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 | Hp officejet g85 by loplop69 (2/9/04 3:36 PM) | +2 + / - | i am looking for a repair manual. i want to fix the printer myself.
thanks
loplop69
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 | Re: Hp officejet g85 by Denny Conway (2/9/04 3:42 PM) | + / - | loplop69: You can normally find most Service Manuals and or Service Adjustment Programs/Resets for most printers, at www.otd.com.ua. ...OR... http://www.2MANUALS.COM ...Denny Conway
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| Re: Hp officejet g85 by loplop69 (2/9/04 7:15 PM) | + / - | I looked on 2manuals.com. I could not find any repair manuals for any officejet printers. Am I looking in the wrong place?
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| Re: Hp officejet g85 by Denny Conway (2/10/04 9:15 AM) | + / - | loplop69: I do not really know, because I have never needed to look for a "G85" service manual. The Service Manual you need, may not actually be available from 2MANUALS.COM, but that particular source is one of the better ones for Service Manuals. Here are some other sources for service manuals, but I do not know if any of them have a manual available for your "G85", you will have to actually check for yourself: "NATIONAL PARTS DEPOT" @ 1-800-524-8338; "VANCE BALDWIN ELECTRONICS" @ 1-800-432-8542; "ATLANTIC EXCHANGE" @ 1-888-327-2822; "COMPASS MICRO, INC." @ 1-800-388-8595. You may find it easier to actually go on-line and check out each of these dealers, JUST TO BE SURE...Denny Conway
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| Re: Hp officejet g85 by Stephen  (2/10/04 9:55 AM) | + / - | I work for a HP authorized service provider, as far as I can determine there is no manual available for a G85.
I fix them without a manual.
What problem are you having.
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| Re: Hp officejet g85 by Ruth (2/12/04 4:14 PM) | +3 + / - | I am also looking for a service manual for a OfficeJet G85. I am getting an error message saying to clear carriage jam. I cannot find anything that is jamming the carriage. Stephen can you give me any ideas what could be the problem?
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 | Re: Hp officejet g85 by Mike (2/13/04 11:53 AM) | + / - | Well, I have not yet tried to fix my printer. Kids to take care of. May try to get to it this weekend in between beers and with the Daytona Nextel Cup on Sunday, not much time for the g85 but will see. Thanks for all the help everyone has been giving.
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| Re: Hp officejet g85 by Ken (3/4/04 8:19 AM) | +1 + / - | I have an HP G85 that blew a power supply a year ago and now it no longer communicates via USB. HP charged me $30 to tell me I would have to bring it in to a service center. I'd rather just buy the part and replace it myself. Any suggestions as to what is wrong and where to buy replacement parts online?
I think I am through with HP - quality has really declined.
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| Re: Hp officejet g85 by Denny Conway (3/4/04 9:22 AM) | + / - | Ken: The G85 uses a Power Module Assembly [part # 0950-2880] with a separate Power cord, to transform AC Voltage To DC. The part number for the Power Module is #0950-2880 and lists thru HP at $55.00, Plus HP's Shipping and Handling charge [usually around $13-$15 for 4-7 days UPS & $25-$30 for 1-2 days UPS]. You can call HP Company to find out the nearest Authorized Service Provider to where you live, but they will charge you for the help [1-800-474-6836]. [OR] You can go on-line to the HP web-site at " http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV " and enter the information to try and locate that info yourself. [OR] You might want to go ON-LINE and check out these part supply sites: DEPOT AMERICA, NATIONAL PARTS DEPOT, PARTS NOW, ATLANTIC EXCHANGE, COMPASS MICRO and VANCE BALDWIN. All of these sources might not have want you want, but I've used them in the past sucessfully. Even try a search for "HP Officejet Printer parts", you might come up with a cheeper source yourself...Good Luck! Denny Conway...P.S. You normally can use your old Power Cord, or its usually available from most Computer Repair Stores, because its a common cord.
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 | Re: Hp officejet g85 by Trevor H (3/10/04 8:52 AM) | + / - | My machine occasionally says "Remove colour cartridge" (or similar!) I can find no reference to this meassage in the manual.
Any ideas anyone?
When I take out and reinsert the cartridge (which is full anyway) the machine carries on.
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| Re: Hp officejet g85 by Bert (3/10/04 10:09 AM) | +2 + / - | Clean the cartridge and carriage electrical contacts with a cotton swab mositened with water.
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 | Re: Hp officejet g85 by Sam (3/10/04 1:01 PM) | + / - | I keep receiving this error message when i plug in g85 >>> error f01304a0...What should I do to correct this problem...
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| Re: Hp officejet g85 by Bert (3/10/04 1:14 PM) | + / - | Press and hold buttons 6 and # while plugging in the power to do a system reset.
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| Re: Hp officejet g85 by tw1279 (3/20/04 11:34 AM) | +1 + / - | I have a HP G85 OfficeJet all-in-one printer. The computer is a HP Pavilion 6740C. The problem is that the computer "loses communication with the printer" while printing. It doesn't happen all the time and and sometimes not until after the print job has started. If I restart it re-establishes communication. Also this happens whether attached via USB or Parrallel cable. I am using the latest driver from the HP site. Is there something else?
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| Re: Hp officejet g85 by Bert (3/20/04 8:53 PM) | + / - | Do you have antivirus software with up to date virus definitions?
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| Re: Hp officejet g85 by Rachel T (3/21/04 2:41 AM) | +9 + / - | I need to clean the underside of my scanner glass to my G85. I don't want to lug the thing in to a repair man just to do this. How do you get to this underside?
Rachel T.
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| Re: Hp officejet g85 by tw1279 (3/21/04 6:23 AM) | + / - | Yes, antivirus software. I don't think the definitions are up to date. The computer belongs to a family member, so I'll check asap.
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| Re: Hp officejet g85 by Dave (3/25/04 5:09 PM) | + / - | I have a question. My wife yanked a sheet of paper out of the hopper as it was feeding. The result was that the printer gave an "Out of Paper" error. We also found a piece of metal about two inches long by one inch wide,this seems to be a spring which pushes up on the end pf the paper tray, thus providing a sheet of paper to the printer. Question: Do I have to disassemble the whole printer to reinstall this part,is there a quick fix, or should I take it to a repair shop.
Thanks,
Dave
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| Re: Hp officejet g85 by Bert (3/25/04 10:43 PM) | +1 + / - | Dave
The metal piece (paper lifter) lifts the paper so it can engage the feed rollers.
1. Looking from the rear, remove the T20 Torx screw on the left side. This will allow you to remove the LIU (Line Interface Unit).
2. Remove the rear access door.
3. Remove the rear panel by pressing two latches underneath. It will hinge upward.
4. Release and remove the feed rollers by rotating the lever toward you that is integrated into both black feed roller shaft bearings. The levers rest in detents and must be pried outward slightly with a small slot style screwdriver before they can be rotated (Note: There may be a protective cover on the right that must be removed before the rollers are removed. Two clips hold it in).
5. Pull the sliding paper tray forward.
6. The dislodged paper lifter can now have it’s tabs reinserted into the slots in the bottom of the printer. The slots are between the left two feed rollers.
Tip: Always remove paper jams through the rear access opening.
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| Re: Hp officejet g85 by Dave (3/26/04 4:47 AM) | + / - | Bert,
You are a lifesaver, thanks!
Dave
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| Re: Hp officejet g85 by Brian (4/1/04 8:34 PM) | + / - | Clear carriage jam. Is there a user fix for this, or do I have to take it in for service? I seem to be getting these sparatically and they don't go away easily.
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| Re: Hp officejet g85 by Bert (4/1/04 10:03 PM) | + / - | When you get a carriage jam error open the printer and see where the carriage has stalled. If it is in the service station (to the far right), the service station many be malfunctioning, meaning that it needs to be cleaned or something mechanical is broken. Unplug the power and try moving the carriage by hand in order to see if it is actually stuck in the service station.
If the carriage it not in the service station when the error occurs, lubricate the carriage rod with a few drops of Tri-Flow, available at cycle shops in 2 oz. squeeze bottles.
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| Re: Hp officejet g85 by Anonymous (4/7/04 5:48 AM) | + / - | JG
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| Re: Hp officejet g85 by Alicia (4/13/04 5:24 PM) | + / - | Keep getting error message 80090405 during failed attempt to align printer cartridges. Any suggestions? Help?
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| Re: Hp officejet g85 by Brad (4/19/04 7:16 PM) | +3 + / - | My printer says "press enter to align cartridges." I have tried this and it feeds a sheet of paper, checks that it is there and then ejects it. I have turned the printer on and off, hit cancel, reset by plugging in the power cord while holding down the 6 and # keys. Any suggestions?
Brad
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| Re: Hp officejet g85 by Bert (4/19/04 11:17 PM) | +2 + / - | Press and hold the Enter button, and then press Menu to bypass the cartridge alignment. Then print a test page to verify that all of the colors are present.
If your cartridges are working properly, the root cause of your problem may be a missing paper sensor lens. If you are also seeing a 'Paper Mismatch Remove Transparency and Replace with Plain Paper' error when receiving a fax, this is another indication that the lens may be missing. To check, the cover on the right side of the carriage will have to be removed.
Open the printer as if you are going to remove the cartridges. Wait for the carriage to appear then unplug the power. Remove the two large springs and pry apart the large hinges. The scanner will now hinge upward about 90 degrees. Don't try to remove it or you will rip out the cables going to the electronics board. Remove sensor cover on the right side of the carriage. It is held in place by one T10 Torx screw. The small printed circuit board underneath should have a clear plastic piece facing toward where the paper feeds through. If it is missing order P/N C6426-60013.
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| Re: Hp officejet g85 by Anonymous (4/25/04 7:12 AM) | + / - | Is there anywhere where you can buy replacement scanner glass?
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| Re: Hp officejet g85 by Ann (4/27/04 8:28 AM) | +1 + / - | I'm trying to solve my paper mismatch error. I can't seem to find the sensor cover. I have opened the machine so the scanner is at 90 degrees. I've moved the print cartridges. Can you please give me some more detailed info on what I'm looking for, and where exactly it is located? Thanks
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| Re: Hp officejet g85 by Bert (4/27/04 9:05 AM) | + / - | The sensor cover is the 'bulge' on the right side of the carriage. It is held in place by one T10 Torx screw. You can get a T10 Torx driver at a hardware store or a tool specialty store.
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| Re: Hp officejet g85 by Ann (4/27/04 10:25 AM) | + / - | Got it. Thanks!
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| Re: Hp officejet g85 by Mike (4/30/04 2:26 PM) | + / - | I keep getting a scanner failure error. It says 'scanner failure, turn off power and turn power back on', or something to that effect. Is there a fix for that?
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| Re: Hp officejet g85 by Bert (4/30/04 4:41 PM) | + / - | Before doing anything esle, I suggest doing a reset by pressing # and 6 while plugging in the power.
A recent post claimed that cleaning the mirrors and lenses in the scanner would cure the problem. I can't verify this since I have not repaired a G85 with a scanner error. If you do the cleaning, mark all optical parts that you remove so they can be reinstalled in the same alignment.
If cleaning does not cure the problem, then a new scanner module is the only recourse.
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| Re: Hp officejet g85 by Print Mania (5/3/04 7:46 AM) | +1 + / - | my G85 says " REMOVE AND CHECK COLOR CATRIDGE"
although cartrige is working fine the color is full & prints fine
PS: i am using refilled color cartridge
It was ok b4 only now it is giving this message but printing ok.
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| Re: Hp officejet g85 by Bernie (5/3/04 8:29 AM) | +1 + / - | I have a three year old who managed to pull out the strip with the part number c4557-80001. The strip is intact but I don't know where to hook it up nor how to access these points.
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| Re: Hp officejet g85 by Bert (5/3/04 11:41 AM) | +1 + / - | Print Mania
Clean the cartridge and carriage electrical contacts with cotton swab moistened with water. If that doesn't solve the problem, consider a new color cartridge. If you have access to a Deskjet 900 series, you can test the cartridge in it.
Bernie
It seems that kids like to remove encoder strips. You will have to remove the case to reinstall it. The encoder strip threads through a slot in the carriage and connects to spring hook on the left and a stationary hook on the right. Take note that the slot in each end of the strip is angled allowing it to be installed only one way.
Removing the rear cover.
Looking from the rear, remove the T20 Torx screw on the left. This will allow you to remove the LIU (Line Interface Unit) cover and unplug the LIU. There are two push latches underneath that release the rear panel. It will hinge upward.
Cables
Removing the rear panel will reveal some cables connected to the scanner. Disconnect them.
Removing the Scanner
Tilt the scanner upward as if you are going to access the cartridges. You will see two large springs. Remove them. The front of the scanner pivots on two large hinges. Pry them apart with a slot style screwdriver. They will resist but will release and allow the scanner to rotate upwards. Rotate the scanner approximately 90 degrees and it will lift off of it's rear hinges. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected.
Removing the rest of the case
There is a flat piece held on by four T10 Torx screws and two side covers that will hinge outward when two T10 Torx screws on each one are removed. When the side covers hinge outward they can be removed.
If the the carriage is captured in the service station, rotate the white gears to release it.
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| Re: Hp officejet g85 by Bernie (5/4/04 7:59 AM) | + / - | Bert thanks for the detailed and fast response. I have the strip back in place and everything back together not quite as well fitting but it's back up and running. Many thanks again.
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| Re: Hp officejet g85 by Brian (5/4/04 11:50 AM) | + / - | Bert,
do you happen to have or have a link to a diagram of the assymbly around the part P/N C6426-60013 so i can make sure I'm looking at what you're talking about before I order.
RE: The Alignment Failed error
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| Re: Hp officejet g85 by Bert (5/4/04 1:51 PM) | + / - | Go to this web page and a red arrow will be pointing at the spot sensor.
partsurfer.hp.com
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| Re: Hp officejet g85 by Brett (5/6/04 5:48 AM) | + / - | Bert, Help. The right finger of the paper pusher bar ( I think that is what the part is referenced as ) broke during a paper jam. I am ordering a new part, but after following your instructions posted in previous messages. I still have not been able to disassemble to get to this roller assembly. I also am concerned because with only the two levers in place, the paper feeds and the two levers come up and stop the paper and carriage, I am concerned this may be indicating other problems with the assembly. thanks
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| Re: Hp officejet g85 by Bert (5/6/04 2:51 PM) | -1 + / - | The paper pusher fingers retract just as the paper is picked up at the beginning of the printing process. They stay retracted until the paper leaves the exit rollers and then pop up to push the paper into the paper output tray. If the fingers are not retracted during printing, you do indeed have a another problem in addition to the broken fingers. A tab on the paper pusher is probably not in the right position, a difficult thing to describe without a closeup picture. The only thing I can suggest is taking the mechaniam apart and discovering how it works. I had the same problem the first time I replaced a paper pusher. It took a little head scratching to figure out what I did wrong.
Tip:
If your Deskjet/Officejet has a rear access door, NEVER remove a paper jam from the front.
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| Re: Hp officejet g85 by Michael (5/10/04 6:54 PM) | +1 + / - | Help! The yellow color appears to have suddenly stopped printing on my HP G85. This happened in the middle of a document I was printing. The top half had the yellow tones in it and the bottom half did not.
Now, the alignment test always fails and when I printed a test page, yellow does not show up on the page. Likewise, green and red both appear more as deep light blue and pinkish-red, respectively.
Any ideas that may save me taking this to the shop?
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| Re: Hp officejet g85 by Bert (5/10/04 10:37 PM) | + / - | Clean the cartridge and carriage electrical contacts with a cotton swab moistened with water. If this fails to restore the yellow, replace the color cartridge. If you believe the cartridge is good test it in any Deskjet 900 series printer.
The reason the alignment fails is because yellow does not print.
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| Hp officejet g85 paper mismatch by Mark (5/12/04 11:05 AM) | + / - | after a horific paper jam (looked like a ball the size of a grapefruit), my printer works, BUT it wont clean or align the printheads. everything else works fine (feeds paper etc).
the error message says "paper mismatch; replace transparency with plain paper".
coincident with this problem, i find a little clear plastic piece which has two lenses on it; it is not broken, but i suspect this is what is looking for the paper.
upon closer examination, it appears that it may fit on the right side of the ink cartridge carriage. but i am not sure, and dont know the orientation (but it appears to perhaps fit with the small clear dot outboard and the striped lens part inboard)
is this correct? if not where does it go? how do i put it back?
what do i do?????
thanks for any help.
mark
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| Re: Hp officejet g85 by Bert (5/12/04 12:38 PM) | + / - | A broken spot sensor is the cause of your problem. You have found one of the parts to it. There is also a very small square piece of glass that falls out. I don't know if anyone has sucessfully repaired one of them. The spot sensor is a small circuit board under the cover on the right side of the carriage. The replacement part is P/N C6426-60013. You will need to do the diassembly below to get at it.
There is a chance that the paper pusher is also broken. See the posts on 5/06/2004 05:48:53 and 5/06/2004 14:51:27 on this thread. Replacing it is another level of disassembly not dicussed below.
Preliminary
Turn on the power. Open the printer as if you are going to change a cartridge and then unplug the power.
Removing the rear cover.
Looking from the rear, remove the T20 Torx screw on the left. This will allow you to remove the LIU (Line Interface Unit) cover and unplug the LIU. There are two push latches underneath that release the rear panel. It will hinge upward.
Cables
Removing the rear panel will reveal some cables connected to the scanner. Disconnect them.
Removing the Scanner
Tilt the scanner upward as if you are going to access the cartridges. You will see two large springs. Remove them. The front of the scanner pivots on two large hinges. Pry them apart with a slot style screwdriver. They will resist but will release and allow the scanner to rotate upwards. Rotate the scanner approximately 90 degrees and it will lift off of it's rear hinges. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected.
Removing the rest of the case
There is a flat piece held on by four T10 Torx screws and two side covers that will hinge outward when two T10 Torx screws on each one are removed. When the side covers hinge outward they can be removed.
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| Re: Hp officejet g85 by Michael (5/12/04 8:30 PM) | +1 + / - | What does a "warming up" message indicate? After that my G85 usually goes into "scannner failure"--also my G85 doesn't seem to be communicating with the computer (HP pavilion with XP).
Any help would be much appreciated.
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| Re: Hp officejet g85 by mark (5/12/04 9:00 PM) | +1 + / - | thank you so much for the help!!
now you can say you have heard of someone successfully repairing one;
what i did;
turned on power, pulled plug, pushed printheads to left side.
used torx10 to take off cover (just was careful and went in through front), pulled electrical connector and off it came.
superglued it together; the little plastic tabs that allow it to snap together were broken off; gel type superglue worked fine.
reassembled/tested. saved myself the $22 for a new part, as well as the down time!!
thanks again for the guidance.
mark
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| Re: Hp officejet g85 by Bert (5/12/04 11:26 PM) | + / - | Mark
A scanner failure means that the lighted assembly that moves during scanning has failed.
A recent post claimed that cleaning the mirrors and lenses could resuscitate them. I cannot vouch for this because I have never tried it. Mark the positions of the optical parts so they can be reassembled in the same positions.
The other option is to replace the scanner assembly, P/N C6734-60073.
Concerning the communications problems. Go to this web page for help.
h10025.www1.hp.com
Ignore the link on the previous web page for downloading the drivers. HP has been messing with their web site and managed to break things. Use this link to download the driver.
h10025.www1.hp.com
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| Re: Hp officejet g85 by syed Husain (5/15/04 11:58 PM) | + / - | Great site. Where can I order that plastic strip that is behind the printer cartridge inside the printer. It has got ink drops on it and the printer uses it to align the cartridge?.
Also how to open the panels of the printer to clear the blob of ink where the cartridges rest after printing.
Look forword to your reply and many thanks.
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| Re: Hp officejet g85 by Bert (5/16/04 12:45 AM) | -1 + / - | An inky encoder strip can be cleaned using a mild water based cleaner. No need to replace it.
To clean the service station the case will have to be removed and the print mechanism partially disassembled.
See the 5/12/2004 12:38:34 post in this thread to remove the case.
To remove the service station for cleaning do the following. I recommend latex gloves if you want to avoid getting ink on your hands once the case has been removed.
1. Unplug the connector from the carriage drive motor.
2. Unplug the connector from the main electronics board.
3. Viewed from the front, remove the red screw from right side of the service station.
4. Remove the screw in the vertical frame to the right of the carriage drive motor.
5. Remove the screw in the vertical frame to the left of the belt tensioner.
6. Looking from the top, remove the two screws going through the carriage rod.
7. The vertical frame will now hinge up and come free of mechanism.
8 Looking from the front, there is a large latch on the right side of the service station. The wiring obscures it. Using a slot style screwdriver, release the latch and the service station will rotate CCW and lift out. Unplug the motor connector to free the service station from the mechanism.
Cleaning the Service Station.
1. Remove the service station motor by removing one screw.
2. Scrap as much congealed ink as possible from the service station.
3. Immerse the service station in hot water to dissolve the remaining ink. This will take a while but after a few rinsings nearly all of the ink will be removed.
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| Re: Hp officejet g85 by legalbeagle (5/17/04 4:45 PM) | + / - | I purchased a duplexer (part C6463A) for my OfficeJet G85xi some time ago. It has never worked but I didn't have time to followup on the problem until today. My computer uses Windows XP. I saw something on the web today indicating that there was no driver for this combination. Is this correct? Is there anyway to fix the problem?
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| Re: Hp officejet g85 by Bert (5/17/04 9:51 PM) | + / - | Drivers included with XP typically are missing features. You can download the driver from HP or purchase it on a CD. The download is a huge time investment (60 MB) if you don't have DSL.
h10025.www1.hp.com
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| Re: Hp officejet g85 by legalbeagle (5/18/04 3:17 AM) | + / - | According to HP's scan of my system, I DO have the most current driver. I notice that there's now a different part number assigned to the duplexer. Is it possible that that, as indicated by one writer, the 6463A just won't work with the G85 and XP together? (Notwithstanding that there was no such indication when it was sold.)
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| Re: Hp officejet g85 by Bert (5/18/04 11:57 AM) | + / - | Duplexer C6463A is listed as compatible with The G85. See the web page below. If you go to the current parts list, P/N C6487-60050 is shown. The double-sided printing option must be enabled in the printer properties. It doesn't seem reasonable that XP would require a different duplexer since duplexing is an electromechanical operation, at least thats what reason seems to demand.
partsurfer.hp.com
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| Re: Hp officejet g85 by nitpicker (5/19/04 4:55 AM) | + / - | My ethernet cable going between two buildings, got struck by lightning and blew out the motherboards on both computers and also the Officejet G85 printer on the one will not power up at all. Any chance that this is a simple fix?
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| Re: Hp officejet g85 by Bert (5/19/04 9:29 AM) | + / - | Check the external power module for 18 VDC output. There is a green light on the connector that plugs into the printer. If it is on steady (not flashing), the power supply is working. If the power module is dead there is a chance that the lightning also zapped the internal electronics. If anything inside is dead, the unit is scrap.
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| Re: Hp officejet g85 by Syed Husain (5/22/04 12:52 AM) | + / - | Dear sir,
Your site is very helpful. I opened the G85 and managed to clear out the paper. How do I remove the black plastic box that sits under the print cartridges whent eh printer shuts down. I opened the three screws on the side but the box refuses to move. Look forward to your reply.
Thank you
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| Re: Hp officejet g85 by Bert (5/22/04 11:49 AM) | -1 + / - | See my 5/16/2004 00:45:58 post in this thread to remove the service station.
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 | Re: Hp officejet g85 by Javier (5/24/04 8:35 AM) | +1 + / - | I have got a HP OfficeJet G85.I have installed Windows XP recently. I have already installed the printer (throught windows Xp, the HP CD was not valid for XP).
The question is how can I get the scan and fax to work again? (without purchasing the HP cd for XP)
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| Re: Hp officejet g85 by Bob (5/25/04 6:31 AM) | + / - | months ago i had a problem with my color on the g85, i purchased a new color cartridge and the problem remained. Since then i cleaned the contacts for the cartridge, still no red or yellow appear when i do the head alignment and all printing that is not black come out in a light blue. what do you suggest??? also do you know of a service center in the Orange, Texas area???
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| Re: Hp officejet g85 by Bert (5/25/04 9:15 AM) | + / - | Also clean the electrical contacts on the carriage. Test the cartridge in another printer. Any Deskjet 900 series will accept it. Can't help with the service. CA is a long way from TX.
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| Re: HP OfficeJet loses itself! by Tina (5/26/04 5:05 PM) | + / - | Hi Bert,
I came across this website and I'm hoping you can provide me with some assistance. I have the same problem with my printer that tw1279 had back in March, 2004 - Printer loses connection. Here was his post "I have a HP G85 OfficeJet all-in-one printer. The computer is a HP Pavilion 6740C. The problem is that the computer "loses communication with the printer" while printing. It doesn't happen all the time and and sometimes not until after the print job has started. If I restart it re-establishes communication. Also this happens whether attached via USB or Parrallel cable. I am using the latest driver from the HP site. Is there something else?".
