Hp designjet 500 error code 11:11

	Hp designjet 500 error code 11:11 by jimtech (10/10/05 6:51 AM) reply	+ / -
Hi everyone! I have an HP Designjet 500 with the error code 11:11.This happens after a power failure.I reconect the trailing cable as the manual says ,but still the same error code.Any idea??

	Re: Hp designjet 500 error code 11:11 by dmzcompute (10/10/05 6:57 AM) reply	+ / -
Remember you have to connect the trailing cable at two ends. One in the back and one to the printhead. Before you reconnect check the ends on the cable as sometimes the connection points get bent or damaged. If that does not solve your issue I would look at replacing the cable. Expensive.

	Re: Hp designjet 500 error code 11:11 by Anonymous (12/22/05 5:11 PM) reply	+1 + / -
The problem you are having is stating the trailing cable is not inserted correctly, at the emod/powersupply there is a j2 on the trailing cable tht should be in the back and the other end should be to the front of the ps..

	Re: Hp designjet 500 error code 11:11 by Anonymous (2/27/06 7:20 AM) reply	+ / -
I fixed this error by pushing the carriage all the way to the right and turning the printer off then back on.

	Re: Hp designjet 500 error code 11:11 by Stephen (2/27/06 6:36 PM) reply	+ / -
The cables that shipped in some DesignJet 500's were prone to failure, there was a service note for free replacement, but it has expired. The cable is relatively cheap, but I advise marking the old cable before you take it out and using it as a pattern when installing a new cable, the new cables are easy to install improperly.

	Re: Hp designjet 500 error code 11:11 by Anonymous (5/17/06 11:01 AM) reply	+ / -
I got the same error, and as the other user stated, i pushed the carriage all the way to the right and restarted the printer. That fixed the error.

	Re: Hp designjet 500 error code 11:11 by kobus (6/1/06 1:52 AM) reply	+ / -
Just replace your trailing cable, it wil definately work.

	Re: Hp designjet 500 error code 11:11 by terrow90 (6/16/06 3:27 PM) reply	+ / -
got the same error, and as the other user stated, i pushed the carriage all the way to the right and restarted the printer. That fixed the error.

	Re: Hp designjet 500 error code 11:11 by blundysgyz (12/1/06 11:03 AM) reply	+ / -
I am having the same problem. Last time it happened, I was able to move the printheads. This time they are at the far left, but I am not able to move them.

	Re: Hp designjet 500 error code 11:11 by dmzcompute (12/1/06 2:17 PM) reply	+ / -
Make sure the power is off when you try to move the printheads. With the power on they should not be moved.

	Re: Hp designjet 500 error code 11:11 by dubaiexporter (5/7/07 3:03 PM) reply	+ / -
System Error server error 0*80100001 task : interput file : cermotor.c line : 2403 second errore paper loading error right edge of rool too far from loading line

	Re: Hp designjet 500 error code 11:11 by Djamtech (5/12/07 7:52 AM) reply	+ / -
Hi all.I am a printer technician had Error 11:11 on a DJ500.As the manual states i disconnected and re connect the trailing cable but did not solved.So changed the trailing cable.machine working perfectly. Note: Trailing Cable quite EXPENSIVE...

	Re: Hp designjet 500 error code 11:11 by Stephen (5/12/07 6:05 PM) reply	+ / -
I checked the cable prices on PartSurfer, what is interesting is that the longer cable costs less money. I thought the prices were fairly cheap. Did you buy the cables direct from HP or from some other source? C7769-60305 $54.00 Carriage assembly trailing cable kit - Includes installation instructions, trailing cables, two mounting clips, and a ferrite - Cables are 1.4m (4.7ft) long with 30 pin (M) edge connectors - For 24-inch models - From Electronics Module to carriage assembly C7770-60274 $44.00 Carriage assembly trailing cable kit - Includes installation instructions, trailing cables, mounting clips, and a ferrite - Cables have 30-pin (M) edge connectors - 2.0m (6.5ft) long - For 42-inch models - From Electronics Module to carriage assembly I checked the trailing cable price on an older model and it was about twice what either of these goes for. Take a look if you're intetrested: http://www.partsurfer.hp.com

	Re: Hp designjet 800ps error code 11:11 by joseph borg (12/27/07 10:22 AM) reply	+ / -
I did get error message 11:11. Also while printing the printer had stopped printing and got the message to change the yellow printhead inspite of putting a new print head I was still getting the message to change printhead. Any advice please?

