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 | Epson CX5400 only 'prints' blank pages! by trev260764 (6/7/05 12:47 PM) reply | + / - | Hi there. Maybe someone can help? I note that a number of posts have been made regarding my problem – but my problem still exists!! I have just installed new genuine cartridges, and they worked fine in my CX5400 for a couple of pages. Then the cyan stopped working. Now none of the colours print, only blank pages. I noted on the net that a common fault of this printer is that a small tube sometimes becomes detached during cartridge replacement. I have dismantled the printer and checked this and it is OK. I read that another common fault is that the heads become clogged. I ordered a repair ‘kit’ from fix-you-own-printer.com (cleaning fluid & syringe), this I have used and the fluid pours out of the print-head, onto kitchen roll - so obviously no problem here. The ‘ink-monitor’ clearly recognised my new cartridges and showed 100% level when initially installed. Now the level is approx 60% due to all the testing, and I have only 2 pages of print to show. I have attempted dozens of nozzle-checks and head-cleans – enough to use 40% of the ink anyway…No luck with ANY printing, and I’m not sure where the ink has actually gone! Any ideas appreciated??
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| Re: Epson CX5400 only 'prints' blank pages! by Wes  (6/11/05 9:37 AM) reply | +4 + / - | There are two other causes. Check the end of the ink purge tube and the whole tube for clogs. Also the pump can be failing.
I hope this helps,
Wes.
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| Re: Epson CX5400 only 'prints' blank pages! by Greg Daniels (9/24/05 5:05 AM) reply | + / - | I have just spent time replacing the plastic tube and putting the printer back togeather again to find that after printing one page the tube came off again causing me to have to pull it all apart again. Epson have a design problem and should be attending to this problem as a recall and not a repair. Has anyone had a good experience with having the problem resolved by Epson free of charge
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| Re: Epson CX5400 only 'prints' blank pages! by Stephen (9/24/05 6:34 AM) reply | + / - | As plastic ages it loses it's flexibility, so having once popped off the tube just doesn't fit as tight when you reinstall it.
I don't work on Epson often, but generally speaking clipping a little bit off the end of the tube before you reinstall it will make it fit tighter, (assuming it's long enougn.
Also installing a small cable tie around the end of the tube might work.
One tech I know glues the tubes to the fittings.
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| Re: Epson CX5400 only 'prints' blank pages! by miktay (10/17/05 7:13 PM) reply | + / - | You folks are depressing me. I thought I purchased the greatest thing since sliced bread but now I am discovering thatI might have been had like the average fool. My CX5400 is approximately 2 years old and I am experiencing all those things discribed in prior responses. I am sure I'll try some of the repairs but it sounds like replacment is the only option. Next time I'll check the web postings before buying. The man got me. This time I intend to get him. Wish me luck.
MKT
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| Re: Epson CX5400 only 'prints' blank pages! by Phillip (10/18/05 2:17 PM) reply | + / - | Hello you can add my name to the list. I purchased a CX5400 2 years ago after doing pretty good research, but I guess not good enough. I was getting so fed up with the high price of cartridges that I purchased a set of refilled cartridges from a local company here in Seattle. I installed the Black cart. first it seemed to work fine for a few days then one day it printed a page of very faint lines. The following page was blank and has been so ever since. I looked inside the cover and noticed the transparent tube that was full of what looked like coagulated ink. I thought that my problem had something to do with the refilled cart. but after reading this board and others I guess it doesn't really matter.
I have experience working as a computer repair tech so I had little trouble disconnecting the scan unit removing the cover then the print carriage. Sure enough the discharged tubes were so full of dried ink don't think I could clean without damaging the tube. I cleaned it as best as I could put it all back together but still get the blank pages. So now I am ordering the entire ink purge assembly P/N 1417196 from CompassMicro in Oregon (found as a link on support.epson.com). I also had to order the discharge tube P/N 1265055 as well the whole thing costs less than $25. If this works will order another set if this is going to happen every 2 years. I really like the product we as users ask for a lot of functionality for just $150 bucks but just the same I should have stuck with HP. Will let you know how it turns out.
P.S. If you're going to tear one of these things apart put a thick drop cloth on your work area. You'll need it...
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| Re: Epson CX5400 only 'prints' blank pages! by Anonymous (11/5/05 8:27 AM) reply | + / - | At the high profit of $8000.00 per gallon for Ink, you'd think they could afford to make the printers last just a bit longer, but as much ink as you find in the little dump tray, you start to realize they want you to discard the thing before the tray gets full so you don't realize how much money you've flushed down the loo.
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| Thought I'd learned my lesson 10 years ago! by mrblanche (11/20/05 8:23 AM) reply | + / - | I bought this CX5400 about a year and a half ago, and I thought long and hard about it. I had a Epson Stylus Inkjet that died in the middle of printing my taxes about 10 years ago. Took it to the repair shop, and they informed me that the problem is that on on Epson, you only change ink cartridges. On an HP, you change the cartridge AND the print head every time you change the cartridge. I bought an HP 620 then, and it's still working for my brother 10 years later. This CX5400 is dead, unless I can work some magic on it.
No one mentioned where the print carriage should be before you start disassembly.
Mike
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| Re: Epson CX5400 only 'prints' blank pages! by PeterFLA (12/5/05 6:32 PM) reply | + / - | Does anyone know how to reset the chip in cartriges that belongs to this printer? Do I have to do that before, or after refilling cartrige? What is the method?
Thanks
Peter
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 | Re: Epson CX5400 only 'prints' blank pages! by easyrefills.com.au (12/5/05 6:45 PM) reply | + / - | Hi Peter, Best you reset your cartridge before you refill it, its alot easier.To reset the cartridge you will need a universal chip resetter. On the resetter you have 9 points which have to match up with the chip on your cartridge. The resetter will start off red and needs to go green which will mean that the cartridge is ready to go..Hope this helps
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 | Re: Epson CX5400 how to dissassemble by Pes (12/6/05 9:07 AM) reply | +1 + / - | I'd appreciate some help in how to dissassemble the CX5400. I have the screws undone from below and above and want to know if I need to remove the electronic ribbons to remove the scanner section. Next how do I separate the beige upper section from the darker grey lower section? If you can give me some idea of which way the plastic snaps, i.e. towards the front, the rear, straight up, help!
I am handy and have tools. Once this is apart, I don't have any doubt that I will be able to unclog the tube that everyone here seems to be complaining about.
Thanks so much in advance.
pes
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| Re: Epson CX5400 only 'prints' blank pages! by lynmac2004 (12/17/05 11:11 AM) reply | + / - | I bought the CX5400 exactly two years ago (after much research), and I have been quite happy with it - until this week, when it stopped printing, and cleaning the cartridges did not help. When I saw this thread I decided that, not being mechanically inclined, I will just "freecycle" the printer (if anyone would want it). Eventually I will buy a new one - but which kind?! Meanwhile, I will use my Epson 300 Photo printer for the few things I need each week.
Until it, too, gives up...
Merry Christmas!
Lynda
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 | Re: Epson CX5400 only 'prints' blank pages! by Da3dalus (1/20/06 4:09 PM) reply | + / - | Ditto on the dead CX5400. Still never got the rebate from the Apple deal!
I tried the syringe/fluid thing, and got the color cartriges to work, and have now used up 4 completely new cartriges... at about the same cost as a new printer! Still no black. I'm pretty handy, but it sounds like cleaning the purge tube is iffy at best. I'm done!
On the "green" side... Epson does have a recycle program at:
http://www.epson.com
It costs $10, including FedEx, and they give you a $5 coupon. Yes, it's a total ripoff. They should at least match the cost. I would hope that some people would still use this option, at least so they can get an idea of the volume of trashed printers out there (and be good to the Earth)! Geez, I still have the box!
$5 won't compel me to buy another Epson. However, I have had failed printers from HP, Canon, and Brother, too. The only one that never died was my OLD Olivetti dry-ink!
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| Re: Epson CX5400 only 'prints' blank pages! by soupy (edited 9/22/06 7:15 PM) reply | + / - | The CX5400 has a Preferred Loyalty program, in the US at least.
Call Tech Support. After a minimum of troubleshooting, they'll transfer you to a CR rep who'll offer you several options, including a free repair.
