unknown

asked Sep 29, 2004 at 10:38pm
Brother Brother MFC 3100C

Brother MFC 3100C Error 41

Recently, our Brother MFC 3100C decided it is going to display the "Machine Error 41. Unplug unit, then call Brother." message... out of the blue.

I've browsed the Internet, and read articles, and it seams as if this message is quite frequent with the Brother MFC series. And it always begins without notice, and just starts without you doing anything.

Does anything know what this error message (Error 41) means, and is there a way to fix it myself, without having to bring in the repair men?

If you have any tips, please e-mail me: [email protected] or simply reply. Is there any light anyone can shed on the situation?

I appreciate your help.
Thanks!
Steven
Here is the soloution.
Go buy a new model 5xxx or something at about 120 dollars. Take the new printhead and put in the 3100 and the old in the 5xxx machine. Return the 5xxx and you will have a new printer for free.

It may not be ethical but what Brother has done to us with error 41 we are equal.

This is the second Brother that has done this just after a year old. I would like to see the look on their faces when they get it back and see the old printhead.
by unknown on Oct 22, 2004 at 9:16am Add comment
I like your thinking and the solution to a dumb problem. I have a Brother 5100C and I think it needs a new print head. I can't get Red to print no matter what I do, like put in new Brother cartridges.

Any suggestions on how to solve this problem?

Many thanks and keep up the good thinking,

Rod06 - Anonymous
Brother is a crook, I have a Point of Sale system that runs on NT and only accepts a parrallel port connection.

I have purchased 3 yes 3 3100 MFC( Mother F'n C'sucker) in the last 3 years and all 3 have done the same. Now I can't find one.

I will never buy brother again.

- Anonymous
Here is the soloution.
Go buy a new model 5xxx or something at about 120 dollars. Take the new printhead and put in the 3100 and the old in the 5xxx machine. Return the 5xxx and you will have a new printer for free.

It may not be ethical but what Brother has done to us with error 41 we are equal.

This is the second Brother that has done this just after a year old. I would like to see the look on their faces when they get it back and see the old printhead.
by unknown on Oct 22, 2004 at 9:13am Add comment
i love the way you guys resolve these issues with the bandit company. i have a mfc3220c and its only 8 months old its had 3 print heads fitted so far and it looks like set no 4 will be getting fitted next week...
by david on Nov 18, 2004 at 1:09pm Add comment
Go to Brother's Web site and download the XP driver for your model printer.
by Megan on Feb 26, 2005 at 7:01am Add comment
Error 41 -The head drive voltage has not been turned from Low to High within the specified time.
Check:
• Carriage ASSY
• Main PCB
• Print head unit
• Power supply PCB
by Anonymous on Sep 30, 2004 at 1:37am Add comment
Hi. My name is Glenn. I am having the same problem everyone else is having with my brother printer,Can you please help me, I came home from work one night, and notice my printer is not working. On the printer was a message 41 it say to call Brother. It haven work since then. it is a 5 in 1 . and i cant get the scaner to work from it was new , Thanks.
Yours, Glenn
- Anonymous
Okay, you are speaking to someone who does not have much knowledge in the printing field.

Could you please describe how I successfully complete each of the steps you provided above?

It would be appreciated. Thanks for your help!
Steven
by Steven on Sep 30, 2004 at 8:47am Add comment
dont bother checking anything. It needs a new print head and 4 new cartridges to prime it with. Call Brother and raise hell! there have a been a huge amount of these head failures! a new head costs around $100.00 but if you press brother will replace it.
by Bob Smith on Oct 6, 2004 at 10:55am Add comment
The Print Head for the MFC3100C (Part Number LK0935001) list price is $29.99.

If the product was purchased within the last 24 months or if the serial number date code indicates it was produced within 30 months, Brother will replace the Print Head under warranty.

Their Customer Service number is: 1-800-284-4329. - Anonymous
Well, we were unable to locate the original purchase receipt, so instead we simply placed a bit on eBay for a brand new one, and we won it, so now we have another Brother MFC 3100C, and it seams to be running great at the moment.

Thanks for your assistance.
by Steven on Oct 10, 2004 at 9:26am Add comment
i like this printer BUT i have been recieving the error 41 problem. all i have to do is turn it off then back on and the problem is no more, untill i print agian. it tells me that the cyan and black is low can that have anything to do with my problem? can someone please please help me???

Thank your for your time
by jeff on Oct 16, 2004 at 1:55pm Add comment
no. the colors being low has nothing to do with error 41. error 41 is a mechanical malfunction as you may have gathered that basically has to do w the printhead. unfortunately, it cannot be fixed w/o taking the machine into a service center but typical warranty on brother machines is one year. call brother and see if ur still in warranty for this issue. as far as 'near empty cyan and black', that is a warning that these cartridges are near empty and will soon require replacement. You will still be able to print for now but when it changes to 'ink empty' you wont. However, ur error 41 will probably recur b4 then.
by unknown on Oct 20, 2004 at 8:19am Add comment
Brought my 3100c to a repair shop and was told that the error 41 was the print head and new cartridges that was spoken about. I paid the $25 diagnostic fee and just took it back. It would have been around $165 with the ink cartridges and that was too much. Also Brother told me the same thing, no receipt, no fixy.
by Anonymous on Oct 21, 2004 at 12:36pm Add comment
I agree with you Annon. I had mine for 13 months then an error 41 one. I rang Brother they gave me a full refund $399AU (i Paid $299 but don't tell them). So then i did a search for error 41 on the net and ended up here. I think this is totally not on that they stuuf up just after 12 months just so u have to buy a new one. My friend had a Cannon for 6 years and it died the other day, he rang Cannon and they where very surprized. They told him it should of not lasted that long and asked the model etc. I think they wanted to know so they don't make the same mistake again. We can't have this kind of stuff working for that long, what next a computer u want have to upgrade every month.....whats the world comming too.......
by unknown on Oct 25, 2004 at 3:16am Add comment
please tell me where you called, who you talked to and how you got a refund? i dont want this POS any more!

Thanks! - Anonymous
Well first of all the Error 41 (Failed Printhead) is mostly related to Imitation Inks or Refil inks being used with the machine, these are know to damage the printhead a bring up the Error 41.

Many people thing that it's a well know problem but if you take into account how many Error 41 msg pop up and how many machine are out there. Thats a very small percentage

As for the msg about buying another machine for $120 and taking out the printhead and using that in the 3100, far enough, that would work, but only if you know the maintenance commands to program the printheads serial no: into the 3100, without that it won't work.
by Anonymous on Oct 28, 2004 at 12:33pm Add comment
Could someone please tell me how to remove the printer head? I can see puddles of ink when i open the front cover. - Anonymous
Disagree re the problem being the use of non original cartridges and refills. Happen to know that this Error 41 is happening in machines that have only ever had original product in them. Also happening early on before refillers have the ink or technology to be refilling and no generics on market yet. To blame it on non original product is an excuse for Brother for their inferior machine and a ploy to get you to buy only their consumables, after all this is where they make their money. They have no right to insist that you, the owner of the machine use only their products. - LeamTeam
I have never used generic ink in my brother printer. it would seem that brother is using sub-standard parts and getting away with it...just like I found the information about what error 41 is, I am pretty sure the internet will reveal the secret maintenance codes as well.

Thanks for the tip, whoever it was that had that brilliant idea. - Anonymous
Brother is just a problematic machine, all are.What I would recomend is throwing the brother out if you can't get it fixed for free, and go out and buy a canon printer (individual cartridge canon). They are just a better printer, and the the customer service is much better. Refilling, or reman cartridges have nothing to do with the failure. I knew someone that that would only buy new OEM brother products and theirs failed before mine, which is use refilled ink. - Anonymous
I have had my 3100c printer for only six months and now all of A sudden it is also giving me this error 41 message. Its seems to be a really big problem. Hopefully I can take it back and get them to replace it for me or something.
by Anonymous on Oct 28, 2004 at 8:12pm Add comment
Well as with all technolog today it's made to break , often , so the manfacturer gets plenty of your money.
Error 41 well. i read all the messages on the topic, cleaned the print head and when I could not get all of the ink out I used compressed air in the nozzles of the print head, it worked really well, got all the ink out and is clean as a whistle. Take note this is the second machine I have had, brother had to send me a replacement for the 1 st one, this one is thankfully still under warranty and turns out they are all crap with one problem or another. Add to that brother's inibility to care about the customer and you have a winning combination known in the customer service industry as BAD BUSINESS.
just plugged machine back in..................
no luck , still broken , poor brother they are going to be really tired of me.
by jennifer on Oct 28, 2004 at 10:45pm Add comment
I just have to say thatI'm not sure when I bought my Brother MFC-3820CN, but I'm sure it was over a year ago, in fact probably a year and a half or more. I emailed Brother, yelled at them regarding this error 41 thing, and the next day they sent me a message of a local service repair shop that would replace the print head and all ink cartridged for free. At NO cost to me. I did this, and now it works fine. Brother didn't ask me for a receipt or anything, and I don't have one anymore anyway. However, they did ask for the S/N on the machine. I have to give KUDOS to brother for their excellent response and great customer service, they made me a happy customer for sure. :-)
I will buy brother again. And also I have used the cheap ink the refill inks and such, and I truly believe that is why our machine broke, needless to say I will not be buying the cheap or refillable ink anymore.
Good luck.
Mia - Anonymous
A thing to note: the warrenty period is 12 months from the date of purchase OR 18 Months from date of Manufacture! check the serial number located under the exit tray the 8th and 9th numbers from the end are the month and year there will be a letter then a number like A3b234569 the A3 stands for April 2003. if within that period brother will replace the head and cartridges for free. Good luck trying to get it replaced if after that time period...
by Bob on Oct 29, 2004 at 6:33am Add comment
Oh Brother :-(
I made the mistake of purchasing 3 MFC3100C units (they were on sale), and all have given this error 41 message. I do re-ink, and I suspect that this contributes to the error 41. As I type, I am soaking the print head of one unit in a solution of alcohol and acetone. If cleaning can solve this porblem, I'll post a notice. Rest assured, I'll NEVER buy a Brother machine angain.
by unknown on Oct 29, 2004 at 5:29pm Add comment
Hi Brother Brown,

I have a Brother 5100C and the Red in the print head is busted, clogged or out to lunch permanently.

I need your help on a couple of points...

1. How do you get the print head off (I don't need details, just the highlights.)

2. What is your alcohol/acetone mixture. Half and Half or what.

3. How long do you soak the head and how can you tell if it has had enough soaking?

Your information will really help me fix a machine that has caused problems from "out of the box."

I'd like to soak the heads of some Brother executives in your alcohol/acetone mixture. That'd fix 'em.

Many thanks for your help, and continued successful soaking,

Rod06 - Anonymous
Hi Brown,

I hope you broke the code and solved the problem with funky brother print heads. Your solution of alcohol and acetone sounds good to me. I thought of the same thing and also considered using an eye dropper to put alcohol in the ink intake for those colors reported as low.

I would like to remove the print head and see what I can see. Would you please tell me, in general, brief, terms, how to remove it.

If I find anything I'll report back to you, hopefully to share a success story, but with brother it looks very doubtful.

Like the growing army of ANGRY brother owners, I will never buy any product from brother!

Many thanks,

Rod

PS: A few good snifes of your alcohol and acetone mixture would make you feel better about the whole think ever if it didn't help the print head. I have a friend who worked for a distillery in Illinois and 15 minutes before he left work at the end of the day, he would go in the aging room, breath concentrated alcohol fumes deeply and be happy the rest of the night. It was all free, just breath. I don't think acetone is so good for your brain, so I'd keep my distance.

R.. - Anonymous
We have just recieved a notice from brother. The print head has been redesigned and the new ones are now available at a VERY reduced price.
Reinking and generics although not a good idea for many reasons, are not the only reason for this failure. Also consider if you had an HP or lexmark you would be changing the print head ecery time the ink ran out, at 25 to 35 a pop. Print a lot of one color and you still have to change the whole cartridge!
by Bob on Oct 30, 2004 at 6:44pm Add comment
I read your message that brother has redesigned the print head and they are now available. Where can I buy a new print head? I have a Brother mfc 3220c and the printer head has failed. I've contacted brother with no luck. they told me to take it to a technician. I'll buy a new printer first. NOT BROTHER. I'd like to fix this one though since it's hardly been used. Thank you. - Anonymous
I am on my third MFC 3100C in a little over a year. Brother has replaced it twice. Now this one is doing the same thing. When it comes time for the ink cartridges to be changed it will not recognize the ink as being in the cartridges. It keeps saying they are empty.
I think I did have Error 41 on the second one I had.
I agree with the person who said Brother is a crook. They are not wanting to help me with this.
I don't know if anyone can help me or not I just wanted to vent about Brother. I will never buy another one.
by Kathy on Nov 8, 2004 at 6:15pm Add comment
Error 41 has taken it's toll. I initially received error last week. Was able to turn off, then turn on and able to work. Now that doesn't work anymore. I bought the machine almost 7 months ago. What a pain!
by Patrick on Nov 9, 2004 at 9:42am Add comment
What else is new. I guess Brother is following in Microsoft's footsteps.
I performed the cleaning operation twice after the "unplug...plug...unplug...plug" game stopped working. I was able to print one job, then the error again. Jennifer (or anyone), how do you remove and clean the print head manually?
by unknown on Nov 10, 2004 at 6:23am Add comment
this isnt about the error, but i was just wondering if anyone could tell me where to find the driver to install on my computer. went through the normal searches and can't find anywhere. can anyone help?
by unknown on Nov 11, 2004 at 10:42am Add comment
at the brother web site you can download all drivers and upgrades for free - Anonymous
By the way...
I called Brother to get an idea of how much a printhead was going for nowadays, and they said they DO NOT sell them. Brother directed me to my local repair rep. The repair rep said that Brother would pay him to repair it under warranty (extended for error 41) if I ask them to issue a work order for the repair. I'm on perpetual hold with them now.
by unknown on Nov 11, 2004 at 10:55am Add comment
thanks, cat...i just tried it, but i cant get it to work. the file decompresses, but i dont get an icon for new software or anything...the printer also says that all the ink are empty except black...i know it has been sitting for awhile at my brother's old office...any ideas...
by unknown on Nov 11, 2004 at 11:21am Add comment
What is your operating system?
by unknown on Nov 11, 2004 at 11:28am Add comment
windows xp...
by unknown on Nov 11, 2004 at 11:31am Add comment
Brother was a BIIIIIIIG help!
They have only extended the warranty by three months, so if anyone is still within 15 months, you're in luck.
If not, keep posting those bad reviews so that others don't buy these stupid things. Or, you could always pay the $50 for the printhead, plus four inks, and labor.
What a joke.
by unknown on Nov 11, 2004 at 11:34am Add comment
Try here: http://solutions.brother.com/mfc3100c/download/dl-winxp-whql.html
There are instructions based on whether you are using a parallel cable or a USB cable to connect to the computer.
by unknown on Nov 11, 2004 at 11:38am Add comment
another error 41. I am so disgusted as I do not have a receipt
by Cheryl on Nov 11, 2004 at 12:41pm Add comment
Bob:

Do you know where I can buy the new redesigned print heads at a Very Reduced price?

I called Brother. After being on hold for 15 minutes, the Brother rep didn't say anything about new print heads. He just wanted to give me the local repair shops in my area and get me off the phone.
by Ken on Nov 12, 2004 at 5:52am Add comment
OUR COMPANY HAS THREE BROTHER FAX MACHINES AND I CALLED BROTHER ON THE BROTHER MFC 3100C ERROR 41 AND THEY TOLD ME THE SAME THING. I AM VERY UPSET AT THIS UNETHICAL WAY OF DOING BUSINESS. I ALSO FOUND OUT THAT OFFICE DEPOT HAS PULLED ALL OF BROTHER'S PRODUCT. IF THAT DOES NOT TELL YOU SOMETHING I DO NOT KNOW WHAT WILL. THIS IS WHAT I AM GOING TO DO, I AM PACKING UP ALL OF THEIR EQUIPTMENT AND WRITING A LETTER TO THE BETTER BUSINESS BUREAU. ALSO, A FULL COMPLAINT TO BROTHER.
by unknown on Nov 12, 2004 at 6:26am Add comment
Hi Rochelle,

I was wondering...did you get any results. Did Brother help and fix the problem or did they ignore the whole situation. Also, did the BBB complaint do any good?

Somebody should blast the B......s at Brother.

Please let me know,

Thanks,

Rod06 - Anonymous
Ken, I think $50 is the very reduced price. They were going for $150. Call the local repair shops. They will probably sell you the printhead.

Rochelle, good idea. I will follow suit.
by unknown on Nov 12, 2004 at 6:59am Add comment
Done! I feel better. My case:
--------------------------------------------------

Thank You

Your Complaint was sent successfully.
A copy of the information submitted appears below.
You may want to print a copy of this page for your records.

Japan Business Complaint

Information Submited by:
Mrs. Cat XXXXXXXXXXXXXX
XXXX XXXX Road
Richmond, VA XXXXX
US United States

Phone (day): XXX-XXX-XXXX Ext.
Phone (evening): XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Email: [email protected]

Information About Business:
Brother Industries, Ltd.
15-1, Naeshiro-cho, Mizuho-ku
Nagoya 467-8561, Japan

Phone: XXX-XXX-XXXX
Website: http://www.brother.com

Product or service purchased: MFC 3100C Printer/Scanner/Fax
Order Number: XXXXXXXXX-001
Purchase Date: 7/9/03
Date problem first occurred: 11/9/04

Type of problem: Product Quality
Business Complaint:
Error 41:
I have this error on the unit. Did some research online and found out that it is a very common problem and that Brother may have extended the standard warranty to cover the issue. Called Brother and was told that a printhead was needed. Referred to my local repair shop. Called the repair shop and he said that Brother would have to issue him a work order. Called Brother, and they had only extended the coverage on this issue by three months. I am one month past that. Tried to get Brother to replace or repair at no charge since this was a known issue, and they refused. Told Brother that I was furious that they would continue to sell a product that they knew was defective. I paid $137.53 for the unit and it will cost me $50 plus inks and labor to have repaired.

Desired settlement: Replacement
Desired outcome: I want either a new unit, or this one repaired at no charge. I believe that Brother should also make a public statement on the issue, and recall or repair all of the units that are defective (not just this model).
by unknown on Nov 12, 2004 at 7:28am Add comment
Cat, I have the same machine MFC 3100c with same error 41 problem. I received it as a gift about the same time you purchased yours.
Who did you file your complaint with and what were the results if any? Thanx in advance, JPM - Anonymous
I was so happy to find this forum regarding the problem(s) with the Brother printers.
I have a MFC 5100c Color that I bought 13 months ago. I never used the scanner and never used the fax and used the printer maybe 2 or 3 times a week printing small jobs. As a matter of fact, I've yet to replace the original ink cartriges!! I moved the printer from one room to another in my home and got the "Error 41" message. Of course Brother told me to take it to an authorized dealer. I've called and just to look at it will cost me $50.00.
From reading all the posts above, I have decided:
1. I will never buy another Brother product
2. I am heading out to buy a new HP
by Jerry on Nov 12, 2004 at 9:19am Add comment
Brother

After replacing all Ink colors and cleaning my MFC-3100C several times and checking quality printing we still cannot get it to print red on our copies

can you please e- mail us information on what we should do?

We have read all the complaints from people on their dissapointments with this machine.....however if we can get info from you on what to do and how to fix it we would be very happy..There is no repair shop in our area.....and I hope our complaint is not simple overlooked and we have to be added to the Brother Dissapointment list..my serial # is U56581M2N686277. please respond by E mail. Thank you Shirley Whitney
by unknown on Nov 12, 2004 at 6:42pm Add comment
Hi Shirley,

I have the same problem and have done exactly what you did and mine still will not print red.

Did you get any help or solutions to your problem? Please let me know.

I'm going to try and remove the print head and clean it and see if that will make it work. I'll let you know what happens.

It is a dirty shame that Brother would dump junk into the market place and then do nothing to support the people who buy their "junk."

I have a rule about buying anything made outside the U.S. It is "No more Ryobi!" and now I'm going to add Brother to that rule.

Good luck on your problem Shirley and if I find out anything helpful on the problem, I'll let you know.

73

Rod..
- Anonymous
Ive got exactly the same problem as you but on the MFC-590, on contacting Brother they told me to take it to a repair centre , at my expense as out of warranty,(about 30 miles away!!) does this company think we have nothing better to do than chase round the countryside having repairs done to machines that they are quite aware are RUBBISH!! Sorry to rant and sorry Im no help, but your not alone.
P.S I have a Brother industrial sewing machine-obviously not designed by the same people, its an awesum tool!! - Anonymous
Just called my service center- they offered to sell me just the printhead- for $80- I'd rather invest in a new printer.

I'm trying to figure out how to do a proper job of cleaning out the printhead myself- am not getting error 41, but the yellow & magenta hardly print at all, and the back & cyan are streaky. So far, cleaning the bottom with a q-tip soaked in alcohol didn't make any dfference, nor did mineral oil. In fact it looks a little worse. What does the built-in cleaner do? How can I do better myself, any ideas?