While I have both an HP printer and PC and this very SAME problem, I've just seen this very same error recently with a friend/co-workers HP Photosmart 7760 -- printing to two different laptops. I'm wondering if it's really a hardware issue or perhaps a driver issue? Please see if you can give me some insight on this. Thanks,
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| Re: Hp officejet g85 by Bert (5/26/04 8:45 PM) | + / - | Its possible that there is a driver issue but since you have the latest there is little you can do except report the problem to HP.
Make sure your computer meets the minimum system requirements for the printer.
Check for a secure connection on both ends of your printer cable.
Check for viruses. Update to date virus definition are a must
You may be running low on system resources.
You may be running low on hard disk space.
To isolate the problem, load the same driver on another system with the same operating system and see if the problem persists.
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| Re: Hp officejet g85 by Ward (5/31/04 7:19 PM) | + / - | My hp g85 stopped scanning and copying. The repair shop, to which I've already committed to paying $100 for diagnosing the problem, says I need a new scanner assembly and scanner motor which will cost a total of about $280 (including $180 in parts) to fix. Do you think I should (1) have the work done, (2) buy the parts and do the work myself (I have no experience with repairing such units but am fairly mechanical) or (3) dump it and upgrade to one of the new 7100 series units that cost $400 new? If I go with option 3, is there any market for my unrepaired unit?
Thanks.
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| Re: Hp officejet g85 by Bert (5/31/04 9:21 PM) | + / - | I've never had the scanner apart on a G85, but if you can fix mechanical stuff you should be able to get it apart. I don't see any big challenge once you get access to the scanner head. It seems odd that both the scanner and scanner motor would fail together. You can get exploded views and parts info you here.
http://partsurfer.hp.com
If you are basically satisfied with the G85 I would keep it. The G85 black ink cartridge has more ink in it than the one for the 7110. The cost is 0.71/ml vs. 0.85/ml. Also, you will eventually have to disassemble it and clean the service station. It’s the mother of all messes when they run over, better to clean it before this happens. I have instructions.
People sell parts machines on eBay.
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| Re: Hp officejet g85 by TNash (6/4/04 7:49 PM) | + / - | After reading the posts above I now know that I have a broken spot sensor. I have the plastic piece with the lenses and the small glass square. I fixed this some problem over a year ago. However, it seems that a piece is missing that would hold the plastic piece with the lenses in place. I keep putting it in and it falls right back out. Any suggestions?
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| Re: Hp officejet g85 by Bert (6/4/04 9:23 PM) | + / - | Other than attempting to glue the lens in place, the only option is to replace the spot sensor.
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| Re: Hp officejet g85 by TNash (6/5/04 5:21 AM) | + / - | Thanks for the quick response.
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| Re: Hp officejet g85 by Geordie71 (6/6/04 12:56 PM) | + / - | Bert,
Bert, You seem to be a real hero. My G85 slips when printing leaving blank white lines across the page. Worst on photo paper. I see your recommendations not to remove jams from the front (oops, I should have read this some time ago). I can get inside and remove the back rollers based on instructions from you to earlier posts, but it is not obvious exactly where this slipping is occurring. Any suggestions?
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| Re: Hp officejet g85 by Bert (6/6/04 8:59 PM) | + / - | Paper slippage is generally caused by dirty feed rollers which can be accessed through the rear door. Clean them with a damp cloth. If this helps use rubber rejuvenator as a long term fix.
http://www.fixyourownprinter.com/kkx3.html
When you mention blank white lines, I assume they are running horizontal. It sounds like a cartridge problem, not a paper feed problem. If the rollers are slipping, then the printing would be overlaped. Perhaps your cartidge(s) are not working properly. Clean the carriage and cartridge electrical contacts with a cotton swab and alcohol. They could also be getting clogged by a gunked up service station. Has the printer seen heavy use? Test the cartidges in another printer. Many of the Deskjet 900 series use the same cartridge set.
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| Re: Hp officejet g85 by Santi Jayani (6/7/04 11:13 PM) | + / - | Hi, we need information on where to buy a used/new main pca officejet g85 with part no. c6734-60151.
I found the same part number in some websites but it is for european version and officejet g95. Can we also use it for officejet g85? Thanks.
Santi
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| Re: Hp officejet g85 by Geordie71 (6/8/04 1:36 AM) | + / - | Bert,
Checkig and can't see my post of yesterdayso apologies if this is duplicate.
I will be cleaning everything today, however you are correct that the symptoms are really the opposite of slipping. The paper actually jumps forward, creating white bands horizontally. As far as I can tell it (inevitably) then runs out of paperlength before completing the page and so it tries to print everything its got left at the last line of the page. I cannot see what mechanism does this.
Thanks and regards
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| Re: Hp officejet g85 by Ali (6/8/04 4:54 AM) | +1 + / - | Hi
Immediately after replacing the both cartridges in my G85, an error message saying "incorrect colour cartridge installed" has appeared.
Both Cartridges are genuine HP Products, and I have tried cleaning the electrical contacts on the carriage and the cartridge. I have tried 2 separate cartridges and have got the error message with both. Please help...
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| Re: Hp officejet g85 by K D (6/8/04 9:53 AM) | + / - | I have a paper jam in our HP G85... it says to clear it but I'm unsure how to 'open the door'...
when I remove the back, I still don't have access to the jammed paper (or what's left of it... the rest of the sheet was ejected) which lies under the ink cartridges.
Is there another 'door" I'm missing?
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| Re: Hp officejet g85 by Bert (6/8/04 9:59 AM) | +2 + / - | Santi Jayani
Part number c6734-60151 is the only version listed by HP and will work with the G85 or G95.
Geordie71
Most likely the main electronics board has failed.
Ali
The correct color cartidge is HP 78. If that is what you are using, there is a possibility that the new cartridges are defective. If you still have your old cartridge, reinstall if and see if you get the same error.
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| Re: Hp officejet g85 by sue maguire (6/9/04 4:06 AM) | +1 + / - | Bert
Three additional machines are networked into the HP Officejet G85. Everything was fine until they upgraded our machines and moved us to Windows 2000. Now the three additional machines will only print in black and white (but the original machine which is Windows 98 still prints in colour). What can we do?
Sue
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| Re: Hp officejet g85 by Bert (6/9/04 12:45 PM) | + / - | Make sure each of the three machines has the correct driver installed and selected. You can download drivers here.
h10025.www1.hp.com
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| Re: Hp officejet g85 by peter (6/10/04 11:04 PM) | + / - | I wish to set up this fax in an automatic mode, where any non fax calls are passed thro to the telephone and answer machine or where the answer mc answers all calls and if a fax tone is received the fax machine intercepts the call.
Is this possible? The manual software help gives no info other than either manual mode or auto fax answering.
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| Re: Hp officejet g85 by Elaine Smith (6/11/04 5:59 PM) | + / - | My officejet G85 will not print in yellow, blue, green. The alignment always shows that it failed. The color cartridges are good and I cleaned the contacts with water and alcohol, as you suggested to another person with a similar problem. What do I so now?
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| Re: Hp officejet g85 by Bert (6/11/04 11:18 PM) | + / - | Be absolutly sure that you have a good color cartridge. Even new cartridges come out of the box defective. You can test it in any working Deskjet 900 series printer. During alignment the G85 prints a special page that is scanned by a sensor on the carriage. If the color cartridge does not print all colors the alignment will fail. The black cartridge must be working also.
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| Re: Hp officejet g85 - won't power up by fish (6/16/04 8:37 AM) | + / - | I can't power up my OfficeJet G85. Tried holding 6 and # while plugging it in - no go. The 18 volt AC/DC power converter does not contain a diagnostic light, so I can't determine if the problem is with it or the G85 power supply. Any suggestions? Does the G85 contain a fuse that might have blown? The problem started a day or so after removing a severe paper jam.
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| Re: Hp officejet g85 by Bert (6/16/04 9:05 AM) | + / - | Check for 18 VDC voltage coming out of the external power supply using a voltmeter. If you don't have one, take it to a repair shop to be checked. They shouldn't charge for a two minute job. Call ahead.
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| Re: Hp officejet g85 by Kent (6/16/04 2:35 PM) | + / - | My G85 will not power up either. There is power in the power supply. Is there a way to check the internal parts of the printer? I really don't want to take it to a repair shop to spend $ for their "diagnosis".
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| Re: Hp officejet g85 by Bert (6/16/04 3:54 PM) | + / - | If you want to poke around in the innards see my 5/12/2004 12:38:34 post in this thread concerning removal of the case.
Some hints and info
1. The power switch does not directly switch the power on and off. The electronics is always powered up and is only in the 'sleep mode' when the power is 'off'.
2. Check for a loose solder connection on the power input connector.
3. Check for an open fuse, assuming there is one, on the main electronics board. They will not look like standard fuses but will be marked with an F prefix.
3. There is a possibility that the power switch on the control panel is defective.
4. Be ready for the possiblility of defective main electronics board.
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| Re: Hp officejet g85 by Rick (6/16/04 11:21 PM) | + / - | Hi Bert,
I need to service my G85 any sugestions regarding items to be cleaned & lubricated and what to use
Thanks in advance
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| Re: Hp officejet g85 by Rick (6/16/04 11:51 PM) | + / - | Hi Bert,
I need to service my G85 any sugestions regarding items to be cleaned & lubricated and what to use
Thanks in advance
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| Re: Hp officejet g85 by Bert (6/17/04 1:08 PM) | +3 + / - | Servicing the G85 isn't that big a deal once you get it disassembled. Here is what I do.
1. Clean the service station. Wear latex gloves.
2. Replace the carriage rod cleaning/lubricating felts, P/N C6409-80003 (2 req'd).
3. Clean the carriage rod.
4. Clean all rubber rollers with rubber rejuvenator.
http://www.fixyourownprinter.com/kkx3.html
5. Replace the paper separator, P/N C4557-60011.
6. Clean the encoder strip with a mild diluted cleaner like 409.
Disassembly
Turn on the power. Open the printer as if you are going to change a cartridge and then unplug the power.
Removing the rear cover.
Looking from the rear, remove the T20 Torx screw on the left. This will allow you to remove the LIU (Line Interface Unit) cover and unplug the LIU. There are two push latches underneath that release the rear panel. It will hinge upward.
Cables
Removing the rear panel will reveal some cables connected to the scanner. Disconnect them.
Removing the Scanner
Tilt the scanner upward as if you are going to access the cartridges. You will see two large springs. Remove them. The front of the scanner pivots on two large hinges. Pry them apart with a slot style screwdriver. They will resist but will release and allow the scanner to rotate upwards. Rotate the scanner approximately 90 degrees and it will lift off of it's rear hinges. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected.
Removing the rest of the case
There is a flat piece held on by four T10 Torx screws and two side covers that will hinge outward when two T10 Torx screws on each one are removed. When the side covers hinge outward they can be removed.
Removing the Service Station
1. Unplug the connector from the carriage drive motor.
2. Unplug the connector from the main electronics board.
3. Viewed from the front, remove the red screw from right side of the service station.
4. Remove the screw in the vertical frame to the right of the carriage drive motor.
5. Remove the screw in the vertical frame to the left of the belt tensioner.
6. Looking from the top, remove the two screws going through the carriage rod.
7. The vertical frame will now hinge up and come free of mechanism.
8 Looking from the front, there is a large latch on the right side of the service station. The wiring obscures it. Using a slot style screwdriver, release the latch and the service station will rotate CCW and lift out. Unplug the motor connector to free the service station from the mechanism.
Cleaning the Service Station.
1. Remove the service station motor by removing one screw.
2. Scrap as much congealed ink as possible from the service station.
3. Immerse the service station in hot water to dissolve the remaining ink. This will take a while but after a few rinsings nearly all of the ink will be removed.
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 | Re: Hp officejet g85 by Annette (6/17/04 1:11 PM) | + / - | I have a G85, matter of fact this is the second one, this replaced the 1st one due to the tech telling me that the ink cartridge blew up, now I am having the same problem with the second one. I have ink everywhere, it seems to be leaking from every part of the printer. I am now trying to get HP to replace this one. Any ideas on why these cartridges keep doing this? Thx Annette
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| Re: Hp officejet g85 by Anonymous (6/17/04 1:54 PM) | +1 + / - | I have reposted my query of 10/6
Any ideas please?????
Re: Hp officejet g85
I wish to set up this fax in an automatic mode, where any non fax calls are passed thro to the telephone and answer machine or where the answer mc answers all calls and if a fax tone is received the fax machine intercepts the call.
Is this possible? The manual software help gives no info other than either manual mode or auto fax answering.
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| Bypassing the Auto-Alignment by Philip Smith (6/17/04 2:53 PM) | +1 + / - | I gather that 90% of the "Stuck in cartridge auto-alignment hell" cases are caused by one of the ink cartridges not printing at least one of the colors. For those of us who don't care (ie print in b&w most of the time) and don't want to rush out and buy a new cartridge, try this useful tip from the HP site: Steps 1 & 2 are optional but recommended.
1. Clean the cartridges (Menu - 7 -(pause)- Enter)
2. Print a new alignment page. If alignment fails proceed to step 3.
3. Bypass the auto-alignment (most recent settings will be used)
Hold down ENTER and press Menu.
4. You're back in business!!
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| Re: Hp officejet g85 by Bert (6/17/04 3:53 PM) | +2 + / - | Hmmmm...cartridge blew up? Never heard of such a thing. I do know that if your G85 has seen heavy usage that its possible that the service station sump ran over. The cartridges dicharge a small amount of ink every time you start a print job. If the ink spill seems to orginate from the right side, I suspect that is what happend. I've cleaned up several with a leaking sump (or in HP language, spittoon).
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| Re: Hp officejet g85 by Rick (6/18/04 2:03 AM) | +1 + / - | Hi Bert
A friend of mine has a G85 and it intermittently gave the “scanner failure please switch off”
After reading this site I decided to service it for him. The cleaning of the mirrors was spot on and with your help the service was very easy. I just delivered it to him it works fine.
You are a star; dedication like yours is very rare
Thanks Bert
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| Help! G85 stopped working! by Mary (6/18/04 8:01 AM) | + / - | Something happened the other day to my awesome Epson G85... when I turned it off, I hit the switch an extra time because it doesn't always turn off, and now it's broken... It just flashes the power light repeatedly and gave some kind of "Power On/Off" error message... I'm at work right now, so i don't remember the exact message... but I REALLY need help if anyone has any ideas....
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| Re: Hp officejet g85 by Amy (6/18/04 10:14 AM) | + / - | Our HP office jet G85xi is a 4-in-1 machine that has stopped printing out a confirmation sheet each time someone faxes something. Any way to get it back to printing the sheets? Thanks.
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| Re: Hp officejet g85 by Annette (6/18/04 10:20 AM) | + / - | I can see a small amount of ink spilling, but I had ink all over my hands and desk,the ink is still seeping out of the printer. Is it seems HP doesn't want to replace it. How expensive do you think it would be to repair it? Of course there is ink all over inside the printer, even leaked out the louvers in the side. I can not tell where the spill originated. This printer does see heavy usage. Any and all suggestions would be appreciated.
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| Re: Hp officejet g85 by Kent (6/19/04 5:39 PM) | + / - | My Hp G85 would not power up recently. I took it apart and now get the message:"ORION REV= AX6.0 Passed MEM Test" Any idea?
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| Re: Hp officejet g85 by Bert (6/19/04 10:39 PM) | +1 + / - | Annette
I can't speculate about how much it would cost to do the repair since I don't know labor rates in your area, or for that matter if anyone is willing to take on the job. If you like to repair mechanical stuff, you can do it yourself. See my 6/17/2004 13:08:07 post in this thread for intructions on how to disassemble and clean it. Wear latex gloves. When I encounter an ink spill, I rinse the inky parts with a slow trickle form a garden hose. Avoid getting water on the carriage, electronics boards, and motors. Let the print mechanism dry in the sun.
Mary, Amy, Kent
I'm lumping together your questions in the strange problems catagory. All I can suggest is doing a reset. Unplug the power, press and hold the # and 6 buttons, and then plug in the power.
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 | Re: Hp officejet g85 by Glenn (6/20/04 2:14 PM) | + / - | Bert,
I just followed your instructions to disassemble and clean my G85. It had 24,000 pages printed --man, was the "spittoon" full of dried ink!
I also needed to straighten out the ribbon cable to the print head which had evidently become "creased" when my power supply went out. It was kind of noisey and jammed up the print head often. I just took the ribbon cable out and put the curl back in it by pulling it back and forth over the rounded edge of a table. My machine now works like new.
Thanks for the great instructions!
Glenn
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| Hp officejet g85 - scanner failure by Todd (6/22/04 11:58 AM) | + / - | Bert,
Returned from vacation to find my G85 diplaying a message, "Scanner failure. Turn power off then on."
Neighbor informed me lightning struck close to the house. Cable modem power supply was fried. This was plugged into a surge protector with the G85 plugged in next to it. The fax bank of buttons are dead. The scanner light does come on when restarted and I can get it to print.
I did the #and6, it reverts back to the same message...Scanner failure.
Any sugestions?
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| Re: NOW WORKS!!!! by Mary (6/22/04 12:09 PM) | + / - | Todd, try this... GOOD NEWS re: my 6/18 Posting...!!!!
We had tried the #and 6 trick with no avail... then I just started pushing buttons...
I pushed the Power button 3 times and held it down... Then it read "Initializing" and held the # and 6 down at the same time... IT NOW WORKS!!! All I had to do was reset the date and time....
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| Re: Hp officejet g85 by Todd (6/22/04 1:57 PM) | + / - |
I had actually tried the # and 6 reset as stated in my original post.
I'm suspecting either I fried the power supply -or- the main electronics board.
Just wanting to confirm my suspicions...Bert?
todd
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| Re: Hp officejet g85 by Cynthia (6/22/04 7:03 PM) | + / - | I have one of these all-in-one's and I need the power supply module (Delta ADP-45TB), where can I find one? Preferably cheap.
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| Re: Hp officejet g85 by George (6/22/04 9:10 PM) | +1 + / - | My fax function on HP G85 has quit on me. It will not send nor receive. I tried the manual and it shows off hook. Phone line checks out and extension from G85 works. Any hints or help please.
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| Re: Hp officejet g85 by Bert (6/22/04 10:47 PM) | + / - | Todd
See Rick's 6/18/2004 02:03:34 post in this thread. If you try cleaning the scanner lens and mirror, mark everything so they can be put back into the same alignment.
Cynthia
Go to eBay and search for P/N 0950-2880 or 0950-3807. Typically there are several for sale.
George
Verify that the cable going between the printer and the phone wall jack is good. If the cable is okay, I suggest doing a reset. Unplug the power, press and hold the # and 6 buttons, and then plug in the power. If the fax still fails to work you may have a defective Fax Module (P/N C6735-60001) or LIU (P/N C6735-60009 U.S. model).
Go here for exploded drawings and other info.
partsurfer.hp.com
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| Re: Hp officejet g85 by Darren GT (6/23/04 4:11 AM) | + / - | Hi Bert
Im gonna cut a long story very short and say that i am now gonna uninstall a G85 completely and start all over again! i have had many niggling problems with it, i have been reading over your posts and ordered in a new spot sensor for it (P/N you provoded). now the odd thing or two wont work properly, so i thought it best to just start again as if it had just arrived on my desk! the only thing is i have no CDs as its a year or 2 old and im pretty new to this place. Can you point me in the right direction to where i can get the appropriate applications and drivers as if it were new??? ive been on the HP web site but there are many drivers to download and im unsure of which i need. I dont want to ninstall everything then end up with the wrong sorftware!
Any help with this would be very much appreciated! my colleague is getting on my back about this printer!
Cheers
Darren
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| Re: Hp officejet g85 by Bert (6/23/04 8:58 AM) | + / - | Darren GT
Which operating system are you using?
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| Re: Hp officejet g85 by Darren GT (6/24/04 1:07 AM) | + / - | Bert
She is using XP Pro. I got her re-installed and everything seemed to be going smoothly until i got the paper missmatch, paper transparency error msg again! And thats with a new spot sensor.
Im pretty much sure ive tried everything around this error to help solve it:- cold restarts, un-installing, re-installing, updating drivers for XP (as it was NT before hand), opening the whole thing up to see if i could see any physical damage, got a new spot sensor! aaaarrrhh, im not giveing up now till i get it sorted.
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| Re: Hp officejet g85 by RGL (6/24/04 7:27 AM) | +1 + / - | Pool of black ink on table under my printer. Have been given two suggestions re: the problem, either a service station or spittoon base. Have tried to get both parts (have HP part number) but no success. Any suggestions.
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| Re: Hp officejet g85 by Bert (6/24/04 8:55 AM) | + / - | RGL
The spittoon, part of the service station, has overflowed. All of the service station parts can be recycled. Follow my instructions on 6/17/2004 13:08:07 in this thread. Don't tip the printer any more than necessary because it make the spill worse. I use a slow trickle from a garden hose to wash the spilled ink out of the rest of the mechanism. Avoid getting water on the carriage, electronics boards, and motors. Let everything dry in the sun.
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| Re: Hp officejet g85 by Bert (6/24/04 9:03 AM) | + / - | Darren GT
Download the XP driver here. Scroll to the bottom of the page and click "Download." I hope you have DSL, the download is 62 MB.
h10025.www1.hp.com
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| Re: Hp officejet g85 by Dave (6/24/04 11:28 AM) | + / - | I just recently adopted a problem-prone G85xi. For some reason, when i try to change the ink cartridges on my G85xi, the print heads won't return to the center of the printer when I open the cover to access them. Does anyone have any easy suggestions?
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| Re: Hp officejet g85 by Bert (6/24/04 2:47 PM) | + / - | There is plastic tab that interrupts an optical sensor. When you open the cover to access the cartridges, the tab no longer interrups the sensor and the cartridges center. The tab is on the underside of the scanner/cover toward the back and off center to the right. I cannot visulalize any way that it could be broken off unless someone has removed the scanner/cover. If it is not broken then that leaves a defective main electronics board as a possible culprit. You did not mention any strange noises. If there are, that is another matter. More details might be helpful.
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| Re: Hp officejet g85 by Anonymous (6/25/04 9:19 AM) | + / - | Bert, thanks for the info; the tab isn't broken off. Also, it doesn't make any strange noises. The user I got it from said it has always done this, and she usually had to pull the heads in place to change the cartridges!! Ouch! I wouldn't be suprised to learn that the main board is junk. But I was wondering if it might be possible that the sensor is blocked/dirty causing it not to realize the tab isn't there (cover is open)? Would a reset of the machine possibly clear up this strange behavior? I tried the #6 buttons while plugging it in, no luck. Should I keep holding the buttons down for a certain amount of time?
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| Re: Hp officejet g85 by Bert (6/25/04 9:53 AM) | + / - | If the printer asks you which country you live in, it has been reset. I'm surprised that the carriage can be moved because it is normally locked in the service station when the printer is idle. Remove the scanner/cover and clean the optical sensor and check its solder connections. There is also a flex cable going between the sensor board and main board, reseat it.
Removing the rear cover.
Looking from the rear, remove the T20 Torx screw on the left. This will allow you to remove the LIU (Line Interface Unit) cover and unplug the LIU. There are two push latches underneath that release the rear panel. It will hinge upward.
Cables
Removing the rear panel will reveal some cables connected to the scanner. Disconnect them.
Removing the Scanner
Tilt the scanner upward as if you are going to access the cartridges. You will see two large springs. Remove them. The front of the scanner pivots on two large hinges. Pry them apart with a slot style screwdriver. They will resist but will release and allow the scanner to rotate upwards. Rotate the scanner approximately 90 degrees and it will lift off of it's rear hinges. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected.
Removing the rest of the case
There is a flat piece held on by four T10 Torx screws and two side covers that will hinge outward when two T10 Torx screws on each one are removed. When the side covers hinge outward they can be removed.
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| Re: Hp officejet g85 by Brian (6/25/04 11:32 AM) | + / - | Can you use the ADF on the G85 for scanning?
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| Re: Hp officejet g85 by Bert (6/25/04 12:44 PM) | + / - | Check your Users Guide. If you don't have one download it here.
h10025.www1.hp.com&
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| Re: Hp officejet g85 by Anonymous (6/25/04 3:05 PM) | + / - | Hi all. This is an awesome site! I am trying to get rid of a bunch of paper files by scanning them onto a DVD with my OfficeJet G85. I have not been able to scan typed documents legibly. The letters of the words appear broken and fragmented. The font size does not seem too small and the lettering seems dark and bold enough to show up clearly. Does anyone have any suggestions?
Thanks,
Bill
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| Re: Hp officejet g85 by Stan (6/25/04 8:29 PM) | + / - | Bert,
My problem is somewhat related to the reply you gave Anonymous, dated 6/25/2004, concerning the carriage.
I too have inherited a malfunctioning printer. The printer head can be freely moved by hand with no problem and it keeps giving me the 'clear carriage jam and press enter.' I've had it apart to inspect for debris and there is none. While apart I made sure that all cables were seated properly by disconnecting and reconnecting. I've rotated the paper feed rollers in an upwards direction about one turn and cleaned the encoder strip all to no avail. It still gives me 'clear carriage jam and press enter.' When I do press enter, the carriage moves the left about 1" and stops. As I keep pressing enter it will eventually make it's way the far left and stop. I then uplug and move the carriage to the service station, plug in the power and it's the same thing all over again.
Is it a malfunctioning board, unseated wiring, broken part or a combination of all three and then some?