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| Re: Epson CX5400 only 'prints' blank pages! by CMBid (2/26/06 12:42 PM) reply | + / - | Guess I'm the lucky one. My Epson CX5400 lasted until my FORTH black, third cyan, third magenta catridge before it died (about 2 years). The problem began when the cyan and magenta needed replaced. I could never get them to work again after replacement. With the color cartridges full I printed black only for a week or two. Stupid me, I believed the Epson troubleshooting info when it said my next step was to try new cartridges. So I bought the black one too. Ugh! I tried everthing suggested to clean and repair with similar results as eveyone else; still printing blank pages. Unfortunatly it waited until I spend $60+ on cartridges to die.
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| Re: Epson CX5400 only 'prints' blank pages! by dgersten (3/14/06 6:17 PM) reply | + / - | Thanks soupy!
I appreciate your post. I was having these same symptoms - 2 year old printer, changed the black cartridge and no longer printed black; bought another black cartridge - still no black. I am stubborn and bought the remaining colors and replaced all but yellow (kind of hard to read just yellow).
I called Epson and told them that I replaced cartridges, did multiple head cleanings, reseated the cartridges, and let the printer sit overnight turned off. The guy said that opening an incident would be a cost because it was out of warranty but the technician wouldn't have me do anything more than I did. He transfered me to customer loyalty and they offered me three options:
1) upgrade to the RX620 for $159 (after $100 rebate)
2) free repair (they send shipping label and return printer after 10-14 business days)
3) $40 certificate for use at the Epson store
I actually asked to be transfered to Customer Relations where I wanted both the $40 certificate and the free repair because I now have an extra black cartridge and they told me that even with a punctured seal the cartridges last at least 6 months (put it in a zip lock bag he suggested). Wasn't totally satisfied, but I went with the free repair because I definitely wasn't letting my $100 investment in ink go down the drain! Hopefully my extra black cartridge will still be good when I need it.
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| Re: Epson CX5400 only 'prints' blank pages! by mkk1 (3/25/06 4:57 PM) reply | + / - | Wow... I just got back from buying and installing new cartridges, because 2 days ago it said my ink was low and all of a sudden this morning it started printing blank pages. I can 't believe I went and bought the cartridges before checking online. I've had this printer 2 years and changed the cartridges 3 or 4 times. this sucks
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| Re: Epson CX5400 only 'prints' blank pages! by angeandbrian (3/29/06 1:12 PM) reply | + / - | So basically 2 years to the day my printer starts printing BLANK pages, which led me to google, where I searched "Epson CX5400," which led to me to all of these posts. Of course I already spend something like $60.oo replacing all the cartridges, only to still have blank pages. I ran out to Target this morning to buy a 26.00 printer (that included a cartridge) just so that I can survive temporarily. I'm calling Epson right now to give them a piece of my mind...how can they sell this piece of junk (I paid good $$$), knowing that this problem happens only 2 years into the life of the printer! I'll let you know what they tell me!
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| Re: Epson CX5400 only 'prints' blank pages! by ldvirdjera (3/31/06 9:19 PM) reply | + / - | I am in the inkjet media business so I have 20 to 30 printers at all times. My Epson's tend to do odd things. My CX5400 was about 14 months old when the exact same thing happened as you all posted. It started with the cyan cartridge and within a day was printing blank pages.
After I gave it away to a friend who just needed a scanner, I got a new "visa debit card". There was a flyer included that said when you purchase something with your vias debit card, it doubles your warrenty. Epson's warrenty is one year. With Visa it is two years. I can't take my printer back from my friend, but I am going to see if I still can get a refund from Visa.
If you used a Visa, see if you can get the double warrenty!
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| Re: Epson CX5400 only 'prints' blank pages! by WendyVendor (4/4/06 9:23 AM) reply | + / - | Thanks so much for the tidbit about the free repair option despite being out of warranty - my CS5400 failed suddenly like the others here - wouldn't print at all until it sucked up three new ink cartridges and then only badly, despite repeated head cleanings. Epson Customer Relations did NOT mention the free repair option to me until I called back.
Here's what I did:
1) Went to Epson.com: Home > Support > Epson Stylus CX5400> Contact Support > E-mail
2) Explained my issue. Received an email back with trouble-shooting steps. This email says if that doesn't work to call Tech Support and tell them that you received an email telling you the $9.95 per incident fee is to be waived.
3) Called tech support. After establing that printer could not be home-fixed, they transferred me to customer relations. At this point TELL THEM that your system failed abruptly, that you understand that others have had the same issue and that a free repair is an option despite being out of warranty.
You may be able to get the free repair even if you skip step 1 - just call 562-276-1311. They mail you a label, you ship the printer to them at their cost, they return it to you.
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| Re: Epson CX5400 only 'prints' blank pages! by MrBlankOne (4/10/06 2:18 PM) reply | + / - | I had the same problem. Luckally I came across this post before I went out and bought a new printer! After determining that the issue was a hardware problem they transfered me to a customer rep. The rep offered to give me access to password protected section of the website with discounted printer offers and give me the phone number to the closest service center. I mentioned that I was under the impression that because this was a common problem with this printer there was a free repair option. After looking something up, he said he could offer me that option. I'm now egerly waiting for my pre-paid shipping label to come in the mail. Moral of the story: you may have to remind them of the free repair option :)
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| Re: Epson CX5400 only 'prints' blank pages! by Anonymous (4/13/06 5:49 PM) reply | + / - | My CX5400 was printing blanks even after cartridge tests and head cleanings did nothing. Here is what I did:
Called 562-376-1311. Rep gave me 3 options: 1. An offer to upgrade to a better printer for $100, 2. a $40 on-line crdit to purchase whatever at epson.com or 3. free repair of my CX5400. I took the last option.
Got the prepaid labels in the mail 6 days later, sent the unit back in the original box on 4/3. Today (4/13), I received via Fed Ex and brand new CX-7800. My sister and her friend had CX5400 units and got new CX-7800 as well within the last two weeks. Is this Epson's new strategy?
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| Re: Epson CX5400 only 'prints' blank pages! by Anonymous (4/14/06 8:49 PM) reply | + / - | Thanks to all for this post. I will send this piece of crap back to Epson... .just so it costs them money.
I liked the individual ink cartridges over my HP, but my 5 year old HP GX85 is STILL WORKING! Next time, I know what I will buy.
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| Re: Epson CX5400 only 'prints' blank pages! by anonymous (4/22/06 3:49 PM) reply | + / - | Aame problem as everyone on this board. the CX5400 started creating some inconvienent blank lines after my fourth ink cartiledge exchange, and just stopped printing after the fifth.
I've read some of the instructions to fix it and I have found what seems to be problem but have no clue on how to properly dismantle. I am really considering whether i will make another purchase from Epson again
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| Re: Epson CX5400 only 'prints' blank pages! by Anne Onamuss (4/29/06 11:01 PM) reply | + / - | So has any brave soul who has received an Epson repaired CX5400 had the nerve to see if the guts are the same as the one giving so much trouble? Or have they modified something?
I guess it's just curiosity since it'd be better to let them do it since they seem willing. Although the repair-turned-upgrade to CX7800 sounds sweet too! I'd be interested to hear what DOES happen when one send in their 5400 for repair. How many get the upgrade; how many get the repair; how many get the mine and how many get the shaft.
Anne Onamuss
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| Re: Epson CX5400 only 'prints' blank pages! by zorbo (4/30/06 3:57 PM) reply | + / - | same CX5400 story here.
although I am quite upset, I am also a bit relieved and satisfied to have found this page with all the other people with the same problem.
unfortunately, I am not from the US and the free repair is not an option to me.
I have completely disassembled the printer to get a closer look at the print head (I did this before reading this page) and cleaned it with distilled water.
maybe you can help me with the following.
after complete disassembly of the print head, do I re-assemble it with water in the nozzles, or with dry nozzles? (I somehwere read that putting the printer in action with dry nozzles will kill them completely?).
if it turns out that I killed the print head in the process of all my cleaning and probing, I considered replacing the print head. Print heads as a replacement item come at roughly 100 USD. I was thinking about buying a cheap defective epson printer on ebay (no wonder they are being sold in the dozens for a dollar each, all showing the same symptoms described on this page) and cannibalize it for the print head (which hopefully will survive my cleaning attempts better). There are many more C82 printers compared to CX5400s. Since they supposedly share the same print head system, I was thinking of buying a C82.