	Re: Hp designjet 500 error code 11:11 by dmzcompute (12/27/07 6:46 PM) reply	+ / -
Did you bother to read the posts above. The trailing cable is the link between the carriage assembly and the main control unit. If the trailing cable has issues then you could get printhead issues like you are getting. First reseat the cable and if that does not help replace it.

	Re: Hp designjet 500 error code 11:11 by Ron Long (1/21/08 3:45 PM) reply	+1 + / -
I changed my trailing cable after getting the message and still it doesn't work...Still getting the 11:11 ...So I spent $39 to be able to call HP for 5 days and basically they said I'd just have to start changing out expensive parts until I stumble on the real reason for the problem...What a waste of $$$$$$

	Re: Hp designjet 500 error code 11:11 by Anonymous (1/23/08 1:53 PM) reply	+ / -
you saved my life... i love you all!

	Re: Re: Hp designjet 500 error code 11:11 by Axes (3/11/08 7:44 AM) reply	+ / -
Simple... but effective. This is the solution for the error 11:11. Thanks. --- Esto funcionó para mi. Simple, pero efectivo. Gracias.

	Re: Hp designjet 500 error code 11:11 by Anonymous (4/18/08 1:19 AM) reply	+ / -
i fixed this error also by pushing the carriage all the way to the right and turning the printer off then back on.

	Re: Hp designjet 500 error code 11:11 by Anonymous (11/11/08 1:44 AM) reply	+ / -
Thank You

	Re: Hp designjet 500 error code 11:11 by Anonymous (11/26/08 9:11 AM) reply	+ / -
I can't move my carriage to check any of this and 11:11 just keeps showing on the screen. I can't get into any other function. What do I do?

	Re: Hp designjet 500 error code 11:11 by nivek (11/27/08 7:16 AM) reply	+ / -
Wheres is the carriage is it on one of the sides or in the middle. if its in the middle and cant be moved with the power off then your belt or motor isnt working or broke if its on one of the sides then i would go for the cable replacement.

	Re: Hp designjet 500 error code 11:11 by frprado (12/17/08 10:24 AM) reply	+ / -
So I got this message one the printer here at work. There is rubber belt that looks like it's torn to shreds? Is that cable you guys are referring to in this thread or is it another component?

	Re: Hp designjet 500 error code 11:11 by nivek (12/17/08 11:58 AM) reply	+ / -
What are you looking for the belt or the cable or both. You say the belt is tore up then ask about the cable? Kinda confusing. Stephen gave the part numbers for the cable's above.C7769-60182 24 in belt/C7770-60014 42 in belt

	hp desigjet 500 by zaki (12/20/08 12:02 AM) reply	+ / -
plotter print dubling carrectors.

	Re: Hp designjet 500 error code 11:11 by Excel Electric (1/6/09 8:43 AM) reply	+ / -
We lost power and also had the 11:11 error code appear. We unplugged the printer, pushed the trailing arm all the way over to the right, then turned the machine back on and it started working again. Thanks for all the above tips from the forum!

	Re: Hp designjet 500 error code 11:11 by Crucifer (1/6/09 8:16 PM) reply	+ / -
Just wanted to say that we also experienced the issue of 11:11 but the printhead was actually on the right, and not fixed to the left. Switching the printer off, moving the printhead to the right and then switching back on also fixed this issue. Thanks for the advice!

	Re: Hp designjet 500 error code 11:11 by MRA DESIGN (3/16/09 10:49 PM) reply	+ / -
HEY EVERYONE, HOWS ABOUT THEM PLOTTERS. IF I EVER OPEN A PLOTTER SHOP I WIL CALL IT 'MURPHY'S LAW PLOTTERS' HERES TO TAKIN IT TO THE MAN.

	Re: Hp designjet 500 error code 11:11 by thedestroyer (3/16/09 10:59 PM) reply	+ / -
i have a solution for error code 11:11. you will need 1. a sledge hammer 2. plenty of pent up plotter frustration. Directions. A. using sledge hammer with two hands proceed to go phsyco directing all rage and anger toward plotter. results may vary.

	Re: Hp designjet 500 error code 11:11 by Anonymous (3/30/09 1:46 AM) reply	+ / -
Simple Solution : 1. Switch off. 2. Remove the power Cable 3. Move the Header to left extreme. 4. again move to original place. 5. Switch On. 6. Problem Finish.

	Re: Hp designjet 500 error code 11:11 by rupesh jayswal (4/28/09 7:52 PM) reply	+ / -
i got a problem with my hp designjet 500 ploter.i have a problem after direct power off ploter through main switch.it is "ERROR 11:11".plz. some one help me. Thanks & Regards, Rupesh Jayswal

	Re: Hp designjet 500 error code 11:11 by Anonymous (4/29/09 12:27 PM) reply	+ / -
Read through the several post on this thread and after you tried everything mentioned and it still doesnt work replace the trail cable.

