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 | Epson CX5400 cyan line looks strange by Nz0 (4/19/05 1:59 PM) reply | + / - | Hello,
I ran the head cleaning utility many times and changed the cyan cartridge, although it was half-full, but the nozzle check still look like this :
http://uk.geocities.com/mysterion_dayeur/printer2.jpg
Should I use an head cleaning solution ?
Is the problem elsewhere ?
Thanks for your help,
Nz0
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| Re: Epson CX5400 cyan line looks strange by Denny Conway (4/20/05 1:38 PM) reply | + / - | NzO: I'm sorry, but I cannot get that site to open. So of course I cannot see the sample of your nozzle test pattern. It's of course possible that you may even have an actual hardware/parts problem, such as a failing print head assembly. However, normally the most common problem is clogging of the printhead nozzles, especially if you were actually using non-epson ink cartridges. At this point, all I can recommend, is that you might want to try using the "Epson Stylus Head Cleaning Solution", available through fixyourownprinter.com, at http://www.fixyourownprinter.com/kits/epson . However, that solution will only help, if there is an actual clogged print head assembly. When it opens, click-on "Epson Stylus Head Cleaning Solution" thats listed for your particular printer. The epson solution sells for around $10.00 plus shipping. It includes a syringe and some epson print head cleaning solution, which is designed to dissolve most clogs, especially if you were using epson inks. This is the same chemical used by epson in their service department. You can try it if you want to and see if you can get the print head nozzles to open up again. That solution was basically designed by Epson Company for use on their older models of ink jet printers, but people have been using it on the newer models, with success reported. IF YOU DECIDE TO, TRY THE "EPSON STYLUS HEAD CLEANING SOLUTION", JUST REMEMBER: The nozzles inside the print head assembly can be easily damaged by using to much force on the plunger of the syringe. Damage can even occur when you are using the epson stylus head cleaning solution method, if you actually try to force the fluid thru the nozzle. To much force/pressure can damage the little tubes inside the nozzle assembly and then it will never work again. One individual print ead nozzle is so tiny, that it will not accept a human hair. You can see why they can get clogged so easily, or even why the nozzles can be so easily damaged. The correct method is to use the syringe to add the fluid into the nozzle and then leave the fluids set inside the nozzle for a day or two, to try and dissolve a possible bad clog. If you remove the Top Cover Assembly, then you can leave the print head assembly parked in its normal home position, at the far right side. Then any ink & fluids that are purged during the cleaning, will normally travel thru the cleaning station hoses, to the waste ink pads. If you have the "Print Cartridge Holder Assembly", positioned away from the home position, then you will need to slide strips of paper towels or coffee filters under that assembly, to soak up any expelled ink and fluids, or it can get all over. Sometimes you might have to use the fluids several times to be able to dissolve the clog in the print head nozzles. Sometimes the clog will never dissolve, or it actually damages the nozzles. The longer the clog has been in, the worse it is to remove. Again, if the cleaning fluids don't help, then its generally time to invest in a new printer. In some more expensive printers, you may want to get an estimate to replace the print head assembly, but as a general rule, its not really economical to do in the smaller epson ink jet style printers. You can generally buy a new small printer cheaper than you can have your old one repaired for. EXAMPLE: The print head assembly in the "C80" Printer sells for around $120 to $130. There is a REVIEW of the "Print Head Cleaning Solution", as well as general "Print Head Cleaning Instructions", that is available to view at http://www.inkjetprinterhelp.us/EKR.html ...Good Luck! Denny Conway
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| Re: Epson CX5400 cyan line looks strange by Nz0 (4/21/05 12:01 PM) reply | + / - | Denis,
Now you should be able to see the jpeg, I forgot to resize the scan to a web viewable size.
My printer is still under warranty. I bought it less than one year ago. I used 4 black ink cartridges and 1.5 of each color ink cartridges. I didn't kick my printer too ?!?!
Have a nice evening,
Nz0
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| Re: Epson CX5400 cyan line looks strange by newuser (4/21/05 12:10 PM) reply | + / - | Are you using compatible cartridges?
This nozzles behaviour usually occurs when sponge in the cartridge is unable to retain ink and causes a slight "vibration" in the output.
Anyway it shouldn't happen with cx6400 since original cartridges are spongeless...
