26/05 6:54 PM) | + / - | An intermittent problem is hard enough to diagnose if it's in front of you. Best guess would be a carriage stall. Lubricate the carriage rod with some silicon lube or teflon lube. Readily available at hardware or auto parts store if you don't have any.
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| Re: HP Professional 2000C by waluckey (11/26/05 6:58 PM) | + / - | The clunking noise sounds like your Print Head assembly is gummed up. Try removing it and cleaning the ink supply station with WARM WATER not alcohol. Water is what you use to clean up water based ink. I copied and pasted (below)the message in this thread from Bill T
Re: HP Professional 2000C-Cleaning Time by Bill T (6/25/05 10:26 PM) reply + / -
Actually, the cleanup of the Printhead Cleaning Assembly can be performed while waiting for the epoxy to cure. There are really only a few (Very messy) steps.
1. First we will want to remove the gray excess ink "Catch Basin" from the side of the Printhead Cleaning Assembly. Unhook the spring from the frame of the assembly so the catch basin can be rotated away from the (messy) white wheel. Once it has been rotated away from the wheel, it can be lifted from the shaft so it can be cleaned out.
2. Using a jeweler's screwdriver, carefully open the top of the catch basin. It will most likely be very gunked up with excess ink. The best solvent to clean this is plain ol' warm water. It'll take a while, but eventually, most of the ink will be gone and you will see a small, funny-shaped piece of sponge. Don't try to remove it, just try to get as much ink out of it as you can. Allow the parts to dry completely before reassembling them.
3. Clean the white wheel. Again, warm water will do the trick, but use LOTS of paper towels. It will take a LOT of cleaning to get as much of the ink off the wheel as you can. Avoid getting water on the electronics. Allow everything to dry completely.
4. Back inside the printer itself, you will find a pad that makes contact with the white wheel on the Printhead Cleaning Assembly. Pull it out and clean it THOROUGHLY with warm water. Surprise! It's a WHITE pad! Allow it to dry completely and then replace it inside the printer.
5. Reassemble the catch basin by sliding it on the shaft and then snapping the cover on top. Engage the lip of the catch basin with the white wheel and then attach the spring to the tang on the framework of the Printhead Cleaning Assembly.
That's the extent of the cleanup needed at this Nestage of disassembly.
Hope this all helps.
Bill
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| Re: HP Professional 2000C by wim. (11/27/05 3:26 AM) | + / - | Brener and Logan, I think your prblem has something to do with the large contents of the cartridges. You ca print with qiut a time, so sometimes get overtime. Check if the cartridges: just reset the date of your PC to 2004 and try to make a print. Probably your printer will print correct.
My question: has anybody experiene with connecting a HP 2000C to a notebook on a USB-port? I can't get it running.
Thanks, Wim
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| HP Professional 2000C - Code 455? by Tiller58 (11/27/05 7:26 AM) | + / - | Our printer freaks out sometimes and is hard to correct. Sometimes unplugging the printer works but recently its not working.
From earlier threads it appears the error code is 455 when we start up. Then all three lights flash together at a very high rate.
Any idea?
Craig
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| Re: HP Professional 2000C by wim. (11/27/05 8:35 AM) | + / - | 455 is service station could not be homed within reasonable limits. Pauldee0046 wrote the selution on 5/17/05 on this site.
Good luck, Wim.
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| Re: Re: HP Professional 2000C by jrbrail (11/28/05 2:19 PM) | + / - | Thanks for the info. The printer seems to be ok. I did get an added benefit. The ink print was coming out wet, now it is dry.
Thanks,
Jerry
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| Re: HP Professional 2000C by halfloop (11/28/05 10:04 PM) | + / - | I just fixed my Ink Supply Station for less than 50 cents. Where the plastic post was broken there is a square opening. I used a 1" #6 machine screw thru the hole, put a small washer and nut on. reattached the spring to the lever and placed the spring over the screw. works like a champ.