	Hp designjet 500 by Anonymous (5/6/09 2:55 AM) reply	+ / -
severe error : 0x4090001 task : tMech file : mech.c line : 1295 help me plzzzz

	Hp designjet 500 error code 01:12 by Anonymous (5/12/09 5:27 AM) reply	+ / -
I have a problem Hp designjet 500 error code 01:12. Please sameone help me,

	Re: Re: Hp designjet 500 error code 11:11 by Anonymous (5/12/09 3:41 PM) reply	+ / -
I just tried it and the error code went away.

	Re: Hp designjet 500 error code 11:11 by Anonymous (6/22/09 9:00 AM) reply	+ / -
Thankx a loy guy, pushing it all to the right fixed it!

	Re: Hp designjet 500 error code 11:11 by DaveFixit (7/17/09 2:24 PM) reply	+ / -
I have a DesignJet 800 displaying the 11:11 error code, I have dealt with this in the past by moving the carriage and re-seating the trailing cable but this time none those solutions would work and I can't reconnect one of the cable ends, the connectors don't stick to the backer and fold over when I try seat them. So I got a new trailing cable and went to move the carriage to the middle of the machine and discovered I couldn't access the Service Utility menu, the screen would only display the error message. Does anyone know to move the carriage in this situation?

	Re: Hp designjet 500 error code 11:11 by rfeagain (8/24/09 4:35 AM) reply	+ / -
To access the service menu when you have a system error you have to unplug the unit. Press and hold the up arrow and enter button (green) while plugging the unit back in. Continue to hold these buttons until the service menu is shown in the display window.

	Re: Hp designjet 500 error code 11:11 by pupuli79@rediffmail. (9/20/09 9:16 AM) reply	+ / -
i got repeated got the error 11:11 on hp designjet 510 it comes 15 times, made call for engg. they come make it well but it will hapeen regularly give permanent solution. thanking you printonix pupuli79@rediffmail.com ph-9437020087

	Re: Hp designjet 500 error code 11:11 by charli_2na (11/12/09 5:25 AM) reply	+ / -
I tried moving to the right and restaring and it didnt work. I then accessed the service menu (Press and hold the up arrow and enter button (green) while plugging the unit back in) and tested the runner which left it in the middle. I then turned off and tried moving to the right and re-starting again and it now works no probs! Cheers for all the help - good work, great site x

	Re: Hp designjet 500 error code 11:11 by Anonymous (11/17/09 8:37 AM) reply	+ / -
hola a todos

	Re: Hp designjet 500 error code 11:11 by AK88 (11/23/09 7:44 AM) reply	+ / -
I have resolved error code 11:11 on our Designjet 800 by unplugging it from the wall, waiting 20 minutes and plugging it back in.

	Re: Hp designjet 500 error code 11:11 by DaveFixit (11/24/09 12:05 PM) reply	+ / -
I like that access the service menu technique, but here is what happened to me. I couldn’t move the carriage from the locked position to install the new trailing cable and we weren’t willing to incur an expensive service call since this machine was old and had a lot of miles on it. So fiddled with white gears at the bottom on the right side and was able to release the carriage. I installed the cable making sure it was done correctly but I still had the 11:11 error, I rechecked everything but the error was still there. We ended up replacing it with a new HP 510 which works great and doesn’t have some of the glitches the 800 had.

	Re: Re: Hp designjet 500 error code 11:11 by Anonymous (11/30/09 1:24 PM) reply	+ / -
This posting worked, re-set the carriage to origin location to the right, power on and off, works fine...no error code. THX.

	Re: Hp designjet 500 error code 11:11 by Anonymous (12/7/09 10:13 AM) reply	+ / -
simply u have 2 change your trailing cable then u your plotter will be ready to print. i think i can solve your all printer problems.

	Re: Re: Hp designjet 800ps error code 11:11 by Anonymous (12/7/09 10:23 AM) reply	+ / -
change your trailing cable honey

	Re: Hp designjet 500 error code 11:11 by mmamba (2/15/10 3:10 AM) reply	+ / -
the printer head stucked at the right corner , it does not move even an inch.

	Re: Re: Hp designjet 500 error code 11:11 by prasad Madem (3/5/10 10:20 PM) reply	+ / -
Your IDEA Is working i solved this problem tooooo Thanks & regards Prasad M

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