It looks like there's a "varnish" on the coppery bottom of the printhead, which is mostly gone on the broken half, and disappearing on the cyan/black side. I'm worried that it's required for the printhead to work...
by unknown on Nov 15, 2004 at 2:28pm Add comment
I just got this error this afternoon. Over the last few months, the printer stopped printing magenta and yellow and brought the printer to a local authorized service center but it was *ONE DAY* past the warranty and I got no satisfaction from them or Brother.

Due to the error, I called Brother again (800 284-4329) and told them the serial# and the error message. The rep said based on the serial number I was due a replacement which I should receive in 3 days and will then have to return the old unit.

I'm thrilled!

Gary
by Gary on Nov 15, 2004 at 3:41pm Add comment
The ink is water soluble so you want to dunk it in hot water if you haven't already ruined it.
by moe on Nov 15, 2004 at 4:40pm Add comment
I am somewhat at loss as to what the nozzles are and how do you clean them other than using the self cleaning function, with no help. I recieve cleaning solution with my newly purchased cartridges, have not a clue as how to use it ! This is an old 3100C unit and will try anything to try to resolve its problems. It will print black text, but no color. Have replaced the cartridges and didn't help at all. Will tear it apart looking for those pesky nozzles if that is what it takes. Any help or hints will be appreciated. No more Brother products for me neither, after reading all the troubles consumers are having !
- Anonymous
I am somewhat at loss as to what the nozzles are and how do you clean them other than using the self cleaning function, with no help. I recieve cleaning solution with my newly purchased cartridges, have not a clue as how to use it ! This is an old 3100C unit and will try anything to try to resolve its problems. It will print black text, but no color. Have replaced the cartridges and didn't help at all. Will tear it apart looking for those pesky nozzles if that is what it takes. Any help or hints will be appreciated. No more Brother products for me neither, after reading all the troubles consumers are having !
- Anonymous
Another MFC3100C that has Error 41. I had the machine for about a year and a half. I also did use G&G ink cartridges as replacements. Perhaps this broke it, still not very pleased didn't last longer. Maybe I should be thankful it lasted this long after reading some of these posts.
by unknown on Nov 18, 2004 at 5:22pm Add comment
My brother Printer 3100C just pissing me off, without any reason i saw a error 41 tell me to unpulg it and call brother. my printer is 14 month old and i dont know what to do??

I phoned brother and they told me that i need to change the head and it will cost me $150 and that means i can buy a new printer by this price because last year i bought it by $100 only.

any one knows how to fix it, plz reply at this email: [email protected]

because i believe they manage it to display this ""message error 41"" in order to get the people to fix it and they can get money from us!
by unknown on Nov 20, 2004 at 12:20pm Add comment
I got the same problem one month ago but got it solved by pulling the plug and counting to ten before putting it back again.
One week ago it gave me that damn error 41 again, despite of all the ink cartridges being replaced and
pulling the plug again and again. How can Brother sell a piece of crap like that without admitting their fault and just replace all the defective units or refunding the money??
Personally, I will write them an email tomorrow and tell them how they piss me and other customers off.

Will *NEVER* buy a brother product again and recommend the same to everyone else!

BTW, the maintenance mode doesn't seem to work for me, tried a few combinations, but it either returns
to the command prompt or displays cryptic messages.

Are you guys sure, there's no solution except replacing the printhead? There are no signs of physical damage to it. Well, connecting the ink cartridges to the head via a small hose is pretty strange anyway.

Thanks alot and keep up the good work!
I will post any progress in this on this issue here.
by Anonymous on Nov 29, 2004 at 3:41pm Add comment
I dont get any Errormessage, but the shitmachine does not print. New inc-carts. Blank pages or just some bad mangenta print...
How do i clean the strange tubes and the printhead? Irritating...

(Forgive me for my bad spelling in English...) :)

/Quark - Sweden - Anonymous
Can you tell me what was your solution ? I have the same problem.
- Anonymous
Mt MFC 3100c does not print my yellow ink even though it is a new one. I think it is clogged. Does anyone know how to unclog it? I did a test print like 10 times and that didn't help. Is it possible to remove the print head and clean it out? If so how? Thanks for your help
by unknown on Nov 30, 2004 at 2:49pm Add comment
Srri but the printhead is blocked. Even if you removed it from the machine and tried to wash it out it would not make any difference. The only cure is to replace it. - Anonymous
I am sure there are a lot of others out there who bought the Brother MFC 3100C. and don't know to complain on line. I found this web page by accident. I have had my printer for a about a year and a half and I have the same Error 41 code. I have done everything that this web page suggests, but to no avail. I am going to contact Brother and give them hell. They are scam artist and they full well know that this printer is crap.
by unknown on Dec 4, 2004 at 7:58am Add comment
Well, I might as well jump on the bandwagon. Mine is 2 years old with very lite usage and it won't print magenta or yellow. Tried to clean the print heads myself, but to no avail. I just emailed brother to find out where I can order a new print head. I had no idea this was such a common issue. I'm willing to pay a reasonable price for a replacement head and install it myself if it will fix the problem. Anyone know where I can order one online?
by unknown on Dec 7, 2004 at 9:41pm Add comment
Give up on Brother. Mine quit printing yellow and magenta as well, then I got the infamous Error 41, right after my warranty expired. I got so mad that it would cost $80 parts and labor, NOT including ink that I bought an HP. Each time you replace ink, you get a new printhead. It may be more expensive, but you also don't have a printhead problem. Also, invest in an extended warranty (usually about $30 for 4 years) - if anything goes wrong, it could be replaced. Usually with a better model. If anybody knows who buys these piece of crap brothers second hand let me know. - Anonymous
This is a follow-up to my previous post. Read it and weep:

> Original Message Follows:
> -------------------------
>
> Email from Ask Us Customer:
> ==================================================
>
> Name: BrotherCustomer
> Sent: 12/8/2004 12:13:34 AMModel: MFC3100C
> Description of issue = I would like to replace the print heads on my MFC 3100C, including the carriage apparatus (sku# D215039 551). Can I
Order replacement parts online?.
>
> Serial number = V56581F2N380973
> from Brother USA site
>-------------------------------------------------

From: "Fax\\\\MFC Hardware" <[email protected]>
> Date: 2004/12/08 Wed AM 09:07:04 EST
> To: <customerEmail>
> Subject: Re: Brother Ask Us - Request from Customer
(KMM693728V14651L0KM)
>
> Brother Customer:
>
> No, these parts can be ordered from our parts department (1-800-284-4329 opt. 1,2). If the machine is under warranty, please contact customer
> service BEFORE attempting any repair on the machine. Please be aware no instructions for replacement will accompany the part and we strongly recommend that you contact an authorized service for the machine's
> repair.
>
> Sincerely,
>
> Facsimile E-mail Support
> Brother International Corporation, USA
> [email protected]
--------------------------------------------------
Original Message Follows:
-------------------------

I did as you suggested. I was transferred to four different people/departments and was told that Brother does not sell these parts
to consumers and that I would need to contact my "local" service center, which is about 100 miles away, and have them install the part. When I pointed out that this would involve at least a day of my time (off of work) driving there and back to drop off the printer and pick it up,
cost of travel, cost of the part ($130), plus whatever the technician charges (I'm guessing at least $60), your Brother representative "Joy"
said that in that case, I should just go to Office Depot and "buy a new machine."
I know I am not the only one with this issue and I can't believe that Brother won't even offer to sell me the part at a reasonable price (I'm
willing to pay for it). Please know that I certainly intend to pursue this and, at the very least, complain LOUDLY. Does Brother really want
the fact that their "SOLUTION" is to go out and buy another machine (certainly not a Brother) to be plastered all over the internet?
Please help!

Brother Customer

_________________________________________________
Brother Customer:

I apologize for any inconvenience you may have experienced. If the
repair parts are not available, then the repair can only be done at a
service center.

Sincerely,

Facsimile E-mail Support
Brother International Corporation, USA
[email protected]

--------------------------------------------------

Well, Now What? Any ideas? Anyone know how I can get the print heads?
by unknown on Dec 8, 2004 at 9:31am Add comment
Look on ebay. I bid on one and it should be delievered towards the end of the week.
by unknown on Dec 8, 2004 at 9:45am Add comment
I just got this message. What a disapointment to find out all of this. I should feel lucky, I've have mine for 2 years with no problems other than the colored ink not working anymore. I got the message when I was copying a paper.
by unknown on Dec 8, 2004 at 11:27am Add comment
The colored ink not working anymore IS the problem!!

And I don't see any print heads on ebay at the moment.

Guess I'm SOL.
by unknown on Dec 8, 2004 at 12:39pm Add comment
Here is the link
cgi.ebay.com
by unknown on Dec 8, 2004 at 12:59pm Add comment
same trouble but with my mfc 4420c. :(
16 months here. Had my scewdriver out and ready when I found this board. lol thinking maybe I give it to my eleven year old to tear apart instead.
by cp on Dec 10, 2004 at 6:56am Add comment
Replaced cyan (with refilled cartridge which has worked fine before). Must have been an air lock as it wasn't printing. Left it overnight as it was late. Cyan then blocked by dried ink (my fault). Cleaned by taking head out and soaking in cloudy ammonia. Re-assemnbled and charged with new cartridges. Cleaning/test printing going well - only some slight streaking. Then Error 41.

by unknown on Dec 13, 2004 at 3:08am Add comment
OH BROTHER! The brand name given its hint. Fortunately, I had mine under extended warranty. Unfortunately, I have to keep bringing it to the shop as frequent as to the washroom. I know everyone at the shop, and they expect my visit. By the way, I do have some time in the weekend so I don't care. Each visit I paid to the technician, Brother will lose money. However, never buy Brother's product; if you want it because of the price. Be sure you extend the warranty, because I gaurantee Brother won't last more than 8 months.
by unknown on Dec 13, 2004 at 11:06pm Add comment
"MACHINE ERROR 41: Unplug machine, then cried out Brother". You are smart to extend your warranty Joe.
by unknown on Dec 13, 2004 at 11:55pm Add comment
My MFC 4820C just died via Error 41. Over the 12 months I have had it, I changed printer cartridges 3 times with Brother (OEM) products. Bottom line (after reading all the posts and now having a failed unit) is that Brother should advertize that its products will generally last through approximately 3-5 cartridge replacements before you need to junk them.
by Ken on Dec 15, 2004 at 8:50am Add comment
Ahhh... that was the sound I made after my Brother Printer, MFC 3100c, started working again. I bought a new printhead off ebay, purchased genuine brother ink cartridges (and installed all. My printer is back to goooood health.
by unknown on Dec 16, 2004 at 3:30am Add comment
If anyone is interested, After MUCH searching, I did find an outlet (besides ebay) for the printhead (Part#LK0935001, this is the so-called "re-designed" printhead). You can get it from Daniel at www.charactercomputing.com. I paid $52.95, including shipping. Very good, fast service and very nice Christ-centered website also (I needed that after dealing with Brother all day). It took me a VERY long time to find this part (thanks, Jeff, for the ebay tip, but I was a little leary). This does not include the new OEM cartidges, which are recommended. I haven't attempted the installation yet. Bob [[email protected]] was very helpful also in providing installation instructions. I'll update when installation is complete. Thanks everyone for your help.
by unknown on Dec 16, 2004 at 6:19am Add comment
bnski: did you ever put the new printhead in and if so, does it work ok?

I put in a new printhead which cleared up the error 41, so I now have use of my fax and scanner again. But, the thing only prints in Black. I have cleaned the new head - the micro jets are working just fine. It's almost as if the 3 ink cartridges are not allowing ink into the head. All four ink cartridges are new. Can anyone help??? - Anonymous
Howdy, I paid $34.96 for the printhead off ebay, it was new also. I didn't get ink with it I ended up buying that seperately.
by unknown on Dec 16, 2004 at 7:15am Add comment
bnski, jeff.... I assume you guys are in the US and these are $US prices. I'm in Australia but it may still be worth importing rather than buying a new printer. David.
by unknown on Dec 16, 2004 at 11:35am Add comment
Yes, I am in the US.
by unknown on Dec 16, 2004 at 1:02pm Add comment
We have a Brother MFC 5100C and it started giving me the error 41 message yesterday. I have been doing the unplug, plug thing and am disappointed with not being able to print. I called Brother and they gave me two service centers. I called one who quoted me $150 for a printhead and one who quoted me $29.99. the first one wanted $95 for labor, the second one $75. Either one is 40 miles away. I do think all of your messages and comments are interesting and gave me insight into what is going on. I guess I had better get all my photos off the paper port program before I lose them before the machine goes to shop. thanks
by betty on Dec 16, 2004 at 5:29pm Add comment
Well the best thing to do, is "STAY AWAY" from rerills and imitations, there is a reason they are cheaper than the real thing, Most Error 41's are casue by the ink. Error 41 is a world wide code that is used in most inkjet printers (Meaning, not just Brother)
by Anonymous on Jan 6, 2005 at 2:05pm Add comment
MFC-5100C This printer is a piece of junk!

Someone in this forum wrote:
"Well the best thing to do, is "STAY AWAY" from rerills and imitations"

Must work for Brother. I use only brand new Brother cartridges.... it still won't print in mono... only color option, whether I want to or not.

I found someones helpful suggestion, see below, haven't tried it yet though:

Summary: Junk, but if you have it here is how to deal with it
Comment: if you WANT to be able to just use black only you can put black electrical tape over your empty cartridges on the "front" of them. It's the part that faces you when the cartridges are in the machine and. Put the tape from the label (where it has the bend in the cartridge) up to close to the top and the laser that the machine uses will no longer detect an empty cartridge.
- Anonymous
I found a source online that sells the Brother printheads for $34.95 (plus tax in CA). I'm ordering one, so I'll post again with a status to let you all know whether it worked or not. All in all, this isn't that bad. I think it's worth it to buy the cheap inks ($20 for all colors) and replace the print head every year, because with HP, the cartridges cost me $50 about twice a year, so this is definitely comparable.

Printhead source:
http://www.inkcessories.com/
by Anonymous on Jan 21, 2005 at 12:04pm Add comment
I just ordered my printhead from the inkcessories.com site you gave. Does it come with installation instructions? If not, any advice appreciated.
FYI: I've always used Brother ink, no cheap substitutes. I've had this machine for a few years and it was cheap ($150) so if this doesn't work, I'll just donate it to my local high school to practice repairs on. They love this stuff. - unknown
interesting thread and i too am living thru error 41 hell. A note to all interested users of this platform and error msg --
1)dont trust the service clowns. they are only going to gouge you for labor and abhortently large parts costs. I think they are aware that the only reason you would get one of the boat anchors fixed is that you have a ten year supply of ink that you have purchased.
2)if you yell loud enough to the brother reps they will give you a new complement of ink cartridges. this is their way of attmepting to get you to stay with the brand at all.
3)I have cleaned the print head with no success in clearing 41 hell.
4)has anyone replaced the print head successfully ????

thanks.
by chet on Jan 27, 2005 at 8:08am Add comment
I have had a MFC 5100C for 13 months before I got the dreaded Error 41. I had purchased the extended warranty from Staples. After two months at the Staples repair shop they're now telling me that the extended warranty does not cover the printhead, because it's a consumable product. I am in disbelief. How can the printhead be a consumable product? It's not sold in the store and the sales rep that sold the machine to me told me that the extended warranty would cover everything except the cartridges. I checked Brother's website and under consumables for this machine they list the cartridges and paper, no mention of a printhead. I will be calling Brother to complain.
by unknown on Feb 3, 2005 at 11:43am Add comment
This is a case to talk ONLY to the Staples Manager; after that, if he proves to belong to a company without principles, take his name, go to Staples website and complain and warn them that you are also complaing to the Best Bussiness Bureau. I personally avoid Staples as much as I can. We are the ones that buy: let's not buy from them, and let everyone know about them. Please post the location and name of the manager, so everyone can avoid them. You will be welcome to copy and paste this message if you are going to e-mail them. - Anonymous
Below is what I wrote in October.

"Here is the soloution.
Go buy a new model 5xxx or something at about 120 dollars. Take the new printhead and put in the 3100 and the old in the 5xxx machine. "

Return the 5xxx and you will have a new printer for free.

It may not be ethical but what Brother has done to us with error 41 we are equal.

This is the second Brother that has done this just after a year old. I would like to see the look on their faces when they get it back and see the old printhead.'


It worked until today, Feburary 5, 2005 no warning nada, just the error code 41 call Brother, screw them!!

I tried to reset the code as instructed above, nada!

Screw Brother, I am going out and buy something else tomorrow.

Any sugestions?
by unknown on Feb 5, 2005 at 7:10pm Add comment
i couldnt believe my eyes when i came on line to see what error 41 meant and saw all of these other emails from people in the same exact predicament! Luckily i read them the serial number located under paper tray and im still covered under warranty. They are sneaky though, they made it clear if i do not make arrangements to have the old machine picked up by fedex within 3 days of receiving new unti i will be charged in full for it!
Never again will i buy another product from brother. It is obvious this is a major defect that they are unwilling to resolve.
by unknown on Feb 9, 2005 at 1:28pm Add comment
Hello friends.
I am in Hong Kong and I also has these error 41 on my MFC3100C at 14 months of age.
I looked for the serial no, which says H3N025xxx. Would this be August 2003?
Many thanks indeed.
Still trying to get hold of the Brother dealer here, if they will ever listen to their own answering machine.

by unknown on Feb 14, 2005 at 12:53am Add comment
I also called Brother and getting a replacement.... but it seems it won't be a solution...If anyone discovered already how to "fix" it or buying the printheads over and over is the only "endless" solution to this matter ??? What to do/or not to do to do not have this ERROR41 which shows on without any reason ???;(;(;(
Shouldn't all of us make a class lawsuit against brother?????????
by unknown on Feb 16, 2005 at 9:44am Add comment
Would like to let everyone know that I too had my Brother 3220c replaced by Brother free of charge in 07/04. Well today I have the the same thing happening error 41. I called brother and the only solution they offer is to take it to a repair center at their cost ( repair and parts). I should not be out one dime ( gas or shipping costs) when they knew this was a problem and they have not corrected it. They sent a new defective mfc knowing the warranty would run out by the time the new one would break.I will be in contact with class action attorneys and notify everbody that may be interested in joining. This is ridiculous. Error 41= completely useless machine. I will also be filing a claim with BBB as many other unsatisfied customers have. I suggest you all do this too so we can get their attention. - Anonymous
yes where do we start!!!totaly fed up 1 week out of warrenty and here to find out they gave an extened warrenty of two years But not to all!!!!law suit is in order let me know thanks nj - Anonymous
I live in New Zealand have a brother mfc 5100c, which has now given me the dreaded error 41 message
If i had not found this page i would not have discovered that this is just a shit product from brother
obviously, they have a wordwide problem and do not intend doing nything about it
This is disgusting, and a poor reflection on Brother products in general
Because of their attitude, which was to feign surprise that I had such a problem, while obviously knowing it is a design fault, i will not be replacing it with another Brother

Has anyone had any success with cleaning out the printhead with compressed air etc?
Copie
by copie on Feb 16, 2005 at 8:19pm Add comment
I replaced the 3 color carts. on my mfc-3100-c last week. Two days ago, the magenta stopped printing. 20 cleaning cycles = nothing better. I removed the head, soaked it in very warm water for 30 minutes, dried it off and replaced it in the machine. After the initial startup cleaning and priming cycle, there was no improvement. The ink was from Extra Cartridges in Kansas. Their ink cartridges always workd great in my two Epsons. The Brother is a little less than two years old. I am very disappointed....
by unknown on Feb 19, 2005 at 12:32pm Add comment
The instructions for replacement of the printhead are detailed (four pages)

They came with my order of a new printhead from Inkcessories.com ($34.95/free shipping) that I just received. I haven't had a chance to replace the printhead yet.

They include diagrams, etc. and are too detailed to share in this kind of forum

I suggest you contact Inkcessories.com or a similar vendor for more info. Once I replace it, I will post a new message to let folks know if it eliminated that Error 41 message.
by Megan on Feb 21, 2005 at 6:34pm Add comment
Thank you for the website, i placed an order for a new ink head.
by Anonymous on Feb 22, 2005 at 9:00am Add comment
I bought my MFC 3320CN printer in April or May of 2004. I work from home, so I do a lot of light printing 4-5 times a week. I don't ever do heavy printing, but the machine serves as my fax, also. I receive faxes a few times a week for work.

Today, I got this "Error 41" message for the first time; and being of a curious nature, I found this website.

I called Brother at 800 284-4329 and after a nominally short period on hold (maybe 10 minuts), I spoke with "Tanya" the customer service rep. I told them of my research of this extremely common problem, and although I have used aftermarket inks, that no ink should ruin a print head in just a matter of a few months.

They are sending me out a refurbished replacement. All they require is a $1 authorization to a major credit card and they pay for shipping of the replacement printer, and also to send my defective untit back to them.