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| Re: HP Professional 2000C by RMM (11/29/05 4:09 PM) | + / - | I think I might have figured out a way to beat the ink expiration date problem. All 3 of my color cartridges had expired recently. I use enough black ink, that the black never expires -- the black cartridge installed isn't due to expire until 7/28/07. After about 2 months of setting the system date back every time I needed to print, I decided to spring for 3 new color cartridges. Before installing them, I turned off the printer, set the system date forward to 7/25/07 (if I set it beyond 7/28/07, I would have expired the black). Then I rebooted my computer, turned on the printer, and replaced the 3 color cartridges. The system date still read 07/25/07. After installing the cartridges, I turned off the printer, rebooted my computer again and turned the printer back on. The tool box told me that the 3 new cartridges won't expire until early 2009 -- about 1 year, 6 mos. to 1 year, 9 mos. beyond the the 7/25/07 date I had set my system date to -- but nearly 3 1/2 years beyond the present actual date. In the past, the most I could get was 2 years from the present date. I've been printing for nearly a month now, with the system date set to the correct date, and the expiration date still shows 2009.
So it appears, that in setting the expiration date, either the chip, or the driver, or the tool box software somehow uses the current system date to set the expiration date. This makes sense or HP would have a costly shelf life issue with retailers. It could be all one big coincidence with HP deciding to extend the expiration date to 3 plus years, but I don't think so.
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| Re: HP Professional 2000C by RMM (11/29/05 8:01 PM) | + / - |
I just found this bit of info on the web:
"About the HP #10 ink cartridge.
The HP #10 ink cartridge is a reservoir type cartridge that contains a mylar bag to retain ink.
The cartridge itself also contains a chip that stores information about manufacture date, ink levels, ink color and expiration date.
It is always important that before you refill a #10 cartridge that you be aware of the expiration date. The expiration date of the cartridge (according to HP) is 30 months from installtion date if installed before the expiration date. If the cartridge is installed after the expiration date then the cartridge has a usable life 30 months from the expiration date.
Note: These numbers are contrary to non-HP information we have obtained that state the cartridge tends to expire some 16 months from manufacture date."
This begs the question, "Why doesn't HP always wait until 30 months beyond the expiration date before rendering the catridge as a paper weight?" The theory here is that the ink lasts longer without breaking down when it's in the sealed factory packaging. So they give you 30 months from when the package is opened ... but a max of 30 months beyond the factory set expiration date, when even the packaging can't save it.
So this jives with what I found that the actual expiration date is based on the install date. If the cartridge is installed before the expiration date on the chip, then you have 30 months from the date installed ... if installed after the expiration date on the chip then you have 30 months from the expiration date on the chip. So by fudging the system date, you fool the cartridge into giving you extra time. These dates are evidently saved somewhere after you install the cartridge and turn on your printer ... so after rebooting and checking that the expiration date is set (using the tool box), you can reset your system date back to where it should be.
Either way, you can't lose by advancing the system date before installing the cartridges -- then correcting it only after you are sure that the expiration date of the cartridges has been set.
It's interesting ... I have an old HP LaserJet 4 B&W printer. HP says the toner cartridges have a shelf life of 18 months if unopened, but only 6 months once installed. Fortunately there is no chip. I had one cartridge last at least 6 years -- and all have lasted at least 6 times the 6 months they say. I think HP is definitely padding profits with their expiration dates.
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 | Re: HP Professional 2000C by lu (12/6/05 4:33 PM) | + / - | This is a great site for repair of HPs weak design of the ink supply portion of the 2000c printer! One item that seems to not be mentioned is removal of the paper tray when working on the ink supply part(s); the tray is anchored by two short studs under the front end of the tray---by lifting the front end of the tray and sliding the tray directly out the front of the printer allows much more room to work on the ink supply parts.
Lu
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| Re: HP Professional 2000C by jrbtrail (12/8/05 6:26 PM) | + / - | Does anyone have a fix for black ink print coming out wet? the other colors are ok.