I am not sure if indeed both models have the same print head type. Some replacement item dealers list the print head F146010
for the whole C82 / CX 5200 / CX 5400 family, while sometimes the C82 print head is called F141020 and supposedly unique to the C82.
can anyone shed light on this for me? please ??
thanks !!
zorbo
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| Re: Epson CX5400 only 'prints' blank pages! by Michael H. (4/30/06 5:34 PM) reply | + / - | I know this thread is old. I have the same prob. I finally called Epson. They offered to repair my printer for free and ship both ways. I am going that route. All ya gotta do is call and have your serial number ready.
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| Re: Epson CX5400 only 'prints' blank pages! by S.Lang (5/6/06 11:33 PM) reply | + / - | Let me start off witha warning for those who want to buy this. Don't, it is a piece of junk. That makes me feel better!
Anyway, I had the same problem - after a year or two, the printer stoped printing black immediately after a replacement. I checked the ink purge tube connection and it was fine, I completely flushed out the drain tube, and after re-assembling the printer I did a few head cleanings.
The pages still come out completely lacking black. Anyone have any ideas besides returning the printer? Thanks!
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| Re: Epson CX5400 only 'prints' blank pages! by Anonymous (5/7/06 8:16 AM) reply | + / - | We have a CX6400, too, and I am in the same boat as everyone else on this post. This is our last Epson ever...
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| Epson CX5400 only 'prints' blank pages! by mkrmarks (5/9/06 10:55 PM) reply | + / - | Nothing new, but like everyone else it feels good to get this out. I purchased a CX5400 and it lasted about six months. I was able to exchange it while under warranty. But now the replacement has quit as well after only 18 months. It just suddenly stopped printing ink.
I dissmantled it and discovered that the tube everyone speaks of did in fact come apart, so I carefully superglued it back together. None of the lines were plugged. However, after following the prescribed course of action, it still just spits out blank pages.
This will be the one and only Epson I've ever wasted my money on. Epson would be wise to issue a recall if they expect to stay in business.
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| Re: Epson CX5400 only 'prints' blank pages! by epsonshmepson (5/11/06 1:41 PM) reply | + / - | My CX5400 was fantastic until a few days ago, then stopped printing black completely in the middle of a print run. I've wasted two evenings cleaning and two new cartridges.. nuthin' I just wish I'd gone on the web first and saved my time. Before I throw my under-two-year-old investment in the skip, can anyone tell me if Epson operate their free repair policy in the UK? And what if you are using non original cartridges? I thought the failure was my fault, not heeding the threatening warnings from my printer when non-Epson cartridges were fitted. I'm pleased (wrong word) to see I could have spent even more money on Epson Cartridges for the same result. My last printer was an HP Deskjet 550 colour which just plain wore out after over ten years of uncomplaining service. No prizes for guessing what name will be on the front of my next purchase.
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| Re: Epson CX5400 only 'prints' blank pages! by joegranger (5/15/06 6:22 PM) reply | + / - | Over the years I have been the most loyal Epson printer user the Mac has ever seen.
Up until now, that is.
Both my CX5400 and C82 started printing blank pages recently and no matter what I tried, they will not print.
Then, I got a query in the mail about a class action lawsuit against Epson about these two printers. But, I won't even give Epson the satisfaction of trying to win me back as a customer.
To the dump, to the dump, to the dump dump dump with the Epsons!
HP her I come!
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| Re: Epson CX5400 only 'prints' blank pages! by Saltydog (5/19/06 8:59 PM) reply | + / - | Hey all, glad I was also able to find I wasn't just going nuts alone to find the printing just stops but machine seems to be mechanically functioning beautifully. Epson engineers need to figure out how to make the mechanical action match the inking and... presto/chango... there you have it. A printer that actually... prints. My daughters' CX6400 is ~ 2 years old has been used extensively for art work and done great until last month. 1 color... then another... then only yellow.... then... well you know the rest. Altho I am pretty savvy at repair work , I've got better things to do with my time and will not waste more on this repair.
What do you all prefer for combination Printer/scanner machines? Thanks for sharing your thoughts.
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| Re: Epson CX5400 only 'prints' blank pages! by blkp80 (6/5/06 6:30 PM) reply | + / - | These printers are possessed! Just when I really needed them the most! Time sensative printing...........no time to wait for even a week.
AND do they do this free repair thing in Canada?
I agree that this should be recalled as defective........we should not have to getting our hands covered with this cancer causing ink.
What's this I hear about the class action suit???
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| Re: Epson CX5400 only 'prints' blank pages! by Anonymous (6/10/06 11:54 AM) reply | + / - | there is no free repair in Canada, and you can find info on the class action www.epsonsettlement.com
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| Re: Re: Epson CX5400 only 'prints' blank pages! by Anonymous (6/12/06 10:00 AM) reply | + / - | A follow up to my earlier post: This is of possible interest to UK Epson users.
I emailed Epson technical support outlining in detail all the procedures I had tried (Multiple cleaning, two new cartridges, cleaning with syringe and cleaning fluid etc). I recieved an automated reply to say a support team member would reply shortly.
Sure enough, in a few days I received an email.... telling me to try using the cleaning routine and if that doesn't work, try fitting a new cartridge as it may have run out.
Taking a deep breath I telephoned tech support (number on their website.) Spoke to a nice enough chap but could get nowhere on getting a free repair. He said it was my fault for using non original cartridges! I said I could cite a dozen places on the Net where people had used Epson cartridges and had the same problem and did he want a list? (He didn't) He offered me a refurbished CX5400 for £93 with a 12 month warranty. (I paid £109 including carriage for mine when new!) I was also offered a discount on a photoprinter. Thanks but if I'd wanted a photoprinter I'd have bought a photoprinter, and what makes you think I want a photoprinter from the company that won't repair my printer/scanner?
I eventually phoned a local repair centre for Epson who said the cost of repair would be more that the unit was worth, and offered a DX4800 at £99. Again, why would I do that?
Eventually I had such a backlog of printing to do I went to PC World and bought a Canon all-in-one, as the HP I wanted was not in stock. The Canon software seems a bit clunky (Same could be said of Epsons software) but at least I now have something that prints when I click 'print' !!!
So good luck to anyone trying to get satisfaction in the UK... Epsom Sucks.
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 | Re: Epson CX5400 only 'prints' blank pages! by blkp80 (6/12/06 4:14 PM) reply | + / - | well that is a real drag.........I called Epson Canada and got a $60 store credit - only good for 30 days. They were going to give us nothing because the printer was bought 1 1/2 yr ago. But when we mentioned that there had been a class action suit which had been settled in USA, they coughed up the $60.
Did you know that there was also some sort of suit in Europe that they also lost?
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| Re: Epson CX5400 only 'prints' blank pages! by nathaniel (6/23/06 10:56 PM) reply | + / - | I fix these for a living and have fixed litterally over 100 of them. I see a main problem adressed here but its not the only problem. The nozzels themselves also become clogged as well as the waste tube. Its a two part job.
1.Once you have cleaned out the waste tube. (i personally use a 1/4" suringe full of alcohol and force the clogeed ink out the other side, long as their a paper towl to catch the ink).
2. take a suringe full of DISTILLED WATER and place it over the ink nozzels (can be found when ink cartrige is removed.) and force the distilled water through the other side, if you cannot force it through with a suringe, its either too clogged to be helped or you may want to look at forcing a cleaning solution through it.
The basic issue will be the wate tube, but if you still see blank or jsut a few colors, means certain nozzels are also clogged.
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| Re: Epson CX5400 only 'prints' blank pages! by Raya (edited 6/25/06 3:06 PM) reply | + / - | This is not about the Epson CX5400, but it is about blank pages. I doubt the causes for my blank pages are the same as for your blank pages, but I'll just throw my problem into the mix for the heck of it. The worst I can do is add to the mystery.
I bought an Epson 1280, brand new, 2 years ago. Wanted to dedicate it to black and white printing, so at the same time ordered a couple of sets of Lysonic Quad Black Inks. Only in the last few days did I get around to setting up the 1280 and installing the Lysonic Quad inks. Well, the printer goes through the motions of printing (you can see it is working on whatever you're trying to print) but all I get are blank pages. Now, the ink cartidges were still factory sealed, and no ink cartridges were ever loaded in the printer so there was never any ink in the printer to dry out. It has been sitting quietly undisturbed all this time. I would try the Epson full colour ink set that came with the printer just to see if this was somehow an Original Equipment versus an unreliable third-party supplier issue, (I sincerely doubt it since Lyson is a reputable manufacturer and probably makes a lot of the inks the printer makers use) but I gave the original ink-set to a friend (also in the last few days). He put them in his Epson 1280. They worked fine. I really don't think the problem is with the ink. Can nozzles dry out even though they were never used?
