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Hp officejet g85

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	Hp officejet g85 by loplop69 (2/9/04 3:36 PM)	+2 + / -
i am looking for a repair manual. i want to fix the printer myself. thanks loplop69

	Re: Hp officejet g85 by Denny Conway (2/9/04 3:42 PM)	+ / -
loplop69: You can normally find most Service Manuals and or Service Adjustment Programs/Resets for most printers, at www.otd.com.ua. ...OR... http://www.2MANUALS.COM ...Denny Conway

	Re: Hp officejet g85 by loplop69 (2/9/04 7:15 PM)	+ / -
I looked on 2manuals.com. I could not find any repair manuals for any officejet printers. Am I looking in the wrong place?

	Re: Hp officejet g85 by Denny Conway (2/10/04 9:15 AM)	+ / -
loplop69: I do not really know, because I have never needed to look for a "G85" service manual. The Service Manual you need, may not actually be available from 2MANUALS.COM, but that particular source is one of the better ones for Service Manuals. Here are some other sources for service manuals, but I do not know if any of them have a manual available for your "G85", you will have to actually check for yourself: "NATIONAL PARTS DEPOT" @ 1-800-524-8338; "VANCE BALDWIN ELECTRONICS" @ 1-800-432-8542; "ATLANTIC EXCHANGE" @ 1-888-327-2822; "COMPASS MICRO, INC." @ 1-800-388-8595. You may find it easier to actually go on-line and check out each of these dealers, JUST TO BE SURE...Denny Conway

	Re: Hp officejet g85 by Stephen (2/10/04 9:55 AM)	+ / -
I work for a HP authorized service provider, as far as I can determine there is no manual available for a G85. I fix them without a manual. What problem are you having.

	Re: Hp officejet g85 by Ruth (2/12/04 4:14 PM)	+3 + / -
I am also looking for a service manual for a OfficeJet G85. I am getting an error message saying to clear carriage jam. I cannot find anything that is jamming the carriage. Stephen can you give me any ideas what could be the problem?

	Re: Hp officejet g85 by Mike (2/13/04 11:53 AM)	+ / -
Well, I have not yet tried to fix my printer. Kids to take care of. May try to get to it this weekend in between beers and with the Daytona Nextel Cup on Sunday, not much time for the g85 but will see. Thanks for all the help everyone has been giving.

	Re: Hp officejet g85 by Ken (3/4/04 8:19 AM)	+1 + / -
I have an HP G85 that blew a power supply a year ago and now it no longer communicates via USB. HP charged me $30 to tell me I would have to bring it in to a service center. I'd rather just buy the part and replace it myself. Any suggestions as to what is wrong and where to buy replacement parts online? I think I am through with HP - quality has really declined.

	Re: Hp officejet g85 by Denny Conway (3/4/04 9:22 AM)	+ / -
Ken: The G85 uses a Power Module Assembly [part # 0950-2880] with a separate Power cord, to transform AC Voltage To DC. The part number for the Power Module is #0950-2880 and lists thru HP at $55.00, Plus HP's Shipping and Handling charge [usually around $13-$15 for 4-7 days UPS & $25-$30 for 1-2 days UPS]. You can call HP Company to find out the nearest Authorized Service Provider to where you live, but they will charge you for the help [1-800-474-6836]. [OR] You can go on-line to the HP web-site at " http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV " and enter the information to try and locate that info yourself. [OR] You might want to go ON-LINE and check out these part supply sites: DEPOT AMERICA, NATIONAL PARTS DEPOT, PARTS NOW, ATLANTIC EXCHANGE, COMPASS MICRO and VANCE BALDWIN. All of these sources might not have want you want, but I've used them in the past sucessfully. Even try a search for "HP Officejet Printer parts", you might come up with a cheeper source yourself...Good Luck! Denny Conway...P.S. You normally can use your old Power Cord, or its usually available from most Computer Repair Stores, because its a common cord.

	Re: Hp officejet g85 by David Sherman (3/4/04 9:35 AM)	+4 + / -
site for manual http://h20015.www2.hp.com/content/common/manuals/bpu03123/bpu03123.pdf

	Re: Hp officejet g85 by Trevor H (3/10/04 8:52 AM)	+ / -
My machine occasionally says "Remove colour cartridge" (or similar!) I can find no reference to this meassage in the manual. Any ideas anyone? When I take out and reinsert the cartridge (which is full anyway) the machine carries on.

	Re: Hp officejet g85 by Bert (3/10/04 10:09 AM)	+2 + / -
Clean the cartridge and carriage electrical contacts with a cotton swab mositened with water.

	Re: Hp officejet g85 by Sam (3/10/04 1:01 PM)	+ / -
I keep receiving this error message when i plug in g85 >>> error f01304a0...What should I do to correct this problem...

	Re: Hp officejet g85 by Bert (3/10/04 1:14 PM)	+ / -
Press and hold buttons 6 and # while plugging in the power to do a system reset.

	Re: Hp officejet g85 by tw1279 (3/20/04 11:34 AM)	+1 + / -
I have a HP G85 OfficeJet all-in-one printer. The computer is a HP Pavilion 6740C. The problem is that the computer "loses communication with the printer" while printing. It doesn't happen all the time and and sometimes not until after the print job has started. If I restart it re-establishes communication. Also this happens whether attached via USB or Parrallel cable. I am using the latest driver from the HP site. Is there something else?

	Re: Hp officejet g85 by Bert (3/20/04 8:53 PM)	+ / -
Do you have antivirus software with up to date virus definitions?

	Re: Hp officejet g85 by Rachel T (3/21/04 2:41 AM)	+9 + / -
I need to clean the underside of my scanner glass to my G85. I don't want to lug the thing in to a repair man just to do this. How do you get to this underside? Rachel T.

	Re: Hp officejet g85 by tw1279 (3/21/04 6:23 AM)	+ / -
Yes, antivirus software. I don't think the definitions are up to date. The computer belongs to a family member, so I'll check asap.

	Re: Hp officejet g85 by Dave (3/25/04 5:09 PM)	+ / -
I have a question. My wife yanked a sheet of paper out of the hopper as it was feeding. The result was that the printer gave an "Out of Paper" error. We also found a piece of metal about two inches long by one inch wide,this seems to be a spring which pushes up on the end pf the paper tray, thus providing a sheet of paper to the printer. Question: Do I have to disassemble the whole printer to reinstall this part,is there a quick fix, or should I take it to a repair shop. Thanks, Dave

	Re: Hp officejet g85 by Bert (3/25/04 10:43 PM)	+1 + / -
Dave The metal piece (paper lifter) lifts the paper so it can engage the feed rollers. 1. Looking from the rear, remove the T20 Torx screw on the left side. This will allow you to remove the LIU (Line Interface Unit). 2. Remove the rear access door. 3. Remove the rear panel by pressing two latches underneath. It will hinge upward. 4. Release and remove the feed rollers by rotating the lever toward you that is integrated into both black feed roller shaft bearings. The levers rest in detents and must be pried outward slightly with a small slot style screwdriver before they can be rotated (Note: There may be a protective cover on the right that must be removed before the rollers are removed. Two clips hold it in). 5. Pull the sliding paper tray forward. 6. The dislodged paper lifter can now have it�s tabs reinserted into the slots in the bottom of the printer. The slots are between the left two feed rollers. Tip: Always remove paper jams through the rear access opening.

	Re: Hp officejet g85 by Dave (3/26/04 4:47 AM)	+ / -
Bert, You are a lifesaver, thanks! Dave

	Re: Hp officejet g85 by Brian (4/1/04 8:34 PM)	+ / -
Clear carriage jam. Is there a user fix for this, or do I have to take it in for service? I seem to be getting these sparatically and they don't go away easily.

	Re: Hp officejet g85 by Bert (4/1/04 10:03 PM)	+ / -
When you get a carriage jam error open the printer and see where the carriage has stalled. If it is in the service station (to the far right), the service station many be malfunctioning, meaning that it needs to be cleaned or something mechanical is broken. Unplug the power and try moving the carriage by hand in order to see if it is actually stuck in the service station. If the carriage it not in the service station when the error occurs, lubricate the carriage rod with a few drops of Tri-Flow, available at cycle shops in 2 oz. squeeze bottles.

	Re: Hp officejet g85 by Anonymous (4/7/04 5:48 AM)	+ / -
JG

	Re: Hp officejet g85 by Alicia (4/13/04 5:24 PM)	+ / -
Keep getting error message 80090405 during failed attempt to align printer cartridges. Any suggestions? Help?

	Re: Hp officejet g85 by Brad (4/19/04 7:16 PM)	+3 + / -
My printer says "press enter to align cartridges." I have tried this and it feeds a sheet of paper, checks that it is there and then ejects it. I have turned the printer on and off, hit cancel, reset by plugging in the power cord while holding down the 6 and # keys. Any suggestions? Brad

	Re: Hp officejet g85 by Bert (4/19/04 11:17 PM)	+2 + / -
Press and hold the Enter button, and then press Menu to bypass the cartridge alignment. Then print a test page to verify that all of the colors are present. If your cartridges are working properly, the root cause of your problem may be a missing paper sensor lens. If you are also seeing a 'Paper Mismatch Remove Transparency and Replace with Plain Paper' error when receiving a fax, this is another indication that the lens may be missing. To check, the cover on the right side of the carriage will have to be removed. Open the printer as if you are going to remove the cartridges. Wait for the carriage to appear then unplug the power. Remove the two large springs and pry apart the large hinges. The scanner will now hinge upward about 90 degrees. Don't try to remove it or you will rip out the cables going to the electronics board. Remove sensor cover on the right side of the carriage. It is held in place by one T10 Torx screw. The small printed circuit board underneath should have a clear plastic piece facing toward where the paper feeds through. If it is missing order P/N C6426-60013.

	Re: Hp officejet g85 by Anonymous (4/25/04 7:12 AM)	+ / -
Is there anywhere where you can buy replacement scanner glass?

	Re: Hp officejet g85 by Ann (4/27/04 8:28 AM)	+1 + / -
I'm trying to solve my paper mismatch error. I can't seem to find the sensor cover. I have opened the machine so the scanner is at 90 degrees. I've moved the print cartridges. Can you please give me some more detailed info on what I'm looking for, and where exactly it is located? Thanks

	Re: Hp officejet g85 by Bert (4/27/04 9:05 AM)	+ / -
The sensor cover is the 'bulge' on the right side of the carriage. It is held in place by one T10 Torx screw. You can get a T10 Torx driver at a hardware store or a tool specialty store.

	Re: Hp officejet g85 by Ann (4/27/04 10:25 AM)	+ / -
Got it. Thanks!

	Re: Hp officejet g85 by Mike (4/30/04 2:26 PM)	+ / -
I keep getting a scanner failure error. It says 'scanner failure, turn off power and turn power back on', or something to that effect. Is there a fix for that?

	Re: Hp officejet g85 by Bert (4/30/04 4:41 PM)	+ / -
Before doing anything esle, I suggest doing a reset by pressing # and 6 while plugging in the power. A recent post claimed that cleaning the mirrors and lenses in the scanner would cure the problem. I can't verify this since I have not repaired a G85 with a scanner error. If you do the cleaning, mark all optical parts that you remove so they can be reinstalled in the same alignment. If cleaning does not cure the problem, then a new scanner module is the only recourse.

	Re: Hp officejet g85 by Print Mania (5/3/04 7:46 AM)	+1 + / -
my G85 says " REMOVE AND CHECK COLOR CATRIDGE" although cartrige is working fine the color is full & prints fine PS: i am using refilled color cartridge It was ok b4 only now it is giving this message but printing ok.

	Re: Hp officejet g85 by Bernie (5/3/04 8:29 AM)	+1 + / -
I have a three year old who managed to pull out the strip with the part number c4557-80001. The strip is intact but I don't know where to hook it up nor how to access these points.

	Re: Hp officejet g85 by Bert (5/3/04 11:41 AM)	+1 + / -
Print Mania Clean the cartridge and carriage electrical contacts with cotton swab moistened with water. If that doesn't solve the problem, consider a new color cartridge. If you have access to a Deskjet 900 series, you can test the cartridge in it. Bernie It seems that kids like to remove encoder strips. You will have to remove the case to reinstall it. The encoder strip threads through a slot in the carriage and connects to spring hook on the left and a stationary hook on the right. Take note that the slot in each end of the strip is angled allowing it to be installed only one way. Removing the rear cover. Looking from the rear, remove the T20 Torx screw on the left. This will allow you to remove the LIU (Line Interface Unit) cover and unplug the LIU. There are two push latches underneath that release the rear panel. It will hinge upward. Cables Removing the rear panel will reveal some cables connected to the scanner. Disconnect them. Removing the Scanner Tilt the scanner upward as if you are going to access the cartridges. You will see two large springs. Remove them. The front of the scanner pivots on two large hinges. Pry them apart with a slot style screwdriver. They will resist but will release and allow the scanner to rotate upwards. Rotate the scanner approximately 90 degrees and it will lift off of it's rear hinges. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected. Removing the rest of the case There is a flat piece held on by four T10 Torx screws and two side covers that will hinge outward when two T10 Torx screws on each one are removed. When the side covers hinge outward they can be removed. If the the carriage is captured in the service station, rotate the white gears to release it.

	Re: Hp officejet g85 by Bernie (5/4/04 7:59 AM)	+ / -
Bert thanks for the detailed and fast response. I have the strip back in place and everything back together not quite as well fitting but it's back up and running. Many thanks again.

	Re: Hp officejet g85 by Brian (5/4/04 11:50 AM)	+ / -
Bert, do you happen to have or have a link to a diagram of the assymbly around the part P/N C6426-60013 so i can make sure I'm looking at what you're talking about before I order. RE: The Alignment Failed error

	Re: Hp officejet g85 by Bert (5/4/04 1:51 PM)	+ / -
Go to this web page and a red arrow will be pointing at the spot sensor. partsurfer.hp.com

	Re: Hp officejet g85 by Brett (5/6/04 5:48 AM)	+ / -
Bert, Help. The right finger of the paper pusher bar ( I think that is what the part is referenced as ) broke during a paper jam. I am ordering a new part, but after following your instructions posted in previous messages. I still have not been able to disassemble to get to this roller assembly. I also am concerned because with only the two levers in place, the paper feeds and the two levers come up and stop the paper and carriage, I am concerned this may be indicating other problems with the assembly. thanks

	Re: Hp officejet g85 by Bert (5/6/04 2:51 PM)	-1 + / -
The paper pusher fingers retract just as the paper is picked up at the beginning of the printing process. They stay retracted until the paper leaves the exit rollers and then pop up to push the paper into the paper output tray. If the fingers are not retracted during printing, you do indeed have a another problem in addition to the broken fingers. A tab on the paper pusher is probably not in the right position, a difficult thing to describe without a closeup picture. The only thing I can suggest is taking the mechaniam apart and discovering how it works. I had the same problem the first time I replaced a paper pusher. It took a little head scratching to figure out what I did wrong. Tip: If your Deskjet/Officejet has a rear access door, NEVER remove a paper jam from the front.

	Re: Hp officejet g85 by Michael (5/10/04 6:54 PM)	+1 + / -
Help! The yellow color appears to have suddenly stopped printing on my HP G85. This happened in the middle of a document I was printing. The top half had the yellow tones in it and the bottom half did not. Now, the alignment test always fails and when I printed a test page, yellow does not show up on the page. Likewise, green and red both appear more as deep light blue and pinkish-red, respectively. Any ideas that may save me taking this to the shop?

	Re: Hp officejet g85 by Bert (5/10/04 10:37 PM)	+ / -
Clean the cartridge and carriage electrical contacts with a cotton swab moistened with water. If this fails to restore the yellow, replace the color cartridge. If you believe the cartridge is good test it in any Deskjet 900 series printer. The reason the alignment fails is because yellow does not print.

	Hp officejet g85 paper mismatch by Mark (5/12/04 11:05 AM)	+ / -
after a horific paper jam (looked like a ball the size of a grapefruit), my printer works, BUT it wont clean or align the printheads. everything else works fine (feeds paper etc). the error message says "paper mismatch; replace transparency with plain paper". coincident with this problem, i find a little clear plastic piece which has two lenses on it; it is not broken, but i suspect this is what is looking for the paper. upon closer examination, it appears that it may fit on the right side of the ink cartridge carriage. but i am not sure, and dont know the orientation (but it appears to perhaps fit with the small clear dot outboard and the striped lens part inboard) is this correct? if not where does it go? how do i put it back? what do i do????? thanks for any help. mark

	Re: Hp officejet g85 by Bert (5/12/04 12:38 PM)	+ / -
A broken spot sensor is the cause of your problem. You have found one of the parts to it. There is also a very small square piece of glass that falls out. I don't know if anyone has sucessfully repaired one of them. The spot sensor is a small circuit board under the cover on the right side of the carriage. The replacement part is P/N C6426-60013. You will need to do the diassembly below to get at it. There is a chance that the paper pusher is also broken. See the posts on 5/06/2004 05:48:53 and 5/06/2004 14:51:27 on this thread. Replacing it is another level of disassembly not dicussed below. Preliminary Turn on the power. Open the printer as if you are going to change a cartridge and then unplug the power. Removing the rear cover. Looking from the rear, remove the T20 Torx screw on the left. This will allow you to remove the LIU (Line Interface Unit) cover and unplug the LIU. There are two push latches underneath that release the rear panel. It will hinge upward. Cables Removing the rear panel will reveal some cables connected to the scanner. Disconnect them. Removing the Scanner Tilt the scanner upward as if you are going to access the cartridges. You will see two large springs. Remove them. The front of the scanner pivots on two large hinges. Pry them apart with a slot style screwdriver. They will resist but will release and allow the scanner to rotate upwards. Rotate the scanner approximately 90 degrees and it will lift off of it's rear hinges. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected. Removing the rest of the case There is a flat piece held on by four T10 Torx screws and two side covers that will hinge outward when two T10 Torx screws on each one are removed. When the side covers hinge outward they can be removed.

	Re: Hp officejet g85 by Michael (5/12/04 8:30 PM)	+1 + / -
What does a "warming up" message indicate? After that my G85 usually goes into "scannner failure"--also my G85 doesn't seem to be communicating with the computer (HP pavilion with XP). Any help would be much appreciated.

	Re: Hp officejet g85 by mark (5/12/04 9:00 PM)	+1 + / -
thank you so much for the help!! now you can say you have heard of someone successfully repairing one; what i did; turned on power, pulled plug, pushed printheads to left side. used torx10 to take off cover (just was careful and went in through front), pulled electrical connector and off it came. superglued it together; the little plastic tabs that allow it to snap together were broken off; gel type superglue worked fine. reassembled/tested. saved myself the $22 for a new part, as well as the down time!! thanks again for the guidance. mark

	Re: Hp officejet g85 by Bert (5/12/04 11:26 PM)	+ / -
Mark A scanner failure means that the lighted assembly that moves during scanning has failed. A recent post claimed that cleaning the mirrors and lenses could resuscitate them. I cannot vouch for this because I have never tried it. Mark the positions of the optical parts so they can be reassembled in the same positions. The other option is to replace the scanner assembly, P/N C6734-60073. Concerning the communications problems. Go to this web page for help. h10025.www1.hp.com Ignore the link on the previous web page for downloading the drivers. HP has been messing with their web site and managed to break things. Use this link to download the driver. h10025.www1.hp.com

	Re: Hp officejet g85 by syed Husain (5/15/04 11:58 PM)	+ / -
Great site. Where can I order that plastic strip that is behind the printer cartridge inside the printer. It has got ink drops on it and the printer uses it to align the cartridge?. Also how to open the panels of the printer to clear the blob of ink where the cartridges rest after printing. Look forword to your reply and many thanks.

	Re: Hp officejet g85 by Bert (5/16/04 12:45 AM)	-1 + / -
An inky encoder strip can be cleaned using a mild water based cleaner. No need to replace it. To clean the service station the case will have to be removed and the print mechanism partially disassembled. See the 5/12/2004 12:38:34 post in this thread to remove the case. To remove the service station for cleaning do the following. I recommend latex gloves if you want to avoid getting ink on your hands once the case has been removed. 1. Unplug the connector from the carriage drive motor. 2. Unplug the connector from the main electronics board. 3. Viewed from the front, remove the red screw from right side of the service station. 4. Remove the screw in the vertical frame to the right of the carriage drive motor. 5. Remove the screw in the vertical frame to the left of the belt tensioner. 6. Looking from the top, remove the two screws going through the carriage rod. 7. The vertical frame will now hinge up and come free of mechanism. 8 Looking from the front, there is a large latch on the right side of the service station. The wiring obscures it. Using a slot style screwdriver, release the latch and the service station will rotate CCW and lift out. Unplug the motor connector to free the service station from the mechanism. Cleaning the Service Station. 1. Remove the service station motor by removing one screw. 2. Scrap as much congealed ink as possible from the service station. 3. Immerse the service station in hot water to dissolve the remaining ink. This will take a while but after a few rinsings nearly all of the ink will be removed.

	Re: Hp officejet g85 by legalbeagle (5/17/04 4:45 PM)	+ / -
I purchased a duplexer (part C6463A) for my OfficeJet G85xi some time ago. It has never worked but I didn't have time to followup on the problem until today. My computer uses Windows XP. I saw something on the web today indicating that there was no driver for this combination. Is this correct? Is there anyway to fix the problem?

	Re: Hp officejet g85 by Bert (5/17/04 9:51 PM)	+ / -
Drivers included with XP typically are missing features. You can download the driver from HP or purchase it on a CD. The download is a huge time investment (60 MB) if you don't have DSL. h10025.www1.hp.com

	Re: Hp officejet g85 by legalbeagle (5/18/04 3:17 AM)	+ / -
According to HP's scan of my system, I DO have the most current driver. I notice that there's now a different part number assigned to the duplexer. Is it possible that that, as indicated by one writer, the 6463A just won't work with the G85 and XP together? (Notwithstanding that there was no such indication when it was sold.)

	Re: Hp officejet g85 by Bert (5/18/04 11:57 AM)	+ / -
Duplexer C6463A is listed as compatible with The G85. See the web page below. If you go to the current parts list, P/N C6487-60050 is shown. The double-sided printing option must be enabled in the printer properties. It doesn't seem reasonable that XP would require a different duplexer since duplexing is an electromechanical operation, at least thats what reason seems to demand. partsurfer.hp.com

	Re: Hp officejet g85 by nitpicker (5/19/04 4:55 AM)	+ / -
My ethernet cable going between two buildings, got struck by lightning and blew out the motherboards on both computers and also the Officejet G85 printer on the one will not power up at all. Any chance that this is a simple fix?

	Re: Hp officejet g85 by Bert (5/19/04 9:29 AM)	+ / -
Check the external power module for 18 VDC output. There is a green light on the connector that plugs into the printer. If it is on steady (not flashing), the power supply is working. If the power module is dead there is a chance that the lightning also zapped the internal electronics. If anything inside is dead, the unit is scrap.

	Re: Hp officejet g85 by Syed Husain (5/22/04 12:52 AM)	+ / -
Dear sir, Your site is very helpful. I opened the G85 and managed to clear out the paper. How do I remove the black plastic box that sits under the print cartridges whent eh printer shuts down. I opened the three screws on the side but the box refuses to move. Look forward to your reply. Thank you

	Re: Hp officejet g85 by Bert (5/22/04 11:49 AM)	-1 + / -
See my 5/16/2004 00:45:58 post in this thread to remove the service station.

	Re: Hp officejet g85 by Javier (5/24/04 8:35 AM)	+1 + / -
I have got a HP OfficeJet G85.I have installed Windows XP recently. I have already installed the printer (throught windows Xp, the HP CD was not valid for XP). The question is how can I get the scan and fax to work again? (without purchasing the HP cd for XP)

	Re: Hp officejet g85 by Bert (5/24/04 9:15 AM)	+ / -
Download it here. h10025.www1.hp.com

	Re: Hp officejet g85 by Bob (5/25/04 6:31 AM)	+ / -
months ago i had a problem with my color on the g85, i purchased a new color cartridge and the problem remained. Since then i cleaned the contacts for the cartridge, still no red or yellow appear when i do the head alignment and all printing that is not black come out in a light blue. what do you suggest??? also do you know of a service center in the Orange, Texas area???

	Re: Hp officejet g85 by Bert (5/25/04 9:15 AM)	+ / -
Also clean the electrical contacts on the carriage. Test the cartridge in another printer. Any Deskjet 900 series will accept it. Can't help with the service. CA is a long way from TX.

	Re: HP OfficeJet loses itself! by Tina (5/26/04 5:05 PM)	+ / -
Hi Bert, I came across this website and I'm hoping you can provide me with some assistance. I have the same problem with my printer that tw1279 had back in March, 2004 - Printer loses connection. Here was his post "I have a HP G85 OfficeJet all-in-one printer. The computer is a HP Pavilion 6740C. The problem is that the computer "loses communication with the printer" while printing. It doesn't happen all the time and and sometimes not until after the print job has started. If I restart it re-establishes communication. Also this happens whether attached via USB or Parrallel cable. I am using the latest driver from the HP site. Is there something else?". While I have both an HP printer and PC and this very SAME problem, I've just seen this very same error recently with a friend/co-workers HP Photosmart 7760 -- printing to two different laptops. I'm wondering if it's really a hardware issue or perhaps a driver issue? Please see if you can give me some insight on this. Thanks,

	Re: Hp officejet g85 by Bert (5/26/04 8:45 PM)	+ / -
Its possible that there is a driver issue but since you have the latest there is little you can do except report the problem to HP. Make sure your computer meets the minimum system requirements for the printer. Check for a secure connection on both ends of your printer cable. Check for viruses. Update to date virus definition are a must You may be running low on system resources. You may be running low on hard disk space. To isolate the problem, load the same driver on another system with the same operating system and see if the problem persists.

	Re: Hp officejet g85 by Ward (5/31/04 7:19 PM)	+ / -
My hp g85 stopped scanning and copying. The repair shop, to which I've already committed to paying $100 for diagnosing the problem, says I need a new scanner assembly and scanner motor which will cost a total of about $280 (including $180 in parts) to fix. Do you think I should (1) have the work done, (2) buy the parts and do the work myself (I have no experience with repairing such units but am fairly mechanical) or (3) dump it and upgrade to one of the new 7100 series units that cost $400 new? If I go with option 3, is there any market for my unrepaired unit? Thanks.

	Re: Hp officejet g85 by Bert (5/31/04 9:21 PM)	+ / -
I've never had the scanner apart on a G85, but if you can fix mechanical stuff you should be able to get it apart. I don't see any big challenge once you get access to the scanner head. It seems odd that both the scanner and scanner motor would fail together. You can get exploded views and parts info you here. http://partsurfer.hp.com If you are basically satisfied with the G85 I would keep it. The G85 black ink cartridge has more ink in it than the one for the 7110. The cost is 0.71/ml vs. 0.85/ml. Also, you will eventually have to disassemble it and clean the service station. It�s the mother of all messes when they run over, better to clean it before this happens. I have instructions. People sell parts machines on eBay.

	Re: Hp officejet g85 by TNash (6/4/04 7:49 PM)	+ / -
After reading the posts above I now know that I have a broken spot sensor. I have the plastic piece with the lenses and the small glass square. I fixed this some problem over a year ago. However, it seems that a piece is missing that would hold the plastic piece with the lenses in place. I keep putting it in and it falls right back out. Any suggestions?

	Re: Hp officejet g85 by Bert (6/4/04 9:23 PM)	+ / -
Other than attempting to glue the lens in place, the only option is to replace the spot sensor.

	Re: Hp officejet g85 by TNash (6/5/04 5:21 AM)	+ / -
Thanks for the quick response.

	Re: Hp officejet g85 by Geordie71 (6/6/04 12:56 PM)	+ / -
Bert, Bert, You seem to be a real hero. My G85 slips when printing leaving blank white lines across the page. Worst on photo paper. I see your recommendations not to remove jams from the front (oops, I should have read this some time ago). I can get inside and remove the back rollers based on instructions from you to earlier posts, but it is not obvious exactly where this slipping is occurring. Any suggestions?

	Re: Hp officejet g85 by Bert (6/6/04 8:59 PM)	+ / -
Paper slippage is generally caused by dirty feed rollers which can be accessed through the rear door. Clean them with a damp cloth. If this helps use rubber rejuvenator as a long term fix. http://www.fixyourownprinter.com/kkx3.html When you mention blank white lines, I assume they are running horizontal. It sounds like a cartridge problem, not a paper feed problem. If the rollers are slipping, then the printing would be overlaped. Perhaps your cartidge(s) are not working properly. Clean the carriage and cartridge electrical contacts with a cotton swab and alcohol. They could also be getting clogged by a gunked up service station. Has the printer seen heavy use? Test the cartidges in another printer. Many of the Deskjet 900 series use the same cartridge set.

	Re: Hp officejet g85 by Santi Jayani (6/7/04 11:13 PM)	+ / -
Hi, we need information on where to buy a used/new main pca officejet g85 with part no. c6734-60151. I found the same part number in some websites but it is for european version and officejet g95. Can we also use it for officejet g85? Thanks. Santi

	Re: Hp officejet g85 by Geordie71 (6/8/04 1:36 AM)	+ / -
Bert, Checkig and can't see my post of yesterdayso apologies if this is duplicate. I will be cleaning everything today, however you are correct that the symptoms are really the opposite of slipping. The paper actually jumps forward, creating white bands horizontally. As far as I can tell it (inevitably) then runs out of paperlength before completing the page and so it tries to print everything its got left at the last line of the page. I cannot see what mechanism does this. Thanks and regards

	Re: Hp officejet g85 by Ali (6/8/04 4:54 AM)	+1 + / -
Hi Immediately after replacing the both cartridges in my G85, an error message saying "incorrect colour cartridge installed" has appeared. Both Cartridges are genuine HP Products, and I have tried cleaning the electrical contacts on the carriage and the cartridge. I have tried 2 separate cartridges and have got the error message with both. Please help...

	Re: Hp officejet g85 by K D (6/8/04 9:53 AM)	+ / -
I have a paper jam in our HP G85... it says to clear it but I'm unsure how to 'open the door'... when I remove the back, I still don't have access to the jammed paper (or what's left of it... the rest of the sheet was ejected) which lies under the ink cartridges. Is there another 'door" I'm missing?

	Re: Hp officejet g85 by Bert (6/8/04 9:59 AM)	+2 + / -
Santi Jayani Part number c6734-60151 is the only version listed by HP and will work with the G85 or G95. Geordie71 Most likely the main electronics board has failed. Ali The correct color cartidge is HP 78. If that is what you are using, there is a possibility that the new cartridges are defective. If you still have your old cartridge, reinstall if and see if you get the same error.

	Re: Hp officejet g85 by sue maguire (6/9/04 4:06 AM)	+1 + / -
Bert Three additional machines are networked into the HP Officejet G85. Everything was fine until they upgraded our machines and moved us to Windows 2000. Now the three additional machines will only print in black and white (but the original machine which is Windows 98 still prints in colour). What can we do? Sue

	Re: Hp officejet g85 by Bert (6/9/04 12:45 PM)	+ / -
Make sure each of the three machines has the correct driver installed and selected. You can download drivers here. h10025.www1.hp.com

	Re: Hp officejet g85 by peter (6/10/04 11:04 PM)	+ / -
I wish to set up this fax in an automatic mode, where any non fax calls are passed thro to the telephone and answer machine or where the answer mc answers all calls and if a fax tone is received the fax machine intercepts the call. Is this possible? The manual software help gives no info other than either manual mode or auto fax answering.

	Re: Hp officejet g85 by Elaine Smith (6/11/04 5:59 PM)	+ / -
My officejet G85 will not print in yellow, blue, green. The alignment always shows that it failed. The color cartridges are good and I cleaned the contacts with water and alcohol, as you suggested to another person with a similar problem. What do I so now?

	Re: Hp officejet g85 by Bert (6/11/04 11:18 PM)	+ / -
Be absolutly sure that you have a good color cartridge. Even new cartridges come out of the box defective. You can test it in any working Deskjet 900 series printer. During alignment the G85 prints a special page that is scanned by a sensor on the carriage. If the color cartridge does not print all colors the alignment will fail. The black cartridge must be working also.

	Re: Hp officejet g85 - won't power up by fish (6/16/04 8:37 AM)	+ / -
I can't power up my OfficeJet G85. Tried holding 6 and # while plugging it in - no go. The 18 volt AC/DC power converter does not contain a diagnostic light, so I can't determine if the problem is with it or the G85 power supply. Any suggestions? Does the G85 contain a fuse that might have blown? The problem started a day or so after removing a severe paper jam.

	Re: Hp officejet g85 by Bert (6/16/04 9:05 AM)	+ / -
Check for 18 VDC voltage coming out of the external power supply using a voltmeter. If you don't have one, take it to a repair shop to be checked. They shouldn't charge for a two minute job. Call ahead.

	Re: Hp officejet g85 by Kent (6/16/04 2:35 PM)	+ / -
My G85 will not power up either. There is power in the power supply. Is there a way to check the internal parts of the printer? I really don't want to take it to a repair shop to spend $ for their "diagnosis".

	Re: Hp officejet g85 by Bert (6/16/04 3:54 PM)	+ / -
If you want to poke around in the innards see my 5/12/2004 12:38:34 post in this thread concerning removal of the case. Some hints and info 1. The power switch does not directly switch the power on and off. The electronics is always powered up and is only in the 'sleep mode' when the power is 'off'. 2. Check for a loose solder connection on the power input connector. 3. Check for an open fuse, assuming there is one, on the main electronics board. They will not look like standard fuses but will be marked with an F prefix. 3. There is a possibility that the power switch on the control panel is defective. 4. Be ready for the possiblility of defective main electronics board.