~Stan
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| Re: Hp officejet g85 by Bert (6/25/04 9:47 PM) | + / - | My best guess is that the carriage is binding. Clean the carriage shaft with alcohol and lubricate the felt washers on each side of the carriage with Tri-Flow, available at cycle shops in 2 oz. squeeze bottles. When I service a G85 I replace the washers (P/N C6409-80003) because they get loaded up with ink overspray. I suspect that they don't lubricate the shaft very will when this happens.
If your are still getting the carriage jam error after lubricating the washers, add one drop of Tri-Flow to each bearing on the carriage drive motor. Wipe off any excess. Even if lubrication gets the printer going, I still suggest replacing the felt washers.
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| Re: Hp officejet g85 by Greg (7/1/04 5:19 PM) | + / - | Hi, how can I adjust the attenuation settings as the machine is faxing too low a signal by about 2.4dB
Thanks in advance
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| Re: Hp officejet g85 by Bert (7/1/04 8:35 PM) | + / - | I doubt if there are any signal level adjustments. Have you considered the possibility of a defective cable, dirty electrical connections, or a degraded internal component.
There are two assemblies that could affect the signal level, the line interface unit (LIU) (P/N C6735-60005) and the fax module assembly (P/N C6735-60001). They can both be examined by removing the cover on the left (looking from the rear). It is held in place by one T20 Torx screw. I suggest removing these assemblies and cleaning their electrical contacts. Ink overspray migrates into the area around fax module assembly. It is held in place by one T10 Torx screw.
Please let me know what you discover.
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| Re: Hp officejet g85 by Mike (7/1/04 9:00 PM) | + / - | My G85 does not seem to respond to the USB connection. It works OK with the Parallel cable. Any suggestions as to why the USB connection does not respond? I tried a different cable and a different USB port on the computer with no success.
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| Re: Hp officejet g85 by Bert (7/1/04 10:12 PM) | + / - | Will any other USB device work on your computer?
Will the printer work on another USB equiped computer?
Do you have the latest drivers from HP. Download them here.
h10025.www1.hp.com
Read the installation instructions carefully and if you are using Windows 98 or ME, take special note of the USB patch.
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| Re: Hp officejet g85 by Gordon (7/6/04 1:54 PM) | + / - | The service station motor (or the related gears) on my G85 make a noise when the service station moves back and forth on power-up or down. The gears don't appear worn and the motor rotates okay in both directions. Question: How can I determine if it's the motor or the gears, and where can I find replacement parts?
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| Re: Hp officejet g85 by Bert (7/6/04 5:23 PM) | + / - | Are you sure it is the service station?
The motor and gears don't typically make a lot of noise. Both white gears run on plastic shafts that are molded into the service station body. Occasionally one of the gears will seize and break the shaft. Remove the service station motor and check the gears. A broken shaft will be obvious.
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| Re: Hp officejet g85 by Gordon (7/6/04 7:10 PM) | + / - | Yup, it's the service station (where old ink goes to die...or should I say dye?). Anyway, the sound is something that you would hear if the white plastic gear that is driven by the stepper motor were worn down and not completely meshing. The motor, which is held in place with one screw at the lower end and a plastic retainer on the upper end, has very little torque. With the motor removed, I can turn the white gear with little effort, so I know nothing is binding inside the service station. As I said earlier, that gear, as well as the motor gear, does not seem to be worn.
When the motor is out, it "buzzes" louder than it should (in my opinion). When in place, the service station does move back and forth, and it captures the print heads when the power is off. Perhaps I should just ignore the noise. I also have an HP d135, and it's quiet. If I found a source, I might try replacing the motor; do you know the part number?
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| Re: Hp officejet g85 by Bert (7/6/04 8:36 PM) | + / - | Stepper motor P/N: C5870-60004
Small gear P/N: C4557-40079
Large gear P/N: C5870-40017
Spittoon P/N: C6426-40085
Lubricate the gear shafts with a small amount of light grease.
FYI
If you do a lot of black text printing, the G85 is cheaper to operate than the D135 ($0.71 vs $0.85 per ml of ink).
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| Re: Hp officejet g85 by Darren GT (7/7/04 1:14 AM) | + / - | Just a quick note to let anybody whos interested HP have now made P/N C6426-60013 unavailable or Discontinued as they call it. (Spot Censor that attaches to the side of the cartridge...mostly needed when you get the paper miss-match error when receiving incoming faxes) Im trying to find out who would still have the part in store and would still sell, ill post in when i find out. If anyone finds out b4 me can they please let me know.
Cheers
DGTX
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| Re: Hp officejet g85 by Gordon (7/7/04 8:25 AM) | + / - | Bert, thanks for the part-number info. As for the cost of ink, I've been getting refurb cartridges from 123injets.com and I'm happy with the results.
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| Re: Hp officejet g85 by Anonymous (7/9/04 6:27 AM) | + / - | BERT
THANKS FOR YOUR HELP I HAVE SEND THE G85 TO A SERVICE GUY, AS ALL THE LIGHTS WERE STILL BLINKING
EMMANUEL
emmanuelsunset@aol.com
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| Re: Hp officejet g85 by Emmanuel (7/9/04 2:22 PM) | + / - | I NEED HELP TO CLEAR CARRIAGE JAM,IT SAYS OPEN DOOR CLEAR CARRIAGE JAM AND PRESS ENTER, I DID THAT BUT IT IS STILL LOCK TO THE LEFT SIDE,WHEN I TRY TO PULL IT, IT GET STOCK.
WAITNIG FOR YOUR HELP BERT AND CO.
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| Re: Hp officejet g85 by jerrold jay (7/9/04 4:09 PM) | + / - | My problem is with the automatic paper feeder on the top of the g85. It no longer pulls the paper in correctly or ejects it completely.
Can I service this problem?
Is there source for this part if I need to replace
it?
thanks
jerrold jay
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| Re: Hp officejet g85 by Bert (7/9/04 10:16 PM) | + / - | Emmanuel
Unplug the printer with the cartridge door open and try to move the carriage. If the carriage will not come out of the service station , you will have to disassemble the printer and inspect the service station. See the 5/12/2004 12:38:34 post in this thread to remove the case. Start at "Removing the rear cover."
The service station is operated by a motor and two white gears. Turn the large gear clockwise to release the carriage. If the gear will not turn clockwise, try turning it in the opposite direction. Does anything appear to be broken?
Let me know what you find.
Jerrold
Clean the two rollers on the underside of the scanner cover and the two rollers in the feeder with a cotton swab and alcohol.
Go to this web page for exploded drawings.
partsurfer.hp.com
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| Re: Hp officejet g85 by Roger (7/10/04 2:54 AM) | + / - | Bert, hopefully you can help, my G85 often stops printing after a page or two, when the document is many more pages in length. I have tried to see if the PC is at fault, but the document is no longer on the PC print queue. If I turn off the G85 for a while, when I turn it back on it prints the rest of the document!
Hope you can help,
Roger
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| Re: Hp officejet g85 by Bert (7/10/04 10:41 PM) | + / - | I need some clarification. You say that the printer stops printing before a print job is completed and the PC print queue is empty. Does the PC or printer display any error messages? You also say that the job will complete after the the printer 'rests' for a while. Are you resending the print job to the printer or does the printer pick up where it left off on it's own when you turn it back on?
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| Re: Hp officejet g85 by Roger (7/11/04 12:52 PM) | + / - | The printer continues from where it left off, and after further investigation it looks like it may be a problem with memory on the PC. I moved the printer to a new PC and the problem has not happened again on the new PC. I moved the printer back to the old PC, and recreated the problem almost straight away. Weird that it did not show as a PC problem at first.
Apologies for bugging you with this, but had tried everything other than a new PC until today.
Roger
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| Re: Hp officejet g85 by Craig (7/13/04 7:01 AM) | + / - | I moved with my 85 and it got turned on its side. As a result the ink in the service station leak all over. At first I was getting paper jam errors and after cleaning the whole unit (unfortunately I unplugged and plugged back in the ribbon cables while it was powered in this process) now all I get is error c00e0042 and all the lights flash. I am guessing I need to replace the main board but any advice you could provided would be appreciated. If you know where to get a new board that would be helpful as well.
Thanks,
Craig
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| Re: Hp officejet g85 by Bert (7/13/04 9:23 AM) | + / - | Do a reset by holding in the # and 6 buttons while plugging in the power. You won't like the price of the main board (P/N C6737-69015).
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| Re: Hp officejet g85 by Craig (7/13/04 9:42 AM) | + / - | Bert,
The reset wouldn't work. I check on the prices and you are right, more than a new printer.
I will probably put the unit up on Ebay for parts. If anyone here is interested, let me know. I also have 2 color cartridges, the USB cable and power cord to the unit.
Thanks,
Craig
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| Re: Hp officejet g85 by Anonymous (7/14/04 10:01 AM) | + / - | Bert,
The site for G85 service manual that you provided on 3/04/2004 is not working. Is there a current URL that leads to the service manual?
Thanks,
Ralph.
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| Re: Hp officejet g85 by Bert (7/14/04 11:05 AM) | + / - | I don't have any current sources for the manual. If you are having a problem, maybe we can resolve it without resorting to the manual.
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| Re: Hp officejet g85 by Christi (7/14/04 11:32 PM) | + / - | Hey Bert!
Just wanted to say THANK YOU sooooo much! If I hadn't found your posts on here I would be deep in $$$ fixing mine. Thanks again!!!
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| Re: Hp officejet g85 by Pinkie Terry (7/15/04 7:39 PM) | + / - | I believe I need to replace part C6426-40021, Upper Paper Guide. It looks like there are 4 of these parts and if I can get the parts I want to replace all four. I looked on the HP parts page and it indicated the part is no longer available. Any ideas?
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| Re: Hp officejet g85 by Bert (7/15/04 8:09 PM) | + / - | One option is to recycle it off of any of these printers.
partsurfer.hp.com
It is actually one assembly with each 'finger' interconnected with a weak, easy to break, piece of plastic.
Always remove paper jams through the rear access door.
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| Re: Hp officejet g85 by Frank (7/16/04 6:45 AM) | +1 + / - | Problem: When a page is printed and ejected, the end of the page is stil resting on the front rollers. The sidetabs function, but do not cause the paper to fall completely in the tray. As a result, the next page gets jammed by the first, making printing more than one page quite annoying... (cleaning the rollers and sensor-strip does not help)
Any suggestions greatly appreciated.
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| Re: Hp officejet g85 by Bert (7/16/04 10:20 AM) | + / - | The symptom you describe is typical of a broken paper pusher (P/N C6429-40031). The paper pusher has three 'fingers' that stand straight up when the printer is idle. They retract just as the paper feeds and pop up to push the paper into the paper tray when a page is finished printing. Removing paper jams throught front rather than the rear access door breaks them off.
You have to remove the case and partially disassemble the mechanism the to the repair. I may have instructions already posted on this thread. If not I can post them. If you like to work on mechanical stuff you can do the repair.
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| Re: Hp officejet g85 by mystery (7/16/04 12:27 PM) | + / - | Hey,my scanner keeps saying that it's not connected to the compter, even though it is though a USB cable. There is no visable damage to the wire, but I'm not sure if I have the right wire.
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| Re: Hp officejet g85 by Bert (7/16/04 1:06 PM) | -1 + / - | Are you refering to a standalone scanner or a G85? If not a G85, you are on the wrong forum.
If you can make copies via the control panel buttons, make sure the USB cable is good by testing it on another printer or substituting another one. If the cable is okay, uninstall and reinstall the driver. I suggest downloading the latest version from HP. Hope you have a high speed connection, it's huge.
h10025.www1.hp.com
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| Re: Hp officejet g85 by Dr. Hans D. Clau (7/17/04 2:58 PM) | + / - | I am a little confused about my G85. I have changed nothing in the configuration. From one day to the other I cannot make any copies or scan my documents. HP G85 starts, - after a minute I get the announcement (Turn power off then on asain) in the display to shut the HP down and restart. This I have tried now several times. - without success.
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| Re: Hp officejet g85 by Bert (7/17/04 11:01 PM) | + / - | Unplug the power. Do a rest by pressing and holding the # and 6 buttons while plugging in the power.
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| Re: Hp officejet g85 by Don Johnson (7/18/04 10:05 AM) | + / - | My Hp officejet g85 won't print! It spews forth blank paper as if it were selling it. The ink is fresh and the seal has been removed from the cartridge.
Is there a comprehensive troubleshooting sheet for a case like this?
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| Re: Hp officejet g85 by Bert (7/18/04 5:15 PM) | + / - | If your printer is picking up paper and quickly running it through the mechanism, with little or no printing, you may need to delete and reinstall the printer driver. I suggest restarting the computer and disconnecting and reconnecting the power to the printer to see if that cures the problem first.
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| Re: Hp officejet g85 by Richard (7/18/04 6:03 PM) | + / - | I have the kicker bar not working, taking off the side panel I see the kicker bar cam gear (grey) plastic gear NOT rotating. One of the lugs is broken i.e. gear rotates when pushed by finger but not when g85 under power. What causes this grey gear to rotate? Feeder roller idler gear (white) behind this rotates OK when under power. Could a quick fix be to stick the grey gear onto the pin?? Any suggestions out there please. Thanks.
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| Re: Hp officejet g85 by rhblake (7/18/04 6:05 PM) | + / - | G85 - no service manual and I too repair them by the dozens. The printer inside is essentially a deskjet 970. A few regular problems are carriage jams, outfeed jams, dirty printouts, failure to pick paper, multifeed. Carriage jam is caused by one of two things usually - dirty encoder strip or gummy/dry carriage shaft. Clean both with water or windex or alcohol, then lightly coat the top and sides of the shaft with a teflon or silicone based oil - not WD40. Paper pickup probs cured by opening the back door (or duplexer if equipped) and cleaning the 3 large rubber rollers with water, windex or alcohol. Multifeed is more complex as the separation pad is bad and has to be replaced - cheap part that requires full teardown to replace. Dirty/streaky printouts are usually a glob of ink built up in the sump to the left of where the print carriage parks - use a flat screwdriver to get it out and wipe onto old newspaper and get rid of it then clean the cartridge bottoms. Outfeed jams are because the genuises that designed the unit put a weak paper "kicker" assy that you see with three skinny fingers, the left then the center break off from other jams and eventually no paper kickout and it stays half way in the outfeed. The "kicker" shaft is a $12 item but ends up $25 by the time it ships - 3" long item of plastic that looks like throw-away from a model kit.
On the communciations error - new logic board is needed (aka main pcb). You can get it from HP or you can find repaired or aftermarket boards but you can buy a used unit on ebay cheaper that has other issues.
Scanner errors - take off the scanner lid with the glass and thoroughly clean the underside of the glass - it is usually failing to optically park on the little HP logo on the glass at the white strip on the right side of the unit. Occasionally a scanner rod needs lube, occasionally a belt breaks but 99% are dirty optics. Never had to buy a scanner unit yet.
By the way I do ship-in, ship-out repairs with flat rate labor if someone feels it's too dificult. Contact me at rhb57@alltel.net or rhb57@rbcsweb.net (sorry for the plug but this is one of those machines th average Joe will have problems repairing).
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| Re: Hp officejet g85 by Richard (7/19/04 5:06 AM) | -1 + / - | An update to my previous e-mail, if I manually advance the grey cam to the point at which the kicker bar rises, paper loads ok, ejects ok but grey cam does not return to start-up position after the cycle. Hope that helps.
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| Re: Hp officejet g85 by Bert (7/19/04 12:22 PM) | +1 + / - | There is a linkage that interconnects the paper lifter cam/gear to the paper pusher. The linkage slips over a pin on each of these assemblies. I assume the linkage is intact?
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| Re: Hp officejet 7110 by Anonymous (7/19/04 1:33 PM) | + / - | carriage jam
the machine said open door and press enter
nothing happend!!!!
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| Re: Hp officejet g85 by rhblake (7/19/04 7:40 PM) | + / - | Carriage jam is generally caused by the "encoder" either being dirty or the rail/rod that the carriage traveling on being gummy/dirty causing the encoding sensor on the back of the carriage board sensing wrong or misreading the movement. A bad belt can be at fault too but I have yet to see a bad belt on a G85/95, Fax1220, Officejet K60/80 or Deskjet 9xx series (all are the same printer inside). Clean the plastic strip that runs behind the carriage on both sides lightly with a lintless paper towel or soft rag with windex, water or even alcohol (twice to be sure all is off) then put a small drop of teflon or silicon based oil on your index finger tip (not wd40, something heavier like sewing machine oil or 3-in-1 type weight) and wipe it smoothly on the top, fron and back of the rod (repeat as needed to get a nice smooth coat on the rod without dripping into the printer). Cycle the printer a few times and try that. The encoding sensore usually doesn't get dirty as it has a 1/32" gap that pretty much prevents buildup of overspray but if a nice wet drop gets on the encoder strip it theoretically can get it's window dirtied - that requires teardown.
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| Re: Hp officejet g85 by Richard (7/20/04 12:10 AM) | + / - | Thanks Bert for responding so quickly. I do have the white linkage (kicker bar cam link)in place. Perhaps there is not enough tension applied to the paper lifter cam/gear?? The hole that the paper lifter cam goes through is movable is this the solution i.e. contracting the spring slightly i.e. moving the grey cam a fraction of a mm nearer the paper pusher sprigot?
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| Re: Hp officejet g85 by Richard (7/20/04 6:36 AM) | + / - | Bert, I have removed the grey (kicker bar cam gear) and the white (feed roller idler gear) from the machine and both are undamaged and intact (what I thought was a broken lug in my first message is the lug that goes "click" to secure the grey gear onto the pin - sorry about that). So the question is what gives the grey cam the follow-up 180degrees-ish of rotation once a sheet has been printed until the kicker bar rises again for the next print run? I'm stuck now, perhaps something has snapped off? Thanks.
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| Re: Hp officejet g85 by Anonymous (7/20/04 6:38 AM) | + / - | When my g85 turns on its saya self testing while blinking then the displays goes blank and nothing happens. Non of the parts moves. Can you tell me what is the problem and how can I fix it.
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| Re: Hp officejet g85 by DJ (7/20/04 6:42 AM) | + / - | When my g85 turns on its saya self testing while blinking then the displays goes blank and nothing happens. Non of the parts moves. Can you tell me what is the problem and how can I fix it.
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| Re: Hp officejet g85 by DJ (7/20/04 6:43 AM) | + / - | When my g85 turns on its saya self testing while blinking then the displays goes blank and nothing happens. Non of the parts moves. Can you tell me what is the problem and how can I fix it.
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| Re: Hp officejet g85 by rhblake (7/20/04 9:16 AM) | + / - | It does this even if after it goes off you press the power on button? When you first plug a G85/95 in they say self test and then go off until you press the power button and then it should come back with self test and then cycle and go to the date and time. If not it could be a number of things starting with a bad power brick, bad main board, etc.
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| Re: Hp officejet g85 by rhblake (7/20/04 9:20 AM) | + / - | Before I forget - does anyone have a G85, G85xi, G95, Officejet K60 or 80 series, HP Fax 1220 series or one of the Deskjet 900 machines (930c, 932c, 970cxi, etc) that they aren't going to fix and it has a good carriage? I need the printed circuit board from any of the above units to repair my own G85 - had to take mine out to repair a fax 1220xi for a client that needed it more than me and now I have to put one back in mine. I can use from a whole unit to just the carriage itself - depends on how far someone wants to take their unit apart. Contact me direct email at rhb57@rbcsweb.net or rhb57@alltel.net if you have what I need. Thanks.
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| Re: Hp officejet g85 by Bert (7/20/04 9:39 AM) | + / - | Richard
I've never seen the problem before. I don't have a printer with the same mechanism in the shop right now. I do have one at home which I'll check and get back to you in about 10 hours.
DJ
Check the external power supply for 18 VDC output. The green light on the connector should be on but not blinking. If the power supply is okay, I suspect that you have a defective main electronics board. The cost of replacement is prohibitive.
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| Re: Hp officejet g85 by DJ (7/20/04 11:27 AM) | + / - | Thanks for your help previously. Now I get an error saying that I must clear carriage jam and my paper also get jam everytime i turn on the printer after the self test and initialization. Whats the proplem?
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| Re: Hp officejet g85 by rhblake (7/20/04 11:38 AM) | + / - | The carriage jam is either from jammed up paper stopping the carriage or the slider rod needs lubrication along with that 1/4" wide plastic strip that runs parallel to the rod (called the encoder strip) is dirty and being misread. The paper jam (if only one sheet getting stuck) is due to the large rubber rollers in back (take out the filelr door with the knob in back or the duplexer if you have that) and clean the three rubber rollers with a soft cloth with water, windex or even isopropyl alcohol. If you have the problem of multiple sheets being pulled then you have a bad/worn paper separation pad - that requires full teardown to replace as it's under the left most roller (as you look from the rear of the unit). *IF* you don't want to tear into it find a shop in the UK that knows how to work on the G85 as there is no service manual on how to work on this unit available outside of HP internal repair channels (contractors and HP official offices). If you have a shop repair it make sure they replace both the pickup roller shaft and paper separation pad so you won't have problems later. YOu might also have them replace the paper seapration pad in the document feeder too as this is a high wear item as well but very inexpensive.
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| Re: Hp officejet g85 by Geordie71 (7/20/04 1:52 PM) | + / - | Hi Bert,
Many weeks back we exchanged views on how to fix a problem with slipping paper causing white lines to appear in the middle of pages. I dismantled and cleaned everything and it is now fine. I believe that the problem was dirt (probably ink) on the transparent plastic disk to the left of the carriage as you look from the front. I am sure that it has a better name but regardless of the name, cleaning it seems to have fixed my problem.
It was definitely not cartridge or service station issue.
Thanks for the help
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| Re: Hp officejet g85 by rhblake (7/20/04 4:03 PM) | + / - | Transparent plstic disk? Oh that's the encoder disk for the platen motor - it tells the mainboard/logic how the platen is moving and if dirty can give a misreading and cause the platen to rotate too far or not enough. It's essentially a rotary version of the fixed encoder strip for the movement of the carriage.
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| Re: Hp officejet g85 by Roger (7/23/04 11:38 AM) | + / - | Just a followup on my previous problem, the fault was definately PC related, but turned out to be a crack in the motherboard! Expensive fix, but worth it.
Roger
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| Re: Hp officejet g85 by shah (7/23/04 4:07 PM) | + / - | error message remove and check black cartridege
done several times same error
can you please help
many thanks
fiazshah@ntlworld.com
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| Re: Hp officejet g85 by rhblake (7/23/04 4:28 PM) | + / - | HP has a note on this on their CSO website HP.com...when you take the cartridges out you see the two sets of pins, one for the 45 black and one for the 78 color, and the color has an aluminum bar in the middle? HP says you clean with a dry coffee filter as it's lightly abrasive and will remove both dried ink overspray and get mild corrosion off the pins. I, on the other hand, have had better luck taking a soft cotton cloth lightly dampened in alcohol to clean the ink and other off, then a piece of abrasive such as a strip of dry coffee filter. The pins will float in and out as you do this as they are small pins that have a tiny spring behind them and the spring touches the printed circuit board under the black molded plastic. One word though - if a pin is stuck below the plastic and won'tr come forward you can try a tiny wire or pin from the hole in the pcb back at the corresponding hole but from my experience a replacement from an other junked unit that has the same carriage is needed. I just had to do so on a Fax 1220xi - has the same printer guts as the G85/95.
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| Re: Hp officejet g85 by Mike Palmer (7/24/04 10:29 AM) | + / - | 3 cheers for Bert! Thanks for all your time & expert advice!
Mike
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| Re: Hp officejet g85 by Hewa (7/24/04 11:10 AM) | + / - | Hi Bert
I have a problem with my Hp office g85 printer, I have switched it off yesterday, but when I switched it ON today it give me this Error massage( incorrect colour cartridge installed) Help pleas!
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| Re: Hp officejet g85 by Bert (7/24/04 1:20 PM) | + / - | You either have a defective cartridge or contaminated contacts. Clean the cartridge and carriage electrical contacts with a cotton swab and alcohol. If that fails, consider a new cartridge.
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| Re: Hp officejet g85 by rhblake (7/25/04 6:25 AM) | + / - | Incorrect color/colour cartridge message can also come from using refilled carts. Yes it may be a dirty contact set or bad 78 cart, but it may also be HP's firmware making you think you have a bad cart and therefore you throw it away and buy yet another at great expense.
The 78 color catridge has an ID built into it, aka a serial number. This ID is remembered by the firmware which has memory locations for 2 IDs, the one installed and the previous one installed. *If* a person refills they have to have 3 cartridges to override this. I use one cartridge all the time and I got two that have permanently blocked jets that were given to me by clients - when my good refilled cart goes empty and needs filled (call that one A) I insert one of my crappy ones (call it B) and when the alignment page fails (because no color is printed on the align page, B is a worthless cart used only for ID) I put in the second junker cart (call it C). Again when the align page fails I replace it with my good A cartridge - the use of the B and C carts changed the firmware's memory slots pushing the ID of the good A out of memory so firmware sees this as a new from the box cartridge. A person can also use 3 good carts this way marking each A B C and cycling them in order. Once C is installed because A and B have been used the A and B have been refilled and when C goes empty A will now be seen as new, as will the B when it's turn comes around after the A goes empty, etc, etc.