For what it's worth, I also have an Epson Stylus C82 which has indeed dried out from time to time and produced blank pages for a while, but only needed to be used a little to once again print perfectly well.
As I said, the causes of my blank pages don't appear to be related to the causes of your blank pages but then again, who knows?
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| Re: Epson CX5400 only 'prints' blank pages! by Vandelay (7/5/06 5:26 PM) reply | + / - | Mine just died on me tonight. I just changed the black cartridge a few days ago and now get blank pages even after multiple cleaning cycles, wish I would have known about this thread before.
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| Re: Epson CX5400 only 'prints' blank pages! by Anonymous (7/11/06 6:51 PM) reply | + / - | Reading this list of complaints brings some comfort to the seething disgust I have for epson right now. I only used one set of cartridges, the ones that came with it, before it entirely crapped out on me! And now I blew close to $70 in ink on this new set of cartridges I got. At first I thought it was the Staples cartridges I first bought, and kindly enough Staples gave me store credit to buy genuine epson cartridges (as if it mattered). Of course, I was shocked and dumbfounded to know that it wasn't the cartridges - and reading all of these posts makes me incredibly angry that there has not been a recall.
How do these companies get away with it? The printer parts are moving just fine, but only blank pages are shooting out! How could they not issue a recall when this is a known problem? Sounds like it's time for me to call 'Shame on You' on CBS. It is totally unacceptable for a company to make millions selling you ink that they know you will waste during endless head cleaning and nozzle check sessions.
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| Re: Epson CX5400 only 'prints' blank pages! by mad canadian (7/17/06 5:56 PM) reply | + / - | I called Epsons Canada about my defective CX5400 that only prints blank pages and they basically told me that there's nothing they can do for me since I am in Canada, while consumers in the USA have three options including getting free shipping and repair. Their explanation for this was that Epson USA had a lot more resources in order to be able to offer these options to consumers, but I don't buy it. The reason may be that they were sued by US consumers in a class action lawsuit in California, which they wisely settled (www.epsonsettlement.com).
What if dissatisfied consumers in Canada got together and sued Epson so they will start taking responsibility for their defective products and stop ripping off people by selling them ink for printers that don't even work!
Here's an excerpt of the settlement taken from: http://www.epsonsettlement.com
Settlement Update
(June 21, 2006)
The time for the Settlement Fairness Hearing in In Re Epson Ink Cartridge Cases, Judicial Council Coordination Proceeding No. 4347 has been moved to 1 pm on August 15, 2006. The Settlement Notice previously indicated that the hearing time would be 10 am on that same day.
Class Counsel intend to apply to the Court at the Fairness Hearing for an award of attorneys’ fees and costs and expenses in an amount not to exceed $35 million and EAI will not oppose an application by Class Counsel up to this amount. Class Counsel’s papers in support of their application were filed with the Court on June 15, 2006. With the permission of the Court, the date to file the application was continued from June 1, 2006 to June 15, 2006.
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| Re: Epson CX5400 does not print! by amed (7/24/06 5:12 PM) reply | + / - | I too am frustrated with this company. After buying ink cartridges that I can't use I have no good feelings about this manufacturer. I loved the qualitY of print when the printer was working but the headache is not worth the quality. I have learned an expensive lesson and will not buy or support this company for my next purchase it will NOT be an Epson
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| Re: Re: Epson CX5400 only 'prints' blank pages! by Anonymous (7/24/06 5:36 PM) reply | + / - | I bought the CX5400 back in early 2004. I admit that I got it for it's ALL-IN-ONE capability. It was working like a charm. After my first ink replacement in early 2005, thing was still fine. A few weeks later, printing was streaky, lines across the text, etc. I found this to be odd since i had used the thing on a regular basis--at least once every 2 weeks. I was thinking that the second replacement would work out for the better--so I went ahead with it about a week ago. Would you believe it stopped printing black ink?? and the colors were completely inaccurate. So, after dozens and dozens of head cleanings and nozzle checks, nothing but blanks except for very faint, inaccurate colors. text only documents were blank of course. All this after I spent roughly 60 bucks on new cartridges. How is this possible? So like a lot of the people responding to this thread, I called tech support. They offered me the "preferred" customer discounts for a new printer, or the "one-time" FREE repair. Yes, I know about the cleaning solutions and methods, but why is this even necessary?? I'm so glad I'm not the only one with this problem after 2 1/2 years of owning this all-in-one piece of real estate. Oh yeah, and I just came across this "class-action lawsuit"??? Let's face it, there is a pattern here, and we have all been victimized. HP here I come!
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| Re: Epson CX5400 only 'prints' blank pages! by Sparky9292 (edited 7/26/06 11:21 PM) reply | + / - | TO GET EPSON TO FIX YOUR CX5400 PRINTER FOR FREE!
Call 1-562-276-1300 (tech support) and follow obvious prompts.
The tech will tell you that as a favor he's waiving the $9.95 fee to help you (since the cx5400 has a design flaw, duh)
Tell tech support that you took printer in to the store you bought front and they said that the drainage tube is blocked and they aren't allowed to fix it.
Tell tech support that you print at least once a week from the printer and that you also turn it off each night and power it on each morning (this is important otherwise they will lecture you)
Tell tech support that you've completely replaced all four cartridges twice WITH GENUINE EPSON cartridges to try to fix the problem. If you tell them you used 3rd party ones, they will hang up.
Tell tech support that you've ran the self-cleaning cycle DOZENS of times and the prints have never impoved.
DO NOT tell them that the printer went a long time without printing.
They will then tell you that they are doing you a favor and transfer you to customer relations which is 1-562-276-1311.
They first offered me $100 credit to the newest printer. I said no. Then they said that they will pay for shipping and send me labels. It will take about three weeks to get the printer, fix it, and then send it back FREE OF CHARGE.
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| Re: Epson CX5400 only 'prints' blank pages! by Anonymous (7/29/06 7:29 PM) reply | + / - | > They shouldn't have sold me a broken printer.
If it did not work when it was new you should have sent it back. Lack of use causes the problems with printer.
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| Re: Epson CX5400 only 'prints' blank pages! by anonymoose (7/31/06 12:30 PM) reply | + / - | Even bettre than the free repiar is them refunding you the money,here is how i did it!
i told the guy i wanted to speak with a engineer about the printer since it is broken and crapppy and bad and he said i could have to speak with a csutomer service rep.. and then i told the rep that i nedded a printer ASAP!!! and he said he'd send me out a check from the company refunding my money really quickly!!.
if the gie you any options, ignore thm and yell that you need a new pritner asap1!!!!!
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 | Re: Epson CX5400 only 'prints' blank pages! by moe (7/31/06 7:53 PM) reply | + / - | So you really expect anyone to believe that they just sent you a refund check without even seeing the printer or asking to get it back? Yeah, right! You need to quit smoking the whacky weed. It seems to be affecting your typing as well or are you normally dyslexic?
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| Re: Epson CX5400 only 'prints' blank pages! by mri (8/7/06 10:58 PM) reply | + / - | Yet another victim - I got screwed on this too. CX5400 is about 2 years old... was on 3rd or 4th cartridge tonight and spent 30% of my 'new' black ink on trying to clean the nozzles, etc. I have always used the 'genuine' epson inks - this is crap. I don't even want a replacement because I won't spend another dime on anything with the Epson name. I am tempted though to fork out the postage to send this hunk of crap to their doorstep and make them throw it away. Complete and utter bull$hit. NEVER again Epson, N E V E R
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| Re: Epson CX5400 only 'prints' blank pages! by mr shah uk (8/10/06 3:31 AM) reply | + / - | 10:51:04 System Welcome Mr Shah ...
10:51:10 System Andy has joined this session!
10:51:19 Andy Welcome to EPSON e-Talk. My name is Andy. I will be able to assist with Pre and Post Sales enquiries relating to the EPSON product range.
10:51:32 Andy How would you best describe your problem Mr Shah?