	Re: Hp officejet g85 by Rick (6/16/04 11:21 PM)	+ / -
Hi Bert, I need to service my G85 any sugestions regarding items to be cleaned & lubricated and what to use Thanks in advance

	Re: Hp officejet g85 by Rick (6/16/04 11:51 PM)	+ / -
Hi Bert, I need to service my G85 any sugestions regarding items to be cleaned & lubricated and what to use Thanks in advance

	Re: Hp officejet g85 by Bert (6/17/04 1:08 PM)	+3 + / -
Servicing the G85 isn't that big a deal once you get it disassembled. Here is what I do. 1. Clean the service station. Wear latex gloves. 2. Replace the carriage rod cleaning/lubricating felts, P/N C6409-80003 (2 req'd). 3. Clean the carriage rod. 4. Clean all rubber rollers with rubber rejuvenator. http://www.fixyourownprinter.com/kkx3.html 5. Replace the paper separator, P/N C4557-60011. 6. Clean the encoder strip with a mild diluted cleaner like 409. Disassembly Turn on the power. Open the printer as if you are going to change a cartridge and then unplug the power. Removing the rear cover. Looking from the rear, remove the T20 Torx screw on the left. This will allow you to remove the LIU (Line Interface Unit) cover and unplug the LIU. There are two push latches underneath that release the rear panel. It will hinge upward. Cables Removing the rear panel will reveal some cables connected to the scanner. Disconnect them. Removing the Scanner Tilt the scanner upward as if you are going to access the cartridges. You will see two large springs. Remove them. The front of the scanner pivots on two large hinges. Pry them apart with a slot style screwdriver. They will resist but will release and allow the scanner to rotate upwards. Rotate the scanner approximately 90 degrees and it will lift off of it's rear hinges. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected. Removing the rest of the case There is a flat piece held on by four T10 Torx screws and two side covers that will hinge outward when two T10 Torx screws on each one are removed. When the side covers hinge outward they can be removed. Removing the Service Station 1. Unplug the connector from the carriage drive motor. 2. Unplug the connector from the main electronics board. 3. Viewed from the front, remove the red screw from right side of the service station. 4. Remove the screw in the vertical frame to the right of the carriage drive motor. 5. Remove the screw in the vertical frame to the left of the belt tensioner. 6. Looking from the top, remove the two screws going through the carriage rod. 7. The vertical frame will now hinge up and come free of mechanism. 8 Looking from the front, there is a large latch on the right side of the service station. The wiring obscures it. Using a slot style screwdriver, release the latch and the service station will rotate CCW and lift out. Unplug the motor connector to free the service station from the mechanism. Cleaning the Service Station. 1. Remove the service station motor by removing one screw. 2. Scrap as much congealed ink as possible from the service station. 3. Immerse the service station in hot water to dissolve the remaining ink. This will take a while but after a few rinsings nearly all of the ink will be removed.

	Re: Hp officejet g85 by Annette (6/17/04 1:11 PM)	+ / -
I have a G85, matter of fact this is the second one, this replaced the 1st one due to the tech telling me that the ink cartridge blew up, now I am having the same problem with the second one. I have ink everywhere, it seems to be leaking from every part of the printer. I am now trying to get HP to replace this one. Any ideas on why these cartridges keep doing this? Thx Annette

	Re: Hp officejet g85 by Anonymous (6/17/04 1:54 PM)	+1 + / -
I have reposted my query of 10/6 Any ideas please????? Re: Hp officejet g85 I wish to set up this fax in an automatic mode, where any non fax calls are passed thro to the telephone and answer machine or where the answer mc answers all calls and if a fax tone is received the fax machine intercepts the call. Is this possible? The manual software help gives no info other than either manual mode or auto fax answering.

	Bypassing the Auto-Alignment by Philip Smith (6/17/04 2:53 PM)	+1 + / -
I gather that 90% of the "Stuck in cartridge auto-alignment hell" cases are caused by one of the ink cartridges not printing at least one of the colors. For those of us who don't care (ie print in b&w most of the time) and don't want to rush out and buy a new cartridge, try this useful tip from the HP site: Steps 1 & 2 are optional but recommended. 1. Clean the cartridges (Menu - 7 -(pause)- Enter) 2. Print a new alignment page. If alignment fails proceed to step 3. 3. Bypass the auto-alignment (most recent settings will be used) Hold down ENTER and press Menu. 4. You're back in business!!

	Re: Hp officejet g85 by Bert (6/17/04 3:53 PM)	+2 + / -
Hmmmm...cartridge blew up? Never heard of such a thing. I do know that if your G85 has seen heavy usage that its possible that the service station sump ran over. The cartridges dicharge a small amount of ink every time you start a print job. If the ink spill seems to orginate from the right side, I suspect that is what happend. I've cleaned up several with a leaking sump (or in HP language, spittoon).

	Re: Hp officejet g85 by Rick (6/18/04 2:03 AM)	+1 + / -
Hi Bert A friend of mine has a G85 and it intermittently gave the �scanner failure please switch off� After reading this site I decided to service it for him. The cleaning of the mirrors was spot on and with your help the service was very easy. I just delivered it to him it works fine. You are a star; dedication like yours is very rare Thanks Bert

	Help! G85 stopped working! by Mary (6/18/04 8:01 AM)	+ / -
Something happened the other day to my awesome Epson G85... when I turned it off, I hit the switch an extra time because it doesn't always turn off, and now it's broken... It just flashes the power light repeatedly and gave some kind of "Power On/Off" error message... I'm at work right now, so i don't remember the exact message... but I REALLY need help if anyone has any ideas....

	Re: Hp officejet g85 by Amy (6/18/04 10:14 AM)	+ / -
Our HP office jet G85xi is a 4-in-1 machine that has stopped printing out a confirmation sheet each time someone faxes something. Any way to get it back to printing the sheets? Thanks.

	Re: Hp officejet g85 by Annette (6/18/04 10:20 AM)	+ / -
I can see a small amount of ink spilling, but I had ink all over my hands and desk,the ink is still seeping out of the printer. Is it seems HP doesn't want to replace it. How expensive do you think it would be to repair it? Of course there is ink all over inside the printer, even leaked out the louvers in the side. I can not tell where the spill originated. This printer does see heavy usage. Any and all suggestions would be appreciated.

	Re: Hp officejet g85 by Kent (6/19/04 5:39 PM)	+ / -
My Hp G85 would not power up recently. I took it apart and now get the message:"ORION REV= AX6.0 Passed MEM Test" Any idea?

	Re: Hp officejet g85 by Bert (6/19/04 10:39 PM)	+1 + / -
Annette I can't speculate about how much it would cost to do the repair since I don't know labor rates in your area, or for that matter if anyone is willing to take on the job. If you like to repair mechanical stuff, you can do it yourself. See my 6/17/2004 13:08:07 post in this thread for intructions on how to disassemble and clean it. Wear latex gloves. When I encounter an ink spill, I rinse the inky parts with a slow trickle form a garden hose. Avoid getting water on the carriage, electronics boards, and motors. Let the print mechanism dry in the sun. Mary, Amy, Kent I'm lumping together your questions in the strange problems catagory. All I can suggest is doing a reset. Unplug the power, press and hold the # and 6 buttons, and then plug in the power.

	Re: Hp officejet g85 by Glenn (6/20/04 2:14 PM)	+ / -
Bert, I just followed your instructions to disassemble and clean my G85. It had 24,000 pages printed --man, was the "spittoon" full of dried ink! I also needed to straighten out the ribbon cable to the print head which had evidently become "creased" when my power supply went out. It was kind of noisey and jammed up the print head often. I just took the ribbon cable out and put the curl back in it by pulling it back and forth over the rounded edge of a table. My machine now works like new. Thanks for the great instructions! Glenn

	Hp officejet g85 - scanner failure by Todd (6/22/04 11:58 AM)	+ / -
Bert, Returned from vacation to find my G85 diplaying a message, "Scanner failure. Turn power off then on." Neighbor informed me lightning struck close to the house. Cable modem power supply was fried. This was plugged into a surge protector with the G85 plugged in next to it. The fax bank of buttons are dead. The scanner light does come on when restarted and I can get it to print. I did the #and6, it reverts back to the same message...Scanner failure. Any sugestions?

	Re: NOW WORKS!!!! by Mary (6/22/04 12:09 PM)	+ / -
Todd, try this... GOOD NEWS re: my 6/18 Posting...!!!! We had tried the #and 6 trick with no avail... then I just started pushing buttons... I pushed the Power button 3 times and held it down... Then it read "Initializing" and held the # and 6 down at the same time... IT NOW WORKS!!! All I had to do was reset the date and time....

	Re: Hp officejet g85 by Todd (6/22/04 1:57 PM)	+ / -
I had actually tried the # and 6 reset as stated in my original post. I'm suspecting either I fried the power supply -or- the main electronics board. Just wanting to confirm my suspicions...Bert? todd

	Re: Hp officejet g85 by Cynthia (6/22/04 7:03 PM)	+ / -
I have one of these all-in-one's and I need the power supply module (Delta ADP-45TB), where can I find one? Preferably cheap.

	Re: Hp officejet g85 by George (6/22/04 9:10 PM)	+1 + / -
My fax function on HP G85 has quit on me. It will not send nor receive. I tried the manual and it shows off hook. Phone line checks out and extension from G85 works. Any hints or help please.

	Re: Hp officejet g85 by Bert (6/22/04 10:47 PM)	+ / -
Todd See Rick's 6/18/2004 02:03:34 post in this thread. If you try cleaning the scanner lens and mirror, mark everything so they can be put back into the same alignment. Cynthia Go to eBay and search for P/N 0950-2880 or 0950-3807. Typically there are several for sale. George Verify that the cable going between the printer and the phone wall jack is good. If the cable is okay, I suggest doing a reset. Unplug the power, press and hold the # and 6 buttons, and then plug in the power. If the fax still fails to work you may have a defective Fax Module (P/N C6735-60001) or LIU (P/N C6735-60009 U.S. model). Go here for exploded drawings and other info. partsurfer.hp.com

	Re: Hp officejet g85 by Darren GT (6/23/04 4:11 AM)	+ / -
Hi Bert Im gonna cut a long story very short and say that i am now gonna uninstall a G85 completely and start all over again! i have had many niggling problems with it, i have been reading over your posts and ordered in a new spot sensor for it (P/N you provoded). now the odd thing or two wont work properly, so i thought it best to just start again as if it had just arrived on my desk! the only thing is i have no CDs as its a year or 2 old and im pretty new to this place. Can you point me in the right direction to where i can get the appropriate applications and drivers as if it were new??? ive been on the HP web site but there are many drivers to download and im unsure of which i need. I dont want to ninstall everything then end up with the wrong sorftware! Any help with this would be very much appreciated! my colleague is getting on my back about this printer! Cheers Darren

	Re: Hp officejet g85 by Bert (6/23/04 8:58 AM)	+ / -
Darren GT Which operating system are you using?

	Re: Hp officejet g85 by Darren GT (6/24/04 1:07 AM)	+ / -
Bert She is using XP Pro. I got her re-installed and everything seemed to be going smoothly until i got the paper missmatch, paper transparency error msg again! And thats with a new spot sensor. Im pretty much sure ive tried everything around this error to help solve it:- cold restarts, un-installing, re-installing, updating drivers for XP (as it was NT before hand), opening the whole thing up to see if i could see any physical damage, got a new spot sensor! aaaarrrhh, im not giveing up now till i get it sorted.

	Re: Hp officejet g85 by RGL (6/24/04 7:27 AM)	+1 + / -
Pool of black ink on table under my printer. Have been given two suggestions re: the problem, either a service station or spittoon base. Have tried to get both parts (have HP part number) but no success. Any suggestions.

	Re: Hp officejet g85 by Bert (6/24/04 8:55 AM)	+ / -
RGL The spittoon, part of the service station, has overflowed. All of the service station parts can be recycled. Follow my instructions on 6/17/2004 13:08:07 in this thread. Don't tip the printer any more than necessary because it make the spill worse. I use a slow trickle from a garden hose to wash the spilled ink out of the rest of the mechanism. Avoid getting water on the carriage, electronics boards, and motors. Let everything dry in the sun.

	Re: Hp officejet g85 by Bert (6/24/04 9:03 AM)	+ / -
Darren GT Download the XP driver here. Scroll to the bottom of the page and click "Download." I hope you have DSL, the download is 62 MB. h10025.www1.hp.com

	Re: Hp officejet g85 by Dave (6/24/04 11:28 AM)	+ / -
I just recently adopted a problem-prone G85xi. For some reason, when i try to change the ink cartridges on my G85xi, the print heads won't return to the center of the printer when I open the cover to access them. Does anyone have any easy suggestions?

	Re: Hp officejet g85 by Bert (6/24/04 2:47 PM)	+ / -
There is plastic tab that interrupts an optical sensor. When you open the cover to access the cartridges, the tab no longer interrups the sensor and the cartridges center. The tab is on the underside of the scanner/cover toward the back and off center to the right. I cannot visulalize any way that it could be broken off unless someone has removed the scanner/cover. If it is not broken then that leaves a defective main electronics board as a possible culprit. You did not mention any strange noises. If there are, that is another matter. More details might be helpful.

	Re: Hp officejet g85 by Anonymous (6/25/04 9:19 AM)	+ / -
Bert, thanks for the info; the tab isn't broken off. Also, it doesn't make any strange noises. The user I got it from said it has always done this, and she usually had to pull the heads in place to change the cartridges!! Ouch! I wouldn't be suprised to learn that the main board is junk. But I was wondering if it might be possible that the sensor is blocked/dirty causing it not to realize the tab isn't there (cover is open)? Would a reset of the machine possibly clear up this strange behavior? I tried the #6 buttons while plugging it in, no luck. Should I keep holding the buttons down for a certain amount of time?

	Re: Hp officejet g85 by Bert (6/25/04 9:53 AM)	+ / -
If the printer asks you which country you live in, it has been reset. I'm surprised that the carriage can be moved because it is normally locked in the service station when the printer is idle. Remove the scanner/cover and clean the optical sensor and check its solder connections. There is also a flex cable going between the sensor board and main board, reseat it. Removing the rear cover. Looking from the rear, remove the T20 Torx screw on the left. This will allow you to remove the LIU (Line Interface Unit) cover and unplug the LIU. There are two push latches underneath that release the rear panel. It will hinge upward. Cables Removing the rear panel will reveal some cables connected to the scanner. Disconnect them. Removing the Scanner Tilt the scanner upward as if you are going to access the cartridges. You will see two large springs. Remove them. The front of the scanner pivots on two large hinges. Pry them apart with a slot style screwdriver. They will resist but will release and allow the scanner to rotate upwards. Rotate the scanner approximately 90 degrees and it will lift off of it's rear hinges. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected. Removing the rest of the case There is a flat piece held on by four T10 Torx screws and two side covers that will hinge outward when two T10 Torx screws on each one are removed. When the side covers hinge outward they can be removed.

	Re: Hp officejet g85 by Brian (6/25/04 11:32 AM)	+ / -
Can you use the ADF on the G85 for scanning?

	Re: Hp officejet g85 by Bert (6/25/04 12:44 PM)	+ / -
Check your Users Guide. If you don't have one download it here. h10025.www1.hp.com&

	Re: Hp officejet g85 by Anonymous (6/25/04 3:05 PM)	+ / -
Hi all. This is an awesome site! I am trying to get rid of a bunch of paper files by scanning them onto a DVD with my OfficeJet G85. I have not been able to scan typed documents legibly. The letters of the words appear broken and fragmented. The font size does not seem too small and the lettering seems dark and bold enough to show up clearly. Does anyone have any suggestions? Thanks, Bill

	Re: Hp officejet g85 by Stan (6/25/04 8:29 PM)	+ / -
Bert, My problem is somewhat related to the reply you gave Anonymous, dated 6/25/2004, concerning the carriage. I too have inherited a malfunctioning printer. The printer head can be freely moved by hand with no problem and it keeps giving me the 'clear carriage jam and press enter.' I've had it apart to inspect for debris and there is none. While apart I made sure that all cables were seated properly by disconnecting and reconnecting. I've rotated the paper feed rollers in an upwards direction about one turn and cleaned the encoder strip all to no avail. It still gives me 'clear carriage jam and press enter.' When I do press enter, the carriage moves the left about 1" and stops. As I keep pressing enter it will eventually make it's way the far left and stop. I then uplug and move the carriage to the service station, plug in the power and it's the same thing all over again. Is it a malfunctioning board, unseated wiring, broken part or a combination of all three and then some? ~Stan

	Re: Hp officejet g85 by Bert (6/25/04 9:47 PM)	+ / -
My best guess is that the carriage is binding. Clean the carriage shaft with alcohol and lubricate the felt washers on each side of the carriage with Tri-Flow, available at cycle shops in 2 oz. squeeze bottles. When I service a G85 I replace the washers (P/N C6409-80003) because they get loaded up with ink overspray. I suspect that they don't lubricate the shaft very will when this happens. If your are still getting the carriage jam error after lubricating the washers, add one drop of Tri-Flow to each bearing on the carriage drive motor. Wipe off any excess. Even if lubrication gets the printer going, I still suggest replacing the felt washers.

	Re: Hp officejet g85 by Greg (7/1/04 5:19 PM)	+ / -
Hi, how can I adjust the attenuation settings as the machine is faxing too low a signal by about 2.4dB Thanks in advance

	Re: Hp officejet g85 by Bert (7/1/04 8:35 PM)	+ / -
I doubt if there are any signal level adjustments. Have you considered the possibility of a defective cable, dirty electrical connections, or a degraded internal component. There are two assemblies that could affect the signal level, the line interface unit (LIU) (P/N C6735-60005) and the fax module assembly (P/N C6735-60001). They can both be examined by removing the cover on the left (looking from the rear). It is held in place by one T20 Torx screw. I suggest removing these assemblies and cleaning their electrical contacts. Ink overspray migrates into the area around fax module assembly. It is held in place by one T10 Torx screw. Please let me know what you discover.

	Re: Hp officejet g85 by Mike (7/1/04 9:00 PM)	+ / -
My G85 does not seem to respond to the USB connection. It works OK with the Parallel cable. Any suggestions as to why the USB connection does not respond? I tried a different cable and a different USB port on the computer with no success.

	Re: Hp officejet g85 by Bert (7/1/04 10:12 PM)	+ / -
Will any other USB device work on your computer? Will the printer work on another USB equiped computer? Do you have the latest drivers from HP. Download them here. h10025.www1.hp.com Read the installation instructions carefully and if you are using Windows 98 or ME, take special note of the USB patch.

	Re: Hp officejet g85 by Gordon (7/6/04 1:54 PM)	+ / -
The service station motor (or the related gears) on my G85 make a noise when the service station moves back and forth on power-up or down. The gears don't appear worn and the motor rotates okay in both directions. Question: How can I determine if it's the motor or the gears, and where can I find replacement parts?

	Re: Hp officejet g85 by Bert (7/6/04 5:23 PM)	+ / -
Are you sure it is the service station? The motor and gears don't typically make a lot of noise. Both white gears run on plastic shafts that are molded into the service station body. Occasionally one of the gears will seize and break the shaft. Remove the service station motor and check the gears. A broken shaft will be obvious.

	Re: Hp officejet g85 by Gordon (7/6/04 7:10 PM)	+ / -
Yup, it's the service station (where old ink goes to die...or should I say dye?). Anyway, the sound is something that you would hear if the white plastic gear that is driven by the stepper motor were worn down and not completely meshing. The motor, which is held in place with one screw at the lower end and a plastic retainer on the upper end, has very little torque. With the motor removed, I can turn the white gear with little effort, so I know nothing is binding inside the service station. As I said earlier, that gear, as well as the motor gear, does not seem to be worn. When the motor is out, it "buzzes" louder than it should (in my opinion). When in place, the service station does move back and forth, and it captures the print heads when the power is off. Perhaps I should just ignore the noise. I also have an HP d135, and it's quiet. If I found a source, I might try replacing the motor; do you know the part number?

	Re: Hp officejet g85 by Bert (7/6/04 8:36 PM)	+ / -
Stepper motor P/N: C5870-60004 Small gear P/N: C4557-40079 Large gear P/N: C5870-40017 Spittoon P/N: C6426-40085 Lubricate the gear shafts with a small amount of light grease. FYI If you do a lot of black text printing, the G85 is cheaper to operate than the D135 ($0.71 vs $0.85 per ml of ink).

	Re: Hp officejet g85 by Darren GT (7/7/04 1:14 AM)	+ / -
Just a quick note to let anybody whos interested HP have now made P/N C6426-60013 unavailable or Discontinued as they call it. (Spot Censor that attaches to the side of the cartridge...mostly needed when you get the paper miss-match error when receiving incoming faxes) Im trying to find out who would still have the part in store and would still sell, ill post in when i find out. If anyone finds out b4 me can they please let me know. Cheers DGTX

	Re: Hp officejet g85 by Gordon (7/7/04 8:25 AM)	+ / -
Bert, thanks for the part-number info. As for the cost of ink, I've been getting refurb cartridges from 123injets.com and I'm happy with the results.

	Re: Hp officejet g85 by Anonymous (7/9/04 6:27 AM)	+ / -
BERT THANKS FOR YOUR HELP I HAVE SEND THE G85 TO A SERVICE GUY, AS ALL THE LIGHTS WERE STILL BLINKING EMMANUEL emmanuelsunset@aol.com

	Re: Hp officejet g85 by Emmanuel (7/9/04 2:22 PM)	+ / -
I NEED HELP TO CLEAR CARRIAGE JAM,IT SAYS OPEN DOOR CLEAR CARRIAGE JAM AND PRESS ENTER, I DID THAT BUT IT IS STILL LOCK TO THE LEFT SIDE,WHEN I TRY TO PULL IT, IT GET STOCK. WAITNIG FOR YOUR HELP BERT AND CO.

	Re: Hp officejet g85 by jerrold jay (7/9/04 4:09 PM)	+ / -
My problem is with the automatic paper feeder on the top of the g85. It no longer pulls the paper in correctly or ejects it completely. Can I service this problem? Is there source for this part if I need to replace it? thanks jerrold jay

	Re: Hp officejet g85 by Bert (7/9/04 10:16 PM)	+ / -
Emmanuel Unplug the printer with the cartridge door open and try to move the carriage. If the carriage will not come out of the service station , you will have to disassemble the printer and inspect the service station. See the 5/12/2004 12:38:34 post in this thread to remove the case. Start at "Removing the rear cover." The service station is operated by a motor and two white gears. Turn the large gear clockwise to release the carriage. If the gear will not turn clockwise, try turning it in the opposite direction. Does anything appear to be broken? Let me know what you find. Jerrold Clean the two rollers on the underside of the scanner cover and the two rollers in the feeder with a cotton swab and alcohol. Go to this web page for exploded drawings. partsurfer.hp.com

	Re: Hp officejet g85 by Roger (7/10/04 2:54 AM)	+ / -
Bert, hopefully you can help, my G85 often stops printing after a page or two, when the document is many more pages in length. I have tried to see if the PC is at fault, but the document is no longer on the PC print queue. If I turn off the G85 for a while, when I turn it back on it prints the rest of the document! Hope you can help, Roger

	Re: Hp officejet g85 by Bert (7/10/04 10:41 PM)	+ / -
I need some clarification. You say that the printer stops printing before a print job is completed and the PC print queue is empty. Does the PC or printer display any error messages? You also say that the job will complete after the the printer 'rests' for a while. Are you resending the print job to the printer or does the printer pick up where it left off on it's own when you turn it back on?

	Re: Hp officejet g85 by Roger (7/11/04 12:52 PM)	+ / -
The printer continues from where it left off, and after further investigation it looks like it may be a problem with memory on the PC. I moved the printer to a new PC and the problem has not happened again on the new PC. I moved the printer back to the old PC, and recreated the problem almost straight away. Weird that it did not show as a PC problem at first. Apologies for bugging you with this, but had tried everything other than a new PC until today. Roger

	Re: Hp officejet g85 by Craig (7/13/04 7:01 AM)	+ / -
I moved with my 85 and it got turned on its side. As a result the ink in the service station leak all over. At first I was getting paper jam errors and after cleaning the whole unit (unfortunately I unplugged and plugged back in the ribbon cables while it was powered in this process) now all I get is error c00e0042 and all the lights flash. I am guessing I need to replace the main board but any advice you could provided would be appreciated. If you know where to get a new board that would be helpful as well. Thanks, Craig

	Re: Hp officejet g85 by Bert (7/13/04 9:23 AM)	+ / -
Do a reset by holding in the # and 6 buttons while plugging in the power. You won't like the price of the main board (P/N C6737-69015).

	Re: Hp officejet g85 by Craig (7/13/04 9:42 AM)	+ / -
Bert, The reset wouldn't work. I check on the prices and you are right, more than a new printer. I will probably put the unit up on Ebay for parts. If anyone here is interested, let me know. I also have 2 color cartridges, the USB cable and power cord to the unit. Thanks, Craig

	Re: Hp officejet g85 by Anonymous (7/14/04 10:01 AM)	+ / -
Bert, The site for G85 service manual that you provided on 3/04/2004 is not working. Is there a current URL that leads to the service manual? Thanks, Ralph.

	Re: Hp officejet g85 by Bert (7/14/04 11:05 AM)	+ / -
I don't have any current sources for the manual. If you are having a problem, maybe we can resolve it without resorting to the manual.

	Re: Hp officejet g85 by Christi (7/14/04 11:32 PM)	+ / -
Hey Bert! Just wanted to say THANK YOU sooooo much! If I hadn't found your posts on here I would be deep in $$$ fixing mine. Thanks again!!!

	Re: Hp officejet g85 by Pinkie Terry (7/15/04 7:39 PM)	+ / -
I believe I need to replace part C6426-40021, Upper Paper Guide. It looks like there are 4 of these parts and if I can get the parts I want to replace all four. I looked on the HP parts page and it indicated the part is no longer available. Any ideas?

	Re: Hp officejet g85 by Bert (7/15/04 8:09 PM)	+ / -
One option is to recycle it off of any of these printers. partsurfer.hp.com It is actually one assembly with each 'finger' interconnected with a weak, easy to break, piece of plastic. Always remove paper jams through the rear access door.

	Re: Hp officejet g85 by Frank (7/16/04 6:45 AM)	+1 + / -
Problem: When a page is printed and ejected, the end of the page is stil resting on the front rollers. The sidetabs function, but do not cause the paper to fall completely in the tray. As a result, the next page gets jammed by the first, making printing more than one page quite annoying... (cleaning the rollers and sensor-strip does not help) Any suggestions greatly appreciated.

	Re: Hp officejet g85 by Bert (7/16/04 10:20 AM)	+ / -
The symptom you describe is typical of a broken paper pusher (P/N C6429-40031). The paper pusher has three 'fingers' that stand straight up when the printer is idle. They retract just as the paper feeds and pop up to push the paper into the paper tray when a page is finished printing. Removing paper jams throught front rather than the rear access door breaks them off. You have to remove the case and partially disassemble the mechanism the to the repair. I may have instructions already posted on this thread. If not I can post them. If you like to work on mechanical stuff you can do the repair.

	Re: Hp officejet g85 by mystery (7/16/04 12:27 PM)	+ / -
Hey,my scanner keeps saying that it's not connected to the compter, even though it is though a USB cable. There is no visable damage to the wire, but I'm not sure if I have the right wire.

	Re: Hp officejet g85 by Bert (7/16/04 1:06 PM)	-1 + / -
Are you refering to a standalone scanner or a G85? If not a G85, you are on the wrong forum. If you can make copies via the control panel buttons, make sure the USB cable is good by testing it on another printer or substituting another one. If the cable is okay, uninstall and reinstall the driver. I suggest downloading the latest version from HP. Hope you have a high speed connection, it's huge. h10025.www1.hp.com

	Re: Hp officejet g85 by Dr. Hans D. Clau (7/17/04 2:58 PM)	+ / -
I am a little confused about my G85. I have changed nothing in the configuration. From one day to the other I cannot make any copies or scan my documents. HP G85 starts, - after a minute I get the announcement (Turn power off then on asain) in the display to shut the HP down and restart. This I have tried now several times. - without success.

	Re: Hp officejet g85 by Bert (7/17/04 11:01 PM)	+ / -
Unplug the power. Do a rest by pressing and holding the # and 6 buttons while plugging in the power.

	Re: Hp officejet g85 by Don Johnson (7/18/04 10:05 AM)	+ / -
My Hp officejet g85 won't print! It spews forth blank paper as if it were selling it. The ink is fresh and the seal has been removed from the cartridge. Is there a comprehensive troubleshooting sheet for a case like this?

	Re: Hp officejet g85 by Bert (7/18/04 5:15 PM)	+ / -
If your printer is picking up paper and quickly running it through the mechanism, with little or no printing, you may need to delete and reinstall the printer driver. I suggest restarting the computer and disconnecting and reconnecting the power to the printer to see if that cures the problem first.

	Re: Hp officejet g85 by Richard (7/18/04 6:03 PM)	+ / -
I have the kicker bar not working, taking off the side panel I see the kicker bar cam gear (grey) plastic gear NOT rotating. One of the lugs is broken i.e. gear rotates when pushed by finger but not when g85 under power. What causes this grey gear to rotate? Feeder roller idler gear (white) behind this rotates OK when under power. Could a quick fix be to stick the grey gear onto the pin?? Any suggestions out there please. Thanks.

	Re: Hp officejet g85 by rhblake (7/18/04 6:05 PM)	+ / -
G85 - no service manual and I too repair them by the dozens. The printer inside is essentially a deskjet 970. A few regular problems are carriage jams, outfeed jams, dirty printouts, failure to pick paper, multifeed. Carriage jam is caused by one of two things usually - dirty encoder strip or gummy/dry carriage shaft. Clean both with water or windex or alcohol, then lightly coat the top and sides of the shaft with a teflon or silicone based oil - not WD40. Paper pickup probs cured by opening the back door (or duplexer if equipped) and cleaning the 3 large rubber rollers with water, windex or alcohol. Multifeed is more complex as the separation pad is bad and has to be replaced - cheap part that requires full teardown to replace. Dirty/streaky printouts are usually a glob of ink built up in the sump to the left of where the print carriage parks - use a flat screwdriver to get it out and wipe onto old newspaper and get rid of it then clean the cartridge bottoms. Outfeed jams are because the genuises that designed the unit put a weak paper "kicker" assy that you see with three skinny fingers, the left then the center break off from other jams and eventually no paper kickout and it stays half way in the outfeed. The "kicker" shaft is a $12 item but ends up $25 by the time it ships - 3" long item of plastic that looks like throw-away from a model kit. On the communciations error - new logic board is needed (aka main pcb). You can get it from HP or you can find repaired or aftermarket boards but you can buy a used unit on ebay cheaper that has other issues. Scanner errors - take off the scanner lid with the glass and thoroughly clean the underside of the glass - it is usually failing to optically park on the little HP logo on the glass at the white strip on the right side of the unit. Occasionally a scanner rod needs lube, occasionally a belt breaks but 99% are dirty optics. Never had to buy a scanner unit yet. By the way I do ship-in, ship-out repairs with flat rate labor if someone feels it's too dificult. Contact me at rhb57@alltel.net or rhb57@rbcsweb.net (sorry for the plug but this is one of those machines th average Joe will have problems repairing).

	Re: Hp officejet g85 by Richard (7/19/04 5:06 AM)	-1 + / -
An update to my previous e-mail, if I manually advance the grey cam to the point at which the kicker bar rises, paper loads ok, ejects ok but grey cam does not return to start-up position after the cycle. Hope that helps.

	Re: Hp officejet g85 by Bert (7/19/04 12:22 PM)	+1 + / -
There is a linkage that interconnects the paper lifter cam/gear to the paper pusher. The linkage slips over a pin on each of these assemblies. I assume the linkage is intact?

	Re: Hp officejet 7110 by Anonymous (7/19/04 1:33 PM)	+ / -
carriage jam the machine said open door and press enter nothing happend!!!!

	Re: Hp officejet g85 by rhblake (7/19/04 7:40 PM)	+ / -
Carriage jam is generally caused by the "encoder" either being dirty or the rail/rod that the carriage traveling on being gummy/dirty causing the encoding sensor on the back of the carriage board sensing wrong or misreading the movement. A bad belt can be at fault too but I have yet to see a bad belt on a G85/95, Fax1220, Officejet K60/80 or Deskjet 9xx series (all are the same printer inside). Clean the plastic strip that runs behind the carriage on both sides lightly with a lintless paper towel or soft rag with windex, water or even alcohol (twice to be sure all is off) then put a small drop of teflon or silicon based oil on your index finger tip (not wd40, something heavier like sewing machine oil or 3-in-1 type weight) and wipe it smoothly on the top, fron and back of the rod (repeat as needed to get a nice smooth coat on the rod without dripping into the printer). Cycle the printer a few times and try that. The encoding sensore usually doesn't get dirty as it has a 1/32" gap that pretty much prevents buildup of overspray but if a nice wet drop gets on the encoder strip it theoretically can get it's window dirtied - that requires teardown.

	Re: Hp officejet g85 by Richard (7/20/04 12:10 AM)	+ / -
Thanks Bert for responding so quickly. I do have the white linkage (kicker bar cam link)in place. Perhaps there is not enough tension applied to the paper lifter cam/gear?? The hole that the paper lifter cam goes through is movable is this the solution i.e. contracting the spring slightly i.e. moving the grey cam a fraction of a mm nearer the paper pusher sprigot?

	Re: Hp officejet g85 by Richard (7/20/04 6:36 AM)	+ / -
Bert, I have removed the grey (kicker bar cam gear) and the white (feed roller idler gear) from the machine and both are undamaged and intact (what I thought was a broken lug in my first message is the lug that goes "click" to secure the grey gear onto the pin - sorry about that). So the question is what gives the grey cam the follow-up 180degrees-ish of rotation once a sheet has been printed until the kicker bar rises again for the next print run? I'm stuck now, perhaps something has snapped off? Thanks.