HP calls this a "firmware glitch" - BS this was done to preserve the money maker of the inkjet line - new cartridges. This is where they make their money on inkjets and even laserjets (hence the new chips to show if an OEM or aftermarket cartridge is installed) and since it's illegal to make the unit not function if a refill or aftermarket consumable is installed, they just make the laserjets semi-disabled by not showing certain things like toner level and also showing irritating things like "Non-HP Toner Installed" in the messages. Now that the chips are available for refurbished and non-HP new carts there is room for competition again.
Epson does the same - but there are software tools to reset the chips on the inkjet carts making them refillable - sometimes hard to get but nonetheless available and worthwhile if if you had to put out a few $$ to get the software.
Since your printer was powered off it may be that the firmware NVRAM ID is present but the machine's logic thinks that the cart has been changed and replaced with the same ID, giving you the message.
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| Re: Hp officejet g85 by Jeff (7/25/04 12:12 PM) | + / - | Printing works fine but scanner, copier, fax (scan) does not. Scanner returns to rights side, warms up and then begins moving right to left about 1 inch and then just keeps backing up and moving forward about 1 inch and never gets out of this loop. I have already taken apart G85 to clean glass and scanner rod. Scanner motor runs with worm gear just going clockwise then counter clockwise hence scanner moving forward then backward. Any suggestions ?
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| Re: Hp officejet g85 by rhblake (7/25/04 1:11 PM) | + / - | There is an encoder wheel on the motor - clean that and you might get it to stop the loop. also check for dust in the encoder sensor
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| Re: Hp officejet g85 by David (7/25/04 2:30 PM) | + / - | Hi! My G85 is leaking black ink. There appears to be a silver springloaded thing missing where the printer infaces with the black ink cartridge.
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| Re: Hp officejet g85 by rhblake (7/25/04 8:37 PM) | + / - | The spring loaded bar betwwen the rows of pins is for the color cartridge only - none for the 45 black. You may have a bad ink cartridge unless you refilled your old one - then it's a matter of setting it out overnight on it's back so that the pressure inside and outside equalize.
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| Re: Hp officejet g85 by Finni (7/26/04 4:10 AM) | + / - | I reciently got a new computer and I have lost the software for my HP OfficeJet G85 printer, to install it. Is there any site i can download this software? For Free. I really don't won't to have to buy another one.
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| Re: Hp officejet g85 by Bert (7/26/04 9:07 AM) | + / - | Download the drivers here, hope you have a high speed connection, the driver is huge (60 MB).
h10025.www1.hp.com
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| Re: Hp officejet g85 by Brian (7/29/04 9:13 AM) | + / - | I am trying to replace the Ink bay in my G85. Any idea how to remove the old one?
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| Re: Hp officejet g85 by Bert (7/29/04 10:55 AM) | + / - | I'm not sure whether you are refering to the service station or carriage. Anyway, for disassembly instructions go to my 6/17/2004 13:08:07 post on this thread.
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| Re: Hp officejet g85 by peter (7/29/04 10:32 PM) | + / - | Hi, the problem I have with my scanner is if it returns to the right hand side, the belt slips over the drive shaft, leaving a krrr noice 3 times! is there a reason for this? It must wear down the belt quickly?
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| Re: Hp officejet g85 by Bert (7/29/04 10:50 PM) | + / - | I don't have a lot experience with the G85 scanner so I'm offering a quote from rhblake 7/18/2004.
" Scanner errors - take off the scanner lid with the glass and thoroughly clean the underside of the glass - it is usually failing to optically park on the little HP logo on the glass at the white strip on the right side of the unit. Occasionally a scanner rod needs lube, occasionally a belt breaks but 99% are dirty optics. Never had to buy a scanner unit yet."
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| Re: Hp officejet g85 by rhblake (7/29/04 11:32 PM) | + / - | Bert this one sounds like his belt is worn and stretched or the recoil/tension spring is off or worn - the belt drive pulley has a pretty wide head on the end so that normally the belt won't come off of it. I'm not even sure if the scanner belt is available anymore either.
Peter it sounds as though you have deeper problems than just a dirty scanner or dry shaft - the belt is not supposed to come off, normally.
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| Re: Hp officejet g85 by Brad (7/30/04 7:20 AM) | + / - | Hi:
My G85 suddenly refuses to print color. I've changes cartridges, still won't print colors. After turning off/unplugging/6&# to reset, asks for language code, then asks to align cartridges. Alignment fails, I override (Enter/Menu), still no color. Please help.
Brad
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| Re: Hp officejet g85 by Bert (7/30/04 11:46 AM) | + / - | Always clean the cartridge and carriage electrical contacts with a cotton swab and alcohol when things go 'weird'. It wouldn't surprise me if the replacement cartridge is defective based on the posts I have seen on this forum. Test the cartridge in a Deskjet 900 series.
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| Re: Hp officejet g85 by rhblake (7/30/04 10:19 PM) | + / - | Me too Bert- either HP is mal-producing carts due to high demand for carts or sitting in storage for long periods is making them react strangely - I even have gotten a few bad ones that are brand new, from reliable sources like Office Depot and Staples (I have never gotten a fresh working cart of any brand from Walmart). Another way to clean the contacts on the cart is with a common #2 pencil's red rubber eraser or a "pinkie" eraser - just abrasive enough to clean off corrosion caused by elements in the air due to storage and climate. If it doesn't work with that and setting the jets end of the cart on a saturated paper towel for 10 mins (to let any dried ink from storage work loose) then it's time to take it back to the store for a replacement or refund.
My best luck has been with Staple's branded refurbed carts - fully loaded and always work and a few buck for beer left over instead of a brand new OEM.
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| Re: Hp officejet g85 by Jason (8/2/04 8:41 AM) | + / - | Bert - my G85 does nothing. No display. You mentioned the green led on the cord off the power brick should be on not blinking. Mine is blinking. Will a new power brick solve my problem?
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| Re: Hp officejet g85 by Bert (8/2/04 9:55 AM) | + / - | All most certainly. HP specifies P/N 0950-2880 or 0950-3807 as a replacement. P/N 0950-3807 is cheaper.
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| Re: Hp officejet g85 Leak by David (8/2/04 11:49 AM) | + / - | Well... I'm almost done. ...did everything recommended, and still the carts wouldn't align. So, I got some brand new carts and that fixed it. My G85 also won hands down in a race against the HP6110 I got to replace it. The only problem I have left to solve is that it woun't print or scan because it dosn't seem to be detecting the PC. I think it might be set to work through the seiral port versus USB connection. Any ideas? Thanks to all.
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| Re: Hp officejet g85 by Bert (8/2/04 12:14 PM) | + / - | Click on Start, Printers and Faxes (or for W98 Settings then Printers), then alternate click on the G85 and select Properties. Select the Details tab and you will see which port is selected. You can select a different port if need be.
If that doesn't work, than I susggest reinstalling the driver. Do an uninstall first using the utilility that should be on the driver install disk.
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| Re: Hp officejet g85 by Georgetta (8/4/04 2:14 AM) | + / - | Can you tell me the part number for the power cord and where I can order a new one. I also need to order a new scanner glass and how hard is it to replace?
Thanks
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| Re: Hp officejet g85 by rhblake (8/4/04 5:37 AM) | + / - | The glass is not difficult but if your old glass broke and got glass bits in the top you'll want to carefully vacuum them out while the scanner is open. The glass is C6680-60020 listed as $7.01 list price and the power brick/module is listed as 0950-2880 at $53.00 list (or 0950-3807 at $24.00) but if you need the "cord" that plugs into the wall and the other end into the power module you can use any common PC type 3 socket power cord with the D end rather than buying HP's part 8120-6260 at over $3.50 and shipping (for US, others more or less dependant on country/style).
To change the glass you'll need a "torx" bit also known as a "star" bit - you can buy these at the tool section of department stores, Sears-Roebuck, auto parts stores, etc. You then unplug the G85 then unplug the top document feeder from the base unit and unclip it and lift the whole ADF up and off and set aside. Then get your finger nails under the edge of the control panel's overlay and pry it totally off and set aside. Then back where the ADF sets into the base you'll see two wells with each a torx screw - run these all the way out and set aside. Now open the front where you change cartridges and leave open. The actual control panel now have to be slid to the side - there is a clip in the front center that you lift while sliding it to the right - enough to allow you to unclip the top but allowing the panel to stay in the front well. Under the front you'll see a 1 inch wide plaastic clip at each corner of the housing for the panel from the bottom. Lightly pull each forward enough to allow you to unclip them and push them up (the scanner glass bezel/housing will lift in front) then grab the sides of the scanner housing/bezel and lift it up and off of the unit.
Lay it top down on a table to work on it and you'll see how it mounts inside. Once you install it do an exceptional cleaning inside, the outside will be cleaned when all is done. Once the glass is in just set the glass and bezel in place and snap down the front, reinstall the rear screws. Then close the front, slide the panel into place to the left, then snap the overlay totally down completely and set the ADF into it's slots and clip the cable in and then carefully reconnect the connector and power the unit up.
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| Re: Hp officejet g85 by Anonymous (8/5/04 3:03 AM) | + / - | Hi , I have an OfficeJet G85 that is 2.5 years old and has worked perfectly until now. When I tried to turn it on this morning. Nothing. The power seems ok as the light in the power cable plug that fits into the back of the printer is on.
There was nothing to indicate a problem last night when I used it last. I prised off the front panel and looked at the module, but it is sealed with a few screws. Are there some user-serviceable parts inside there that I should check?
Any ideas what's wrong?
Thanks a lot
Julian Shillcock
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| Re: Hp officejet g85 by Anonymous (8/5/04 5:12 AM) | + / - | If the green LED is steady and bright the module should be good - it might rather be a bad board in the G85 itself. You might be better to measure the output voltage of the power module rather than opening it as well, the output is on the label (18 V). Another thought is a possible bad solder joint at the female connection on the board inside the G85 (Laserjet 5L and 6L machines suffer from cracked power inlet solder joints but give themselves away with the spark since they run 110v directly in).
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| Re: Hp officejet g85 by max (8/5/04 7:41 PM) | + / - | Help,I have the hp officejet g85xi, this dumb thing will not load the software. I get errors. I have win2k pro. I am using usb connection and it see the device but, cannot load the print driver. What driver should I use? I downloaded the 60 mb driver. What do you think?
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| Re: Hp officejet g85 by rhblake (8/5/04 7:46 PM) | + / - | Go back to the downloads and get the USB patch and run it first - it should clear the registration problems that come from a previous installation of the USB setup of the G85. The G85 and Xi are identical except that the G85 has more internal memory than the Xi. The G95 has an included network print server.
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| Re: Hp officejet g85 by Georgetta Gans (8/6/04 2:05 AM) | + / - | Just wanted to say you are awesome! Thank you so much for the information!
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| Re: Hp officejet g85 by Georgetta Gans (8/6/04 2:05 AM) | + / - | Just wanted to say you are awesome! Thank you so much for the information!
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| Re: Hp officejet g85 by Georgetta Gans (8/6/04 2:06 AM) | + / - | Just wanted to say you are awesome! Thank you so much for the information!
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| Re: Hp officejet g85 by rhblake (8/6/04 5:29 AM) | + / - | Me? Just trying to help - glad I could help you with what you needed.
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| Re: Hp officejet g85 by T (8/6/04 9:12 AM) | + / - | hey how do you turn the language to english
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| Re: Hp officejet g85 by Bert (8/6/04 9:24 AM) | + / - | Hold in the # and 6 buttons while pluging int power and you will be asked to select the defalt language.
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| Re: Hp officejet g85 by RayMc (8/13/04 1:19 PM) | + / - | The Officejet G85 seemed to lock up in power save mode. I turned power off and then when plugged back in, there are no lights and the LCD display is blank (looks like some scanning is still taking place). The power supply measures 18 volts when connected to the G85. I tried resetting with the 6 and # keys pressed while applying power. No Help. I tried pressing the 6 and * key and got a message "ORION REV = AX6.0 Passed MEM Test".
Any thoughts on where to look next? How likely is it that the G85 should be replaced with a new 7110?
Thanks
RSM
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| Re: Hp officejet g85 by rhblake (8/13/04 1:57 PM) | + / - | Very possible that the main electroncis has gone bad BUT I would use caution replacing it with the newer 7110 - many people are very dissatisfied with the newer HP equipment especially the Officejets. One possibility is to find a used but working G85 or 95 on ebay cheap and pull it's board rather than getting into the newer more expensive gear or trying to replace the expensive board. I continually cannibalize two units into one and hang onto parts that are left over and usable - unfortunately no boards.
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| Re: Hp officejet g85 by Mark G (8/13/04 7:57 PM) | + / - | Printer cycles on & off,LED screen reads Initializing momentarily then turns on & off.Tried 6 # power cycle???
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| Re: Hp officejet g85 by Ole (8/17/04 1:55 PM) | + / - | Looks like this is the place to be for the G85. I get an error after self test. It says paper jam, I have looked and had the machine apart and there is nothing to be found, also the cartridge carrier goes all the way to the left and stays there even when the door is opened. It is not stuck as I can move it when the power is off. Any help would be great.
Ole
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| Re: Hp officejet g85 by rhblake (8/17/04 2:40 PM) | + / - | Well the carriage to the left is normal with a paper jam error as far as the machines I'v worked on have done. With no paper in the path I would say that the sensor for the paper path is 1)stuck 2) dirty (they are opto-mechanical). It depends on how far you have disassembled whether you've checked everywhere or not or have inspected the sensor flags
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| Re: Hp officejet g85 by Bert (8/17/04 2:53 PM) | + / - | Try the procedure on this web page. The G85 is not a listed model but the mechanism is the same.
h10025.www1.hp.com
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| Re: Hp officejet g85 by ole (8/18/04 11:00 AM) | + / - | Thanks for the quick reply I tried Bert's suggestion a few times to no avail. Can you tell me where the paper sensor's are and what they look like. The cartridge carrier is still going over to the left then gives kind of a grinding noise if this helps at all.
Thanks
Ole
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| Re: Hp officejet g85 by Bert (8/18/04 11:25 AM) | + / - | Clean the encoder strip on both sides with a paper towel and a mild diluted cleaner like 409 just to eliminate a possibility.
Were is the paper sensor?
Remove the rear access door. On the left, looking from the rear, at the top of the feed rollers there is a small lever like device that actuatates an optical switch after the paper feeds. It could be struck, out of place, or missing. I believe there is a similar device used to detect the presence of the access door (don't quote me). Don't get them confused.
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| Re: Hp officejet g85 by ole (8/18/04 12:01 PM) | + / - | I have cleaned the encoder strip. I looked for the sensor in the rear of the machine to the left and it appears to move ok. But on the right side there maybe a peice missing it looks like something should snap in to it but I can't be sure since this is the first time looking at the G85.
Thanks
Ole
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| Re: Hp officejet g85 by rhblake (8/18/04 1:34 PM) | + / - | If you mean a plastic faceplate light grey in color with a gear (large and white) visible then no there is nothing missing - if you have a duplexer instead of the rear door that's where the duplexer is driven from.
Take a Q-tip dampened lightly with Windex, and without damaging the sensor flag run it between the legs of the U os the sensor - repeat with the other side dry to get excess out. Try again. If not then next step will have to be pondered by myself and Bert.
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| Re: Hp officejet g85 by ole (8/18/04 2:50 PM) | + / - | The peice I am talking about is to the far right above the rod that holds the big black rollers. It looks like it would go between the two black peices that the paper is guided through. It kind of looks like the same hook up as the flag on the other side. I think I have tried the Q tip in the right place it is the only flag peice i see. still doing the same thing. Thanks again for your help.
Ole
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| Re: Hp officejet g85 by Randolph (8/19/04 8:10 AM) | + / - | Please help me.
My HP Officejet K80 have this error: "Paper Mismatch Replace Transparency with Plain Paper then press enter". I have done this so many times still nothing happens, please tell me what to do. This only happens when there is a fax coming in or if i go online using my fax machine.
Please tell me what to do.
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| Re: Hp officejet g85 by Bert (8/19/04 8:54 AM) | + / - | This is a thread for the G85. Open a new thread for the K80 and I'll tell you whats wrong.
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| Re: Hp officejet g85 by Ray (8/19/04 10:23 PM) | + / - | I have a G85 which is showing a Paper Jam error. No paper is jammed, but the paper lifter does not seem to operate when the feed rollers turn. It almost seems as if a sensor is stuck that is indicating a permanent Paper Jam. Thanks for any help you can give.
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| Re: Hp officejet g85 by Bert (8/20/04 9:20 AM) | + / - | The paper lifter may be out of place. Remove the rear access door and pull the sliding paper tray forward. Check the shiny metal piece about 1" X 2". If it's tabs are not in slots in the bottom, that is your problem.
The paper sensor can be viewed by removing the rear access door. Looking from the rear, it is a small lever like device at the top of the left feed rollers. It should move freely.
Officejet G85 Paper Lifter, Reinstalling
The metal piece (paper lifter) lifts the paper so it can engage the feed rollers.
1. Looking from the rear, remove the T20 Torx screw on the left side. This will allow you to remove the LIU (Line Interface Unit).
2. Remove the rear access door.
3. Remove the rear panel by pressing two latches underneath. It will hinge upward.
4. Release and remove the feed rollers by rotating the lever toward you that is integrated into both black feed roller shaft bearings. The levers rest in detents and must be pried outward slightly with a small slot style screwdriver before they can be rotated (Note: There may be a protective cover on the right that must be removed before the rollers are removed. Two clips hold it in).
5. Pull the sliding paper tray forward.
6. The dislodged paper lifter can now have it’s tabs reinserted into the slots in the bottom of the printer. The slots are between the left two feed rollers.
Tip: Always remove paper jams through the rear access opening.
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| Re: Hp officejet g85 by Shawne (8/20/04 7:11 PM) | +2 + / - | i went to scan something and i got a "scanning error. Cannot connect to PC". It worked before, don't know what changed. The Printer and copier still work. Any help is appreciated. thanks
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| Re: Hp officejet g85 by rhblake (8/20/04 7:20 PM) | + / - | Bert good point on the jams from the rear - that's why the rash of broken paper pushers lately in the machines using the Deskjet 9xx style print engines (G85 is one of them) and now HP has stopped allowing anyone to purchase them - what a crock that they can control what parts we can buy to fix the machines we bought! Imagine GM disallowing sales of spark plugs and not allowing other distribution channels to make or sell them as well - heck of a way to promote sales huh? Anyway I just repaired a G85 thru a ship-in/repair/ship-back system to a guy that works for HP - he can't even get the part yet I bought 3 in May...should have bought 300 if I knew this would happen.
On the other problem for Shawne - go to the file download site for the G85 at HP.com under downloads and get the USB program that will help delete the USB installation properly. Then reinstall your software or the newest one (I use the older version that came with mine under Win2000, don;t like the way they monkeyed up the newer version) and then see if you regain communications. You should first check that your USB cable isn't damaged though by using a different USB cable - USB looks durable but it's a very fragile cable.
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| Free Hp officejet g85 Parts Printer by andy (8/21/04 7:02 AM) | + / - | I have a G85 printer I am getting rid of, and am willing to give it to anyone who wants it for parts. The power supply seems fine (steady green light), but no life at all in the printer. Probably a board gone(?). Many parts surely still good, incl. the "brick". Lightly used for 2 years.
I'm in the Philly area (western suburbs: near West Chester). Please contact if interested in a free parts printer.
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| Re: Hp officejet g85 by rhblake (8/21/04 7:21 AM) | + / - | Sent you a direct email Andy...hold this for me as I have need for one as noted in the email.
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| Re: Hp officejet g85 by Ann (8/22/04 7:58 PM) | + / - | I am running XP with my printer. I changed to a USB and now it won't print at all. When I try to print it give me this message: Error initializing output device.
I have downloaded the driver update. I am puzzled and would appreciate any help.
Thanks
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| Re: Hp officejet g85 by Ann (8/22/04 7:59 PM) | + / - | I am running XP with my printer. I changed to a USB and now it won't print at all. When I try to print it give me this message: Error initializing output device.
I have downloaded the driver update. I am puzzled and would appreciate any help.
Thanks
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| Re: Hp officejet g85 by Bert (8/22/04 8:34 PM) | + / - | Make sure that you have a good USB cable. Uninstall the driver. The download should have an uninstall utility included, either included on the screen that is displayed when the installation starts or in the program group that was created. Once that's done go to this web page and follow HP's instructions.
h10025.www1.hp.com
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| Re: Hp officejet g85 by Bob (8/23/04 10:30 AM) | + / - | Doe anyone repair the main logic board. I have a couple of G85 in shop. HP wants too much for a board.
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| Re: Hp officejet g85 by rhblake (8/23/04 12:12 PM) | + / - | Sent you a contact to get with by email or phone - I think he does repairs on them, up in the Chicago area.
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| Re: Hp officejet g85 by Sandy mellis (8/23/04 1:45 PM) | + / - | My officejet G85 will not print anything, the printer scans the document but will not take in the paper to print, this also happens when I try to print from my computer. Any ideas?
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| Re: Hp officejet g85 by rhblake (8/23/04 2:32 PM) | + / - | That would likely be that the large pickup rollers in the back are dry and dirty. You can turn the unit around while unplugged and take a soft cloth that doesn't leave any lint and clean just the wheels with the rubber by lightly moistening the cloth with windex, water even isopropyl alcohol. once you clean a section roll it further by pushing the wheels some towards the top (or the other way if you feel binding but I'm pretty sure upwards, the way it feeds) and clean the three for the exposed surface. Do this until you see the clean area you started with and then put the back door (or duplexer) back on and try it out. You can change the whole roller shaft too easily by removing the torx screw over by the phone port, sliding that cover off, pulling the phone unit (LIU) out and the reaching under the center rear cover and unlocking the two snap locks at the bottom and pulling out. The tricky part is unlocking the pastic guide around the right side gear hole, it has tabs on bottom and top to unlock and then pull out. Then there is an unlock lever on the shaft on either side - Black in color and you pull them away from the metal slightly to let the index pin loose and then swing to the unlocked position and them carefull pull the roller shaft out and set the new assy in, in reverse of the removal. If you need to do that I have to let you know that HP has blocked that from outside sales, p/n C6429-60144, but it can be found on a number of printers that people might have laying around as junkers -
Color Copier 180/190 C6741AR, C6741A, C6743A
Color Copier 280/290 C6742AR, C6742A, C6744A
DeskJet 930C-C6427A C6427AR, C6427A, C6427J
DeskJet 930C-C6427F C6427F
DeskJet 930C-C6427G C6427G
DeskJet 932C C6427BR, C6427B
DeskJet 935C-C6427E C6427E
DeskJet 950C C6428AR, C6428A
DeskJet 952C C6428B
DeskJet 955C C6429C
DeskJet 970Cse C6429B
DeskJet 970Cxi C6429A
InkJet FAX 1220xi C8462A
InkJet FAX 1220 C8461A
OfficeJet G55 C6734AR, C6734A, C6738AR, C6738A, C6736AR, C6736A
OfficeJet G85/G85xi C6737AR, C6737A, C6737B, C6739AR, C6739A
OfficeJet G95 C6740AR, C6740A, C6740B
OfficeJet K60/K60xi C6748AR, C6748A, C6749A
OfficeJet K80/K80xi C6750A, C6751A
Of course they may be in as bad of shape - or you might get rubber rejuvenator from this site's parts and supplies area. I think they have an 8.5x11 pad with it thats easy to use.
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| Re: Hp officejet g85 by Rex (8/23/04 4:06 PM) | + / - | My G85 is pulling the paper back in after it prints. If I print one page at a time I am fine. If I try and print multiple pages it will grab the recently printed sheet and try to pull it back into the printer and crinckles it all up like an accordian. Any suggestions?
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| Re: Hp officejet g85 by rhblake (8/23/04 4:16 PM) | + / - | That is probably the three fingered paper pusher having broken fingers - look inside the area where the paper comes out, near the top of the tray the paper goes to - you will see a rod attached to the bottom that is supposed to have three fingers up that sit into three slots in the bale mechanism. Likely your paper is not ejecting all of the way because the fingers are missing. Normally I could order these C6429-40031 paper pusher parts but HP has been nice enough to recently block most of the high wear parts from any outside sales, even resellers don't have these that I know of AND the part is a full teardown item to replace. I do them on a ship-in/repair/ship-out flat rate basis and the last I did was for a person that works in a division of HP for his office but I can't get anymore at the moment and neither can you the owner. I am scrambling to locate a vendor that has some or even a plastics maker that will create aftermarket reproductions - nothing right now. For now just be sure to stay at the unit when doing multiple sheets and as they finish remove them forward by hand to prevent the crinkle and jam.
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| Re: Hp officejet g85 by Carmel (8/23/04 5:18 PM) | + / - | The multi-page paper feeder is pulling in all the pages at once. How can I fix this? It also sometimes crinkles the pages as it comes out of the feeder if I feed them in one by one.
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| Re: Hp officejet g85 by rhblake (8/23/04 7:29 PM) | + / - | Do you mean the top document feeder for the scanner or the feeder that sends plain white paper into the printer?
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| Re: Hp officejet g85 by Carmel (8/23/04 7:35 PM) | + / - | rhblake:
I am talking about the top document feeder.
