jimtech

asked Oct 10, 2005 at 6:51am
Hp HP DeskJet 500

Hp designjet 500 error code 11:11

Hi everyone!
I have an HP Designjet 500 with the error code 11:11.This happens after a power failure.I reconect the trailing cable as the manual says ,but still the same error code.Any idea??
The problem you are having is stating the trailing cable is not inserted correctly, at the emod/powersupply there is a j2 on the trailing cable tht should be in the back and the other end should be to the front of the ps..
by Anonymous on Dec 22, 2005 at 5:11pm Add comment
I changed my trailing cable after getting the message and still it doesn't work...Still getting the 11:11 ...So I spent $39 to be able to call HP for 5 days and basically they said I'd just have to start changing out expensive parts until I stumble on the real reason for the problem...What a waste of $$$$$$
by unknown on Jan 21, 2008 at 3:45pm Add comment
Remember you have to connect the trailing cable at two ends. One in the back and one to the printhead. Before you reconnect check the ends on the cable as sometimes the connection points get bent or damaged. If that does not solve your issue I would look at replacing the cable. Expensive.
by dmzcompute on Oct 10, 2005 at 6:57am Add comment
I fixed this error by pushing the carriage all the way to the right and turning the printer off then back on.
by Anonymous on Feb 27, 2006 at 7:20am Add comment
Bom dia amigos! eu sou do Brasil e este forum salvou o meu emprego.
Muito Obrigado a todos.

(Good morning friends! I'm from Brazil and this forum saved my job.
Thanks to all.) - leandro_tecnico
Simple... but effective.

This is the solution for the error 11:11.

Thanks.

---

Esto funcionó para mi. Simple, pero efectivo.

Gracias. - unknown
I just tried it and the error code went away. - Anonymous
This posting worked, re-set the carriage to origin location to the right, power on and off, works fine...no error code.

THX. - Anonymous

Your IDEA Is working i solved this problem tooooo

Thanks & regards
Prasad M - unknown
The cables that shipped in some DesignJet 500's were prone to failure, there was a service note for free replacement, but it has expired.

The cable is relatively cheap, but I advise marking the old cable before you take it out and using it as a pattern when installing a new cable, the new cables are easy to install improperly.
by Stephen on Feb 27, 2006 at 6:36pm Add comment
I got the same error, and as the other user stated, i pushed the carriage all the way to the right and restarted the printer. That fixed the error.
by Anonymous on May 17, 2006 at 11:01am Add comment
Just replace your trailing cable, it wil definately work.
by kobus on Jun 1, 2006 at 1:52am Add comment
got the same error, and as the other user stated, i pushed the carriage all the way to the right and restarted the printer. That fixed the error.

by unknown on Jun 16, 2006 at 3:27pm Add comment
I am having the same problem. Last time it happened, I was able to move the printheads. This time they are at the far left, but I am not able to move them.
by unknown on Dec 1, 2006 at 11:03am Add comment
Make sure the power is off when you try to move the printheads. With the power on they should not be moved.
by dmzcompute on Dec 1, 2006 at 2:17pm Add comment

System Error
server error 0*80100001
task : interput
file : cermotor.c
line : 2403

second errore

paper loading error
right edge of rool too far from loading line
by dubaiexporter on May 7, 2007 at 3:03pm Add comment
Hi all.I am a printer technician had Error 11:11 on a DJ500.As the manual states i disconnected and re connect the trailing cable but did not solved.So changed the trailing cable.machine working perfectly.
Note: Trailing Cable quite EXPENSIVE...
by unknown on May 12, 2007 at 7:52am Add comment
I checked the cable prices on PartSurfer, what is interesting is that the longer cable costs less money.

I thought the prices were fairly cheap.

Did you buy the cables direct from HP or from some other source?