	Re: Hp officejet g85 by Anonymous (7/20/04 6:38 AM)	+ / -
When my g85 turns on its saya self testing while blinking then the displays goes blank and nothing happens. Non of the parts moves. Can you tell me what is the problem and how can I fix it.

	Re: Hp officejet g85 by DJ (7/20/04 6:42 AM)	+ / -
When my g85 turns on its saya self testing while blinking then the displays goes blank and nothing happens. Non of the parts moves. Can you tell me what is the problem and how can I fix it.

	Re: Hp officejet g85 by DJ (7/20/04 6:43 AM)	+ / -
When my g85 turns on its saya self testing while blinking then the displays goes blank and nothing happens. Non of the parts moves. Can you tell me what is the problem and how can I fix it.

	Re: Hp officejet g85 by rhblake (7/20/04 9:16 AM)	+ / -
It does this even if after it goes off you press the power on button? When you first plug a G85/95 in they say self test and then go off until you press the power button and then it should come back with self test and then cycle and go to the date and time. If not it could be a number of things starting with a bad power brick, bad main board, etc.

	Re: Hp officejet g85 by rhblake (7/20/04 9:20 AM)	+ / -
Before I forget - does anyone have a G85, G85xi, G95, Officejet K60 or 80 series, HP Fax 1220 series or one of the Deskjet 900 machines (930c, 932c, 970cxi, etc) that they aren't going to fix and it has a good carriage? I need the printed circuit board from any of the above units to repair my own G85 - had to take mine out to repair a fax 1220xi for a client that needed it more than me and now I have to put one back in mine. I can use from a whole unit to just the carriage itself - depends on how far someone wants to take their unit apart. Contact me direct email at rhb57@rbcsweb.net or rhb57@alltel.net if you have what I need. Thanks.

	Re: Hp officejet g85 by Bert (7/20/04 9:39 AM)	+ / -
Richard I've never seen the problem before. I don't have a printer with the same mechanism in the shop right now. I do have one at home which I'll check and get back to you in about 10 hours. DJ Check the external power supply for 18 VDC output. The green light on the connector should be on but not blinking. If the power supply is okay, I suspect that you have a defective main electronics board. The cost of replacement is prohibitive.

	Re: Hp officejet g85 by DJ (7/20/04 11:27 AM)	+ / -
Thanks for your help previously. Now I get an error saying that I must clear carriage jam and my paper also get jam everytime i turn on the printer after the self test and initialization. Whats the proplem?

	Re: Hp officejet g85 by rhblake (7/20/04 11:38 AM)	+ / -
The carriage jam is either from jammed up paper stopping the carriage or the slider rod needs lubrication along with that 1/4" wide plastic strip that runs parallel to the rod (called the encoder strip) is dirty and being misread. The paper jam (if only one sheet getting stuck) is due to the large rubber rollers in back (take out the filelr door with the knob in back or the duplexer if you have that) and clean the three rubber rollers with a soft cloth with water, windex or even isopropyl alcohol. If you have the problem of multiple sheets being pulled then you have a bad/worn paper separation pad - that requires full teardown to replace as it's under the left most roller (as you look from the rear of the unit). IF you don't want to tear into it find a shop in the UK that knows how to work on the G85 as there is no service manual on how to work on this unit available outside of HP internal repair channels (contractors and HP official offices). If you have a shop repair it make sure they replace both the pickup roller shaft and paper separation pad so you won't have problems later. YOu might also have them replace the paper seapration pad in the document feeder too as this is a high wear item as well but very inexpensive.

	Re: Hp officejet g85 by Geordie71 (7/20/04 1:52 PM)	+ / -
Hi Bert, Many weeks back we exchanged views on how to fix a problem with slipping paper causing white lines to appear in the middle of pages. I dismantled and cleaned everything and it is now fine. I believe that the problem was dirt (probably ink) on the transparent plastic disk to the left of the carriage as you look from the front. I am sure that it has a better name but regardless of the name, cleaning it seems to have fixed my problem. It was definitely not cartridge or service station issue. Thanks for the help

	Re: Hp officejet g85 by rhblake (7/20/04 4:03 PM)	+ / -
Transparent plstic disk? Oh that's the encoder disk for the platen motor - it tells the mainboard/logic how the platen is moving and if dirty can give a misreading and cause the platen to rotate too far or not enough. It's essentially a rotary version of the fixed encoder strip for the movement of the carriage.

	Re: Hp officejet g85 by Roger (7/23/04 11:38 AM)	+ / -
Just a followup on my previous problem, the fault was definately PC related, but turned out to be a crack in the motherboard! Expensive fix, but worth it. Roger

	Re: Hp officejet g85 by shah (7/23/04 4:07 PM)	+ / -
error message remove and check black cartridege done several times same error can you please help many thanks fiazshah@ntlworld.com

	Re: Hp officejet g85 by rhblake (7/23/04 4:28 PM)	+ / -
HP has a note on this on their CSO website HP.com...when you take the cartridges out you see the two sets of pins, one for the 45 black and one for the 78 color, and the color has an aluminum bar in the middle? HP says you clean with a dry coffee filter as it's lightly abrasive and will remove both dried ink overspray and get mild corrosion off the pins. I, on the other hand, have had better luck taking a soft cotton cloth lightly dampened in alcohol to clean the ink and other off, then a piece of abrasive such as a strip of dry coffee filter. The pins will float in and out as you do this as they are small pins that have a tiny spring behind them and the spring touches the printed circuit board under the black molded plastic. One word though - if a pin is stuck below the plastic and won'tr come forward you can try a tiny wire or pin from the hole in the pcb back at the corresponding hole but from my experience a replacement from an other junked unit that has the same carriage is needed. I just had to do so on a Fax 1220xi - has the same printer guts as the G85/95.

	Re: Hp officejet g85 by Mike Palmer (7/24/04 10:29 AM)	+ / -
3 cheers for Bert! Thanks for all your time & expert advice! Mike

	Re: Hp officejet g85 by Hewa (7/24/04 11:10 AM)	+ / -
Hi Bert I have a problem with my Hp office g85 printer, I have switched it off yesterday, but when I switched it ON today it give me this Error massage( incorrect colour cartridge installed) Help pleas!

	Re: Hp officejet g85 by Bert (7/24/04 1:20 PM)	+ / -
You either have a defective cartridge or contaminated contacts. Clean the cartridge and carriage electrical contacts with a cotton swab and alcohol. If that fails, consider a new cartridge.

	Re: Hp officejet g85 by rhblake (7/25/04 6:25 AM)	+ / -
Incorrect color/colour cartridge message can also come from using refilled carts. Yes it may be a dirty contact set or bad 78 cart, but it may also be HP's firmware making you think you have a bad cart and therefore you throw it away and buy yet another at great expense. The 78 color catridge has an ID built into it, aka a serial number. This ID is remembered by the firmware which has memory locations for 2 IDs, the one installed and the previous one installed. If a person refills they have to have 3 cartridges to override this. I use one cartridge all the time and I got two that have permanently blocked jets that were given to me by clients - when my good refilled cart goes empty and needs filled (call that one A) I insert one of my crappy ones (call it B) and when the alignment page fails (because no color is printed on the align page, B is a worthless cart used only for ID) I put in the second junker cart (call it C). Again when the align page fails I replace it with my good A cartridge - the use of the B and C carts changed the firmware's memory slots pushing the ID of the good A out of memory so firmware sees this as a new from the box cartridge. A person can also use 3 good carts this way marking each A B C and cycling them in order. Once C is installed because A and B have been used the A and B have been refilled and when C goes empty A will now be seen as new, as will the B when it's turn comes around after the A goes empty, etc, etc. HP calls this a "firmware glitch" - BS this was done to preserve the money maker of the inkjet line - new cartridges. This is where they make their money on inkjets and even laserjets (hence the new chips to show if an OEM or aftermarket cartridge is installed) and since it's illegal to make the unit not function if a refill or aftermarket consumable is installed, they just make the laserjets semi-disabled by not showing certain things like toner level and also showing irritating things like "Non-HP Toner Installed" in the messages. Now that the chips are available for refurbished and non-HP new carts there is room for competition again. Epson does the same - but there are software tools to reset the chips on the inkjet carts making them refillable - sometimes hard to get but nonetheless available and worthwhile if if you had to put out a few $$ to get the software. Since your printer was powered off it may be that the firmware NVRAM ID is present but the machine's logic thinks that the cart has been changed and replaced with the same ID, giving you the message.

	Re: Hp officejet g85 by Jeff (7/25/04 12:12 PM)	+ / -
Printing works fine but scanner, copier, fax (scan) does not. Scanner returns to rights side, warms up and then begins moving right to left about 1 inch and then just keeps backing up and moving forward about 1 inch and never gets out of this loop. I have already taken apart G85 to clean glass and scanner rod. Scanner motor runs with worm gear just going clockwise then counter clockwise hence scanner moving forward then backward. Any suggestions ?

	Re: Hp officejet g85 by rhblake (7/25/04 1:11 PM)	+ / -
There is an encoder wheel on the motor - clean that and you might get it to stop the loop. also check for dust in the encoder sensor

	Re: Hp officejet g85 by David (7/25/04 2:30 PM)	+ / -
Hi! My G85 is leaking black ink. There appears to be a silver springloaded thing missing where the printer infaces with the black ink cartridge.

	Re: Hp officejet g85 by rhblake (7/25/04 8:37 PM)	+ / -
The spring loaded bar betwwen the rows of pins is for the color cartridge only - none for the 45 black. You may have a bad ink cartridge unless you refilled your old one - then it's a matter of setting it out overnight on it's back so that the pressure inside and outside equalize.

	Re: Hp officejet g85 by Finni (7/26/04 4:10 AM)	+ / -
I reciently got a new computer and I have lost the software for my HP OfficeJet G85 printer, to install it. Is there any site i can download this software? For Free. I really don't won't to have to buy another one.

	Re: Hp officejet g85 by Bert (7/26/04 9:07 AM)	+ / -
Download the drivers here, hope you have a high speed connection, the driver is huge (60 MB). h10025.www1.hp.com

	Re: Hp officejet g85 by Brian (7/29/04 9:13 AM)	+ / -
I am trying to replace the Ink bay in my G85. Any idea how to remove the old one?

	Re: Hp officejet g85 by Bert (7/29/04 10:55 AM)	+ / -
I'm not sure whether you are refering to the service station or carriage. Anyway, for disassembly instructions go to my 6/17/2004 13:08:07 post on this thread.

	Re: Hp officejet g85 by peter (7/29/04 10:32 PM)	+ / -
Hi, the problem I have with my scanner is if it returns to the right hand side, the belt slips over the drive shaft, leaving a krrr noice 3 times! is there a reason for this? It must wear down the belt quickly?

	Re: Hp officejet g85 by Bert (7/29/04 10:50 PM)	+ / -
I don't have a lot experience with the G85 scanner so I'm offering a quote from rhblake 7/18/2004. " Scanner errors - take off the scanner lid with the glass and thoroughly clean the underside of the glass - it is usually failing to optically park on the little HP logo on the glass at the white strip on the right side of the unit. Occasionally a scanner rod needs lube, occasionally a belt breaks but 99% are dirty optics. Never had to buy a scanner unit yet."

	Re: Hp officejet g85 by rhblake (7/29/04 11:32 PM)	+ / -
Bert this one sounds like his belt is worn and stretched or the recoil/tension spring is off or worn - the belt drive pulley has a pretty wide head on the end so that normally the belt won't come off of it. I'm not even sure if the scanner belt is available anymore either. Peter it sounds as though you have deeper problems than just a dirty scanner or dry shaft - the belt is not supposed to come off, normally.

	Re: Hp officejet g85 by Brad (7/30/04 7:20 AM)	+ / -
Hi: My G85 suddenly refuses to print color. I've changes cartridges, still won't print colors. After turning off/unplugging/6&# to reset, asks for language code, then asks to align cartridges. Alignment fails, I override (Enter/Menu), still no color. Please help. Brad

	Re: Hp officejet g85 by Bert (7/30/04 11:46 AM)	+ / -
Always clean the cartridge and carriage electrical contacts with a cotton swab and alcohol when things go 'weird'. It wouldn't surprise me if the replacement cartridge is defective based on the posts I have seen on this forum. Test the cartridge in a Deskjet 900 series.

	Re: Hp officejet g85 by rhblake (7/30/04 10:19 PM)	+ / -
Me too Bert- either HP is mal-producing carts due to high demand for carts or sitting in storage for long periods is making them react strangely - I even have gotten a few bad ones that are brand new, from reliable sources like Office Depot and Staples (I have never gotten a fresh working cart of any brand from Walmart). Another way to clean the contacts on the cart is with a common #2 pencil's red rubber eraser or a "pinkie" eraser - just abrasive enough to clean off corrosion caused by elements in the air due to storage and climate. If it doesn't work with that and setting the jets end of the cart on a saturated paper towel for 10 mins (to let any dried ink from storage work loose) then it's time to take it back to the store for a replacement or refund. My best luck has been with Staple's branded refurbed carts - fully loaded and always work and a few buck for beer left over instead of a brand new OEM.

	Re: Hp officejet g85 by Jason (8/2/04 8:41 AM)	+ / -
Bert - my G85 does nothing. No display. You mentioned the green led on the cord off the power brick should be on not blinking. Mine is blinking. Will a new power brick solve my problem?

	Re: Hp officejet g85 by Bert (8/2/04 9:55 AM)	+ / -
All most certainly. HP specifies P/N 0950-2880 or 0950-3807 as a replacement. P/N 0950-3807 is cheaper.

	Re: Hp officejet g85 Leak by David (8/2/04 11:49 AM)	+ / -
Well... I'm almost done. ...did everything recommended, and still the carts wouldn't align. So, I got some brand new carts and that fixed it. My G85 also won hands down in a race against the HP6110 I got to replace it. The only problem I have left to solve is that it woun't print or scan because it dosn't seem to be detecting the PC. I think it might be set to work through the seiral port versus USB connection. Any ideas? Thanks to all.

	Re: Hp officejet g85 by Bert (8/2/04 12:14 PM)	+ / -
Click on Start, Printers and Faxes (or for W98 Settings then Printers), then alternate click on the G85 and select Properties. Select the Details tab and you will see which port is selected. You can select a different port if need be. If that doesn't work, than I susggest reinstalling the driver. Do an uninstall first using the utilility that should be on the driver install disk.

	Re: Hp officejet g85 by Georgetta (8/4/04 2:14 AM)	+ / -
Can you tell me the part number for the power cord and where I can order a new one. I also need to order a new scanner glass and how hard is it to replace? Thanks

	Re: Hp officejet g85 by rhblake (8/4/04 5:37 AM)	+ / -
The glass is not difficult but if your old glass broke and got glass bits in the top you'll want to carefully vacuum them out while the scanner is open. The glass is C6680-60020 listed as $7.01 list price and the power brick/module is listed as 0950-2880 at $53.00 list (or 0950-3807 at $24.00) but if you need the "cord" that plugs into the wall and the other end into the power module you can use any common PC type 3 socket power cord with the D end rather than buying HP's part 8120-6260 at over $3.50 and shipping (for US, others more or less dependant on country/style). To change the glass you'll need a "torx" bit also known as a "star" bit - you can buy these at the tool section of department stores, Sears-Roebuck, auto parts stores, etc. You then unplug the G85 then unplug the top document feeder from the base unit and unclip it and lift the whole ADF up and off and set aside. Then get your finger nails under the edge of the control panel's overlay and pry it totally off and set aside. Then back where the ADF sets into the base you'll see two wells with each a torx screw - run these all the way out and set aside. Now open the front where you change cartridges and leave open. The actual control panel now have to be slid to the side - there is a clip in the front center that you lift while sliding it to the right - enough to allow you to unclip the top but allowing the panel to stay in the front well. Under the front you'll see a 1 inch wide plaastic clip at each corner of the housing for the panel from the bottom. Lightly pull each forward enough to allow you to unclip them and push them up (the scanner glass bezel/housing will lift in front) then grab the sides of the scanner housing/bezel and lift it up and off of the unit. Lay it top down on a table to work on it and you'll see how it mounts inside. Once you install it do an exceptional cleaning inside, the outside will be cleaned when all is done. Once the glass is in just set the glass and bezel in place and snap down the front, reinstall the rear screws. Then close the front, slide the panel into place to the left, then snap the overlay totally down completely and set the ADF into it's slots and clip the cable in and then carefully reconnect the connector and power the unit up.

	Re: Hp officejet g85 by Anonymous (8/5/04 3:03 AM)	+ / -
Hi , I have an OfficeJet G85 that is 2.5 years old and has worked perfectly until now. When I tried to turn it on this morning. Nothing. The power seems ok as the light in the power cable plug that fits into the back of the printer is on. There was nothing to indicate a problem last night when I used it last. I prised off the front panel and looked at the module, but it is sealed with a few screws. Are there some user-serviceable parts inside there that I should check? Any ideas what's wrong? Thanks a lot Julian Shillcock

	Re: Hp officejet g85 by Anonymous (8/5/04 5:12 AM)	+ / -
If the green LED is steady and bright the module should be good - it might rather be a bad board in the G85 itself. You might be better to measure the output voltage of the power module rather than opening it as well, the output is on the label (18 V). Another thought is a possible bad solder joint at the female connection on the board inside the G85 (Laserjet 5L and 6L machines suffer from cracked power inlet solder joints but give themselves away with the spark since they run 110v directly in).

	Re: Hp officejet g85 by max (8/5/04 7:41 PM)	+ / -
Help,I have the hp officejet g85xi, this dumb thing will not load the software. I get errors. I have win2k pro. I am using usb connection and it see the device but, cannot load the print driver. What driver should I use? I downloaded the 60 mb driver. What do you think?

	Re: Hp officejet g85 by rhblake (8/5/04 7:46 PM)	+ / -
Go back to the downloads and get the USB patch and run it first - it should clear the registration problems that come from a previous installation of the USB setup of the G85. The G85 and Xi are identical except that the G85 has more internal memory than the Xi. The G95 has an included network print server.

	Re: Hp officejet g85 by Georgetta Gans (8/6/04 2:05 AM)	+ / -
Just wanted to say you are awesome! Thank you so much for the information!

	Re: Hp officejet g85 by Georgetta Gans (8/6/04 2:05 AM)	+ / -
Just wanted to say you are awesome! Thank you so much for the information!

	Re: Hp officejet g85 by Georgetta Gans (8/6/04 2:06 AM)	+ / -
Just wanted to say you are awesome! Thank you so much for the information!

	Re: Hp officejet g85 by rhblake (8/6/04 5:29 AM)	+ / -
Me? Just trying to help - glad I could help you with what you needed.

	Re: Hp officejet g85 by T (8/6/04 9:12 AM)	+ / -
hey how do you turn the language to english

	Re: Hp officejet g85 by Bert (8/6/04 9:24 AM)	+ / -
Hold in the # and 6 buttons while pluging int power and you will be asked to select the defalt language.

	Re: Hp officejet g85 by RayMc (8/13/04 1:19 PM)	+ / -
The Officejet G85 seemed to lock up in power save mode. I turned power off and then when plugged back in, there are no lights and the LCD display is blank (looks like some scanning is still taking place). The power supply measures 18 volts when connected to the G85. I tried resetting with the 6 and # keys pressed while applying power. No Help. I tried pressing the 6 and * key and got a message "ORION REV = AX6.0 Passed MEM Test". Any thoughts on where to look next? How likely is it that the G85 should be replaced with a new 7110? Thanks RSM

	Re: Hp officejet g85 by rhblake (8/13/04 1:57 PM)	+ / -
Very possible that the main electroncis has gone bad BUT I would use caution replacing it with the newer 7110 - many people are very dissatisfied with the newer HP equipment especially the Officejets. One possibility is to find a used but working G85 or 95 on ebay cheap and pull it's board rather than getting into the newer more expensive gear or trying to replace the expensive board. I continually cannibalize two units into one and hang onto parts that are left over and usable - unfortunately no boards.

	Re: Hp officejet g85 by Mark G (8/13/04 7:57 PM)	+ / -
Printer cycles on & off,LED screen reads Initializing momentarily then turns on & off.Tried 6 # power cycle???

	Re: Hp officejet g85 by Ole (8/17/04 1:55 PM)	+ / -
Looks like this is the place to be for the G85. I get an error after self test. It says paper jam, I have looked and had the machine apart and there is nothing to be found, also the cartridge carrier goes all the way to the left and stays there even when the door is opened. It is not stuck as I can move it when the power is off. Any help would be great. Ole

	Re: Hp officejet g85 by rhblake (8/17/04 2:40 PM)	+ / -
Well the carriage to the left is normal with a paper jam error as far as the machines I'v worked on have done. With no paper in the path I would say that the sensor for the paper path is 1)stuck 2) dirty (they are opto-mechanical). It depends on how far you have disassembled whether you've checked everywhere or not or have inspected the sensor flags

	Re: Hp officejet g85 by Bert (8/17/04 2:53 PM)	+ / -
Try the procedure on this web page. The G85 is not a listed model but the mechanism is the same. h10025.www1.hp.com

	Re: Hp officejet g85 by ole (8/18/04 11:00 AM)	+ / -
Thanks for the quick reply I tried Bert's suggestion a few times to no avail. Can you tell me where the paper sensor's are and what they look like. The cartridge carrier is still going over to the left then gives kind of a grinding noise if this helps at all. Thanks Ole

	Re: Hp officejet g85 by Bert (8/18/04 11:25 AM)	+ / -
Clean the encoder strip on both sides with a paper towel and a mild diluted cleaner like 409 just to eliminate a possibility. Were is the paper sensor? Remove the rear access door. On the left, looking from the rear, at the top of the feed rollers there is a small lever like device that actuatates an optical switch after the paper feeds. It could be struck, out of place, or missing. I believe there is a similar device used to detect the presence of the access door (don't quote me). Don't get them confused.

	Re: Hp officejet g85 by ole (8/18/04 12:01 PM)	+ / -
I have cleaned the encoder strip. I looked for the sensor in the rear of the machine to the left and it appears to move ok. But on the right side there maybe a peice missing it looks like something should snap in to it but I can't be sure since this is the first time looking at the G85. Thanks Ole

	Re: Hp officejet g85 by rhblake (8/18/04 1:34 PM)	+ / -
If you mean a plastic faceplate light grey in color with a gear (large and white) visible then no there is nothing missing - if you have a duplexer instead of the rear door that's where the duplexer is driven from. Take a Q-tip dampened lightly with Windex, and without damaging the sensor flag run it between the legs of the U os the sensor - repeat with the other side dry to get excess out. Try again. If not then next step will have to be pondered by myself and Bert.

	Re: Hp officejet g85 by ole (8/18/04 2:50 PM)	+ / -
The peice I am talking about is to the far right above the rod that holds the big black rollers. It looks like it would go between the two black peices that the paper is guided through. It kind of looks like the same hook up as the flag on the other side. I think I have tried the Q tip in the right place it is the only flag peice i see. still doing the same thing. Thanks again for your help. Ole

	Re: Hp officejet g85 by Randolph (8/19/04 8:10 AM)	+ / -
Please help me. My HP Officejet K80 have this error: "Paper Mismatch Replace Transparency with Plain Paper then press enter". I have done this so many times still nothing happens, please tell me what to do. This only happens when there is a fax coming in or if i go online using my fax machine. Please tell me what to do.

	Re: Hp officejet g85 by Bert (8/19/04 8:54 AM)	+ / -
This is a thread for the G85. Open a new thread for the K80 and I'll tell you whats wrong.

	Re: Hp officejet g85 by Ray (8/19/04 10:23 PM)	+ / -
I have a G85 which is showing a Paper Jam error. No paper is jammed, but the paper lifter does not seem to operate when the feed rollers turn. It almost seems as if a sensor is stuck that is indicating a permanent Paper Jam. Thanks for any help you can give.

	Re: Hp officejet g85 by Bert (8/20/04 9:20 AM)	+ / -
The paper lifter may be out of place. Remove the rear access door and pull the sliding paper tray forward. Check the shiny metal piece about 1" X 2". If it's tabs are not in slots in the bottom, that is your problem. The paper sensor can be viewed by removing the rear access door. Looking from the rear, it is a small lever like device at the top of the left feed rollers. It should move freely. Officejet G85 Paper Lifter, Reinstalling The metal piece (paper lifter) lifts the paper so it can engage the feed rollers. 1. Looking from the rear, remove the T20 Torx screw on the left side. This will allow you to remove the LIU (Line Interface Unit). 2. Remove the rear access door. 3. Remove the rear panel by pressing two latches underneath. It will hinge upward. 4. Release and remove the feed rollers by rotating the lever toward you that is integrated into both black feed roller shaft bearings. The levers rest in detents and must be pried outward slightly with a small slot style screwdriver before they can be rotated (Note: There may be a protective cover on the right that must be removed before the rollers are removed. Two clips hold it in). 5. Pull the sliding paper tray forward. 6. The dislodged paper lifter can now have it�s tabs reinserted into the slots in the bottom of the printer. The slots are between the left two feed rollers. Tip: Always remove paper jams through the rear access opening.

	Re: Hp officejet g85 by Shawne (8/20/04 7:11 PM)	+2 + / -
i went to scan something and i got a "scanning error. Cannot connect to PC". It worked before, don't know what changed. The Printer and copier still work. Any help is appreciated. thanks

	Re: Hp officejet g85 by rhblake (8/20/04 7:20 PM)	+ / -
Bert good point on the jams from the rear - that's why the rash of broken paper pushers lately in the machines using the Deskjet 9xx style print engines (G85 is one of them) and now HP has stopped allowing anyone to purchase them - what a crock that they can control what parts we can buy to fix the machines we bought! Imagine GM disallowing sales of spark plugs and not allowing other distribution channels to make or sell them as well - heck of a way to promote sales huh? Anyway I just repaired a G85 thru a ship-in/repair/ship-back system to a guy that works for HP - he can't even get the part yet I bought 3 in May...should have bought 300 if I knew this would happen. On the other problem for Shawne - go to the file download site for the G85 at HP.com under downloads and get the USB program that will help delete the USB installation properly. Then reinstall your software or the newest one (I use the older version that came with mine under Win2000, don;t like the way they monkeyed up the newer version) and then see if you regain communications. You should first check that your USB cable isn't damaged though by using a different USB cable - USB looks durable but it's a very fragile cable.

	Free Hp officejet g85 Parts Printer by andy (8/21/04 7:02 AM)	+ / -
I have a G85 printer I am getting rid of, and am willing to give it to anyone who wants it for parts. The power supply seems fine (steady green light), but no life at all in the printer. Probably a board gone(?). Many parts surely still good, incl. the "brick". Lightly used for 2 years. I'm in the Philly area (western suburbs: near West Chester). Please contact if interested in a free parts printer.

	Re: Hp officejet g85 by rhblake (8/21/04 7:21 AM)	+ / -
Sent you a direct email Andy...hold this for me as I have need for one as noted in the email.

	Re: Hp officejet g85 by Ann (8/22/04 7:58 PM)	+ / -
I am running XP with my printer. I changed to a USB and now it won't print at all. When I try to print it give me this message: Error initializing output device. I have downloaded the driver update. I am puzzled and would appreciate any help. Thanks

	Re: Hp officejet g85 by Ann (8/22/04 7:59 PM)	+ / -
I am running XP with my printer. I changed to a USB and now it won't print at all. When I try to print it give me this message: Error initializing output device. I have downloaded the driver update. I am puzzled and would appreciate any help. Thanks

	Re: Hp officejet g85 by Bert (8/22/04 8:34 PM)	+ / -
Make sure that you have a good USB cable. Uninstall the driver. The download should have an uninstall utility included, either included on the screen that is displayed when the installation starts or in the program group that was created. Once that's done go to this web page and follow HP's instructions. h10025.www1.hp.com

	Re: Hp officejet g85 by Bob (8/23/04 10:30 AM)	+ / -
Doe anyone repair the main logic board. I have a couple of G85 in shop. HP wants too much for a board.

	Re: Hp officejet g85 by rhblake (8/23/04 12:12 PM)	+ / -
Sent you a contact to get with by email or phone - I think he does repairs on them, up in the Chicago area.

	Re: Hp officejet g85 by Sandy mellis (8/23/04 1:45 PM)	+ / -
My officejet G85 will not print anything, the printer scans the document but will not take in the paper to print, this also happens when I try to print from my computer. Any ideas?

	Re: Hp officejet g85 by rhblake (8/23/04 2:32 PM)	+ / -
That would likely be that the large pickup rollers in the back are dry and dirty. You can turn the unit around while unplugged and take a soft cloth that doesn't leave any lint and clean just the wheels with the rubber by lightly moistening the cloth with windex, water even isopropyl alcohol. once you clean a section roll it further by pushing the wheels some towards the top (or the other way if you feel binding but I'm pretty sure upwards, the way it feeds) and clean the three for the exposed surface. Do this until you see the clean area you started with and then put the back door (or duplexer) back on and try it out. You can change the whole roller shaft too easily by removing the torx screw over by the phone port, sliding that cover off, pulling the phone unit (LIU) out and the reaching under the center rear cover and unlocking the two snap locks at the bottom and pulling out. The tricky part is unlocking the pastic guide around the right side gear hole, it has tabs on bottom and top to unlock and then pull out. Then there is an unlock lever on the shaft on either side - Black in color and you pull them away from the metal slightly to let the index pin loose and then swing to the unlocked position and them carefull pull the roller shaft out and set the new assy in, in reverse of the removal. If you need to do that I have to let you know that HP has blocked that from outside sales, p/n C6429-60144, but it can be found on a number of printers that people might have laying around as junkers - Color Copier 180/190 C6741AR, C6741A, C6743A Color Copier 280/290 C6742AR, C6742A, C6744A DeskJet 930C-C6427A C6427AR, C6427A, C6427J DeskJet 930C-C6427F C6427F DeskJet 930C-C6427G C6427G DeskJet 932C C6427BR, C6427B DeskJet 935C-C6427E C6427E DeskJet 950C C6428AR, C6428A DeskJet 952C C6428B DeskJet 955C C6429C DeskJet 970Cse C6429B DeskJet 970Cxi C6429A InkJet FAX 1220xi C8462A InkJet FAX 1220 C8461A OfficeJet G55 C6734AR, C6734A, C6738AR, C6738A, C6736AR, C6736A OfficeJet G85/G85xi C6737AR, C6737A, C6737B, C6739AR, C6739A OfficeJet G95 C6740AR, C6740A, C6740B OfficeJet K60/K60xi C6748AR, C6748A, C6749A OfficeJet K80/K80xi C6750A, C6751A Of course they may be in as bad of shape - or you might get rubber rejuvenator from this site's parts and supplies area. I think they have an 8.5x11 pad with it thats easy to use.

	Re: Hp officejet g85 by Rex (8/23/04 4:06 PM)	+ / -
My G85 is pulling the paper back in after it prints. If I print one page at a time I am fine. If I try and print multiple pages it will grab the recently printed sheet and try to pull it back into the printer and crinckles it all up like an accordian. Any suggestions?

	Re: Hp officejet g85 by rhblake (8/23/04 4:16 PM)	+ / -
That is probably the three fingered paper pusher having broken fingers - look inside the area where the paper comes out, near the top of the tray the paper goes to - you will see a rod attached to the bottom that is supposed to have three fingers up that sit into three slots in the bale mechanism. Likely your paper is not ejecting all of the way because the fingers are missing. Normally I could order these C6429-40031 paper pusher parts but HP has been nice enough to recently block most of the high wear parts from any outside sales, even resellers don't have these that I know of AND the part is a full teardown item to replace. I do them on a ship-in/repair/ship-out flat rate basis and the last I did was for a person that works in a division of HP for his office but I can't get anymore at the moment and neither can you the owner. I am scrambling to locate a vendor that has some or even a plastics maker that will create aftermarket reproductions - nothing right now. For now just be sure to stay at the unit when doing multiple sheets and as they finish remove them forward by hand to prevent the crinkle and jam.

	Re: Hp officejet g85 by Carmel (8/23/04 5:18 PM)	+ / -
The multi-page paper feeder is pulling in all the pages at once. How can I fix this? It also sometimes crinkles the pages as it comes out of the feeder if I feed them in one by one.

	Re: Hp officejet g85 by rhblake (8/23/04 7:29 PM)	+ / -
Do you mean the top document feeder for the scanner or the feeder that sends plain white paper into the printer?

	Re: Hp officejet g85 by Carmel (8/23/04 7:35 PM)	+ / -
rhblake: I am talking about the top document feeder.

	Re: Hp officejet g85 by rhblake (8/23/04 7:54 PM)	+ / -
The crinkling and jamming is likely a part of a previous jam in the paper path and the feeding of more than one page is a worm or broken separation pad. I see no real parts listed for the ADF assy at HP and it's only used on the G85/95 series and the Color Copier 280/290 (a G85 without an LIU and the input ports disabled in firmware is the only diff really). Anyway follow the opening and do what you can if you have mechanical abilities but remember if you break it you own both pieces. You can open the ADF unit but it's best to unplug it from the base, unclip the cable and set it on a table. Flip it on it's top upside down and in the front of the unit you'll see two places where there are plastic clip downs. Carefully undo those and move the lid section towards the back and off. Then look into the ADF lower section for loose paper. For a separation pad look in the area where the originals sit waiting to be loaded for a pad, usually a U shaped pad witha metal spring backing or plastic that has a spring under it. It has been a while since I've opened an ADF so without a breakdown and recent memory I can't give you more than that. Bert may have more experience with them more recently and be able to give a better description.

	Re: Hp officejet g85 by pam clay (8/24/04 8:58 AM)	+1 + / -
My automatic feeder will feed the paper in, and it will be in the correct position, but then it will say original jam:Clear jam and then press Enter. No paper goes to the back feeder anymore, so I can't make multiple copies or fax multiple pages.

