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Error 49.4C02

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Error 49.4C02 by pgrant (10/29/04 12:55 PM) reply + / -
I have a color laserjet 4600 that is giving an error 49.4c02 when it prints a couple of word doc's (one has a tiff or giff in it, the other just has a table with fill in the table) i think it might be firmware related because i just upgraded the firmware to fix a problem another user was having but i have found out that their issue is not firmware related. i am trying to find the old firmware but can not on hp's site. the current firmware i am running is version 3.014.1


Re: Error 49.4C02 by Carmelo (3/28/07 1:02 PM) reply + / -
Had this problem with a 5500 color HP LJ printer. It is a communication error. Tried powering down for 10 minutes and then up. Error came back. Turned off printer and took out the jet direct card and turned on the printer while holding the green check button to attempt a cold reset. Started fine. No errors. This led me to believe that the 615 jet direct card was flaky. But I wanted to make sure it wasn't the formatter board so I turned the printer off and placed the jet direct card to another port on the formatter. Same error occurs. Change the jet direct card and I was able to to print the config page with no errors with the new jet direct card.

If you have a 615 jet direct card, replace it with a 620. 615s are the worst cards ever!!! But since this is only happening to you on a couple of word docs, please update your printer and jetdirect card firmwares. If it still gives you that error, please change your printer driver. IF you still encounter the problem, time to change the jet direct card. If that doesn't fix the problem, change your formatter along with any memories with the formatter.

Goodluck!

-Carmelo


Re: Error 49.4C02 by wpc (3/28/07 1:53 PM) reply + / -
Most of the time a 49 error is being caused by the job. I found this to happen a lot if they are printing jobs from the internet. On some rare occasions I have seen the jet direct cause this.


Re: Error 49.4C02 by Stephen (edited 2/15/08 7:08 PM) reply + / -
The 615Ns have a bad reputation.

If you have a bad JetDirect 615N you should replace it with a 620N

http://www.fixyourownprinter.com/specials/parts/cards/S324


Re: Error 49.4C02 by BAB (3/29/07 5:17 AM) reply + / -
this error is also related to printing from the internet pdf files. Or as Stephen says could also be related to the 615n network card. If you only happens on internet pdf printing, its the internet, but if it happens irregularly, then nic card and should be replaced.


Re: Error 49.4C02 by rhaynie (9/21/07 9:02 AM) reply + / -
Okay, so what do you do when you get this error code on a pdf file downloaded from a website? Is there a way to be able to print it? I have tried printing it on 2 different HP4250tn printers and get the 49 4c02 error code on both. Yet there are other pdf files from this same website that I have been able to print just fine.


Re: Error 49.4C02 by jayno73 (10/23/07 12:47 PM) reply + / -
What is an nic card? I have an HP laserjet 4250 with a service message 49,4Co2. Is this an error I can fix myself or will I need to call a technician?


Re: Re: Error 49.4C02 by Anonymous (11/14/07 10:20 AM) reply + / -
If you have a 4250 or 4350, they have embedded jet direct cards, so there's no option to replace it. This error can most often be due to content being printed, a poorly generated PDF for example. It can also be caused by a bad network cable or network link. Or you may have outdated firmware. I'd highly recommend you call a service technician. I wouldn't recomend trying to resolve this error on your own.


Re: Re: Error 49.4C02 by Anonymous (4/8/08 10:53 AM) reply + / -
Where is the jet direct card located


Re: Error 49.4C02 by Dave Maurice (7/23/08 8:23 AM) reply + / -
Most likely cause is the 615n card, they have a very HIGH failure rate. (card is located at the rear of the printer where you plug the network wire into)

2nd most likely cause is printing a PDF document to the printer. Make sure to delete the document that may still be trying to print (especially if on a Print Server). Create a different print queue with a PS driver. You can get the 49. error when printing Adobe products using a PCL driver. PS drivers are written for Adobe products.


Re: Error 49.4C02 by Eric87 (9/26/08 7:16 AM) reply + / -
We have a LaserJet 2420 and there is the same problem.
We solve it by printing the pdf file in bitmap mode (advanced settings when you print).


Re: Error 49.4C02 by CRAIG RHINEHART (3/17/09 10:27 AM) reply + / -
We've found that with various problems related to printing from a browser-based PDF, a workaround is to save the PDF to your computer (your Desktop, My Documents, etc.), then open the downloaded PDF in Acrobat or Acrobat Reader and print it from there. For some reason this is a successful workaround most of the times that there are problems with PDFs opened in a browser.


Re: Error 49.4C02 by DMaurice (3/19/09 4:25 PM) reply + / -
I just got this from HP:

When printing from Adobe Acrobat 8.X, the printer generates 49.4co2 errors.

This occurs with some, but not all Adobe Acrobat documents;

Power cycling clears the printer and enables you to continue printing although that particular document may never print.