Thanks,
Jerry
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| Re: HP Professional 2000C by jadolley (12/16/05 12:36 PM) | + / - | I cuurently have 2 HP2000C with errors, error 415 and 432. I cannot find what these errors mean from the HP web site. Any ideas?
Thanks
Jim
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| Re: HP Professional 2000C by wim. (12/17/05 5:40 AM) | + / - | 415= Carriage Servo Failure Detected
432= Service station Jammed or Service station Opto Sensor failed
I should say start cleaning as Bill discribes a few messafes ago.
Succes and good luck,
Wim
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| Re: HP Professional 2000C by luu (12/27/05 6:03 PM) | + / - | Just a couple of notes on the 2000c: The Ink supply cartridges can easily be refilled with ink; remove the plastic "skirt" from the bottom of the cartridge, remove the 1/8" diameter rubber plug and fill the cartridge. Also, on the HP web site there is a program (PSAG1.exe) to purge air from the tubes between the ink cartridge and the printhead; HP states that the program is only for blue,red,or Yellow ink and uses a lot of ink.
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| Re: HP Professional 2000C by pat_ 9-5-71 (1/4/06 8:21 AM) | + / - |
How do you print a test page to show the status of the printheads?
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| Re: HP Professional 2000C by luu (1/4/06 1:03 PM) | + / - | To print a Diagnostic test page: With the printer on (power light on), press and hold down the power button. Press the resume button (third button) 5 times. Release the power buton.
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| Re: HP Professional 2000C by eugene c (1/4/06 3:40 PM) | + / - | I just purchased a new Dell laptop with XP pro edition. When I try to install the original disk for my HP200C printer, I get this message "your operating system is not supported by this program".
So now I go to the HP web site and download the drivers for XP, the printer works but I missing the old toolbox/tool tray programs. It's on my original disk, but the new laptop won't accept the installation.
Does anyone know where I can download this toolbox/tooltray. This program was handy as it would tell or show you how much ink was left in each cartridge. Please help. Thanks
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| Re: HP Professional 2000C by eugene c (1/4/06 3:54 PM) | + / - | See my message above dated 1/4/06 3:40 PM
Can I copy the HPRTRY09.EXE (toolbox/tooltray software) from my Windows 98 computer and install it in my Window XP laptop. Will this work and solve my problem in getting the toolbox onto my laptop?
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| Re: Re: HP Professional 2000C by Anonymous (1/4/06 6:17 PM) | + / - | Did you ever get a response on downloading the tool box software? I have the same problem with my new laptop with Windows XP. I've downloaded the XP drivers but no tool box?? See my posted messages (2) on 01-04-06 on www.fixourownprinter.com/forums. Thanks, my e-mail is echin5@verizon.net
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| Re: HP Professional 2000C by Elaine T (1/9/06 2:08 PM) | + / - | My printer prints a letter beautifully, but puts colored blocks in all different areas, what's the deal. I have changed the print heads, and the ink, but to no avail, and no response...it keeps putting these colored blocks when they shouldn't be.
HELP!
ET
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| Re: HP Professional 2000C by moe (1/9/06 4:41 PM) | + / - | The printer can't generate the color blocks on its own. Therefore, the computer must be telling it to print them. First thing to try would be to delete and reinstall the print driver.
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| Re: Re: HP Professional 2000C by Anonymous (1/15/06 3:43 PM) | + / - | Greetings:
I just joined the forum because like you I was able to get the professional series 2000c printer at a yard sale for $5.00. Like you I also experience the :
1). No manualand sofwtare with the purchase.
2). Cartridges (black empty and expired)
3). Colors all feel half full.
I managed to get to the HP website and located the driver download and did that. I am sure taht I did not download the software with it because I saw no help related icon at all after the downlaoding of the drivers.