C7769-60305 $54.00 Carriage assembly trailing cable kit - Includes installation instructions, trailing cables, two mounting clips, and a ferrite - Cables are 1.4m (4.7ft) long with 30 pin (M) edge connectors - For 24-inch models - From Electronics Module to carriage assembly

C7770-60274 $44.00 Carriage assembly trailing cable kit - Includes installation instructions, trailing cables, mounting clips, and a ferrite - Cables have 30-pin (M) edge connectors - 2.0m (6.5ft) long - For 42-inch models - From Electronics Module to carriage assembly

I checked the trailing cable price on an older model and it was about twice what either of these goes for.

Take a look if you're intetrested:

http://www.partsurfer.hp.com
by Stephen on May 12, 2007 at 6:05pm Add comment
I did get error message 11:11. Also while printing the printer had stopped printing and got the message to change the yellow printhead inspite of putting a new print head I was still getting the message to change printhead. Any advice please?
by unknown on Dec 27, 2007 at 10:22am Add comment
change your trailing cable honey
- Anonymous
Did you bother to read the posts above. The trailing cable is the link between the carriage assembly and the main control unit. If the trailing cable has issues then you could get printhead issues like you are getting. First reseat the cable and if that does not help replace it.
by dmzcompute on Dec 27, 2007 at 6:46pm Add comment
you saved my life... i love you all!
by Anonymous on Jan 23, 2008 at 1:53pm Add comment
i fixed this error also by pushing the carriage all the way to the right and turning the printer off then back on.
by Anonymous on Apr 18, 2008 at 1:19am Add comment
Thank You
by Anonymous on Nov 11, 2008 at 1:44am Add comment
I can't move my carriage to check any of this and 11:11 just keeps showing on the screen. I can't get into any other function. What do I do?
by Anonymous on Nov 26, 2008 at 9:11am Add comment
Wheres is the carriage is it on one of the sides or in the middle. if its in the middle and cant be moved with the power off then your belt or motor isnt working or broke if its on one of the sides then i would go for the cable replacement.
by nivek on Nov 27, 2008 at 7:16am Add comment
So I got this message one the printer here at work. There is rubber belt that looks like it's torn to shreds? Is that cable you guys are referring to in this thread or is it another component?
by unknown on Dec 17, 2008 at 10:24am Add comment
What are you looking for the belt or the cable or both. You say the belt is tore up then ask about the cable? Kinda confusing. Stephen gave the part numbers for the cable's above.C7769-60182 24 in belt/C7770-60014 42 in belt
by nivek on Dec 17, 2008 at 11:58am Add comment
plotter print dubling carrectors.
by zaki on Dec 20, 2008 at 12:02am Add comment
We lost power and also had the 11:11 error code appear. We unplugged the printer, pushed the trailing arm all the way over to the right, then turned the machine back on and it started working again. Thanks for all the above tips from the forum!
by unknown on Jan 6, 2009 at 8:43am Add comment
Just wanted to say that we also experienced the issue of 11:11 but the printhead was actually on the right, and not fixed to the left. Switching the printer off, moving the printhead to the right and then switching back on also fixed this issue. Thanks for the advice!
by unknown on Jan 6, 2009 at 8:16pm Add comment
HEY EVERYONE, HOWS ABOUT THEM PLOTTERS. IF I EVER OPEN A PLOTTER SHOP I WIL CALL IT 'MURPHY'S LAW PLOTTERS' HERES TO TAKIN IT TO THE MAN.
by unknown on Mar 16, 2009 at 10:49pm Add comment
i have a solution for error code 11:11.

you will need

1. a sledge hammer
2. plenty of pent up plotter frustration.

Directions.
A. using sledge hammer with two hands proceed to go phsyco directing all rage and anger toward plotter.

results may vary.
by unknown on Mar 16, 2009 at 10:59pm Add comment
Simple Solution :

1. Switch off.
2. Remove the power Cable
3. Move the Header to left extreme.
4. again move to original place.
5. Switch On.
6. Problem Finish.
by Anonymous on Mar 30, 2009 at 1:46am Add comment
thank you!!! you solved my problem! ;-) - unknown
i got a problem with my hp designjet 500 ploter.i have a problem after direct power off ploter through main switch.it is "ERROR 11:11".plz. some one help me.

