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 | Canon i865 unknown problem by Cekins (7/11/04 2:59 AM) reply | + / - | From a 2 months I have a Canon i865.
For 3 weeks it worked fine, sudenly one day it stoped, the information window gives no info about the error, the light flashes green and orange 12 times (technical service needed!?!) and also gives an advise to unplug the printer for a few time and plug it again. Some times it works, sometimes not. After days of trying anything, figured out the procedure of hanging the printer : when it comes online the first time it prints, then when it goes offline and try to print again it goes online but the error apears, a sheet goes through but nothing is printed on it and then nothing. Unpluging again for a 10 min. to 2 h. and its back again.
If someone knows a solution, please reply, because the tehnical service near me can't do anything. They dont even know about this error (is it hardware fault in the printer or something else)
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| Re: Canon i865 unknown problem by Barry (7/12/04 6:05 AM) reply | + / - | You have a Media Sensor Error.
This unit has a 1 year warranty
Call 800-423-2366 for Canon Automated support
or 757-413-2848 to speak to a Canon Technician
Evidently the tech service near you are not trained on Canon units.
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| Re: Canon i865 unknown problem by Anonymous (7/13/04 12:31 AM) reply | + / - | For my great sorry I live in Bulgaria, and the service I speak about is the only one authorised to repair Canon printers.
So is it fixable or I must throw it away from the fifth flour ;)
Also I have no warranty (the reason is too long to explain).
Great thanks for the answer.
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| Re: Canon i865 unknown problem by bonnee (7/16/04 7:05 PM) reply | + / - | I have a Canon i450 and it too, is flashing its light orange and green instead of printing. I have tried all the procedures of disconnecting the cable and electrical source for various degrees of time (up to 12 hrs.). I fear that it may be the waste ink tanks are full. I read another sample of what is involved in emptying the tanks...too much for me! I have poor eye sight, so do I throw it out the 5th floor window? I've only had it a year, but have used it a great deal. If I toss it, what else should I buy (I print homemade calendars, cards, and nature photos)?
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| Re: Canon i865 unknown problem by cekins (7/17/04 1:54 AM) reply | + / - | The technical service here ordered a new one i865 and will begin changing part by part to understand what is the problem. When I have an answer I will post it here.
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 | Re: Canon i865 unknown problem by cekins (7/26/04 9:01 AM) reply | + / - | The media sensor on the i865 is the black thing with weels on the input tray. So the problem is solved by replaceing the uper cover of the printer. Then folow the wires leading from this sensor to the main board - clean the contats. !!! Also there are two light diodes in the whole "big black thing" Clean them carefuly and your printer might be back working. Aperantly these sensors are very sensitive (they also react on light - if you have a light source nearby you must remove it) and the electronics recieving signals from them also is sensitive. That's all from me.
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| Re: Canon i865 unknown problem by Jim (7/28/04 4:25 AM) reply | + / - | I can't install the i865 printer driver. I keep getting 'printer not recognised' when I try to install from the disk. I have disabled the anti virus and the firewall and checked that the USB printer cable works by swapping it with the modem cable. I keep getting the 'auto load new hardware' box on the screen; when I click cancel and unplug and replug in the USB cable it just comes back again. Then I get 'Printer not recognised' up on the screen again. Finally I have unplugged everything, uninstalled everything I can think of except XP (inc i865 drivers) and started all over again and I just get 'printer not recognised' on the disk install screen, along with the auto load screens.Help!
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 | Re: Canon i865 unknown problem by Cekins (7/29/04 6:12 AM) reply | + / - | All new USB devices need to install the drivers first before plugning the device. XP will not help I guess. Canon support opinion for the XP drivers is that they are not fully cmpliant with these printers. So if you get an XP you will need the Canon drivers from the disk again. Sometimes if the device is pluged and online while instaling drivers comes this problem. Your problem might be another one, but I think that is as I say. Solution : if you can, search the registry for trails from instaling the drivers and remove them. Then First install the drivers and when the install program prompts "Trying to find printer" or something like that - plug the printer. You can try doing this without editing the registry first. I have installed this printer on a XP system and on a W98 with the drivers suplied from Canon. This actualy works and for many other devices ;) I had a similiar problem with a webcam, scanner and others.