	Re: Hp officejet g85 by Sandy Mellis (8/24/04 11:32 AM)	+ / -
Thanks for the advice rhblake, unfortunately cleaning the rollers does not appear to have solved the problem. Actually the rollers look to be in good nick and when I turn them manually they readily grab the sheet of paper, it just does'nt happen during the printing or copying process. When I try to copy the scan happens but nothing else and the green light on the quality display just keeps flashing until I press the cancel button. If I don't press the cancel button and try to do anything else the display reads busy and I am unable to do anything until I switch the machine off then on again.

	Re: Hp officejet g85 by Bert (8/24/04 12:33 PM)	+ / -
Pam If the page is staying in the scanner, clean the two white rollers. They are on the scanner cover. Use a damp cloth. If that helps I suggest using rubber rejuvenator as a long term fix. http://www.fixyourownprinter.com/kkx3.html

	Re: Hp officejet g85 by Bert (8/24/04 12:36 PM)	+ / -
Pam If the page is staying in the scanner, clean the two white rollers. They are on the scanner cover. Use a damp cloth. If that helps I suggest using rubber rejuvenator as a long term fix. http://www.fixyourownprinter.com/kkx3.html

	Re: Hp officejet g85 all in one by Ann (8/24/04 10:30 PM)	+ / -
I have XP and OfficeJet G85 all in one. I have a Dell computer. I upgraded to a new driver and it said it only worked with an USB. I bought one for $24 and put it on the computer and printer. I don't know if I have to plug it in a certain place or just anywhere on the back of the tower. Now I can't get it to print at all. In Word Perfect I get the message "Error initializing output device." It won't print in notepad either. I have taken if off and put the regular printer cord and that doesn't work either. I have deleted and reinstalled printer and drivers. HELP please. Thanks Ann

	Re: Hp officejet g85 by Bert (8/24/04 11:30 PM)	+1 + / -
I don't know where you got the driver but HP's web site says the downloadable driver works with either USB or parallel. h10025.www1.hp.com Go to this web page to work through USB installation problems. h10025.www1.hp.com If the driver will still not work, I suggest uninstalling it again. Generally the driver installer has an option to uninstall an installed driver, or it may be in a program group that was created. If neither of these options are available, go to the Control Panel and select Add/Remove Programs and uninstall anything that is obviously part of the G85 installation. If you have not downloaded the driver in the first link, I suggest that you do so. The only downside is that it is huge, 60 MB. Go to this link for installation instructions. h10025.www1.hp.com

	Re: Hp officejet g85 by Anonymous (8/27/04 8:46 AM)	+ / -
I saw the previous notes about the G85 with the "check colour/black catridge" problem. I did as Denny Conway directed. Fact is, I have done it several times to no avail. Is there something else that I can do? I can get the page alignment to operate, but it always says it has failed. I have had THIS G85 only about 18 months. Thanks, Bill

	Re: Hp officejet g85 by Bert (8/27/04 9:39 AM)	+ / -
You must be able to print yellow and black. If you cannot, the odds favor a defective cartridge. Always clean the cartridge and carriage electrical contacts with a cotton swab and alcohol when there may be a cartridge problem. If you removed a paper jam through the front or had a multiple sheet feed, the spot sensor may be broken. There is discussion of the issue in this thread. Go here for sample aligmnent page printouts and the procedure to bypass the the alignment. h10025.www1.hp.com

	Re: Hp officejet g85 by Ann (8/27/04 12:40 PM)	+ / -
Thanks Bert and all who tried to help. I uninstalled the drivers one more time and it worked this time! I can print. It doesn't start immediately but does within a few seconds after I set the HP to print. Ann

	Re: Hp officejet g85 by Craig (8/27/04 1:05 PM)	+ / -
I have a G85 for sales (does not work, bad main board????). Scanner glass is fine, has power cable and brick as well as parallel cable. I also have a few refilable color cartridges. Anyone want to make an offer?

	Re: Hp officejet g85 by Ray (8/27/04 2:46 PM)	+ / -
A Big thanks to Bert and All. My G85 is up and running, 1500 miles from where I asked the question. Really appreciate the help. Ray

	Re: Hp officejet g85 by dirsup59263 (8/28/04 9:04 AM)	+ / -
Bert, Still working on that cartridge thing. I get one short black line and a longer yellow line that is little squares. That is all that comes out and it still fails the test. No other lines on the page.

	Re: Hp officejet g85 by Mike (8/30/04 10:57 AM)	+ / -
Bert, same problem as some others, have a paper jam error. I have checked sensor in the back, made sure there is no trash in rollers and oiled rail. it still immediatly goes to paper jam error when I start up and the carage goes to left, but no paper is fed. If I block the back sensor it will pull a peace of paper part of the way through, so that does not seem to be the trouble. Help please

	Re: Hp officejet g85 by Bert (8/30/04 11:49 AM)	+ / -
dirsup59263 Go to this web page. It will show the alignment page printout and how to bypass the alignment. I suggest bypassing the alignment and testing the printer to see if all colors are printing. If thay are not, make sure you have good cartridges. Most of the Deskjet 900 series use the same cartridges. h10025.www1.hp.com Mike Go to this web page. Your printer may be out of time. The page does not mention the G85 but the models listed use the same mechanism. h10025.www1.hp.com

	Re: Hp officejet g85 by Narayan (8/30/04 8:38 PM)	+ / -
I have the g85 with the duplexer installed. Paper jams when I am in the double sided mode. Basically it prints the first side, pulls the paper into the duplexer (while the paper is getting pulled in the gears make some noise) and the paper gets stuck in the duplexer. Please help

	Re: Hp officejet g85 by Narayan (8/30/04 8:38 PM)	+ / -
Sorry forgot my email address. I have the g85 with the duplexer installed. Paper jams when I am in the double sided mode. Basically it prints the first side, pulls the paper into the duplexer (while the paper is getting pulled in the gears make some noise) and the paper gets stuck in the duplexer. Please help

	Re: Hp officejet g85 by Russ Blakeman (8/30/04 9:25 PM)	+ / -
First thought is a problem with the duplexer - probably not locked all of the way into the printer on both sides. Another possibility is something jammed internally or even gummed up bearings within the duplexer. Yet another possibility exists with a missing tooth of either the drive gear on the duplexer or the large white gear on the end of the paper pickup roller assy inside of the printer at the back access.

	Re: Hp officejet g85 by chuck konkel (8/31/04 3:09 PM)	-1 + / -
Hi! Ive owned an HP officejet G85 for so long that I think Thomas Edison sold it to me... but its been ever loyal and trustworthy and its given me yeoman service. My question,,,, I get a rusty red colour when I print.. Ive called HP and they kindly provided me with the hands on technicals for cleaning the cartridge etc.. .and that doesnt seem to work... any ideas... i suspect its probably not major...but Im beside myself trying to figure it out. chuck

	Re: Hp officejet g85 by Bert (8/31/04 5:25 PM)	+ / -
Remove and reinsert a cartridge to intiate alignment. The bottom of the printout should have all of the colors in horizontal bars. If you don't see pure cyan, magenta, and yellow then that is your problem. You could have a missing color or an adulterated color (sometimes they get mixed). The odds favor a defective cartridge even if it is new. You can also test the color cantridge in another printer to verify the results. Any Deskjet 900 series will work. If everything looks okay and the color printout is still 'weird', delete and reinstall the driver.

	Re: Hp officejet g85 by Bob (9/1/04 8:53 PM)	+ / -
I have a G85 with problems. Im operating XP. I keep getting the "Align Cartridges" error message, which fails each time. (Have done many times so far). (Print is at an angle on page). I needed a new black ink cartridge (installed new HP 45 cartridge. Printer said no cartridge installed, even so I had. I took it out and the copper ribbon that the printer heads on was ripped and apparently thats why it wouldn't recognize the black cartridge. Luckily told store it was defective, but now afraid to try and reinstall. I put the old black 45 cartridge back in and it didn't rip that one. No way to see if there is a burr or something in there that ripped the ribbon (Have installed HP ink cartridges since l996, so I don't think it was me, lol). Even tried a mirror. Is this fixable? Bob

	Re: Hp officejet g85 by Bert (9/2/04 12:55 AM)	+ / -
The cartridges have to be printing all colors for the alignment to work. If they are, you may have a broken spot sensor lens. It's on the lower end of the small circuit board thats under the cover on the right side of the carriage. Wild guess: Don't use the built in XP driver. Download the latest version from HP. The copper ribbon problem was probably a fluke. I've never seen or heard of it before. Find an old 15 or 45 cartridge an try it as a sanity check.

	Re: Hp officejet g85 by Maria (9/2/04 6:36 AM)	+ / -
Bert, Like George on 6/22 my fax has quit working. I tried the reset with no luck. Is there a way to tell if it is the fax module or the LIU? Thank you, Maria

	Re: Hp officejet g85 by Russ Blakeman (9/2/04 6:58 AM)	+ / -
The LIU is the fax module per se. It handles the telephone traffic. If you do go to change the LIU you merely remove one torx screw that holds the cover over the phone connection area then slide the cover back and off - then slide the LIU module out. Push the new one into place, slide the cover back on and put in the screw - that easy. Many have a choice of international or US only LIUs - I assume you are in the US so the less costly US Only version is what you want to order unless you have plans on moving overseas with the G85. Now is this a cure to fax problems? Not always but you need to uninstall and reinstall your software with the newest version first. You can also set the machine to factory defaults and clear memory by unlplugging the machine (don't just turn it off, unplug it) then hold the # and 6 keys down while plugging it back in and let go of the keys and let it initialize. Let it go to it's idle/ready state and you can then do a print of the settings and see that your fax header is cleared to factory and other things are out-of-the-box as well. Then you can redo your settings to your liking including the wizard to set telephone settings and all and try it. If still non-functional try uninstall/reinstall of the software and THEN try to change the LUI.

	Re: Hp officejet g85 by Veronica (9/2/04 10:27 AM)	+3 + / -
I recently bought a new computer using XP and I then installed my hp g85, which had previously worked OK on my old computer using Windows 98. At first, it printed and faxed all right (a month or so), but when I tried using the scanner, things started to go wrong. I kept being told to switch off and on. Eventually, it seemed that I could only do one print job and then I'd have to close down and restart. Then, it refused to do anything at all. After reading your advice on this site, I downloaded the driver from h10025.www1.hp.com and tried to install the new driver. Half-way through installation, I got the message "Install detected that the system has already successfully completed the installation of this software". The first time this happened, the installation closed down. After uninstalling the previous installation, I tried the above procedure again and this time, during uninstall, the message "Internal Error 2753 hpoavn07_exe_Bin_all_all_25" appeared, after a while followed by the message "Fatal error during installation" and the installation closed down. I tried this several times, every time with the same result. What can I do? Veronica

	Re: Hp officejet g85 by DMN (9/2/04 10:59 AM)	+ / -
I got into the menu to fix a cartrige alignment problem and not can't remove the "phone off-hook" message. Have held the ENTER while pressing MENU, pressed CANCEL and most othere buttons.

	Re: Hp officejet g85 by Veronica (9/2/04 12:08 PM)	+ / -
I recently bought a new computer using XP and I then installed my hp g85, which had previously worked OK on my old computer using Windows 98. At first, it printed and faxed all right (a month or so), but when I tried using the scanner, things started to go wrong. I kept being told to switch off and on. Eventually, it seemed that I could only do one print job and then I'd have to close down and restart. Then, it refused to do anything at all. After reading your advice on this site, I downloaded the driver from h10025.www1.hp.com and tried to install the new driver. Half-way through installation, I got the message "Install detected that the system has already successfully completed the installation of this software". The first time this happened, the installation closed down. After uninstalling the previous installation, I tried the above procedure again and this time, during uninstall, the message "Internal Error 2753 hpoavn07_exe_Bin_all_all_25" appeared, after a while followed by the message "Fatal error during installation" and the installation closed down. I tried this several times, every time with the same result. What can I do? Veronica

	Re: Hp officejet g85 by Bert (9/2/04 12:30 PM)	-1 + / -
DMN Press and hold # and 6 while plugging in the power to do a reset.

	Re: Hp officejet g85 by Bert (9/2/04 1:01 PM)	+ / -
Veronica Try this. Go to the Control Panel and select Add/Remove progams. Remove anything obviously associated with the G85. Then go to the Program Files folder and delete any folders associated with the G85. Download a fresh copy of the driver and attempt the installation again. This web page may be helpful. h10025.www1.hp.com There are no guarantees that this will work. If it does not, consult a computer technician.

	Hp officejet g85 by James (9/3/04 12:04 PM)	+ / -
i have a g85 connected to a network of of computers...for some reason when i print from any of them the text/pictures on the print page are not aligning properly. everything slopes down to the right a little. I aligned the cartridges several times, and the test page comes up successfully, but the alignment is still off...can someone help me?

	Re: Hp officejet g85 by Bert (9/3/04 2:24 PM)	+ / -
Cartridge alignment is most likely not your problem. The alignment sets the registration between the color cartridge and the black cartridge. This amounts to a relitively small misalignment that is compensated for when the alignment page is printed and scanned. (You can see a blue light on the carriage during scanning.) Printing from another software applicatin using a similar document format. If the text aligns properly, then the problem is outside the scope of this forum. If it does not, print directly to the printer from the computer running the application. If you still have misalignment, try using different text sizes and fonts with your prictures.

	Re: Hp officejet g85 by Sandra (9/5/04 1:31 PM)	+ / -
I had the error code: 0xb80014f8 on my HP G85 and wrote to HP Support. They asked me to do the # 6 cycle and then a semi-full reset power cycle (both didn't work) and now it has a new error code. They said it needs to be serviced. The current error code is: 0xb90002d4 and the lights blink consistently. Do you know what either of these codes mean? What kind of cost is associated with fixing this, is it worth it? Anything I can do myself? Thanks

	Re: Hp officejet g85 by Russ Blakeman (9/5/04 1:52 PM)	+ / -
Sandra my guess is that the mainboard is bad but since there is no service info on these nor many parts anymore thanks to the genuises closing down many of the mechanical parts there is no way to tell short of actually ordering the mainboard ($111 plus shipping for the US, $258 for Europe) and if it works then you send the bad one back - otherwise if it doesn't you can send the $111 board back but be charged a $25 restock plus you won't be refunded shipping to or from you. It could be a mechanical failure or a failure of the carriage board too, which is unavailable unless you get it from a parts only salvage machine. Parts for the inkjet line have closed up so bad that I no longer take ship-in/repair/ship-out repair jobs as I might not be able to get the parts I need. By the way if you do choose to junk the machine in the end contact me by the email link - I'll pay the shipping from you to me rather than seeing it go to landfill as I have a few people locally that are low budget like churches, schools, day care, etc that it would be nice to have parts on hand for.

	Re: Hp officejet g85 by Jahoma (9/5/04 7:02 PM)	+ / -
Help! After removing jam I must have knocked off the right side paper guide on the output area. It was resting on top of the paper tray cover. It is black plastic, trianglular in shape about 3" long & 1" wide at wide end with two mounting posts. Also there was a 1/8" dia. x 1/4" long spring that was on one of the mounting posts. The spring has a straight wire extending at one end and a bent wire at the other end (U-shaped). The intact left guide sets in a gray plastic housing and a similar housing exists on the right side. I can see how the guide ports slip into the holes in the housing but don't know how to attach the spring or which way it slips onto the guide post.

	Re: Hp officejet g85 by Russ Blakeman (9/5/04 7:58 PM)	+ / -
Well first of all you need to remove jams from the back door - that saves you from breaking the ejector (aka kicker) fingers off that are no longer available. Yes you did knock the paper lifter on the right side out and if the plastic isn't broken you can probably put it back in. Problem 1 - you need to remove other parts to get the grey assy off that it mounts to. You can try pulling the paper tray out as far as it comes normally then somewaht flexing it to get the tray off the guide & stop. Once it is out there are two tabs underneath that hold the tray's guide unit in - you may have to remove the side sovers though and if so you run into problem 2 - nearly a full teardown using two different sized torx bits. Anyway once that tray guide is out, whether it came out easy or you had to do a teardown, you can lightly lift the two outer plastic fingers that hold the grey unit down and slip it up and off and then try to reinsert the paper flipper and spring or get a right side assy from a salvage machine. The new one merely slips into place and snaps down then you put everything else back in reverse order. I think I have one of those if you can't get it put back together, provided you're in the US. Email me if so and we can work something out - the part (AFAIK) is no longer available from HP.

	Re: Hp officejet g85 by Diane (9/6/04 7:26 AM)	+ / -
I have a this model and when it prints, black marks show up on the printed page in variuos spots. Is this because the pressure is not even from the lid? The problem has gotten progressively worse over time.

	Re: Hp officejet g85 by John Sullivan (1/5/05 11:59 AM)	+ / -
Hi, Great information in this thread! I have a problem with my G85 in that the print is misaligned. The paper in the feeder is square and the side bar and end bar both move freely. However when I print a full page Box, the bottom left margin is approx 1/8" while the top left margin is about 3/8" . The top left is 1/2" while top right is 3/4". Any clues? Thanks John

	Re: Hp officejet g85 by Bert (1/5/05 11:01 PM)	+ / -
Remove the rear access door and clean the feed rollers with a damp cloth. If that helps, I suggest using rubber rejuvenator. http://www.fixyourownprinter.com/specials/misc/chemicals/S03

	Re: Re: Hp officejet g85 by brian (1/12/05 8:29 PM)	+ / -
did u ever get your glass? i am about to scrap an old machine.. i could work something out if u like! brian

	Re: Hp officejet g85 by guest (1/19/05 11:33 AM)	+ / -
i am currently in the process of repairing my hp officejet g85xi as bert has suggested and am trying to remove the service station to clean. I cannot seem to find the screws that will free the vertical frame. In case i am doing this in error let me discuss my error: i put a refilled ink cartridge into my officejet and it seems to have exploded or leaked like it had a hole in it. After that alignment of cartridges failed and on the alignment sheet there is no black ink coming out at all. i have three black ink cartridges so i was thinking of trying what blake suggested and reset the memory. please help!

	Re: Hp officejet g85 by Bert (1/19/05 11:46 AM)	+ / -
The vertical frame (or backbone) is held in by five screws. Two screws go through the carriage rod and come out vertically. Two screws come out horizontally, one just to the left of the belt tensioner spring and the other just to the right of the carriage drive motor (both are between the loops of the carriage drive belt). The last comes out vertically on the far right and screws into the service stations body.

	Re: Hp officejet g85 by raketch (1/22/05 1:21 PM)	+ / -
I am trying to find part number C2145-00037. It is an ESD blade installed between cartridge and carriage PCA. I have tried number parts places with no luck. This part goes behind my black ink cartridge on the carriage. Any suggestions?

	Re: Hp officejet g85 by Bert (1/22/05 1:41 PM)	+ / -
We get constant questions about the 'missing' ESD blade. My G85 does not have one and most of the later model printers that use the 45 cartridge don't have one. If you must have it, the only hope is a scrap printer. There is also a spring behind it. I doubt that many were ever sold as spares because they don't fall out.

	Re: Hp officejet g85 by Stephen (1/22/05 6:44 PM)	+ / -
The G85 does NOT have an ESD blade in the black socket. If you buy an ESD blade for a G85 you will not be able to install it, the carriage looks like it will hold one, but when you try to put one in you will find that it does not fit, (I'm 100 percent sure). The printers that use an ESD blade for the black cartridge, for example a DeskJet 960, will work fine without one. I could NOT buy a 960 carriage from HP, so I've installed three 970 carriages on 960's that came in for repair with damaged carriages, the 970 carriages would NOT accept the ESD blade that the 960's had installed. All three 960's worked fine without the blade, and none have come back to my shop since the repair. The only way that one of those "blades" could fall out would be if the plastic holding it in broke off, so if you were really missing one, then you would need a new carriage. There was a lady posting on fix your own printer looking for an ESD blade, I was willing to sell her one, but I kept trying to talk her out of it. Each time I emailed her I let her know I would be happy to sell her the part, but that I didn't think it would fix the problem. Eventually she cleaned the carriage contacts, and the contacts on the cartridges with a damp coffee filter, then dried them off with a dry filter and got her printer working. If you really want an ESD blade I'll sell it to you for $3 plus shipping, but it will not fix your problem, and you probably will not be able to install it, (see second paragraph). This information also applies to the DeskJet 970Cxi/Cse printers.

	Re: Re: Hp officejet g85 by Anonymous (1/22/05 7:30 PM)	+ / -
I have a message on my screen that says "Remove and Check Black Cartridge". I noticed there was no blade behind the black cartridge and I figured it fell out and was gone forever. I contacted HP regarding the message and went through all their checks to no avail. It does no good to remove and check the cartridge, nor cleaning the contacts, etc. Any suggestions on fixing my problem?

	Re: Hp officejet g85 by Stephen (1/22/05 7:37 PM)	+ / -
Read the post before yours. You need to try a known good cartridge, or test your cartridge in a working unit.

	Re: Re: Hp officejet g85 by Anonymous (1/22/05 7:42 PM)	+ / -
I have tried numerous cartridges, all new HP type cartridges. I will put one in a known good printer and see what it says. If you can think of anything else, please advise. Many thanks!

	Re: Hp officejet g85 by Mikas (1/22/05 9:33 PM)	+1 + / -
Hi all, Sorry to post a PSC 750 question over here, but i saw some guys that probably could help. Anyone knows if the C6463A duplxer works on a PSC 750 ?? the duplexer fits there perfectly, but the PSC 750 drivers dont mention the duplex printing option. Can anyone help me with this one ???

	Re: Re: Hp officejet g85 by Anonymous (1/24/05 10:32 AM)	+ / -
Hi, this looks a great place for help with the the G85 - is there a place to get help with the G95? I have a 'Scanner failure' which does not fix itself by switching off and on again. Any clues? Thx

	Re: Hp officejet g85 by Bert (1/24/05 12:53 PM)	+ / -
Remove the scanner glass and clean the underside.

	Re: Hp officejet g85 by Eli (1/24/05 12:59 PM)	+ / -
I have a problem witrh the document sheet feeder on the G85. If I want to send a multi page fax the sheet feeder does not seem to pull in the paper and at times it will jam in middle of pulling in a paper. Is there just something that has to be cleaned to fix this?

	Re: Hp officejet g85 by Bert (1/24/05 3:04 PM)	+ / -
Look into the document feeder and you will see some rollers. Clean them with a cotton swab and rubber rejuvenator. Open the scanner cover and and clean the two white rollers also. Get rubber rejuvenator here. http://www.fixyourownprinter.com/specials/misc/all/S03

	Re: Hp officejet g85 by eric (1/25/05 11:01 AM)	+ / -
I have an HP G85 that randomly makes loud crunching like sound that seems to be coming from the scanner section. The scanner works and I can also fax from the glass. The noise sounds like the gears are slipping or grinding. Sometime the noise happens either before or after a scan job or fax job, but it will also make the noise randomly as if it is resetting itself. I read this thread but did not see anybody describing a similar problem. Any help would be greatly appreciated.

	Re: Hp officejet g85 by Bert (1/25/05 9:14 PM)	+ / -
Remove the scanner glass and clean the underside. Also lubricate the rod that the scanner head travels on with a few drops of Tri-Flow, available at cycle shops in small squeeze bottles. Removing the scanner glass 1. Unplug the Automatic Document Feeder (ADF) cable in the rear. 2. Lift off the ADF. 3. Remove the two T20 Torx head screws in the well where the ADF hinge was. 4. Release the latch under the right and left corners of the control panel and the glass assembly will lift off.

	Re: Hp officejet g85 by eli (1/26/05 3:30 PM)	+ / -
Is there a way to take apart the Automatic Document Feeder. Or do you have a good way to clead the rubber rollers with RRR?

	Re: Hp officejet g85 by Bert (1/26/05 4:53 PM)	+ / -
Try reaching into the ADF with a cotton swab to clean the rollers. I wouldn't attempt diaassembly unless all else fails. I don't have any instructions so your're own your own. If you have a good mechanical sense you should be able to do it. Just take your time and take good mental notes, or written ones for that matter. I won't be able to back you up because I've never had one apart.

	Re: Free Hp officejet g85 Parts Printer by Anonymous (2/1/05 9:29 AM)	+ / -
Do you still have the printer? I may need the motor encoder.

	Re: Hp officejet g85 by Hitesh (2/3/05 12:50 PM)	+ / -
I have acquired a G85 that belonged to my late brother. I've recently activated it and everthing seems to be working fine, however I do not have a manual to edit some preset settings. Among other things, I would like set all printing to black (as the kids are depleting the color unnessarily!), black text printing appears to be 'bold' than 'normal'. Any ideas or sites where I can access the instruction manual. Thanks in advance.

	Re: Re: Hp officejet g85 by Anonymous (2/3/05 4:19 PM)	+ / -
Hitesh, Click on start,click programs,click hp,click director,click print settings,click advanced,check the box that says print in grey scale,cliick ok.

	Hp g85 paper jam error by starbuck (2/4/05 3:29 PM)	+ / -
A friend gave me a hp g85 that wouldn't power up and he said he got from someone else. I took it apart and resoldered the power adapter. The sucker fired right up, on the display it says the old remove paper jam and then hit enter, the carridge goes all the way over to the left, and the motor spins and says the same thing over again "remove paper jam" I've checked the paper out sensor and it seems to be working fine. I know this has been address before and I apologize in advance for a repeated question. Thanks for any help in advance.....

	Re: Re: Hp officejet g85 by Anonymous (2/4/05 7:19 PM)	+ / -
Eric Read my post 2/04/2005 @ 7:04 PM.That should fix your printer. Mine was doing the exact same thing. If you have any questions email me and I will walk you through it. Dale

	Re: Hp officejet g95, need help by MICHAEL L KEITH (2/6/05 10:14 AM)	+ / -
Wanted, I need help locating a service manual for a HP Officejet G95 Printer. I have looked everywhere and can not find one.

	Re: Hp officejet g85 by Dale Nichols (2/6/05 10:32 AM)	+ / -
As far as I know there is not one.

	Re: Hp officejet g85 by Bert (2/6/05 9:30 PM)	+ / -
Go to eBay and use the search term "OfficeJet G series." There is one for sale. Contact the seller to make sure it is what you are looking for.

	Re: Hp officejet g85 by henry bockman (2/9/05 9:11 AM)	+ / -
Used HP officejet g85 for sale.. Okay, I've spent enough time on this thing. Does anyone want to buy one for parts? Just let me know. For some reason mine refuses to align the cartridges properly and I'm sick of playing with it so I'm buying a new printer with built in network capability. Henryshousework@aol.com

	Re: Re: Hp officejet g85 by Anonymous (2/10/05 10:29 AM)	+ / -
wandering if you can help me figure out why my g85 doesn't like to print more than one copy at a time when the command comes from the computer. e-mail me back with a suggestion jazzy83@hotmail.com

	Re: Hp officejet g85 by klv (2/11/05 4:53 PM)	+ / -
Where do you buy the rubber rejuvenator?

	Re: Hp officejet g85 rubber rejuvenator by kklvlv (2/11/05 4:57 PM)	+ / -
Where do you buy rubber rejuvenator?

	Re: Hp officejet g85 by Bert (2/11/05 10:16 PM)	+ / -
Go here. http://www.fixyourownprinter.com/specials/misc/all/S03

	Re: Hp officejet g85 by librarymouse50 (2/14/05 6:39 AM)	+1 + / -
We have a G85 in our office. When we try to use the scanner feature, it gives us a busy message. The only scanning it will do is to do a screen shot. Help!

	Re: Re: Hp officejet g85 by Jerry (2/14/05 11:30 AM)	+ / -
I am looking for the same part (C6426-60013). Let me know if anything truns up. Thanks

	Re: Hp officejet g85 by Ash (2/17/05 1:38 AM)	+ / -
Can someone please tell me where I can download a driver for G85printers for my Mac iBookG4 running on OSX?

	Re: Hp officejet g85 program by Anonymous (2/18/05 11:31 AM)	+ / -
were do i find the program. I had a "bug", now fixed, but lost my HP oficejet program?

	Re: Hp officejet g85 program by ed feitel (2/18/05 11:33 AM)	+ / -
Had a "bug", and is fixed now. I lost the HP program. How do I get the software download? Thanks Ed

	Re: Hp officejet g85 by ilbit (2/21/05 1:23 PM)	+1 + / -
I am trying to get my Officejet g85 "scan to" settings to work. I have uninstalled the printer drivers/software and reinstalled the latest from the HP website. The scanner will work thru Photoshop and Word if i request it, but when i try to use the "scan to" settings, i get the message that the "options not set". I have tried to go thru the Director \Settings \ Scan To menu, but clicking on this only hangs the program. Any suggestions? Ian

	Re: Hp officejet g85 by peternanna (2/26/05 9:57 AM)	+ / -
? on g85xi about 4 years old. using on an eMac computer. worked sporadically with Mac, which I connect to with a USB. Recently got HP to actually mail me a disc with latest drivers also. then one day got "align cartridges" message. did so, but tells me "align failed" and to repeat. did quite a few times, and it just keeps printing a page with one pink rectangle. tried # and 6 when powering up, which gets message to go away, but won't print or copy then. when I try to copy, just get a blank page, even though it seems to scan glass with document first. Am using almost full, fairly new HP ink cartridges. Please help?! Thanks.

	Re: Hp officejet g85 by Blu_Tonight (2/26/05 7:10 PM)	+ / -
Hi! I hope someone can help and fast. I have a G85 all in one. It will scan from the computer fine, but it won't print or copy anything. The display reads "Remove and check black cartridge" but the cartridge is full. When I try to do a copy, the normal mode light starts flashing and that is all I get. It will sit here for hours just flashing. PLEASE help!!!

	Re: Hp officejet g85 by Bert (2/26/05 9:06 PM)	+ / -
peternanna The alignment failure can be caused by a broken spot sensor or cartridges that are not printing all of the colors. Go to this web page to view a proper alignment page. http://h10025.www1.hp.com If the alignment page is correct, inspect the botton of the sensor on the right side of the carriage. It is held in place by one T10 Torx head screw. The sensor should have a clear rectangular lens on it's bottom edege. Blu_Tonight Clean the cartridge and carriage electrical contacts with a cotton swab and alcohol. If that fails, you may have a defective cartridge. A full cartridge can be electrically defective.

	Re: Hp officejet g85 by lockds (2/27/05 11:47 AM)	-1 + / -
Anyone know where I can get some rollers for the ADF on a G85

	Re: Hp officejet g85 by Judy (2/27/05 10:36 PM)	+ / -
I own an officejet g85 by HP. I have misplaced the cd to download the printer. How do I come up with one. I need to get this working immediately for a court matter. Please help. judy702@adelphia.net Anyone have a cd that they can copy. I believe I may have sold mine in a yard sale accidentally with a bunch of cds that I didnt use

	Re: Hp officejet g85 by Bert (2/27/05 10:41 PM)	+ / -
Download it from HP. http://www.hp.com/country/us/en/support.html?pageDisplay=drivers

	Re: Hp officejet g85 by Leilani (3/1/05 10:42 AM)	+ / -
I am unable to receive faxes - can send them, copy and print - when sent a fax, an error message comes up "mismatch paper...transparency". Any suggestions? Can't find the manual. Thanks

	Re: Hp officejet g85 by Bert (3/1/05 12:45 PM)	+ / -
The rectangular lens on the spot sensor is almost certainly missing, probably broken off because paper jams were removed through the front rather than the rear access door. ALWAYS remove paper jams through the rear access door. Replacing the spot sensor is easy. It is under the bulging cover one the right side of the carriage. Remove one T10 Torx head screw and it comes off. Order HP P/N C2693-67037.

	Re: Hp officejet g85xi by Stuart (3/3/05 12:17 AM)	+ / -
I had a paperjam of sorts and apparently while removing the crumpled mess through the front, all three of the tiny little plastic points that help push/eject the paper out onto the tray after printing, they broke off. I did not see/hear them break, but apparently they did cause they're not there now. Now the paper does not fully eject and gets caught by the print cartridges when the next page is printing. Does anyone know the name of this part, can it be ordered, and can it be replaced at home without going to a shop?

	Re: Hp officejet g85 by Bert (3/3/05 9:29 AM)	+ / -
The paper pusher is no longer available from HP. The only option is to recycle one from another machine. I suggest seeking out a dead Deskjet 3820: they died young in mass becuase of a design flaw. I've never seen one without a good paper pusher. If you feel comfortable working on mechanical stuff, you can fix it yourself. The procedure is posted on this thread. NEVER remove paper jams through the front. ALWAYS remove them through the rear access door.

	Re: Hp officejet g85 by wahid (3/3/05 10:28 PM)	+ / -
HELP ! My G85 initializes, Scanner light comes on for about 45 seconds and turns off, then I get the sacnner error missage. Also every time I turn it off and on again, it asks for the language (ii for English). Is that a scanner problem or may be the electronics. Thanks

	Re: Hp officejet g85 by Bert (3/4/05 9:33 AM)	+ / -
I would try dealing with the scanner issue first. Clean the underside of the scanner glass. Lubricate the rod that the scanner head travels on with a few drops of Tri-Flow, available at cycle shops in small squeeze bottles. Clean the scanner head drive motor encoder disk with a mild cleaner. Officejet G85, removing the scanner glass 1. Unplug the Automatic Document Feeder (ADF) cable in the rear. 2. Lift off the ADF. 3. Remove the two T20 Torx head screws in the well where the ADF hinge was. 4. Release the latch under the right and left corners of the control panel and the glass assembly will lift off.