10:52:05 You i have an epson cx5400 an all in one printer .it prints blankl pages
10:52:43 You i have changed the ink with original toners and done dozens of print head cleans and nozzle cleans
10:53:04 Andy What make of cartridges are you using please Mr Shah?
10:53:18 You the printer thinks its printing.....EPSON
10:53:40 Andy How many head cleans have you been through please?
10:54:01 You to321, 424, 423 ...
10:54:13 You about 20 head cleans
10:54:30 You and the same with nozzle cleans
10:54:51 Andy OK, it may be that the unit requires repair. Is the unit within warranty please?
10:55:18 You ive had it about 2-3 years .i dont think so
10:55:43 You apparently EPSON has admitted design fault with this model
10:56:12 You can you replace it?
10:56:32 Andy I regret to hear that your product has developed a fault on this occasion. Please be advised that there is no design fault with the EPSON Stylus CX5400. EPSON do endeavour to produce products to the highest standard and reliability, however due to their mechanical nature, faults do regrettably occur.
The warranty on your product is time based for 12 months from the original date of purchase.
If your product is within warranty, you can take your printer to one of our EPSON Express Centres located around the UK.
Products will be checked and tested by the Express Centre and this process should normally last for around 15 minutes. If for any reason the Express Centre is unable to repair your unit, they will swap the product providing proof of purchase is supplied and the product is within warranty. The whole experience is expected to take 30 minutes in total.
For further information on EPSON Express Centres and their locations in your area, please visit us at;
http://www.epson.co.uk/support/express/index.htm
Should the product be older than 30 days, then the unit will be replaced with a Quality Assured unit. A Quality Assured product is a unit that has previously been returned to EPSON and repaired. It will have been fully serviced and met our strict Quality Assured standards. The outer casing should be free from scratches, blemishes and should be aesthetically pleasing. EPSON believe that this provides our customers with an effective and efficient service.
The next option for customers with a unit that is in warranty is a courier upgrade service; a payment of £10 will ensure that you receive a like for like replacement model conveniently delivered by courier. Payment can be made by debit / credit card. Please contact our Customer Service department on 08704 43 77 66, select option 5 or respond to this email detailing your telephone number and I will arrange to contact you. Our agents will be happy to take payment and arrange a date delivery that is most convenient for you.
Alternatively you can choose to upgrade your faulty in warranty product to the following Quality Assured units: C48, R245, R340, DX3850 or DX4850. There would be a charge of £35, £67, £99, £51 or £67 respectively for these replacements and the unit would come with a standard 12 month warranty. The courier would attend an address of your choice, replacing your faulty product with a replacement QA unit. The units come fully bundled with Leads, Inks, Paper Support and Software.
If your unit is out of warranty, you may still take your product to your local Express Centre. Please be advised that for any repairs made, a charge will be incurred. If there are no Express Centres within a reasonable travelling distance, you can contact our National service Care Centre on 01684 853116 who will be able to arrange for the product to be repaired under a chargeable Return to Base service.
Alternatively you could choose the upgrade path detailed above. However this service would be delivery only, customers requiring their faulty unit to be disposed can make an additional payment of £10 and the courier delivering the replacement unit will also remove your faulty product.
There is also a third option for out of warranty customers is a fixed price swap. EPSON can replace your out of warranty product for a Quality Assured unit of the same model. There would be a charge of £83 for this replacement to be made and the unit would come with a standard 12 month warranty. The courier would attend an address of your choice, replacing your faulty product with a replacement QA unit. Again this service would be delivery only unless you choose to pay the additional £10 to arrange for the courier to dispose of your faulty unit. If you choose to have EPSON collect your old printer only the main body of the printer itself would be replaced and so you would be required to retain your driver CD, ink cartridges, paper support tray, power cable and USB or parallel cable. If any of these items are sent back to EPSON, it will not be possible to return them to you.
10:58:43 Andy Thank you for connecting to EPSON's e-Talk service. We have had no response from you. If you still require assistance, please confirm by entering text and pressing your enter key to send your response to us.
10:59:13 You so you cant help if its not under warranty?
10:59:45 You what about the law suit in the usa?
11:00:01 You why were they all compensated
11:00:32 Andy We can not offer you a warranty repair no if you are not within warranty Mr Shah. You can choose to have the unit repaired, replaced or upgraded.
11:01:24 You can i have it replaced if its not under warranty?
11:02:23 Andy You can choose to have a Fixed Price Repair for a charge of £83.
11:02:51 You can i not have a refund, why would i buy another epson i expect this quality?
11:03:00 Andy Please be advised that any ruling in the USA does not effect EPSON UK and there is no such ruling in the EC.
11:03:14 Andy We would expect your product to function without failure for a significant number of years. We produce all of our products to the highest of standards, which allows us to make the products cost effective and reliable. Unfortunately technology is not infallible, despite our efforts to make products 100% reliable. For this reason EPSON offer a 12-month warranty, valid from original date of purchase, the warranty offering extends to any faults reported within this time. I regret that your product has failed you but as this was reported to us after the warranty period had expired, this is no longer subject to the warranty offering.
11:03:23 You i have a load of printing to do and my printer has just given me a hundred blank pages
11:04:05 Andy The unit is faulty Mr Shah, the options available to you have been listed above.
11:04:44 You yes but its not my fault its faulty, its made by you guys
11:04:56 You ive hardly used this printer!
11:05:15 You ive just replaced the toners the second time
11:05:57 Andy That is why we offer a 12 month warranty, if a faulty is reported in this time then under warranty we will repair or replace the unit. Unfortunately the unit has passed the warranty period and we can not offer you a repair or replacement under warranty.
11:07:44 You I think its appauling that a product like this isnt being recalled or replaced, i could forward you to a few links and you can see what an impact epson has had. I dont hink i will ever buy another epson , and ill make sure non of my customers will either
11:09:17 Andy I am sorry if you feel you have not received an appropriate level of service from EPSON. Although it would be nice to be able to help every customer with service beyond that to which they are contracted, this is not a practical proposition.
11:09:34 You i take it you cannot take responsibilty for your product then?
11:11:41 You look, can you not do anything to fix my problem?
11:12:13 Andy There is no manufacturing fault with the unit Mr Shah, unfortunately you are out of warranty. You can of course choose to take up the options available to you that are listed previously.
11:12:45 Andy EPSON now have a number of Express repair centres across the U.K. You can take the printer into one of these centres, they will diagnose the fault and quote on repair.
11:13:06 Andy Or you can accept the Fixed Price Repair or upgrade option.
11:13:36 You like i said i urgently need a printer, there are common faults with this printer, i would only have to keep visiting the repair centre every 2 years it seems
11:14:13 You blocked nozzles and dryed ink ink in the pump tubes?
11:15:42 Andy We would expect your product to function without failure for a significant number of years. We would not expect you to have similar problems Mr Shah.
11:16:29 You how long would you expect it to function
11:17:12 Andy Trouble free for a significant number of years Mr Shah.
11:17:13 You can you check the serial number oif my printer if i gave it to you and see if its under warranty
11:17:28 Andy The unit is supplied with a 12 month warranty. If a unit requires a service we do require proof of purchase and we are unable to trace the date of purchase from the product serial number.
If the proof of purchase is not available we can check the manufacture date of your product from the product number on the printer. If this is still within 12 months then we will be able to warranty the unit. The product number on a thin gray label on the back of the unit and is 19 digits long.
11:18:19 You great!
11:18:42 You your not helping me
11:19:41 You bottom line is i trusted EPSON and they have failed me and hundreds of people miserably
11:20:02 You before i leave, can you look at his site for me
11:20:03 Andy I can not find out if your unit is under warranty from the serial number Mr Shah. I will need the manufacturer number on the back of the unit.
11:20:32 You ok
11:21:00 You c567547457456767
11:21:49 Andy The unit was manufactured in November 2003, we would be unable to warranty this unit for you.
11:22:45 You thanks
11:23:18 Andy Is there anything else I may help with Mr Shah?
11:23:54 You just type in "cx5400 printing blank pages" in google and you will see pages upon pages of unhappy customers
11:24:34 You i reall y cant beleive that this product was ever sold, or even that i was stupid enough to buy from EPSON
11:24:47 Andy I am concerned to learn of the problems that you have experienced with your EPSON product and I am sorry that you have had cause for complaint. It is never our intention to disappoint customers in any way. Is there anything else I can help with Mr Shah?