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| Re: Canon i865 unknown problem by Anonymous (7/29/04 6:18 AM) reply | + / - | This post is for the media sensor error :
Disconecting the media sensor at all makes the printer works all the time with no problems ;)
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| Re: Canon i865 unknown problem by bonnee (7/29/04 7:10 PM) reply | + / - | My printer is an i450 and I think the media sensor might be the problem. I noticed that there seemed to be a lot of ink in the bottom of the printer and am not sure if that is normal. Where is the sensor located on the Canon i450? I called Canon tech support and they were unable to help me over the phone. Wouldn't they have known how to clean the sensors? Appreciate help since I've just about given up.
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| Re: Canon i865 unknown problem by Cekins (7/30/04 12:31 AM) reply | + / - | I haven't seen i450 and I dont know where is media sensor situated. On HP printers the media sensor is situated ot the cartrige holder. On the i865 is situated on the input tray. If you think that your problem is in the mess on the bottom you might disassemble the printer, clean carefuly and assemble it again, cleanin all "light diode" like elements and all contacts (plugs) an so on. InkJet printers make something like mist from ink while printing and this mist spreads everywhere in there making everything dirty. I am not shure for the base of the canon inks but I think they are alcohol based. HP's are water based. But with alcohol you must be very carefull because some parts may be alcohol soluble.
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| Re: Canon i865 unknown problem by collin8900  (3/27/06 11:23 PM) reply | + / - | got problem with canon printer just email me
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| Re: Canon i450 resetting by cfc (10/4/06 11:28 AM) reply | + / - | Could you please send me the reset code for the above printer (i450).
I have tried the i350 reset code on the forum but, to no avail.
This is what is happening with my printer:
@ 7x orange flashes
@ 1x Green Flash
Have tried the i350 reset
when power on the power light stays green but when i press resume button the light will change colour.
please help me if possible
thanks
kevin
cape town
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| Re: Canon i450 resetting by cfc (10/4/06 11:30 AM) reply | + / - | Could you please send me the reset code for the above printer (i450).
I have tried the i350 reset code on the forum but, to no avail.
This is what is happening with my printer:
@ 7x orange flashes
@ 1x Green Flash
Have tried the i350 reset
when power on the power light stays green but when i press resume button the light will change colour.
please help me if possible
thanks
kevin
cape town
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| Re: Re: Canon i865 unknown problem by Anonymous (10/14/06 2:39 PM) reply | + / - | canon i865 will not print properly despite change of printhead and realigning along with cleaning.
For a one page word doc printer puts through 3 or 4 pages with only top few lines of text.
When attached to another computer works ok.
any ideas??
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| Re: Re: Canon i865 unknown problem by Anonymous (4/25/08 12:52 PM) reply | + / - | i have a canon i865 once turned on i get 5 orange flashes then 1 green flash i have tried several reset modes but have had no luck in the printer resetting . Can you help ?
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| Re: Canon i865 unknown problem by trigger1937 (4/27/08 10:52 PM) reply | + / - | To Anonymous with the i865. This must be the overseas version of the Canon i860. Anyway, the Service Manual says that the 5 orange flashes means, "The printhead is not installed",.."or the printhead is not installed".. Then is says, "The data from the EEprom on the head is faulty".
Clean the contacts on the back of the printhead. Clean the contacts in the Carriage Asm. Unplug the power cord and let the printer set for 10 minutes. Then replug and power on.
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| Re: Canon i865 unknown problem by Rabron (10/28/08 4:04 AM) reply | + / - | Hi guys
client has a I865 printer, when restarted the light sequence is as follows
18 Green lights. then goes orange/green orange/green this sequense keeps going, I have re-started the printer, when trying to get to the properties of the printer is says unable to connect, the print spooler is working fine on the pc and has been restarted too
anyone any ideas how to fix this? the printer is also out of warranty so contacting cannon is not an option for support
any help will be welcome
thanks in advance Rabron
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| Re: Canon i865 colour promlem by Anonymous (11/15/08 3:06 PM) reply | + / - | I find that my prints are coming out in washed out colours with a pink tinge, I have tried changing the settings, and the quality of photo paper, and last but not leasr re installing the drivers.
Nothing seems to work.
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| Re: Canon i865 unknown problem by AndyHaynes (6/22/09 2:27 PM) reply | + / - | Hello, I tried to turn on my Canon i865 but there is no life in it at all.
I checked the output voltage from the back of the AC adapter and I am getting 7v dc from three different combinations of plug pins.