	Re: Hp officejet g85 by eli (3/4/05 10:00 AM)	+ / -
(Please excuse my very un-technical description of the printer parts.) I have been getting a message that there is a print head jam and the printer is making a funny noise when it tries to move the head. When I look at where the paper comes out of I see there is a thin black plastic piece that I guess guides the paper as it comes out. It has some plastic that seems to be stuck with the head. I also think one of its protruding pieces has cracked off as I tried to dislodge the print head. Is this piece replaceable?

	Hp officejet g85 / G95 - Replacing the spot sensor by Anonymous (3/4/05 11:58 AM)	+ / -
I think I need to replace the spot sensor mentioned, because I had a jam and cleared it through the front. It is a very small mirror like reflector about 1/6" square. Are there any exploded views or parts lists that I can access to see exactly where it came from and what I have to do to get to it. I lifted the top part of the printer and see one #10 torx as you mentioned. That takes off the right cover, but where do you go from there? Where can I purchase the part number mentioned? Thanks in advance.

	Re: Hp officejet g85 by Bert (3/4/05 3:19 PM)	+ / -
The small mirror is retained by a larger rectangular plastic lens. Since you found the small mirror, the spot sensor is broken for sure. Contact the forum operator for a spare part. (310) 372-5331 The spot sensor connects to a cable and will unplug when the small cover is removed. You won't need an exploded view once the cover is off. Everything will be obvious.

	Re: Hp officejet g85 by thb (3/4/05 5:53 PM)	+ / -
Hi All! Awesome forum! Wish I had not found it till now! Anyway, a friend of mine called today and asked if I could look at his HP G85. He said it stopped printing in black...color prints fine...black does not print at all. He has tried several new cartridges and still, no black, all color. If she chooses to print in black only, page is blank. From what little I know about HP printers, I know it could be something simple or something major. Before she brings it over tomorrow, any ideas where to start? Not sure of any error messages she may or may not have. Appreciate the help and love the site...someone had a brilliant idea! thb

	Re: Hp officejet g85 by Bert (3/4/05 8:54 PM)	+ / -
When cartridge problems occur, always clean the cartridge and carriage electrical contacts with a cotton swab and alcohol. New cartridges can be defective. Check the expiration dates. Blot the nozzles on a damp paper towel. If there is no evidence of ink the nozzles are plugged. Some people have been successful getting the ink flowing using a vaccum cleaner or by soaking the nozzle area in near boiling water.

	Re: Re: Hp officejet g85 by Anonymous (3/5/05 4:31 AM)	+ / -
thanks for the quikc response, will get that checked out later on today! I HOPE that is all it is but, she swears that she has tried to clean and check the cartridges several times before calling me...we shall see!

	Re: Hp officejet g85 by eli (3/7/05 3:46 PM)	+ / -
Brett, Do you have an anwer to by question I posted the other day?

	Re: Hp officejet g85 by Bert (3/7/05 5:24 PM)	+ / -
1. Remove the rear access door and check for a paper jam. 2. If there is no paper jam, the service station (where the cartridges park when the printer is idle) may be jammed. It could mean that the drive motor has failed or the service station needs to be cleaned. Either way the printer will have to be partially disassembled. The piece you found may be one of the paper pusher 'feet'. There are suppose to be three of them. They commonly get broken when paper jams are removed through the front. The paper pusher feet retract just as the paper feeds and pop up to push the paper into the output tray when the page finishes. If they are broken, the second printed page will jam. ALWAYS remove paper jams through the rear access door.

	Re: Hp officejet g85 by eli (3/7/05 7:03 PM)	+ / -
So is the paper pusher replaceable?

	Re: Hp officejet g85 by Bert (3/7/05 8:00 PM)	+ / -
Many people have replaced the paper pusher in the G85 and other HP printers that use the same mechanism. HP no longer sells it as a spare part. I recommend finding a dead Deskjet 3820 and recycling the part from it. They died early and in mass because of a design problem. All of the ones I've seen still have a good paper pusher. Refer to the my 6/17/04 1:08 PM post in this thread for instructions on how to do the disassembly. Don't be intimidated by the seeming 'complexity' of the job. It won't seem all that complicated once you get started if you like to work on mechanical stuff. Find the spare part before you begin. The referenced thread does not mention the paper pusher. The addendum follows. I also have some pictures I will share if you are serious about the repair. Removing the Fixed Paper Handler 1. Slide out the paper drawer and release it by pressing the button that's off center to the right. 2. Look into the cavity where the drawer was. You will see a shiny piece of metal about 1"X2". Take note of its location because it may fall out before you're finished (not a problem to reinstall). 3. Remove the paper handler body. To do this release the two claw latches on the underside of the printer and pull the handler body straight out. Removing the Paper Pusher 1. Remove the right and left Wing Frame Asms. These widgets have the spring-loaded flappers on them. They are held in place by two small claw latches. Be careful because the latches are easily broken. 2. Rotate the rubber rollers toward you. This will raise a bar that will allow removal of the Rail that retains the Paper Pusher. Before lifting it out note the tab that raises and lowers the Paper Pusher. If this is not reengaged properly on reinstallation the Paper Pusher will not work. 3. Lift out the Paper Pusher and Rail Assembly.

	Re: Hp officejet g85 by Anonymous (3/10/05 12:55 AM)	+ / -
HP OFFICEJET G85 does not print cleary in colour when i scan pictures. All is an image in green light green even if i scan a plain text document. Please help as I do no know what to do.

	Re: Hp officejet g85 by Bert (3/10/05 9:21 AM)	+ / -
If copying initiated from the printer control panel reproduces color correctly, I suggest uninstalling and reinstalling the driver. If neither copying or scanning works, You may have an empty or defective color cartridge. Remove the cartridge and blot the nozzles on a damp paper towel. If you don't see yellow, magenta, and cyan, you have a cartridge problem.

	Re: Re: Hp officejet g85 by Anonymous (3/10/05 6:54 PM)	+ / -
Hi Bert: Thanks a lot for the help. It turned out that the "brick" was shot. One of the IC's on the board was black. I replaced the Brick and the sucker kept going without a blink. This is a great site, keep the good work

	Re: Hp officejet g85 by Paul (3/12/05 8:15 AM)	+ / -
OK....got of the phone with tech support $30 later for them to tell me AI have a firmware issue....NOT FIXABLE. I get an error message ONLY when a fax is being sent to my machine. It reads......PAPER MISMATCH.....cllear treansparnency and replace with regular paper. It has regular paper ...always did. Can print from PC, scan, copy etc.....only goes into mismatch mode thing when a fax is trying to be sent. I have to reset the entire machine to clear the window. Any suggestions.......I am thinking a Dell 962 for 139.00.....looks like a steal.....

	Re: Hp officejet g85 by Bert (3/12/05 10:00 AM)	+ / -
HP Tech support is clueless. The problem is most likely a broken spot sensor and easy to repair. It is on the right side of the carriage and attached by one T10 Torx head screw. Remove it and see if the rectangular plastic lens is missing from the edge that faces the paper. If so, the replacement P/N is C2693-67037. If I'm right, you ought to challenge the credit card payment on grounds of bogus information. The problem you have is will known to people who really work on these machines. Tip: Always remove paper jams throght the rear access door to avoid breaking the spot sensor and the paper pusher.

	Re: Hp officejet g85 by Paul (3/12/05 10:43 AM)	+ / -
Hmmm.....I will give that a try...I need to find that Torx tool......another ailment has now surfaced.......The black ink cart ran out.....I replaced it and cannot get the align cartridges of the LCD window. It sucks in paper and spits it right out again without printing. BUT I can print around it and also printed color pics today as well......I am giving your site a good workout today I think....:) Thanks for your help!

	Re: Hp officejet g85 by Bert (3/12/05 11:39 PM)	+ / -
Alignment will also fail if the spot sensor is lens is missing.

	Hp officejet g85 by Alfie (3/15/05 3:11 AM)	+ / -
After years of working it won't print anything! Indications are: Shows printing bar up tp 100% Normal light on printer flashes then after a few mins I get an error message on the PC "Error Printing" however the normal light continues to flash until I push cancel on the printer. System - Windows XP connected to USB Port DOT4_001. Scans Ok and Copies OK. Can someone help an old man with advise!

	Re: Hp officejet g85 by Bert (3/15/05 10:41 PM)	+ / -
Uninstall the driver, and download and install the latest version. http://www.hp.com/country/us/en/support.html?pageDisplay=drivers

	Re: Hp officejet g85 by Alfie (3/17/05 6:59 AM)	-1 + / -
Hi Bert, Uninstalled driver downloaded new driver, installed new driver,Symptoms exactly the same!

	Re: Hp officejet g85 by Bert (3/17/05 10:05 AM)	+1 + / -
I suggest checking the system for viruses and spyware. Make sure your virus definitions are up to date. Microsoft has a free antispyware download available.

	Re: Hp officejet g85 by Alfie (3/17/05 12:04 PM)	+ / -
Hi Bert, have done that and I have Norton, Spy sweeper Adaware etc on all show no viruses. I have managed to get it to print once today when I did 6 and # together but I can't get it to repeat that to print. Alfie

	Re: Hp officejet g85 by Bert (3/17/05 7:44 PM)	+ / -
I suggest trying the printer on another system. As it is, it's impossible to tell which is flakey, the printer or computer.

	Re: Hp officejet g85 by Alfie (3/18/05 4:49 AM)	+ / -
Hi Bert, Yes that was what I was thinking ... However for some strange reason I thought I would clean the print cartridges and holders before I moved it. It now prints OK in colour and black and white although it does say colour cartridge incorrectly installed!

	Re: Re: Hp officejet g85 by Anonymous (3/21/05 9:19 AM)	+ / -
Is there absolutely no other solution to the printer not printing colors other than to clean. I have cleaned everything I could reach and I tried 4 different cartridges. I doubt we would have 4 defective cartridges at one time. This is getting insane because I can't print the alignment page and I can't get some faxes to print. Any reply is appreciated.

	Re: Hp officejet g85 by Bert (3/21/05 10:02 AM)	+ / -
People have reported multiple bad cartridges. I suggest testing them on another printer. Most of the Deskjet 900 series use the same cartridge set. Check the expiration dates on the cartridges. Check the spring loaded contacts on the carriage. If one or more is recessed, that may be your problem.

	Re: Hp officejet g85 by phurba (3/21/05 12:08 PM)	+ / -
Help! I am new to this forum, However I did read some postings but didn't come across any postings that would be helpful to me. I am seeing lines(either a horizontal or a vertical lines, not a fine line but like a stripe) in my color printouts(graphics). It is not very conspicious unless you look very closely. However I haven't cleaned the printer since I bought it about 3 years ago. I will follow Bert's cleaning procedure.

	Re: Hp officejet g85 by stumped (3/21/05 6:03 PM)	+ / -
When I put papers in the document feeder to either copy or fax, my G85 can't sense that anything is there. Does anyone have any idea how to fix this?

	Re: Hp officejet g85 by Bert (3/21/05 8:33 PM)	+ / -
Make sure the cable coming from the document feeder plugged in all the way.

	Re: Re: Hp officejet g85 by Anonymous (3/22/05 10:46 AM)	+ / -
I've already tried unplugging and replugging the cable. The little black plastic sensor "arm" depresses when a piece of paper is inserted in the feeder but it appears this is not signaling that papers are present. Any other suggestions?

	Re: Hp officejet g85 by stumped (3/22/05 11:08 AM)	+ / -
Bert...am unable to retrieve your second response. Can you send it again?

	Re: Re: Hp officejet g85 by Anonymous (3/23/05 6:01 PM)	+ / -
I am getting a "paper mismatch" error when I receive a fax. It tells me to replace the film material with paper and I'm not using film material. I also get this message when I'm trying to align the cartridges. I have shut everything down and unplugged it. Then rebooted. I've also changed the paper. I think it is the paper sensor. Any thoughts? Thanks. mac

	Re: Hp officejet g85 by Bert (3/23/05 10:03 PM)	+1 + / -
See Paul's posts beginning on 3/12/05 8:15 AM on this thread and my replies.

	Re: Hp officejet g85 by Pd (3/26/05 3:15 PM)	+ / -
My G85 overprints red whenever it is printing in color mode. The result is (a) colors are wrong (b) light pink background everywhere there is any color. (doesn't show when just printing balck and white. Cleaned and aligned cartridges (2 diofferent ones) multiple times, no change. I haven't seen anyone else here who has this color overprinting problem. Any suggestions would be much appreciated. thanks - PD

	Re: Hp officejet g85 by Bert (3/26/05 6:33 PM)	+ / -
Press the Menu button until 7:Maintenance appears and then press Enter. Press the + button until 3:Restore Factory Defaults appears and then press Enter. If the above does not solve the problem, press and hold # & 6 while plugging in the power. If neither of the above solves the problem, reinstall the driver. If you used a CD from HP to do the original installation, run their uninstall utility first. If you have a high speed internet connection, I suggest downloading the latest driver from HP. http://www.hp.com/country/us/en/support.html?pageDisplay=drivers

	Re: Re: Hp officejet g85 by Anonymous (3/27/05 11:55 AM)	+ / -
Hi Bert. many thanks for your answers on the forum. This time it did not work. i have reinstalled driver, rebooted printer (with # and 6) restored factory defaults and even tried a different computer. Also changed cartridges and cleaned. there is just a constant background spray of pink when printing in color. Also happens when copying. I called HP but they were no help, and repairing it will probably cost the same as a new printer. Any further suggestions will be very much appreciated, I would love to make it work again. thanks - PD

	HP Color Copier 190 by js82 (3/29/05 9:25 AM)	+ / -
We have an HP Color Copier 190. It has recently started to make a noise when it prints. I decided to oil it, maybe not the best choice because after I did it, and tried to print a page it made a noise then sounded like it was eating the paper. I canceled the print job. It ejected the paper. I opened the ink cartridge door and noticed a ribbon like thing that had somehow become detached. I tried to see where the ribbon was attached but cannot figure it out. I checked on another printer that is also HP and it has the same ribbon like thing behind the ink cartridge. (They were not built the same so I could not match the notches) The printer now displays the message OPEN DOOR CLEAR CARRIAGE JAM THEN PRESS ENTER. (Even though the door is shut) I tried to press enter, nothing helps. Any ideas? Thanks for your help!

	Hp officejet g85 wont start up by KPS (3/29/05 10:17 AM)	+ / -
Hi, I hope you can help. I do not know why this problem started, as it is not my printer, but a co-worker's who said it was working fine the day before. The G85 will not stay on. When you press the on button the little LCD screen says "self-test" then "initializing" while the print cartridges move from left to right, then it displays "Self-Test again and goes dead. There are no odd noises or anything, it just won't stay on. Any ideas?

	Re: Hp officejet g85 by Bert (3/29/05 10:52 AM)	+ / -
js82 This is a G85 thread. Create a new thread with HP Color Copier 190 as the subject and someone will help you. KPS There is a green light on the power connector that plugs into the back. Is the light flashing? Does the power on button appear to be stuck?

	Re: Hp officejet g85- extra red color by pd (3/29/05 12:06 PM)	+ / -
(Repost of an earlier message) My G85 prints an extra pink stripe whenever it is printing in color. Like a highliter or something. i have reinstalled driver, rebooted printer (with # and 6) restored factory defaults and even tried a different computer. Also changed cartridges and cleaned. there is just a constant background spray of pink when printing in color. Also happens when copying. I called HP but they were no help, and repairing it will probably cost the same as a new printer. Any further suggestions will be very much appreciated, I would love to make it work again. thanks - PD

	Re: Re: Hp officejet g85 by KPS (3/29/05 2:51 PM)	+ / -
The green light on the power cable is on and solid, not flashing, I also tried the unplug and plug in with # and 6 held down, but it did nothing. I have also been told that it at first was cycling throught the initializing (with print cartridges swinging back and forth once) then self test-inititialinzing and off over and over, untill my co worker manually shoved the print cartridges over to the left. Now it only does it once and dies. Power button does not feel stuck, it depresses and pops back up like it always has. Also of note, when opening the printer as you normally would to install new print cartridges, the little caddy no longer moves to the center.

	Re: Hp officejet g85 by abubayyan (3/29/05 3:33 PM)	+ / -
Hello, Maybe someone can help me with my issue? "Remove and check black cartridge" is the message that stays on my LCD screen. I just noticed that the of the contacts that's inside of the black cartridge seat is missing. Does anyone have any suggestions as to what I can do to fix this problem. Everything still works on the G 85 except I can,t see what I'm doing on the LCD screen due to that message. I don't know where that little piece went but does anyone know how I can replace it.

	Re: Hp officejet g85 by kairi990 (4/9/05 10:31 AM)	+ / -
This is DRIVING ME NUTS! My printer used to work as normal, then it just decided not to. My power supply has the green light on (no blinking), but when i plugged in the power into the back of the printer, the LCD comes on, but it does not say "self test" like it used to. So i tried pressing "6-#" but that did nothing, so i pressed "6-*" and now i get a message that says: ORION REV=AX6.0 Passed MEM Test SOMEONE HELP ME!

	Re: Hp officejet g85 by Bert (4/9/05 7:43 PM)	+ / -
Did you press # and 6 while plugging in the power?

	Re: Re: Hp officejet g85 by Anonymous (4/10/05 9:46 AM)	+ / -
yes i did, but that didn't work.

	Re: Hp officejet g85 by Artisan (4/12/05 8:17 AM)	+ / -
Yesterday I was trying to print an envelope and the printer jamed and ate the envelope. A small clear piece of plastic dropped down. It looks like it has a magnifing lense on it. The piece is only about 1/2" x 1/4". I tried to put it back where it seemed to fit but now it won't print anything. It says "PAPER MISMATCH Replace transparency with plain paper, and then press enter." The paper is plain paper and I even tried to change it with colored paper. I tried to adjust paper type. It seems that it scans the paper and can not distinguish the type. What can I do?

	Re: Re: Hp officejet g85 by Anonymous (4/12/05 12:56 PM)	+ / -
I have this same problem with my officejet g55 all-in-one. Not sure when it stopped working right, but I can guess that it was probably a paper jam someone in the office cleared from the front (from what I've read here). I don't see any spare parts laying inside the printer, but it doesn't push the paper out all the way so that last little bit gets caught on the next page to be printed. What should I look for and where should I look to see if anything is broken? And if so, are the parts readily available for my printer? Thank you for being so helpful. Susan

	Hp officejet g85 by Anonymous (4/12/05 2:51 PM)	+ / -
This is DRIVING ME NUTS! My printer used to work as normal, then it just decided not to. My power supply has the green light on (no blinking), but when i plugged in the power into the back of the printer, the LCD comes on, but it does not say "self test" like it used to. So i tried pressing "6-#" while plugging it in but that did nothing, so i pressed "6-*" while plugging it in and now i get a message that says: ORION REV=AX6.0 Passed MEM Test SOMEONE HELP ME!

	Re: Hp officejet g85 by christy (4/14/05 12:31 PM)	+ / -
I get an "option not set" message when I try to scan with my officejet G85xi. How do I set the options? thanks for the help!

	I SERIOUSLY NEED HELP WITH MY PRINTER! by Anonymous (4/14/05 2:12 PM)	+ / -
My printer used to work as normal, then it just decided not to. My power supply has the green light on (no blinking), but when i plugged in the power into the back of the printer, the LCD comes on, but it does not say "self test" like it used to. So i tried pressing "6-#" while plugging it in but that did nothing, so i pressed "6-*" while plugging it in and now i get a message that says: ORION REV=AX6.0 Passed MEM Test SOMEONE HELP ME!

	Re: Hp officejet g85 by wodash (4/14/05 6:41 PM)	+ / -
Hi, I have a HP Officejet G85 CXI and the Fax Module needs replacing. Any one know where to buy that part?

	Re: Re: Hp officejet g85 by Anonymous (4/14/05 7:14 PM)	+ / -
I have a spare module I could sell you for $24.99. That price includes shipping.

	Re: Hp officejet g85 by Bert (4/14/05 10:30 PM)	+ / -
Christy Is the message displayed on the printer or the computer? Risk saying too much rather than being too terse. If the message is on the computer and you are using HP Director, select Scan, then select File, and then Scan Options.

	Re: Re: Re: Hp officejet g85 by Anonymous (4/15/05 7:58 AM)	+ / -
This sounds great please let me know where to contact you. I am looking for the whole Module amd the part number is C6734-60070

	Re: Hp officejet g85 by spinnell71 (4/15/05 11:42 AM)	+ / -
My HP G85 doesn't unload/release the paper completely and the arms pick it up and crumple it during the next page coming out. Any suggestions?

	Re: Hp officejet g85 by garym (4/15/05 3:24 PM)	+ / -
spinnell71 "The symptom you describe is typical of a broken paper pusher (P/N C6429-40031). The paper pusher has three 'fingers' that stand straight up when the printer is idle. They retract just as the paper feeds and pop up to push the paper into the paper tray when a page is finished printing. Removing paper jams throught front rather than the rear access door breaks them off." This is Berts answer to the same problem on this same page. Search and learn.

	........anyone? by Anonymous (4/15/05 3:55 PM)	+ / -
okay, My power supply has the green light on (no blinking), but when i plugged in the power into the back of the printer, the LCD comes on, but it does not say "self test" like it used to. So i tried pressing "6-#" while plugging it in but that did nothing, so i pressed "6-*" while plugging it in and now i get a message that says: ORION REV=AX6.0 Passed MEM Test ANY HELP AT ALL WOULD BE APPRECIATED!

	Re: Re: Hp officejet g85 by Anonymous (4/15/05 5:08 PM)	+ / -
So how do I fix this problem???

	Re: Re: Hp officejet g85 by Anonymous (4/17/05 12:14 PM)	+ / -
Bert, The message is on the machine itself. I am not using the director. I just reinstalled the drivers from the internet. Thanks for any help! ps. Hi from New Mexico!

	Re: Hp officejet g85 by GordL (4/18/05 11:37 AM)	+ / -
Hi from the "great frozen north" (Toronto Canada) I have a G85 that seems to work OK except for some banding. When the print head is in the service station there is sometimes a grinding noise. I suspect that these two problems are related. I have noticed on close inspection that the grinding noise occurs when the print head appears to be about 1/8 of an inch right of where I think it should be for "servicing". This is an intermittent problem that can occur during printing or about 15 seconds after the print job is finished. When the servicing module moves to clean the head the whole head assembly is deflected upward. I once saw the toothed belt that drives the head appear to go slack and obviously slip on it's drive sprocket when the head was almost at the left limit. I suspect that something is intermittently preventing the head from moving all the way to the right limit. I have also noticed that the encoder strip tends to become coated in ink. Is the encoder strip used for positioning the head in the service station or is that position controlled by something else? ...any ideas about the intermittent jamming at the right? With the power off the head moves smoothly to both the left and right limits. Thanks in advance GordL

	Re: Re: Hp officejet g85 by Anonymous (4/18/05 11:41 AM)	+ / -
... sorry folks. The line: "print head appears to be about 1/8 of an inch right of where I think it should be for "servicing"." Should have been: print head appears to be about 1/8 of an inch _left_ of where I think it should be for "servicing".

	Re: Hp officejet g85 by GordL (4/18/05 11:53 AM)	+ / -
...take three. No, I am not dyslexic but I'll bet everyone here thinks I am. Here is a complete repost with my lefts and rights corrected. They are now 'right'. :) I have a G85 that seems to work OK except for some banding. When the print head is in the service station there is sometimes a grinding noise. I suspect that these two problems are related. I have noticed on close inspection that the grinding noise occurs when the print head appears to be about 1/8 of an inch left of where I think it should be for "servicing". This is an intermittent problem that can occur during printing or about 15 seconds after the print job is finished. When the servicing module moves to clean the head the whole head assembly is deflected upward. I once saw the toothed belt that drives the head appear to go slack and obviously slip on it's drive sprocket when the head was almost at the right limit. I suspect that something is intermittently preventing the head from moving all the way to the limit. I have also noticed that the encoder strip tends to become coated in ink. Is the encoder strip used for positioning the head in the service station or is that position controlled by something else? Any ideas about the intermittent jamming at the right. With the power off the head moves smoothly to both left and right limits. Thanks again in advance and sorry for the confusion. GordL

	Re: Re: Re: Hp officejet g85 by Anonymous (4/18/05 12:16 PM)	+ / -
Bert, I don't see any "three fingered" pusher anything. All I see are two black arms which push up the paper when printing and retract when done. I don't see any broken parts anywhere. Do you think I broke the paper pusher still? I read the other forums you mentioned. Do you still think I need to replace this part? Where do I find it??? Thanks, Sean

	Re: Re: Hp officejet g85 by A (4/18/05 2:49 PM)	-1 + / -
Hi All, I am wanting to re-instert the paper lifter (metal piece) in the back of the printer that lifts the pages to feed. I read the instructions, but am not sure where to hook in the back end. The front of it is fitted into two slots in the bottom of the case, and the back is loose and flops up if I lift it. Where does the back end hook to? Thank you, Arpad

	Re: Hp officejet g85 by Bert (4/18/05 8:50 PM)	+1 + / -
It doesn't hook to anything. That is probably the reason they tend to get out of place. ALWAYS remove paper jams through the rear access door.

	Re: Hp officejet g85 by A (4/18/05 10:27 PM)	+ / -
Thank you Bert.

	Re: Hp officejet g85 by Bert (4/18/05 11:22 PM)	+ / -
GordL Clean the encoder strip on both sides with a paper towel and a mild cleaner. The service station may have to be cleaned. Congealed ink builds up from priming and cleaning the cartridges. Cleaning requires that the case be removed and the mechanism partially disassembled. Sean The paper pusher fingers push the printed page into the paper out tray. If they are broken off the first page will print okay but following pages will pile up against the first page and cause a paper jam. If the fingers are broken the case will have to be removed and the mechanism partially disassembled to do the repair.

	Re: Re: Hp officejet g85 by GordL (4/19/05 7:06 AM)	-1 + / -
Hi Bert Thank you for your reply. I did notice that the service station was a real mess and suspected that it might be a factor. The only reason that I didn't tear it down though was that I couldn't figure out how to get the covers off. I took it to a repair shop and they quoted me $300.00 to $400.00 to replace motors, belts, and dozens of other bits and pieces. (I used to work in a similar business. This is what you were told to do when you didn't want to get involved in something that looked like a money pit.) I expect to get it back today and have read your detailed disassembly instructions elsewhere in this forum. I am confident that with information gleaned from some of your other posts I can pull this beast apart and repair it. Thanks again for your assistance. Best regards GordL

	Re: Re: Hp officejet g85 by Anonymous (4/19/05 8:37 AM)	+ / -
Hi Bert, My power supply has the green light on (no blinking), but when i plugged in the power into the back of the printer, the LCD comes on, but it does not say "self test" like it used to. So i tried pressing "6-#" while plugging it in but that did nothing, so i pressed "6-*" while plugging it in and now i get a message that says: ORION REV=AX6.0 Passed MEM Test

	Re: Hp officejet g85 by Christian Kotscher (4/19/05 10:56 PM)	+2 + / -
For a few years I have not been able to use fax and have not missed it - now I want to fax because I have vonage and it is free. I suspected lightning, but nothing else was hurt when I noticed it in 2001 or so. When I hit "black fax" button I get: Error 00893947 Turn Power On and Off Any ideas?

	Re: Hp officejet g85 by wodash (4/20/05 2:40 AM)	+ / -
I had the same problem and I just ordered the part - Go to the HP website and you will a picture of the Modem 2 screws hold it in. Part number is C6735-60001 Called a Fax Module assembly. cost is $39.00 plus tax and shipping depeneding upon where you live. My total cost was $53.04 and they take a credit card. It is a 10 minute installation with a Torx screwdriver. Good luck

	Re: Hp officejet g85 by JG (4/21/05 11:10 AM)	+ / -
My printer was locked up the other day...nothing worked. I unplugged it and then plugged it back in. Now it won't power on at all. It's dead. I have green light on the cable that plug into the back of the printer...so I'm getting power. Are there any internal power handlers? Any recommendations on how to diagnose this issue?

	Re: Hp officejet g85 by Bert (4/21/05 3:39 PM)	+ / -
The power switch does not literally switch the power on and off. The switch only takes the printer out of the 'sleep mode', i.e. the printer is always on even when off. If there are no signs of life the control panel or main electronic board may have failed. There is also an outside chance that the power input connector has come unsoldered or partially broken loose from the main electronics board.

	Re: Re: Hp officejet g85 by GordL (4/21/05 9:17 PM)	+ / -
Hi Bert Thanks for your help! This thing is a honey of a printer, fax, copier, scanner, etc. if it is properly maintained. (but a proper bi+(# if it is not.) Your instructions have been insturmental in diverting this G85 from landfill trash into a work-horse machine that is welcome in my SOHO. GordL

	Re: Re: Hp officejet g85 by JG (4/22/05 5:00 AM)	+ / -
Bert, thanks for the reply. Last night I pressed "6-#" and it ran a memory test, and said it was okay, but I still can't get it to power up. Does that change anything.

	Re: Hp officejet g85 by Bamerny (4/22/05 9:26 AM)	-1 + / -
I turned power off and then when plugged back in, there are no lights and the LCD display is blank. The power supply measures 18 volts when connected to the G85. I tried resetting with the 6 and # keys pressed while applying power. No Help. I tried pressing the 6 and * key and got a message "ORION REV = AX6.0 Passed MEM Test" . I tride 4 and * key got massage "CODE REV = AX6.0 Passed MEM Test". If I press a bunch of buttons (the no. 5 usually) sometimes the green Quality light comes on. but the motor doesn't start.

	Re: Hp officejet g85 by Bert (4/22/05 12:45 PM)	+ / -
JG, Bamerny The only solution may a new printer. If you have an internal electronic failure, the parts are prohibatively expensive or unavailable. Bamerny, there may be a way to recover from the error without replacing parts, but I'm not aware of it.

	Re: Hp officejet g85 by Richard 4964 (4/28/05 7:33 AM)	+1 + / -
I get an off hook message when I try to send a fax. I verified that the telephone line is functioning. Any suggestions>

	Re: Hp officejet g85 by Bert (4/28/05 8:53 AM)	+ / -
Since you have a working line and a good cable, there is a good possibility that the fax module has failed, P/N C6735-60001.

	Printing with black ink only on photo papers by Cory (4/30/05 7:24 PM)	+ / -
I'm trying to print on HP Glossy Brochure Paper or HP Premium Glossy Photo Paper with my OfficeJet G85 using Black ink only (for true black and white photography proofs). When I go into the printer settings, under advanced settings, and choose "Print in Grayscale" and then click on the radio button for "Black only" I get a warning box that says "This feature is disabled due to paper option currently selected on the Setup Tab." Otherwise the printer mixes C-Y-M to make gray and that throws off the tones of my proof. The only way I can get it to print with black ink, is to set the paper type to "plain paper"....but then the print quality and ink distribution is messed up for the photo papers. Does anyone know a work around for this??

	Re: Hp officejet g85 by doctuh (5/1/05 5:32 PM)	+ / -
Hi all, I just won two G85s at auction on eBay and sure enough, and each had symptoms consistent with a missing spot sensor lens. I bought a T10 screwdriver (THEY ARE TWO DOLLARS FOR CRAFTSMAN AT SEARS, THEY HAVE A SOLID COLOR HANDLE AND ARE IN A BUDGET SCREWDRIVER ASSORTMENT WHICH IS NOT NEAR THE REGULAR-PRICED SCREWDRIVERS) and checked them. Sure enough, both spot sensors had no lenses in them. Bert, the technician, has clarified that the replacement part for this is now HP P/N C2693-67037. I have read this entire thread (SO informative), and the first part number Bert suggested was discontinued by HP. HP "discontinued" it, but the part with the new number (which HP says is used in some other printers) apparently is identical. Since I have no mirrors or lenses that I can try to glue back in, I guess it's time to go purchase the sensors. Then, I will try to get reimbursed by the eBay sellers (wish me luck)! Doctuh

	Re: Hp officejet g85 by moe (5/1/05 11:14 PM)	+ / -
The den of thieves claims yet another victim! Good luck.