Thanks & Regards,
Rupesh Jayswal
by unknown on Apr 28, 2009 at 7:52pm Add comment
Read through the several post on this thread and after you tried everything mentioned and it still doesnt work replace the trail cable.
by Anonymous on Apr 29, 2009 at 12:27pm Add comment
severe error : 0x4090001
task : tMech
file : mech.c
line : 1295
help me plzzzz
by Anonymous on May 6, 2009 at 2:55am Add comment
I have a problem Hp designjet 500 error code 01:12.
Please sameone help me,
by Anonymous on May 12, 2009 at 5:27am Add comment
Thankx a loy guy, pushing it all to the right fixed it!
by Anonymous on Jun 22, 2009 at 9:00am Add comment
I have a DesignJet 800 displaying the 11:11 error code, I have dealt with this in the past by moving the carriage and re-seating the trailing cable but this time none those solutions would work and I can't reconnect one of the cable ends, the connectors don't stick to the backer and fold over when I try seat them. So I got a new trailing cable and went to move the carriage to the middle of the machine and discovered I couldn't access the Service Utility menu, the screen would only display the error message. Does anyone know to move the carriage in this situation?
by DaveFixit on Jul 17, 2009 at 2:24pm Add comment
To access the service menu when you have a system error you have to unplug the unit. Press and hold the up arrow and enter button (green) while plugging the unit back in. Continue to hold these buttons until the service menu is shown in the display window.
by rfeagain on Aug 24, 2009 at 4:35am Add comment
i got repeated got the error 11:11 on hp designjet 510 it comes 15 times, made call for engg. they come make it well but it will hapeen regularly give permanent solution.

thanking you
printonix
[email protected]
ph-9437020087
by pupuli79@rediffmail. on Sep 20, 2009 at 9:16am Add comment
I tried moving to the right and restaring and it didnt work.
I then accessed the service menu (Press and hold the up arrow and enter button (green) while plugging the unit back in) and tested the runner which left it in the middle. I then turned off and tried moving to the right and re-starting again and it now works no probs!
Cheers for all the help - good work, great site x
by unknown on Nov 12, 2009 at 5:25am Add comment

hola a todos

by Anonymous on Nov 17, 2009 at 8:37am Add comment
I have resolved error code 11:11 on our Designjet 800 by unplugging it from the wall, waiting 20 minutes and plugging it back in.
by unknown on Nov 23, 2009 at 7:44am Add comment
I like that access the service menu technique, but here is what happened to me. I couldn’t move the carriage from the locked position to install the new trailing cable and we weren’t willing to incur an expensive service call since this machine was old and had a lot of miles on it. So fiddled with white gears at the bottom on the right side and was able to release the carriage. I installed the cable making sure it was done correctly but I still had the 11:11 error, I rechecked everything but the error was still there. We ended up replacing it with a new HP 510 which works great and doesn’t have some of the glitches the 800 had.
by DaveFixit on Nov 24, 2009 at 12:05pm Add comment
simply u have 2 change your trailing cable then u your plotter will be ready to print.
i think i can solve your all printer problems.
by Anonymous on Dec 7, 2009 at 10:13am Add comment
the printer head stucked at the right corner , it does not move
even an inch.
by mmamba on Feb 15, 2010 at 3:10am Add comment
My machine also did this (thanks HP) I adjusted the trailing cable and moved the print head. It all works, cheers dides.
by Anonymous on Mar 25, 2010 at 2:51am Add comment
After power on/ immediatly after the HP Logo, the 11:11 error occurs. I read previous comments about entering utilities and unlock carriage. I am unable to do anything thru the panel. The power supply fan & E module fan are not working. The Power swith LED acts irratically. Sometimes on solid, or blinking without a pattern.Does this still point to a bad trailing cable or do I have a bad E-module or bad carriage? I have replaced the power supply and did not change my symptoms.I suspect the E module because no fans funtion.If I have to replace the trailing cable, does that mean I have to disassemble the entire right side of the carriage to unlock the carriage and be able to move it to the left?
by rrlaserfax on Mar 25, 2010 at 11:16am Add comment
what is a trailing cable?
by Anonymous on Apr 19, 2010 at 11:44am Add comment
I wanted to say the same thing the last guy (rrlaserfax) did, so.... I'll copy and paste his text, haha:

