tadams5

asked Mar 17, 2005 at 6:20am
Hp HP PSC - Printer / Scanner / Copier 2175

hp psc 2175 all-in-one paper mismatch

When replacing an ink cartridge, my hp psc 2175 all-in-one printer displays the following:
"Press enter to align cartridges"
"Printing align cartridges page"
(releases a blank page)
"Paper mismatch ... try changing the paper type/size or paper in tray and then press enter".
As you advised a previous post, I cleaned the contacts on the printer and the print cartridges to no avail.
In the past I have been able to bypass the whole alignment process but encounter this same situation when it's time for a new cartridge.
Any advice would be greatly appreciated!!
HP has so many similar models it's hard to keep track of specifics on how each one aligns cartridges. They have two methods: an alignment page is printed that is placed in the scanner to complete the alignment, or a page is printed that is scanned during printing by device on the side of carriage. The symptom you mention is typical of the error generated on other models by a defective sensor on the second style described above. The potential defective device is called the spot sensor.
by Bert on Mar 17, 2005 at 10:30am Add comment
Thanks Bert.
I'll persue fixing the spot sensor, if possible.
I appreciate your help. - tadams5
My HP PSC 2175 seemed to be functioning fine until I changed the black number 56 ink cartridge. Then the same problem as tadams5 occurred with the "paper mismatch" error.

I tried cleaning contacts on the printer and cartidges as well as changing cartidges again. Then there were lost hours with online tech support with polite, but seemingly clueless, HP tech support that involved downloading a driver support file dj920xx.exe, disconnecting and reconnecting the power cord 5 times in a row, "usb port initialization", running a printer calibration utility, and simultaneously pressing multiple buttons on the printer. Tech support agents gave no indication that they had any idea what was causing the problem; stepping through some prepared script seemed to be all they could do. Somehow the printer was eventually working, but I have no idea what worked, or whether the alignment was simply bypassed.

The next time I replaced the ink cartidge, the same problem occurred!! Arrggghh! Again, the printer and copier functions seemed to be fine until I simply change the ink cartidge and an attempt at alignment is made.

If anybody has ideas about what is causing this problem, PLEASE let us know! Thanks!

by unknown on Aug 24, 2005 at 6:14am Add comment

Bert-
Were you able to change the spot sensor?
Did this fix the problem?
If so, where did you buy the sensor?
Did you find instructions about how to change it?
-Thanks.
by unknown on Aug 24, 2005 at 6:17am Add comment
hi
by Anonymous on Oct 24, 2005 at 8:01am Add comment
I own a Hp psc 2175 and it has been fine for one and a half years.
However for the past few months when i send something to print it will cycle through several blank pages (not trying to print on them) before starting to print the required document as requested.
In some instances it will churn through lots of blank pages and not print the document I sent.
Has anyone experienced this or know how to resolve it?
Thanks,
Mike
by Anonymous on Oct 24, 2005 at 8:04am Add comment
ya dont be gay
by Anonymous on Mar 28, 2006 at 10:14pm Add comment
Get a life, kid. - Anonymous
USER:

I have HP PSC 2175 and the LCD Screen Display the Following Message After I replace the Color Cartridge #57,:" Press enter to align Cartriges" I did so but the same message come over and over, I press enter several time, a page print with a black bar and 3 check mark. I can print from the computer but I cannot use the copy function anymore pressing the black or color button on the printer. I unplug the printer several hours, same problem, I reset the factory default from the setup menu on the printer, same problrem

Tech:
I understand your concern


Tech:
To by pass the alignment every time it's prints


Tech:
Let's try these steps



Tech:
Once power O FF and ON the printer.


Tech:
To bypass the alignment please perform the following step: Press and hold the Setup, and then press Options (or Copy Options).


User:
I did so and a message: Copy / 100\% what's next


Tech:
Press Start Color copy on All-in-One


User:
I did so and now the message 1 copy/100\% is on the LCd screen


Tech:
Try a copy from All-in-One front panel

Tech:
Place a text document on the scanner glass and press Start Copy Color on the front panel of the printer.


User:
Thank you very much, it is working like a charm now


by Anonymous on Nov 3, 2006 at 10:58am Add comment
Spent three hours trying to get the allignment message to go from the screen . Thank you so much works excellent now. - Anonymous
Oh thank you so much I almost went and bought a new printer just to get the message "paper too narrow" to go away. Thanks so much, I have spent about 12 hours trying to figure out what happened and finally talked to tech support...nice person...but unfortunately did not help. I'm glad you posted your message. A thousand thank you's to you. - Anonymous
THANK YOU!!! This printer hasn't worked for months and now it does!!!