	Re: Hp officejet g85 by bomelia (5/2/05 6:56 AM)	+ / -
Sorry about your ebay experience. I am looking for a scan assembly (the part that moves back and forth). Does anybody have a working version? Mike

	Re: Hp officejet g85 by doctuh (edited 5/2/05 7:22 AM)	+ / -
1. Does anyone have a broken 900-series Deskjet where the spot sensor is intact (and would be willing to sell it)? If so, please email me. Thanks. 2. There is a scan assembly for a G85 listed on eBay right now. Of course, seeing my G85 eBay experience above, one must move with caution. 3. HP has decided that one of my G85s, despite its age, is "in warranty" on the basis of the PayPal receipt I faxed to them supporting my eBay purchase! They are going to exchange that G85 for a brand new (including ink) Officejet 6210. They only want the "core" G85 back (I get to keep the AC adapter, etc). Is there anything I should "pull" from the body before I send it out? The 6210 uses a full sized color but only a small black cartridge, so I decided to sell it on, you guesssed it, eBay! It will have the 10 month remainder of the G85's reset warranty, instead of a full year. Otherwise, it should be the same as what is sold in a store. If anyone reading this would want to buy it before I list it, please contact me. Thanks again for all the help. Doctuh

	Re: Hp officejet g85 by bomelia (5/2/05 8:33 AM)	+ / -
How about the scan assembly??? :) You think they would miss it? Or better yet, just the two electronic circuit cards on the head. The one on ebay is too high when you consider the shipping cost. I really do not need the whole scan assembly, just the black box under the glass. Mike

	Re: Hp officejet g85 by bomelia (5/2/05 8:36 AM)	+ / -
Hmm...just went and looked at the 6210...how much do you want for it? Perhaps we can work a deal where we trade some parts (or the whole friggin chasis of my g85!! I got your lens!! Mike

	Re: Hp officejet g85 by doctuh (5/2/05 2:33 PM)	+ / -
I can't believe this. HP just confirmed that it is going to replace BOTH my broken Officejet G85s with new Officejet 6210s under warranty based on the proof of purchase consisting of a faxed copy of my PayPal payment! I don't want a unit which only uses a small black cartridge, which is the only real failing of the 6210. Now I will have TWO of them to sell! I still want a FULLY FUNCTIONAL G85 (or G85xi) which uses the 45 and large 78 cartridges where the 45 black lasts much longer! Mike (see above) has a used spot sensor. Does anyone have a G85/G85xi that works except for the spot sensor problem (described repeatedly above) they would sell for a relatively low price, delivered (to Tyler, TX 75701 USA)? I have my Torx 10 screwdriver and am ready to go to work! Doctuh

	Re: Re: Hp officejet g85 by Anonymous (5/2/05 4:02 PM)	+ / -
I have an OfficeJet G85 that is like new and works perfectly!! Maybe I could trade you for one of your new 6210's. I live in Dallas. -Cory

	Re: Hp officejet g85 by mphardwick (5/3/05 8:39 AM)	+ / -
I love my officejet g85, but lately it has quit printing halfway through a page and spitting it out. I have to go in and cancel print and that has been working up to today. Today I can not get anything to print to it, it gives an error-printing message. I have turned it off and on, restarted my computer. Got any suggestions? Thanks, Pat

	Re: Hp officejet g85 by Bert (5/3/05 8:48 AM)	-1 + / -
Lets start with the easy stuff. 1. Check your computer for ample hard drive space. 2. Check your computer for viruses and spyware. Make sure your software is up to date. 3. Make sure the printer to computer cable is connected securely on both ends. 4. Uninstall and reinstall the printer software. I suggest downloading the latest version from HP. http://h10025.www1.hp.com

	Re: Re: Hp officejet g85 by Mrmickeymouse (5/6/05 4:44 PM)	+ / -
Hi, I have an error with my HP G85, it tells me I have a paper mismatch replace transperency with plain paper and continue. It only has plain paper in it, I have tried various papers to see if this would do it, but no deal. I have gone to the HP site and did what they said, but with no relief. I can get it to scan but it will not receive a fax and print, I am pretty handy and can do what you tell me to do [no jokes please] to repair it. Nice machine but I need the faxing ability. TIA

	Re: Hp officejet g85 by Bert (5/6/05 10:01 PM)	+ / -
Officejet G85 Spot Sensor Lens Missing If you are seeing a 'Paper Mismatch Remove Transparency and Replace with Plain Paper' error, the spot sensor lens may be missing. To check, the cover on the right side of the carriage will have to be removed. Open the printer as if you are going to remove the cartridges. Wait for the carriage to appear then unplug the power. Remove the cover on the right side of the carriage. It is held in place by one red T10 Torx head screw. The small printed circuit board underneath should have a clear rectangular plastic lens facing toward where the paper feeds through. If it is missing order P/N C2693-67037. The sensor, if broken, was probably damaged because paper jams were removed through the front. ALWAYS remove jams through the rear access door.

	Re: Hp officejet g85 by DavidUK (5/8/05 6:54 AM)	-1 + / -
Bert, rhblake and others Greetings from the UK. I too have had problems with overflowing service centre. Very large volume of ink, after unit was moved and tilted, left too long at bottom of printer. Over time evaporation had coated inside of printer with black film, even into scanner box. Finally had to do something about it when scanner/fax stopped working. Periodic grinding scanner etc while unit at rest and while faxing, as described somewhere in this thread. Followed instruction on thread and took thing apart down to almost the bare chassis, even took off wiring loom and electric motor assembly on left. Was then able to wash off the ink on the base of the chassis with slow garden hose. After a bit of stray splash got on the paper feed rolers etc decided to go the whole hog and do them as well and then left to dry in sun/gentle hair dryer. Cleaned inside of scanner box glass, light tube with damp cloth etc. Re assembled G85 having washed various case parts etc in water. Fired it up, put in cartridges and hey presto back to normal. So pleased not to have to replace G85 with 7000 series and can continue to use the large 45 & 78 cartridges. Thanks Bert,rhblake and others who contribute to this forum Regards David

	Hp Officejet G85 Questions by garym (5/9/05 10:46 AM)	+ / -
I bought a second G85 for my son. It only had a 3400 page count so I expected it to be pretty clean but the service station was loaded up quite a bit. I guess the previous owner cleaned or primed the cartridges whether they needed it or not. Do you think this maintenance function is overused? Using the great information your site provides I took it down to the basic pieces and cleaned it up. I have some questions and comments after completing the job. 1. Are there two sensors in the housing mounted on the side of the cartridge holder? One must be the spot sensor but there are two lenses, one looks amber and the other is clear. 2. The sensors on the L shaped PC board just sense the position of the paper feed and lift up lid for the cartridges, right? 3. Are there other sensors in the printer section besides the position sensors on the paper feed motor and carrage position? 4. When you get it torn down and the vertical frame removed from the printer you have left the paper handling portion of the printer. Could that be replaced, in whole, with the similar portion from a 970? 5. How does the service station motor know when the cartridges are capped? 6. Do you have to put it all back together to do any testing on the printer? 7. Comment When removing the scanner , after removing the springs, I found it much easier to push back on the latch, C6680-40053, to release it from the bottom of the scanner than trying to pry apart hinges to seperate the scanner from the printer. Thanks

	Re: Re: Hp officejet g85 by Anonymous (5/10/05 7:13 AM)	+ / -
Does anyone have an old G85 that they want to part out? I need the fax module part number C6735-60001.

	Re: Hp officejet g85 by doctuh (5/10/05 9:39 PM)	+ / -
Hi all, I am a masochist! I "won" a THIRD G85 (actually a G85xi, as was one of the first two) on eBay. As mentioned above, the previous two each arrived with a missing spot sensor lens and were replaced by HP with refurbished Officejet 6210s. Both replacements have now arrived and will be listed at auction on eBay. This time around, I bought from a seller with over 10,000 feedback, 99.8% positive, and a return policy where they issue a UPS return service label and also a full refund of the purchase price including shipping charges for "DOA" merchandise. Sure enough, the unit was found to have two problems upon its arrival today. For once, it printed a test page perfectly (page count only about 3500), so the spot sensor works! One of the paper guides that stick out of the top of the unit was missing, and the other and its spring were loose in the packing box. We were able to reattach it. When I tried to scan using the automatic document feeder (ADF), the paper got crooked when trying to feed and I got a paper jam message on the front panel. Is there an easy fix for this? I have conatacted the seller to ask for a return service label, but I would prefer to keep the G85xi instead if it can be fixed without needing extra parts. Thanks again for all the help given in this thread. Doctuh

	Re: Hp officejet g85 by Bert (5/10/05 10:50 PM)	+1 + / -
garym Q1. The spot sensor consists of a light source (blue) and a photo senor, thus the two lenses. Q2. Yes. Q3. No. Q4. Yes. Q5. 'Magic.' The motor is a stepping motor and once the printer self-calibrates, the electronics knows how many steps (the motor moves a designed in number of degrees per step pulse) it takes to cap the cartridges. Q6. Never tried it. doctuh Clean the rollers in the feeder with a damp cotton swab. Clean the white feed rollers on the scanner cover and apply rubber rejuvenator (allow a few hours for drying). Sounds to me as if you need a parts machine.

	Re: Re: Hp officejet g85 by Mickeymouse (5/12/05 2:08 PM)	+1 + / -
I want to tell you a thanks 1000 times thanks, you were right about the "lens" I found it in the [sic] ink cleaner receptacle, a little bit of super glue and all is well. The machine does everything it should. Thanks again,

	Re: Hp officejet g85 by D.R. (5/14/05 12:16 AM)	+ / -
5/14/05 Hi y'all: I'm new here as i just found your site tonight while searching for a refurbed HP-G85 Officejet. The one i'm using is my 2nd. Prior to that i wore out 2 HP-1175 Officejets. I print & copy 30+ reams of paper/yr. So0 before this one croaks, i'd like to find another, preferrably refurbed. I've been refilling my own cartridges for about 10+ years without problems. I haven't read completely thru the G85 forum yet because there are about 70/80 pages to get thru & i'm less than a speed reader. Is there a page counter on this machine? If yes, how do i access it? I sent an email to the good folks requesting a service manual for this machine just before i started this forum post. I've got my fingers crossed that they can locate it for me. I will continue reading this forum & try to collect as much knowledge as possible from it. NO! I'm not in the "Office Machines Repair Bus", & have no intentions of doing so. My present career is far more important to me. THANKS Y'all, D.R.

	Re: Hp officejet g85 by Bert (5/14/05 10:47 PM)	+ / -
Go to the Reports menu and select Self-Test Report to get the page count.

	Re: Hp officejet g85 by mickeymouse (5/14/05 11:10 PM)	+ / -
The G85 works well but the page count is 7570, how high will this machine go before it is worn out. What is a high number??? TIA.

	Re: Hp officejet g85 by Bert (5/14/05 11:30 PM)	+ / -
I've seen the mechanism used in the G85 with a 30,000+ page count. By that time, or even before, the service station needs to be removed and cleaned because waste ink will be the verge of overflowing on to your desktop (the mother of all messes).

	Re: Re: Hp officejet g85 by Mrmickeymouse (5/15/05 12:13 AM)	+ / -
Thank you again.. I will need to order the rubber components in the cleaning station because I believe I found pieces of it in the waste ink area. Big globular rubber "inky" looking pieces. I do not have a picture of what should be there... TIA Scott

	Re: Hp officejet g85 by Bert (5/15/05 10:00 PM)	+ / -
The globs are congealed ink that builds up, which is normal. Usually the service station just needs to be cleaned, a messy job but cheaper than buying an new printer. The process has been discussed in this thread.

	Re: Hp officejet g85 by Mrmickeymouse (5/15/05 10:15 PM)	+ / -
Thank you again, could you tell me if the little blade looking things are all there is for cleaning tools [built in]. One glob looked like it was a rubber funnel looking thing. TIA,

	Re: Hp officejet G95 by joeymac (5/17/05 4:29 PM)	+ / -
Hi all, was glad to find this site. I have a G85 & G95. G95 fell sick last night when my other half tried to turn it into a coffee machine. The print head stalls to the left of the carriage and the message reads 'Clear Paper Jam'this seems to be the only three words HP is capable of burning into the eprom. I have experience with the older all in one HP printers so I made an attempt at cleaning the info strip (without proper access)yes you have guessed correctly, nil points for Joe. Just to compound the agony I managed to smash the glass on top (Scanner bed)what a day!!!!!!! Having looked at the threads this gives me some great info regarding getting into the machine however, is it so easy to access & replace the top glass (presumably from a glazier) I will clean the horrible bit on the left, I see from previous threads this may be the cause of the problem. In the older 'all in ones', it was the plastic 'I know where I am' strip which needed cleaning. Deep joy, any help would be much appreciated

	Re: Hp officejet g85 by Bert (5/18/05 9:16 AM)	+ / -
Before we get into the paper jam issue, be aware that the scanner glass has a plastic strip on it that is used to calibrate the scanner head. Bottom line: You cannot replace it with an ordinary piece of glass. HP no longer sells a replacement.

	Re: Hp officejet g85 by joeyjoe (5/18/05 10:48 AM)	+ / -
Bert What can I say, top man, like you I like to 'cut to the chase'. I guess I can keep the printer for spares for the G85. Many thanks for you time & effort, much appreciated. Carpe Diem! Joeymac

	Re: Hp officejet g85 normal light flashes by Jan (5/18/05 1:28 PM)	+ / -
Problems: 1)"remove and replace color cartridge" so I cleaned it. Now it says "insert color cartridge" But it was just removed and cleaned and seems to be 'seated' properly...2) I am still unable to copy or print..I just receive busy message and the normal light flashes.

	Re: Hp officejet g85 by Bert (5/18/05 10:07 PM)	+ / -
It's not clear what you meant by "cleaned." If you have not already, clean the electrical contacts on the carriage and cartridge with a cotton swab and alcohol. If this does not solve the problem, test the cartridge in another printer. Any Deskjet 900 series uses the HP 78 cartridge. It is possible that the cartridge is defective.

	Re: Hp officejet g85 by doctuh (5/19/05 10:43 AM)	+ / -
Hi, Now that I have sent the two G85s that were missing a spot sensor to HP for upgrade, I destroyed a part on one of my used K60s, and suddenly am the proud owner of a spare spot sensor! Gee, why does it always seem to work like this? Does anyone have a G85 which shows the "paper mismatch error" and won't print a self-test or align cartridges (all signs of a missing spot sensor lens) but is otherwise working correctly that they might wish to part with? Doctuh

	Re: Hp officejet g85 by joeymac (5/19/05 12:31 PM)	+ / -
Bert Yes you have gussed, my nose got the better of me and I have stripped down the printer (thanks to your instructons this was a piece of cake)however, turned it on it's back (big mistake, yes that black stuff went you know where) Anyway I cleaned out the ink box and the plastic strip which talks to the printer carriage. I see what you mean about the glass having a calibration stip, obviously I will just have to live with the fact that the glass is cracked but I hope to continue to use the machine as a printer. You never got round to a suggestion for the carriage stalling on the left and the paper jam message (remember the coffee situation) A couple of years ago I spoke to an HP technician who was working on a machine at my college, he sais the paper jam message was one of the few messages which could appear (old officejet)& it may well have nothing to do with a paper jam Bert, if you feel you have the time to answer this query I will be very grateful. Kindest regards joeymac

	Re: Hp officejet g85 by merritt67 (5/19/05 9:44 PM)	+ / -
I have a machine that when the first page is donr printing it does not eject totally from the machine. The 2nd page comes and its it and makes the paper jam at times. The first page never comes out of the machine.

	Re: Hp officejet g85 by Bert (5/19/05 11:48 PM)	+ / -
joeymac Plane A Remove the cartridges and unplug the power. Wait 10 seconds and replug the power. After the printer reintializes reinstall the cartridges. Plan B Remove the rear access door and and try rotating the feed rollers by hand. They will offer resistance but should rotate. Check for a 'foreign object' in the mechanism. I have found everything from pen caps to bottle caps. merritt67 The paper pusher fingers push the printed page into the paper out tray. If they are broken off the first page will print okay but following pages will pile up against the first page and cause a paper jam. If the fingers are broken the case will have to be removed and the mechanism partially disassembled to do the repair. HP no longer supplies the part. I suggest recycling one from a Deskjet 3820. They died an early death in mass for other reasons. All of the ones I've seen have good paper pushers. ALWAYS remove paper jams through the rear access door to avoid damaging the mechanism.

	Re: Re: Hp officejet g85 by joeymac (5/20/05 12:39 AM)	+ / -
Bert I will reassemble the printer any carry out your suggestions and report back Many thanks for your time & effort, it is much appreciated. Kindest regards Joeymac

	Re: Hp officejet g85 by shahbaaz (5/20/05 10:22 PM)	+ / -
what is the part number for cartridges carriage for HP office Jet G95 and G85

	Re: Hp officejet g85 by joeymac (5/22/05 3:36 AM)	+ / -
Bert I have reassembled the printer but now the paper lifter mechanism seems not to be functioning. I loosened the rollers from the back as described in a previous part of this thread but with no success. I will keep trying to reslove but any ideas would be appreciated Kindest regards joeymac

	Re: Hp officejet g85 by doctuh (5/22/05 5:48 PM)	+ / -
Hi, I was able to find a G85 that seems to work except it needs a spot sensor. I "bought-it-now" it on eBay for $68 delivered (item number 6770537258, the description sure sounds like a spot sensor problem!). Hopefully, I will get a working G85 out of this yet! Doctuh

	Re: Hp officejet g85 by Bert (5/22/05 10:02 PM)	+ / -
shahbaaz Both printers use the same cartridges, HP 45 and HP 78 joeymac I sent you an email.

	Re: Re: Hp officejet g85 by quynht1 (5/23/05 12:19 PM)	+ / -
Did you ever get a response or resolution to your problem? I think I am having the same problem, but it seems to be occurring more permanently. Don't know if it's a cable issue or something else....let me know...

	Re: Hp officejet g85- Reports Menu by D.R. (5/23/05 1:35 PM)	+ / -
Bert, Stephan, or,: Where is the reports menu on the G85? I haven't been able to locate it. Thanks, D.R.

	Re: Hp officejet g85 by bomelia (5/23/05 6:30 PM)	+ / -
Hi all, Finally found this thread again. Looks like I might be out of luck. I finally found a scanner assembly and replaced mine with one I bought off ebay (someone in here also noted it was for sale). Anyways, got it in and installed and got the same scanner failure error. So either I have TWO bad scanner assemblies or something in the bottom part of the printer is bad? Mike

	Re: Hp officejet g85 by joeymac (5/25/05 12:36 AM)	+ / -
Hi all Joeymac here, just to say thanks to Bert, the G95 is out of Hospital, fit and well and ready to rock. If I can help any one with my limited knowledge, I will be there. Just a note to anyone who may think it is very too difficult or they not have the skills, last night I stripped and re-assembled my G85 in 37 minutes, that included removing the ink tray underneath the cartridges. It just takes some preparation, determination and motivation. Carpe Diem Joeymac P.S. Does anyone out there have a glass panel (with calibrator) for the scanner lid, idiot boy here was careless during an earlier opening event!

	Re: Re: Hp officejet g85 by bomelia (5/25/05 5:03 AM)	+ / -
OK, my bad...I'm the serious bonehead. I missed one of the three ribbon cables. Plugged it in and all is well!!! It was, after all, a bad scanner assembly. The replacement off ebay fixed it. Mike

	Re: Hp officejet g85 by bomelia (5/25/05 5:12 AM)	+ / -
I noticed with my other scan assembly the same thing I see with the replacement...the scanner light stays on...all the time...should it? Mike

	Re: Re: Hp officejet g85 by joeymac (5/25/05 5:48 AM)	+ / -
bomelia I am not sure if you are aware you can alter the 'stand-by' time by using the MENU button, going to Status & Maintenance, then Set Power Save Mode. I appologise if this message is from a 'beginner' and it may be below your knowledge & understanding and feel free to tell me so!!!!!!!!!!! I do however feel I should make a contribution as in only one week I have managed (with extensive help from this thread) to go from a beginner, to someone who has stripped & rebuild my G85. Carpe Diem joeymac

	Re: Re: Re: Hp officejet g85 by bomelia (5/25/05 7:15 PM)	+ / -
Joey, Thanks for the tip...it worked. In fact, I wonder how many of the scanner assembly failures are related to the fact that the default power saver mode is 12 hrs??????!!!!!! Just a thought for all the other G85 users out there!! Mike All: I now have spare parts for the scanner assembly. (glass, light, motors, paper feeder and so on)

	Re: Hp officejet g85 scanner glass by joeymac (5/26/05 12:24 AM)	+ / -
Mike I would be very interested in the glass for the scanner, I am in Scotland, is that a problem. joeymac

	Re: Hp officejet g85 by harrywilliam (5/26/05 1:02 AM)	+ / -
hai my officejet g85 just displays paper jam and clear paper jam and press enter but no change even affter doing so no paper inside the printer when feed roller turned manually paper is picking up . what must be the problem help me william

	Re: Re: Hp officejet g85 scanner glass by bomelia (5/26/05 4:53 AM)	+ / -
I do not know Joey, figure out the shipping charge (UPS, FEDEX, whatever) and if you are willing to pay it, you can have it. My zipcode is 35763 (Hampton Cove, Alabama). You can pay me easily through PayPal, bomelia@comcast.net. Mike

	Re: Hp officejet g85 scanner glass by joeymac (edited 5/26/05 6:46 AM)	+ / -
Mike I will investigate and get back to you very soon. joeymac PS Can you possibly figure out the weight of the Glass + bubble wrap. I know FEDEX etc. will ask. Many thanks for your time & effort. Joeymac

	Re: Hp officejet g85 by bomelia (5/26/05 7:48 AM)	+ / -
I will after you get a few estimates. It cannot be more than a couple of pounds. Get a 5 and a 8 pund estimate. You will then have a good idea if it is worth the $$ and effort. BTW, can't you just go buy a piece of glass? Mike

	Re: Hp officejet g85 paper pusher assembly? by Dave bass (5/26/05 8:24 AM)	+ / -
HELP! I have a G85 - I removed a paper jam one day thru the front of the machine (I've since read here that I should do this thru the back and have duly noted.) The printer now prints fine, but won't fully eject the last peice of paper before it prints the next - perhaps there is some safety mechanism that is supposed to pop up preventing the printer from printing over the bottom of the last peice of paper. Help! I called a local HP service center - they said it sounds like a paper pusher assembly and that it is NO LONGER MADE. What is this crap? True?? OR - perhaps this is a service issue I can fix myself. I was careful when I pulled the paper out, so I doubt I bent or broke something, but you never know. Since my computer is down now too (arrgh) I will check back to this post tomorrow and see - thank you for your help. Dave

	Re: Re: Hp officejet g85 paper pusher assembly? by bomelia (5/26/05 9:41 AM)	+1 + / -
Isn't owning a G85 a hoot?? Read through the posts above...lots of info on that. Mike

	Re: Hp officejet g85 by Bert (5/26/05 1:47 PM)	+ / -
Dave bass Broken Paper Pusher? After a page prints it is necessary for it to be pushed into the paper output tray. Three �fingers� accomplish this just as the page exits the rubber rollers that are visible when the cover is opened. Print a page and view the printer at an angle where you can see the carriage move as printing takes place. At the instant the paper comes out of the rollers, the three 'fingers' will pop-up and push the paper into the output tray. What the HP service center didn't tell you is that the paper pusher is available if you know where to look. Three models that used the same part died early in mass for a different reason. I've never seen one with a broken paper pusher. Look for a scrap Deskjet 3820, or an Officejet V40 or 5110.

	Re: Hp officejet g85 by D.R. (5/26/05 8:30 PM)	+1 + / -
Hi y'all! Does anyone in this forum know where the the reports menu is located on the G85? If yes, please share that with me!!!! This is my 3rd post of this question. Thanks, D.R.

	Re: Hp officejet g85 by Bert (5/26/05 8:48 PM)	+ / -
Press the Menu button and then press the Right Arrow button two times to get the Print Reports menu. Press the Enter button, then press the Right Arrow button until the function you want appears, and then press Enter to execute it. Go to this web page to download the Users Manual. http://h10025.www1.hp.com

	Re: Re: Hp officejet g85 by joeymac (5/26/05 9:20 PM)	+ / -
Mike All received, I will call UPS today. Bert reminded me the glass is not the issue it's the calibrating bar which HP have fixed to the glass (inside the 'scanner box'). Regards Joe

	Re: Re: Re: Hp officejet g85 by bomelia (5/26/05 9:50 PM)	+ / -
Well, like I said, it is yours for the cost of shipping. If we (UPS, FEDEX) do not exceed your pain threshhold, it is yours. My guess is bubble wrap, packing, box, is going to come in under 8 pounds give or take a bit!! Mike

	Re: Re: Hp officejet g85 by dmquimby (5/28/05 2:39 PM)	+ / -
I have this same problem. When I put paper in the feeder and put a little gentle pressure on the front of the lid, the paper will feed all the way through. I think that I have an adjustment problem. Any thoughts

	Re: Hp officejet g85 by Bert (5/28/05 8:55 PM)	+ / -
Clean the rollers in the paper input feeder with a cotton swab and water (not dripping wet). Clean the white rollers under the scanner cover with a damp cloth. If the problem clears up, use rubber rejuvenator on the white rollers as a long term fix. Remove the rear access door and apply it to printer paper feed rollers also. Allow the rejuvenator to dry for a few hours. http://www.fixyourownprinter.com/specials/misc/all/S03

	Re: Re: Hp officejet g85 by HRandall (5/30/05 3:00 PM)	+ / -
Dear Bert: I just found this site and I'm hopeful that you can offer me some hints. I'm trying to troubleshoot a G85, and it seems that you have helped others with "grinding gear" problems. The symptoms are that if you try to print an alinment sheet (actually any kind of printing task) or make a copy, the printer starts to feed and print, but then there is a loud gear noise (not really grinding, but more like skipping), and the printer displays a paper jam message. Sometimes the paper has started to feed over the rollers in the back, and sometimes the paper has not been picked up yet. I have just started to look at this unit and have cleared the paper from the back. However, It wouldn't surprise me to find out that someone cleared the paper from the front. Sometimes after getting the paper jam message, the cartridge holder does not return to center when the cover is raised. My thinking is that the print head is not synchronized with the feed. I did try your reset technique. Does it make a difference if you press 6 and push the on switch or actually plug in the power cord? I ask this because I was hoping resetting would solve my problem, but holding 6 and pushing the on button did not help. I did get this message: "Orion Rev=AX6.0 Passed MEM Test" Any thoughts?

	Re: Hp officejet g85 by scott1 (5/31/05 3:43 PM)	+ / -
Is there a way to keep unwanted people from using my Officejet G85? Maybe an interlock or something like that. Thanks!

	Re: Hp officejet g85 by Bert (5/31/05 5:13 PM)	+ / -
HRandall Check the mechanism for a 'foreign' object. All sorts of strange things get jammed in printers. Open the cartridge access door and remove the cartridges, then unplug the power. Replug the power and allow the printer to reintialize, then reinstall the cartridges.

	Re: Re: Hp officejet g85 by bomelia (5/31/05 8:41 PM)	+ / -
What do you mean? Is it shared on a network? If so, unshare it. If it is hooked directly to your computer (and not shared on a network) then use a password to logon. Mike

	Re: Re: Hp officejet g85 by moe (5/31/05 10:27 PM)	+ / -
Bert, I think it would be a little less confusing in this hopelessly long thread if you clicked on the reply link next to hrandall's post, rather than replying to the thread. That way you would have a thread within a thread instead of all the separation.

	Re: Re: Hp officejet g85 by HRandall (6/1/05 5:45 AM)	+ / -
Bert: I stripped the printer down following your directions. Now I want to check out a few functions. First, how much drag should there be on the carriage? It seems excessive to me, but I don't have any idea how many ounces it should take to get it moving or keep it moving. Secondly, how do you remove the spring clips that hold the felt washers in place? I want to clean and lubricate them per you instructions. Thanks.

	Re: Re: Re: Hp officejet g85 by Bert (6/1/05 2:10 PM)	+ / -
I have not seen any specificationss for carriage drag. Clean the carriage rod with alcohol. If the ink residue is stubborn, I use plastic polish that is available at auto parts stores. Pry off the spring clips with a small slot style screw driver.

	Re: Hp officejet g85 by DaiCLy (6/1/05 5:02 PM)	+ / -
I inherited an officejet g85 with a known problem of not feeding in paper from the bottom tray. The copying process would load in the paper to be copied from the top feeder onto the scanner fine. The next step of getting paper from the bottom tray to copy onto is the portion that doesn't work at all. It does not feed the paper in resulting in the OUT OF PAPER, LOAD PAPER AND THEN PRESS ENTER message. Please help what I can do next! I'm going to read the manual, but that probably won't shed any lights into the problem Thanks, Dai dai.ly@bms.com

	Re: Re: Hp officejet g85 by Bert (6/1/05 9:59 PM)	+ / -
Two possible causes 1. Remove the rear access door and clean the feed rollers with a damp cloth. If this solves the paper feed problem, I suggest using rubber rejuvenator. http://www.fixyourownprinter.com/specials/misc/all/S03 2. Look into the paper tray at low angle and attempt to print a page. The paper should lift into the rotating feed rollers. If it does not, the paper lifter is out of place. Officejet G85 Paper Lifter, Reinstalling A shiney metal piece (paper lifter), approximately 1(2.54cm)" X 2"(5.08cm), lifts the paper so it can engage the feed rollers. 1. Looking from the rear, remove the T20 Torx screw on the left side. This will allow you to remove the LIU (Line Interface Unit). 2. Remove the rear access door. 3. Remove the rear panel by pressing two latches underneath. It will hinge upward. 4. Release and remove the feed rollers by rotating the lever toward you that is integrated into both black feed roller shaft bearings. The levers rest in detents and must be pried outward slightly with a small slot style screwdriver before they can be rotated (Note: There may be a protective cover on the right that must be removed before the rollers are removed. Two clips hold it in). 5. Pull the sliding paper tray forward. 6. The dislodged paper lifter can now have it�s tabs reinserted into the slots in the bottom of the printer. The slots are between the left two feed rollers. Tip: ALWAYS remove paper jams through the rear access opening to avoid damaging the print mechanism.

	Hp officejet g85 by alfie (6/2/05 12:18 PM)	+ / -
I changed the black cartridge in my printer now it only prints in black and (Orange) Red! I've changed the cartridge but the printout is the same. Any ideas??

	Re: Hp officejet g85 by Bert (6/2/05 1:28 PM)	+ / -
Clean the cartridge and carriage contacts with a cotton swab and alcohol. Blot the color cartridge nozzles on a damp paper towel. A good cartridge will show yellow, magenta, and cyan. Also do the blot test on the black cartridge.

	Re: Hp officejet g85 scanner problem by petej (6/2/05 3:54 PM)	+ / -
Hi very informative forum. I used my scanner for the first time and when I scan to WORD it appears there as unreadable text.If I scan to Image Editor everything appears just fine. Wondering if this is a scanner error or a softwear error. Thanks.

	Used G85xi's by doctuh (6/2/05 8:56 PM)	+ / -
Hi, I just bought a lot of FOUR G85xi's on eBay for ONE CENT (plus $15 shipping each). No AC adapters, and one is missing some parts. I have 3 extra AC adapters, and so 3 is the maximum number of intact G85xi's I can salvage. I will keep you informed of my progress and ask for help as needed. Doctuh

	Re: Hp officejet g85 by Carol CPA (6/3/05 12:58 PM)	+1 + / -
I have recently inherited a G85 with a "busy" problem. After a fax is sent a "busy" message appears. I have hit "cancel" - nothing happens; I have powered off/on the unit under # and 6 and the problem goes away until the next fax attempt; I have scanned through the User's Manual found on HPs website with no information on this problem. Nothing I have tried has cleared this problem. Any suggestions are greatly appreciated.

	Re: Re: Re: Hp officejet g85 by DaiLy (6/3/05 1:13 PM)	+ / -
Bert, Thanks for your help! I'm up to step 4 whereby I need to remove the right protective cover (RPC) in order to remove the rollers. Well, that's where I'm unable to find the clips mentioned to remove the RPC. Can you send a picture or a describe more in details how to remove the RPC? It seems to be wedged pretty good and removing would seem to break the RPC. Step 5 seems innocent enough, but I haven't gotten passed step 4 yet Thanks, Dai Dai.Ly@bms.com

	Re: Re: Hp officejet g85 by Bert (6/3/05 10:23 PM)	+ / -
Carol CPA The problem could be the fax module assembly. Looking from the rear, it is under the cover on the left held in place by one T20 Torx head screw. Go to this web page. http://partsurfer.hp.com

	Re: Re: Re: Re: Hp officejet g85 by Bert (6/3/05 10:28 PM)	+ / -
Emailed a picture.

	Re: Hp officejet g85 by Billy O. (6/6/05 8:51 PM)	+ / -
Does OS 10.4.2 (Tiger) support an Officejet G85? My printer will not work since I have upgraded. Help me Obi Wan Kanobi, you're my only hope...

	Re: Hp officejet g85 by stuart (6/8/05 11:11 AM)	+ / -
Bert, our office g85 is a stanalone unit. Over the past two days, i've had a problem with it initializing. It now no longer functions and only displays the message initializing. I've tried #6 combo when i plug it in to restart it, but no dice. I can get it to pass a memory test with *6, but nothing else. Any thoughts?

	Re: Hp officejet g85 by Bert (6/8/05 1:28 PM)	+ / -
stuart Unplug the power for a few minutes and try again. If it still seems to be 'locked up', I suspect an electronic failure.

	Re: Re: Hp officejet g85 by stuart (6/8/05 1:32 PM)	+ / -
Bert, thanks for the response. One of the first things i did was to unplug it for awhile. The problem still persists. I thinks its probably cashed. Thanks anyway.

	Re: Hp officejet g85 by Billy O. (6/8/05 10:41 PM)	-1 + / -
Ok, I have gotten my G85 to accept the scrolled info from my Mac running OS 10.4 (tiger) but when it prints I get about 4 lines of giberish. Help me Obi Wan Kanobi, you're my only hope.

	Re: Hp officejet g85 by adjaps (6/9/05 12:38 AM)	+ / -
Hello! I just purchase a laptop running windows XP home edition. But the installation CD-Rom of my Hp officejet G85 has no provision for Windows XP drivers. Although Windows XP automatically identify the hardware and install default options, i cannot make use all the functionnalities of the printer (scanner, etc.) from the printer interface on the screen because it does not appear on my screen. I wish to install my printer properly so as to optimize its use. What do I do?

	Re: Hp officejet g85 by joeymac (6/9/05 1:27 AM)	+ / -
Hi everyone Does anyone out there have a scanner glass for my G95 or a complete lid which they would like to sell. Kindest regards P.S. Thanks to 'fixyourownprinter.com' for saving my G95 from the 'wheelie bin'. (Bert stuff!!!!!!!!!!!) Carpe Diem joeymac

	Re: Hp officejet g85 by wodash1148 (6/9/05 3:24 AM)	+ / -
Does any one need a new fax module for a G 85? I have a new replacement that I cannot use. PLease let me know I will sell it to you for cost plus shipping

	Re: Hp officejet g85 by aultl (6/9/05 3:07 PM)	-1 + / -
Bert, I Have been looking all over the internet for help with my G85. It is leaking ink like a sieve; I have printed your instructions for cleaning and I just wanted to say THANK YOU from the deepest part of my printer. -- Aultl

	Re: Hp officejet g85 by garym (6/10/05 4:29 AM)	+ / -
adjaps - Download the G89 software and drivers here: http://h10025.www1.hp.com

	Re: Hp officejet g85 by scott1 (6/10/05 12:34 PM)	+ / -
Hi y'all! I found a spring in the paper feed tray area of my G85. If someone would be willing to look at a picture of the spring and tell me where it goes I would appreciate it very much! My e-mail is s942506@yahoo.com

	Re: Hp officejet g85 by Bert (6/10/05 1:21 PM)	+ / -
scott1 Sent you an email.