"After power on/ immediatly after the HP Logo, the 11:11 error occurs. I read previous comments about entering utilities and unlock carriage. I am unable to do anything thru the panel. The power supply fan & E module fan are not working. The Power swith LED acts irratically. Sometimes on solid, or blinking without a pattern.Does this still point to a bad trailing cable or do I have a bad E-module or bad carriage? I have replaced the power supply and did not change my symptoms.I suspect the E module because no fans funtion.If I have to replace the trailing cable, does that mean I have to disassemble the entire right side of the carriage to unlock the carriage and be able to move it to the left?"
by unknown on Apr 20, 2010 at 8:20am Add comment
A few post up from your and it tells you how to get into service mode to try and perform what your doing and ive seen a few others who tell how to without the service mode method. Really the trail cable is the first thing to replace if moving it to the side doesnt fix. Ive never had to go any further. Emod or powersupply would be last. I cant even think why the powersupply would fix this issue. Anyway read the WHOLE thread and you should find most your answers. I just glanced and found a few of your answers. I would fix one problem at a time. I wouldnt read to much into you power led becuase you cant get it to a ready state.
by nivek on Apr 20, 2010 at 1:36pm Add comment
I had move the carriage to left and start plotter the problem was solved
but after 4 days still the same above error is occure what is the reason
by unknown on Apr 22, 2010 at 11:45pm Add comment
Trail cable fixes it 95 percent of the time.
by nivek on Apr 23, 2010 at 1:36pm Add comment
I disconnected the printer for 15 minutes, so I moved the printer head to the right side. After that, the printer worked well.
by unknown on May 18, 2010 at 7:53am Add comment
As mentioned above, sometimes the printer head is already to the far right which is what happened to me. So, turn the plotter off,then pushed (to the right) the trailer cable (white flat rubber cable found on top of the metal piece the printer head glides on) so that it lays flat on the metal piece. Start the plotter back up and get back to work. This worked for me. Good luck. - Anonymous
To com um problema na plotter designdej500, fiz a manutencao na impressora apos a manutencao que consistia em mudar o Belt ela voltou a funcionar, mas dias depois apareceu o erro 11:11, verifiquei os cabos e estao tdos bem conectados, por vezes a impressora funciona e outras vezs nao. Ja puxei o carriege para a esquerda e ligar a impressora ela funciona so k qd desligo e volto a ligar volta o codigo. pco help...
by vfmaoze on May 19, 2010 at 5:12am Add comment
ANTES DE CAMBIAR LA CINTA TIENEN QUE TESTEAR DE AMBOS ESTREMOS Y ASI SABER SI ESE ES EL VERDADERO PROBLEMA
RECIEN CAMBIARLA
by unknown on Jun 7, 2010 at 10:51am Add comment
replace jetdirect
by unknown on Jul 19, 2010 at 8:24am Add comment
What you all are calling the Trailer Cable is (I think) the Printer Ribbon. Mine seems to have lost it's flexibility (DJ500 42") and is jamming up the carriage on fast returns. Paper jam error follows. Pictures of replacement parts shows them all folded up (about 6' long). No way that will work, because any kinks in the ribbon will cause it to jam right away. If any of you have replaced the ribbon, how did it go? Thanks.
by unknown on Aug 6, 2010 at 4:00pm Add comment
Its a piece of cake. Just compare with the unit in the plotter before replacing.
by dmzcompute on Aug 6, 2010 at 9:00pm Add comment
I have a Designjet 800 PS, 42" model. It came in for a belt change - piece of cake. But when I went to check it out, I got print head errors. Replaced those but still having a problem with what appears to be 11:11. What appears on the screen is a picture of the plotter with an X thru the right hand side of the plotter (where the control panel would be). I have replaced the trailing edge cables and still getting the error condition. Moving the carriage to the far right while switched off and powering it back on does not clear the error. Could this be a service station error I am seeing and not an 11:11?