If anybody else has any problems with this, just call Brother. If you have a newer unit, they should replace it for free. I will never buy another unit from them again, but I will take their free replacement.
by Kelly on Feb 22, 2005 at 1:27pm Add comment
What number did you call? - Anonymous
Just to let you know they also replaced mine on 07/04 and today 03/03/05 the old dreaded error 41 again. This time they said to take it to a repair shop at their expense. (I will not be out one dime is gas or shipping for a problem they have never corrected).This printer head problem was supposed to be fixed on the new?? machine they had sent. Well it has not been fixed and I beleive they sent it knowing the warranty would run out before the problem surfaced again. I am fighting Brother all the way on this one. So if they send you a New?? replacement I would suggest before the warranty runs out ask for another one because it will do the same thing. - Anonymous
I called Brother at 800 284-4329
by Kelly on Feb 22, 2005 at 5:06pm Add comment
I got this error message after 18 months of use on my 4820C. I called Brother in Sweden and they told me to ship the machine to them/or local service center for replacement of the printhead. 2 year warranty in sweden.

4 days later I got my machine back with a new printhead (new improved kind) and new ink cartridges.
by Anonymous on Feb 24, 2005 at 7:20am Add comment
My new computer has Windows XP. the install disc for the brother 3100c does not work with XP. How do I install this program to run my one year old printer on my new computer?
by Purcy on Feb 26, 2005 at 6:56am Add comment
You can get your drivers here:

http://www.brother.com/E-ftp/info/index.html
by Kelly on Feb 26, 2005 at 8:33am Add comment
LoL, actually, I'm not now, nor have I ever been employed by Brother, or any other consumper product manufacturer. I have a degree in criminal justice (hence the curious nature and research abilities).

Actually, I think that these machines ARE poverty stricken rice eating unsatisfactory levels of quality AS STANDARD paper weights, and will always be excrement. (as you said)

I just wanted to share my findings with everybody else. I hope that everybody here buys a Canon, or something better when thier replacement machine suffers the same fate. I know I will.

by Kelly on Feb 28, 2005 at 12:57am Add comment
If you have this problem call brother now.. If you come at them the right way they will replace it you will need a credit card for sure for a 1 dollar hold and if you send the machine back they will pay for shipping and everything make sure you take off any accessories such as paper trays and such and leave ink cartridges in the machine. and bam hopefully the new one will not have that same crappy print head will update you guys if I have the same problem with the new machine
by Anonymous on Feb 28, 2005 at 1:45pm Add comment
I had to ask, iv come across a few ex canon staffers who are keen as to tell all. brother have fobbed one of my customers off so many times she has had to take it up with the small claims court, they just wont fix or replace her mfc she used original inks not that that matters, heres the law.

(TRADE PRACTICES ACT 1974 The above ACT requires OEM,S to fullfill their warranty obligations on thei products UNLESS THEY can prove that any damage to the product was caused by a factor out of their control.

Should any individual or company representative make any accusations to the contrary and will not furnish details in writing explaining the damage that has been caused and how it was caused by a non genuine product, then they do not have the right to make any accusations against the bussiness,supplier or products involved in the situation.

The ACT prohibits companys stating that customers should only use original products when other products are available that will work in the specified machine

Deceptive practices: Where it was found that a tech or company representative deliberatly makes a misleading or deceptive statement to a customer that a generic product has caused damage to the customers product without providing the appropriate evidence and details in a written statement then the injured party would be entitled to seek damages.

Failure to compy with the ACT can result in fines of up to $10,000,000 for companies and $500,000 for individuals.)
companies like canon, brother, hp, officeworks need to be held accountable for telling their staff to lie. and the staff themselves well they could arm them selves with the truth but through ignorance or lake of consitution they havnt and need to also be stopped this is a seriously embedded problem with these and so many more companies i dont know where to start the fire. any way they still say no and its just not on,does anyone have any suggestions on how we can go about changing the way these companies operate.
by unknown on Feb 28, 2005 at 7:37pm Add comment
I had to ask, iv come across a few ex canon staffers who are keen as to tell all. brother have fobbed one of my customers off so many times she has had to take it up with the small claims court, they just wont fix or replace her mfc she used original inks not that that matters, heres the law.

(TRADE PRACTICES ACT 1974 The above ACT requires OEM,S to fullfill their warranty obligations on thei products UNLESS THEY can prove that any damage to the product was caused by a factor out of their control.

Should any individual or company representative make any accusations to the contrary and will not furnish details in writing explaining the damage that has been caused and how it was caused by a non genuine product, then they do not have the right to make any accusations against the bussiness,supplier or products involved in the situation.

The ACT prohibits companys stating that customers should only use original products when other products are available that will work in the specified machine

Deceptive practices: Where it was found that a tech or company representative deliberatly makes a misleading or deceptive statement to a customer that a generic product has caused damage to the customers product without providing the appropriate evidence and details in a written statement then the injured party would be entitled to seek damages.

Failure to compy with the ACT can result in fines of up to $10,000,000 for companies and $500,000 for individuals.)
companies like canon, brother, hp, officeworks need to be held accountable for telling their staff to lie. and the staff themselves well they could arm them selves with the truth but through ignorance or lake of consitution they havnt and need to also be stopped this is a seriously embedded problem with these and so many more companies i dont know where to start the fire. any way they still say no and its just not on,does anyone have any suggestions on how we can go about changing the way these companies operate.
by unknown on Feb 28, 2005 at 7:40pm Add comment
I had to ask, iv come across a few ex canon staffers who are keen as to tell all. brother have fobbed one of my customers off so many times she has had to take it up with the small claims court, they just wont fix or replace her mfc she used original inks not that that matters, heres the law.

(TRADE PRACTICES ACT 1974 The above ACT requires OEM,S to fullfill their warranty obligations on thei products UNLESS THEY can prove that any damage to the product was caused by a factor out of their control.

Should any individual or company representative make any accusations to the contrary and will not furnish details in writing explaining the damage that has been caused and how it was caused by a non genuine product, then they do not have the right to make any accusations against the bussiness,supplier or products involved in the situation.

The ACT prohibits companys stating that customers should only use original products when other products are available that will work in the specified machine

Deceptive practices: Where it was found that a tech or company representative deliberatly makes a misleading or deceptive statement to a customer that a generic product has caused damage to the customers product without providing the appropriate evidence and details in a written statement then the injured party would be entitled to seek damages.

Failure to compy with the ACT can result in fines of up to $10,000,000 for companies and $500,000 for individuals.)
companies like canon, brother, hp, officeworks need to be held accountable for telling their staff to lie. and the staff themselves well they could arm them selves with the truth but through ignorance or lake of consitution they havnt and need to also be stopped this is a seriously embedded problem with these and so many more companies i dont know where to start the fire. any way they still say no and its just not on,does anyone have any suggestions on how we can go about changing the way these companies operate.
by Anonymous on Feb 28, 2005 at 7:44pm Add comment
100 Somerset Corporate Blvd. Bridgewater, NJ. 08807

You are receiving this mailing because you purchased supplies and/or registered with Brother International Corporation. Your privacy is extremely important to us. Click here to view our privacy policy. If you would prefer not to receive future messages from Brother International Corporation, please Click here.

Dear Brother Customer:

Thank you for purchasing a Brother product. Our records indicate that you have purchased one of our Ink Jet Facsimile or Multi-function Center® models identified in the list below. Customer satisfaction is the utmost importance to us and we are pleased to announce that we have modified the limited warranty offered on your Product. More specifically, the maximum warranty period for the Print head for certain failures has been extended from 90 days to 24 months from your original date of purchase at no cost to you. Please click here to see the revised warranty in its entirety and please print a copy for your records

Brother International strongly recommends the use of Genuine Brother replacement ink cartridges. Use or attempted use of potentially incompatible ink and/or cartridges may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third party ink and/or cartridges. To protect your investment and obtain premium performance from the Brother product, Brother strongly recommends our customers use genuine Brother supplies.

If you are currently having any issues with your product or our services, please contact us by phone or email, so that we may assist you.

Call our Customer Service Department at 1-800-284-4329 or send us an email by clicking here.

Thank you for your continued interest in Brother products.

Sincerely,

Brother International Corporation

Models Covered by Revised Warranty

FAX1800C, FAX1820C, FAX1920CN, MFC3100C, MFC3200C, MFC3220C, MFC3320CN, MFC3420C, MFC3820CN, MFC4420C, MFC4820C, MFC5100C and MFC5200C
by unknown on Mar 1, 2005 at 10:07am Add comment
As Derrin would say Shame Shame Shame Brother, this is a respose to your last post,the last paragraph.you come up with the goods and extend the warranty,10 points how gracious of you, but you still use DECEPTIVE statements to manipulate (scare,trick,lie) your customers. Listen VERY carefully...

YOU will need to provide a little thing called Evidence and details in a WRITTEN statement that damage has occured. Now we all know it is physically IMPOSSIBLE for Brother to do that,you know you cant prove it and your legal department will never allow yourselves to be open for an attack by ever acctually putting it in writing.

Realizing that not all your customers are as stupid as you may like: IF I HAD ALWAYS ONLY EVER USED AFTERMARKET INK IN MY PRINTER YOU ARE BUY LAW STILL REQUIRED TO HONOR YOUR WARRANTY. lets quote your last post (our warranty coverage does not apply to any problem that is caused by the use of unauthorised third party ink).
did we all read that right kiddies? PROBLEM THAT IS CAUSED BY THE USE OF, say it very slowly an out loud if you need, Brother wont provide evidence or a written statement that any problem was caused by anything so whats the point of saying they wont honor warranty.......thats right, to scare you, to trick you and blatently lie to your face!
These unethical DECEPTIVE practices wont continue for ever,your customers are becomeing educated.Although your last paragraph is technically correct and barely legal to state, we all now know its total rubbish - Anonymous
My Brother MFC3100C came up with error 41. I've spoken to several people who also own a brother & have this very same problem. I found out this is an ongoing problem brother has with their machines.
what ashame that brother has a set-up just for folks to return their machine within a year for repairs. I've never seen a company this horrible to treat customers like this knowing this error would come up regardless
in one year or less. It's a setup and a bad one for business. I will make sure I put this is the paper and on the internet to many people to stop them from buy a brother & also I will be sure to give the
public all the inquires from what customers has already quoted on the net. Everyone seems to have had the same problem of error 41 & then force to buy a printhead. If brother products can't last pass a year,
it needs to be off the market. I am making cards and pass them to any and everyone I see in order to show brother what they did to folks like us. This is rotten on brothers part of how they treat their customers.
It's ashame when their is some kind of set-up from a company that's always involved to fool the customers. So many people have complaint about Brother machines & it's short usage. I didn't belive this until now
as it has happened to me. I cannot print due to error 41. I lost my job so I have NO money for fixtures and now I cannot even print out resumes to post for employment due to something that should be a minor problem
but turns out to be a major problem. I will make noise on this matter because it's just not fare to me or others. I'm stuff with a printer that won't work due to error 41 and if you guys, Brother don't make money
from this, you don't care about the problem of the customer. However, you are the one that created this problem just to make money. Why do everything have to be a money-making scam. Why can't it just be to sell a good
product to customers and build up a good reputation?
Sign Ms. Sharon Nivins ready to take action especailly if I don't get some immediate results on this matter.
by unknown on Mar 3, 2005 at 3:37am Add comment
Good. Please start and for sure hundreds (or even thousands) will follow including myself. - Anonymous
$29.99?? $34.99 was the cheapest I could find that printhead. Oh well, what's five bucks? Yes, the thing came with very detailed instructions from Inkcessories.com. I installed it and the Error 41 message went away. HOWEVER, the magenta still doesn't print (so for now it's a fine B&W printer ;), and cleaning cycles don't seem to help. I haven't tried soaking the printhead, but it's brand new; I can't imagine that helping. Does anyone else know of another place in the printer where ink can clog up??
by Anonymous on Mar 3, 2005 at 3:38pm Add comment
I just received my replacement for my 3320CN printer. This problem is not isolated to the 3100 series. It's universal with all Brother's stuff.

Keep one thing in mind. They do not ship you out a "brand new" replacement. They were very clear to me when they sent my replacement that it was a "refurbished unit" not a new one.

The authorized a $1 charge to my credit card, and shipped it right to me, via FED EX over night delivery; and, they gave me an RMA shipping label to ship it back to them overnight, as well.

I'm now up and running again with a replacement, at no cost. Of course, the warranty on this printhead is 24 months, and my "new" unit crashed and burned after 9. I'm anticipating going through two more free printers before it's all said and done. At about $40 for next day shipping each way, I figure Brother deserves that for my troubles.

Next time, I'll pay for a better printer that will last longer.
by Kelly on Mar 3, 2005 at 5:15pm Add comment
I had spoke with a service center person that Brother recommended I take the unit to for repair and asked if I brought the unit to them at Brothers cost if he would be replacing the unit with a new design of printer head or if it would be the same.He could not answer that. So I will continue to fight Brother on this. Leads me to believe it would be same head whch is good for about 7mo. I have now filed a complaint with the BBB and have contacted a class action Attorney who is reviewing the case. I will keep you all posted. Brother is too big to have such poor customer service. And the Extended warranty is a joke. FIX THE PROBLEM BROTHER!! - Anonymous
This is going to be a GOOD note about Brother.

My Brother MFC-3100c is several years old. I use it a lot for home business work. Been having trouble with too many pages being pulled in a once. Called them and they are sending the little replacement "skid" so that only one page goes at a time.

This week started getting Error 41. I called and they are authorizing the repair at no charge to me! I just need to take it in to the local service center. I'm really pleased.
by unknown on Mar 4, 2005 at 9:49am Add comment
It's great to hear that you can say something good about Brother. About 7 months ago when they replaced mine with a new refurbished one I was very happy too. But, now the replacement is doing the same thing. Error 41. My machine is the 3220C. And, yes, they are willing to pay for the repairs. And IF this one only last 7 mo after repair then what. The problem lies with Brother.. These machines are defective and they have known this for quite some time. They need to recall all of them (most people have probably given up and tossed them)and refund everyone. When you get yours repaired, ask the service person if this is a new designed printer head or if Brother is using up their old stock and hoping this problem will go away. Please keep us posted and I am sure we will hear back from you in 7 - 9 months. - Anonymous
Error 41 on my Brother 5200C. 15 months old. Called brother and got a nice lady with an Indian accent who arranged for free repair at a local repair depot. Brother has extended the warranty on head problems to 24 months.

I assume I will have to bring the printer in with "genuine" Brother print cartridges or my repair will be rejected? Can anyone verify this, and does anyone have a set of empty original cartridges they will sell me for a reasonable price?
by mws2146 on Mar 4, 2005 at 12:50pm Add comment
What a scam. I will never buy another Brother product as long as I live!

Error 41 and you have no warning, kind of like when your color ink cartrige is empty and the dumb thing wont print black.
by Anony on Mar 5, 2005 at 7:44pm Add comment
Well, I'm glad they replaced my unit (this time). I will be sure that they replace it for a full 24 months, of course, too; however, they lack integrity as a consumer product manufacturer with what they know about this recall; and they should recall all these units and upgrade all of us to the next better model with a reliable printhead.

I paid $179 for my unit. My boss bought the exact same unit for $79 with a rebate on it! I guess brother knows it's crap so they are trying to dump them.

I just hope that they fix the issue. I do like this 6-in-1 unit . . . . but as it stands, I would not buy from Brother again if I had to actually pay for it.
by Kelly on Mar 6, 2005 at 1:08am Add comment
Add me to the list of screwed over MFC 3100c owners. Guess I'll try the inkcessories site.
by unknown on Mar 8, 2005 at 6:19pm Add comment
What a #$@@**!ing scam! I hate this brother "Multi-F@#@$\%^up-Center." This is the second time I've had the Error 41 on my 5100C. For the record, I think Brother sucks and I'll never buy another Brother anything. I am going to call them and raise hell to get anything and everything free they can give me... and it still won't be worth the trouble their awful printer has given me already.

When the class action suit comes to fruition, PLEASE MAKE SURE I AM IN! I will testify in person or by affidavit. BROTHER SUCKS!
by Edmond on Mar 9, 2005 at 7:31pm Add comment
Here is a reply from Brother regarding my 3220C error41.
Brother Customer:

Brother is aware of the printhead issue and has developed a replacement
printhead to correct the issue. If the machine is still out of the one
year warranty, a printhead replacement (at a service center) may still
be done at Brother's expense. To determine whether your print head
failure is covered under the warranty extension, we will require the
following information. You will be notified, via email, regarding the
status of your unit.

Model Number
Serial Number
Machine Error on LCD (if any)
Date of Purchase
ZIP Code
Daytime Phone Number (if we need to contact you)

If your unit qualifies for the warranty extension, Brother will issue a
Work Order to an Authorized Service Center in your Zip Code. You will
be notified, via email, when this has been completed.



Sincerely,


Facsimile E-mail Support
Brother International Corporation, USA
[email protected]



Original Message Follows:
-------------------------

Have the printer heads been redesigned or are you just replacing them
long enough to run out the warranty. If I have to take this to a repair
center I need to know this before I waste my time. You have already
replaced my first one with another piece of junk. REFURBISHED> It should
have been brand new and the printer head should have been redesigned. I
do not believe it was. What is so sad is that I always swore by Brother
products and this has been a total nightmare. Instead of repairing these
defective units please recall all of them. Make your customer come first
as you have in the past.
Another unsatisfied customer.
Hewlitt Packard here I come!!
- Anonymous
well mine just did the error bit
i guess this will be the last brother i buy.
you would think with all the problems with this model they would have recalled them.
maybe this company has got like a lot of others too big to care.
by sharron on Mar 10, 2005 at 8:35am Add comment
well mine just did the error bit
i guess this will be the last brother i buy.
you would think with all the problems with this model they would have recalled them.
maybe this company has got like a lot of others too big to care.
by sharron on Mar 10, 2005 at 8:38am Add comment
Folks:

How do i take the black ink out of my brother mfc 3100c and replace it with another. I have tried for two weeks to change my depleted black ink with no success. any ideas?
by paks on Mar 11, 2005 at 5:18am Add comment
Does anyone know how I can change the black ink in my brother mfc 3100c?

Have been trying for so long to change with no success.
by paks on Mar 11, 2005 at 5:32am Add comment
Read LCD display, follow directions, one means yes, two means no. The LCD screen will ask to replace black ink, reply one for yes, carridge will slide to the left, press the tab holding ink cartridge in, flips up, remove old, replace with new, flip tab down, it will then ask "have you replaced black" one means yes, carridge will then slide to the right and start wasting ink on a head clean (will most likely ask for next ink cartridge as they all run out at a similar time due to the excessive head cleaning) Refer to user manual if unsure, have fun :) P.S. Make sure you read the forum and get a new model. - Anonymous
Read LCD display, follow directions, one means yes, two means no. The LCD screen will ask to replace black ink, reply one for yes, carridge will slide to the left, press the tab holding ink cartridge in, flips up, remove old, replace with new, flip tab down, it will then ask "have you replaced black" one means yes, carridge will then slide to the right and start wasting ink on a head clean (will most likely ask for next ink cartridge as they all run out at a similar time due to the excessive head cleaning) Refer to user manual if unsure, have fun :) P.S. Make sure you read the forum and get a new model. - Anonymous
Grrrr...add me to the list as well. I bought my MFC 3420C 2/04 and got the dreaded error 41 about 12 1/2 months later. The magenta hasn't worked in months, and I haven't even used one whole ream of paper in the piece of cr@p yet! I'm going to attempt calling customer service this week. Grrrr.....
by unknown on Mar 12, 2005 at 8:17pm Add comment
This problem does not exist with only one model of brother printer.. it only with the MFC's mainly the colour inkjet ones...
Yes this is a problem that should be dealt with... atleast they are doing something (IE: extending warranty) rather than leaving you pissed and out of a printer...every company has there problems... samsung has a problem with there DLP tv.. now these things cost 2000$ upwards and all they do is refer you to a service center when the bulb goes out...

As far as not being able to use the black ink if your colours are out.. well that's something you should have asked about before purchasing... the explanation for why they designed it this way is not too great but nonetheless makes some sense (nozzle dries up.. ruins printhead etc...)