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| Re: Hp officejet g85 by rhblake (8/23/04 7:54 PM) | + / - | The crinkling and jamming is likely a part of a previous jam in the paper path and the feeding of more than one page is a worm or broken separation pad. I see no real parts listed for the ADF assy at HP and it's only used on the G85/95 series and the Color Copier 280/290 (a G85 without an LIU and the input ports disabled in firmware is the only diff really). Anyway follow the opening and do what you can if you have mechanical abilities but remember if you break it you own both pieces.
You can open the ADF unit but it's best to unplug it from the base, unclip the cable and set it on a table. Flip it on it's top upside down and in the front of the unit you'll see two places where there are plastic clip downs. Carefully undo those and move the lid section towards the back and off. Then look into the ADF lower section for loose paper. For a separation pad look in the area where the originals sit waiting to be loaded for a pad, usually a U shaped pad witha metal spring backing or plastic that has a spring under it. It has been a while since I've opened an ADF so without a breakdown and recent memory I can't give you more than that.
Bert may have more experience with them more recently and be able to give a better description.
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| Re: Hp officejet g85 by pam clay (8/24/04 8:58 AM) | +1 + / - | My automatic feeder will feed the paper in, and it will be in the correct position, but then it will say original jam:Clear jam and then press Enter. No paper goes to the back feeder anymore, so I can't make multiple copies or fax multiple pages.
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| Re: Hp officejet g85 by Sandy Mellis (8/24/04 11:32 AM) | + / - | Thanks for the advice rhblake, unfortunately cleaning the rollers does not appear to have solved the problem. Actually the rollers look to be in good nick and when I turn them manually they readily grab the sheet of paper, it just does'nt happen during the printing or copying process. When I try to copy the scan happens but nothing else and the green light on the quality display just keeps flashing until I press the cancel button. If I don't press the cancel button and try to do anything else the display reads busy and I am unable to do anything until I switch the machine off then on again.
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| Re: Hp officejet g85 by Bert (8/24/04 12:33 PM) | + / - | Pam
If the page is staying in the scanner, clean the two white rollers. They are on the scanner cover. Use a damp cloth. If that helps I suggest using rubber rejuvenator as a long term fix.
http://www.fixyourownprinter.com/kkx3.html
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| Re: Hp officejet g85 by Bert (8/24/04 12:36 PM) | + / - | Pam
If the page is staying in the scanner, clean the two white rollers. They are on the scanner cover. Use a damp cloth. If that helps I suggest using rubber rejuvenator as a long term fix.
http://www.fixyourownprinter.com/kkx3.html
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| Re: Hp officejet g85 all in one by Ann (8/24/04 10:30 PM) | + / - | I have XP and OfficeJet G85 all in one. I have a Dell computer. I upgraded to a new driver and it said it only worked with an USB. I bought one for $24 and put it on the computer and printer. I don't know if I have to plug it in a certain place or just anywhere on the back of the tower. Now I can't get it to print at all. In Word Perfect I get the message "Error initializing output device." It won't print in notepad either. I have taken if off and put the regular printer cord and that doesn't work either. I have deleted and reinstalled printer and drivers. HELP please. Thanks
Ann
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| Re: Hp officejet g85 by Bert (8/24/04 11:30 PM) | +1 + / - | I don't know where you got the driver but HP's web site says the downloadable driver works with either USB or parallel.
h10025.www1.hp.com
Go to this web page to work through USB installation problems.
h10025.www1.hp.com
If the driver will still not work, I suggest uninstalling it again. Generally the driver installer has an option to uninstall an installed driver, or it may be in a program group that was created. If neither of these options are available, go to the Control Panel and select Add/Remove Programs and uninstall anything that is obviously part of the G85 installation.
If you have not downloaded the driver in the first link, I suggest that you do so. The only downside is that it is huge, 60 MB. Go to this link for installation instructions.
h10025.www1.hp.com
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| Re: Hp officejet g85 by Anonymous (8/27/04 8:46 AM) | + / - | I saw the previous notes about the G85 with the
"check colour/black catridge" problem. I did as
Denny Conway directed. Fact is, I have done it several times to no avail. Is there something else that I can do? I can get the page alignment to operate, but it always says it has failed. I have had THIS G85 only about 18 months.
Thanks,
Bill
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| Re: Hp officejet g85 by Bert (8/27/04 9:39 AM) | + / - | You must be able to print yellow and black. If you cannot, the odds favor a defective cartridge. Always clean the cartridge and carriage electrical contacts with a cotton swab and alcohol when there may be a cartridge problem.
If you removed a paper jam through the front or had a multiple sheet feed, the spot sensor may be broken. There is discussion of the issue in this thread.
Go here for sample aligmnent page printouts and the procedure to bypass the the alignment.
h10025.www1.hp.com
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| Re: Hp officejet g85 by Ann (8/27/04 12:40 PM) | + / - | Thanks Bert and all who tried to help. I uninstalled the drivers one more time and it worked this time! I can print. It doesn't start immediately but does within a few seconds after I set the HP to print.
Ann
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| Re: Hp officejet g85 by Craig (8/27/04 1:05 PM) | + / - | I have a G85 for sales (does not work, bad main board????). Scanner glass is fine, has power cable and brick as well as parallel cable. I also have a few refilable color cartridges. Anyone want to make an offer?
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| Re: Hp officejet g85 by Ray (8/27/04 2:46 PM) | + / - | A Big thanks to Bert and All.
My G85 is up and running, 1500 miles from where I asked the question. Really appreciate the help.
Ray
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| Re: Hp officejet g85 by dirsup59263 (8/28/04 9:04 AM) | + / - | Bert,
Still working on that cartridge thing. I get one
short black line and a longer yellow line that is little squares. That is all that comes out and it still fails the test. No other lines on the page.
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| Re: Hp officejet g85 by Mike (8/30/04 10:57 AM) | + / - | Bert, same problem as some others, have a paper jam error. I have checked sensor in the back, made sure there is no trash in rollers and oiled rail. it still immediatly goes to paper jam error when I start up and the carage goes to left, but no paper is fed. If I block the back sensor it will pull a peace of paper part of the way through, so that does not seem to be the trouble. Help please
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| Re: Hp officejet g85 by Bert (8/30/04 11:49 AM) | + / - | dirsup59263
Go to this web page. It will show the alignment page printout and how to bypass the alignment. I suggest bypassing the alignment and testing the printer to see if all colors are printing. If thay are not, make sure you have good cartridges. Most of the Deskjet 900 series use the same cartridges.
h10025.www1.hp.com
Mike
Go to this web page. Your printer may be out of time. The page does not mention the G85 but the models listed use the same mechanism.
h10025.www1.hp.com
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| Re: Hp officejet g85 by Narayan (8/30/04 8:38 PM) | + / - | I have the g85 with the duplexer installed. Paper jams when I am in the double sided mode. Basically it prints the first side, pulls the paper into the duplexer (while the paper is getting pulled in the gears make some noise) and the paper gets stuck in the duplexer. Please help
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| Re: Hp officejet g85 by Narayan (8/30/04 8:38 PM) | + / - | Sorry forgot my email address.
I have the g85 with the duplexer installed. Paper jams when I am in the double sided mode. Basically it prints the first side, pulls the paper into the duplexer (while the paper is getting pulled in the gears make some noise) and the paper gets stuck in the duplexer. Please help
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| Re: Hp officejet g85 by Russ Blakeman (8/30/04 9:25 PM) | + / - | First thought is a problem with the duplexer - probably not locked all of the way into the printer on both sides. Another possibility is something jammed internally or even gummed up bearings within the duplexer. Yet another possibility exists with a missing tooth of either the drive gear on the duplexer or the large white gear on the end of the paper pickup roller assy inside of the printer at the back access.
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| Re: Hp officejet g85 by chuck konkel (8/31/04 3:09 PM) | -1 + / - | Hi! Ive owned an HP officejet G85 for so long that I think Thomas Edison sold it to me... but its been ever loyal and trustworthy and its given me yeoman service. My question,,,, I get a rusty red colour when I print.. Ive called HP and they kindly provided me with the hands on technicals for cleaning the cartridge etc.. .and that doesnt seem to work... any ideas... i suspect its probably not major...but Im beside myself trying to figure it out.
chuck
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| Re: Hp officejet g85 by Bert (8/31/04 5:25 PM) | + / - | Remove and reinsert a cartridge to intiate alignment. The bottom of the printout should have all of the colors in horizontal bars. If you don't see pure cyan, magenta, and yellow then that is your problem. You could have a missing color or an adulterated color (sometimes they get mixed). The odds favor a defective cartridge even if it is new. You can also test the color cantridge in another printer to verify the results. Any Deskjet 900 series will work.
If everything looks okay and the color printout is still 'weird', delete and reinstall the driver.
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| Re: Hp officejet g85 by Bob (9/1/04 8:53 PM) | + / - | I have a G85 with problems. Im operating XP. I keep getting the "Align Cartridges" error message, which fails each time. (Have done many times so far). (Print is at an angle on page).
I needed a new black ink cartridge (installed new HP 45 cartridge. Printer said no cartridge installed, even so I had. I took it out and the copper ribbon that the printer heads on was ripped and apparently thats why it wouldn't recognize the black cartridge. Luckily told store it was defective, but now afraid to try and reinstall. I put the old black 45 cartridge back in and it didn't rip that one. No way to see if there is a burr or something in there that ripped the ribbon (Have installed HP ink cartridges since l996, so I don't think it was me, lol). Even tried a mirror. Is this fixable?
Bob
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| Re: Hp officejet g85 by Bert (9/2/04 12:55 AM) | + / - | The cartridges have to be printing all colors for the alignment to work. If they are, you may have a broken spot sensor lens. It's on the lower end of the small circuit board thats under the cover on the right side of the carriage. Wild guess: Don't use the built in XP driver. Download the latest version from HP.
The copper ribbon problem was probably a fluke. I've never seen or heard of it before. Find an old 15 or 45 cartridge an try it as a sanity check.
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| Re: Hp officejet g85 by Maria (9/2/04 6:36 AM) | + / - | Bert,
Like George on 6/22 my fax has quit working. I tried the reset with no luck. Is there a way to tell if it is the fax module or the LIU?
Thank you,
Maria
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| Re: Hp officejet g85 by Russ Blakeman (9/2/04 6:58 AM) | + / - | The LIU is the fax module per se. It handles the telephone traffic. If you do go to change the LIU you merely remove one torx screw that holds the cover over the phone connection area then slide the cover back and off - then slide the LIU module out. Push the new one into place, slide the cover back on and put in the screw - that easy. Many have a choice of international or US only LIUs - I assume you are in the US so the less costly US Only version is what you want to order unless you have plans on moving overseas with the G85.
Now is this a cure to fax problems? Not always but you need to uninstall and reinstall your software with the newest version first. You can also set the machine to factory defaults and clear memory by unlplugging the machine (don't just turn it off, unplug it) then hold the # and 6 keys down while plugging it back in and let go of the keys and let it initialize. Let it go to it's idle/ready state and you can then do a print of the settings and see that your fax header is cleared to factory and other things are out-of-the-box as well. Then you can redo your settings to your liking including the wizard to set telephone settings and all and try it. If still non-functional try uninstall/reinstall of the software and THEN try to change the LUI.
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| Re: Hp officejet g85 by Veronica (9/2/04 10:27 AM) | +3 + / - | I recently bought a new computer using XP and I then installed my hp g85, which had previously worked OK on my old computer using Windows 98. At first, it printed and faxed all right (a month or so), but when I tried using the scanner, things started to go wrong. I kept being told to switch off and on. Eventually, it seemed that I could only do one print job and then I'd have to close down and restart. Then, it refused to do anything at all.
After reading your advice on this site, I downloaded the driver from h10025.www1.hp.com and tried to install the new driver. Half-way through installation, I got the message "Install detected that the system has already successfully completed the installation of this software". The first time this happened, the installation closed down. After uninstalling the previous installation, I tried the above procedure again and this time, during uninstall, the message "Internal Error 2753 hpoavn07_exe_Bin_all_all_25" appeared, after a while followed by the message "Fatal error during installation" and the installation closed down. I tried this several times, every time with the same result. What can I do?
Veronica
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| Re: Hp officejet g85 by DMN (9/2/04 10:59 AM) | + / - | I got into the menu to fix a cartrige alignment problem and not can't remove the "phone off-hook" message. Have held the ENTER while pressing MENU, pressed CANCEL and most othere buttons.
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| Re: Hp officejet g85 by Veronica (9/2/04 12:08 PM) | + / - | I recently bought a new computer using XP and I then installed my hp g85, which had previously worked OK on my old computer using Windows 98. At first, it printed and faxed all right (a month or so), but when I tried using the scanner, things started to go wrong. I kept being told to switch off and on. Eventually, it seemed that I could only do one print job and then I'd have to close down and restart. Then, it refused to do anything at all.
After reading your advice on this site, I downloaded the driver from h10025.www1.hp.com and tried to install the new driver. Half-way through installation, I got the message "Install detected that the system has already successfully completed the installation of this software". The first time this happened, the installation closed down. After uninstalling the previous installation, I tried the above procedure again and this time, during uninstall, the message "Internal Error 2753 hpoavn07_exe_Bin_all_all_25" appeared, after a while followed by the message "Fatal error during installation" and the installation closed down. I tried this several times, every time with the same result. What can I do?
Veronica
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| Re: Hp officejet g85 by Bert (9/2/04 12:30 PM) | -1 + / - | DMN
Press and hold # and 6 while plugging in the power to do a reset.
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| Re: Hp officejet g85 by Bert (9/2/04 1:01 PM) | + / - | Veronica
Try this. Go to the Control Panel and select Add/Remove progams. Remove anything obviously associated with the G85. Then go to the Program Files folder and delete any folders associated with the G85. Download a fresh copy of the driver and attempt the installation again. This web page may be helpful.
h10025.www1.hp.com
There are no guarantees that this will work. If it does not, consult a computer technician.
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| Hp officejet g85 by James (9/3/04 12:04 PM) | + / - | i have a g85 connected to a network of of computers...for some reason when i print from any of them the text/pictures on the print page are not aligning properly. everything slopes down to the right a little. I aligned the cartridges several times, and the test page comes up successfully, but the alignment is still off...can someone help me?
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| Re: Hp officejet g85 by Bert (9/3/04 2:24 PM) | + / - | Cartridge alignment is most likely not your problem. The alignment sets the registration between the color cartridge and the black cartridge. This amounts to a relitively small misalignment that is compensated for when the alignment page is printed and scanned. (You can see a blue light on the carriage during scanning.)
Printing from another software applicatin using a similar document format. If the text aligns properly, then the problem is outside the scope of this forum. If it does not, print directly to the printer from the computer running the application. If you still have misalignment, try using different text sizes and fonts with your prictures.
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| Re: Hp officejet g85 by Sandra (9/5/04 1:31 PM) | + / - | I had the error code: 0xb80014f8 on my HP G85 and wrote to HP Support. They asked me to do the # 6 cycle and then a semi-full reset power cycle (both didn't work) and now it has a new error code. They said it needs to be serviced. The current error code is: 0xb90002d4 and the lights blink consistently.
Do you know what either of these codes mean? What kind of cost is associated with fixing this, is it worth it? Anything I can do myself?
Thanks
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| Re: Hp officejet g85 by Russ Blakeman (9/5/04 1:52 PM) | + / - | Sandra my guess is that the mainboard is bad but since there is no service info on these nor many parts anymore thanks to the genuises closing down many of the mechanical parts there is no way to tell short of actually ordering the mainboard ($111 plus shipping for the US, $258 for Europe) and if it works then you send the bad one back - otherwise if it doesn't you can send the $111 board back but be charged a $25 restock plus you won't be refunded shipping to or from you. It could be a mechanical failure or a failure of the carriage board too, which is unavailable unless you get it from a parts only salvage machine.
Parts for the inkjet line have closed up so bad that I no longer take ship-in/repair/ship-out repair jobs as I might not be able to get the parts I need. By the way if you do choose to junk the machine in the end contact me by the email link - I'll pay the shipping from you to me rather than seeing it go to landfill as I have a few people locally that are low budget like churches, schools, day care, etc that it would be nice to have parts on hand for.
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| Re: Hp officejet g85 by Jahoma (9/5/04 7:02 PM) | + / - | Help! After removing jam I must have knocked off the right side paper guide on the output area. It was resting on top of the paper tray cover. It is black plastic, trianglular in shape about 3" long & 1" wide at wide end with two mounting posts. Also there was a 1/8" dia. x 1/4" long spring that was on one of the mounting posts. The spring has a straight wire extending at one end and a bent wire at the other end (U-shaped). The intact left guide sets in a gray plastic housing and a similar housing exists on the right side. I can see how the guide ports slip into the holes in the housing but don't know how to attach the spring or which way it slips onto the guide post.
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| Re: Hp officejet g85 by Russ Blakeman (9/5/04 7:58 PM) | + / - | Well first of all you need to remove jams from the back door - that saves you from breaking the ejector (aka kicker) fingers off that are no longer available. Yes you did knock the paper lifter on the right side out and if the plastic isn't broken you can probably put it back in. Problem 1 - you need to remove other parts to get the grey assy off that it mounts to. You can try pulling the paper tray out as far as it comes normally then somewaht flexing it to get the tray off the guide & stop. Once it is out there are two tabs underneath that hold the tray's guide unit in - you may have to remove the side sovers though and if so you run into problem 2 - nearly a full teardown using two different sized torx bits. Anyway once that tray guide is out, whether it came out easy or you had to do a teardown, you can lightly lift the two outer plastic fingers that hold the grey unit down and slip it up and off and then try to reinsert the paper flipper and spring or get a right side assy from a salvage machine. The new one merely slips into place and snaps down then you put everything else back in reverse order.
I think I have one of those if you can't get it put back together, provided you're in the US. Email me if so and we can work something out - the part (AFAIK) is no longer available from HP.
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| Re: Hp officejet g85 by Diane (9/6/04 7:26 AM) | + / - | I have a this model and when it prints, black marks show up on the printed page in variuos spots. Is this because the pressure is not even
from the lid? The problem has gotten progressively worse over time.
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| Re: Hp officejet g85 by John Sullivan (1/5/05 11:59 AM) | + / - | Hi,
Great information in this thread! I have a problem with my G85 in that the print is misaligned. The paper in the feeder is square and the side bar and end bar both move freely. However when I print a full page Box, the bottom left margin is approx 1/8" while the top left margin is about 3/8" . The top left is 1/2" while top right is 3/4". Any clues?
Thanks
John
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| Re: Re: Hp officejet g85 by brian (1/12/05 8:29 PM) | + / - | did u ever get your glass?
i am about to scrap an old machine.. i could work something out if u like!
brian
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| Re: Hp officejet g85 by guest (1/19/05 11:33 AM) | + / - | i am currently in the process of repairing my hp officejet g85xi as bert has suggested and am trying to remove the service station to clean. I cannot seem to find the screws that will free the vertical frame.
In case i am doing this in error let me discuss my error: i put a refilled ink cartridge into my officejet and it seems to have exploded or leaked like it had a hole in it. After that alignment of cartridges failed and on the alignment sheet there is no black ink coming out at all. i have three black ink cartridges so i was thinking of trying what blake suggested and reset the memory. please help!
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| Re: Hp officejet g85 by Bert (1/19/05 11:46 AM) | + / - | The vertical frame (or backbone) is held in by five screws. Two screws go through the carriage rod and come out vertically. Two screws come out horizontally, one just to the left of the belt tensioner spring and the other just to the right of the carriage drive motor (both are between the loops of the carriage drive belt). The last comes out vertically on the far right and screws into the service stations body.
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| Re: Hp officejet g85 by raketch (1/22/05 1:21 PM) | + / - | I am trying to find part number C2145-00037. It is an ESD blade installed between cartridge and carriage PCA. I have tried number parts places with no luck. This part goes behind my black ink cartridge on the carriage. Any suggestions?
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| Re: Hp officejet g85 by Bert (1/22/05 1:41 PM) | + / - | We get constant questions about the 'missing' ESD blade. My G85 does not have one and most of the later model printers that use the 45 cartridge don't have one. If you must have it, the only hope is a scrap printer. There is also a spring behind it. I doubt that many were ever sold as spares because they don't fall out.
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| Re: Hp officejet g85 by Stephen (1/22/05 6:44 PM) | + / - | The G85 does NOT have an ESD blade in the black socket.
If you buy an ESD blade for a G85 you will not be able to install it, the carriage looks like it will hold one, but when you try to put one in you will find that it does not fit, (I'm 100 percent sure).
The printers that use an ESD blade for the black cartridge, for example a DeskJet 960, will work fine without one. I could NOT buy a 960 carriage from HP, so I've installed three 970 carriages on 960's that came in for repair with damaged carriages, the 970 carriages would NOT accept the ESD blade that the 960's had installed. All three 960's worked fine without the blade, and none have come back to my shop since the repair.
The only way that one of those "blades" could fall out would be if the plastic holding it in broke off, so if you were really missing one, then you would need a new carriage.
There was a lady posting on fix your own printer looking for an ESD blade, I was willing to sell her one, but I kept trying to talk her out of it. Each time I emailed her I let her know I would be happy to sell her the part, but that I didn't think it would fix the problem. Eventually she cleaned the carriage contacts, and the contacts on the cartridges with a damp coffee filter, then dried them off with a dry filter and got her printer working.
If you really want an ESD blade I'll sell it to you for $3 plus shipping, but it will not fix your problem, and you probably will not be able to install it, (see second paragraph).
This information also applies to the DeskJet 970Cxi/Cse printers.
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| Re: Re: Hp officejet g85 by Anonymous (1/22/05 7:30 PM) | + / - | I have a message on my screen that says "Remove and Check Black Cartridge". I noticed there was no blade behind the black cartridge and I figured it fell out and was gone forever. I contacted HP regarding the message and went through all their checks to no avail. It does no good to remove and check the cartridge, nor cleaning the contacts, etc. Any suggestions on fixing my problem?
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| Re: Hp officejet g85 by Stephen (1/22/05 7:37 PM) | + / - | Read the post before yours.
You need to try a known good cartridge, or test your cartridge in a working unit.
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| Re: Re: Hp officejet g85 by Anonymous (1/22/05 7:42 PM) | + / - | I have tried numerous cartridges, all new HP type cartridges. I will put one in a known good printer and see what it says. If you can think of anything else, please advise. Many thanks!
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| Re: Hp officejet g85 by Mikas (1/22/05 9:33 PM) | +1 + / - | Hi all,
Sorry to post a PSC 750 question over here, but i saw some guys that probably could help.
Anyone knows if the C6463A duplxer works on a PSC 750 ??
the duplexer fits there perfectly, but the PSC 750 drivers dont mention the duplex printing option.
Can anyone help me with this one ???
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| Re: Re: Hp officejet g85 by Anonymous (1/24/05 10:32 AM) | + / - | Hi,
this looks a great place for help with the the G85 - is there a place to get help with the G95? I have a 'Scanner failure' which does not fix itself by switching off and on again. Any clues? Thx
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| Re: Hp officejet g85 by Bert (1/24/05 12:53 PM) | + / - | Remove the scanner glass and clean the underside.
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| Re: Hp officejet g85 by Eli (1/24/05 12:59 PM) | + / - | I have a problem witrh the document sheet feeder on the G85. If I want to send a multi page fax the sheet feeder does not seem to pull in the paper and at times it will jam in middle of pulling in a paper. Is there just something that has to be cleaned to fix this?
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| Re: Hp officejet g85 by Bert (1/24/05 3:04 PM) | + / - | Look into the document feeder and you will see some rollers. Clean them with a cotton swab and rubber rejuvenator. Open the scanner cover and and clean the two white rollers also. Get rubber rejuvenator here.
http://www.fixyourownprinter.com/specials/misc/all/S03
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| Re: Hp officejet g85 by eric (1/25/05 11:01 AM) | + / - | I have an HP G85 that randomly makes loud crunching like sound that seems to be coming from the scanner section. The scanner works and I can also fax from the glass. The noise sounds like the gears are slipping or grinding. Sometime the noise happens either before or after a scan job or fax job, but it will also make the noise randomly as if it is resetting itself. I read this thread but did not see anybody describing a similar problem. Any help would be greatly appreciated.
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| Re: Hp officejet g85 by Bert (1/25/05 9:14 PM) | + / - | Remove the scanner glass and clean the underside. Also lubricate the rod that the scanner head travels on with a few drops of Tri-Flow, available at cycle shops in small squeeze bottles.
Removing the scanner glass
1. Unplug the Automatic Document Feeder (ADF) cable in the rear.
2. Lift off the ADF.
3. Remove the two T20 Torx head screws in the well where the ADF hinge was.
4. Release the latch under the right and left corners of the control panel and the glass assembly will lift off.
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| Re: Hp officejet g85 by eli (1/26/05 3:30 PM) | + / - | Is there a way to take apart the Automatic Document Feeder. Or do you have a good way to clead the rubber rollers with RRR?
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| Re: Hp officejet g85 by Bert (1/26/05 4:53 PM) | + / - | Try reaching into the ADF with a cotton swab to clean the rollers. I wouldn't attempt diaassembly unless all else fails. I don't have any instructions so your're own your own. If you have a good mechanical sense you should be able to do it. Just take your time and take good mental notes, or written ones for that matter. I won't be able to back you up because I've never had one apart.