Could you kindly provide me with a copy of the manual via email if you have it and also if you can, tell me briefly about its operations. I have been reading the post on the various issues fromthe forum and I am feeling a little bit more "educated" about the printer.
I am going to purchase the ink later this week. Its in pretty good condition as it appears-clean and looks new.
thanks for your help.
King
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| Re: Re: Re: HP Professional 2000C by Anonymous (1/20/06 5:16 PM) | + / - | You can find a copy of the HP2000C User's Manual in PDF format at:
http://www2.nmcc.edu/isoffice/docs/hpdj2000.pdf
If for some reason you can't open it, I can email you the PDF if you provide me with your email address.
-- RMM
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| Re: Re: HP Professional 2000C by Anonymous (1/21/06 6:19 AM) | + / - | didn't you have a problem with connecting a HP 2000C to the laptop on the USB-port? I can't get it running.
Wim
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| Re: HP Professional 2000C Error code by MJm (2/6/06 1:50 PM) | + / - | What is error 128?
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| Re: Re: HP Professional 2000C - Dis-assembly by Anonymous (3/16/06 8:13 AM) | + / - | Bill I followed your directions and was able to "fix" the pad but when I turned it on to print it shot out about 6 ink level diagrams and then started flashing code 146 followed by 9 green flashes. That's all it does now. My printer heads are all expired but it was printing before the fix (I had to turn it off after every page to make it work) I don't want to spend the money on new printheads if it's something else. Can anyone help me? Thanks Sherry
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| Re: Re: HP Professional 2000C by Anonymous (3/31/06 12:45 AM) | + / - | thanks RMM
I was also thinking how i could mislead my printer. your idea worked out perfect. I tried the trick on old catridges and it worked also.
So if the cartridges are overtime:
1. Turn off the printer
2. remove the cartridges
3. set the date of the printer two years forward
4. reboot the PC
5. turn on the printer
6. put the cartridges back in place
7. turn off the printer
8. reboot the PC
9. turn the printer back on
10.reset the date two yaers back
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| Re: Re: HP Professional 2000C Error code by Anonymous (5/18/06 3:10 AM) | + / - | We have generated error 128 when connecting a Jetdirect interface.
This error seems in relation with the parallel port.
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| Re: HP Professional 2000C by headache (6/2/06 10:08 PM) | + / - | I picked up a 2000c some time ago. Its sat for a couple months when all my other printers seemed to go biserk, I decided to put it to the test.
I fixed the pads cleaned the supply station. Next I delt with manually bleeding all inks except cyan, it seemed to like printing.
Black and yellow were replaced with aftermarket carts. Now I have a 213. even though it was printing great for a day. I swapped the HP cart top out and still get a 213? Could I have a shorted or open wire in the mix?
Any help would be greatly appreciated ! :-P
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| Re: HP Professional 2000C by Naynay (6/13/06 9:11 AM) | + / - | Does anyone know how I can fix the 432 error code on my HP 2000C printer?
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| Re: HP Professional 2000C by pancracio (7/19/06 10:53 PM) | + / - | After replacing all colored cartridges (cyan,magenta & yellow), I went ahead and printed a diagnostic test page.
The page showed that all printheads are fine, except the yellow box next to the yellow printhead is not there. All other colored boxes are there.
As far as the ink cartridge info., all except yellow is present.
I cleaned the yellow printhead and cartridge as mentioned above, but unfortunately, no luck. After cleaning the printheads and cartridges, I printed a document with color and it was obvious that the color yellow is missing.
Could I have a faulty cartridge? By the way, Yellow seemed to print fine before.
Please Help. I thank you in advance for any assistance.
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| Re: HP Professional 2000C by Anonymous (7/23/06 9:30 AM) | + / - | OK, this will be a really dumb question. I picked up a 2000C that was working just fine on my computer (XP professional)for the past year. It just went belly up. I don't have the 2000c tool box. I've been to the HP site and can't find it. Can any body lead me to the right spot to get the toolbox?