Will they recall? i really doubt it.. will they continue to extend the warranty.. i believe so.. so use it.. and remember that they are legally only supposed to adhere to there 1 year warranty.. IF you want.. stay away from brother for a couple of years... Don't buy an HP they are rips... and suck also.. Buy a Canon, which is imo the best right now...
by WP on Mar 13, 2005 at 11:24am Add comment
Brother has extended the warranty period for "Machine Error 41" to 30 months of serial number or 24 months of Proof of Purchase. To verify if your printer is covered under the extended warranty period, please call our toll free customer service number at 1-800 284-4329.
by Brother on Mar 14, 2005 at 2:38pm Add comment
If you call Brother customer service 1-800 284-4329, they will send you to the nearest service center to have your machine repaired at no charge. Please let me know if you have any further questions.
by Brother on Mar 14, 2005 at 2:44pm Add comment
Brother,
Why should any of us have to take our broken down machines to a service center ( mine is an hour drive one way) or spend a dime to ship it to a service center. You were very aware of this problem when you shipped me a DEFECTIVE replacement while my unit was still under warranty. Brother should pay to have these DEFECTIVE units shipped to a repair center and shipped back to us. For once why don't you show some responsibility for this problem. Just looking at these forums it is quite obvious this has been a KNOWN problem for quite some time and it definately was a known problem when you replaced my unit with another DEFECTIVE one. - cpiggyc
If there is not a service center in your area, we have other options to offer in regards to have your machine repaired at no cost. Please contact our customer service at 1-800 284-4329 M-F for assistance.
by Brother on Mar 14, 2005 at 5:44pm Add comment
I have just received a brother mfc-3420c from one of my clients to be repaired. Turned it on and up comes ERROR 41. THE PRINTER IS STILL UNDER WARENTEE BUT MY CLIENT USED FAKE INK IN IT AND NOW BROTHER WONT ONNER THERE WARENTEE AS MY CLIENT USED FAKE INK IN IT!!!!!! They should be ashamed of there self. I dont know how to go about repairing the merchine as I am a computer, monitor and playstation- xbox repairer. But not really a printer repairer. I dont know how to fix the error. I opened the printer up and cleaned the print head and the nematic system that cleans the head and sucks the wasted ink away to the container at the bottom but still no go. Any idea how to fix it? I live in Auckland, New Zealand.
by Anonymous on Mar 15, 2005 at 4:28pm Add comment
Call Brother back and insist on getting the machine replaced or repaired. This is a known problem with the print heads on many of their MFC's. I myself had the same problem and I was using the BROTHER INK as were many other people. The first time it happened they replaced my machine with a new or refurbished one and now it has happened again. I will be taking it to a repair center at Brother's cost. Do not take no for an answer from them. Read all of the other forums on here and you will see just how wide spread this problem has been for quite some time.
by cpiggyc on Mar 16, 2005 at 7:41am Add comment
I'm very pleased to see you are getting your machine repaired at our cost. Just to let you know, we are not saying no to customers with this error condition as long as they are within the 2 years of proof of purchase or 30 months of serial number. We are being very considerate to customers with this error condition.
by Brother on Mar 16, 2005 at 10:02am Add comment
I was wondering if the printer daughter recieved as a gift is covered to receive new print head?

MFC3100C
s/n:
K213303 130

I am without phone service so am unable to call at moment.

Thank you.

- Anonymous
I got my 5200C back from the repair station with no hassle and no charge. Brother sent the updated head Fedex 2nd day air. I did bring it to the repair station with "genuine" brother ink cartridges, though I have used compatibles since I had the machine.

They told me at the repair station that they had been replacing lots of print heads under warranty. The 24 month warranty is for error 41 only, and runs from when you bought the machine. They sent Brother a printout showing how many pages had been printed, and how many times the ink was changed, and a long list of things I didnt understand.

This is my 3rd multifunction machine. The first was an HP, where you changed the print head every time you replaced ink. The replacement ink is expensive, and compatibles are not available, so I had to refill the cartridges, which is messy. It finally wore out. The 2nd was a Canon, which had paper handling issues. It would not feed a fax one page at a time...the rollers appear to be very small. Canon was no help, so I finally returned the machine where I bought it.

The brother handles paper flawlessly, the fax is fast, and it has many other features I like. The ink is less then $3.00 at Nextimaging. The Black ink Cartridge is huge, it prints hundreds of pages. Even if I have to buy a new print head for $35 once in a while, that is less then one refill ink cart for a HP.

JMHO

by mws2146 on Mar 16, 2005 at 10:48am Add comment
brother took my printer back and then rang up the retailer i gave it back to and said...we need the ink to repair the problem...or they just won't fix it...this is Brother ...the people who make printers and they need my ink....shoddy buggers...looking for an escape to see if im using dodgy ink...well no fellas...i have been buying your expensive crap for the whole year i have had the MFC...i'll never buy a brother product again and i'll let others know of my misfortune....I cant believe it there arrogance or the fact that it broke only 1 day after the year anniversary of purchase????? programable explosive eprom...conspirathists...you are naughty brother
by madman on Mar 17, 2005 at 9:28pm Add comment
Brother has to replace it no matter whether you use Brother's proprietary expensive ink, or if you use the eBay $2.85 cartridges, or if you refill it yourself for a few pennies. They can't tell you what kind of ink to work. Ink is ink. Read laws on consumer product regulations for OEM use where aftermarket accessories are concerned. There has been reference to that above.

That's like Ford telling you that your whole warranty on your brand new Mustang is null and void if you use Pennzoil because they only want you to use Motocraft oil.

Think about it folx, and use common sense.

If worst comes to worst, email [email protected] . . he's basically admitted here in this thread that Brother printers are crap and he'll replace it for you. . . or at least tell you how to. He's been posting here with us. :-D
by Kelly on Mar 18, 2005 at 2:22am Add comment
Oh My Holy Hell,

I just got my "error 41" last night and I have not had a chance to talk to brother yet but I am hoping that they will take care of it like they seem to have for alot of you. I can deal with "taking it in" every year because I live in an area where service is close by. It has been a good machine otherwise (I agree with MWS2146 on everything he/she said, I have owned or worked on alot of different printers and it does handle the paper the best of all of them) for the purchase price and all it needs is a printhead, that works for me.
Had to throw in MHO.

JED
by unknown on Mar 19, 2005 at 3:15pm Add comment
Does anyone know how to determine when the printer was manufactured by reading the serial number on the bottom of the printer?
The serial number on my 3100c starts withe letter "u".
by Anonymous on Mar 21, 2005 at 7:12am Add comment
how can i determine when my 3100 c was manufactured. the serial number on the bottom begins with "u". thanks
by Anonymous on Mar 22, 2005 at 11:29am Add comment
previous post on this board


A thing to note: the warrenty period is 12 months from the date of purchase OR 18 Months from date of Manufacture! check the serial number located under the exit tray the 8th and 9th numbers from the end are the month and year there will be a letter then a number like A3b234569 the A3 stands for April 2003. if within that period brother will replace the head and cartridges for free. Good luck trying to get it replaced if after that time period... - Anonymous
I have not been able to print for over a month, i am out of cyan, magenta, and yellow, but i have a new black and it still wont print, i thought maybe it was the settings or something so i reinstalled, and it still will not print, unplug and plug been there done that. Help please...
babiegirl1077
by unknown on Mar 22, 2005 at 3:10pm Add comment
You need all 4 cartridges to print anything. - Anonymous
Thanks for the clues, folks gave me there MFC3100, perfect condition, in box, sitting for ages, cause they got an error 41, so now I have it, lets see what the 800 number will do for me and being a computer "tech" lets see if I ever recomend brother. Oh and Kelly, love youre comments but one thing, you used the words "common sense" me thinks you should add an explanation of the words, I know far to many people who have never heard of them :D
by unknown on Mar 24, 2005 at 10:37am Add comment
Good point!!!



Main Entry: common sense
Part of Speech: noun 2
Definition: sound judgment
Synonyms: experience, good sense, horse sense, levelheadedness, logic, mother wit, practicality, prudence, rationality, reason, reasonableness, sensibleness, soundness, sound sense, sweet reason, wits
Source: Roget's New Millennium™ Thesaurus, First Edition (v 1.1.1)
Copyright © 2005 by Lexico Publishing Group, LLC. All rights reserved.
by Kelly on Mar 25, 2005 at 1:02am Add comment
Error 41 according to Bother is the print head malfunction, need to to replaced. Two years warranty on it.
You need all 4 cartridges to print anythings.
by unknown on Mar 28, 2005 at 8:12pm Add comment
I got the error 41 message 4 weeks ago, the machine was a MFC4820C, and was bought 9 months ago. I researched the message and found this thread, to my horror!!
My wife rang Brother in Manchester, (we're in Norwich), complaining of the crap machine, they sent a technician to my home within 2 days. He fixed the problem, free of charge, and assured me it wouldn't reoccur (as Brother has solved the problem printheads). Not once was I asked when I bought it, or if I had proof of purchase. Or anything. They just came and fixed it. My machine is running as good as ever. I cant fault the service. Some of you guys probably wont wanna hear a positive feedback like this when youve had nothing but trouble, but hey, they sorted me out no trouble, no cost. What can I say?!!
by devil25 on Mar 29, 2005 at 4:29pm Add comment
From Bangkok, Thailand

My office is using MFC3420C, we bought it since June 2004. The Error-41 shown up last week withoug nobody do anything with it.

My people called local Brother and got the instruction to unplug the machine and restart it with some strange tips. It doesn't work, Error-41 come again and again.

Today, I call Brother myself and ask what actually is the "Error-41", the reply surely is about print head.

She suggested me to bring the unit over for print head replacement and upgrade the firmware. I'll do it on this Thursday but unfortunately it takes atleast 5 days to return.

Brother is cheap, a lot of interesting functions, so that we bought it. But if the Multi-Function comes with Malfunction, rather not buying it.

A bit surprise when searching in Google for Error 41 and found I have a lot of friends in here.

Have a nice day.
by unknown on Apr 5, 2005 at 12:43am Add comment
I found you guys after googling on "brother mfc 3100" intending to find out how to get around with one ink cartridge being empty, and am flabbergasted by the slew of complaints about Error 41! I bet my piece of rubbish is doomed -- bought it in X'mas 2003 -- have just replaced the black with a clone. Thanks for all the great tips so I'll know what to try (or know better to not try at all) when Error 41 comes along!

Screw that stupid scam of not letting you print unless all 4 cartridges have ink! I had a Canon before and could print until the very last drop of ink (color or black) was gone. Actually, I see TONS of ink left in my cyan cartridge but the display keeps saying its empty, even after I've tried to fool it by pulling out the cartridge and putting it back then entering "1" to indicate I replaced it with a new one.

Anyhoo I found what I needed (and this should help 'babiegirl1077') -- thanks to one of many Anonymouses -- "put black electrical tape over your empty cartridges on the "front" of them. It's the part that faces you when the cartridges are in the machine and. Put the tape from the label (where it has the bend in the cartridge) up to close to the top and the laser that the machine uses will no longer detect an empty cartridge." I have yet to try it myself so we shall see.

My earliest problem with this piece of trash was constant paper jam less than 6 months into extremely light use. Jams happened for no apparent reason. I use the most popular multipurpose paper and could not get it to behave. One day it started cleaning cartridges on its own, and magically the paper jam disappeared after the cleaning was over. Since then I've reduced usage and all seems okay, but who am I kidding? As soon as the remaining cartridges get used up (or when Error 41 occurs) I'll be buying any new machine BUT a Brother!
by AT on Apr 12, 2005 at 9:47pm Add comment
Just got Error 41 in the middle of copying.
After reading through this page I feel I'm lucky -- I have the MFC 3100C working for 2 1/2 years !! I brought it on 9/29/02 (I still have the receipt) and it is produced on Feb 02 (my serial # is U56581F2N386444), so it's not covered by the warranty.

Brought the machine to an authorized dealer and they said it's going to cost me $80 (+ tax + ink if needed) to fix it. Alternatively they can sell me a new print head for $50. They said the print head is a consumable product, and it needs to be replaced after the ink cartridge is changed 3 - 5 times.

by unknown on Apr 16, 2005 at 3:32pm Add comment
Just want to report that I got the new print head from inkcessories.com, installed it according to instructions that comes with the print head, and it works great !!

Thanks for all your advice !

P.S. I could have called Brothers and may get it fixed for free, but then, may be not. $41 (I've to pay sales tax since I live in CA) is a small price to pay to fix this problem without driving to the dealer. It would have took me two weeks because the dealers are not on my way to work, and not many dealers open on the weekends.
- unknown
You can buy a brand new MFC3320CN at Fry's Electronics for $79.99 plus tax with a $20 rebate.
by Kelly on Apr 16, 2005 at 4:17pm Add comment
I too had the dreaded Error 41. We bought this in December 2003. My husband called Brother yesterday, gave them the serial number, told them it was a known problem. Guess what, no problem, they faxed a work order to a local repair shop, I took it in today, will be done tomorrow, will get a set of all new brother inks and a new print head at no cost. They took care of the issue. Didn't matter that it was out of warranty. Give it a try. If you don't like your first answer, call back and get someone else. He said they didn't give him a hard time at all. Good luck!
by unknown on Apr 19, 2005 at 3:30pm Add comment


I replaced a new cartridge but the display is ink black empty . can you please help me.
by unknown on Apr 28, 2005 at 6:46pm Add comment
Hi all,

I received a call the other day regarding a MFC5200 that I had repaired once before. The machine was bought in the states late 2003, and taken new to Australia by the production crew for the Rolling Stones. Some smart cookie in the crew plugged it into the power at the venue, not realising that Australia runs 240v power, not the 110v that the unit is designed for. After it went up in smoke (litterally!), it was replaced with a new one at the crew's expense, and was sent to me by the local crew to see if it could be repaired. Big Brother sent me a new PSU for approx $75US, and the unit was back in working order. It worked fine until a couple of days ago when I was contacted to say that it was bringing up the dreaded error 41, and that I could have it for parts. I googled for error 41 and came across this site, and was more determined than ever to fix the thing, rather than junk it.

Long story short, I sucsesfully repaired the print head. The secret is to use boiling water, don't use solvents like acetone or alcohol as these can melt plastics. The way I cleaned it was using a 10cc leur slip syringe filled with boiling water. Remove the ink tanks and push the tip of the syringe into the rubber grommets that take the ink from the tanks. Push the water into the head, then suck it back out into the syringe. Do this a couple of times on each color until the head is clean.

Hope this helps.
by B_Man1 on Apr 29, 2005 at 2:41pm Add comment
Hi B Man,

Where did you find the "leur slip syringe?"

Sounds like you have broken the code on how to fix the \%^#$#\%$#$ printer head problem.

Too bad that Brother doesn't tell us how to do it, BUT then they would not sell the New Print Head Job through their service dealers for more than US$100.

What I think of Brother is NOT printable.

Thanks and looking forward to the source for the syringe.

Rod Bricker [email protected] - Anonymous
This seems like a lot of work, for a $90.00 printer brand new...hmmmmm.
by unknown on May 2, 2005 at 1:16pm Add comment
Hi all. I am trying to install the mfc3100c onto another laptop that runs windows 2000. So far, no luck. Can someone out there give me a step by step, besides running the new driver? I have already done that, and so far no so good. I got a new USB cord, but it is not coming up on the new hardware wizard. HELP!
by janjan on May 3, 2005 at 8:35pm Add comment
Hi Rod,

I'm an operating theatre nurse, so I get them from work. You should be able to get them from a chemist.
by B_Man1 on May 4, 2005 at 1:51am Add comment
hi,had the same error 41,called brother on 1 800 284-4329 asked for my zip code as i was close to newark nj i was told to bring it to one of their repair shops or you can look them up on brother site,they guy fixed my printer ,replacing the printhead and 4 brand new ink cartridges,free of charge,he told me the warranty has been extended to 30 months,and was told by brother to fix any printer brought in free of charge,it goes by the serial which is under the front paper tray. the number tells you the date like s/n b303 which is march 2003,anyone that has one schould check this out.hope this helps someone out there.

nick

this is only for error 41 on brother printers
by nickymetro on May 4, 2005 at 5:07am Add comment
I had the same experience as Terri. My MFC-3100c was purchased Oct 2003. After going through several sets of non-Brother cartridges, I got the Error-41. I called Brother and they asked for the serial # and if I was using Brother ink carts. I told them I wasn't and they responded that such use could damage the unit and void the warranty. Then they issued a work order to the local service center and I had the unit back in 2 days with a new printhead and all new ink cartridges - no charge. I wish I got that kind of service on all my system components.
by unknown on May 4, 2005 at 8:05am Add comment
For USA customers Brother has extended the warranty period for "Machine Error 41" to 24 months of proof of purchase or 30 months of serial number. Please call our toll free customer service support line at 1-800 284-4329 M-F to verify if your machine is within the warranty period. They will assist you on locating the nearest Authorized Service Center. If your product is within the extended warranty period, Brother will cover the repair cost to have your Print Head replaced. Brother has corrected the "Machine Error 41" error condition. Please let me know if you have any further questions.

Best Regards,
Brother International USA
by Brother on May 9, 2005 at 1:57pm Add comment
I already went out and bought a new printhead for my MFC 5100C, also known as a first class POS.

Now, if you are serious about being helpful for a problem you undoubtedly knew about many, many months ago, would you please tell all of us how to remove the printhead, install the new one and how to set the codes.

And, yes, I know about the extended warrenty, but your service centers are just too far away for them to look at it.

Just tell us how to fix the problem on our own.

Thank you.

Rod Bricker - Anonymous
i've been pulling the refills,then remove the carrige by un hooking the side springs and removing the carrier.using warm water flush down thru ink ports,shake it out.do it several times,till the copper colored face[head]doesn't show any color. flush with alcohol,put drinking straw over ink ports ,blow,shake then do it again.have had results lasting at least a month. i use cheap refills.shit box is out of warranty,brothers said to buy replacement .works good rest of time for me.
by Anonymous on May 11, 2005 at 9:40am Add comment
i've been pulling the refills,then remove the carrige by un hooking the side springs and removing the carrier.using warm water flush down thru ink ports,shake it out.do it several times,till the copper colored face[head]doesn't show any color. flush with alcohol,put drinking straw over ink ports ,blow,shake then do it again.have had results lasting at least a month. i use cheap refills.shit box is out of warranty,brothers said to buy replacement .works good rest of time for me.
by Anonymous on May 11, 2005 at 9:44am Add comment
Had the same experience as 93\% of others posting here. Called the Customer Service number and was very politely told I was SOL. I mean, I COULD purchase a new printer head for $29.95 plus tax & shipping and have it installed at a very inconveniently located service center for at least $50 more. But why would I do that? Instead, I'm now shopping for a new fax/printer - and you can bet it won't be a Brother. I hold grudges a long, long time (Brother, just ask Ford if you don't believe that). Bummer - I'd just put new ink cartridges in, too!
by Johnny 22 on May 16, 2005 at 1:21pm Add comment
My error 41 message started after I removed a nasty paper jam
exactly as I had been instructed to do so in the brother handbook. Not only do I get this error when I print but also when
when doing the allignment check.

As I review the dates of these postings I realize most folks here are just as lazy and self centered as brother expected you would be. as that you have not complained to the appropriate regulatory agencies; otherwise this matter would have been taken care of long before I purchased mine.

Thanks alot.

Rather than whine, shoot off an email to the FTC. They investigate based on number of complaints they receive. What are you a cry baby whiner or a TOP DRAWER GREIF MONGER who knows how to get results? Squeeky wheels do get the grease.

I dig my holes from the top and find it exhilerating to make good on a threat or two when warrented. It makes me better equiped for the future as a consumer as well.

I use the Feds Consumer action Handbook available at no charge from the GSA. If 25\% file complaints, a recall will be issued.
If you don't believe me, check out the kryptonite website.
It worked there!

Now go make a difference.
by unknown on May 22, 2005 at 8:34am Add comment
any one know the phone # to brother? What's the email to write the FTC?
by unknown on May 23, 2005 at 5:02pm Add comment
I called, they looked up my serial number and are fixing it. Might take awhile, but it worked for me.

I'm still gonna file with the FTC if I get their email. This many units crapping after a year is ridiculous!
by unknown on May 23, 2005 at 5:21pm Add comment
I could not believe myself there are so many postings about this problem. I had the same problem couple of weeks back. After that I completely turned off the machine for some time. I turned it on today to see whether it works or not. IT REALLY worked and printed couple of pages, and it gave me same error AGAIN.

I called brother support center, waited for 10-15 min, and the representative said brother would service it without any cost. I am going to call the service center tomorrow to check the status. Let me see how it goes.
by kr on May 26, 2005 at 11:31am Add comment
I'm 12 and I want my Brother Mfc fixed, it said to call Brother 41, but I don't know how to call them. I don't have the phone number. Can someone help, please and thank you.
by Jeffrey on May 26, 2005 at 6:02pm Add comment
my MFC 3100c just put out another error41 code. The last time I took the printer head out and cleaned it .Put it back in and it worked until now.
For those who want to change the ink or clean the head - " YOU MUST FIRST UNPLUG THE MACHINE AND LET IT SET FOR A FEW MINUTES'. After you do that,just follow the instructions in the manual for changing the ink cartridges on page 11-16.
by unknown on May 28, 2005 at 4:00pm Add comment
Have had the error 41 message on my MFC 3320CN.
Called Brother in Manchester, UK last week on Thursday 2nd June.
Engineer has been to my house today Monday 6th.
Printer head replaced. No problem. No charge. Machine now A1!
The engineer said I should have no further problem, but if I did, call again! What more can I say? Excellent service.

by chrisbez on Jun 6, 2005 at 6:25am Add comment
I just got this error 41 on my 3320CN that is 13 months old. That's when I read all this posts and others on the net and realized the extent of the problem.

I called an authorized repair facility in Mount Ephram, NJ and got a rather rude person on the other end of the line.

I called a facility on Greys Ferry Avenue in Philadelphia, PA and got a very helpful guy on the line who guessed exactly what error I got as soon as I mentioned "Brother". He tells me they do hundreds of these head replacements and it is starting to become a pain, in that they really don't make much money on it. But he was helpful just the same.