- Anonymous
Yep. The procedure described above ( in short
restart;
click setup+options;
click start color copy;
wait for the copy to finish
) has made the 'alignment' message dissapear.
by unknown on Apr 3, 2007 at 9:20am Add comment
Does anyone have any idea if the spot sensor issue can be solved? Are there any spot sensors available for the hp psc 2175xi? if so where? All help would be much appreciated.
by unknown on Jul 28, 2007 at 5:48am Add comment
The following procedure seems to work for me.

If the message 'Press Enter to Align Cartridges' appears, then press 'Setup' and hold down the button while pressing 'Options' so both buttons are pressed at the same time.

If the message 'Paper Mismatch' appears,then press the 'Cancel' button.
by unknown on Jul 29, 2007 at 8:32am Add comment
I just changed the cartridges and got the same error message. Tried the above work around and it works great. Thanks to everyone for your posts. 1 minute of work around vs. 3 hours wasted.
by unknown on Nov 16, 2007 at 7:10pm Add comment
its not possible to buy or replace one of these spot sensors, belive me i have tried ?
with the cost of printers these days you will save your self a lot of trouble if you just but another one.
but before you write it off try and cleaning the the spot sensor glass with your baby finger or a baby bud or something similar it could but splashed with ink and dust
by unknown on Dec 4, 2007 at 7:48am Add comment
I had this problem just now and read about the spot sensor. I was able to clean my spot sensor with a can of compressed air. I found my spot sensor just to the right of the print cartridge carriage, where the blue light shines. I hit it with the compressed air and blew it around that area and some dust and/or lint blew out.

Then I tried the print alignment page process again and this time it worked.
by unknown on Dec 10, 2007 at 4:44pm Add comment
glad to be of help, its no big deal if the spot sensor fails to work.
the printer still works fine with out it - Anonymous
My hp psc 2175 will print copies from the computer in black, but when I try to print a copy of something, it prints out in red, instead of the colors of the original. HELP!!!!!
by unknown on Dec 28, 2007 at 3:17pm Add comment
The odds favor a defective color cartridge. Blot the print nozzles on a damp paper towel a few times for two seconds. You should see yellow, cyan, and magenta flowing freely. If you do not you have a defective or empty cartridge.
by Bert on Dec 28, 2007 at 7:22pm Add comment
thx so much... it works fine

1. turn off / on the printer
2. press setup hold down and press options
3. press start color copy

cheers!
by unknown on May 16, 2008 at 9:50am Add comment
I had the same problem with the paper mismatch. The alignment finally worked when I emptied all the paper out of the printer except for one sheet. Hope this works for you.
by Anonymous on Apr 22, 2009 at 7:47pm Add comment
I had the same problem with the paper mismatch. The alignment finally worked when I emptied all the paper out of the printer except for one sheet. Hope this works for you.
by Anonymous on Apr 22, 2009 at 7:49pm Add comment
it works!!! yay hay!
by Anonymous on May 11, 2009 at 3:07pm Add comment
Holding setup and pressing options cleared that annoying message - thank you so much!
by Anonymous on Feb 23, 2010 at 5:46am Add comment
This cleared mine also from the align cartridge message after replacing the 56 black cartridge. Thanks for the hint.

However, when replacing an old empty 57 color cartridge to a newer one, with lots of ink remaining, the printer just want me to "remove and check the last cartridge".
The message is only cleared when returning the old empty cartridge - any suggestions for this problem? With the old 57 the 56 black works, but since the 57 is empty I can´t print color. Help...please!!
by Danne G on Jun 20, 2010 at 11:27am Add comment
Thank you sooo much!!!

Setup AND Options cleared the message!!!!!
I just spent hours trying to fix it... and nothing on Google, was helpful.

Those who say "get a new cartridge" or press and hold options plus either left or right does not work a dammmm...

Anyways just wanted to let you guys know!!!
by unknown on Oct 18, 2011 at 7:09pm Add comment

i spent 3 hours on the phone with HP on the same paper mismatch problem on my HP officejet 6500A. We found the problem. The problem is on the printer set up.
On the printer touch screen GO TO:

Setup
go to tools
go to align the printer. Click on align the printer.

My printer was out of alignment.

Fixed the paper mis-match problem....

Neil
by unknown on Dec 17, 2012 at 7:25pm Add comment
2175
HP PSC - Printer / Scanner / Copier 2175
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