	Re: Hp officejet g85 by H Randall Parker (6/10/05 3:19 PM)	+ / -
Bert: Should the carriage on the G85 move smoothly and freely by hand or should it take as much as 10-12 oz to get it moving? Note: Once it starts to move, it moves pretty freely.

	Re: Hp officejet g85 by Bert (6/10/05 3:49 PM)	+ / -
I have never measured the break-away force, but as I recall, this style of mechanism seems to have a 'significant' amount.

	Re: Hp officejet g85 by jb (6/10/05 4:08 PM)	+ / -
My 3 yr old Officejet G85xi will not turn on. When I press the ON button, nothing happens. I disconnected all the cables and retried and plugged into a different outlet and still nothing. I haven't used it much, maybe 1100 pages, so I don't think its overuse. Anyone have any ideas what it could be or what else I could try? Thanks!

	Re: Hp officejet g85 by Billy O. (6/10/05 5:42 PM)	+ / -
So, I will ask one more time, I have gotten my G85 to accept the scrolled info from my Mac running OS 10.4 (tiger) but when it prints I get about 4 lines of giberish. Help me Obi Wan Kanobi, you're my only hope. If you know the answer PLEASE email me at Billyo8@sbcglobal.net Thanks

	Re: Hp officejet g85 by Joe B (6/10/05 6:15 PM)	+ / -
I have had problems with my officejet g85 ever since upgrading from Windows 2000 to Win XP. Not everytime,, but most of the time Windows crashes when a fax comes in, especially if Word 2000 is open. It all worked fine under Windows 2000. I have the latest driver from HP and I have Win XP service pack 2. Anybody have any thoughts on what the problem is? I have scanned for viruses and find none.

	Re: Re: Hp officejet g85 by Bert (6/10/05 8:44 PM)	+ / -
jb There is a green light on the end of cable coming from the external power module. If it is not on or blinking, the module is defective. If the module seems to be working, that leaves an internal electronic problem and indicates that its time for a new printer. If you have access to a multimeter, you can also check the power module for 18 VDC output.

	Re: Hp officejet g85 by jb (6/11/05 6:34 AM)	+ / -
Bert, thanks for the reply. However, I don't have any green light on my power adapter. I have other devices that do have lights on the power brick so that was the first thing I had thought of. My adapter is an HP 0950-2880. I don't have access to any meter unfortunately. Doing a quick google search shows this link for it: http://www.impactcomputers.com/0950-2880.html Does that price sound reasonable and do you think it would be worth a shot? I've just never had a power brick ever go bad on me and wondering if thats a frequent problem. Thanks for the help

	Re: Hp officejet g85 by alez999 (6/11/05 10:28 AM)	+ / -
I'm reciving the message 'Scanner Error - stop-start' when my G55 starts up. How I can solve it ? I read some post about to push the keys # and 6 on the panel, but i do not find any # key on my G55 Panel. What does it mean ? I try to open the front of the device, to access the scanner following these statements found on the forum: " Removing the Scanner Tilt the scanner upward as if you are going to access the cartridges. You will see two large springs. Remove them. The front of the scanner pivots on two large hinges. Pry them apart with a slot style screwdriver. They will resist but will release and allow the scanner to rotate upwards. Rotate the scanner approximately 90 degrees and it will lift off of it's rear hinges. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected. " I removed the springs and the pivot, but something is wrong because as i can see the scanner is inside the cover and is not clear for me ho to open it. Are there any image showing the parts to be removed /opened for the G55 in order to access the scanner ? Regards and thansk in advance

	Re: Hp officejet g85 by Billy O. (6/11/05 12:26 PM)	+ / -
ARE THERE ANY MAC HEADS OUT THERE????? I am running OS 10.4.1 (tiger) and am unable to print since the upgrade? Any ideas? Help me Obi Wan Kanobi, your my only hope... Please email me at Billyo8@sbcglobal.net

	Re: HP 0950-2880 for G85 by doctuh (edited 6/11/05 3:54 PM)	+ / -
Hi, I just sold one on eBay for $10 plus $8 shipping, which is the low end of what they sell for. If you don't have a green light, you need a new AC adapter. The light is not located on the brick part, but rather on the end of the power cable right where it plugs into the G85. No green light, no power, dead unit, easy replacement. Try eBay, because when you receive them either they are DOA or work perfectly, and this is not something that costs much to ship or is easily damaged in shipping. Doctuh

	Re: HP 0950-2880 for G85 by jb (6/11/05 4:24 PM)	+ / -
Doctuh, thanks...I found the LED and it's blinking very faintly. I almost didn't catch it. It's not bright and had to turn the lights off to notice it, but it is blinking. Does that mean the power supply is ok or does it matter that the light is faint? Thanks!

	Re: Re: HP 0950-2880 for G85 by Bert (6/11/05 5:11 PM)	+ / -
jb The power supply is dead. The light should be glowing brightly and not blinking.

	Re: Re: Hp officejet g85 by Bert (6/11/05 5:24 PM)	+ / -
alez999 If it not necessary to remove the scanner assembly in order to remove the glass. Officejet G55, removing the scanner glass 1. Open the scanner cover and lift straight up, and the cover will lift off 2. Remove the two T20 Torx head screws in the well where the hinge was. 3. Release the latch under the right and left corners of the control panel and the glass assembly will lift off. Clean the underside of the scanner glass. Lubricate the metal rod with a few drops of Tri-Flow: available at cycle shops in small squeeze bottles. Clean the encoder disk on the drive motor with a cotton swab and alcohol (looking from the front it is located at the left rear).

	Re: Hp officejet g85 by Billy O. (6/11/05 10:43 PM)	-1 + / -
NOBODY USES A MAC IN HERE???? I FIND THAT HARD TO BELIEVE!!!!!

	Re: Hp officejet g85 by aboisa (6/12/05 10:49 AM)	+ / -
I format My PC, and I want to install my printer "Office jet G85" but do not have the software to do so. Could I get help in how/where I could get the instillation?

	Re: Re: Hp officejet g85 by Bert (6/12/05 8:50 PM)	+ / -
Go here. http://h10025.www1.hp.com

	Re: Hp officejet g85 by confusedandfedup (6/13/05 8:35 AM)	+ / -
Hi. We have a problem with our OfficeJet G85 4-in-1. I will not copy, scan, print, fax-anything; it keeps giving us the "remove and check color cartridge" message. We have cleaned the contacts and everything we're supposed to with cotton swabs and alcohol. Did the blot test. We have tried several different full cartridges. Nothing works. Tried resetting the printer, too. Looked at the cartridges to see if the springs were recessed. They all look to be in the same position, but how do you tell and how do you fix them if they need fixing? We do not have another printer that can use the same cartridges to check them with. We need this thing for our busines-daily. Is there ANYTHING else we can check and/or do to fix this? We'd rather not have to shell out the money for a new one. Hoping for good news...thank you.

	Re: Hp officejet g85 by Bert (6/13/05 8:44 AM)	+ / -
You have cleaned the contacts on the cartridges and carriage, and changed the color cartridge. The carriage electronics board may be defective.

	Re: Re: Hp officejet g85 by confusedandfedup (6/13/05 9:04 AM)	+1 + / -
Bert, How would we go about finding out if the carriage electronics board IS defective and possibly fixing it without spending a boat load of money for it? What is the typical price to fix this problem, if that is the problem, and what is it compared to buying a new machine? Thank you again.

	Re: Re: Re: Hp officejet g85 by Bert (6/13/05 10:00 AM)	+ / -
This may sound a bit hokey, but the only way to know for sure is to replace the board. HP does not supply any components or test info, so subsitution is the only option. Experience points toward the carriage board. Recycled parts are the only affordable source, since HP no longer supplies the part. The case must be removed and the print mechanism partially disassembled to do the repair. Instructions are available. If you can do the work yourself, the repair is affordable. In my opinion, the G85 is a better machine than the newest models, if only in the cost of operation. Judging from the size of this thread, people must like their G85s. The part can be recylced from any of the printers listed on this link. http://partsurfer.hp.com

	Re: Hp officejet g85 - Power cylcle by jrojo (6/15/05 11:05 AM)	+ / -
Hello to all: I'm experiencing the same problem as Mark G. Printer cycles on & off,LED screen reads Initializing momentarily then turns on & off. Is there a possible solution to this problem. Thanks

	Re: Re: Hp officejet g85 - Power cylcle by Bert (6/15/05 11:56 AM)	+ / -
If the green light on the end of the power input cable is blinking, replace the power supply. The light should be on but not blink. If it is not blinking check the output voltage. It should be 18 VDC. Make sure you are using the power supply that originally came with the printer. Other models may not supply enough current. The replacement P/N is 0950-3807.

	Re: Re: Hp officejet g85 by Anonymous (6/15/05 5:29 PM)	+ / -
I haved a HP Officejet G-85. It always worked perfect until one day I tried to turn it off and when I pressed the power button nothing happened. Then I unplugged the printer and plugged it back in. This time I tried to turn the computer on but nothing happened. I don't get it? Everything worked so well and it's as if the on/off switch isn't connecting??? I had a repair man come out and he couldn't figure it out. I called HP but it sounds like a big hassle to send it in for a diagnosis that may not be fixible. I have only had this a little over 2 years. Shouldn't it last longer???!!!! Please respond ASAP Thank you! Jill

	Re: Re: Re: Hp officejet g85 by Bert (6/15/05 11:03 PM)	+ / -
Read my last post. If the power supply is confirmed to be good, the odds favor a failed internal electronics board. The only option in that case is a new printer.

	Re: Hp officejet g85 - Microsoft WIndows ME by Ellis (6/15/05 11:09 PM)	+ / -
I have a HP OfficeJet G85 all-in-one. My computer is not communicating with my OfficeJet G85; therefore, I need to download the driver so I can uninstall and install the printer settings so I can print color and black and white from my computer. I have a Compaq Presario Computer. How can I go online to download the Driver.

	Re: Hp officejet g85 by Anonymous (6/19/05 6:10 PM)	+ / -
Thanks for having this site---just reading through the questions and answers I was able to fix my printer in 5 minutes after trying to go it alone for an hour or so.

	Re: Hp officejet g85 by doctuh (6/21/05 8:21 AM)	+ / -
Hi all, The FOURTH G85 I won on eBay (only the FIFTH one worked when it arrived, all others were broken somehow) only had an alignment problem due to part-empty color cartridge when shipped by the seller. Unfortunately, when packing it he left space inside the box, the unit rattled around, and the scanner glass broke and ink spilled all over (but for some reason almost all on the OUTSIDE of the unit). I report it to UPS, UPS refunded the seller in full and DIDN'T PICK UP THE UNIT! The seller refunded me. So, I now have a FREE G85 that is intact (once I cleaned up the ink) except for the scanner glass. The scanner glass was still intact on the two G85's I sent back to HP last month for scrap...I could kick myself! I also just bought four (now 3 due to unexpectly high shipping) G85xi's on eBay for ONE CENT (plus $60 shipping). None have power supplies (I have spares from the broken units). The fourth one I originally bought also had a broken scanner glass so I didn't have that one sent to me (it would have cost $23 for shipping and I already have one with the same problem). One has some missing pieces but INTACT SCANNER GLASS (so I can cannibalize from my freebie with the broken glass, or pull the glass from the one with the missing pieces). The other two are complete, but functional status is unknown. Is there a source for the scanner glass? Does anyone have an extra one this week? Doctuh

	Re: Hp officejet g85 by garym (6/21/05 1:49 PM)	+ / -
doctuh - There is nothing special about the glass. Just measure and get one cut. Take a small piece so they can match the thickness. Reinstalling the plastic strip that is on the glass is the most important step. You have to gently remove the strip from the broken glass and reinstall it on the new glass in the correct location.

	Re: Re: Hp officejet g85 by bomelia (6/21/05 2:29 PM)	-1 + / -
Joemac, No glass yet? mike

	Re: Hp officejet g85 by doctuh (6/21/05 7:53 PM)	-1 + / -
Hi garym, I have the plastic strip from the old glass, but I thought that there was something EMBEDDED in the glass that made a conventional piece of glass inadquate as a replacement. Did I misunderstand? Doctuh

	Re: Re: Re: Hp officejet g85 by joeymac (6/22/05 1:33 AM)	+ / -
Thanks for the reply I am not sure if you can just place the calibration strip onto the glass, perhaps Bert has a view on this subject. Please accept my appologies is if your knowlegde is much greater than mine. I mention Bert as he seem to have lots of answers! Kindest regards Joe.

	Re: Hp officejet g85 by printerlearner (6/22/05 2:17 AM)	+ / -
wow ,I can learn so much here !

	Re: Hp officejet g85 by Nav (6/22/05 6:55 AM)	+ / -
Hello, I have a G85 that unfortunately is lacking it's power cord assembly. I was wishing to make a very simple diagnostic test to see whether the printer had any chance in being resuscitated or not. Been sleeping in a warehouse for well over a year. I do have currently a weaker supply 0950-4082 from an HP 7xxx I believe. This offers only 940mA, 32VDC rather than a 2000mA max, 18VDC (40W max) Could this be sufficient to test the machine without creating any problems ? ... weaker source should leave al intact. Any suggestions on temporary compatible Power supplies/adapters ? Thanks

	Re: Re: Hp officejet g85 by Bert (6/22/05 10:26 AM)	+ / -
You will 'toast' the printer if you plug a 32V power supply into an 18V input. Try the supply from an Deskjet 700 series or some 800 series. It will tell you if the machine is 'alive.' If you try to print or scan the printer will almost certainly restart its self because the power supply voltage will drop, because of too much load.

	Re: Hp officejet g85 by Nav (6/22/05 12:08 PM)	+ / -
>You will 'toast' the printer if you plug a 32V power supply into an 18V input .... Sorry that was a really stupid slip up from me. I paid more attention to to the possible support for an apparently higher amperage (max 2 written on this model) than the VDC question. Fatal error :-) You are stating that a 700 series would keep the machine alive enough for the diagnostics ? Are you also stating ==> implying that 'any power module that has less than 2A and less than 18 VDC should not harm the machine ? I was concerned about the jack compatability and the various volt/amp combinations. Thanks for assistance.

	Re: Hp officejet g85 by Chad (6/23/05 4:53 PM)	+ / -
I hope you can be of more help than the clueless people at HP Tech Support. I too received a HP officejet g85, but I haven't seen my issue addressed here. I am running Windows ME. The printer & copier portions work fine. (Haven't had any need to fax anything.) However, I am having trouble with the scanner. When I want to scan to OCR, I keep getting a message that a library is missing. The tech people all keep telling me the same mantra: unistall, reinstall, download new versions of IE and the printer software. I have done all of this numerous times. I have even gone to the registry and deleted printer files by hand. (That took hours!). Tried downloading the patch for Windows ME that was supposed to address this issue, but the computer did not what program to open it with. Now the tech support people are telling me to uninstall twain (whatever that is) and reinstall Windows ME. My computer is second hand, and I don't have the original Windows setup disc. Even if I did, uninstalling the operating system doesn't seem like a smart idea. Can you help?!

	Re: Re: Hp officejet g85xi by ANNA (6/23/05 5:49 PM)	+ / -
Hi Stephen, I hope you can figure out my problem with my fax. I can send faxes without any problems. However, since we moved, we cannot seem to receive faxes without having to physically be watching over the fax machine as a fax is coming over. The fax machine does not connect with the phone. We have to push the auto answer button and then the black fax button to connect the phone call to the fax machine. The fax is not hooked up to a pc, only to just the phone. My husband said that he can get the fax working if he shuts it down but after the first fax, we have to manually do it. We never had this problem before. I called the phone company just in case we had some kind of block on our phone but it's not the phone company. We lost the manual when we moved. I checked on line for a manual but no luck. Thanks in advance for any help! Anna

	Re: Re: Hp officejet g85 by Bert (6/23/05 9:20 PM)	+ / -
Nav My assumptions concerning the temporary use of DJ 700 series power were based on a post that indicated the printer would turn on but not print with a lower current power supply. I cannot say that there is absolutely no risk in doing this. Your safest bet is to get the correct power supply. At best you are only going to get an 'its alive' indication. No difinitive testing will be possible without enough current, i.e. you may find other problems when you try to print. Borrow the power supply from another printer if possible. All of the printers in this link use the same power supply. http://partsurfer.hp.com

	Re: Re: Hp officejet g85 by Bert (6/23/05 9:21 PM)	+ / -
Nav My assumptions concerning the temporary use of DJ 700 series power were based on a post that indicated the printer would turn on but not print with a lower current power supply. I cannot say that there is absolutely no risk in doing this. Your safest bet is to get the correct power supply. At best you are only going to get an 'its alive' indication. No difinitive testing will be possible without enough current, i.e. you may find other problems when you try to print. Borrow the power supply from another printer if possible. All of the printers in this link use the same power supply. http://partsurfer.hp.com

	Re: Hp officejet g85 by Stephen (6/23/05 9:50 PM)	+ / -
In addition to the voltage and current considerations you need to be sure your test power supply has the same polarity as your machine. If you look closely at the case of the power supply tou will see a diagram with a "+" on one side, and a "-" on the other. note that the plus and minus have lines connecting them to a diagram, one signal connects to the outside of what looks like a C, the other goes to the inside of the C. (The diagram might look different, but you should be able to identify an outside and an inside.) If the outside of the C is connected to "+", then the inside should be connected to "-", (or vice versa), If the old supply has "-" connected to the center, then the new supply must be the same. (note these correspond to the center and outside parts of the piece that plugs in to the printer.) To further discuss the issue, as long as the power supply is rated at or abouve the current you need things will be okay, the printer draws a certain amount of current, and having a supply capable of giving more does not hurt anything. (Consider the light bulbs you use in your house, you can remove a 60 watt incandescent bulb from a fixture and replace it with a 13 watt fluorescent bulb, you wouldn't even think twice about doing that, there is plenty of current available, but the bulb only uses what it needs, on the other hand you may have noticed that some bulb sockets are labeled as "60 watt maximum", if you put a 100 watt bulb in one of those sockets it will pull more current than the socket is designed to handle, this can lead to overheating, and is a fire hazard.) If you use a supply with a higher voltage than required, then you will risk damaging components in the printer, and in the power supply. What will happen is you will put an overvoltage on the components in the printer, an overvoltage only needs to be present for a fraction of a second to cause damage, the overvoltage will cause components to short, the shorted components will pull more current then the power supply is capable of producing, the overcurrent condition will likely cause an internal fuse in the power supply to blow.

	Re: Hp officejet g85 by Nav (6/24/05 1:05 AM)	+ / -
Thank you both Bert and Stephen for your follow-up. Please excuse the delay in responding. Bert : Greatly appreciated this link on the compatibility. I had viewed the http://partsurfer.hp.com some days ago to look at the tech specs of the PM but I had not seen the list mentioning the compatible printers. I did in fact test the machine with a PM from another G85 unit and in fact this machine works fine - remarkable since it has been sleeping for over 15 months. Even the cartridges still function ! Stephen : Thank you for the hints. The point I was trying to make in the preceding mail was whether one could temporarily run the printer off a PM (non HP) so long as the adapter had : 100-240VAC input, 50/60Hz, 1.0A, 76VA, 18VDC output, 2.23A, 40 watts. However I was also concerned with the question of the type of cable (polarised or not), the combinations in the VDC/A outputs and the fact that the G85 states 2A max and else where it is stated 1A or 930 mA or as above 2.23A. Also found written 84 VA on the HP adapter used rather than 76VA from the site at Berts link. These small apparent discrepancies made me wonder enough to ask; perhaps due to a lack of decent interpretation. There are as you know commercial sites which sell PM's and some of these are even modular, that is they should be able to switch their VDC/A outputs through a certain range. Should one find a unit which furnishes the above mentioned outputs, could one use one of these � while waiting for the HP delivery � to cover certain unexpected problems on the field or are there other specifications not mentioned here that would need to be considered ? Thanks and best wishes

	Re: Hp officejet g85 by Nav (6/24/05 1:16 AM)	+ / -
Excuse me but just realised that the link posted by Bert refers to the PM : 0950-3807 whereas the HP unit I tested on the G85 was a : 0950-2880 Both codes seem to lead to the same page ? (having tested berts link with the HP code used) How come you proposed this model ? Or is this due to country etc. Thanks.

	Re: Re: Hp officejet g85 by Bert (6/24/05 8:23 AM)	+ / -
HP P/N 0950-3807 replaced 0950-2880, which is no longer available from them. P/N 0950-2880 is readily available on ebay.

	Scanner Glass G85 by doctuh (6/25/05 6:23 PM)	+ / -
Hi Bert and all, I need clarification on one important point. I saved the plastic strip (with the white bar on it) that was attached to the broken scanner glass on my G85. If I apply the strip to right place on a new plain piece of glass of the proper length, width and thickness, will this work? Doctuh

	Re: Hp officejet g85 by Bert (6/25/05 11:37 PM)	+ / -
What have you got to lose except a few dollars for the glass.

	Re: Hp officejet g85 by lamine (6/27/05 5:19 AM)	+ / -
i have a very serious problem vith my printer officejet g85. it refuse to print and show the message: insert black cartridge it's a new crtridge we isert but it refuse. contine th contact in french please

	Re: Hp officejet g85 by Bert (6/27/05 9:43 AM)	+ / -
Sorry, but I don't speak French. Perhaps someone can translate for you. Clean the cartridge and carriage electrical contacts with a cotton swab and alcohol.

	Re: Hp officejet g85 by DaiCLy (6/29/05 11:09 AM)	+ / -
Does anyone know where to get parts, namely... 1) The shiny metal paper lifter at the bottom of the printer. 2) The white plastic piece that's next to the metal paper lifter Thanks, Dai dai.ly@bms.com

	Re: Hp officejet g85 by Bert (6/29/05 11:35 AM)	+ / -
Neither part is orderable from HP. I suggest finding a scrap Deskjet 900 series or Deskjet 3820. Lots of 3820s failed so one should be easy to find. There is no shortage on eBay. If the machine is complete, the odds favor the part still being there. A benifit is that you will be able to see the parts installed. There is a 3820 available now under "deskjet parts." Ask the seller questions! Don't pay his Buy It Now price. They are not repairable so no one is going pay that much. Check a second hand store first. Save the paper pusher and trash the rest.

	HELP!!! Paper jam by Anonymous (6/29/05 2:56 PM)	+ / -
How can i clear a paper jam in my printer- G 85? I've tried but failed, should i be sending in for someone? Any help would be appreciated.

	Re: Hp officejet g85 by Bert (6/29/05 10:01 PM)	+ / -
Remove the rear access door. If there is an actual paper jam you should be able to remove it. NEVER remove paper jams through the front!

	Re: Hp officejet g85 by scott1 (6/30/05 7:22 AM)	+ / -
Hi, How do I eliminate the printing on the top and bottom of the pages I print out on the net? (page numbers and date) I did it on my Deskjet t697C Thanks Scott

	Re: Hp officejet g85 scanner glass by joeymac (7/3/05 10:01 PM)	+ / -
Bert Does the HP OfficeJet Pro 1150C scanner glass fit the G85? Many thanks joeymac

	After sending one fax.. it always remains 'BUSY' by Ash (7/7/05 6:33 AM)	+ / -
Hi, Once i try sending fax via g85 (direct or from pc), irrespective of fax sent or not, the status on G85 always remains 'BUSY'... and it doesnt allow me to press any buttons on the unit.. kind of gets hung! I have disabled redials if fax is not sent, still the same. Once i restart the unit, it is back to normal. Any suggestions? Thanks.

	GLASS SUCCESS!!! by doctuh (7/7/05 10:42 AM)	+ / -
Hi, I had a glazier match the cracked glass I had, transferred the HP strip....and viola, THE SCANNER WORKS! So, the glass is just 1/8 inch thick glass, nothing special, and the strip goes on 1/2 inch before the end of it. So, if your glass shatters and you still have the strip, you can move it and have a cost-effective repair. The adhesive on the strip even still works! Doctuh

	Re: GLASS SUCCESS!!! by joeymac (7/7/05 11:22 AM)	+ / -
Doctuh Being a bit cheeky, do you have the dimensions of the glass i.e. 1/8 X ?? X ?? . If not, obviously I will have to strip the printer to install the new glass the problem being the glass shattered and is shorter than the original! Well done young man, 'necessity is the mother of invention' Carpe Diem Joeymac

	Re: Re: GLASS SUCCESS!!! by doctuh (edited 7/7/05 2:15 PM)	+ / -
Hi, The glazier actually cut the glass by using my old one as a pattern and never got an exact measurement. It doesn't actually come out even in either standard or metric. When I measure the broken one again, I get 16 7/8 by 10 1/8 inches, or 42.9 x 25.7 cm. I don't know if they vary from unit to unit, as this one replaced the actual pane that cracked. I divided the measurements out to check for accuracy and reproducability and the length and width ratios both comes out to the correct 2.54cm/inch! I had initially measured the width at 27.7 cm, and this showed me the error! Doctuh

	Re: Re: Re: GLASS SUCCESS!!! by joeymac (7/8/05 12:03 AM)	+ / -
All received I will get on with this task. Many thanks for your time. joeymac

	Re: Hp officejet g85 by DaveP (7/12/05 5:52 PM)	+ / -
I recently picked up a used G85, and thanks to the info in this forum, I was able to take it apart and clean up all the ink inside (it has 87,000+ pages printed). The main problem seemed to be an encoder disk covered with ink causing major print problems. Once I got it back together it seemed to work great, but a week or two later I am noticing some print problems about every 3 inches down the page. In fast mode, there are typically small blank gaps in the printing every 3 inches; in normal mode, the print tends to overlap and double-print every 3 inches. I tried cleaning the feed rollers from the back. Best mode comes out pretty good, but not completely flawless. Is this likely still a problem with a dirty encoder disk? What can I use to get stubborn ink stains off of it?

	Re: Hp officejet g85 by Stephen (7/12/05 6:09 PM)	+ / -
Could be the encoder disc, be careful cleaning it, you might just manage to remove the lines on it. If the disc was really dirty, then you might want to clean out the sensor. All I use on the encoder disc and strip is water, same for the sensor, just remove the sensor and slide a lightly dampened paper towel through it. If you can find any of the 9XX series printers at a thrift shop they use the same engine.

	Re: Hp officejet g85 color printing problem by TKD (7/13/05 11:11 PM)	+ / -
Printing problem Just 2 days ago the machine stopped printing yellows and reds properly. I tried a new cartridge, another new cartridge and the older cartridge. Tried cleaning/swabbing the cartridges and contacts with alcohol-lot of gunk came off but...same thing.....yellow prints green, red is pink or magenta. No problem w/different printer same computer. It was a great machine and it srill prints great in black. Maybe it's time to toss it? HELP!! This site is a great find. Thanks!

	Re: Hp officejet g85 by Bert (7/13/05 11:47 PM)	+ / -
Some colors may not be working and/or the colors have gotten mixed. If you put the nozzles against a flat surface, even tape, the ink may syphon between the chambers. Blot the cartridge nozzles on a damp paper towel. You should see yellow, magenta, and cyan. If one or more is missing, or there is an incorrect color, you have a cartridge problem.

	Re: G85 Scanner glass by joeymac (7/15/05 11:02 AM)	+ / -
Doctuh + (Bert) As per you instructions, glass replaced, machine working perfectly. Again many thanks. Carpe Diem Joeymac

	Re: Hp officejet g85 by joeymac (7/16/05 10:11 AM)	+ / -
Can anyone tell me how to access the number of copies my G85 has completed, I have no user manual. Many thanks joeymac P.S. I looked through the functions without success!

	the number of copies my G85 has completed, by doctuh (edited 7/17/05 1:06 PM)	+ / -
Hi joeymac, I'm glad your G85 finally is working...I have been reading your tale of difficulties for months! To get the number of copies, you turn on the unit and then: 1. press menu 2. use arrows to advance to "3:Print Report" 3. press enter to pick that group 4. use arrows to advance to "5:Self-Test Report" 5. press enter to choose that item 6. VIOLA! Doctuh

	Re: Hp officejet g85 by Stephen (7/17/05 3:32 PM)	+ / -
Yellow printing green is a symptom of ink migration. What happens is that ink oozes out of the cyan nozzles, usually due to the cartridge getting hot, and as the cartridge cool the cyan ink wicks up in to the yellow nozzles. The mix of yellow and cyan makes a light green ink, if some magenta gets mixed in it makes a darker color. If all three colors, (Cyan, Magenta, and Yellow), mix they make a composite black, when this is wicked back in it makes the Cyan and Magenta darker, and the Yellow will be brownish.

	Re: the number of copies my G85 has completed, by Anonymous (7/17/05 3:51 PM)	+ / -
Doctuh Total number of copies 4998, nothing I suspect as I seem to remember the printer was designed to produce around 2000 copies a month! Again many thanks 'I'll be back' joeymac

	Re: Hp officejet g85 by Steven P. (7/18/05 9:16 AM)	+ / -
I am having a problem were the user can print and scan to there PC but when they go to make a copy the cartridge's are acting like they are writing to the paper but it just spits out a blank page. Any help would greatly be appriciated.

	Re: Hp officejet g85 by Bert (7/18/05 10:02 AM)	+ / -
Are the cartridges known to be good?

	Re: Re: Re: Hp officejet g85xi by Anonymous (7/18/05 1:25 PM)	+ / -
Hi, I am also trying to set up my G85 for to recoginise and answer faxes automatically. My Auto Answer button answers all calls whether phone or fax. Did you guys figure it out? Would appreciate any info. Oswald

	Re: Re: Hp officejet g85 by Anonymous (7/18/05 1:32 PM)	+ / -
Peter, I have the same problem trying to get my fax to auto answer faxes without being triggered by plain phone calls.. Did you figure it out? Would appreciate any information. Oswald

	Re: Hp officejet g85 by Anonymous (7/18/05 2:04 PM)	+ / -
FYI To eliminate or modify page number info (on top) and the http:www._____ (on the bottom of the page), go to file, page setup and delete the header and or footer or modify info that is in those boxes. Here is a complete list of the variables: &w -- Web page title &u -- Page address (URL) &d -- Date in short format &D -- Date in long format &t -- Time in short format T& -- Time in 24-hour format &p -- Current page number &p -- Total number of pages &b -- Right-aligned text (following &b) &b&b -- Centered text (between &b&b) && -- A single ampersand (&)

	Re: Hp officejet g85 by tcdick7 (7/20/05 5:23 PM)	+ / -
My g85ix when turned on, the lamp in the copier moves back and forth aproxan inch at the right end of the glass, and the lamp will not turn offI am wondering if there is a limit switch that might be in control of this,that might be bad Dick

	Re: Hp officejet g85 by Bert (7/20/05 11:03 PM)	+ / -
The length of time that the light stays on is determined by a setting accessed using the Menu button. Press the Menu button, then 7, and then 5. Use the Arrow buttons to select the Power Save Mode Time and then press Enter.

	Re: Hp officejet g85 by tcdick7 (7/21/05 1:42 PM)	+ / -
Thank you, that seems to have done the trick. Dick

	Re: Hp officejet g85 by DME (7/21/05 2:17 PM)	+ / -
I got another carriage blocked message. When I tried to move the carriage (it was stuck on the right side as ususal) I pulled the white cable (PN 6429-80084) loose from the carriage. How can I reattach this part? Thanks!

	Re: Hp officejet g85 by Bert (7/21/05 9:28 PM)	+ / -
The first step is to remove the case. See my reply to Bernie in my 5/3/04 11:41 AM post in this thread. Reconnecting the carriage cable. 1. Remove the encoder strip. Note how it threads through the carriage. If it is not reinstalled correctly the printer will not work. 2. Remove the carriage drive belt. 3. Remove the two T10 Torx head screws going through the carriage rod (vertically). 4. Firmly grasp the carriage rod and push it to the right (you are putting force against the leaf spring on the right). The rod will disengage on the left and slide out of the carriage. 5. Plug the carriage ribbon cable into the carriage. Engage the two small tabs on the cable that retain the it.

	Re: Hp officejet g85 by Anonymous (7/22/05 12:04 PM)	+ / -
My HP Director software has stopped working. When I try and load it I get the message "Unable to start the HP Officejet Director. Try uninstalling and then reinstalling the software again. If the problem persists then contact HP Technical Support." I've tried reinstalling, but to no effect. I'm running the latest version of XP Home with my Officejet G85, and I can't think of anything that I've installed in the last couple of weeks that might be causing this. Has anyone else experienced this problem and found a solution?