Solution\Workaround

* This is a potential issue for the following single function HP LaserJets printing from Adobe Acrobat 8.X;

Product Minimum version Available

CLJ3000 46.041.2 5/15/2008 (beta available
CLJ3800 46.040.2 5/15/2008 (beta available
CLJ4700 46.034.1 now
CLJ5550 07.012.0 6/15/2008 (beta available)
LJP3005 02.040.2 5/15/2008 (beta available)
LJ4x50 08.015.0 5/15/2008 (beta available
LJ9050 08.110.0 now

* Beta FW is available as an interim solution until the public release is available on hp.com;
* Customer issues must be escalated in order to receive the beta FW;
* This fix will be rolled into product FW downloadable from hp.com as products release and scheduled FW rolls occur (see above table);



Re: Error 49.4C02 by DMaurice (4/18/09 11:33 AM) reply + / -
This is a Fix that has worked for us, so far:

To "deleted a suspect print job" is not really a fix as the next corrupt job will cause the error again. I don't think anyone knows exactly what is wrong with the job either. I noticed the problem when we upgraded past Adobe Reader 7 (versions 8 and 9).

Last year we fixed this problem on HP color 46x0 and 4700 printers by replacing the 615n card (which has had a lot of problems, but that is another thread) with a 620 card.

I have over two hundred 4100 series through 4300 printers in use at my company. A couple of months ago we had 4 of these 49 errors fixed by having the system board replaced under warranty. We noticed that the replacement board had and older firmware installed. I have been very good at keeping up with updating firmware, so all my HP printers have the latest image.

Scott41 mentioned: ". .latest versions of firmware for the printer . ." This is what we found to be the problem. All of my 4250 printers have firmware 20080319 08.015.0 installed. When users reported the 49 errors on 4 printers a couple of weeks ago I installed the 2007 firmware image on them. In two weeks, none of these printers have had the problem. If you remote into the printer and look at the Event Log, you can see how often this error occurs. I was seeing it happen about every 50-100 pages. I have over 4,000 pages now without a problem on the printers the older image was installed on. I just did 2 more last night and plan on doing this to all over the next month.


Re: Re: Error 49.4C02 by HP asp (4/20/09 2:50 PM) reply + / -
The first thing you need to do is update the firmware, if that does not work replace the formatter. You can get the firmware from the hp website under support. They also provide a read me within the firmware RFU file with step by step directions.


Re: Error 49.4C02 by Stephen (4/20/09 6:41 PM) reply + / -
On a CLJ4600 or CLJ5500 the JetDirect 615N is still the most likely cause of a 49 error.

I work for an HP AWDP, (ASP), and having placed about a thousand warranty claims for JetDirect 615Ns I do have some knowledge of the issue.

The service note was unpublished, and the thousand is accurate. (UPS visited often)


Re: Error 49.4C02 by DMaurice (4/20/09 8:34 PM) reply + / -
I replaced many 615n cards, some for the 49 error most for just not working. They would just quit functioning and many times didn't even get the network page printed out when printing the config page. Even though we had several problems fixed by getting 620 cards for the 615n (under warranty), I wonder if it would not have worked by back dating the firmware. I don't have any to check on, but this has fixed over 10 for me on the 4250 & 4350 printers getting the 49.4C02 errors


Re: Error 49.4C02 by anonymous (5/7/09 2:46 PM) reply + / -
610n and 615n tend to generate a lot of 49.XXX errors as well as 81.XXX errors. If you upgraded the firmware, cleared the queue, and unplug/reboot machine, then check the JD card. 620N is a much more reliable jd card. Had a printer base of 3000+ printers over half of which had the 610/615 JDcard... imagine the headaches.


Re: Error 49.4C02 by DMaurice (5/7/09 8:39 PM) reply + / -
You do NOT want to upgrade the printer firmware to the latest available on their web site. I have been fixing almost all of my 49.4c02 errors by installing an older firmware image from 2007. This solution was verified by our HP support rep, they are coming out with a newer image soon that will solve this problem. The only problems not solved by this fix where when the 615n card failed.


Re: Re: Error 49.4C02 by Anonymous (6/26/09 10:37 AM) reply + / -
How can I get a hold of the 2007 firmware image for the 4240,4250,and 4350?
We have exactly the same problem with the 20080319 08.015.0 firmware.


Re: Error 49.4C02 by DMaurice (6/26/09 2:37 PM) reply + / -
This link will get you the driver for 4250 and 4350.

Your friend (davemaurice@yahoo.com) uploaded the file(s) below to FileFactory and wants to share them with you!
Filename: lj42x0fw_08.014.0A.rfu (16226.79mb)
Download Link: http://www.filefactory.com/file/agf71ce/n/lj42x0fw_08_014_0A_rfu




Re: Error 49.4C02 by duyphong (7/20/09 8:35 PM) reply + / -
I think will help you some thing.