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| Re: Epson CX5400 cyan line looks strange by Denny Conway (4/21/05 1:00 PM) reply | + / - | NzO: If your printer is actually still under its origional factory warranty, then I would not spend time & money trying to fix it. Whwn a printer is under warranty, there's no charge to talk to the "Epson Technical Support Department". That way you are talking directly with a technician, that is actually trained by Epson Company on your particular printer. To see available phone numbers for technical support and replacement parts ordering, go on-line to Epson @ " http://www.epson.com ", or call the Epson Automated Support Locator @ 1-800-442-2110 [press 1, then 1 & following prompts]. If your printer is out of warranty, you will need a credit card, before the technicians can help you, because there is a charge for technical support over the phone...If they are unable to actually help you over the phone and your printer is under warranty, then you can call the "Epson Connection", at 1-562-276-1300 and file a Warranty Claim. Epson normally offers a WHOLE UNIT EXCHANGE on most ink jet style printers that fail under warranty, but you may need to provide "Proof Of Purchase" [origional sales receipt or invoice] to complete that warranty claim. You also need to know that a Whole Unit Exchange is where Epson will send you a replacement printer, in exchange for your defective warranty printer. That replacement printer is usually not an actual new printer. It may be another printer that also failed under warranty and was also returned to Epson Company. Returned warranty printers, then go thru the Epson Repair Facility, where they are repaired. Then they may be used as a replacement printer, for any other printers of the same model that may also fail under warranty...Good Luck! Denny Conway...P.S. If you are actually using Non-Epson Ink cartridges in your printer, I would suggest that you do not mention that to Epson Company.
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| Re: Epson CX5400 cyan line looks strange by Nz0 (4/27/05 11:01 AM) reply | + / - | Hello,
I took contact with Epson Support ...
They send me an email about doing a so called powercleaning.
First I had to repeat 5 times the nozzle test/head cleaning procedure.
Then I had to print 6 lines of "W" in four colors and to altern with the head cleaning procedure.
It just wated my ink ...
After that I have been forwarded to the Technical Support.
Now I have to send the printer back.
Should I remove the non-epson compatible cartridges before ?
I have no epson cartridges anymore.
Thanks to all for your help so far.
Nz0
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| Re: Epson CX5400 cyan line looks strange by Denny Conway (4/27/05 12:20 PM) reply | + / - | NzO: If you leave those wrong ink cartridges in your printer and epson determines that using that non-epson ink was the cause of your printing problems, its possible that they would not cover it under warranty. Any non-epson ink or ink cartridges, are actually the wrong ink and will usually cause problems sooner or later in an epson printer. Especially if used in the newer models made with-in the last few years. If it was me, I would call the "Epson Connection", at 1-562-1300 and actually file a warranty claim directly with that department. Normally, they will send you a Whole Unit Exchange, as a replacement printer and that printer will have new epson ink cartridges to install in that replacement printer. They will also include a return shipping label, to send your failed warranty printer back to epson, in the box that the replacement printer came shipped to you in. If you read the return instructions, it may say to actually remove your old ink cartridges from your printer before returning it to epson company. If so, then you simply remove those non-epson ink cartridges and ship the printer back to epson. Of course, if those instructions say to leave the old ink cartridges installed, then if it was me, I would simply install the new ink cartridges [that came with the replacement printer] into the failed warranty printer, just to cover myself. ON THE OTHER HAND: Some people say it does not make any difference if you leave those non-epson ink cartridges installed, because epson probably won't follow thru with a non covered warranty claim anyway. It's your choice what to actually do. If it was me, my luck is not that good, so I would not risk leaving those non-epson ink cartridges installed into a printer I was returning for a warranty claim...Denny Conway
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| Re: Epson CX5400 cyan line looks strange by Nz0 (5/15/05 2:18 PM) reply | + / - | Hello,
I sended it without any cartridges and they returned me the printer with 4 new cartridges in it. They changed the printhead, the assembly and the ink tube. It was still under warranty I only have to pay the postal fee. I live in Switzerland and epson don't have the same support policy as in the US.
Nevermind ...
Thanks to all yor your help,
Nz0
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| Re: Epson CX5400 cyan line looks strange by Denny Conway (5/16/05 5:37 PM) reply | + / - | NzO: You're welcome!...Denny Conway
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