I wonder what the actual failure rate is for these? Seems like it is a huge number.
by unknown on Jun 16, 2005 at 12:37pm Add comment
I got the same machine error 41.It is a sheer cheating on the part of brother printer if the error is deliberately put in the microprograme software just to sell their print heads unethically. Also their ink is very costly and does not last long. I am going to discard the machine and buy a new one not brother printer this time.
by unknown on Jun 19, 2005 at 4:47am Add comment
I purchased a MFC 3820CN in November 2003 and received the Machine Error 41 message yesterday. I did a "google" and found this discussion. I will be calling Brother customer service tomorrow, for what I hope will be the final resolution for the problem.
by sadged1 on Jun 19, 2005 at 2:40pm Add comment
I have a Brother MFC 5100 and am having the same Error 41 problem. This discussion board has been very helpful and enlightening. Out of respect for the fact that this machine worked very well for about 1 1/2 years, I am not going to smash it into 100 little pieces. But I will never buy a Brother piece of garbage again. My recommendation: get a Lexmark or a Xerox. They have held up pretty well for me.
by unknown on Jun 26, 2005 at 4:01pm Add comment
I have a Brother MFC 5100 and am having the same Error 41 problem. This discussion board has been very helpful and enlightening. Out of respect for the fact that this machine worked very well for about 1 1/2 years, I am not going to smash it into 100 little pieces. But I will never buy a Brother piece of garbage again. My recommendation: get a Lexmark or a Xerox. They have held up pretty well for me.
by unknown on Jun 26, 2005 at 4:03pm Add comment
Called my service agent in Winnipeg (NESA). They told me because of the problems that Brother has had with these printers the print head now has an extended warranty of 24 months.
by unknown on Jun 28, 2005 at 11:04am Add comment
salut,

mon imprimante brother MFC 4820C m'affiche l'erreur suivante :

ERR MACHINE 41 et elle n'est plus sous ganrantie

qui peut m'aider pour la réparer

si il y'a une piece à changer j'aurais besoin de son manuel

technique pour pouvoir l'ouvrir

ou est-ce que je peux trouver son manuel technique??

merci pour la reponse
by hanafi on Jul 4, 2005 at 10:08am Add comment
j'ai en ce moment le même problème. D'après tout ce que je viens de lire sur le sujet, il faut changer la tête de lecture. C'est vraiment désolant de voir que Brother ne fait rien pour remédier à ce défaut de fabrication et qu'il laisse ses clients payer une deuxième fois la machine.
J'ai le manuel Guide de l'utilisateur, mais rien dans ce bouquin ne parle de l'erreur 41! Je pense que les revendeurs doivent avoir un manuel technique plus approfondi.

- Anonymous
by unknown on Jul 4, 2005 at 11:18am Add comment
merci pour la reponse, mais j'ai besoin du manuel de reparation d'une brother MFC 4820C

un manuel qui decrit de facon detaillé comment demonter et remonter cette imprimante

merci pour l'aide
by hanafi on Jul 4, 2005 at 2:24pm Add comment
I bought my 3100C on 5/24/2003 and just now came up to the Error 41 problem. I called Brother and he informed me that my machine was out of warranty. He asked me if I use only Brother ink cartridges and I told him yes. He said due to on going problems with the printhead, he was going to setup a work order and have it replaced for free. Here's the down side of it....The printhead is on back order for two weeks and the closes repair center is 55 miles away. I guess my husband will have to tell COTC (college) that Brother said that he can't print for at least two weeks. Can't complain too much. It's getting replaced for free.
by Vicki on Jul 5, 2005 at 4:33pm Add comment
Use brother Ink and you will not get error41
by Anonymous on Jul 12, 2005 at 12:38pm Add comment
That is so naïve. I had the machine for 18 months, never used anything but Brother products and still got the error. However, Brother fixed it because it was a faulty printer head, regardless of whether you used Brother's inks at an enormous price or not! - Anonymous
For USA customers Brother has extended the warranty period for "Machine Error 41" to 24 months of proof of purchase or 30 months of serial number. Please call our toll free customer service support line at 1-800 284-4329 M-F to verify if your machine is within the warranty period. They will assist you on locating the nearest Authorized Service Center. If your product is within the extended warranty period, Brother will cover the repair cost to have your Print Head replaced. Please let me know if you have any further questions.

Best Regards,
Brother International USA
by Brother on Jul 12, 2005 at 1:48pm Add comment
I have also had it with Brother. I'm getting Error 41 on my second 3420C printer in two years. Brother doesn't return phone calls, and its authorized service centers want about $60 to even look at the machine to determine if it's under extended warranty because of the shoddy workmanship.

I'm going back to HP.
by unknown on Jul 15, 2005 at 6:30pm Add comment
salut,

j'arrive pas à regler le probleme technique affiché par ma brother MFC-4820C qui est le suivant : ERREUR 41,
est-ce quelqu'un pourrait m'aider.
Il m'ont dit qu'l faut changer la tete d'impression, mais à quel prix et surtout est ce que je peux la faire changer seul

Merci pour la reponse
by hanafi on Jul 16, 2005 at 4:40am Add comment
Hey there all you poor people who are suffering the dreaded error 41!

I work for Brother customer service (although not for much longer!) and I want to help all you guys who are being screwed by Brother's cheapness in not developing a decent printhead in the first place. To be honest I think with all the warranty replacements and repairs it has cost them much more than the development costs! Anyway, here's the inside deal. I know "Big Brother" checks this forum and I don't care. You guys know you're in the wrong and you should be ashamed of the way you are treating your customers.

Ok. As I'm sure you're all aware error 41 is a problem that affects a LOT of Brother inkjet printers. It basically means the printhead is screwed and needs replacing. Despite what they say (and what they tell us to tell you guys!) it is a huge problem, and they know this. The good news is they have extended the warranty on it to 24 months by purchase date or to 30 months by your serial number. Additionally if you have had any warranty repair or exchanging for whatever issue you have another 6 months extension on the warranty coverage. My personal opinion is that this is not good enough. They know it is a problem and should cover anyone who has this problem, no matter the age of the machine. If your machine is out of warranty it's gonna cost you about $30 for the printhead and $80 for the repair... Brother should pay this but of course they don't. However, if you kick up a fuss and ask to speak to a supervisor. They will not cover your repair BUT they will send you out the equivalent in ink!!! Better than nothing but not good enough in my opinion. They screw up... they should fix it.

Some more advice to anyone who has one of these machines and hasn't had the error yet. Call in and pretend you do. They don't ask any questions... they'll set you up for a no charge repair straight away. Get yourself their new printhead put in. I actually think the new ones they've designed are a lot more reliable and you might as well cover yourself because I'd estimate about 50\% of the units suffer this problem.

A couple more things. This problem is still there in their newer units - it just comes up under a different name!! If you get "unable to print" on a 420CN, 210C, 5440CN, 620CN it's the same crap again!

And I love their little money spinner on the color ink cartridges. If any of them are empty, you can't print out in black... even if you never use color. This of course is for your own protection because "it can damage your printhead trying to print without all the cartridges in there"! Whatever!! To be fair they need to make their money somewhere and the machines come pretty cheap to buy but still. Who really actually has a need for a color fax machine?!

If any of you Brother execs are reading this, please take some advice. Look after your customers... especially when you know that the fault is yours. OK, it may cost you to fix their problem but believe me if you take care of your customers they are going to come back and use you in the future. I know you have pressure from shareholders to make short-term profits but if you keep a customer happy they will come back and HAPPILY spend a lot more money on your products in the future. Surely you can see the business sense in this?! You are nothing without your customers. They will switch to other brands out of principle. I am not proud to work for your company, mainly due to the way you have treated customers with this problem.

To all you consumers. I hope I have been of help and if you have any questions I'll do my best to try and answer them. If I could ask you guys one thing, I know Brother have p***ed you off but please don't take your anger out on us poor people on the phones. They pay us way too little and wors us way too hard to be a sounding board for your frustrations. To be fair, the Brother machines aren't bad at all... but they really should take responsibility for their errors... well to be more precise their error 41s! Everyone is allowed to make mistakes, as long as they do their best to fit them!

Happy printing

Little Brother
by WhistleBlower on Jul 16, 2005 at 1:43pm Add comment
Et pour le monsieur qui a mis son poste en français... j'espère que tu comprends anglais. Sinon, dis moi. Je serai content de t'expliquer la situation en français.

Little Brother
by WhistleBlower on Jul 16, 2005 at 1:48pm Add comment
Resalut,

En effet, j'ai posté mon message en Francais espérant que quelqu'un puisse le lire et me répondre en Francais.

Merci pour la traduction.
by hanafi on Jul 16, 2005 at 2:13pm Add comment
Salut,

Moi je bosse pour service à la clientèle de Brother USA. L'erreur 41 est un problème bien connu avec leurs imprimantes d'encre et c'est tout à fait ce que t'as dit... il te faut une nouvelle tête d'impression. Parce que t'écris en français j'imagine que tu es au Canada. Donc là, je ne suis pas trop certain comment la garantie fonctionne mais j'imagine ça devrait être à peu près la même choses que dans les Etats. Enfin, si t'as ton reçu daté 24 mois ou moins, ou si ton numéro de série est dans 30 mois tu seras couvert pour une réparation gratuite à ton centre de service plus proche. Si t'as besoin de savoir comment ça fonctionne pour les numéros de série dis moi le tien. Tu le trouveras dessous le tray (je sais pas comment dire ça en français) ou les papiers sortent en avant de l'imprimante. ça commence avec U6..... et c'est assez long.

A mon avis, ils devraient payer pour la réparation parce que c'est leur faute mais si tu veux le faire toi-même j'imagine tu arriveras. Il faut acheter une tête ($30 US) et normalement tu seras capable de les trouver chez ton centre de service autorisé. ça vient avec les instructions.

Dis-mois si t'as plus d'infos! Bonne chance - WhistleBlower
Bonjour,

Un grand merci pour les informations, je suis heureux de trouver une personne qui pourra m'aider.

je ne suis pas au Canada, mais en France et ca fait plusieurs mois que je suis à la recherche d'une aide et c'etait sans succés jusqu'au jour ou je suis tombé sur ce site, j'ai lu les messages postés par les différentes personnes j'ai compris un peu le problème car les messages était tous en anglais comme maintenant c'est confirmé grace à toi, l'erreur 41 est finalement la tete d'impression

J'ai acheté ma BROTHER MFC-4820C le 27/01/04 avec une garantie de 1 an et j'ai encore le recu d'achat.

je ne sais pas si je serais couvert pour une réparation gratuite car elle est tombé en panne en mois de Fevrier 2005.

si comme tu le dis cette erreur est de leur faute, elle est toujours en garantie et je prefere la reparer par eux, car pour la demonter j'ai pas la notice, dans ce cas j'aurais besoin de ton aide, car je ne sais pas a qui dois-je m'adressé ni comment faire.

dans le cas ou je n'aurais pas le choix c'est à dire si ma brother MFC-4800C n'est pas couverte pour une réparation gratuite alors j'aurais besoin d'une notice pour changer la tete d'impression.

j'arrive pas à trouver un numéro commencant par la lettre U6...

par contre j'ai trouve une etiquette sous le capot du scanner ou c'est affiché les renseignement suivants : D3P FBC 165503

et à coté de la prise d'alimentation une etiquette ou c'est affiché les renseignement suivants : Machine S/N *E60949D3P177631*

j'aimerais bien savoir comment ca fonctionne les numeros de serie

Merci beaucoup pour ta réponse et ton aide.

à bientot
by hanafi on Jul 17, 2005 at 5:46am Add comment
J'ai cette erreur 41 sur Brother MFC-4820.
Compte-tenu du très grand nombre de mécontents, je ne vois pas pourquoi ce serait le client et non le fabricant qui devrait en supporter les dommages, même si la date de garantie est dépassée. C'est tout simplement écoeurant de la part de Brother de ne pas remédier au problème et de ne pas proposer un échange standard. Les fabricants de voitures reconnaissent leurs erreurs lorsqu'elles ont lieu, mais pas la société anonyme Brother qui est bien sûr au courant mais fait le mort. Ca lui rapporte tellement de continuer à flouer ses propres clients et de se conduire en salaud.
Je vais en parler à mon avocat.
Au fait, quelle solution as-tu retenu ?

- Anonymous
To anyone who is told that using remanufactured cartridges voids their warranty, reply that this is illegal due to the Sherman-Clayton Act. Your warranty or service contract cannot be voided and is protected by U.S. law.
by unknown on Jul 17, 2005 at 8:33am Add comment
I got Machine error 41 a couple of days ago. I purchased my MFC5100C on 2/9/03, according to my registration sheet, so I‘m SOL. I can’t find my receipt but I believe I spent about $300, thinking that I was getting a top of the line machine. I’ve had problems with print quality from day one. I always used Brother Ink cartridges, but I found myself cleaning them on a regular basis, something several times in a row, attempting to improve the print. I guess I should be glad my it lasted as long as it did?? This machine is definitely not worthy of throwing more money at. Brother has lost yet another customer. Sad situation.
by kari99 on Jul 17, 2005 at 12:30pm Add comment
Kari99: Not necessarily - check your serial number. You might still be covered. - Anonymous
Hi Keri,

I'm in exactly the same boat, same B-----d Brother MFC-5100C and same problems.

I always liked the way it operated and I used all kinds of ink carts. I ordered a new printhead for less than US$30.

But right now I'm stuck. The scant directions that came with the printhead are OK up to the point where they refer me to a Section that was not included. Those instructions are the how to do on entering some kinda codes. Also I've read that it may be required to set some kinda voltage and the very brief instructions I have make no mention of voltage settings.

I'm determined to get this damn abomination running, just not at any cost.

After I get the new printhead in, I wonder if I really must put in all new ink carts? That ain't cheap, even with no names.

Good luck and let me know how you do,

Rod Bee - Anonymous
Purchased Brother5100c 5/9/03. Everthing has been pretty good until last month. After copying several pages successfully, I received the message "Paper Jam". There was neer a paper jam. I have tried eerything I know and the message still appears. Any suggestions?
by unknown on Jul 18, 2005 at 11:45am Add comment
Hey Sarah.

Have a look in the back of the machine where the feeder is. If the roller is gray then you are entitle to a free repair which will stop the jam and make the paper feed better. Either way call Brother about it. They have updated the rollers and will fit it free of charge! - WhistleBlower
Salut Hanafi,

Il n'y a pas de quoi. C'est une erreur de leur part donc c'est leur responsabilité de le réparer! Je crois avec le numéro de série E60949D3P177631 ça veut dire que ton unité était construite en avril 2003: D= avril, 3= 2003. Est-ce que t'es sûr le ça commence avec au début? C'est bien possible que ça commence avec E en Europe je suppose. En tout cas avec le numéro de série ou la reçu de janvier 2004 tu devrais être sous garantie parce qu'ils ont le prolongé pour ce problème. Appelle le numéro en bas. Dis-moi qu'est-ce qu'ils disent. Si c'était aux Etats-Unis ça serait payé par Brother donc je vois pas que ça sera différente en France. est-ce que tu l'as achète en France ou à l'étranger?

Bonne chance

Support Technique France** : 08-92-68-41-09
**0.34 Euro/min TTC
by WhistleBlower on Jul 18, 2005 at 12:20pm Add comment
Salut WhistleBlower

J'ai eu le Support Technique France ce matin et j'ai exposé mon problème.

Un technicien m'a répondu que pour que la réparation sera prise en charge gratuitement par Brother il faut deux conditions :

1 - vérification du ticket d'achat : pour prouver que
l'imprimante à moins de deux ans.

2 - que l'Erreur 41 est bien du à la tete d'impression, car
d'après ce technicien l'Erreur 41 peut etre autre chose que
la tete d'impression.

Pour répondre à ta question, oui l'imprimante je l'ai acheté en France.

J'ai un rendez-vous avec eux le 26/07/05 pour déposer mon imprimante et une attente de 5 jours.

Après 5 jours je serais contacté par leur service pour savoir si la réparation sera prise gratuitement par Brother ou sera à ma charge.

d'après ton experience est-ce que l'Erreur 41 peut etre autre chose que la tete d'impression, si c'est le cas comment prouver que l'erreur 41 affiché par mon imprimante est bien du à un problème d'impression et pas à autre chose.

Merci pour la réponse.


by hanafi on Jul 19, 2005 at 6:33am Add comment
Bonjour,
J'ai le même problème avec ma brother MFC 4820C. L'erreur 41 devient permanente. Qu'y a-t-il lieu de faire ?
Merci de m'apporter ton point de vue.
- Anonymous
Luckily, my 3100C lasted for 19 months. I feel so priviledge. But I'm still very steamed because I had to go out and buy all new ink cartridges. Installed them. THEN I got the error 41.

I will never ever buy another Brother. What is the best brand?

by Anonymous on Jul 19, 2005 at 7:42am Add comment
Salut Hanafi,

Bien fait,

Selon mon expérience c'est toujours la tête d'impression. La seule chose qu'ils peuvent dire que si tu n'as pas utilisé les encres de Brother ils vont p-être essayer de dire que c'est les encres d'une autre marque qui ont causé le problème. Par contre, ici ils réparent l'imprimante gratuitement même s'ils sont pas les encres de couleur. En tout cas, si tu n'utilise pas les encres de Brother je te conseille des les changer avant ton rdvz. Après ça ils peuvent jamais prouver que t'as utilisé les autres. C'est un moyen ils vont essayer p-être de ne pas payer la réparation. J'ai confiance ils vont le réparer en tout cas! Dis moi ce que passe!

Little Brother
by WhistleBlower on Jul 19, 2005 at 12:01pm Add comment
Salut WhistleBlower

Je te promets de t'informer de tout ce qui se passera par la suite.

En ce qui concerne les cartouches d'encre, j'ai toujours utilisé la marque Brother et s'ils me disent que j'ai utilisé une autre marque ca sera une exageration.

Mais je croix que tu as raison pour ne pas leur laisser une chance de dire quoi que ce soit, je vais les remplacer par des neufs quelques heures avant mon RDV, que penses-tu ?

A bientot.

Hanafi
by hanafi on Jul 20, 2005 at 8:32am Add comment
Si les cartouches sont pas nouveaux ce n'est pas grave. La seule affaire c'est qu'ils sont de la marque Brother... sinon tu ne devrais pas avoir des problèmes! Bonne chance mon gars!
by Anonymous on Jul 20, 2005 at 4:30pm Add comment
Salut,


Merci pour les réponses et à bientot


Hanafi
by hanafi on Jul 22, 2005 at 5:52am Add comment
There was another message with this answer farther up the thread, but here's the gist of it (This applies to all recent Brother inkjets. If you know of a more general forum to place it in, feel free to copy it to there.):
Your new printhead came with two identical barcode labels, one on the head itself, and one loosely taped to its packing. The topline on that label is a 13-character code that instructs the machine about this head's parameters. Here's how to enter it into the machine after changing heads. Unplug the machine from power. Hold down the MENU key while plugging it back in. The display will read "MAINTENANCE". Enter "68" on the keypad, then "2580". Don't touch the Enter key here; the machine expects a 2-digit number, then the 4-digit number, so it just obeys without the Enter key. The display now shows the Parameter number for your old head, with an underline cursor flashing under the first digit. Enter the new number on top of the old. Where letters are used, hold down the # key like a Shift key, and touch the corresponding number: #-1 for A, #-2 for B, etc. The 13th digit is a check digit. It automatically changes as it calculates it's own value from what you've already entered. Enter the first 12 digits, and the 13th should already match what's on your new label. Press SET to finalize it. The display should read "INPUT ACCEPTED", then go back to "MAINTENANCE". Enter "99" to exit the maintenance mode.
Inside the printer section of your machine, you'll see the parameter sticker for the original printhead. Peel your new sticker off its backing and put it over the old one.
Usually a brand-new head and inks will still have some clogged nozzles. Run it through some test-page/cleaning cycles until it's good.
Brother has never built heavy-duty equipment, but they're trying to make good on these printheads. Since being avalanched with this problem, they've doubled the warranty on heads to two years, cut the part prices on new heads by 2/3 for non-warranty repairs, and pumped out new printheads at an amazing rate to their service centers.
by Anonymous on Jul 25, 2005 at 5:28pm Add comment
I just finally had it. . . first my 9 month old printer gives me that dreaded error, but when Brother replaced it, I was happy.

Only a few short months later, now no matter what, everything I print has lines through it. I can change the ink and it's got lines through it. I can clean the heads, but it's got lines through it.

These Brother printers are crap!

I can definitely see why I paid $180 for min and why my boss got his for $79 with a $20 rebate! THEY ARE TRYING TO GET RID OF THEM!!!

I need a good printer/fax combo. I don't really care about the scanner ability.

What is the best one out there for a home office that receives a lot of faxes and has to do decent quality printing that you can give to your work?
by unknown on Jul 25, 2005 at 5:34pm Add comment
I don't know if there is a warranty on the replacement, but I bought my FIRST MFC 3320CN about 14 months ago. I had it replaced free with refurb unit 5-6 months ago, and now the print heads are FUBAR.

I went and bought an HP 7130.

I love the HP. It outperforms any Brother I've ever had (and I've had a few of them, because prior to them starting to use substandard printheads, I liked their stuff).