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| Re: Free Hp officejet g85 Parts Printer by Anonymous (2/1/05 9:29 AM) | + / - | Do you still have the printer? I may need the motor encoder.
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| Re: Hp officejet g85 by Hitesh (2/3/05 12:50 PM) | + / - | I have acquired a G85 that belonged to my late brother. I've recently activated it and everthing seems to be working fine, however I do not have a manual to edit some preset settings. Among other things, I would like set all printing to black (as the kids are depleting the color unnessarily!), black text printing appears to be 'bold' than 'normal'. Any ideas or sites where I can access the instruction manual. Thanks in advance.
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| Re: Re: Hp officejet g85 by Anonymous (2/3/05 4:19 PM) | + / - | Hitesh,
Click on start,click programs,click hp,click director,click print settings,click advanced,check the box that says print in grey scale,cliick ok.
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| Hp g85 paper jam error by starbuck (2/4/05 3:29 PM) | + / - | A friend gave me a hp g85 that wouldn't power up and he said he got from someone else. I took it apart and resoldered the power adapter. The sucker fired right up, on the display it says the old remove paper jam and then hit enter, the carridge goes all the way over to the left, and the motor spins and says the same thing over again "remove paper jam" I've checked the paper out sensor and it seems to be working fine. I know this has been address before and I apologize in advance for a repeated question. Thanks for any help in advance.....
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| Re: Re: Hp officejet g85 by Anonymous (2/4/05 7:19 PM) | + / - | Eric
Read my post 2/04/2005 @ 7:04 PM.That should fix your printer. Mine was doing the exact same thing. If you have any questions email me and I will walk you through it.
Dale
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| Re: Hp officejet g95, need help by MICHAEL L KEITH (2/6/05 10:14 AM) | + / - | Wanted, I need help locating a service manual for a HP Officejet G95 Printer. I have looked everywhere and can not find one.
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| Re: Hp officejet g85 by Dale Nichols (2/6/05 10:32 AM) | + / - | As far as I know there is not one.
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| Re: Hp officejet g85 by Bert (2/6/05 9:30 PM) | + / - | Go to eBay and use the search term "OfficeJet G series." There is one for sale. Contact the seller to make sure it is what you are looking for.
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| Re: Hp officejet g85 by henry bockman (2/9/05 9:11 AM) | + / - | Used HP officejet g85 for sale..
Okay, I've spent enough time on this thing. Does anyone want to buy one for parts? Just let me know. For some reason mine refuses to align the cartridges properly and I'm sick of playing with it so I'm buying a new printer with built in network capability.
Henryshousework@aol.com
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| Re: Re: Hp officejet g85 by Anonymous (2/10/05 10:29 AM) | + / - | wandering if you can help me figure out why my g85 doesn't like to print more than one copy at a time when the command comes from the computer. e-mail me back with a suggestion jazzy83@hotmail.com
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| Re: Hp officejet g85 by klv (2/11/05 4:53 PM) | + / - | Where do you buy the rubber rejuvenator?
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| Re: Hp officejet g85 rubber rejuvenator by kklvlv (2/11/05 4:57 PM) | + / - | Where do you buy rubber rejuvenator?
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| Re: Hp officejet g85 by librarymouse50 (2/14/05 6:39 AM) | +1 + / - | We have a G85 in our office. When we try to use the scanner feature, it gives us a busy message. The only scanning it will do is to do a screen shot. Help!
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| Re: Re: Hp officejet g85 by Jerry (2/14/05 11:30 AM) | + / - | I am looking for the same part (C6426-60013). Let me know if anything truns up. Thanks
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 | Re: Hp officejet g85 by Ash (2/17/05 1:38 AM) | + / - | Can someone please tell me where I can download a driver for G85printers for my Mac iBookG4 running on OSX?
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| Re: Hp officejet g85 program by Anonymous (2/18/05 11:31 AM) | + / - | were do i find the program. I had a "bug", now fixed, but lost my HP oficejet program?
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| Re: Hp officejet g85 program by ed feitel (2/18/05 11:33 AM) | + / - | Had a "bug", and is fixed now.
I lost the HP program. How do I get the software download?
Thanks
Ed
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| Re: Hp officejet g85 by ilbit (2/21/05 1:23 PM) | +1 + / - | I am trying to get my Officejet g85 "scan to" settings to work. I have uninstalled the printer drivers/software and reinstalled the latest from the HP website. The scanner will work thru Photoshop and Word if i request it, but when i try to use the "scan to" settings, i get the message that the "options not set". I have tried to go thru the Director \Settings \ Scan To menu, but clicking on this only hangs the program. Any suggestions?
Ian
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| Re: Hp officejet g85 by peternanna (2/26/05 9:57 AM) | + / - | ? on g85xi about 4 years old. using on an eMac computer. worked sporadically with Mac, which I connect to with a USB. Recently got HP to actually mail me a disc with latest drivers also. then one day got "align cartridges" message. did so, but tells me "align failed" and to repeat. did quite a few times, and it just keeps printing a page with one pink rectangle. tried # and 6 when powering up, which gets message to go away, but won't print or copy then. when I try to copy, just get a blank page, even though it seems to scan glass with document first. Am using almost full, fairly new HP ink cartridges. Please help?! Thanks.
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| Re: Hp officejet g85 by Blu_Tonight (2/26/05 7:10 PM) | + / - | Hi! I hope someone can help and fast. I have a G85 all in one. It will scan from the computer fine, but it won't print or copy anything. The display reads "Remove and check black cartridge" but the cartridge is full. When I try to do a copy, the normal mode light starts flashing and that is all I get. It will sit here for hours just flashing. PLEASE help!!!
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| Re: Hp officejet g85 by Bert (2/26/05 9:06 PM) | + / - | peternanna
The alignment failure can be caused by a broken spot sensor or cartridges that are not printing all of the colors. Go to this web page to view a proper alignment page.
http://h10025.www1.hp.com
If the alignment page is correct, inspect the botton of the sensor on the right side of the carriage. It is held in place by one T10 Torx head screw. The sensor should have a clear rectangular lens on it's bottom edege.
Blu_Tonight
Clean the cartridge and carriage electrical contacts with a cotton swab and alcohol. If that fails, you may have a defective cartridge. A full cartridge can be electrically defective.
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| Re: Hp officejet g85 by lockds (2/27/05 11:47 AM) | -1 + / - | Anyone know where I can get some rollers for the ADF on a G85
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| Re: Hp officejet g85 by Judy (2/27/05 10:36 PM) | + / - | I own an officejet g85 by HP. I have misplaced the cd to download the printer. How do I come up with one. I need to get this working immediately for a court matter. Please help.
judy702@adelphia.net
Anyone have a cd that they can copy. I believe I may have sold mine in a yard sale accidentally with a bunch of cds that I didnt use
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| Re: Hp officejet g85 by Leilani (3/1/05 10:42 AM) | + / - | I am unable to receive faxes - can send them, copy and print - when sent a fax, an error message comes up "mismatch paper...transparency". Any suggestions? Can't find the manual. Thanks
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| Re: Hp officejet g85 by Bert (3/1/05 12:45 PM) | + / - | The rectangular lens on the spot sensor is almost certainly missing, probably broken off because paper jams were removed through the front rather than the rear access door. ALWAYS remove paper jams through the rear access door.
Replacing the spot sensor is easy. It is under the bulging cover one the right side of the carriage. Remove one T10 Torx head screw and it comes off. Order HP P/N C2693-67037.
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| Re: Hp officejet g85xi by Stuart (3/3/05 12:17 AM) | + / - | I had a paperjam of sorts and apparently while removing the crumpled mess through the front, all three of the tiny little plastic points that help push/eject the paper out onto the tray after printing, they broke off. I did not see/hear them break, but apparently they did cause they're not there now. Now the paper does not fully eject and gets caught by the print cartridges when the next page is printing. Does anyone know the name of this part, can it be ordered, and can it be replaced at home without going to a shop?
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| Re: Hp officejet g85 by Bert (3/3/05 9:29 AM) | + / - | The paper pusher is no longer available from HP. The only option is to recycle one from another machine. I suggest seeking out a dead Deskjet 3820: they died young in mass becuase of a design flaw. I've never seen one without a good paper pusher.
If you feel comfortable working on mechanical stuff, you can fix it yourself. The procedure is posted on this thread.
NEVER remove paper jams through the front. ALWAYS remove them through the rear access door.
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| Re: Hp officejet g85 by wahid (3/3/05 10:28 PM) | + / - | HELP !
My G85 initializes, Scanner light comes on for about 45 seconds and turns off, then I get the sacnner error missage. Also every time I turn it off and on again, it asks for the language (ii for English). Is that a scanner problem or may be the electronics. Thanks
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| Re: Hp officejet g85 by Bert (3/4/05 9:33 AM) | + / - | I would try dealing with the scanner issue first.
Clean the underside of the scanner glass.
Lubricate the rod that the scanner head travels on with a few drops of Tri-Flow, available at cycle shops in small squeeze bottles.
Clean the scanner head drive motor encoder disk with a mild cleaner.
Officejet G85, removing the scanner glass
1. Unplug the Automatic Document Feeder (ADF) cable in the rear.
2. Lift off the ADF.
3. Remove the two T20 Torx head screws in the well where the ADF hinge was.
4. Release the latch under the right and left corners of the control panel and the glass assembly will lift off.
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| Re: Hp officejet g85 by eli (3/4/05 10:00 AM) | + / - | (Please excuse my very un-technical description of the printer parts.) I have been getting a message that there is a print head jam and the printer is making a funny noise when it tries to move the head. When I look at where the paper comes out of I see there is a thin black plastic piece that I guess guides the paper as it comes out. It has some plastic that seems to be stuck with the head. I also think one of its protruding pieces has cracked off as I tried to dislodge the print head. Is this piece replaceable?
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| Hp officejet g85 / G95 - Replacing the spot sensor by Anonymous (3/4/05 11:58 AM) | + / - | I think I need to replace the spot sensor mentioned, because I had a jam and cleared it through the front. It is a very small mirror like reflector about 1/6" square.
Are there any exploded views or parts lists that I can access to see exactly where it came from and what I have to do to get to it.
I lifted the top part of the printer and see one #10 torx as you mentioned. That takes off the right cover, but where do you go from there?
Where can I purchase the part number mentioned?
Thanks in advance.
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| Re: Hp officejet g85 by Bert (3/4/05 3:19 PM) | + / - | The small mirror is retained by a larger rectangular plastic lens. Since you found the small mirror, the spot sensor is broken for sure. Contact the forum operator for a spare part. (310) 372-5331
The spot sensor connects to a cable and will unplug when the small cover is removed. You won't need an exploded view once the cover is off. Everything will be obvious.
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| Re: Hp officejet g85 by thb (3/4/05 5:53 PM) | + / - | Hi All!
Awesome forum! Wish I had not found it till now!
Anyway, a friend of mine called today and asked if I could look at his HP G85. He said it stopped printing in black...color prints fine...black does not print at all. He has tried several new cartridges and still, no black, all color. If she chooses to print in black only, page is blank. From what little I know about HP printers, I know it could be something simple or something major. Before she brings it over tomorrow, any ideas where to start?
Not sure of any error messages she may or may not have.
Appreciate the help and love the site...someone had a brilliant idea!
thb
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| Re: Hp officejet g85 by Bert (3/4/05 8:54 PM) | + / - | When cartridge problems occur, always clean the cartridge and carriage electrical contacts with a cotton swab and alcohol.
New cartridges can be defective. Check the expiration dates. Blot the nozzles on a damp paper towel. If there is no evidence of ink the nozzles are plugged. Some people have been successful getting the ink flowing using a vaccum cleaner or by soaking the nozzle area in near boiling water.
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| Re: Re: Hp officejet g85 by Anonymous (3/5/05 4:31 AM) | + / - | thanks for the quikc response, will get that checked out later on today! I HOPE that is all it is but, she swears that she has tried to clean and check the cartridges several times before calling me...we shall see!
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| Re: Hp officejet g85 by eli (3/7/05 3:46 PM) | + / - | Brett,
Do you have an anwer to by question I posted the other day?
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| Re: Hp officejet g85 by Bert (3/7/05 5:24 PM) | + / - | 1. Remove the rear access door and check for a paper jam.
2. If there is no paper jam, the service station (where the cartridges park when the printer is idle) may be jammed. It could mean that the drive motor has failed or the service station needs to be cleaned. Either way the printer will have to be partially disassembled.
The piece you found may be one of the paper pusher 'feet'. There are suppose to be three of them. They commonly get broken when paper jams are removed through the front. The paper pusher feet retract just as the paper feeds and pop up to push the paper into the output tray when the page finishes. If they are broken, the second printed page will jam.
ALWAYS remove paper jams through the rear access door.
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| Re: Hp officejet g85 by eli (3/7/05 7:03 PM) | + / - | So is the paper pusher replaceable?
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| Re: Hp officejet g85 by Bert (3/7/05 8:00 PM) | + / - | Many people have replaced the paper pusher in the G85 and other HP printers that use the same mechanism. HP no longer sells it as a spare part. I recommend finding a dead Deskjet 3820 and recycling the part from it. They died early and in mass because of a design problem. All of the ones I've seen still have a good paper pusher.
Refer to the my 6/17/04 1:08 PM post in this thread for instructions on how to do the disassembly. Don't be intimidated by the seeming 'complexity' of the job. It won't seem all that complicated once you get started if you like to work on mechanical stuff. Find the spare part before you begin.
The referenced thread does not mention the paper pusher. The addendum follows. I also have some pictures I will share if you are serious about the repair.
Removing the Fixed Paper Handler
1. Slide out the paper drawer and release it by pressing the button that's off center to the right.
2. Look into the cavity where the drawer was. You will see a shiny piece of metal about 1"X2". Take note of its location because it may fall out before you're finished (not a problem to reinstall).
3. Remove the paper handler body. To do this release the two claw latches on the underside of the printer and pull the handler body straight out.
Removing the Paper Pusher
1. Remove the right and left Wing Frame Asms. These widgets have the spring-loaded flappers on them. They are held in place by two small claw latches. Be careful because the latches are easily broken.
2. Rotate the rubber rollers toward you. This will raise a bar that will allow removal of the Rail that retains the Paper Pusher. Before lifting it out note the tab that raises and lowers the Paper Pusher. If this is not reengaged properly on reinstallation the Paper Pusher will not work.
3. Lift out the Paper Pusher and Rail Assembly.
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| Re: Hp officejet g85 by Anonymous (3/10/05 12:55 AM) | + / - | HP OFFICEJET G85 does not print cleary in colour when i scan pictures. All is an image in green light green even if i scan a plain text document.
Please help as I do no know what to do.
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| Re: Hp officejet g85 by Bert (3/10/05 9:21 AM) | + / - | If copying initiated from the printer control panel reproduces color correctly, I suggest uninstalling and reinstalling the driver.
If neither copying or scanning works, You may have an empty or defective color cartridge. Remove the cartridge and blot the nozzles on a damp paper towel. If you don't see yellow, magenta, and cyan, you have a cartridge problem.
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| Re: Re: Hp officejet g85 by Anonymous (3/10/05 6:54 PM) | + / - | Hi Bert:
Thanks a lot for the help. It turned out that the "brick" was shot. One of the IC's on the board was black. I replaced the Brick and the sucker kept going without a blink.
This is a great site, keep the good work
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| Re: Hp officejet g85 by Paul (3/12/05 8:15 AM) | + / - | OK....got of the phone with tech support $30 later for them to tell me AI have a firmware issue....NOT FIXABLE. I get an error message ONLY when a fax is being sent to my machine. It reads......PAPER MISMATCH.....cllear treansparnency and replace with regular paper. It has regular paper ...always did. Can print from PC, scan, copy etc.....only goes into mismatch mode thing when a fax is trying to be sent. I have to reset the entire machine to clear the window. Any suggestions.......I am thinking a Dell 962 for 139.00.....looks like a steal.....
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| Re: Hp officejet g85 by Bert (3/12/05 10:00 AM) | + / - | HP Tech support is clueless. The problem is most likely a broken spot sensor and easy to repair. It is on the right side of the carriage and attached by one T10 Torx head screw. Remove it and see if the rectangular plastic lens is missing from the edge that faces the paper. If so, the replacement P/N is C2693-67037. If I'm right, you ought to challenge the credit card payment on grounds of bogus information. The problem you have is will known to people who really work on these machines.
Tip: Always remove paper jams throght the rear access door to avoid breaking the spot sensor and the paper pusher.
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| Re: Hp officejet g85 by Paul (3/12/05 10:43 AM) | + / - | Hmmm.....I will give that a try...I need to find that Torx tool......another ailment has now surfaced.......The black ink cart ran out.....I replaced it and cannot get the align cartridges of the LCD window. It sucks in paper and spits it right out again without printing. BUT I can print around it and also printed color pics today as well......I am giving your site a good workout today I think....:) Thanks for your help!
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| Re: Hp officejet g85 by Bert (3/12/05 11:39 PM) | + / - | Alignment will also fail if the spot sensor is lens is missing.
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| Hp officejet g85 by Alfie (3/15/05 3:11 AM) | + / - | After years of working it won't print anything!
Indications are:
Shows printing bar up tp 100%
Normal light on printer flashes then after a few mins I get an error message on the PC "Error Printing" however the normal light continues to flash until I push cancel on the printer.
System - Windows XP connected to USB Port DOT4_001. Scans Ok and Copies OK.
Can someone help an old man with advise!
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| Re: Hp officejet g85 by Alfie (3/17/05 6:59 AM) | -1 + / - | Hi Bert, Uninstalled driver downloaded new driver, installed new driver,Symptoms exactly the same!
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| Re: Hp officejet g85 by Bert (3/17/05 10:05 AM) | +1 + / - | I suggest checking the system for viruses and spyware. Make sure your virus definitions are up to date. Microsoft has a free antispyware download available.
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| Re: Hp officejet g85 by Alfie (3/17/05 12:04 PM) | + / - | Hi Bert, have done that and I have Norton, Spy sweeper Adaware etc on all show no viruses. I have managed to get it to print once today when I did 6 and # together but I can't get it to repeat that to print.
Alfie
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| Re: Hp officejet g85 by Bert (3/17/05 7:44 PM) | + / - | I suggest trying the printer on another system. As it is, it's impossible to tell which is flakey, the printer or computer.
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| Re: Hp officejet g85 by Alfie (3/18/05 4:49 AM) | + / - | Hi Bert, Yes that was what I was thinking ...
However for some strange reason I thought I would clean the print cartridges and holders before I moved it. It now prints OK in colour and black and white although it does say colour cartridge incorrectly installed!
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| Re: Re: Hp officejet g85 by Anonymous (3/21/05 9:19 AM) | + / - | Is there absolutely no other solution to the printer not printing colors other than to clean. I have cleaned everything I could reach and I tried 4 different cartridges. I doubt we would have 4 defective cartridges at one time. This is getting insane because I can't print the alignment page and I can't get some faxes to print. Any reply is appreciated.
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| Re: Hp officejet g85 by Bert (3/21/05 10:02 AM) | + / - | People have reported multiple bad cartridges. I suggest testing them on another printer. Most of the Deskjet 900 series use the same cartridge set. Check the expiration dates on the cartridges. Check the spring loaded contacts on the carriage. If one or more is recessed, that may be your problem.
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| Re: Hp officejet g85 by phurba (3/21/05 12:08 PM) | + / - | Help! I am new to this forum, However I did read some postings but didn't come across any postings that would be helpful to me. I am seeing lines(either a horizontal or a vertical lines, not a fine line but like a stripe) in my color printouts(graphics). It is not very conspicious unless you look very closely. However I haven't cleaned the printer since I bought it about 3 years ago. I will follow Bert's cleaning procedure.
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| Re: Hp officejet g85 by stumped (3/21/05 6:03 PM) | + / - | When I put papers in the document feeder to either copy or fax, my G85 can't sense that anything is there. Does anyone have any idea how to fix this?
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| Re: Hp officejet g85 by Bert (3/21/05 8:33 PM) | + / - | Make sure the cable coming from the document feeder plugged in all the way.
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| Re: Re: Hp officejet g85 by Anonymous (3/22/05 10:46 AM) | + / - | I've already tried unplugging and replugging the cable. The little black plastic sensor "arm" depresses when a piece of paper is inserted in the feeder but it appears this is not signaling that papers are present. Any other suggestions?
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| Re: Hp officejet g85 by stumped (3/22/05 11:08 AM) | + / - | Bert...am unable to retrieve your second response. Can you send it again?
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| Re: Re: Hp officejet g85 by Anonymous (3/23/05 6:01 PM) | + / - | I am getting a "paper mismatch" error when I receive a fax. It tells me to replace the film material with paper and I'm not using film material. I also get this message when I'm trying to align the cartridges. I have shut everything down and unplugged it. Then rebooted. I've also changed the paper. I think it is the paper sensor. Any thoughts?
Thanks.
mac
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| Re: Hp officejet g85 by Bert (3/23/05 10:03 PM) | +1 + / - | See Paul's posts beginning on 3/12/05 8:15 AM on this thread and my replies.
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| Re: Hp officejet g85 by Pd (3/26/05 3:15 PM) | + / - | My G85 overprints red whenever it is printing in color mode.
The result is (a) colors are wrong (b) light pink background
everywhere there is any color. (doesn't show when just
printing balck and white.
Cleaned and aligned cartridges (2 diofferent ones) multiple times, no change.
I haven't seen anyone else here who has this color overprinting problem.
Any suggestions would be much appreciated.
thanks - PD
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| Re: Hp officejet g85 by Bert (3/26/05 6:33 PM) | + / - | Press the Menu button until 7:Maintenance appears and then press Enter. Press the + button until 3:Restore Factory Defaults appears and then press Enter.
If the above does not solve the problem, press and hold # & 6 while plugging in the power.
If neither of the above solves the problem, reinstall the driver. If you used a CD from HP to do the original installation, run their uninstall utility first. If you have a high speed internet connection, I suggest downloading the latest driver from HP.
http://www.hp.com/country/us/en/support.html?pageDisplay=drivers
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| Re: Re: Hp officejet g85 by Anonymous (3/27/05 11:55 AM) | + / - | Hi Bert.
many thanks for your answers on the forum.
This time it did not work.
i have reinstalled driver, rebooted printer (with # and 6)
restored factory defaults and even tried a different computer.
Also changed cartridges and cleaned.
there is just a constant background spray of pink when
printing in color. Also happens when copying.
I called HP but they were no help, and repairing it
will probably cost the same as a new printer.
Any further suggestions will be very much appreciated,
I would love to make it work again.
thanks - PD
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| HP Color Copier 190 by js82 (3/29/05 9:25 AM) | + / - | We have an HP Color Copier 190. It has recently started to make a noise when it prints. I decided to oil it, maybe not the best choice because after I did it, and tried to print a page it made a noise then sounded like it was eating the paper. I canceled the print job. It ejected the paper. I opened the ink cartridge door and noticed a ribbon like thing that had somehow become detached. I tried to see where the ribbon was attached but cannot figure it out. I checked on another printer that is also HP and it has the same ribbon like thing behind the ink cartridge. (They were not built the same so I could not match the notches) The printer now displays the message OPEN DOOR CLEAR CARRIAGE JAM THEN PRESS ENTER. (Even though the door is shut) I tried to press enter, nothing helps. Any ideas? Thanks for your help!
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| Hp officejet g85 wont start up by KPS (3/29/05 10:17 AM) | + / - | Hi, I hope you can help. I do not know why this problem started, as it is not my printer, but a co-worker's who said it was working fine the day before. The G85 will not stay on. When you press the on button the little LCD screen says "self-test" then "initializing" while the print cartridges move from left to right, then it displays "Self-Test again and goes dead. There are no odd noises or anything, it just won't stay on. Any ideas?
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| Re: Hp officejet g85 by Bert (3/29/05 10:52 AM) | + / - | js82
This is a G85 thread. Create a new thread with HP Color Copier 190 as the subject and someone will help you.
KPS
There is a green light on the power connector that plugs into the back. Is the light flashing?
Does the power on button appear to be stuck?
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| Re: Hp officejet g85- extra red color by pd (3/29/05 12:06 PM) | + / - | (Repost of an earlier message)
My G85 prints an extra pink stripe whenever it is printing in
color. Like a highliter or something.
i have reinstalled driver, rebooted printer (with # and 6)
restored factory defaults and even tried a different computer.
Also changed cartridges and cleaned.
there is just a constant background spray of pink when
printing in color. Also happens when copying.
I called HP but they were no help, and repairing it
will probably cost the same as a new printer.
Any further suggestions will be very much appreciated,
I would love to make it work again.
thanks - PD
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| Re: Re: Hp officejet g85 by KPS (3/29/05 2:51 PM) | + / - | The green light on the power cable is on and solid, not flashing, I also tried the unplug and plug in with # and 6 held down, but it did nothing. I have also been told that it at first was cycling throught the initializing (with print cartridges swinging back and forth once) then self test-inititialinzing and off over and over, untill my co worker manually shoved the print cartridges over to the left. Now it only does it once and dies.