Does anyone have any idea what the problem might be..
Many thanks
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| Re: Canon i865 unknown problem by trigger1937 (6/22/09 10:07 PM) reply | + / - | Andyhaynes,... The I850 and i860 AC adapter puts out three voltages,.... +5, +24, +27. If you don't have those voltages the AC adapter is dead. Call Canon Parts department at 1-732-521-7230 and ask for the Parts department.
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| Re: Canon i865 unknown problem by jinrs (7/1/09 8:06 PM) reply | + / - | I have the same problem. Can you please tell me which pin outputs which corresponding voltage? I have been trying to look for diagrams but to no avail.
Thanks in advance.
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| Re: Canon i865 unknown problem by trigger1937 (7/2/09 7:45 PM) reply | + / - | jinrs,... Here is the pin layout for the power connector as it plugs into the logic card. To make any measurements you have to connect your Volt-Ohm-Meter between the pin in question and the ground pins.
CN501 (DC power supply connector)
Pin No. Signal Name Function
1 +5V Logic Voltage
2, 4, 6 GND GND
3 VH +24 Volts
5 VMREM +27 volts
7 LOW_PW_CONT Power consumption control
The signal on pin 7 is a control signal from the main power
module that an over current condition has been detected. This signal will shut down all operation on the logic card and shut the printer off. It will not power on as long as this signal is at a logic ground.
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 | Re: Canon i865 unknown problem by greg dunne (11/19/09 9:49 AM) reply | + / - | i have a problem with my printer too . Mine is a canon i865 and i dont know how long ive had but when i try to print something it doesnt come out clear and i thaught it was just that the black ink was low so i changed it and still the same problem . Please help!!
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| Re: Canon i865 unknown problem by trigger1937 (11/19/09 10:55 AM) reply | + / - | Greg,... Have you ever taken the printhead out of the machine and cleaned it. Here are the steps.
1. Open the top cover and when the head comes to the center, pull out the power cord.
2. Remove and cap all the ink carts so they won't leak or dry.
3. Unlock the carriage lever and then lift out the printhead.
4. At your laundry room sink, use medium hot water and flush all of the ink out from the filter screens. Turn the head over and focus the water stream directly on the nozzles. Now turn the head over out of the way of the water and examine each of the filter screens. They should be wet with colored ink. Rinsh this out and turn it back over and focus the stream on each set of nozzles. Continue this until you see no more colored ink coming out.
5. Use an Air compressor to BLOW all water out of all parts of the head. You may have to use a HAIR Dryer at low heat and High air flow to dry the head. You may have to let it set over night to totally dry.
6. Check the ink flow of each ink cart. Use a 1/4 folded paper towel and blot the ink cart on the towel. You should immediately get a good wet spot of that ink. If not, Use your mouth to blow air into the top rear exit port and you should see 1 or 2 drops of ink fall onto the paper towel. If you don't get this your ink cart is internally drying up and needs to be replaced.
7. Clean the contacts on the back of the head with ISOPROpyl Alcohol, and also clean the contacts inside the carriage.
8. Install the head and the ink carts and do a "Cleaning Cycle" from inside the PC printer maintenance window.
9. Print only a "Nozzle Check Print" to prove you have returned good ink into the head.
If all of this fails to give you a good nozzle check, click on my USER ID and send me a note. I will respond with another note and then you will be able to send me a scanned image of the nozzle check.
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| Re: Canon i865 unknown problem by Zoef (2/9/10 7:30 AM) reply | + / - | Thank you, trigger1937. I didn't even know it was possible to remove the printhead.
My i865 works again after following your procedure. No air compressor needed, just some firm shaking to get rid off the water. Took me under half an hour to get printing again.
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| Re: Canon i865 unknown problem by trigger1937 (2/9/10 8:56 PM) reply | + / - | Zoef,... You have to be very careful to dry the printhead, otherwise you could short out the very sensitive electronics on the circuit board at the back of the head. Even if you have to wait till overnight and let it dry.
I'm very happy for you and glad my instruction worked for you. By the way, even though this was posted in a i865 error message, which is just the overseas product number for the i860, it also applies to all of the Canon ink jet printers from the i550 to every ink jet printer Canon makes that contains a printhead.
If you ever have a problem you can't fix, just click on my USER ID and send me an email with your request.
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