by Zeb_Carter on Aug 26, 2010 at 7:58am Add comment
Answer to to the 800PS, try taking all ink and printhead consumables out, see if printer gets past the fault you are having, then fit printheads first to see if printer will take them, then fit 1 ink at a time. This will help to find if consumables given fault which I have seen alot over the years on this product. You should get error code if there is falut on printer?

11:11 is an com's error between electronics module and printhead carriage.

LES
WWW.1STCALL4SERVICE.COM
by 1stcall4service on Sep 17, 2010 at 1:56pm Add comment
thanks all friends, you saved my life :) I pushed the printhead to right and restart then it solved.
by unknown on Oct 19, 2010 at 12:13am Add comment
Just wanted to say that we also experienced the error 11:11,this is what we did, Switched the printer off, move the printhead box to the right and then switching back on and the error was fixed.

Thanks for the advice!
by afa on Dec 17, 2010 at 11:58am Add comment
Hi, if moving the carriage to the right is not helping, try to remove cover and make fit the trialling cable, it was working for me. Final solution will be to replace it, but it is working for now.

Fessi SK
by unknown on Feb 13, 2011 at 1:18pm Add comment
i repaired power supply of hp DJ500 but power fAN IS NOT RUNNING any body had idea? i cheched roughly the voltage@ base of transistor whioch supply power to fan is around 1-volt
by rahimkv on Feb 22, 2011 at 3:40am Add comment
I suggest we listen to Les. It is a connectivity issue between Emod and prinhead carriage. All who are just moving printhead to the right- beware. You are masking the connectivity issue and it will return. Verify the connections at both ends, replace cable if problem persists.


11:11 is an com's error between electronics module and printhead carriage.

LES
WWW.1STCALL4SERVICE.COM

by cimap100 on Mar 7, 2011 at 3:59am Add comment
i have a hp design jet 500 all printout have a margin of 1.5 cm that doesn't appear how could i change the margins of the ploter
by unknown on May 19, 2011 at 4:12am Add comment
i have the same problem
suddenly my plotter is not responding,
all the buttons are not responding,
printing jobs fail;
i unplugged the power cable,
then i pressed the the power button, to discharge any power inside the electronic board, the green light above the power button blinks only 1 time,
then i plugged the power cable again, press the power button, the same error code 11:11 appears again,
i unplugged the power cable again,
i opened the blue door up, i saw the carriage unit is not at the right hand side, i slide it to the maximum of the right hand side to be under the cartridge tray exactly, i closed the blue door again, plugged the power cable again, pressed the power button, EVERY THING OK...WORKING AGAIN
by unknown on Jul 12, 2011 at 1:56am Add comment
Hi everyone,
I have a margin problem with this plotter. I need to plot on a 34" by 22" with the title block .5" into the paper but the margins wont allow me to.. I tried everything cant find margin edit. Please HELP!!!
by unknown on Aug 9, 2011 at 5:53am Add comment
definitivamente el metodo que mencionan al principio es efectivo: corres el carro totalmente a la derecha y en seguida prendes tu ploter y solo reinicia. muchas gracias a las personas que compartieron esto la verdad me urgía
by unknown on Aug 25, 2011 at 8:47am Add comment
So no one in 6 years of this thread has either detailed what exactly the trailing cable is or exactly how to disconnect it.

Assume that some of us don't have any clue what a trailing cable is.