I recommend EVERYBODY to buy a new printer. It made me so happy to print a clear document today for the first time in weeks!
by unknown on Jul 28, 2005 at 5:27pm Add comment
My 3320cn's serial number is L3Q31****. Can anybody tell me when's it manufature date and if it's still under warranty?
by deep on Aug 5, 2005 at 9:51pm Add comment
I have a MFC 5100C, just like yours, display the "Machine Error 41. I called Brother, they told me to replace the printhead. (Product ID: LK0935001) It costs $29.99, it fits 3100C and 5100c. Fix it by yourself, otherwise, the repair shop charges you $60.00 for the labor. Email me if you don't know how to replace it.
Joseph
by Anonymous on Aug 10, 2005 at 1:15am Add comment
I would like the installation instructions, please and thank you. - Anonymous
Yes, please tell me how to replace it -- the printhead and the maintenance codes for the 3100c. Thanks. - Anonymous
you mother f*&^ers at brothers need to figure out how to pull your heads out of your a*&es and get the problems with your printers fixed. I use my printer and fax capabilities constantly to run a business that isn't bound by conventional hours and after all buisness where closed you piece of sh*^ equipment stopped working. It would have merely been a simple trip to the office supply store if this would have happened during the day and without any heart burn at all if I had not stumbled upon this web forum and found out that this is an on going problem that you are aware of. If we all ran are buisness this way there would be serious problems in the market place. Way to set the standards!!
by Anonymous on Aug 10, 2005 at 7:00pm Add comment
Bonjour tout le monde,

J'ai exactement le meme probleme sur mon imprimante, malheuresement pour moi : ELLE N'EST PLUS SOUS GARANTIE!!!

"ERR. MACHINE 41" sur ma BROTHER MCF-590 (ref USA: MCF-5100c), cette multifonction est aujourd'hui totalement HS, je ne peux meme pas utiliser le scanner, en effet avec ce message d'erreur cette derniere s'est mise en defaut (Bravo Brother!)

Bref, après avoir navigué sur le net j'ai collecté quelques informations et grace a ce forum je suis aujourd'hui certain qu'il s'agit de la tete d'impression. (Merci pour ce sujet, je me sent moins seul maintenant...)

La reference de la tete d'impression devrait etre LK095001, quelqu'un pourrait il me confirmer mes sources, voir m'indiquer un prix (meme approximatif)?

Merci

by sharkeyes on Sep 8, 2005 at 7:26pm Add comment
Bonjour tout le monde,

J'ai exactement le meme probleme sur mon imprimante, malheuresement pour moi : ELLE N'EST PLUS SOUS GARANTIE!!!

"ERR. MACHINE 41" sur ma BROTHER MCF-590 (ref USA: MCF-5100c), cette multifonction est aujourd'hui totalement HS, je ne peux meme pas utiliser le scanner, en effet avec ce message d'erreur cette derniere s'est mise en defaut (Bravo Brother!)

Bref, après avoir navigué sur le net j'ai collecté quelques informations et grace a ce forum je suis aujourd'hui certain qu'il s'agit de la tete d'impression. (Merci pour ce sujet, je me sent moins seul maintenant...)

La reference de la tete d'impression devrait etre LK095001, quelqu'un pourrait il me confirmer mes sources, voir m'indiquer un prix (meme approximatif)?

Merci
by sharkeyes on Sep 8, 2005 at 7:30pm Add comment
Bonjour,

J'ai eus moi aussi ce massage d'erreur sur mon MFC-5100c.

J'ai écris a Brother et ils m'on répondut stupidement ce que l'imprimante me disait de faire soit, de débranché et rebrancher si l'erreur est encore la appellé Brother.

Je voulais absolument savoir ce que cette erreur 41 était pour pouvoir peut-être réparer moi-même, alors j'écris de nouveau a Brother en leurs disant cette fois-ci, que si c'est pour me couter de l'argent en réparation et bien l'appereille va prendre le chemin des poubelles et j'irer acheter une autre marque. haha!

Ils m'on répondut rapidement ce qui suit:

Bonjour,



Cette erreur veut dire que la tête d’impression n’est pas positionnée au bon endroit. Si le problème persiste après avoir débrancher et rebrancher alors il y a un problème mécanique avec l’appareil. La garantie pour cette erreur est de 2 ans (pièces et main d’œuvres).



Si vous voulez communiquer avec notre département de support technique le numéro est le 1-877-276-8437.



Merci!

Voulant essayer de réparer moi-même avant de jeter au poubelle ma merveilleuse machine, j'ai donc essayer de l'ouvrir, la tête ne bouge pas elle est bloqué a droite, ouff pas une chose facile j'ai abandonné.

Il y a sur mon modele, je ne sais pas sur les autres modeles mais le mien a une espece de petit morceau de plastique a l'avant a gauche du distributeur de feuilles imprimer qui semble pouvoir s'enlever et je me suis toujours demandé pourquoi, j'ai enlever ce morceau et j'y est vus a l'interieur une gear (pardonné mon anglais) je l'est tourné pour voir a quoi elle sert et je me suis rendut compte qu'elle ne fesait que faire tourné les rouleaux pour sortir les feuilles imprimé, étant curieux j'ai continué a tourné et j'ai vus qu'elle fesait également tourné d'autre gears pres de la tête j'ai continué de tourné et ca a débloquer ma tête d'impression et maintenant tous fonctionnent comme avant!!! Pour combien de temp je ne sais pas, mais elle fonctionne pour le moment!

alors peut-être que ca pourrait aidé quelqu'un parmis vous!

Dites le moi si ca a marcher pour vous aussi, ca m'interesse.

Bonne chance - Anonymous
I bought an MFC3820CN. Initially, I was pleased with the printer.
But soon the nightmare began.
The printer is in my bedroom and it would turn itself on at all hours of the night and early morning in order to run a head cleaning cycle (ink wasting cycle). The printer was waking me up at 2am!!
So, I decided to unplug the printer at night. Guess what? If the printer is not allowed to runs its nightly ink wasting cycle, the head clogs up! I tried unclogging it with compressed air but it didn't work. Reluctantly, I bought new ink cartridges even though the old ones were still half full.
A month later, the head clogged again. I called Brother customer support and the idiot rep told me that I need to print more! Excuse me???
This was not the only problem. The sheet feeder kept mis-feeding. I cleaned off the roller and that seemed to solve the problem for a week.
This printer made me depressed.
I bought the printer at Staples and I was beyond their return policy. But I was so desperate to get rid of this printer that I did the following: I googled and found the name of the President of Staples. Then I figured out their email format and emailed the president. That afternoon, I got a call from the secretary to the president. She informed me that the manager of the local Staples would be waiting for me and my crap printer and that I would receive a full refund.
I used the the refund to buy an Epson that was $40 cheaper. I have been happier than a pig in s*** with this new printer! Everything about it is superior to the Brother. Better quality, faster and better software interface.
by Tao_Darwin on Sep 20, 2005 at 11:18am Add comment
basically, I've had the same error 41 as all the rest of you. I can't have had the printer for more than a year and a half and it's failed and I'm unable to print or fax or do anything.

This model is clearly deficient and as I can't find my receipt, even were it still in the warranty period.

In other words, don't buy this model or anything else from Brother as far as I can tell. Spend your $150 on a hooker and a blowjob instead. It's probably better value for the money.
by unknown on Sep 21, 2005 at 3:55am Add comment
I'm another member of the Brother 'Error 41 Club'. I have a legal practice in the UK but spend most of my time in the Dominican Republic, which is where I have the brother machine. The problem is, my nearest dealer is 200 miles away, which is about a four hour drive on the Dominican roads.

I managed to live with the Error 41 joke (by unplugging and re-plugging the machine), but the latest message displayed on the LCD disables the machine. It is the...I just can't say it... 'PLS OPEN COVER', which as soon as you do, says 'COVER OPEN, PLS CLOSE COVER', what's that all about. As I said, the machine is totally disabled. I have e-mailed Brother, I expect the content of their reply will be a bigger joke than their machines.
by unknown on Sep 22, 2005 at 10:02am Add comment
I'm another member of the Brother 'Error 41 Club'. I have a legal practice in the UK but spend most of my time in the Dominican Republic, which is where I have the brother machine. The problem is, my nearest dealer is 200 miles away, which is about a four hour drive on the Dominican roads.

I managed to live with the Error 41 joke (by unplugging and re-plugging the machine), but the latest message displayed on the LCD disables the machine. It is the...I just can't say it... 'PLS OPEN COVER', which as soon as you do, says 'COVER OPEN, PLS CLOSE COVER', what's that all about. As I said, the machine is totally disabled. I have e-mailed Brother, I expect the content of their reply will be a bigger joke than their machines.
by unknown on Sep 22, 2005 at 10:05am Add comment
Hi all. Yet another member of the infamous Msg 41 club. My fax m/c (1820c)is just 14 months old, out of warrenty and I just got the message. Phoned brother who told me the usual thing and wanted over £120 to repair it. It only cost me £90! so not not worth it, But I will NEVER buy another brother machine again. nor would I reccomend one.
kind reagrds
Woody
by unknown on Sep 26, 2005 at 10:17am Add comment
I've just started receiving the error 41 msg. I called Brother and they told me I would have to have it fixed myself as I am out of the 30 month window. I purchased the printer Mar' 03. I still don't feel this is right. If there is a known mass malfunction with the printhead for that model, then they should replace it at their expense. I have no other recourse but to try and purchase and replace the printhead myself. I was considering buying another Brother Printer but this has made me decide to try another model. There should have been some notice sent to all registered users indicating that there was a problem and a offer to send a replacement. Brother you lost a repeat customer with this.
by cs500c on Oct 10, 2005 at 1:46pm Add comment
Got error 41 too. Feels like being scammed.
by Anonymous on Oct 13, 2005 at 6:29pm Add comment
I have a brother MFC3100 and last year I took it all the way downtown, waited in line (after phoning brother 3 times) to get my error 41 fixed. Yes, brother did fix it for free (after i argued about it) I was told that they would only fix my machine once. Well, Now I have error 41 again and I don't want to pay to get it fixed just so it will break again in a few months. So I think I'm just going to get rid of it and buy a new printer, one that will last i hope. And it will not be a brother!!
by Anonymous on Oct 17, 2005 at 5:11pm Add comment
Hmmmm What a way to go with brothers.They call it combo alright.Does anybody really listen to the main complain raised by the Customers Who have purchased The So Called BROTHER MFC 3100c 5 in One?
Good luck dealing with BROTHER manufactures.Look before you Leap.
by unknown on Oct 19, 2005 at 7:16pm Add comment
Can anyone recommed a good printer model? as I am going to buy a new one and I don't want the same thing to happen.

Thanks :)
by Anonymous on Oct 20, 2005 at 7:00am Add comment
Reply to anonymous:-
Yes, get the most expensive Hewlett Packard machine that you can afford. I bought an OfficeJet G55 (multifunction) about five years ago in the UK and it's the best I ever bought. I always had the HP LaserJet series II range before that. Can't praise them enough. I've also bought a cheap Canon PIXMA here in the Dominican Republic to replace the Brother MFC4820C heap of crap (see my comments in the e-mail above). It's working fine for a cheap machine. As for Brother ... Oh Brother!
by unknown on Oct 20, 2005 at 8:06am Add comment
Thank-you, I just bought a conon pixma 1600 for like $80, which is covered for 2 years, which is already better than brother. And all I really needed was a simple color printer for school so hopefully this one will work out. If something does happen withing in the next two years I get a bran new machine anyway. :) - Anonymous
i have a mfc4200 machine. does it read empty cartridges the same way as the 3100? if so, where on the cartridges do i place the electrical tape to fool it into thinking all cartridges are ok?
thanks for your help.
by unknown on Oct 23, 2005 at 2:53pm Add comment
Hi guys
I have an old Brother MFC and the wheels which push the paper seem to be worn out.
It looks like a simple mechanical problem to do.
But I can't figure out how to open the removable paper feed device!
Can anyone help?
Thanks a lot.
Elisheva
by unknown on Oct 23, 2005 at 4:07pm Add comment
Steven,

An error 41 means that you have to replace the print head part on your machine. The only way to resolve this issue is call Brother and they will tell you to go to the nearest service centre to have it fixed.

This is a SCAM that Brother intentionally creates so that it allows them to make more MONEY!

I too have a Brother MFC 3320CN printer. Same error. I am currently fighting with Brother to give me the part so that I can fix it myself. However Brother has said they cannot give me the part. Secondly my machine is under warranty. They owe me the part no-charge and still refuse to send it to me.

In my opinion, they are trying to take advantage of customers like you and me by controling who fixes the machine. On top of that these service companies have special software to which they only have in order to reset errors on the machines.

One service company told me that I could do it myself. But they will not give me the part either, since the service company needs to get their money back from Brother.

This is catch 22, double-edge sword or whatever you want to call it.

The main reason they do this to lock you out from fixing the machine. By doing this they are holding the consumer hostage by not allowing the consumer complete transparent information as to how to fix the unit.

In my opinion they want the machine to break prematurely so that they can get more money in service repairs, parts and ink replacement. They are also trying to control where you by replacement ink from so that they can over charge for ink replacement cartridges.

Advice:

NEVER, EVER BUY BROTHER PRODUCTS OR OTHER MANUFACTURED PRODUCTS WHERE THEY CAN TAKE ADVANTAGE OF YOU.
by Anonymous on Oct 27, 2005 at 12:19pm Add comment
OH BROTHER, Why art thou a ripoff?!!!


This is the second MFC 3100c that has crapped out on me in the middle of a very busy workday. Like all of you, I do not have time to run around town getting CYAN when I want documents printed in BLACK! I do not have time to sit around plugging and unplugging my machine and soaking printheads. I dont have the time to sit on the phone with a brother agent who tells me I coudl purchase another product and I certainly dont have the time to haul my machine to a repair shop so it can sit there for a week while they decide if its under Brother's warranty. The last Brother that went to the shop wound up staying there after they asked me to buy ALL NEW ink and pay over $100 for the repair.

Save someones sanity- don't let them buy a brother product.

Diana
by Anonymous on Oct 28, 2005 at 6:58am Add comment
Hello all,

I recently found a Brother MFC3100C out by the dumpsters and brought it home to play with. It kept saying that the ink cartrides were empty, even though it looked like there was still some left. After playing with it a while, I figured out 2 things that may be helpful.

#1 To fake out the printer into thinking the cartridges are full but a piece of BLACK electrician's tape vertically along the semi-clear front of the cartridge. The reason why is if you open the top of the printer and look on the left side, you will see an LED sensor that checks the cartridges. When the ink gets low, it sees a clear cartridge. With the black tape, it thinks the cartridge is full.

#2 It looks easy to physically replace the head. There are 2 springs (one on eath side) of the ink assembly. Remove the ink cartridges, undo the springs by pressing down on the bottom circle then pulling the spring to the side, and the whole head pops out. From what I've read at the begining of this thread, there are configuration codes you have to enter if you're replacing the head. If you're just trying to clean it, it all pops back together.

It's a shame that everyone is having problems with these printers. Is scans very well and I was thinking about buying new ink cartrides but after all the complaints about Code 41", I'm having second thoughts.
by Anonymous on Oct 29, 2005 at 9:38pm Add comment
Given all the discontent expressed on this page, I'd just like to record:

* I started getting the occasional error 41 a few weeks ago

* It became persistent on Tuesday this week

* I rang Brother (in the UK) on Weds morning. No wait at the call centre; they immediately recognized the problem, asked for the serial number of the machine (an MFC 4820C, 16 months old) and said they would send someone round at no cost. They did give me a little lecture about always buying genuine ink (which I've always done). They didn't ask for my receipt (which I still have, though it's on heat sensitive paper and is nigh illegible - I'm supposed to keep it 7 years for tax reasons!)

* A service engineer called this morning (Friday) and replaced the part.

Can't fault that for service. Yes, they obviously shipped a machine with a duff part, but these things happen.

I'm very happy with the machine, it's a delight to use and gives excellent results for everything except photo printing. I previously had an HP that was a disaster - constant paper jams.
by unknown on Nov 4, 2005 at 9:58am Add comment
What about Error 42. My MFC 3320CN has just reported a 42 error and to ring Brother support. They told me it was a print head problem and they would send an engineer to fix it. My machine is about 15 months old. I was supprised to have a print head problem after so little time and not heavy usage. Other machines such as Panasonnic and HP seem to last much longer.
by Anonymous on Nov 8, 2005 at 5:34am Add comment
We have just experienced the same error on our machine. We're not sure exactly how long we've had it. I know it's been over 1 year. So, I guess the best option for us is to just buy a new printer? Any suggestions on a multi function brand? We want at least to have the printer/copier/and fax part. Would like the scanner option though too.
by unknown on Nov 19, 2005 at 9:21am Add comment
I found a place that sells the printhead for $25 and install it for additonal $70. Another place sells it with installation instructions and $59. Does anyone have the instructions? From previous threads it doesn't seem that it would be that difficult.
Thanks
by nora on Nov 21, 2005 at 10:52am Add comment
Would it be hard to take the old printhead out and replace it?
Would it be worth it? Or for the money you would spend would it be better to buy a new one of a different brand?
by unknown on Nov 21, 2005 at 1:57pm Add comment
If so many people are having the same issue and Brother is not willing to make ammends to their customers, maybe someone with a legal connection can start a class action law suit? It wouldn't cost anything. The attorneys would collect their fees from Brother should the case go to trial and the consumers win. I'll sign the petition in a heartbeat...Brother products are garbage! I want my money back.

-ov, IL.
by Anonymous on Nov 22, 2005 at 1:52pm Add comment
I totally 100\% agree with you. Sign me up. - Anonymous
Thank you so much for posting the solution! I went ahead and bought the printhead for $25 at the 'authrorized' brother repair shop. Of course it came without instructions, but thanks to prior threads, in particular the one with the maintenance codes, I was able to get my machine to work again, Thank you!
by nora on Nov 23, 2005 at 10:21am Add comment
I just wanted to say that as much as I hate the idea of having to wait for my printer to be fixed... I called the support line and was instantly connected to a human who was very nice and set me up witha repair service center. Error 41 sucks because we cant fix the problem our selves but at least they are trying to make it easier even if the printer is not under warrenty.
by gerenajk on Dec 3, 2005 at 11:48am Add comment
My MFC 3100C conked out with an "Error 41" several months ago. When I called Brother about the issue, there was no discussion about them covering any cost at all. I was referred to an authorized repair shop, and was told that the repair would cost me 150.00. I refuse to pay that kind of money for such a simple repair, so, my Brother MFC 3100C has been sitting in my basement. I bought a Canon printer instead, and have been happy with that for my scanning and color printing (I use an HP laser printer for my b/w printing).

I recently found this thread, and have purchased a replacement printer head from one of the companies mentioned here. It hasn't arrived yet, but I don't suppose that replacement is difficult at all. Thanks to the folks here for providing me information on where to cheaply buy the part Brother refuses to sell me directly.

For the price of the printer (it was admittedly cheap), I don't mind replacing the printer head myself; I just refuse to pay more for printer head replacement than the entire unit cost me in the first place. I suppose if I were insistent, Brother would do this on their dime; I'm sure I fall under the new 30-month extended warranty. What amazes me is that they never contacted me with information about my MFC 3100C printer, even though I called their Customer Service number when I first got the Error 41 message. They knew at that time that this was an existing problem for customers. And, they also knew that it was MY problem. Yet, they didn't tell me this when I called; neither did theysend e-mail or snail mail to inform me that they would foot the cost of repair, because this was a known issue -- the original printer head was balky. The failure of Brother to provide me such TIMELY information is a sore point. My printer just sat in the basement, with the warranty running out.

Again, I don't mind having to occasionally replace the printer head, given the overall price of the printer. But I do mind not being informed by Brother when I called them, that Error 41 is a known service issue, and that they would replace it for free under warranty, or later that they had extended the warranty.

I don't suppose I'll purchase another Brother product. This is not because of the printer head issue per se -- like I said, I got the printer at a bargain price. Rather, it is the customer service issue that "fries my beans."
by unknown on Dec 8, 2005 at 12:38am Add comment
Just putting in my bit about Brother. I bought the MFC 3100C exactly 3 years ago. Now I have the error 41 problem. I am actually glad because now I have a reason to buy a new machine because this stupid thing seems to never gets it's fill of ink and is always telling me what to do, and then cleaning itself out of the blue or on the occasion when I actually need it. What is it, a freaking cat? At least it lasted longer than some other ones on this posting! I'd be so pissed if after 6 months it pulled this BS on me!
by unknown on Dec 8, 2005 at 12:03pm Add comment
There is a known fault with the print head in certain batches of Brother printers - that's why they ask for the S/N.

Since this a fault with their original equipment they should replace the print-head in these batches free of charge.

It has nothing to do with using non-Brother ink cartridges (though I'm sure they would like you to think so).

by Anonymous on Dec 20, 2005 at 6:53am Add comment
WoW!!! Brother really knows how to make money.... I have had my brother since September 2004. I have ALWAYS used brother ink cartridges. My sister in law was using my printer and thought that she would do me a favor and replace my ink for me. Guess what? She used one of those imitation ink cartridges. I noticed right away that error 41 started popping up. At first I was able to unplug and try again and get it to print... but now.... no printing going on here. Anybody have any suggestions... I do have my receipt and I called brother but they are closed so I sent customer service a letter. If brother does not resolve this I will never but another brother again. I know I spent toooo much money on brother ink for this to happen.....
Norma
Fremont, Ca.
by unknown on Dec 28, 2005 at 6:42pm Add comment
Hey there all you poor people who are suffering the dreaded error 41!