11:25:11 You a refund would have sufficed
11:25:27 Andy Unfortunately this is not possible.
11:25:51 You but i guess all that copying and pasting has made you tired ...so thank for your help, and no thanks to epson products
11:26:10 You thanks again
11:26:21 Andy EPSON now sell ink cartridges and media at competitive prices, with many consumables including P&P. Would you be interested in purchasing from EPSON today?
11:26:31 Andy Black (1)
T0321 Black Pigment Ink Cartridge C13T032140 £29.14
Colour (3)
T0424 Yellow Ink Cartridge C13T042440 £12.64
T0423 Magenta Ink Cartridge C13T042340 £12.64
T0422 Cyan Ink Cartridge C13T042240 £12.64
11:26:43 You your having a laugh right?
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| Re: Epson CX5400 only 'prints' blank pages! by Anonymous (8/10/06 10:18 AM) reply | + / - | Did you expect ANY company to offer a lifetime warranty on a LOW END printer. People want cheap then when they get it they grope about it not lasting.
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| Re: Epson CX5400 only 'prints' blank pages! by epsonshmepson (8/16/06 1:46 AM) reply | + / - | ROTFL that's priceless Mr Shah UK!!
I'm sure I could not have stayed as polite as you, well done!
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| Re: Epson CX5400 only 'prints' blank pages! by scottsaysepsonsucks (8/19/06 9:26 AM) reply | + / - | Mine did the same thing. I have a c86.
I emailed epson and they said they would be happy to take it back into their recyling program. I called them and they said because my printer is out of warranty (1.5 years old and used less than 500 pages!!) I would be charged $9. to continue!
Here's the skinny: The provided me the Epson Canada Purolator account number: 1-0954659 and address:
Epson Canada
3771 Victoria Park Ave
Toronto ON
M1W 3Z5
My suggestion is to send all the crap printers back to them and let them pay the shipping...sadly it doesn't get you anything. I also wrote a letter to the president - but can't (not surprisingly) find his/her name on the website.
Epson really does SUCK! I'll update if I hear back from them.
The other thing fellow-Canadians can do is email W-5 and CBC underdog consumer advocate groups. We need to join together and make sure that the public knows of the poor quality that Epson delivers.
Good luck everyone.
Scott
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| Re: Epson CX5400 and CX4600 by SKCUSNOSPE (8/20/06 6:55 AM) reply | + / - | After reading the posts I am relieved to know that I am not jinxed - I have (1)CX4600 and (3)CX5400 Epson printers. I see now I am not alone as I am experiencing the documented and common problem on the 3rd-4th cartridge change on my (3) CX5400's, resulting in blank pages after cartridge replacement. The three printers were purchased approx. the same timeframe (within a few months of each other) One used by son at college;one used in my business;one used in a home office. They are all used frequently but not high volume. The CX4600 is used bi-weekly with a laptop. The CX4600 has had one free replacement since it failed at less than 12 months, the replacement is now 7 months old & completely clogged. I had a very important and critical document I needed to print a few days ago. It was 28 pages and I didn't want to run out of ink in the middle of the project, so I changed the ink cartridges before attempting to print. Result: Blank pages. I went thru the hassle of unplugging and trying all 4 Epson printers and I COULD NOT GET ONE EPSON PRINTER OUT OF FOUR TO PRINT...I tried the head cleanings, went through over $120 worth of ink to end up with NOT ONE THAT WOULD PRINT. They all operate, go thru the motions, but just emit blank pages, and use ink the whole time! I tried cleaning, ink purgings, everything the various websites suggest, only to get zip...nothing...na-da. Not a drop of ink on any page. Days & days of my time spent trying to unclog, thinking it must be something I am doing wrong during cartridge replacement. I am aware this is a disposable society and printers made by Epson are no exception: it appears there is an internal counter or chip that terminates the printers operation once you reach the limit of "allowed" pages/characters/hours, whatever criteria it is, then a code appears indicating "you have depleted the useful life of your printer, it requires servicing by Epson"...something to that effect. This occured on the CX4600 (within warranty period) that Epson replaced. I suspect the majority of these units never make it to the "end of their useful life." What are the average users netting...1 yr, 1 1/2, 2 yrs at best? Is the expectation to get 5 yrs from a printer too much? I wonder how many users have pitched them to avoid the cost and hassle. Isn't that what Epson is hoping for with their options program...just buy another one and we'll give you this pathetic discount, Ka-Ching. Got you again!
And since I am Epson raging, my second issue, besides their CRAPPY product, refers to the current ink cartridge class action litigation. I am curious how many consumers entitled to settlement benefits (certain cartridge purchases from 1999-2006) were so disappointed they no longer use epson printers therefore the "automatic" benefit ($45 credit to Epson E-Store)is worthless. If you no longer have an epson printer, why on earth would you want a credit for Epson E-Store? And, unless you read the legal notice completely, you might not notice a different deadline date to claim a cash settlement (how clever) Luckily I read it completely before the cash option expired. How many people didn't? Of course Epson's preferred option is the automatic one, (the $45 credit coupon to Epson Estore) which will sit unused because EPSONS PRODUCTS are so crappy you will never buy another one...
In summary, my sentiments for EPSON can only be described by reading my username backwards: SKCUSNOSPE. They had the nerve to refer me to the EPSON USER LOYALTY PROGRAM, are they absolutely nuts??? Perhaps it is time to contact the law firm that handled the class action for the ink cartridges to explore a recall/class action for faulty design/product on the C-series printers? Anyone know how to initiate this?
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| Re: Epson CX5400 only 'prints' blank pages! by tcl (8/25/06 9:45 AM) reply | + / - | I have a CX5400 that I purchased in Jan. of 2004. I don't use it that much and yesterday tried to use it for a work related task. Like with everyone else...blank pages after adding the expensive Epson ink. I tried the normal maintanence with no luck and called Epson and went through their routine.
After seeing some other sites and this one I decided to fix it myself. I cleaned all of the tubes and they look fabulous! Still nothing. I read all of these forums and called Epson again. I didn't want to buy another printer because of the ink investment so they offered a free repair. I'm fine with that.
The long clear tube that is routed all over the place was pinched and I was sure that was the main problem. After cleaning it I rerouted it but still no ink. Do you think they will give me any crap once they receive it for repair? It's not under warranty so they can throw that in my face. Anyone with this issue?
Thanks!
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| Re: Re: Epson CX5400 and CX4600 by frytz (8/25/06 4:41 PM) reply | + / - | If you no longer have or want to use the useless Epson products, you could use your credit from the settlement to buy paper, or another universally usable item!
Fred
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| Re: Epson CX5400 only 'prints' blank pages! by margaret zimmerman (9/1/06 7:26 AM) reply | + / - | Hi,
I thought it was just me, but my problem is with the CX4600 bought in January 2005, replaced due to many problems in September 2005, and by August 2006 more problems with printing problems and paper feeding problems. I call Epson and they tell me I'm out of warranty, and it doesn't matter that the new printer sent in September 2005 is not one year old, I'm out of warranty from the original purchase January 2005 even though that machine was faulty! They refer me to the loyalty program so I can purchase another Epson. I call a service center and they tell me it will be $69.00 per hour to try to fix it. They got us all. Lots of ads about the quality of the printer...sucked us in, and forgot to mention we will only get 1-2 years from it. That cetainly does not make it an economical printer does it? Every two years you're going to have to buy another! not to mention the expense of the ink and the frustration of the thing. If there's going to be a class action law suit, count me in. Maybe the same law firm that handled the other issue would like to handle this one?
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| Re: Epson CX5400 only 'prints' blank pages! by AirForce (9/3/06 9:54 AM) reply | + / - | Wow, Epson made a lemon. Someone posted what did we expect for a cheep printer. Well I have other that cost about 100 bucks and they lasted more then 18 months.
Then your supposed to do a print head cleaning. What a crock of crap. I don't see Epson going out of their way for a recal or something to give back to the customer who paid $125 for printer. Then $125+ for all the wasted ink and 5 hours ($200) of trouble. So the customer spend well over $450 with a lot of aggrivation. Throw in the times when you needed to print something for business and you get a dissatisfied customer, who may tell 5 of his/her friends about a horrible experience with EPSON.