Yeah, pushing the cartridge all the way to the right is a short term solution. Unplugging the system for an extended period of time is also a short term solution.

This thread is like, "oh my car won't start" and someone responds, "well it's obviously the starter, just replace it yourself, it's easy" lol

right.
by unknown on Nov 6, 2011 at 12:21pm Add comment
Below is a link to the service manual for the plotter. Look up in the manual for replacing the trailing cable.

http://www.feedroller.com
by dmzcompute on Nov 6, 2011 at 5:43pm Add comment
Below is a link to the service manual for the plotter. Look up in the manual for replacing the trailing cable.

http://www.feedroller.com
by dmzcompute on Nov 6, 2011 at 5:44pm Add comment
I have a problem with a designjet 500 that I'm not finding much help for. It is a network set up. I can print to it with any of the XP machines that are set for it. Today, I tried installing the plotter on 2 windows 7 machines. Neither will print to it. I get an error 61:05 - a communication error. I have tried all of the drivers on hp's website. i have tried the windows native driver. Nothing works. Windows 7 print jobs receive the 61:05 error without fail. Any ideas where to turn next? Thanks.
by dlstoehner on Nov 18, 2011 at 2:59pm Add comment
I have a problem Hp designjet 500 error code 01:12.
Please sameone help me,
by unknown on Dec 14, 2011 at 10:14am Add comment
Ken Perkins - look athe link posted by dmzcompute. The Service Manual has the error code you are looking for.
by dlstoehner on Dec 14, 2011 at 1:50pm Add comment
trailing cable and moved the print head
by unknown on Jan 26, 2012 at 1:06am Add comment
I have a hp Design jet 500, its power light blinking continuously and front panel display cross sign on right hand side
by unknown on Jul 22, 2012 at 6:25am Add comment
Trailing cable has finally given out. Looks like it's got some tears in it and 11:11 won't clear. Ordered a new ribbon, $30.
by unknown on Jul 22, 2012 at 8:47am Add comment
I have a hp Design jet 500, its power light blinking continuously and front panel display cross sign on right hand side
there is not any 11:11 error even printer not initialize display screen shows printer cross mark on right side
by unknown on Jul 22, 2012 at 12:09pm Add comment
push the head carriage to right side even if it is to the right side
that may solve the problem
by unknown on Aug 28, 2012 at 8:10am Add comment
I did find a fix for not being able to print to the DesignJet 500 from Windows 7. I let the driver wizard find the drivers from Windows Updates. That driver worked.
by dlstoehner on Aug 28, 2012 at 8:16am Add comment
Moving the cartridge all the way to the right and powering off and on did the trick!
by unknown on Feb 26, 2013 at 2:34pm Add comment
can anybody post photos of trailing cable junctions to electronic module and the Carriage Assembly for a designjet 500? (which end goes to which junction.)
by milond on Apr 19, 2013 at 8:16am Add comment
Hi to everyone and thanks to you all. After all, but before any costs, I have changed the main Power cable and it has fixed the problem. There is no more "Error code 11:11" on the display and the plotter has continued to print properly. So just by changing the Power cable - I have solved my problem. I am so happy - again. Thanx from Serbia.
by SBB on May 7, 2013 at 1:03am Add comment
Changed the trailing cable and had still the same error... Tried all... After days I came back here and read the advice of anonymous here under the first posts... He was right I connected the trailing cable in the wrong way on electronic module... When the one cable is inserted in the other cable where the edge is.. Then the first one is in front the other one in back... When you take them apart then it seems that they should be connected in other... The wrong way... Would suggest you to take a Foto when you disconnect... If to late try to change the cable so that the front is inserted back and the back front inserted
by ingolfo on Jan 3, 2015 at 4:57am Add comment
Did anybody else get 60 messages from the spammer above, pitching his payday loans on a help site? Report going in to fixyourownprinter.com.
by unknown on Jan 13, 2015 at 5:26pm Add comment