I work for Brother customer service (although not for much longer!) and I want to help all you guys who are being screwed by Brother's cheapness in not developing a decent printhead in the first place. To be honest I think with all the warranty replacements and repairs it has cost them much more than the development costs! Anyway, here's the inside deal. I know "Big Brother" checks this forum and I don't care. You guys know you're in the wrong and you should be ashamed of the way you are treating your customers.

Ok. As I'm sure you're all aware error 41 is a problem that affects a LOT of Brother inkjet printers. It basically means the printhead is screwed and needs replacing. Despite what they say (and what they tell us to tell you guys!) it is a huge problem, and they know this. The good news is they have extended the warranty on it to 24 months by purchase date or to 30 months by your serial number. Additionally if you have had any warranty repair or exchanging for whatever issue you have another 6 months extension on the warranty coverage. My personal opinion is that this is not good enough. They know it is a problem and should cover anyone who has this problem, no matter the age of the machine. If your machine is out of warranty it's gonna cost you about $30 for the printhead and $80 for the repair... Brother should pay this but of course they don't. However, if you kick up a fuss and ask to speak to a supervisor. They will not cover your repair BUT they will send you out the equivalent in ink!!! Better than nothing but not good enough in my opinion. They screw up... they should fix it.

Some more advice to anyone who has one of these machines and hasn't had the error yet. Call in and pretend you do. They don't ask any questions... they'll set you up for a no charge repair straight away. Get yourself their new printhead put in. I actually think the new ones they've designed are a lot more reliable and you might as well cover yourself because I'd estimate about 50\% of the units suffer this problem.

A couple more things. This problem is still there in their newer units - it just comes up under a different name!! If you get "unable to print" on a 420CN, 210C, 5440CN, 620CN it's the same crap again!

And I love their little money spinner on the color ink cartridges. If any of them are empty, you can't print out in black... even if you never use color. This of course is for your own protection because "it can damage your printhead trying to print without all the cartridges in there"! Whatever!! To be fair they need to make their money somewhere and the machines come pretty cheap to buy but still. Who really actually has a need for a color fax machine?!

If any of you Brother execs are reading this, please take some advice. Look after your customers... especially when you know that the fault is yours. OK, it may cost you to fix their problem but believe me if you take care of your customers they are going to come back and use you in the future. I know you have pressure from shareholders to make short-term profits but if you keep a customer happy they will come back and HAPPILY spend a lot more money on your products in the future. Surely you can see the business sense in this?! You are nothing without your customers. They will switch to other brands out of principle. I am not proud to work for your company, mainly due to the way you have treated customers with this problem.

To all you consumers. I hope I have been of help and if you have any questions I'll do my best to try and answer them. If I could ask you guys one thing, I know Brother have p***ed you off but please don't take your anger out on us poor people on the phones. They pay us way too little and wors us way too hard to be a sounding board for your frustrations. To be fair, the Brother machines aren't bad at all... but they really should take responsibility for their errors... well to be more precise their error 41s! Everyone is allowed to make mistakes, as long as they do their best to fit them!

Happy printing

Little Brother
by Anonymous on Dec 30, 2005 at 3:11am Add comment
I have a brother mfc 3420c and it also has the same error plc open cove..the cover open pls close cove...

I just tossed this one and went back to the hp
printer.

its pretty torn up but it still prints with no problem...

"I personally recomend HP"..
Its user friendly...
by unknown on Jan 6, 2006 at 8:10am Add comment
Anonymous......... cheers for your honesty.

I had reason to ring Brother today. I was hoping to find a way of getting my printer to print in greyscale without having to replace all my colour cartridges even though the printer head has been knacked for a number of months and is no longer able to print in colour.

The guy I spoke to was definitely trying to direct the converstaion. He wanted an Error Code No., so he could provide me with an FOC repair outside of my usual warranty. Basically he said I had to get the number and ring him back for a replacement printer head that would solve my problems.

Thanks to that guy and this forum, I now have that number and will be ringing Brother in the morning.
by kippax on Jan 9, 2006 at 10:21am Add comment
I have an MFC-3820CN and I am just about to call Brother again. This will be the third print head i have needed, so i think the company name "Brother" is quite apt, as i have to speak to them as much as i do my own family.....

Its a shame really because when the machine is working its a great. I suppose all i can do now is try and keep it going til the 24 months warenty runs out....

Sort it out Brother...is this any way to treat family...
by unknown on Jan 19, 2006 at 3:14am Add comment
I have a bad tripper. Pls, someone help?
by unknown on Jan 19, 2006 at 4:21am Add comment
Boycott BROTHER
Mention it to your local Computer / Electronic store...That it's an issue and they shouldn't sell Brother Products
by unknown on Jan 23, 2006 at 7:08am Add comment
I am not one to cause trouble. but we shouldnt have to go thru so much trouble to use our printers that we paid our hard earned money for. things break but we should at least get enough use out of it to get our moneys worth... I have a 5200c and it i got the error 41 out of the blue. well i think after reading all these posts on how brother treats its customers i am going to email them a thank you for sending me to the store to get a new printer and a new brand. thanks brother for turning my business away and many others and save us the heartache of doing this over and over again. its not just bad customer service its bad business... how do they expect to stay in business if they keep telling people to go to the store and buy a new one... oh wait that one looks nice and its not a brother... thanks for letting me vent.
by kewlkat on Jan 27, 2006 at 12:04pm Add comment
I found this site by luck on google. I do not have a 3100 but a 5100. Still after a little over a year I got the error 41. I thought I needed new ink carts and spent $36 on a complete new set. Still error 41 and found this site. So I WASTED my money and need to throw the BROTER in the trash. My wife has an HP 970 series and it has been working with no errors for years and years.. Maybe 6 to 7 years. All I want is something to work. Thank-you to all that have posted on this section. Before this I was lost on the error 41.
by unknown on Jan 28, 2006 at 9:57am Add comment
Brother will sell you a new printer head if you call and you insist that they sell it to you. I purchased one today. They wanted to refer me to an authorized dealer, however, I told them that the dealers do not want to be bothered with this type of work. It costs about $60 plus shipping from Brother. Call directly to the parts department at: 888-879-3232. They are not difficult to replace, just a couple of clips. Pay attention as you remove the old one.
by R on Feb 1, 2006 at 8:30pm Add comment
its more than just a couple clips, after installing head u will need to update head information, ie tell printer the new number of the head you have just replaced. you need to get into maint mode and then go 68, the enter 2580 then the numbers given with head. press set and then 99 to exit. do a test print, to see if all colours are now printing. check alignment as well. - Anonymous
Hi, i´m from Spain and i have this problem on my printer. After reading all the messages of this forum, i decided forget my 3220c and buy a new one hp printer will be the best. Of course without fax and more simply that the other one. I dont know if the Brother customer service of Spain could solve my problem, i really think they dont, so, i prefer buy one new printer and forget the problem.
by unknown on Feb 11, 2006 at 1:47am Add comment
Brother MFC

VERY BAD Product Shittt
by unknown on Feb 12, 2006 at 2:29am Add comment
After dealing with Brother, I have found a solution to this error 41 problem. Buy a Canon pixma mp 780.
by unknown on Feb 17, 2006 at 12:43pm Add comment
Yes here is the light in the tunnel. The only solution for this is get a printhead replacement. This is a common problem with Brother printers. Usually it happens around 3K pages. If any more questions feel free to email me. Anyway it runs around 60-80 bucks to get the new head in place.
Csaba
by unknown on Feb 28, 2006 at 11:58am Add comment
I am not sure whats wrong with your service people, i repair and have done so for some 20 years printers all shapes and sizes, ink and laser. Heres some tips.

Constant cleaning. Machine reqires a Firmware upgrade. This should be done at printhead repalcement and free!!! well we do it.Or do it now.(service centre should be doing this)

Misfeeding paper. Most of the affected machines had a grey roller in paper feed (rear) get it changed for a (black) roller.this also should be a freebie (we do it)

If you dont require colour (fax only etc) you can have machine set to print in black, old colours must be left in head.

to get firmware print out, go to maint mode and do a 77 also try a 74 (country code) and re enter this code press start and it will show parameter init, this often takes away error 41.

Brother machines are good, so dont bag all there other stuff with there ink machines.(remember other brands had there faults as well)
I dont work for BROTHER . Hope some of this helps
by unknown on Mar 2, 2006 at 12:40am Add comment
Error 41 just happened to me.

I am now preparing the MFC 3100C funerals.

I will open the window from 2nd story and let it drop down on the asphalt below. I will recover the pieces, put them in a barrel, add a bit of petrol and blaze the remains.

I will start to feel good again.

The name Brother means in my mind EVIL and I shall not consider buying any products of them ever. More so I will make sure I change aisle in any shop that sell any of their products.

I sympatise with you all.

BL
by unknown on Mar 4, 2006 at 6:26pm Add comment
AMEN
by unknown on Mar 5, 2006 at 8:29am Add comment
I found the phone number from this site : 1-800-284-4329.

I bought my printer more that 2 years ago and they swapped it with another one after 9 month and once again they changed it with another upgrade printer 3 WEEKS AGO which is working great.

Maybe this site was the cause of that and they want to get their customers back, but I just have to say when I called them regarding the ERROR 41. They are wonderful people working there.

JUST GIVE THEM A CALL.

THANKS BROTHER.
by unknown on Mar 6, 2006 at 6:24pm Add comment
Thanks for listing the 800 number. I called them about my error 41 code on my 3820CN and they authorized a warranty service. This is 20 months after I purchased it. They are replacing the printhead and putting in new cartridges! - Anonymous
THEY CHANGED MY MACHINE TWICE (NO OTHER COMPAY USUALLY IS GOING TO DO IT )AND LIKE MOST OF YOU I USED JUNK INKS……….IT IS OUR FAULT GUYS.

THEIR CUSTOMER SERVICE IS GREAT & I JUST BOUGHT A NEW BROTHER LAZER PRINTER.

THANKS BROTHER FOR YOU GREAT EFFORTS AND CUSTOMER SERVICE


CALL THEM……………………………….1-800-284-4329
by unknown on Mar 6, 2006 at 6:32pm Add comment
We only used Brother Ink, each and every time and still got Error 41 so I am not buying your "mia culpa". - Anonymous
We also have a mfc 3100 piece of junk, first the paper jams, then the message saying ink was empty even with new cartridges, then the infamous error 41.

It is terrible that companies take advantage of us this way. They outsource the production and then refuse to offer customer service when their stuff doesn't work. Americans need to start buying american products if you can find them....
by unknown on Mar 8, 2006 at 4:08pm Add comment
I purchased a new printhead and was wondering when changing the printhead, is it necessary to change all the ink cartridges? Mine are fairly new and i dont want to waste what is left in them. Thanks
by Anonymous on Mar 13, 2006 at 11:30am Add comment
same problem today error 41 I live in Belgium and write to brothers belgium Follow up?
by Anonymous on Mar 16, 2006 at 11:39am Add comment
I received the dreaded Error41 Message and after reading the threads here I thought I would be in for a fight. I didn't have a receipt, but I gave the nice lady on the phone my serial number. She told me I was still covered under the extended warranty. I chose an authorized service center from several she gave me. I took it in today, and was out in 10 minutes without a charge. I guess Brother listened to all the previous complaints. All I can say is Brother took care of me as I would have expected. I have no complaints and will continue to be a loyal customer.
by guiness on Mar 23, 2006 at 4:49pm Add comment
I just received my error 41 message. Brothr told me to take the unit to a repair center. I do use other ink cartridges but never had a problem until today. any idea how to remove the printheads?
by Anonymous on Mar 24, 2006 at 5:49pm Add comment
Not only the 3100 has the error 41; my MFC 3820 CN had it barely a year after I bought it; they exchanged it, but now I am like 1 month after the 1 yr of the "new" one, so no replacement for me! I will also complaint through the website, the epinion website, Better Business Bureau and all others you can help to suggest. You know, we should find a shark lawyer, get together and file a class action lawsuit, anyone???

by unknown on Mar 24, 2006 at 7:12pm Add comment
Shouldnt there be a law against selling this type of junk. I can't believe it! I just spend $100.00 changing all the ink cartridges as brother told me, now its telling me all about error 41. This is so DISGUSTING.

Has anyone had any luck in having their machines replaced by Brother?

Rick
by Anonymous on Apr 4, 2006 at 11:45am Add comment
I have a mfc 3100c with error 41 message and it has had me fit to be tied the last week, trying to decide to buy new or buy parts to fix it, because i am out of the extended warranty.The good news is I can still send faxes with the error 41 message, it wont copy or print but will send faxes, while I wait on parts, hope this will help others. JB
by unknown on Apr 5, 2006 at 8:57am Add comment
I just found out that the MFC3420C that i bought 2 years ago has this problem....AGAIN!!!!!
This is the second time i have had this error on this printer.
The first time i was about 2 months out of extended warranty, so i rang Brother to see what i could do.
They said i needed to replace the print heads and it would cost me about $150AU.
I made a big scene over the phone and asked to speak with the "Supervisor" and he said to take it to a local authorised repairer.
The repairer had about 20 of the MFC units there, she was sick of fixing them all the time.
She made a big scene with Brother aswell and spoke to the same "Supervisor" who approved to have them all fixed for free.
Hope the above steps help some of you.
Anyway, im throwing it out this time, im not going through all the hassle a second time round.
Im doing what i shouldve done in the first place and buying a HP.
by unknown on Apr 18, 2006 at 6:03pm Add comment
Brother MFC 3100C printhead $29.95
http://www.equipfix.com/partpage.aspx?=10-26-2726
by unknown on Apr 24, 2006 at 4:55am Add comment
After my wife called Brother and was told that my machine was out of the extended warranty and therefore we had to pay for the repair, I decided to try my luck and called them after finding this site.
The technician I spoke to was all too eager to help with our warranty problem after I mentioned the number of posts refering to ERROR 41.
Here's the trick: Don't take no for an answer, be insistant and remain calm.
by unknown on Apr 24, 2006 at 11:13am Add comment
Sorry, the news is not so good for you. Error 41 is a printhead problem and according to Brother needs to be replaced.

This problem seems to be very common. I have had it three times now in the last 3 years. I had it replaced twice at their cost (under warranty) and now have the same problem again.

Frankly, they are good machines, when they work, but I suspect that their printheas is a problem. Maybe someone out there can file a class action lawsuit against Brother for selling shoddy products.

Personally for me, my Brother MFC3820CN is the last MFC I will ever buy from Brother.
by Anonymous on Apr 28, 2006 at 12:03pm Add comment
just go thru reading all the posts. i bought my mfc 3100c,in january or february 2003, right after i bought my dell computer in january of 2003. my serial code says my machine was made in february 02, so i am out of luck and that is what brothers told me when i talked to them on wednesday of last week. the next day i could print, but not since then. i have decided based on the posts not to waste my time, but rather to get a new printer. im a retiree so don't do much printing, no photos and always used brothers ink, so even though my machine is 4 years old, it has only 3 years of mild usage. i looked in my may 2005 and may 2006 consumers reports and noticed under the inkjet all in one printers nary a brothers is mentined. i wonder why? ha ha. looks like the cannon prixma mp 450, listed as a best buy, will be my next printer.
by unknown on Apr 29, 2006 at 11:21am Add comment
I just received a call from a client of mine and he has this error 41. I stumbled across this site and I am at a loss for words. What a disgrace BROTHER!!!
I will never refer anyone to brother again, in fact I will give them the address to this site, or better yet we should all email this to people so brother goes out of business!!
from melbourne australia

by unknown on May 2, 2006 at 3:04am Add comment
My 3100c just quit on error code 41 after about 2 years. No matter what I do to reset the machine, the code 41 won't disappear. I barely used the machine, just a few faxes and a few copies a year. Original black ink is OK but the color ones are dried up. Error 41 code showed up and I called Brother's tech support. They referred me to a repair shop and quoted me $49.99 for the printhead, plus labor.

After reading through most posts of this site, I finally realized this is Brother's problem. They should be able to fix it easily by re-programming the code 41 in its memory. They haven't done this because they made more money this way though they have to provide free repair for some customers.
by Anonymous on May 8, 2006 at 9:44pm Add comment
Brother ...

the biggest piece of crap that I have ever come across... 13 months to be exact is all I got out of this piece of junk. Used only brother ink's so there absolutely no excuse for this quality of work. I cannot use this even as a fax/scan machine!!!. I can live without the printer but why should the print head affect the scan/fax capabilities...

Simple advise to all .. Stay away from brother for your print needs. get something else, I am sure anything will have life span of greater that 13 months!
by unknown on Jun 5, 2006 at 9:00am Add comment
I took out all the ink catridges and reinsert them one by one. Then the LCD asked me if I changed, I chose no for all. and now it can scan and stuff. (My black is empty) - unknown
While I agree that Brother printers, faxes and MFCs are all junk, the "13 month wonder" term applies to pretty much all the MFCs being sold today. All the mfgs. have taken out all the quality and durability to sell them as cheaply as possible so everyone will buy them. The name of the game is selling as many expensive ink cartridges as they can before they fail and then they sell you another machine and the cycle begins anew.
by moe on Jun 5, 2006 at 9:31am Add comment
My nightmare with MFC3820CN began in June 04'after purchasing new Brother copier (which ironically was replacement for troublesome existing Brother). Threw error code 41 in Feb 05'. Sent a replacement refurb which ran until July 05' before throwing same error code. Called again and part was replaced under warranty. Ran until Jan 06' again throwing error 41. Now here it is June 06' and guess what.... error code 41. You can almost time it. Last 6 mos or so. You will get subtle clues in between which you begin to recognize after awhile. Ink problems, color problems etc and then one day it just seizes up. I think I have had enough...shopping for HP or Canon.

Sick of it in Seattle
by Anonymous on Jun 14, 2006 at 9:20am Add comment
Call Brother's 1-800-276-7746 (Voice) and they will ask you if yoru printer uses genuine Brother Ink. Say yes because otherwise they will not cover the expense of replacing the Printer Head. Which is why the printer shows error 41. and then they will guide thru.
by Anonymous on Jul 13, 2006 at 11:43am Add comment
MFC3100C Part number LK0517001 can be purchased at Canyon Computer Supplies in Arizona 602-258-8209 fax:602-258-0149. Ask for Lee and tell him Guzman sent you. Web site for Canyon:
www.canyonribbon.com.

Brother will not sell you the part.

I just purchased one today and MFC3100C is working fine. It is a piece of cake to remove & install no tools needed (maybe laytex gloves to keep the ink off of you). Make sure to turn off the power. Take a flash light and notice well how it is held on by two thin wires one on each side. Install new one and put the wire springs right back as you found them. I also use other than brother's ink.

Please tell Canyon Guzman sent you,(no pay involved) I'm just trying to get a job there.
I sincerely hope this helps the many of you that shared my delima.


Have a beautiful life.
by guzman on Jul 14, 2006 at 3:27pm Add comment
Im lucky. I got my edition of Brothers finest from a second hand store for $15. When I got it home and plugged it in, the "41" program was already downloaded, so I don't have to go to all of the bother like the rest of you. Having a bit of an electronics background I decided to have a go at it. I cleaned the heads and little tubes and such, played with the service programs, and tried to figure out how the dag-um thing works. It appears to me that this unit works by using an electro-magnetic field to spray a "JET" of "INK" onto the paper. * there are no mechanical parts *. It is therefore my opinion that the problem lies in the main circuit-board of the print-head. Hence - the only true fix would be to get a new head. I don't believe that "ink" type has anything to do with this problem. (mine still has "factory" ink). I guess the question now is whether to buy a new head for $70 ($5.83/month-for 1 year), or to buy a new machine, and hope it lasts. Hope this helps. Deano.
by Anonymous on Jul 15, 2006 at 3:25am Add comment
ITS OFFICIAL! MFC 4820C's have the same issue!
after reading al the posts, i abolish brother printers :(
by Anonymous on Jul 15, 2006 at 4:20pm Add comment
Sometimes the following helps:
When Error 41 is displayed, unplug the MFC. Hold down the service Button and replug the machine, old down servie button for some time.
"Maintenance" Mode will appear in the display.
Maintenance codes are:
01 reset
91 reset without memory
99 End

These codes work for MFC 4820 C, as heard also for some others

Sometimes you have ab effect with: 91, then 99

Good luck
by unknown on Jul 21, 2006 at 6:04am Add comment
After getting this message ERROR 41 I did exactly as told and it still don't work! After calling Brother for assistance, I find they want to (1) EITHER SELL ME A PRINT HEAD AT $49.99, OR (2) BUY A NEW MACHINE! Do they relize that they are losing customers by the HUNDREDS only because they will not stand behind their own products? They KNOW they are at fault and yet they are still selling this machine! Has anyone contacted the Better Business Bureau? I do plan to. Also, I am going to send this machine back to them and literally tell them where they can put the machine AND all other products they are ripping the public off with. They manufacture these machines with the knowledge they are going to fail VERY SHORTLY after the warrantee is up then ask for MORE money to repair the damn thing. So, before you buy another BROTHER product, you may want to ask yourself this question... If I buy this product will I know with absolute confidence that the people I buy it from are going to back me up with repairs if I should ever need them? I can tell you your answer... This company ONLY wants your money... They don't give a damn about the item they want to sell you! AND IT WILL FAIL JUST AFTER THE WARANTEE HAS EXPIRED! IN CONCLUSION, I paid about $150.00 for this unit and the cost of repairs are $49.99 for the print head, $59.25 labor to have it put in by their service people, 4 new print cartridges, Shipping, the loss of business due to waiting for the repairs to be done, the list goes on. In any event the bottom line is this... I personally won't put my hand back in the fire after just getting burned. BROTHER products and their Company SUCK. NEVER again will I put my trust in them or purchase another product with the name BROTHER on it. I hope this note keeps THOUSANDS of people and businesses from buying from them in the future.
by unknown on Jul 25, 2006 at 10:59am Add comment
I just called Brother about ther error 41 message, the guy I talked to gave me the number for repairs in my area. He also agreed that this was a common problem but the machine is not very expensive. I asked him if there was a new print head that did not have this problem and he said yes, if I buy a new machine it should not have this problem! I told him if I buy a new machine it will not be a Brother machine. I called the repair service and they said the repair would be about $150. I asked if they knew of another brand that did not have this problem and they said any brand other than Brother should not have this problem.
by Anonymous on Aug 1, 2006 at 10:12am Add comment
if you have decided to get rid of the printers, why not sending them back directly to brother without given your name? How bout G.W. Bush, Washington, when name is needed?