Power button does not feel stuck, it depresses and pops back up like it always has. Also of note, when opening the printer as you normally would to install new print cartridges, the little caddy no longer moves to the center.
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| Re: Hp officejet g85 by abubayyan (3/29/05 3:33 PM) | + / - | Hello,
Maybe someone can help me with my issue? "Remove and check black cartridge" is the message that stays on my LCD screen. I just noticed that the of the contacts that's inside of the black cartridge seat is missing. Does anyone have any suggestions as to what I can do to fix this problem. Everything still works on the G 85 except I can,t see what I'm doing on the LCD screen due to that message. I don't know where that little piece went but does anyone know how I can replace it.
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| Re: Hp officejet g85 by kairi990 (4/9/05 10:31 AM) | + / - | This is DRIVING ME NUTS!
My printer used to work as normal, then it just decided not to.
My power supply has the green light on (no blinking), but when i plugged in the power into the back of the printer, the LCD comes on, but it does not say "self test" like it used to. So i tried pressing "6-#" but that did nothing, so i pressed "6-*" and now i get a message that says:
ORION REV=AX6.0
Passed MEM Test
SOMEONE HELP ME!
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| Re: Hp officejet g85 by Bert (4/9/05 7:43 PM) | + / - | Did you press # and 6 while plugging in the power?
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| Re: Re: Hp officejet g85 by Anonymous (4/10/05 9:46 AM) | + / - | yes i did, but that didn't work.
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| Re: Hp officejet g85 by Artisan (4/12/05 8:17 AM) | + / - | Yesterday I was trying to print an envelope and the printer jamed and ate the envelope. A small clear piece of plastic dropped down. It looks like it has a magnifing lense on it. The piece is only about 1/2" x 1/4". I tried to put it back where it seemed to fit but now it won't print anything. It says "PAPER MISMATCH Replace transparency with plain paper, and then press enter." The paper is plain paper and I even tried to change it with colored paper. I tried to adjust paper type. It seems that it scans the paper and can not distinguish the type. What can I do?
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| Re: Re: Hp officejet g85 by Anonymous (4/12/05 12:56 PM) | + / - | I have this same problem with my officejet g55 all-in-one. Not sure when it stopped working right, but I can guess that it was probably a paper jam someone in the office cleared from the front (from what I've read here).
I don't see any spare parts laying inside the printer, but it doesn't push the paper out all the way so that last little bit gets caught on the next page to be printed.
What should I look for and where should I look to see if anything is broken? And if so, are the parts readily available for my printer?
Thank you for being so helpful.
Susan
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| Hp officejet g85 by Anonymous (4/12/05 2:51 PM) | + / - | This is DRIVING ME NUTS!
My printer used to work as normal, then it just decided not to.
My power supply has the green light on (no blinking), but when i plugged in the power into the back of the printer, the LCD comes on, but it does not say "self test" like it used to. So i tried pressing "6-#" while plugging it in but that did nothing, so i pressed "6-*" while plugging it in and now i get a message that says:
ORION REV=AX6.0
Passed MEM Test
SOMEONE HELP ME!
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| Re: Hp officejet g85 by christy (4/14/05 12:31 PM) | + / - | I get an "option not set" message when I try to scan with my officejet G85xi. How do I set the options? thanks for the help!
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| I SERIOUSLY NEED HELP WITH MY PRINTER! by Anonymous (4/14/05 2:12 PM) | + / - |
My printer used to work as normal, then it just decided not to.
My power supply has the green light on (no blinking), but when i plugged in the power into the back of the printer, the LCD comes on, but it does not say "self test" like it used to. So i tried pressing "6-#" while plugging it in but that did nothing, so i pressed "6-*" while plugging it in and now i get a message that says:
ORION REV=AX6.0
Passed MEM Test
SOMEONE HELP ME!
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| Re: Hp officejet g85 by wodash (4/14/05 6:41 PM) | + / - | Hi, I have a HP Officejet G85 CXI and the Fax Module needs replacing. Any one know where to buy that part?
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| Re: Re: Hp officejet g85 by Anonymous (4/14/05 7:14 PM) | + / - | I have a spare module I could sell you for $24.99. That price includes shipping.
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| Re: Hp officejet g85 by Bert (4/14/05 10:30 PM) | + / - | Christy
Is the message displayed on the printer or the computer? Risk saying too much rather than being too terse.
If the message is on the computer and you are using HP Director, select Scan, then select File, and then Scan Options.
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| Re: Re: Re: Hp officejet g85 by Anonymous (4/15/05 7:58 AM) | + / - | This sounds great please let me know where to contact you. I am looking for the whole Module amd the part number is C6734-60070
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| Re: Hp officejet g85 by spinnell71 (4/15/05 11:42 AM) | + / - | My HP G85 doesn't unload/release the paper completely and the arms pick it up and crumple it during the next page coming out. Any suggestions?
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| Re: Hp officejet g85 by garym (4/15/05 3:24 PM) | + / - |
spinnell71
"The symptom you describe is typical of a broken paper pusher (P/N C6429-40031). The paper pusher has three 'fingers' that stand straight up when the printer is idle. They retract just as the paper feeds and pop up to push the paper into the paper tray when a page is finished printing. Removing paper jams throught front rather than the rear access door breaks them off."
This is Berts answer to the same problem on this same page. Search and learn.
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| ........anyone? by Anonymous (4/15/05 3:55 PM) | + / - | okay,
My power supply has the green light on (no blinking), but when i plugged in the power into the back of the printer, the LCD comes on, but it does not say "self test" like it used to. So i tried pressing "6-#" while plugging it in but that did nothing, so i pressed "6-*" while plugging it in and now i get a message that says:
ORION REV=AX6.0
Passed MEM Test
ANY HELP AT ALL WOULD BE APPRECIATED!
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| Re: Re: Hp officejet g85 by Anonymous (4/15/05 5:08 PM) | + / - | So how do I fix this problem???
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| Re: Re: Hp officejet g85 by Anonymous (4/17/05 12:14 PM) | + / - | Bert, The message is on the machine itself. I am not using the director. I just reinstalled the drivers from the internet. Thanks for any help! ps. Hi from New Mexico!
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| Re: Hp officejet g85 by GordL (4/18/05 11:37 AM) | + / - | Hi from the "great frozen north" (Toronto Canada)
I have a G85 that seems to work OK except for some banding. When the print head is in the service station there is sometimes a grinding noise. I suspect that these two problems are related. I have noticed on close inspection that the grinding noise occurs when the print head appears to be about 1/8 of an inch right of where I think it should be for "servicing". This is an intermittent problem that can occur during printing or about 15 seconds after the print job is finished. When the servicing module moves to clean the head the whole head assembly is deflected upward. I once saw the toothed belt that drives the head appear to go slack and obviously slip on it's drive sprocket when the head was almost at the left limit. I suspect that something is intermittently preventing the head from moving all the way to the right limit. I have also noticed that the encoder strip tends to become coated in ink. Is the encoder strip used for positioning the head in the service station or is that position controlled by something else? ...any ideas about the intermittent jamming at the right? With the power off the head moves smoothly to both the left and right limits.
Thanks in advance
GordL
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| Re: Re: Hp officejet g85 by Anonymous (4/18/05 11:41 AM) | + / - | ... sorry folks.
The line:
"print head appears to be about 1/8 of an inch right of where I think it should be for "servicing"."
Should have been:
print head appears to be about 1/8 of an inch _left_ of where I think it should be for "servicing".
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| Re: Hp officejet g85 by GordL (4/18/05 11:53 AM) | + / - | ...take three. No, I am not dyslexic but I'll bet everyone here thinks I am. Here is a complete repost with my lefts and rights corrected. They are now 'right'. :)
I have a G85 that seems to work OK except for some banding. When the print head is in the service station there is sometimes a grinding noise. I suspect that these two problems are related. I have noticed on close inspection that the grinding noise occurs when the print head appears to be about 1/8 of an inch left of where I think it should be for "servicing". This is an intermittent problem that can occur during printing or about 15 seconds after the print job is finished. When the servicing module moves to clean the head the whole head assembly is deflected upward. I once saw the toothed belt that drives the head appear to go slack and obviously slip on it's drive sprocket when the head was almost at the right limit. I suspect that something is intermittently preventing the head from moving all the way to the limit. I have also noticed that the encoder strip tends to become coated in ink. Is the encoder strip used for positioning the head in the service station or is that position controlled by something else? Any ideas about the intermittent jamming at the right. With the power off the head moves smoothly to both left and right limits.
Thanks again in advance and sorry for the confusion.
GordL
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| Re: Re: Re: Hp officejet g85 by Anonymous (4/18/05 12:16 PM) | + / - | Bert,
I don't see any "three fingered" pusher anything. All I see are two black arms which push up the paper when printing and retract when done. I don't see any broken parts anywhere. Do you think I broke the paper pusher still? I read the other forums you mentioned. Do you still think I need to replace this part? Where do I find it???
Thanks,
Sean
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| Re: Re: Hp officejet g85 by A (4/18/05 2:49 PM) | -1 + / - | Hi All,
I am wanting to re-instert the paper lifter (metal piece) in the back of the printer that lifts the pages to feed. I read the instructions, but am not sure where to hook in the back end. The front of it is fitted into two slots in the bottom of the case, and the back is loose and flops up if I lift it. Where does the back end hook to?
Thank you,
Arpad
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| Re: Hp officejet g85 by Bert (4/18/05 8:50 PM) | +1 + / - | It doesn't hook to anything. That is probably the reason they tend to get out of place. ALWAYS remove paper jams through the rear access door.
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| Re: Hp officejet g85 by A (4/18/05 10:27 PM) | + / - | Thank you Bert.
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| Re: Hp officejet g85 by Bert (4/18/05 11:22 PM) | + / - | GordL
Clean the encoder strip on both sides with a paper towel and a mild cleaner.
The service station may have to be cleaned. Congealed ink builds up from priming and cleaning the cartridges. Cleaning requires that the case be removed and the mechanism partially disassembled.
Sean
The paper pusher fingers push the printed page into the paper out tray. If they are broken off the first page will print okay but following pages will pile up against the first page and cause a paper jam. If the fingers are broken the case will have to be removed and the mechanism partially disassembled to do the repair.
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| Re: Re: Hp officejet g85 by GordL (4/19/05 7:06 AM) | -1 + / - | Hi Bert
Thank you for your reply. I did notice that the service station was a real mess and suspected that it might be a factor. The only reason that I didn't tear it down though was that I couldn't figure out how to get the covers off. I took it to a repair shop and they quoted me $300.00 to $400.00 to replace motors, belts, and dozens of other bits and pieces. (I used to work in a similar business. This is what you were told to do when you didn't want to get involved in something that looked like a money pit.) I expect to get it back today and have read your detailed disassembly instructions elsewhere in this forum. I am confident that with information gleaned from some of your other posts I can pull this beast apart and repair it. Thanks again for your assistance.
Best regards
GordL
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| Re: Re: Hp officejet g85 by Anonymous (4/19/05 8:37 AM) | + / - | Hi Bert,
My power supply has the green light on (no blinking), but when i plugged in the power into the back of the printer, the LCD comes on, but it does not say "self test" like it used to. So i tried pressing "6-#" while plugging it in but that did nothing, so i pressed "6-*" while plugging it in and now i get a message that says:
ORION REV=AX6.0
Passed MEM Test
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| Re: Hp officejet g85 by Christian Kotscher (4/19/05 10:56 PM) | +2 + / - | For a few years I have not been able to use fax and have not missed it - now I want to fax because I have vonage and it is free. I suspected lightning, but nothing else was hurt when I noticed it in 2001 or so.
When I hit "black fax" button I get:
Error 00893947
Turn Power On and Off
Any ideas?
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| Re: Hp officejet g85 by wodash (4/20/05 2:40 AM) | + / - | I had the same problem and I just ordered the part - Go to the HP website and you will a picture of the Modem 2 screws hold it in. Part number is C6735-60001 Called a Fax Module assembly. cost is $39.00 plus tax and shipping depeneding upon where you live. My total cost was $53.04 and they take a credit card. It is a 10 minute installation with a Torx screwdriver.
Good luck
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| Re: Hp officejet g85 by JG (4/21/05 11:10 AM) | + / - | My printer was locked up the other day...nothing worked. I unplugged it and then plugged it back in. Now it won't power on at all. It's dead. I have green light on the cable that plug into the back of the printer...so I'm getting power. Are there any internal power handlers? Any recommendations on how to diagnose this issue?
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| Re: Hp officejet g85 by Bert (4/21/05 3:39 PM) | + / - | The power switch does not literally switch the power on and off. The switch only takes the printer out of the 'sleep mode', i.e. the printer is always on even when off. If there are no signs of life the control panel or main electronic board may have failed. There is also an outside chance that the power input connector has come unsoldered or partially broken loose from the main electronics board.
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| Re: Re: Hp officejet g85 by GordL (4/21/05 9:17 PM) | + / - | Hi Bert
Thanks for your help!
This thing is a honey of a printer, fax, copier, scanner, etc. if it is properly maintained. (but a proper bi+(# if it is not.)
Your instructions have been insturmental in diverting this G85 from landfill trash into a work-horse machine that is welcome in my SOHO.
GordL
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| Re: Re: Hp officejet g85 by JG (4/22/05 5:00 AM) | + / - | Bert, thanks for the reply. Last night I pressed "6-#" and it ran a memory test, and said it was okay, but I still can't get it to power up. Does that change anything.
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| Re: Hp officejet g85 by Bamerny (4/22/05 9:26 AM) | -1 + / - | I turned power off and then when plugged back in, there are no lights and the LCD display is blank. The power supply measures 18 volts when connected to the G85. I tried resetting with the 6 and # keys pressed while applying power. No Help. I tried pressing the 6 and * key and got a message "ORION REV = AX6.0 Passed MEM Test" . I tride 4 and * key got massage "CODE REV = AX6.0 Passed MEM Test".
If I press a bunch of buttons (the no. 5 usually) sometimes the green Quality light comes on. but the motor doesn't start.
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| Re: Hp officejet g85 by Bert (4/22/05 12:45 PM) | + / - | JG, Bamerny
The only solution may a new printer. If you have an internal electronic failure, the parts are prohibatively expensive or unavailable. Bamerny, there may be a way to recover from the error without replacing parts, but I'm not aware of it.
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| Re: Hp officejet g85 by Richard 4964 (4/28/05 7:33 AM) | +1 + / - | I get an off hook message when I try to send a fax. I verified that the telephone line is functioning. Any suggestions>
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| Re: Hp officejet g85 by Bert (4/28/05 8:53 AM) | + / - | Since you have a working line and a good cable, there is a good possibility that the fax module has failed, P/N C6735-60001.
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| Printing with black ink only on photo papers by Cory (4/30/05 7:24 PM) | + / - | I'm trying to print on HP Glossy Brochure Paper or HP Premium Glossy Photo Paper with my OfficeJet G85 using Black ink only (for true black and white photography proofs). When I go into the printer settings, under advanced settings, and choose "Print in Grayscale" and then click on the radio button for "Black only" I get a warning box that says "This feature is disabled due to paper option currently selected on the Setup Tab." Otherwise the printer mixes C-Y-M to make gray and that throws off the tones of my proof. The only way I can get it to print with black ink, is to set the paper type to "plain paper"....but then the print quality and ink distribution is messed up for the photo papers. Does anyone know a work around for this??
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| Re: Hp officejet g85 by doctuh (5/1/05 5:32 PM) | + / - | Hi all,
I just won two G85s at auction on eBay and sure enough, and each had symptoms consistent with a missing spot sensor lens. I bought a T10 screwdriver (THEY ARE TWO DOLLARS FOR CRAFTSMAN AT SEARS, THEY HAVE A SOLID COLOR HANDLE AND ARE IN A BUDGET SCREWDRIVER ASSORTMENT WHICH IS NOT NEAR THE REGULAR-PRICED SCREWDRIVERS) and checked them. Sure enough, both spot sensors had no lenses in them. Bert, the technician, has clarified that the replacement part for this is now HP P/N C2693-67037. I have read this entire thread (SO informative), and the first part number Bert suggested was discontinued by HP. HP "discontinued" it, but the part with the new number (which HP says is used in some other printers) apparently is identical. Since I have no mirrors or lenses that I can try to glue back in, I guess it's time to go purchase the sensors. Then, I will try to get reimbursed by the eBay sellers (wish me luck)!
Doctuh
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| Re: Hp officejet g85 by moe (5/1/05 11:14 PM) | + / - | The den of thieves claims yet another victim! Good luck.
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| Re: Hp officejet g85 by bomelia (5/2/05 6:56 AM) | + / - | Sorry about your ebay experience.
I am looking for a scan assembly (the part that moves back and forth). Does anybody have a working version?
Mike
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| Re: Hp officejet g85 by doctuh (edited 5/2/05 7:22 AM) | + / - | 1. Does anyone have a broken 900-series Deskjet where the spot sensor is intact (and would be willing to sell it)? If so, please email me. Thanks.
2. There is a scan assembly for a G85 listed on eBay right now. Of course, seeing my G85 eBay experience above, one must move with caution.
3. HP has decided that one of my G85s, despite its age, is "in warranty" on the basis of the PayPal receipt I faxed to them supporting my eBay purchase! They are going to exchange that G85 for a brand new (including ink) Officejet 6210. They only want the "core" G85 back (I get to keep the AC adapter, etc). Is there anything I should "pull" from the body before I send it out? The 6210 uses a full sized color but only a small black cartridge, so I decided to sell it on, you guesssed it, eBay! It will have the 10 month remainder of the G85's reset warranty, instead of a full year. Otherwise, it should be the same as what is sold in a store. If anyone reading this would want to buy it before I list it, please contact me.
Thanks again for all the help.
Doctuh
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| Re: Hp officejet g85 by bomelia (5/2/05 8:33 AM) | + / - | How about the scan assembly??? :)
You think they would miss it? Or better yet, just the two electronic circuit cards on the head.
The one on ebay is too high when you consider the shipping cost. I really do not need the whole scan assembly, just the black box under the glass.
Mike
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| Re: Hp officejet g85 by bomelia (5/2/05 8:36 AM) | + / - | Hmm...just went and looked at the 6210...how much do you want for it? Perhaps we can work a deal where we trade some parts (or the whole friggin chasis of my g85!! I got your lens!!
Mike
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| Re: Hp officejet g85 by doctuh (5/2/05 2:33 PM) | + / - | I can't believe this. HP just confirmed that it is going to replace BOTH my broken Officejet G85s with new Officejet 6210s under warranty based on the proof of purchase consisting of a faxed copy of my PayPal payment! I don't want a unit which only uses a small black cartridge, which is the only real failing of the 6210. Now I will have TWO of them to sell! I still want a FULLY FUNCTIONAL G85 (or G85xi) which uses the 45 and large 78 cartridges where the 45 black lasts much longer! Mike (see above) has a used spot sensor. Does anyone have a G85/G85xi that works except for the spot sensor problem (described repeatedly above) they would sell for a relatively low price, delivered (to Tyler, TX 75701 USA)? I have my Torx 10 screwdriver and am ready to go to work!
Doctuh
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| Re: Re: Hp officejet g85 by Anonymous (5/2/05 4:02 PM) | + / - | I have an OfficeJet G85 that is like new and works perfectly!! Maybe I could trade you for one of your new 6210's. I live in Dallas. -Cory
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| Re: Hp officejet g85 by mphardwick (5/3/05 8:39 AM) | + / - | I love my officejet g85, but lately it has quit printing halfway through a page and spitting it out. I have to go in and cancel print and that has been working up to today. Today I can not get anything to print to it, it gives an error-printing message. I have turned it off and on, restarted my computer. Got any suggestions?
Thanks,
Pat
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| Re: Hp officejet g85 by Bert (5/3/05 8:48 AM) | -1 + / - | Lets start with the easy stuff.
1. Check your computer for ample hard drive space.
2. Check your computer for viruses and spyware. Make sure your software is up to date.
3. Make sure the printer to computer cable is connected securely on both ends.
4. Uninstall and reinstall the printer software. I suggest downloading the latest version from HP.
http://h10025.www1.hp.com
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| Re: Re: Hp officejet g85 by Mrmickeymouse (5/6/05 4:44 PM) | + / - | Hi,
I have an error with my HP G85, it tells me I have a paper mismatch replace transperency with plain paper and continue. It only has plain paper in it, I have tried various papers to see if this would do it, but no deal.
I have gone to the HP site and did what they said, but with no relief.
I can get it to scan but it will not receive a fax and print, I am pretty handy and can do what you tell me to do [no jokes please] to repair it. Nice machine but I need the faxing ability.
TIA
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| Re: Hp officejet g85 by Bert (5/6/05 10:01 PM) | + / - | Officejet G85 Spot Sensor Lens Missing
If you are seeing a 'Paper Mismatch Remove Transparency and Replace with Plain Paper' error, the spot sensor lens may be missing. To check, the cover on the right side of the carriage will have to be removed.
Open the printer as if you are going to remove the cartridges. Wait for the carriage to appear then unplug the power. Remove the cover on the right side of the carriage. It is held in place by one red T10 Torx head screw. The small printed circuit board underneath should have a clear rectangular plastic lens facing toward where the paper feeds through. If it is missing order P/N C2693-67037.
The sensor, if broken, was probably damaged because paper jams were removed through the front. ALWAYS remove jams through the rear access door.
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| Re: Hp officejet g85 by DavidUK (5/8/05 6:54 AM) | -1 + / - | Bert, rhblake and others
Greetings from the UK. I too have had problems with overflowing service centre. Very large volume of ink, after unit was moved and tilted, left too long at bottom of printer. Over time evaporation had coated inside of printer with black film, even into scanner box. Finally had to do something about it when scanner/fax stopped working. Periodic grinding scanner etc while unit at rest and while faxing, as described somewhere in this thread. Followed instruction on thread and took thing apart down to almost the bare chassis, even took off wiring loom and electric motor assembly on left. Was then able to wash off the ink on the base of the chassis with slow garden hose. After a bit of stray splash got on the paper feed rolers etc decided to go the whole hog and do them as well and then left to dry in sun/gentle hair dryer. Cleaned inside of scanner box glass, light tube with damp cloth etc. Re assembled G85 having washed various case parts etc in water. Fired it up, put in cartridges and hey presto back to normal. So pleased not to have to replace G85 with 7000 series and can continue to use the large 45 & 78 cartridges. Thanks Bert,rhblake and others who contribute to this forum
Regards David
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| Hp Officejet G85 Questions by garym (5/9/05 10:46 AM) | + / - | I bought a second G85 for my son. It only had a 3400 page count so I expected it to be pretty clean but the service station was loaded up quite a bit. I guess the previous owner cleaned or primed the cartridges whether they needed it or not. Do you think this maintenance function is overused?
Using the great information your site provides I took it down to the basic pieces and cleaned it up. I have some questions and comments after completing the job.
1. Are there two sensors in the housing mounted on the side of the cartridge holder? One must be the spot sensor but there are two lenses, one looks amber and the other is clear.
2. The sensors on the L shaped PC board just sense the position of the paper feed and lift up lid for the cartridges, right?
3. Are there other sensors in the printer section besides the position sensors on the paper feed motor and carrage position?
4. When you get it torn down and the vertical frame removed from the printer you have left the paper handling portion of the printer. Could that be replaced, in whole, with the similar portion from a 970?
5. How does the service station motor know when the cartridges are capped?
6. Do you have to put it all back together to do any testing on the printer?
7. Comment When removing the scanner , after removing the springs, I found it much easier to push back on the latch, C6680-40053, to release it from the bottom of the scanner than trying to pry apart hinges to seperate the scanner from the printer.
Thanks
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| Re: Re: Hp officejet g85 by Anonymous (5/10/05 7:13 AM) | + / - | Does anyone have an old G85 that they want to part out? I need the fax module part number C6735-60001.
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| Re: Hp officejet g85 by doctuh (5/10/05 9:39 PM) | + / - | Hi all,
I am a masochist! I "won" a THIRD G85 (actually a G85xi, as was one of the first two) on eBay. As mentioned above, the previous two each arrived with a missing spot sensor lens and were replaced by HP with refurbished Officejet 6210s. Both replacements have now arrived and will be listed at auction on eBay. This time around, I bought from a seller with over 10,000 feedback, 99.8% positive, and a return policy where they issue a UPS return service label and also a full refund of the purchase price including shipping charges for "DOA" merchandise.
Sure enough, the unit was found to have two problems upon its arrival today. For once, it printed a test page perfectly (page count only about 3500), so the spot sensor works! One of the paper guides that stick out of the top of the unit was missing, and the other and its spring were loose in the packing box. We were able to reattach it.
When I tried to scan using the automatic document feeder (ADF), the paper got crooked when trying to feed and I got a paper jam message on the front panel. Is there an easy fix for this? I have conatacted the seller to ask for a return service label, but I would prefer to keep the G85xi instead if it can be fixed without needing extra parts.
Thanks again for all the help given in this thread.
Doctuh
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| Re: Hp officejet g85 by Bert (5/10/05 10:50 PM) | +1 + / - | garym
Q1. The spot sensor consists of a light source (blue) and a photo senor, thus the two lenses.
Q2. Yes.
Q3. No.
Q4. Yes.