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| Re: HP Professional 2000C by steven miller (7/23/06 9:34 AM) | + / - | OK, this will be a really dumb question. I picked up a 2000C that was working just fine on my computer (XP professional)for the past year. It just went belly up. I don't have the 2000c tool box. I've been to the HP site and can't find it. Can any body lead me to the right spot to get the toolbox?
Thanks
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| Re: HP Professional 2000C by Anonymous (8/1/06 12:12 PM) | + / - | It doesn't exist for Win2K or WinXP. You have to use the attention code chart to diagnose the problem. Here is the link
http://h20000.www2.hp.com
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| Re: HP Professional 2000C by some1elsenotme (8/13/06 10:51 PM) | + / - | I read in a post that one could disable smart chips by disableing or removing the CMOS battery. Does anyone have instructions or information on this?
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| Re: HP Professional 2000C by amorascyzk (8/14/06 6:36 AM) | + / - | I am getting an error 146. I replaced the bongo pad with one I had here from a 2500. Can anyone help?
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| Re: HP Professional 2000C by Jan Byrd (9/2/06 1:33 PM) | + / - | I have had my HP 2000C for many years now and can only remember changing one printhead one time. How can I print a printhead status report. I don't have any trouble getting an ink level, but I don't find anything in the service tab for checking printhead condition.
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| Re: Re: HP Professional 2000C by Anonymous (11/13/06 9:12 AM) | + / - | A couple of days ago my C spring post broke & I found that the M post had small cracks starting to develop at the base. I lucked out by finding TAP Plastics online to be about 25 miles away. They set me up with a commercial acrylic glue to put the broken post back in place & a two part epoxy & to pour around all four post to prevent future breakage. Of course after firing up the ol printer, I had to have at least one printhead (M) say it had a problem... but the ol warm water soak took care of that!!!
And if a person has any mechanical abilities & watches what they are doing when taking the printer apart... you really don't need instructions in how to do it.
al
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| Re: Re: HP Professional 2000C by rmm (edited 11/22/06 2:27 PM) | + / - | Hi Pancracio,
I have the same problem with my HP-2000C not printing yellow, although sometimes I see some faint traces. Do you have any idea what the problem is???
I tried replacing the yellow ink cartridge because it only had about 1/8 ink left -- didn't help. The only thing left (except for a major repair) is the yellow printhead.
My yellow printhead has never been changed in nearly 10,000 pages -- the black and cyan have, but the toolbox told me when those 2 needed it. The toolbox isn't saying anything about the yellow.
Any light you can shed will be helpful.
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| Re: Re: HP Professional 2000C by Anonymous (12/6/06 12:49 PM) | + / - | Boy this thing has been bugging me this Fall. Thank God for sites like this one. I found a reference somewhere that helped me fix the bongo pump in the carriage adn now I am getting a bad Cyan printhead message. It must have dried out while I was fixing the bongo (little white tab). A note on the printhead cover. Once you get it off, spray the tabs with silicone lubricant. That will help with removal the next time
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| Re: Re: HP Professional 2000C by Anonymous (12/10/06 11:23 PM) | + / - | RATHER USE TURPENTINE TO CLEAN ANY FEED ROLLERS AS THIS DOES NOT DRY OUT THE RUBBER ROLLERS. IT CLEANS AND SOFTENS THEM . BETTER THAN REJUVE SOLUTION
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| Re: Re: HP Professional 2000C by Anonymous (12/21/06 4:17 AM) | + / - | Just wanted to say thanks to the person who responded to my query of 7/23/06. I'm finally getting a chance to work on the printer again
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| Re: Re: HP Professional 2000C by Anonymous (1/10/07 1:16 PM) | + / - | Exactly what does the 432 error code mean? We have a printer here at work that blinked the code and it's not listed in the list of HP codes. I would give it a good cleaning if it were my personal printer but it's not. Thanks in advance!
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