So if one questions why we are aggrivated, think about the big picture. My HP has worked for 5 years without any issues and I talk highly about the company and their products. The same is not true for Epson.
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| Re: Epson CX5400 only 'prints' blank pages! by The Joke Is On Us (9/5/06 6:37 PM) reply | + / - | I bought the CX5400 (hearin refered as the P O S) in July 2004, and like some of the people above, after a few Epson cartridge changes, I started to get streaks on the paper then (in a matter of a few pages) I got blank pages. I retuned the P O S to EPSON ---out of waranty, for a one time fix--- in the meantime, I bought another EPSON an R220. I didn't know it, but I was a fool. When I got the CX5400 back, and the R220 ran out of ink, I put new $50.00 cartiridges in the original P O S. The P O S still wouldn't print! Called Epson they said, "Because it is a onetime fix we can't do anything about it." I asked if EPSON was aware of the definition of fix. After several minutes of arguing on my long distance dime, I can definately report EPSON does not know the definition of fix. I was offered a coupon for another new P O S from their web site. I remember when I bought the P O S at the MicroCenter store, there were reps from all the major manufacturer's there. I rememebered the HP rep grining when the EPSON rep went through his schpiel. When the EPSON rep finished, I heard the HP rep say, "Theirs may be cheaper and have a few more features, but (in a louder voice) ours will be working in a year." He said this to make sure the EPSON rep. could hear him. I thought, either this HP rep is extremely arrogant or he knows what he is talking about. Unfortunately I thought the former and bought the P O S. Oh well, live and learn. I'm off to buy a HP. disclaimer: I don't work for HP. I don't know anyone who works for HP. I wish I knew the honcho who works for EPSON so I could sucker Punch him the way I got suckered.
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| Re: Epson CX5400 only 'prints' blank pages! by MAD Epson (9/17/06 10:37 PM) reply | + / - | When I got my Epson CX5400 I was amazed at the crisp images and scans. I got me the Mercedes Benz of printers, so I thought. Then it began printing blanks.
Took it apart and found the tube disconnected and lodged with dried up ink. WHAT A LOUSY DESIGN!!!!! A tube thats under air pressure and attached to a moving part and NOT clamped?!?!? Well ok, only on one end of it.
If ink is to a printer and gasoline is to a car then with this crappy design, there would be alot of people burned to death inside of their own cars!!!
I'm not bothering to reassemble this piece of junk, it's going into the garbage right away.
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| Re: Re: Epson CX5400 only 'prints' blank pages! by davecx5400 (9/20/06 6:08 AM) reply | + / - | Can you tell me if the new CX-7800 is working better than the CX-5400 unit, that you returned to Epson? Was it much of a hassle to get them to give you a free repair?
I have a CX5400 that has the same problem and I am thinking about calling Epson
Dave
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| Re: Epson CX5400 only 'prints' blank pages! by royally peeved (10/13/06 4:15 PM) reply | + / - | I also had thought I had purchased a remarkable printer. Well, was I wrong. It worked great until I had to replace the colored ink cartridges that came with the printer, then nothing. I took the printer to a repair shop and was told when they had phoned to get a price on new printer heads they would cost over $200 cdn. What a joke. This is my second and last epson, I had the same problem with the first one.
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| Re: Epson CX5400 only 'prints' blank pages! by Jon1 (10/15/06 5:27 AM) reply | + / - | A friend asked me to look at his CX5400 which is printing blank pages and rather than installing the software I just used the Copier function.
Copying a piece of a black colored paper(set on an angle in B&W) it printed a random series of lines that repeated every 1 inch.
Trying the same test in Color Mode a similar set of lines repeated every 3/8 inch.
He said the problem started when he installed a new cartridge. I'm wondering if the electronics has somehow failed(due to a new cartridge??) and is the real problem rather then jammed print heads or bad cartridges.
Has anyone else had this experience??
Thanks
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| Re: Epson CX5400 only 'prints' blank pages! by Jon1 (10/15/06 5:29 AM) reply | + / - | A friend asked me to look at his CX5400 which is printing blank pages and rather than installing the software I just used the Copier function.
Copying a piece of a black colored paper(set on an angle in B&W) it printed a random series of lines that repeated every 1 inch.
Trying the same test in Color Mode a similar set of lines repeated every 3/8 inch.
He said the problem started when he installed a new cartridge. I'm wondering if the electronics has somehow failed(due to a new cartridge??) and is the real problem rather then jammed print heads or bad cartridges.
Has anyone else had this experience??
Thanks
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| Re: Epson CX5400 only 'prints' blank pages! by egaus33870 (10/17/06 9:45 PM) reply | + / - | I also have the same problem with the CX5400. I had been using the inks from ebay (non-Epson). Only have been changed a few times and had no problems before. However, the ink ran out and I put a new black cartridge in and all of a sudden it doesn't work anymore. And the colors don't work now either. Tried taking the printer apart but it was a waste of time. Does the reset tool work or is there some other problem here. I think Epson sabatoged the printer so it won't work if you use other non-Epson cartridges. If it was a problem with a print-head, you would think that it would gradually get clogged, but this happened as soon as I changed cartridges.
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| Re: Re: Epson CX5400 only 'prints' blank pages! by theboss (10/27/06 2:49 PM) reply | + / - | Yes, I did this -- called the Customer Service dept. and was sent materials to ship it back for servicing (out of warranty) with the warranty extended for 90 days after the servicing. Please note the correct phone# is (562)276-1311. So they are still doing this program, at least if you push for it. And they pay the shipping both ways!
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| Re: Epson CX5400 only 'prints' blank pages! by thekeel (11/2/06 8:22 PM) reply | + / - | OK, count me in as another CXS 5400 owner who had sudden blank pages about a month after the warranty expired. It happened right after my first cartridge change. At first I thought it was a faulty cartridge (even though I was using nothing but genuine Epson cartriges), so I went out and bought another Epson cartridge and of course that didn't work either. I did have a good experience with customer service via email -- didn't have to argue and was quickly offered the free repair, free shipping option, which I did. The printer's been good since then, knock on wood. By the way, I simply re-used the cartridge I took out before shipping the unit to Epson, even though Epson ABSOLUTELY FORBIDS you to do that!!!! and it worked fine. I've had about 2 more cartridge changes since then.
I'm a little afraid of the repair-it-yourself option if it ever happens again, since I'm not really a techie. I've been doing a little immunizing voodoo on the printer since then (don't laugh, it's worked before). Do you think a complete non-techie could do the little unclogging-the-tube thing safely? I don't really feel safe disassembling the unit.
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| Re: Re: Re: Epson CX5400 only 'prints' blank pages! by Anonymous (11/10/06 3:07 PM) reply | + / - | I also have a cherry 2 year old cx5400 that now prints blanks with new Epson cartridges. I called their 562-276-1311 number & was referred to 562-276-4382. After an agonizing time trying to understand a tech with a foreign accent, I finally figured out that they will send some return info, via mail. What I could not understand was: what parts do I send & what do I leave behind? The ink cartridges etc ?? I believe they said that shipping info would be mailed. That's probably several weeks away. I wanted to get it ready beforehand. I also do not have the original box. So can anyone shed some light as what needs to be done prior to shipping? Thanks for any info .....
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| Re: Re: Epson CX5400 only 'prints' blank pages! by sylvia (11/11/06 6:12 PM) reply | + / - | I also suspect an electronic glitch, at least for the blank page problem when it sounds like it's printing but doesn't. I had a problem where one color didn't print which I thought was a clog. Using cleaning fluid didn't help. but black and other colors printed fine -- until I forgot to unplug it before taking out the cartridges. when I put them back nothing would induce this baby to print a single line of anything. I'm also getting an error message when I try to do a nozzle check. I'm going to try for the free repair option. If anyone is interested, I'll let you'll know if that works.
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| Re: Epson CX5400 only 'prints' blank pages! by gudrun Onkels (11/25/06 3:03 PM) reply | + / - | Add me to the list. My printer just started having problems as described in the posts above. If I set the options to print high quality rather than speed, I still can get a text printed, but the color of the fresh cartridges are barely coming through, and I if print in the Economy setting, the black text is interrupted irregularly with wihte streaks. I guess after seeing all the postst my printer is on it's way out after about 3 years. I did not use it that regularly, so I guess after a certain amount of printed pages it looses it's function. It seems like I should prepare myself to buy another printer, and not waste any more time and cardridges in trying to fix the problem on this one. I never used other cartridges that Epsom's.