HP Color LaserJet and LaserJet Printers - Printing PDF files from Adobe Acrobat 8.X causes 49.4co2 errors
ISSUE:
When printing from Adobe Acrobat 8.X, the printer generates 49.4co2 errors.
This occurs with some, but not all Adobe Acrobat documents;
Power cycling clears the printer and enables you to continue printing although that particular document may never print.
SOLUTION:
This is a potential issue for the following single function HP LaserJets printing from Adobe Acrobat 8.X:
Product Minimum version Available
CLJ3000 46.041.2 5/15/2008 (beta available)
CLJ3800 46.040.2 5/15/2008 (beta available)
CLJ4700 46.034.1 now
CLJ5550 07.012.0 6/15/2008 (beta available)
LJP3005 02.040.2 5/15/2008 (beta available)
LJ4x50 08.015.0 5/15/2008 (beta available)
LJ9050 08.110.0 now
Beta FW is available as an interim solution until the public release is available on hp.com
Customer issues must be escalated in order to receive the beta FW
This fix will be rolled into product FW downloadable from hp.com as products release and scheduled FW rolls occur (see above table)


Re: Error 49.4C02 by DMaurice (7/21/09 6:29 AM) reply + / -
Sorry - but I don't like using Beta FW in a production environment. The older firmware is more stable and will solve the problem.


Re: Error 49.4C02 by jpwgm (1/1/10 11:14 AM) reply + / -
I have a 4650n color laserjet and got the 49.C02 service error. Do I need to change my firmware or the card or both. How do I find the firmware that is best and how do I find out how to replace the card? Never done that. Which card do I want?


Re: Error 49.4C02 by DMaurice (1/1/10 4:35 PM) reply + / -
The Jetdirect card could be the problem, especially if it is the 615n variety (very bad failure rate).
The most likely cause is the firmware, which can be changed by installing Web Jetadmin on a PC on your network. You will need to have internet access in order to obtain the latest firmware. Most of the FW images from 2008 are the cause of the 49.4c errors. So you need to install a newer image (if not available you will need the post 2008 file).

Here are directions for setting up Web Jetadmin
http://h20000.www2.hp.com



Re: Error 49.4C02 by dmzcompute (1/1/10 5:54 PM) reply + / -
Does the printer come to ready? If not remove the cable to the network card and turn on again as it could be a job stuck in some printq that is still trying to print causing the error. If you are able to get the printer to ready with the jet direct card connected you do not need web jet admin to upgrade. The easy way is to run a config page from the information menu and on the second page will be the tcp/ip address. Download the firmware upgrade to the printer and then ftp the address into your web browser which should look something like ftp:/192.168.1.10 where the info after the forward slash is the ip address and hit enter and you should come up with a port1 icon in the window. Just drag the firmware upgrade file to the icon and it will upgrade the firmware.


Re: Error 49.4C02 by golfwins (11/10/10 9:15 AM) reply + / -
This error has given me many, many headaches. I'm happy to report that updating my firmware to 46.150.3 (24 Jul 2010) has resolved my issue on both my color laerjet 4700DNs. Good Luck!


Re: Error 49.4C02 by s_fsk (11/10/10 9:34 AM) reply + / -
49.4C02 is a firmware error. Invalid memory access.
-Scott


Re: Error 49.4C02 by gofaone (5/10/11 6:30 AM) reply + / -
how can i resolve the problem of error 49.4co2 in an hp color laserjet 4700dn


Re: Error 49.4C02 by davemaurice@yahoo.co (5/10/11 7:26 AM) reply + / -
Need to update the firmware to resolve 49.4c02 errors.
Suggest trying the latest driver from HP first.
If you have the latest firmware already on the printer, then try an older driver.
When I was working printers a couple of years ago I resolved ALL my 49.xxx errors by installing an older driver. Let me know if you need an older driver and I can dig it up and post for you.


Re: Error 49.4C02 by michelsmith (edited 6/23/11 12:26 AM) reply + / -
Some complicated printer errors can be triggered by more than one thing. Printer error code "49.4c02" is one of them. It occurs when there is corrupted data. This may confuse the printer, and it stops functioning. In other cases, the data is corrupted while being transferred to the printer. Some printer models are naturally prone to this error because of their driver, while others can display this error while printing a specific font.
Printer error code 49.4c02 may be caused due to the following:

* Corrupted or big size print queue
* Hardware problems
* Faulty memory storage

for more information and help go here........ http://printers.iyogi.com/errors/printer-error-494c02.html


Re: Error 49.4C02 by David Maurice (5/10/11 9:10 PM) reply + / -
What Michael said is true, however I know that for about 20 printers the problem went away simply by downgrading the firmware (installed an older image).

Another solution that worked for me was to determine what print driver was being used when the error occurred. For each printer I would have a queue built with PCL drivers and another with PS drivers. What ever print queue the user was using when the problem occurred I switched them to using the other. Often I found these errors were being caused when printing a PDF document using a newer version of acrobat. I was seeing these problems occurring more often when the company upgraded all users to a newer version of acrobat. Nothing I could prove however, just an observation.


Re: Error 49.4C02 by kny (6/11/12 3:00 AM) reply + / -
if found that disabling the mopier mode (whatever that does) on the printer properties tab, will eliminatie this problem quite often.

kind regards.


Re: Re: Error 49.4C02 by DMaurice (6/12/12 6:54 AM) reply + / -
Mopier mode is used when the printer has an EIO hard disk installed, since most won't have one this isn't needed anyway. Usually larger multi-function printers will have a hard drive to cache jobs sent to it.


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