Q5. 'Magic.' The motor is a stepping motor and once the printer self-calibrates, the electronics knows how many steps (the motor moves a designed in number of degrees per step pulse) it takes to cap the cartridges.
Q6. Never tried it.
doctuh
Clean the rollers in the feeder with a damp cotton swab. Clean the white feed rollers on the scanner cover and apply rubber rejuvenator (allow a few hours for drying). Sounds to me as if you need a parts machine.
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| Re: Re: Hp officejet g85 by Mickeymouse (5/12/05 2:08 PM) | +1 + / - | I want to tell you a thanks 1000 times thanks, you were right about the "lens" I found it in the [sic] ink cleaner receptacle, a little bit of super glue and all is well. The machine does everything it should.
Thanks again,
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| Re: Hp officejet g85 by D.R. (5/14/05 12:16 AM) | + / - | 5/14/05
Hi y'all:
I'm new here as i just found your site tonight while searching for a refurbed HP-G85 Officejet. The one i'm using is my 2nd.
Prior to that i wore out 2 HP-1175 Officejets. I print & copy
30+ reams of paper/yr. So0 before this one croaks, i'd like to find another, preferrably refurbed. I've been refilling my own cartridges for about 10+ years without problems.
I haven't read completely thru the G85 forum yet because there are about 70/80 pages to get thru & i'm less than a speed reader.
Is there a page counter on this machine? If yes, how do i access it?
I sent an email to the good folks requesting a service manual for this machine just before i started this forum post.
I've got my fingers crossed that they can locate it for me.
I will continue reading this forum & try to collect as much knowledge as possible from it. NO! I'm not in the "Office Machines Repair Bus", & have no intentions of doing so.
My present career is far more important to me.
THANKS Y'all, D.R.
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| Re: Hp officejet g85 by Bert (5/14/05 10:47 PM) | + / - | Go to the Reports menu and select Self-Test Report to get the page count.
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| Re: Hp officejet g85 by mickeymouse (5/14/05 11:10 PM) | + / - | The G85 works well but the page count is 7570, how high will this machine go before it is worn out.
What is a high number???
TIA.
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| Re: Hp officejet g85 by Bert (5/14/05 11:30 PM) | + / - | I've seen the mechanism used in the G85 with a 30,000+ page count. By that time, or even before, the service station needs to be removed and cleaned because waste ink will be the verge of overflowing on to your desktop (the mother of all messes).
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| Re: Re: Hp officejet g85 by Mrmickeymouse (5/15/05 12:13 AM) | + / - | Thank you again..
I will need to order the rubber components in the cleaning station because I believe I found pieces of it in the waste ink area. Big globular rubber "inky" looking pieces. I do not have a picture of what should be there...
TIA
Scott
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| Re: Hp officejet g85 by Bert (5/15/05 10:00 PM) | + / - | The globs are congealed ink that builds up, which is normal. Usually the service station just needs to be cleaned, a messy job but cheaper than buying an new printer. The process has been discussed in this thread.
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| Re: Hp officejet g85 by Mrmickeymouse (5/15/05 10:15 PM) | + / - | Thank you again, could you tell me if the little blade looking things are all there is for cleaning tools [built in]. One glob looked like it was a rubber funnel looking thing.
TIA,
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| Re: Hp officejet G95 by joeymac (5/17/05 4:29 PM) | + / - | Hi all, was glad to find this site. I have a G85 & G95. G95 fell sick last night when my other half tried to turn it into a coffee machine. The print head stalls to the left of the carriage and the message reads 'Clear Paper Jam'this seems to be the only three words HP is capable of burning into the eprom. I have experience with the older all in one HP printers so I made an attempt at cleaning the info strip (without proper access)yes you have guessed correctly, nil points for Joe. Just to compound the agony I managed to smash the glass on top (Scanner bed)what a day!!!!!!! Having looked at the threads this gives me some great info regarding getting into the machine however, is it so easy to access & replace the top glass (presumably from a glazier)
I will clean the horrible bit on the left, I see from previous threads this may be the cause of the problem. In the older 'all in ones', it was the plastic 'I know where I am' strip which needed cleaning.
Deep joy, any help would be much appreciated
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| Re: Hp officejet g85 by Bert (5/18/05 9:16 AM) | + / - | Before we get into the paper jam issue, be aware that the scanner glass has a plastic strip on it that is used to calibrate the scanner head. Bottom line: You cannot replace it with an ordinary piece of glass. HP no longer sells a replacement.
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| Re: Hp officejet g85 by joeyjoe (5/18/05 10:48 AM) | + / - | Bert
What can I say, top man, like you I like to 'cut to the chase'. I guess I can keep the printer for spares for the G85. Many thanks for you time & effort, much appreciated.
Carpe Diem!
Joeymac
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| Re: Hp officejet g85 normal light flashes by Jan (5/18/05 1:28 PM) | + / - | Problems: 1)"remove and replace color cartridge" so I cleaned it. Now it says "insert color cartridge" But it was just removed and cleaned and seems to be 'seated' properly...2) I am still unable to copy or print..I just receive busy message and the normal light flashes.
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| Re: Hp officejet g85 by Bert (5/18/05 10:07 PM) | + / - | It's not clear what you meant by "cleaned." If you have not already, clean the electrical contacts on the carriage and cartridge with a cotton swab and alcohol. If this does not solve the problem, test the cartridge in another printer. Any Deskjet 900 series uses the HP 78 cartridge. It is possible that the cartridge is defective.
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| Re: Hp officejet g85 by doctuh (5/19/05 10:43 AM) | + / - | Hi,
Now that I have sent the two G85s that were missing a spot sensor to HP for upgrade, I destroyed a part on one of my used K60s, and suddenly am the proud owner of a spare spot sensor! Gee, why does it always seem to work like this? Does anyone have a G85 which shows the "paper mismatch error" and won't print a self-test or align cartridges (all signs of a missing spot sensor lens) but is otherwise working correctly that they might wish to part with?
Doctuh
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| Re: Hp officejet g85 by joeymac (5/19/05 12:31 PM) | + / - | Bert
Yes you have gussed, my nose got the better of me and I have stripped down the printer (thanks to your instructons this was a piece of cake)however, turned it on it's back (big mistake, yes that black stuff went you know where) Anyway I cleaned out the ink box and the plastic strip which talks to the printer carriage.
I see what you mean about the glass having a calibration stip, obviously I will just have to live with the fact that the glass is cracked but I hope to continue to use the machine as a printer. You never got round to a suggestion for the carriage stalling on the left and the paper jam message (remember the coffee situation) A couple of years ago I spoke to an HP technician who was working on a machine at my college, he sais the paper jam message was one of the few messages which could appear (old officejet)& it may well have nothing to do with a paper jam
Bert, if you feel you have the time to answer this query I will be very grateful.
Kindest regards
joeymac
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| Re: Hp officejet g85 by merritt67 (5/19/05 9:44 PM) | + / - | I have a machine that when the first page is donr printing it does not eject totally from the machine. The 2nd page comes and its it and makes the paper jam at times. The first page never comes out of the machine.
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| Re: Hp officejet g85 by Bert (5/19/05 11:48 PM) | + / - | joeymac
Plane A
Remove the cartridges and unplug the power. Wait 10 seconds and replug the power. After the printer reintializes reinstall the cartridges.
Plan B
Remove the rear access door and and try rotating the feed rollers by hand. They will offer resistance but should rotate. Check for a 'foreign object' in the mechanism. I have found everything from pen caps to bottle caps.
merritt67
The paper pusher fingers push the printed page into the paper out tray. If they are broken off the first page will print okay but following pages will pile up against the first page and cause a paper jam. If the fingers are broken the case will have to be removed and the mechanism partially disassembled to do the repair. HP no longer supplies the part. I suggest recycling one from a Deskjet 3820. They died an early death in mass for other reasons. All of the ones I've seen have good paper pushers.
ALWAYS remove paper jams through the rear access door to avoid damaging the mechanism.
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| Re: Re: Hp officejet g85 by joeymac (5/20/05 12:39 AM) | + / - | Bert
I will reassemble the printer any carry out your suggestions and report back
Many thanks for your time & effort, it is much appreciated.
Kindest regards
Joeymac
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| Re: Hp officejet g85 by shahbaaz (5/20/05 10:22 PM) | + / - | what is the part number for cartridges carriage for HP office Jet G95 and G85
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| Re: Hp officejet g85 by joeymac (5/22/05 3:36 AM) | + / - | Bert
I have reassembled the printer but now the paper lifter mechanism seems not to be functioning. I loosened the rollers from the back as described in a previous part of this thread but with no success. I will keep trying to reslove but any ideas would be appreciated
Kindest regards
joeymac
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| Re: Hp officejet g85 by doctuh (5/22/05 5:48 PM) | + / - | Hi,
I was able to find a G85 that seems to work except it needs a spot sensor. I "bought-it-now" it on eBay for $68 delivered (item number 6770537258, the description sure sounds like a spot sensor problem!). Hopefully, I will get a working G85 out of this yet!
Doctuh
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| Re: Hp officejet g85 by Bert (5/22/05 10:02 PM) | + / - | shahbaaz
Both printers use the same cartridges, HP 45 and HP 78
joeymac
I sent you an email.
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| Re: Re: Hp officejet g85 by quynht1 (5/23/05 12:19 PM) | + / - | Did you ever get a response or resolution to your problem? I think I am having the same problem, but it seems to be occurring more permanently. Don't know if it's a cable issue or something else....let me know...
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| Re: Hp officejet g85- Reports Menu by D.R. (5/23/05 1:35 PM) | + / - | Bert, Stephan, or,:
Where is the reports menu on the G85? I haven't been able to locate it.
Thanks, D.R.
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| Re: Hp officejet g85 by bomelia (5/23/05 6:30 PM) | + / - | Hi all, Finally found this thread again.
Looks like I might be out of luck. I finally found a scanner assembly and replaced mine with one I bought off ebay (someone in here also noted it was for sale). Anyways, got it in and installed and got the same scanner failure error. So either I have TWO bad scanner assemblies or something in the bottom part of the printer is bad?
Mike
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| Re: Hp officejet g85 by joeymac (5/25/05 12:36 AM) | + / - | Hi all
Joeymac here, just to say thanks to Bert, the G95 is out of Hospital, fit and well and ready to rock. If I can help any one with my limited knowledge, I will be there. Just a note to anyone who may think it is very too difficult or they not have the skills, last night I stripped and re-assembled my G85 in 37 minutes, that included removing the ink tray underneath the cartridges. It just takes some preparation, determination and motivation.
Carpe Diem
Joeymac
P.S. Does anyone out there have a glass panel (with calibrator) for the scanner lid, idiot boy here was careless during an earlier opening event!
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| Re: Re: Hp officejet g85 by bomelia (5/25/05 5:03 AM) | + / - | OK, my bad...I'm the serious bonehead. I missed one of the three ribbon cables. Plugged it in and all is well!!!
It was, after all, a bad scanner assembly. The replacement off ebay fixed it.
Mike
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| Re: Hp officejet g85 by bomelia (5/25/05 5:12 AM) | + / - | I noticed with my other scan assembly the same thing I see with the replacement...the scanner light stays on...all the time...should it?
Mike
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| Re: Re: Hp officejet g85 by joeymac (5/25/05 5:48 AM) | + / - | bomelia
I am not sure if you are aware you can alter the 'stand-by' time by using the MENU button, going to Status & Maintenance, then Set Power Save Mode. I appologise if this message is from a 'beginner' and it may be below your knowledge & understanding and feel free to tell me so!!!!!!!!!!!
I do however feel I should make a contribution as in only one week I have managed (with extensive help from this thread) to go from a beginner, to someone who has stripped & rebuild my G85.
Carpe Diem
joeymac
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| Re: Re: Re: Hp officejet g85 by bomelia (5/25/05 7:15 PM) | + / - | Joey,
Thanks for the tip...it worked. In fact, I wonder how many of the scanner assembly failures are related to the fact that the default power saver mode is 12 hrs??????!!!!!!
Just a thought for all the other G85 users out there!!
Mike
All:
I now have spare parts for the scanner assembly.
(glass, light, motors, paper feeder and so on)
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| Re: Hp officejet g85 scanner glass by joeymac (5/26/05 12:24 AM) | + / - | Mike
I would be very interested in the glass for the scanner, I am in Scotland, is that a problem.
joeymac
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| Re: Hp officejet g85 by harrywilliam (5/26/05 1:02 AM) | + / - | hai
my officejet g85 just displays paper jam and clear paper jam and press enter
but no change even affter doing so
no paper inside the printer
when feed roller turned manually paper is picking up .
what must be the problem
help me
william
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| Re: Re: Hp officejet g85 scanner glass by bomelia (5/26/05 4:53 AM) | + / - | I do not know Joey, figure out the shipping charge (UPS, FEDEX, whatever) and if you are willing to pay it, you can have it.
My zipcode is 35763 (Hampton Cove, Alabama).
You can pay me easily through PayPal, bomelia@comcast.net.
Mike
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| Re: Hp officejet g85 scanner glass by joeymac (edited 5/26/05 6:46 AM) | + / - | Mike
I will investigate and get back to you very soon.
joeymac
PS
Can you possibly figure out the weight of the Glass + bubble wrap. I know FEDEX etc. will ask.
Many thanks for your time & effort.
Joeymac
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| Re: Hp officejet g85 by bomelia (5/26/05 7:48 AM) | + / - | I will after you get a few estimates. It cannot be more than a couple of pounds. Get a 5 and a 8 pund estimate. You will then have a good idea if it is worth the $$ and effort.
BTW, can't you just go buy a piece of glass?
Mike
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| Re: Hp officejet g85 paper pusher assembly? by Dave bass (5/26/05 8:24 AM) | + / - | HELP!
I have a G85 - I removed a paper jam one day thru the front of the machine (I've since read here that I should do this thru the back and have duly noted.)
The printer now prints fine, but won't fully eject the last peice of paper before it prints the next - perhaps there is some safety mechanism that is supposed to pop up preventing the printer from printing over the bottom of the last peice of paper.
Help!
I called a local HP service center - they said it sounds like a paper pusher assembly and that it is NO LONGER MADE. What is this crap? True??
OR - perhaps this is a service issue I can fix myself. I was careful when I pulled the paper out, so I doubt I bent or broke something, but you never know.
Since my computer is down now too (arrgh) I will check back to this post tomorrow and see - thank you for your help.
Dave
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| Re: Re: Hp officejet g85 paper pusher assembly? by bomelia (5/26/05 9:41 AM) | +1 + / - | Isn't owning a G85 a hoot??
Read through the posts above...lots of info on that.
Mike
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| Re: Hp officejet g85 by Bert (5/26/05 1:47 PM) | + / - | Dave bass
Broken Paper Pusher?
After a page prints it is necessary for it to be pushed into the paper output tray. Three ‘fingers’ accomplish this just as the page exits the rubber rollers that are visible when the cover is opened. Print a page and view the printer at an angle where you can see the carriage move as printing takes place. At the instant the paper comes out of the rollers, the three 'fingers' will pop-up and push the paper into the output tray.
What the HP service center didn't tell you is that the paper pusher is available if you know where to look. Three models that used the same part died early in mass for a different reason. I've never seen one with a broken paper pusher. Look for a scrap Deskjet 3820, or an Officejet V40 or 5110.
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| Re: Hp officejet g85 by D.R. (5/26/05 8:30 PM) | +1 + / - | Hi y'all!
Does anyone in this forum know where the the reports menu is located on the G85? If yes, please share that with me!!!! This is my 3rd post of this question.
Thanks, D.R.
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| Re: Hp officejet g85 by Bert (5/26/05 8:48 PM) | + / - | Press the Menu button and then press the Right Arrow button two times to get the Print Reports menu. Press the Enter button, then press the Right Arrow button until the function you want appears, and then press Enter to execute it.
Go to this web page to download the Users Manual.
http://h10025.www1.hp.com
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| Re: Re: Hp officejet g85 by joeymac (5/26/05 9:20 PM) | + / - | Mike
All received, I will call UPS today. Bert reminded me the glass is not the issue it's the calibrating bar which HP have fixed to the glass (inside the 'scanner box').
Regards
Joe
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| Re: Re: Re: Hp officejet g85 by bomelia (5/26/05 9:50 PM) | + / - | Well, like I said, it is yours for the cost of shipping. If we (UPS, FEDEX) do not exceed your pain threshhold, it is yours.
My guess is bubble wrap, packing, box, is going to come in under 8 pounds give or take a bit!!
Mike
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| Re: Re: Hp officejet g85 by dmquimby (5/28/05 2:39 PM) | + / - | I have this same problem. When I put paper in the feeder and put a little gentle pressure on the front of the lid, the paper will feed all the way through. I think that I have an adjustment problem. Any thoughts
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| Re: Hp officejet g85 by Bert (5/28/05 8:55 PM) | + / - | Clean the rollers in the paper input feeder with a cotton swab and water (not dripping wet). Clean the white rollers under the scanner cover with a damp cloth. If the problem clears up, use rubber rejuvenator on the white rollers as a long term fix. Remove the rear access door and apply it to printer paper feed rollers also. Allow the rejuvenator to dry for a few hours.
http://www.fixyourownprinter.com/specials/misc/all/S03
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| Re: Re: Hp officejet g85 by HRandall (5/30/05 3:00 PM) | + / - | Dear Bert:
I just found this site and I'm hopeful that you can offer me some hints. I'm trying to troubleshoot a G85, and it seems that you have helped others with "grinding gear" problems.
The symptoms are that if you try to print an alinment sheet (actually any kind of printing task) or make a copy, the printer starts to feed and print, but then there is a loud gear noise (not really grinding, but more like skipping), and the printer displays a paper jam message. Sometimes the paper has started to feed over the rollers in the back, and sometimes the paper has not been picked up yet. I have just started to look at this unit and have cleared the paper from the back. However, It wouldn't surprise me to find out that someone cleared the paper from the front.
Sometimes after getting the paper jam message, the cartridge holder does not return to center when the cover is raised. My thinking is that the print head is not synchronized with the feed. I did try your reset technique. Does it make a difference if you press *6 and push the on switch or actually plug in the power cord? I ask this because I was hoping resetting would solve my problem, but holding *6 and pushing the on button did not help. I did get this message: "Orion Rev=AX6.0 Passed MEM Test"
Any thoughts?
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| Re: Hp officejet g85 by scott1 (5/31/05 3:43 PM) | + / - | Is there a way to keep unwanted people from using my Officejet G85? Maybe an interlock or something like that. Thanks!
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| Re: Hp officejet g85 by Bert (5/31/05 5:13 PM) | + / - | HRandall
Check the mechanism for a 'foreign' object. All sorts of strange things get jammed in printers.
Open the cartridge access door and remove the cartridges, then unplug the power. Replug the power and allow the printer to reintialize, then reinstall the cartridges.
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| Re: Re: Hp officejet g85 by bomelia (5/31/05 8:41 PM) | + / - | What do you mean? Is it shared on a network? If so, unshare it.
If it is hooked directly to your computer (and not shared on a network) then use a password to logon.
Mike
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 | Re: Re: Hp officejet g85 by moe (5/31/05 10:27 PM) | + / - | Bert, I think it would be a little less confusing in this hopelessly long thread if you clicked on the reply link next to hrandall's post, rather than replying to the thread. That way you would have a thread within a thread instead of all the separation.
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| Re: Re: Hp officejet g85 by HRandall (6/1/05 5:45 AM) | + / - | Bert: I stripped the printer down following your directions. Now
I want to check out a few functions. First, how much drag should
there be on the carriage? It seems excessive to me, but I don't
have any idea how many ounces it should take to get it moving or
keep it moving. Secondly, how do you remove the spring clips that
hold the felt washers in place? I want to clean and lubricate them
per you instructions.
Thanks.
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| Re: Re: Re: Hp officejet g85 by Bert (6/1/05 2:10 PM) | + / - | I have not seen any specificationss for carriage drag. Clean the carriage rod with alcohol. If the ink residue is stubborn, I use plastic polish that is available at auto parts stores.
Pry off the spring clips with a small slot style screw driver.
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| Re: Hp officejet g85 by DaiCLy (6/1/05 5:02 PM) | + / - | I inherited an officejet g85 with a known problem of not feeding in paper from the bottom tray. The copying process would load in the paper to be copied from the top feeder onto the scanner fine. The next step of getting paper from the bottom tray to copy onto is the portion that doesn't work at all. It does not feed the paper in resulting in the OUT OF PAPER, LOAD PAPER AND THEN PRESS ENTER message.
Please help what I can do next! I'm going to read the manual, but that probably won't shed any lights into the problem
Thanks,
Dai
dai.ly@bms.com
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| Re: Re: Hp officejet g85 by Bert (6/1/05 9:59 PM) | + / - | Two possible causes
1. Remove the rear access door and clean the feed rollers with a damp cloth. If this solves the paper feed problem, I suggest using rubber rejuvenator.
http://www.fixyourownprinter.com/specials/misc/all/S03
2. Look into the paper tray at low angle and attempt to print a page. The paper should lift into the rotating feed rollers. If it does not, the paper lifter is out of place.
Officejet G85 Paper Lifter, Reinstalling
A shiney metal piece (paper lifter), approximately 1(2.54cm)" X 2"(5.08cm), lifts the paper so it can engage the feed rollers.
1. Looking from the rear, remove the T20 Torx screw on the left side. This will allow you to remove the LIU (Line Interface Unit).
2. Remove the rear access door.
3. Remove the rear panel by pressing two latches underneath. It will hinge upward.
4. Release and remove the feed rollers by rotating the lever toward you that is integrated into both black feed roller shaft bearings. The levers rest in detents and must be pried outward slightly with a small slot style screwdriver before they can be rotated (Note: There may be a protective cover on the right that must be removed before the rollers are removed. Two clips hold it in).
5. Pull the sliding paper tray forward.
6. The dislodged paper lifter can now have it’s tabs reinserted into the slots in the bottom of the printer. The slots are between the left two feed rollers.
Tip: ALWAYS remove paper jams through the rear access opening to avoid damaging the print mechanism.
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| Hp officejet g85 by alfie (6/2/05 12:18 PM) | + / - | I changed the black cartridge in my printer now it only prints in black and (Orange) Red! I've changed the cartridge but the printout is the same. Any ideas??
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| Re: Hp officejet g85 by Bert (6/2/05 1:28 PM) | + / - | Clean the cartridge and carriage contacts with a cotton swab and alcohol.
Blot the color cartridge nozzles on a damp paper towel. A good cartridge will show yellow, magenta, and cyan. Also do the blot test on the black cartridge.
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| Re: Hp officejet g85 scanner problem by petej (6/2/05 3:54 PM) | + / - | Hi very informative forum. I used my scanner for the first time and when I scan to WORD it appears there as unreadable text.If I scan to Image Editor everything appears just fine. Wondering if this is a scanner error or a softwear error. Thanks.
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| Used G85xi's by doctuh (6/2/05 8:56 PM) | + / - | Hi,
I just bought a lot of FOUR G85xi's on eBay for ONE CENT (plus $15 shipping each). No AC adapters, and one is missing some parts. I have 3 extra AC adapters, and so 3 is the maximum number of intact G85xi's I can salvage. I will keep you informed of my progress and ask for help as needed.
Doctuh
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| Re: Hp officejet g85 by Carol CPA (6/3/05 12:58 PM) | +1 + / - | I have recently inherited a G85 with a "busy" problem. After a fax is sent a "busy" message appears. I have hit "cancel" - nothing happens; I have powered off/on the unit under # and 6 and the problem goes away until the next fax attempt; I have scanned through the User's Manual found on HPs website with no information on this problem. Nothing I have tried has cleared this problem. Any suggestions are greatly appreciated.
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| Re: Re: Re: Hp officejet g85 by DaiLy (6/3/05 1:13 PM) | + / - | Bert,
Thanks for your help! I'm up to step 4 whereby I need to remove the right protective cover (RPC) in order to remove the rollers. Well, that's where I'm unable to find the clips mentioned to remove the RPC. Can you send a picture or a describe more in details how to remove the RPC? It seems to be wedged pretty good and removing would seem to break the RPC. Step 5 seems innocent enough, but I haven't gotten passed step 4 yet
Thanks,
Dai
Dai.Ly@bms.com
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| Re: Re: Hp officejet g85 by Bert (6/3/05 10:23 PM) | + / - | Carol CPA
The problem could be the fax module assembly. Looking from the rear, it is under the cover on the left held in place by one T20 Torx head screw. Go to this web page.
http://partsurfer.hp.com
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| Re: Re: Re: Re: Hp officejet g85 by Bert (6/3/05 10:28 PM) | + / - | Emailed a picture.
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| Re: Hp officejet g85 by Billy O. (6/6/05 8:51 PM) | + / - | Does OS 10.4.2 (Tiger) support an Officejet G85? My printer will not work since I have upgraded. Help me Obi Wan Kanobi, you're my only hope...
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| Re: Hp officejet g85 by stuart (6/8/05 11:11 AM) | + / - | Bert, our office g85 is a stanalone unit. Over the past two days, i've had a problem with it initializing. It now no longer functions and only displays the message initializing. I've tried #6 combo when i plug it in to restart it, but no dice. I can get it to pass a memory test with *6, but nothing else.
Any thoughts?
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| Re: Hp officejet g85 by Bert (6/8/05 1:28 PM) | + / |
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