So, send them back to where they came from!


by Anonymous on Aug 1, 2006 at 2:30pm Add comment
What we need is someone that still has a machine under warranty that either lives next to a service outlet, or drives by one, to take the defective printheads from those of us out of warranty. Then they can keep swapping printheads every week......Anyone up for it ????
by unknown on Aug 3, 2006 at 7:15am Add comment
I just found out that the domain www .brothersucks. com is available, I hope someone here will register it....before Brother does. I'll even kick in a few bucks as I'm sure others will.
by unknown on Aug 3, 2006 at 12:13pm Add comment
THE TWELVE STEPS OF BROTHERDOESTHEUS
BROTHER is NOT your “brother” at all…

The first step of BEWILDERMENT comes when you buy your first ink cartridge at $15.00 in a pretty little vacuum sealed packet…

The second step of RAGE comes when you realize that you can’t print black and white when one of the other color cartridges runs out. How clever…

The third step of OMYGOSH comes when you’ve bought your first complete set of ink cartridges and realize you’ve spent $80.00 on those cute little boxes…

The fourth step of TEPIDITY comes when you realize that your office supply doesn’t sell your brand of ink in the economy (save $5.00) 4-pack… Wow! Might have been only $75.00…

The fifth step of HORROR comes when you buy a refill kit to save money and get ink all over both of your hands that takes days to wash off…

The sixth step of ENLIGHTENMENT comes when the tech at the ink refill place tells you they don’t even try to refill Brother cartridges there, because they can’t seal the bottom hole well enough to withstand the Brother intensive cleaning process… (they’re sent to a specialist)

The seventh step of REVENGE comes at the surprise attack of the deadly ERROR CODE 41… DOOMSDAY HAS ARRIVED!!!!!

The eighth step of SHOCK is when you learn about this blog and all of the unhappy, disoriented, disconcerted people wondering what to possibly do with this locked up printer that just recently printed an acceptable, readable page of black and white print…

The ninth step of UNDERSTANDING is when you find that Brother has designed the carrier assembly of the ink cartridges and printer head to go into a little “ERROR 41 cave” where you cannot remove and attempt to clean the head because the carrier won’t come out. You can’t access or replace your bootleg/tampered with cartridges either, unless you completely disassemble the machine voiding any warranty…

The tenth step of CONSTERNATION comes when you find that Brother will not tell you how to unlock, override, remove, clean, replace or adjust anything. They basically tell you “you’re an idiot and not qualified to work on this cheap piece of shit”

The eleventh step of KNOWLEDGE is when you become aware that there are other MFC’s that don’t cost very much more, don’t have these thousand letter horror blogs, and actually work for a reasonable lifetime without failing…

The twelfth step of SALVATION is when you dutifully unplug your Brother MFC, take it outside, drop it into your garbage toter, and ceremoniously roll it out to the street for pick up…

All that’s left is to thank Brother for helping us to fill up our landfills with these worthless money-guzzling machines. It’s a shame there’s not a local incinerator for a proper burial. Please enjoy my twelve steps of BROTHERDOESTHEUS and pass along to the WWW and your “real” brothers, sisters and loved ones.


by unknown on Aug 27, 2006 at 6:01am Add comment
Just reading some old posts who have probably bought a new printer by now, asking about fiddling with the ink cartridges.

The "User's Guide" is available in pdf format from Brother at the Brother Solutions Center, Manuals Download, User's Guide, Version 'D'. You can actually zoom in and read what it says without a magnifying glass.

Near the very end of the manual, Chapter 20 I believe, Brother explains that their new cartridges have 'X' amount of ink in them. When you insert a new cartridge and tell its little brain that you have done that, it begins counting each little dot that it squirts out. It "knows" when it's supposed to run out. It is programmed to keep up with "all four cartridges"!!

Invariably, if you refill it or purchase a bootleg cartridge, you will speed up the dreaded Error Code 41 on your machine. If you unplug your machine to keep it from cleaning itself, you speed up the Code 41. If you remove and reinsert a cartridge arbitrarily to look at the ink level, you speed up Code 41.

If you do everything perfect and put your printer in a closet so you don't hear it, you will still get a Code 41 at the proper time. Big Brother has got you by the b***s!! There's only one way out. Trash the M***er F***er and spend some money wisely.
by unknown on Aug 27, 2006 at 12:51pm Add comment
My out of warranty machine is now going to be fixed free of charge as should all of the machines with this issue. Brother admits this is factory defect (mechanical error). I called Brother, and asked to speak with a supervisor. I told them that my machine is out of warranty and referred to the user manual clause that states:

"Except as otherwise provided herein, Brother warrants that the machine and the accompanying consumables and accessory items will be free from defects in materials and workmanship, when used under normal conditions."

A minute or so later, the supervisor had set up my work order and told me where to take the printer for repair at Brother's expense.
by unknown on Aug 31, 2006 at 10:23am Add comment
Just spoke to customer service at Brother. Was told I need to pay to repair MFC. I paid $100 a year ago! For the same thing!! It has been "unplugged" again and again (which never helped) and they tell me there is nothing they can do except send a work order to the service center.

I told them about a blog trashing this machine and "ERROR 41" and they didn't care about this either.

Well, I just threw mine in the garbage, where, apparently, it should have gone a very long time ago.

Spread the word, these machines are the worst!!!! Never buy BROTHER again!
by unknown on Aug 31, 2006 at 1:57pm Add comment
Does anybody know what cause the Brother machine prompt out the Error 41?? Izzit really the print head problem?? Or it just a program setting by Brother?? Or it is because of third party ink??

Just for your info, I got another friend who used Brother fax machine, the machine is working fine but the black ink cannot come out but the other colors (cyan, magenta & yellow) is printing fine. Then he try to buy and install another new black cartridge but STILL, cannot get the black... Then he call Brother for help and they told him is print head problem, but the machine NEVER prompt out any Error 41 msg...
by Bin on Sep 6, 2006 at 12:44am Add comment
Does anybody know what cause the Brother machine prompt out the Error 41?? Izzit really the print head problem?? Or it just a program setting by Brother?? Or it is because of third party ink??

Just for your info, I got another friend who used Brother fax machine, the machine is working fine but the black ink cannot come out but the other colors (cyan, magenta & yellow) is printing fine. Then he try to buy and install another new black cartridge but STILL, cannot get the black... Then he call Brother for help and they told him is print head problem, but the machine NEVER prompt out any Error 41 msg...
by Bin on Sep 6, 2006 at 12:48am Add comment
Hi Bin,

your friends printhead needs cleaning:

Take the printhead out and clean it with a paper towel. It must have had dry ink on it. To take it out you take out the cartridges first then there is spring loaded clips on the side of the printhead and take out and clean with paper towel. Afterwards insert it carefully.

Hope it helps
by Anonymous on Sep 6, 2006 at 12:45pm Add comment
This may help someone:
My printer did not have "Error 41", but "Ink Empty" so it was preventing printer to print at all.

I only print B&W now, bu magenta ink was empty, so it kept saying "ink empty" and would not print at all. Well, after few hours of trying this and that, here is what works: I completely REMOVED magenta cartridge and I leveled/alligned top catridge cover (one that clips) with other ones with a wide tape. Now it works! There is no "Ink Empty" message and printer is ready to print. So, if you want to still print with black ink (or other available), just remove empty cartridge and level top cartridge cover with a tape.(Brother MFC 3100C).
by jovangelist on Sep 10, 2006 at 9:28am Add comment
I had error 41 a couple of months ago, and Brother exchanged the printhead(within 2 years).I was happy and took care of my mfc3100c very carefully by cleaning the printhead pretty often in case it is blocked. Unfortunately, the error code 41 came out again with all the cartridges full. This time when I called Brother, the customer service was very rude and mean.She told me," I am in charge. I say no. That's it. I am not going to let you talk to any supervisor. we are not going to do anything for this problem".

Ok, bye brother, I did not ask for another exchange but they are so blunt.

Never ever buy any Brother.
by unknown on Sep 11, 2006 at 10:59pm Add comment
I just had an ERROR 41 on my MFC 3420C and I have only had it about 18 months. From what I have read I am one of the lucky ones that I got 18 months out of it, and I used only original print cartridges- not cheap ones. It has been brilliant to use til now. I don't think I will waste my time dealing with Brother and will head out and get a new one straight away of another brand type. I REALLY hate bad customer service.. tight a**'s...
by unknown on Sep 15, 2006 at 10:09pm Add comment
My printer is out of commission for now and will probably stay that way. It seems that Brother has used a printer head in their machines that has a designed obsolescence built in, among other problems. Two replacement sets of ink cost as much as the purchase price of the machine. When any one of the colors runs out, the machine will not print black and white until you replace the color cartridge that you're seldom if ever using. It self cleans once or twice (or more) per day, wasting and using up the expensive ink. The cleaning pads at the right and left end of the carriage in my machine are soaked with wasted ink from the cleaning process. The color cartridges that you try not to use unless necessary are smaller and get used up faster by the cleaning process.

It has programming (I think) that is able to monitor and tell if you are using Brother ink cartridges or generic and refilled cartridges. No matter what you do or don't do, you eventually get an Error 41 code saying "unplug the machine and call Brother," (for the nearest repair center - to get the printer head and the cleaning pads replaced). From the information I've gathered at this Error 41 blog site, this costs about $150.00, (the original cost of the machine). After that, it seems the Error Code 41 begins to come up from then on every six to twelve months for the life of the machine.

I've read here that a company at www.equipfix.com sells the print head for $29.95, but the carriage goes into a little "cave" at the right end of the machine where you can't get to it to replace the head. There are special tricks and codes given only to the repair centers which enable them to work on it. Once you have the new printer head installed, there are command codes to align (calibrate) the printer head and to tell the machine to go back to work. It's all rather complicated. I feel like such a fool, and wish I had never bought a Brother machine.

I've read that the Hewlett Packard printers have the print heads built right onto the ink cartridges. The cartridges are more expensive, but you don't have to worry about the printer head clogging up and having to be replaced by a repair center. One of the blog letters said that the Canon Prixma MP450 was an excellent choice for a printer and has a good track record. I will think long and hard in the future before buying the cheapest of anything that I want to last.

I'm pretty sure I'm going to throw this Brother printer into the garbage toter. The Error 41 code was the last straw as far as I'm concerned. I've always been upset with the cost of the ink and the wasteful cleaning process. But now, to think that I'm going to have to take it to a repair center once a year for a new printer head is just too much.

You never know when the dreaded Error 41 is going to come up. It's just kaputz, over, sorry about your luck. No matter how important what you're doing is, it's over. You're out of a printer without a moments notice, and there's nothing you can do about it. It will absolutely not print one more page of anything. Even if you don't care about the quality of the print, it will not do it. If you're going to have a Brother, you must also have a second back up printer for when the Brother goes kaputz.

If the Brother company had any compassion at all for our pocketbooks , they would offer the replacement printer head and an instruction booklet on how to install it and calibrate it, just like they give to the repair centers. They should be able to sell it to us for the same price or less than the equipfix.com people. They might even then have a chance of keeping us buying their high-dollar ink cartridges if that will truly prolong the Error 41 lock-up code.

There would still always be those in business with backup printers who would prefer the repair centers. However, it hardly makes sense to repair something for the same price that a new one costs.
by unknown on Sep 24, 2006 at 4:43am Add comment
I too, am experiencing the frustrating problem of " error 41 "
I have unplugged many times and called Brother each time. I have called several numbers. After being held on hold for 5 to 15 minutes, and then being told that: I have contacted the wrong number, they do not understand my problem, try to sell me another machine or service, I decided to TRASH the machine, and inform everyone I meet of my DIFFICULTY WITH BROTHER'S PRODUCTS, and hope they come to the same conclusion that I have: NEVER BUY ANOTHER BROTHER PRODUCT.

by Anonymous on Sep 29, 2006 at 7:42am Add comment
I too, am experiencing the frustrating problem of " error 41 "
I have unplugged many times and called Brother each time. I have called several numbers. After being held on hold for 5 to 15 minutes, and then being told that: I have contacted the wrong number, they do not understand my problem, try to sell me another machine or service, I decided to TRASH the machine, and inform everyone I meet of my DIFFICULTY WITH BROTHER'S PRODUCTS, and hope they come to the same conclusion that I have: NEVER BUY ANOTHER BROTHER PRODUCT.

by Anonymous on Sep 29, 2006 at 7:45am Add comment
Hello,

I just had to write about my experience with this problem.

After reading all these comments, I called Brother's Customer Service Center, and nicely "demanded" that they replace my printer head, even though my machine was several years old. My justification was that they needed to do so because of the known design problem with that specific Printer Head, and also so that they would not lose yet another long-time customer. I did have to speak to two people (go up the ladder, so to speak) before they connected me with a person who agreed to authorize a "FREE" repair! I guess the bottom line here is that by having my facts laid out, as well as my demands, I was able to convince the Service Center to pay for my repair, even though the printer was long out of warranty. Perhaps, if you are persistant, you can get them to do the same for you! Good luck!
by unknown on Oct 9, 2006 at 12:18pm Add comment
Just FYI - I too called and argued the issue. I got a free repair as well, years after the original warranty. Just be persistant and they will do it.
by unknown on Oct 11, 2006 at 6:16pm Add comment
I've had my MFC3100C for quite some time but a few months ago, it started streaking while printing. Dropping out lines of various inks to be more precise. After reading how easy it is to remove the printhead, I pulled it out and
by Vlexnor on Oct 12, 2006 at 4:45am Add comment
I've had my MFC3100C for quite some time but a few months ago, it started streaking while printing. Dropping out lines of various inks to be more precise. After reading how easy it is to remove the printhead, I pulled it out and 'cleaned' it under hot running water then let it air dry. Put it back in the printer along with new ink cartridges and the first test page looked much better. Unfortunately, after the second cleaning cycle, Error 41 popped up. ;-{

Guess it's time to order a new printhead.

To give you and idea how old this unit is, the serial # is U56581L1N102049. According to a previous poster, that would be month 'L' in 2001.
by Vlexnor on Oct 12, 2006 at 4:48am Add comment
An eBay search turned up two different part numbers for the printhead:
LK0935001-Universal for Red and Blue dot marks
and
LK1900001

I haven't seen the latter mentioned in this thread. Several web sites show that LK0935001 is a replacement for LK0517001 but I can't find much info regarding LK1900001.

Anybody got the clue?
by Vlexnor on Oct 12, 2006 at 4:54am Add comment
The LK1900001 is the old part # and the LK0517001 is changing to LK0935001 for the same head (part numbers changed just due to wharhouse allocations) LK0935001 is the current part # $49.95 + 5.75 s/h call 1 888 879 3232
- bro
As has been said previously it appears to be a problem with all Brother MFC machines. When my first Error 41 message appeared on my MFC4820C, Brother kindly replaced the print head even though my warranty had expired a month before. Guess what ..... my new print head that was not going to give me any more problems has just come up with .... yeah you guessed it ...Error 41. I phoned Brother and was told that I would have to pay to have it repaired by one of their repair centres as it was no longer covered. I have only ever used original Brother cartridges, my machine cost me almost £300 and I have just spent £100 on buying a supply of cartridges. A new printer will cost approx £150 - to have this one repaired will cost me ..... £80 plus tax for labour plus parts ..... about the same as a new machine. After spending the last couple of hours reading through this lot, I will be getting on to Brother to demand that they fix what appears to be a basic design fault. If I don't get my machine repaired or replaced, maybe I'll start the ball rolling here in jolly old England and take them to Court. It won't cost me too much, I used to do it for a living.

Let you all know what happen.

Pissed Off from England - Ros
by Ros on Oct 12, 2006 at 6:39pm Add comment
Ros is correct. It appears to be a completely "brother" fault.

I have a MFC 620CN, which I bought because it boasted the
flexibility of being able to replace a single colour cartridge, when it became empty. What Brother do not say is that they sell these machines to ensure a timeless, monopolised, market for their ink cartirdges. In effect a money printing scam for Brother.

My MFC 620 CN now shows ink empty, for all three colours. Even though there has been very little colour printing. I always select black and white printing option. To make matters worse, this has happened just after the warranty has expired.

Brother has taken my money under false pretences, knowing full well that the poor consumer has no come-back possibility. They have past and future unsuspecting public, over the barrel!
Shame on them, because the ink fault is not publicized in the media domain, at all.

Hopefully, this email thread will save some person his/her hard earned money, if they accidentally come across this site, BEFORE they part with any money for a Brother printer.

- Anonymous
I've said it several times on the forum. Brother makes 3 products well. Sewing machines, labelers, and doorstops. Biggest mistake they ever made was dropping Canon as the supplier of printer engines and designing and building their own line of printers/doorstops.
by moe on Dec 11, 2006 at 11:27am Add comment
This how to change the dpc/mfc printers to a single color (b/w) printer:

http://www.enderlin-direkt.com/news/faq_longprint.html#longprint_genb1

Just let the c,m,y colors out. Stick something around the c,m,y inkindicator LED which signals the printer the status of the carts(see forum for this trick). Run only black ink. Thats it!

WARNING: The printershead will only be supplied by black ink. The part (and only this part) of the printhead which prints the color ones may be destroyed.
This means: you can only print in b/w in future!
(But hey, thats what most people wish and need: a cheap, simple b/w fax-, copy- and print engine :))
by Anonymous on Dec 12, 2006 at 10:48am Add comment
Thanks Guys and Gals. After reading all of your comments, and realizing my Brother was out of warranty, I decided to try some experiments. The one that seemed to work was I opened the cover, as soon as I hear the head with the printer thing start moving I opened the cover. I took out the cyan print cartridge (My printer was telling me Cyan was low before I got error 41) took a clean white sock and spat on it, and cleaned out the inlet where the print cartridge went. I replaced with a new cartridge. I closed the cover. The machine still thought the cyan was low, so I went to menu and went to clean cartridge, I said yes, and it told me to open the cove I did and closed it. Then the printer asked me if I wanted to replace the cyan. I said yes and followed the instructions on the readout and my printer works. I have a MFC 3820cn I think I about it about two years ago or more.

Mickiel
by Anonymous on Dec 24, 2006 at 2:04pm Add comment
Our MFC-3100C is now on it's 2nd printer head after a previous Error 41 that I managed to have Brother cover even though the unit was out of warranty. Now a year later the Error 41 has appeared once again. I had previously used third party ink cartridges, but for the past year have used only Brother cartridges since replacing the print head. Still ended up with the same problem.

They've discontinued the MFC-3100C. It was cheap in the first place. They didn't expect it to last long. These printers, as by most all manufacturers, are simply vehicles to sell ink cartridges where they make their profits. I certainly won't buy another Brother after reading similar complaints about other Brother models.

Will check into Canon models. I've had decent luck with Epson printers. The MFC concept is appealing as I use the fax quite a bit. Does anyone have a recommendation or good experience with MFC units by other manufacturers?
by eldudo on Dec 24, 2006 at 11:55pm Add comment
-1
The maintence codes to program a new print head serial number.

Change the Printer head, then go into Maintenance mode (hold in Menu key while switching on), press 68, 2580.

Type the number on the Printer head sticker between the 2 *'s (asterisks) in. (Printer Head Property Number). To type in the letters, hold in the # key while pressing 1 for A, 2 for B etc.

After that press Set to save it.

Then press 09 for print Quality Test, and check/sdjust the print quality/alignment - instructions on LCD Screen and Page.

After that press 99 to exit Maintenance mode.
by Anonymous on Nov 6, 2004 at 1:29am Add comment
Hey dude your clearly ex brother staff or even current with a conscience, can u post entire maintenance manuals or even some more relevant info about the topic,i think everyone here would buy you a beer if you let us know the procedure to effectively solve error 41,weather thats replacing power supplys, print heads or boards to avoid the voltage problems, i have a stack of customers with same issues and it seems a bit of a cop out to just tell em their machines are poverty stricken rice eating unsatisfactory levels of quality AS STANDARD paper weights , an always will be excrement. (in the nicest possible way) any new info greatly appreciated...Particles - Anonymous