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| Re: Epson CX5400 only 'prints' blank pages! by Anonymous (11/28/06 12:13 PM) reply | + / - | My first CX5400 died after about 18 months. Epson Tech Support was very accomodating. I didn't remember when I bought it (it was bought through amazon.com) so I lied and said it was within 12 months.
They offered to replace it by sending me a new CX5400 first and I returned my old one with the RMA paperwork and the new one's box. I was impressed with their customer service.
However, it's now about 2 years later and the same thing happened again with the new unit.
I'm tired of having this break every 1.5 - 2 years. I've wasted money on ink and wasted my time as well. I will never buy Epson again. I just went out and bought an HP PhotoSmart C5180 from CompUSA for $179.
I will also try exchanging my unopened Epson ink cartridges at the store for HP ones.
Wish me luck with my new printer. The CX5400 is going in the trash.
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| Re: Epson CX5400 only 'prints' blank pages! by rccoffee (11/28/06 3:17 PM) reply | + / - | I purchased this Epson for my Windows computer about 2 years ago and it has worked really well. So well, in fact, that I bought a CX6600 for my new Mac.
I was low on black so I replaced the cartridge. Now, black wouldn't print so I cleaned nozzles/heads and then I was low on cyan and magenta so I replaced them. I didn't replace yellow. I have cleaned nozzles/heads and now NOTHING prints.
I need an all-in-one and checked here to see if only I had a problem like this with Seiko-Epson.
I'm not. Now, I'm looking for a replacement.
Thank you.
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| Re: Epson CX5400 only 'prints' blank pages! by popalot (11/29/06 5:51 PM) reply | + / - | Some of you guys have really had a rough go of it. The scanner on my CX5400 is giving me some intermittent trouble but I'm trawling throught the User Guide and checking the forums. Felt I had to say something here though as the fact of the matter is that problems will occur with some products for all manufacturer's at some point or another. It's a shame but it's life. Go search for 'JVC camera fault', 'canon printer fault' - stick any brand name in there and 'problem', 'bad', 'fault' and you'll get something. Yes ok, you may find that a particular model may present a particular fault more often, yet you will also find that you guys with problems only ever post anything on the web with true passion when there is a problem or one is unhappy. There's a load of other printer's on these forums with issues (and their suffering owners of course).
Being a long-time user of Epson printers and would you guess it, an Epson enthusiast, though I only have several and they're still going, I am happy to say that I have not experienced the problems that you have described. Sure, you need to do some head cleaning now and then but this is to be expected.
What many of you guys fail to acknowledge is that the problem may have been contributed to by you, unintentionally. Also, there's all this talk of the various ink system tubes needing to be unblocked and pulled out and about and ruining your carpet (get a sheet/cloth!) but not EVERY problem is the same right? Some is blocked print head (you've not used the printer much or used horrible ink), others is a problem with the ink tubes being blocked (again these could be for the same reasons) and some of you may genuinely have problem that the unit has developed in a failing print head.
The print head uses an electrical charge (Epson have a load of info on their various websites about the techno bits) so if that fails the ink simply isn't going to be fired out. You have not mentioned once is that you may have left the printer without use for weeks, may be months and SOME of you have used non Epson ink which does not contain the anti-coagulant which is designed to try and prevent the clogging/drying of ink that will occur when the printer is not used for a while thus the print head is blocked - the print head which contains hundreds of tiny holes through which the ink is fired - they can't accept the width of a human hair (how's that for perspective). Some of you may have refilled the cartridges and reset the chips - stupid STUPID STUPID idea - you're then feeding all the rubbish that the cartridge ensured was not fed into the print head right on in there and you wonder why you have a problem? Simililarly, basic things like not popping your printer next to a radiator will help as that's just going to cause further problems. Don't leave it turned on, the print head is exposed to air and dry out. Sure, there's gonna be some of you who have followed all the recommendations and used the genuine ink but still have the problem. Then in this case it may be a genuine hardware problem. If it was a product recall situation, legally, it would have to be done.
You may be p**d off with Epson if you've had any of the problems described esp if you've done everything right so you aren't going to want to buy Epson again. OK, fair enough, but why not call them and see if they can offer you anything? It's always worth a try, a little bit of humor helps - helped me with my cell phone deal, computer, tv...
And don't go dismantling your printer and not expecting it to leak - there's a permanent print head and more importantly the residual ink in the system and waste ink pads in there which are holding the excess ink that's built up from printing, head cleans and initialistions.
Furthermore, why would you expect a company to service a product for free out of the warranty period? The warranty exists as a stated limited period of time. If you really think the printer is not fit for purpose (i.e. genuine hardware problem) and it's out of warranty just give your retailer an earful if you're in the UK - you have rights under the sale of goods act. Savvy guys out there need not note; this does not cover manufacturer's, as it only applies to the retailer. You lot will hate me but anyone who says that there is no truth in what I have stated is naive or in denial.
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| Re: Epson CX5400 only 'prints' blank pages! by Anonymous (12/11/06 2:14 PM) reply | + / - | I have a CX6400 and this recently happened to me as well with blank pages. Just like most of you, my printer will be 2 years old in February 2007. I have just replaced new ink thinking the ink may have dried up, and still blank pages. I use my printer regularly but this time of year I use it the most because I make homemade calendars, etc. for the grandparents. It's very disappointing. Do you all suggest taking it in to be fixed, junking it, or trying to fix it myself with the kit or trying to connect the wire/tube? What have most of you all done and does trying to repair it yourself actually work or is it worth my time? Thanks for any input.
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| Re: Re: Epson CX5400 only 'prints' blank pages! by janmcl (12/11/06 5:01 PM) reply | + / - | BRAVO FOR YOU.
I don't have a Epson CX5400 but I do have a Epson CX5200 and a Epson Photo 870. I totally agree with you about Epson products.I have been very pleased with them.At this time I am having a problem with my CX5200, but from research I have come to belief that it was caused by a power serge that got my MB on my computer at the same time.I have checked into replacing the main board but a new one cost about $180.00 and I'm not sure that I want to invest that much on this printer.I would like to know if anyone has the Epson RX700 and any pro's or con's on it?
Again I just wanted to Thank You for what you wrote in your post about Epson.
Have all the people that have posted negitive things about Epson never had problems with other products(no just printers) that are available to the comsumer in this day and age? Most everything today has some sort of circuit board or whatever that can and does fail.And the 1 yr. Warrenty that Epson has is not any different form other manufactures warrenties.I have had several other products that have failed right after the warrenty exspired. Go Figure.
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| Re: Epson CX5400 only 'prints' blank pages! by bfw (12/19/06 10:59 AM) reply | + / - | Sorry there has been so many problems with EPSON printers. I have had the opposite experience. . . I have had a CX5400 for over 3 years with no problems whatasoever. I do use only EPSON catridges and it prints, on average, a couple hundred pages a week. I do keep it on 24-7 so it doesn't go through the heating/cooling cycle of power off and on and it is plugged into a surge protector (which had been hit with power problems and replaced several times) I also keep the area around it clean since dust seems to require head cleaning more frequently. I have had other brands of printers but prefer the EPSON for it's quality over most others. It does sound like it require more upkeep though. Best of luck.
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| Re: Re: Epson CX5400 only 'prints' blank pages! by WaveGuide (12/20/06 11:44 AM) reply | + / - | Hi bfw,
Printing 200 pages a week with Epson carts must cost you a packet, but I'm more interested in your comment about powering your printer 24/7. That is the stance I've adopted, printing barely a quarter of your turnover, but using compatible dye based inks. I'll never put Durabrites in my Epsons ever again. I believe they are only effective if used for 24/7 printing and if you are prepared foot the bill. I believe the improved longevity of the printer isn't related to heating/cooling, but the simple fact that the head isn't subjected to the mechanical stress of the purging cycles and the inks are not pigmented/resin bonded. The head gets purged unnecessarily every time a reboot occurs and wastes prodigious amounts of ink. Many people on this forum don't use their Epsons often enough and yet get through Durabrites like they're going out of fashion. They still get intractable blockages when Durabrite dries out in the head or the purge tubes. Occasional users should never buy an Epson running on pigmented inks. I suspect Epson's introduction of Claria ink printers is to mitigate against all these issues.
JaX
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