	Re: Cleaning underside of scanner glass by Pam O. (7/22/05 2:43 PM)	+ / -
Bert, THANK YOU for all the info/help posted on this thread. I needed to clean the underside of the scanner glass because black "dust" had collected and was making marks when I would "copy" something. HP advised me to have it maintenanced. When I called around to see about the cost of that, it was going to be a minimum of $100. I was advised to buy a new machine instead. I couldn't see throwing it in the trash or even recycling it because it just needed dusting. Somehow I ran into the "fixyourownprinter.com" website, and after spending time reading through this thread, found the info I needed to try it on my own. Within 1/2 hour, the printer was apart, cleaned, and reassembled...and to be working PERFECTLY! Thanks for saving the environment, and me from having to spend $ buying a new printer! Pam

	Re: Hp officejet g85 by Bert (7/22/05 4:41 PM)	+ / -
Anonymous Download the latest driver from HP if you have not done so already. http://h10025.www1.hp.com

	Re: Re: Hp officejet g85 by Anonymous (7/23/05 7:12 AM)	+ / -
Bert, Do you know how I can set my HP G85 to auto answer faxes only and not answer plain telephone calls. When I push the auto answer button, it answers both phone and fax calls. Any help would be greatly appreciated. Lester

	G85 paper jam, different permutation by doctuh (7/23/05 9:16 AM)	+ / -
Hi Bert and everyone, I have a G85 that I got for free after it was damaged in shipping (because it was poorly packed), UPS didn't want it back, and the seller issued a full refund. It's partially fixed now, but still has problems. It had black ink spilled all over the outside of it, and we cleaned it up. It had broken scanner glass, and (see above) the glass was replaced. It still makes grinding noises at startup, but this doesn't affect function. The big problem is a strange sort of paper jam. When I scan something, the first page scans just fine and prints out. Just as the printout is finishing, it gives paper jam error message. When I open the back, I see that for some reason a second sheet of paper is already part way around the rollers. Remember, NO SECOND PAGE was going to be printed, the G85 just pulled the 2nd sheet halfway through its apparatus entirely on its own. Why did it do this and how can I get it to stop? Doctuh

	Re: Hp officejet g85 by Bert (7/23/05 9:31 AM)	+ / -
I see no way that a G85 can differentiate between incoming voice calls and faxs. It is designed to be used on a dedicated fax line. Go to page 39 in the Users Guide for the details. http://h10032.www1.hp.com/ctg/Manual/bpu03123.pdf

	Carriage Jam by doctuh (7/23/05 1:43 PM)	+ / -
Hi all, I decided to break down and take apart a G85. Well....I got it all apart, got the service station more-or-less clean, and put it all back together. The only casualty was one of the two hooks that hold the scanner on in the rear. Anyway, now when I start up the G85 I hear a hum instead of the wretched grinding I heard before. However, my real problem was a carriage jam. The carriage is in the middle, and when power is turned on, it moves a little then stops. I have lubricated the carriage rod with Triflow and the carriage moves freely on it (which it did before). OK, gang, what am I missing here? Doctuh

	Re: Carriage Jam by Anonymous (7/23/05 3:38 PM)	+ / -
Doctuh Have you checked the plastic strip is totally clean, (I had the same problem except my carriage stopped opposite the service station). I guess Bert is the ultimate Mr. Fix it!! I will keep thinking and get back to you. joeymac.

	3rd G85 by doctuh (7/23/05 4:54 PM)	+ / -
Hi, Indeed, I have a THIRD broken G85 that I tore down. It had a carriage jam for a reason obvious even before teardown: the carriage was not attached to its cable! I utilized the directions above and reattached it, put it all back together (no time to clean out all the goop in the spitoon) and it still has a carriage jam. I did handle that one's encoder strip a lot...I will try cleaning it up and try again. Doctuh

	Paper Jam Fixed by doctuh (edited 7/24/05 11:09 AM)	+ / -
Hi, Boy do I feel dumb. I took apart the G85 thinking I had a paper pusher problem...all was intact. Problem with it picking up a 2nd sheet before it was done printing the first one was simple and obvious, and I (of course) missed it! The paper tray was not pushed all the way in (plus it had been damaged in transit). So, the FREE G85 (damaged in shipping, UPS didn't want it back) with the ink spilled all over, the shattered glass, and the damged paper tray is now working. That leaves two carriage jams.... Doctuh PS - it might not have been quite so simple. The paper tray was damaged in transit, and the plastic piece of the case nearby was pushed away. This all may have kept the paper tray out of alignment. When we took the case apart, we pulled the whole output asembly as well and put the plastic piece back where it was supposed to be, then we switched out with an undamaged paper tray, inserted it properly, and VOILA! Again, the irony is that before shipping damage, the only thing wrong with that G85 was that it wouldn't align because one of the colors in the color cartridge was empty!

	Re: Hp officejet g85 by Jagator88 (7/26/05 9:25 AM)	+ / -
Upon arrival to the office yesterday morning I was greeted to a dead G85. No power, nada, zip, zilch. When I unplugged it I noticed the surge protector light was out and we had some serious storms over the weekend. My question - is there an internal protection for surges in the form of a reset switch or button? What are the chances that it is the power supply and can be fixed? Thanks bunches.

	Re: Re: Hp officejet g85 by Anonymous (7/28/05 2:26 AM)	+ / -
Ruth, My printer is ssaying "clear carriage jam" as yours previously did. Can you tell me did you get it resolved & if so how? Thanks

	G95 Alignment Issue by Dagon (7/29/05 1:53 PM)	+ / -
I have an alignment issue going on with my HP G95. I have called tech service...gave me some ideas...failed. I have used the normal procedures to align my printer. Does anyone have a good idea to align my printer. I think what happen one day is my toddler child pulled on the paper as it was going out of the printer and screwed up the alignment. Normal alignment procedures do not work. Help Please thanks in advance. -HP Customer.

	Re: Hp officejet g85-scanner failure problem by PaulT (7/31/05 11:49 AM)	+ / -
Scanner began glitching on it's own. On first scan after a power-up, no prob. On subsequent scan, there was a gear slippage noise, then "scanner failure-turn power off, then on" message appeared. After looking through the G85 forum, tried the "6,#,plug in power cord" method. Now initial scan executes, but I get "scanner failure, power off..." message immediately after completion of scan. I have not taken it apart to clean the lenses and mirrors, yet. Thanks for any help! Paul

	Officejet G85 ANOTHER SUCCESS!!!!!! by doctuh (7/31/05 7:23 PM)	+ / -
Hi, Boy, I wish it were always so simple. The notes above suggested that the carriage jam was either due to the carriage not moving freely or the encoder strip being dirty. Well....I looked and THE ENCODER STRIP WAS GONE!!!! The spring that held it in was bent as well. I cannabalized the encoder strip and spring from a dead low-page-count K80 using part of the instructions from this thread on how to reconnect the cable to the carriage. VOILA! Print engine came right up, page count is only 6445, working G85xi! Now I have FOUR working G85/G85xi's and only one "parts" G85xi. That last G85xi came to me (again, just for its $20 shipping cost) missing the trim piece that goes on top of the control buttons on the front, and it also has a carriage jam. I suspect the carriage jam is due to an encoder strip that was damaged. Is it possible to scrape the markings off an encoder strip if you rub it too enthusiastically? There seem to be areas where the strip is transparent and clear rather than gray. Doctuh

	Re: Hp officejet g85 by masonzhu (8/1/05 6:30 PM)	+ / -
My HP g85 does not push out the completed page all the way into the output tray when printing or copying multiple copies. When the next page tries to output, the output pages conflict and jam.

	Initializing by doctuh (edited 8/2/05 5:05 PM)	+ / -
Hi, Now I have a G85xi that does OK when first turned on, but when it has been sitting a while and I try to copy, it says "initializing" and then turns off, then turns on and says "initializing" again. The only way to make it stop is to unplug the power, as the on/off button is inoperative. Apparently this means a bad main board. Well, I have a spare main board in a junk G85xi. So, how do I remove it? By the way, I just found out that the people I bought the three G85xi's from had three more. However, because they couldn't get a good price, THEY SCRAPPED THEM! They are a recycler, and they "recycled" them. This includes one I paid for, so they say they will give me a refund. Doctuh

	Re: Hp officejet g85 by Shawnw (8/6/05 5:33 AM)	+ / -
Recently I found a dime sized spot of black ink below the paper tray. I lifted up the unit and to my horror was black ink all over! Can anyone tell me what happened? It seems to print and function fine and hasn't happened again. ShawnW

	Re G85 auto answer by Anonymous (8/6/05 6:42 AM)	+ / -
Bert, Thanks for the post concerning the G85 fax Auto Answering function explaining that the G85 is designed to work on a dedicated fax line. What a shame. My daughter has a cheap phone/fax unit that can distinguish between plain calls and fax calls, so I thought anything as sophisticated as the G85 could do the same. But then again, the G85 has scan and print features those cheap machines don't. Thanks again Lester

	Re: Re: Hp officejet g85 by Anonymous (8/6/05 11:26 AM)	+ / -
Shawnw I doubt if the ink tray is full, has anyone move the printer i.e. lifted or tilted it. This is what happened to my printer and the ink went everywhere. I suppose it could just be the cartridge which is leeking but I'am not sure how likely this is! Bert has posted many 'how to strip & rebuild the G85' i.e. to remmove & clean the ink tray in this string. It is honestly dead easy with some Torex drivers and a little care. If you cannot find it give me a shout. Carpe Diem joeymac P.S. You will surprise yourself once you have taken on the role of 'HP engineer!!!!!!!!!' I am convinced this printer & the G95 are 2 of the besat produced by HP. The 7110? is a pile of crap,I have one at work & in less than two years it has been replaced no fewer than three times!!!!!!!!!!!!!!!!

	Re: Hp officejet g85 by Anonymous (8/6/05 2:43 PM)	+ / -
WEll, I am having a power problem with my printer. My Power adapter has a diagnostic light that flashes a weak green light, rather quickly. I don't have the manual, so I don't know what this means. However, I can't turn the printer on, and the light flashes the same if it is plugged in to the printer or not.

	Re: Hp officejet g85 by moe (8/6/05 2:58 PM)	+ / -
If you don't have a meter to test the power supply for the DC voltage printed on it (I believe it's 18V), then I'd suggest taking it down to the nearest Radio Shack or electronic store and nicely ask them to measure the voltage for you. They won't charge you for risk of offending a possible future customer.

	G85 Won't send faxes! by Alfie (8/7/05 1:37 PM)	+ / -
My G85 used to send faxes but now it's stopped. It comes up with OFF HOOK and although I have checked the phone lead going to the machine on which I can hear a dial tone when I plug it into the G85 and select fax I get NO dial tone. If I enter a number it trys to dial out but of course nothing happens as it obviouslty hasn't pick up the line. Any ideas? Alfie

	Re: G85 Won't send faxes! by Anonymous (8/7/05 3:40 PM)	+ / -
I had a similar problem once. I found that the telephone cable I was using was messing up. I used the phone cable I took off one of my phones and tried that, and it worked. Oswald

	Re: Hp officejet g85 by Anonymous (8/8/05 9:48 AM)	+ / -
�kphn

	Re: Re: Hp officejet g85 - won't power up by Anonymous (8/8/05 11:30 PM)	+ / -
I also have a G85 which will not power up either. The power supply cord has a light on it which is lit but I get nothing from there on. Could you please tell me how I go about checking the different things that could be causing this? I would be so very grateful!!!!!!!

	Re: Re: G85 Won't send faxes! by Alfie (8/9/05 1:28 AM)	+ / -
Thanks I tried all the cables still no dial tone so I will keep seeing what I can find if anything.

	Re: Hp officejet g85 by misnomer (8/13/05 7:46 PM)	+ / -
My toddler seems to be a repair person in training and has removed the lower paper tray entirely from my printer. Now when I go to put it back it stops about 1/4 - 1/8 of an inch short. A small black part came out too and I see the holes I think it rides in (below the paper tray,m along with a spring that I have no idea if it connects to the small black part of the tray, or nothing? I have searched for schematics but have found none. Thanks!

	Re: Hp officejet g85 by fantam (8/16/05 7:41 AM)	+ / -
when I try to copy or fax from the autofeed tray on the top of the printer the rollers do not start to feed the paper. It simply starts to scan. Could anyone tell me what to look for or to try. thanks!

	Re: Re: Hp officejet g85 by joeymac (8/16/05 9:18 AM)	+ / -
It may be the case the power to the rollers has been disconnected,. 1. Looking from the rear, remove the T20 Torx screw on the left side. This will allow you to remove the LIU (Line Interface Unit). 2. Remove the rear access door. 3. Remove the rear panel by pressing two latches underneath. It will hinge upward and remove same. 4. There are a number of cables connected at the rear between the scanner & the printer, check they are all in place. There should be, from memory, be 2/3 flat + 1 twisted cable, make sure these are all in place and secure. Good Luck Carpe Diem Joeymac P.S. thanks to Bert

	Re: Re: Hp officejet g85 by Anonymous (8/16/05 2:51 PM)	+ / -
Hi Bert: Have been reading your helpful posts with great interest. I have a HP G85 Officejet Printer (P/N C6737A)with a damaged drive shaft (P/N C4457-40066) [Plastic shaft with gears on each end which installs in the spittoon]. I have contacted numerous sources including Ambry.com trying to find a replacement part. Everyone says that the part is no longer available. I understand that this part is used in several other HP products. Can you suggest any sources for this part or a similar part that could be modified to work. Thanks in advance, Cameron Hanson

	Re: Officejet G85 ANOTHER SUCCESS!!!!!! by Anonymous (8/16/05 3:08 PM)	+ / -
Hi Doctuh: Read your post with interest. I am in need of a G-85 for parts. Can you tell me where you were able to find yours or if you would be interested in selling some parts. Thanks in advance, Cameron Hanson

	Re: Hp officejet g85 by 1Vorbau (8/19/05 10:51 AM)	+ / -
Hi Bert: My paperfeeder has trouble grabbing paper from the feeder...what should I do?

	Re: Hp officejet g85 by moe (8/19/05 10:58 AM)	+ / -
http://www.fixyourownprinter.com/specials/misc/chemicals/S03

	Re: Hp officejet g85 by csxdog (8/19/05 12:43 PM)	+ / -
Does HP make an internal custom fit printer server that is compatible with this printer? BTW= I've taken y'alls good advice in the past- Nice thread! Thanks, Steve

	Re: Hp officejet g85 by mfeuer (8/19/05 10:00 PM)	+ / -
I'm having a problem with my printer and I'm hoping someone can help me. The last time I wanted to use it, I noticed it was in power off mode. I pressed a number of buttons but nothing happened. I then pulled the power cord and plugged it back in. When I tried starting it up, nothing happened. I've tried starting it up by pulling the power cord and holding various combination of buttons (on button, enter&cancel and 6#), but to no success. My power cord has a solid green light so I think my power cord and supply is good. Any suggestions on how to fix it? Thanks for all the help. Mark

	Re: Hp officejet g85 by kuby (8/20/05 1:36 PM)	+ / -
Test the adapter and make sure that is has the proper voltage coming out of it. Have a few of these go bad (and the green light on).

	Re: Hp officejet g85 by csxdog (8/20/05 11:19 PM)	+ / -
Or if they don't make an internal print server for the printer, will a regular USB bi-directional print server allow you to print AND scan? Thanks, Steve

	Re: Re: Hp officejet g85 by biguyal (8/21/05 8:50 AM)	+ / -
Stephen, How do I change a broken slider for the carriage assembly on my g85? The part number is C6426-40001. Any direction would be appreciated. Thanks, Al

	Re: Hp officejet g85 by JKK (8/21/05 9:02 AM)	+ / -
I have a g85 which prints beautifully in black. However, after not printing anything in color for several months, color printing is now largely pink. I've cleaned the color cartridge print head area with a Q-tip and alcohol and also run the head cleaning routine several times with no effect. I then replaced the color cartridge with a new one but sill have the same result. Do you possibly have a suggestion about what to try next? Thanks for any help you can provide, Jim

	Re: Re: Hp officejet g85 by Anonymous (8/21/05 9:51 AM)	+ / -
Hi JKK I may be an idea to check the contacts where the copper strip on the cartridge align with the pins on the carriage, make sure the pins are clean and none are bent. Other than that, I think its over to Bert or one of the other guys will know a lot more than me!!!! Kindest regards Joeymac

	Re: Re: Hp officejet g85 by misnomer (8/21/05 11:26 AM)	+ / -
I'm still in need of assistance: My toddler seems to be a repair person in training and has removed the lower paper tray entirely from my printer. Now when I go to put it back it stops about 1/4 - 1/8 of an inch short. A small black part came out too and I see the holes I think it rides in (below the paper tray,m along with a spring that I have no idea if it connects to the small black part of the tray, or nothing? I have searched for schematics but have found none. Thanks!

	Re: Re: Re: Hp officejet g85 by JKK (8/22/05 8:38 AM)	+ / -
Thanks Joeymac, I'll give that a try. It looks as though the printhead is embedded in the botton side of the cartridge and that there is no separate print head mechanism. Do I have that correct? If so, given that I've replaced the cartridge, it sounds as though either the cartridge isn't making proper contact with the carriage contacts or there is a problem with the electronics in the carriage itself. Does that sound reasonable? I do get a cartridge alignment error at times. Thanks, Jim

	Re: Hp officejet g85 by bobfromduluth (8/25/05 3:22 PM)	+ / -
I am looking for a parts supplier to source a point sensor from. Anyone got a good, reputable supplier? Thanks, Bob

	Re: Re: Re: Hp officejet g85 by Anonymous (8/25/05 7:15 PM)	+ / -
Misnomer, Because of your post, I now realized that my paper tray wansn't closing properly. It also would stop short, but I just had to push it in hard! I just fixed it. Yes, the spring does relate to the black plastic piece. The short part of the spring goes into the hole where you see the tracks, across from the circular part. The spring coil itself goes into this circular part. The long end pushes up against the left side of the black plastic piece, and the piece itself goes into the track. You first insert both of the knobs on the piece into the holes on the printer. This puts it on the track and allows it to slide so that the L shaped piece moves forward and backward. Next, just bend the spring back and put it behind the black piece. You're all done!

	Re: Hp officejet g85. Duplexer C6463A by Anonymous (8/26/05 7:00 PM)	+ / -
Hi, We have the Hp officejet g85 with duplexer C6463A. Icannot make the duplexer work. I already enabled the double sided option in the printer properties, but it does not work. In my old computer, it worker. Now that I have a brand new IBM Laptop with Windows XP, it does not. Can someone help me? Thanks

	Re: Re: Hp officejet g85 by Anonymous (8/26/05 7:08 PM)	+ / -
Hi Legalbeagle! Did you ever resolve your problem with the C6463A. I hav the same problem now. Thanks

	Re: Hp officejet Product#C4661A by Robert Frederick (8/28/05 8:53 AM)	+1 + / -
Error message displayed "Servo Processor Revision 2.8"

	Re: Re: Hp officejet Product#C4661A by jhartig001 (8/29/05 10:55 AM)	+ / -
I have the same issue on HP Desk Jet 330 and others have it on the 350....did anyone respond to your post?..nobody repsonded to mine.

	Re: Hp officejet g85 by peter23 (8/30/05 5:56 AM)	+ / -
It looks as if our G85's output is getting more and more "skewed". Lines printed at the bottom of the page start half an inch more to the right than lines at the top. Ditto with graphics etc: it looks like the paper transport grips the paper at an angle. Apart from cleaning (which I did), is there anything I can do to remedy this? On a related note: I have a G55 here which does not have the same symptoms, but if I swap the two I'd miss the G85's fax module. Any chance of retrofitting the G85 fax module into the G55...? :-) Cheers, -Peter

	Re: Re: Hp officejet g85 - won't power up by Anonymous (8/31/05 3:34 PM)	+ / -
did you find a fuse? I'm having the same problem.

	Re: Re: Re: Hp officejet Product#C4661A by Robert Frederick (9/1/05 2:49 AM)	+ / -
No one has responded yet, still waiting.

	Re: Hp officejet g85 by Anonymous (9/3/05 1:11 PM)	+ / -
Hi.. I went to the HP site and tried to download the driver installer for the G85.. it said to check to see if my driver was up to date.. then told me I had the generic windows xp driver, to load the HP drivers.. so.. I pressed the download.. it then went through its load and download process and came back to tell me I had already loaded this program.. to recheck.. so I did, so it did it again.. I cannot seem to get the HP drivers loaded into the printer. I blow out the printer and XP reinstalls it with their drivers before I can run the HP program?.. how do you beat these guys?.. thanks.. wayne

	Re: Hp officejet g85 by Stephen (9/3/05 9:05 PM)	+ / -
Disconnect the G85. Deinstall drivers. Load HP drivers. Connect G85 after HP drivers loaded, or when HP install driver asks you to connect it.

	Re: Re: Hp officejet g85 by Anonymous (9/4/05 8:49 AM)	+ / -
Stephen If you have the HP G85 XP drivers CD (you can download these from HP - see one of the threads above), their is un uninstall programme as part of the CD/download, it will remove all previous drivers, then you can install from their. As stephen said, DO NOT switch on the printer until the installation prpgramme tells you otherwise it will install the system XP drivers which do not work correctly. Good luck Joeymac.

	Re: Hp officejet g85 by Anonymous (9/5/05 11:04 AM)	+ / -
seems like i'm not the only one withe this problem did any body get any results, parts, manual?

	Re: Re: Officejet G85 ANOTHER SUCCESS!!!!!! by Anonymous (9/16/05 1:50 PM)	+ / -
I have an officejet G85xi that would be good for parts? Give me a call 866-451-2594

	Re: Hp officejet g85 by dimmers (9/16/05 3:14 PM)	+1 + / -
I have a paper jam with HP Office Jet G85, the paper is under the paper tray. I can hear it when I push the papesr tray back, but I can't see it. is there a way to remove the tray, so I can pull it out?

	Re: Re G85 auto answer by Anonymous (9/19/05 11:47 AM)	+ / -
If you have a "distinctive ring" feature on your phone it will work as a dedicated line.Hope this helps

	Hp officejet g85 (No Dial tone) by Alfie (9/19/05 12:02 PM)	+ / -
I've lost the dial tone on my G85. The phone lead that plugs into the G85 is OK as if I plug it into a phone I get the dial tone so the fault must be in the G85 which appears to always show on the display when I call it up "Off Hook". Anyone to help me? Alfie

	Re: Hp officejet g85 by Stephen (9/19/05 6:00 PM)	+1 + / -
That's normally a bad LIU, (Line Interface Unit), that's the module the phone plugs in to.

	Re: Re: Hp officejet g85 by Alfie (9/20/05 12:13 AM)	+ / -
OK looks like it's time to chuck it away then as I can't see one getting a replacement for that! Alfie

	Re: Hp officejet g85, and DSL by cherylholmes (9/25/05 2:07 AM)	+ / -
Is there anyway to make this machine send a fax from the computer using DSL? I don't have dialup. Thks cheryl

	Re: Hp officejet g85 by Stephen (9/25/05 4:30 AM)	+ / -
Alfie, HP still sells the LIU, it should be cheaper than buying a new machine, and the G85's are more reliable than many of the newer models. The G85 should still function as a PC printer or standalone copier. I can get parts from HP if you don't have another source.

	Re: Hp officejet g85 by Stephen (9/25/05 4:30 AM)	+ / -
Alfie, HP still sells the LIU, it should be cheaper than buying a new machine, and the G85's are more reliable than many of the newer models. The G85 should still function as a PC printer or standalone copier. I can get parts from HP if you don't have another source.

	Re: Re: Hp officejet g85 by Alfie (9/25/05 4:38 AM)	+ / -
Well that sounds good Stephen. Is it easy to fit? Please point me in the right direction to purchase it in UK, How much is it? Alfie

	Re: Re: Hp officejet g85, and DSL by cherylholmes (9/25/05 10:41 AM)	+ / -
Several of you responded but I can't access your responses. The link the server provides isn't working. Would you be so kind as to email me directly instead? thks cheryl btw I'm using win 98se. Also having problems wiuth keeping the printer installed...after I turn off the machine and later turn it back on, the printer is "gone" and I have to do a reinstall...sometimes my system won't boot either, says sys.ini filew missing so I have to do a scanreg/restore to make it boot again..thks for your help...cheryl cherylholmes@sbcglobal.net

	Re: Hp officejet g85 by Stephen (9/25/05 10:53 AM)	+ / -
Alfie, Try: http://partsurfer.hp.com If I recall properly you remove one screw so you can take off a piece of the case, and then the LIU just pops off, (unplugs), no cables, it's in a socket. Cheryl, You would need a filter to connect the G85 to a DSL line, the phone company provides them to home users who get DSL, (at least Verizon does). Maybe you can find some information at: http://h20000.www2.hp.com

	Re: Re: Hp officejet g85 by Anonymous (9/26/05 2:59 PM)	+ / -
Don't know if you knew this, but running an ethernet cable between two buildings is a SERIOUS NO NO. That's not just dangerous, but stupid. Separate buildings have separate grounds...that's why only - AND I MEAN ONLY - Fiber Optic cables are to be run for networking between separate buildings - and sometimes between floors of a building if it is a high-rise. Other cabling must have separate grounding straps (which I won't go into here) Not my 2cents worth, this info comes directly from Cisco Systems. Sorry if someone already said this...... CW

	Re: Hp officejet g85 loosing yellow then red by keesey (9/30/05 12:08 AM)	+ / -
I'm having the same trouble it seems as Michael, Bob, and Elaine. Printer won't print different colors. First it was yellow, now that limped in with some spots on the color test and red and blue not doing well. Done all the tests. 3 cartriges and did the damp paper towel test. One cartrige bad, one mixed results, had all the colors but presented weakly, and one instantly gushed color. the weak one is an HP cartrige, the gusher is remanufactured. Wiped the contacts and head on the cartrige. Wiped the contacts on the printer. Still the color test fails. Oh yes, one more thing. For the longest time it has been telling me to check the color cartrige. I did and nothing ever seemed wrong with it. It has been okay to print for months with this message (I don't print much color, but it was working up til today). Is there anything else that can cause this besides a bad cartrige?

	Parts machine needed by doctuh (10/2/05 8:52 AM)	+ / -
Hi, I just fixed yet another G85xi that I won on eBay, and am looking for more challenges. Does anyone have a nonworking "parts" machine that they would be willing to sell? I happen to be about three ahead on spot sensors right now. Doctuh

	How I got my current "parts" machine by doctuh (edited 10/2/05 9:03 AM)	+ / -
Hi, I bought three nonworking G85 units on eBay with no AC adapters (hence the price was ONE CENT plus shipping), fixed two, and I have one left which combines all the flaws of the others. I also dismantled some Officejet K series units with bad scanners. They have a lot in common with the G series, so acquired parts for the print engine, such as my extra spot sensors. The broken Officejet K's were my source for the AC adapters not sold with the lot of broken G85s. My current parts machine still has a working LIU and probably a working main circuit board, but it shows a scanner failure and the print engine has problems. Doctuh

	Re: Hp officejet g85 by Stephen (10/2/05 9:38 AM)	+ / -
Doctuh, If you buy some plastic epoxy now before your spot sensor is broken you can fix it so it's almost impossible to break. Just remove it from the machine, clean off any ink residue with a damp paper towel, (there's always some ink on it), let it dry, and them put a little bit of epoxy around the edges of the sensor lens where it is pushed up to the sensor housing. (I do this on any I install, and the customer never calls me back because they broke it again) If you have no epoxy, and are brave you can use a soldering iron to melt the lens to the housing. (epoxy method prefered)

	Re: Re: Re: Officejet G85 ANOTHER SUCCESS!!!!!! by doctuh (edited 10/20/05 12:35 PM)	+ / -
Hi, I just took possession of the "that would be good for parts?" Officejet G85xi mentioned above in this thread on 9/16/05. Page count on arrival was only 1521! It needed a spot sensor, but interestingly, the lens was intact. So, in this case, the problem seems to have been the spot sensor's small circuit board. Does the lens come off (can it be switched to a unit missing a lens but with a working circuit board)? Oh, I just found a 2nd problem. The ADF that came with it was not detected, as confirmed on the self-test page. I have two extra ADFs on hand (one purchased from someone on this thread) and when I switched them out, the new ADF was detected and worked fine. What makes an ADF become undetectable? Is this due to a failed part that can be changed out? I now have only one spare ADF and it says G85, so I would want to be able to exchange a part to fix the one that is labelled G85xi in case another G85xi has a problem. Doctuh

	Re: Parts machine needed by Anonymous (10/6/05 8:14 PM)	+ / -
I have a G85XI which just stopped working. Do you want it for parts? Mark

	Re: Hp officejet g85 by doctuh (10/6/05 8:59 PM)	+ / -
Hi, I very much want it for parts, and I just replied to you directly. Doctuh

	Re: Hp officejet g85 by Bill D. (10/7/05 3:00 PM)	+ / -
My G-85 would not shut off with the power button. I unplugged the power cord, green light on, voltage measured 20.4V. I plugged it back in and it would not turn on with the power button. I tried plugging it in with both the 6 and # held down, no luck.......now what?

	Re: Hp officejet g85 parts by JoetheFirst (10/10/05 5:15 PM)	+ / -
Hi I am looking for P/N C5870-60004 stepper motor and P/N C5870-40017 large gear for my G85. I hate to scrap the printer for just these parts as long as I can find them reasonable. THANKS

	Re: Re: Hp officejet g85 by Anonymous (10/11/05 3:41 PM)	+ / -
I have this exact problem. Did you ever get an answer? It looks like the piece of metal should slip back in somewhere. but where?

	Re: Re: Hp officejet g85 by johnrotn1234 (10/13/05 10:28 AM)	+ / -
Found something that worked for me (although i hope yours is fixed by now) http://copyfaxprint.com/news_article.php?article=article00006.txt

	Re: Hp officejet g85 by Putter (10/15/05 8:36 AM)	+ / -
My HP G85 keeps hanging while trying to initialize. When I turn it on I can hear the print heads move from side to side and when I lift up the top cover the light comes on breifly. It will try to initialize the turn off and go thru the cycle again. I have tried to reset by pressing 6 # while pluging in the power and it will not re-set the printer. HELP I really do not want to buy a new printer. Any suggestions will be greatly appreciated.

	Re: Hp officejet g85 by doctuh (edited 10/15/05 10:28 AM)	+ / -
Hi Putter, Unfortunately, my current parts machine has that same problem. I can't fix it, either. I believe Bert said in the past, and I agree, that it is probably a bad main circuit board. If so, you may also have a parts machine. Doctuh

	Re: Hp officejet g85 by Chip Wood (10/18/05 4:42 PM)	+ / -
I have just replaced the fax module and that didn't work. There is still a loud hum coming from the module and all lines are working OK.Still reads "off hook". I even checked all the lines outside the house also. Any more ideas anybody?

	Re: Re: Hp officejet g95 by Anonymous (10/20/05 11:21 AM)	+ / -
The printer will not feed the printed sheet all the way out, hangs up on the left side. Also, the black ink cartridge is leaking, we see ink on the desktop next to the right side (facing the printer) of the printer.

	Re: Hp officejet g85 by Stephen (10/20/05 6:09 PM)	+ / -
The feed problem is probably due to broken paper pusher fingers. Your cartridge is not leaking, your service station is overflowing, or someone tilted the machine to remove a jam and spilled ink out of the service station. Click on my name to email me if you need a paper pusher bar, (fingers). Unless Moe is selling them, Moe, do you stock these?

	Re: Hp officeet 7110 by hopeson (10/25/05 12:20 AM)	+ / -
hie, i have a officejet 7110 which when turned on keeps displaying a scanner failure message on the panel. what could be the problem and is there any of reseting the 7110?

	Re: Hp officejet g85 by hpwizard (10/25/05 7:13 AM)	+1 + / -
The "scanner failure" or "warming up" for hours is quite common on HP flatbed all-in-one's. You need to clean the scanner mirrors & underneath the glass, especially the strip that the scanner uses to register its home position. They often become fogged due to the heat from the lamp. Hope this helps! Dazz UK

	Re: Re: Hp officeet 7110 by joeymac (10/26/05 1:34 AM)	+ / -
My advice is throw it in the bin, I have a 7130 which has needed 3 replacemants in the last 2 years. The latest printer is also crap. I would purchase a second hand G85 or G95. Kindest regards joeymac

	Hp officejet g85 by stevewdavis10 (10/26/05 6:34 PM)	+ / -
My OfficejetG85 suddenly stopped working. The power adapter green light is flashing and flashing faintly. If I order a new one of those from HP, is there a decent chance it will fix it? Thanks, Steve

	Hp officejet g85 by stevewdavis10 (10/26/05 6:36 PM)	+ / -
My OfficejetG85 suddenly stopped working. The power adapter green light is flashing and flashing faintly. If I order a new one of those from HP, is there a decent chance it will fix it? Thanks, Steve

	Re: Hp officejet g85 by Georg (10/26/05 7:20 PM)	+ / -
To any expert out there! Since I purchased the HP G85 in 2002 I have the problem with ever so often a disconnection between Windows 2000 and the HP G85. That means uninstall and reinstall the software from HP disc, which came with the device, i.e., Version 2.43, of 2001. I downloaded from TechSpot a newer version (2003) as driver for G85. Apparently it failed to initialize after download. Now I can't uninstall the "HP DeskJet G85 - 2" driver. It prompts a window "Disconnect the device", which is disconnected and than shows "Error, the device was not initialized". Any workable suggestion how to uninstall this driver? Thanks in advance for the help, Georg

	Re: Hp officejet g85 by Doctuh (10/26/05 8:25 PM)	+ / -
Your best bet is to buy the power adapter on eBay. HP was getting more than $50 for them new, and they are like $20 used there. A white adapter with a different part number is even less expensive (but has no green light to check whether it's working right). I am still looking for a G85 with a working main circuit board but otherwise broken. Any leads would be appreciated. Doctuh

	Re: Hp officejet g85 by Chrahm (10/27/05 4:42 PM)	+ / -
Hi to anyone who can help me. I am trying to figure out my fax portion of my G85. I can send by glass , but then I can't send more than one sheet of regular paper at a time. I need to send multiple legal size sheets and regular sheets using the back feeder... do I need to program my Menu to do this? Any advice would be welcome. Thanks, Chrahm

	Re: Re: Hp officejet g85 by joeymac (10/27/05 11:55 PM)	+ / -
Chrahm You could try reducing them using the 'REDUCE/ENLARGE' features down to about 90-95% then fax! Kinest regards joeymac

	Re: Re: Hp officejet g85 by Alfie (10/28/05 1:47 AM)	+ / -
On mine I just load them in the feeder before I dial and it automatically knows they are in there and starts sending them. Alfie

	Desperately Seeking MAIN CIRCUIT BOARD by doctuh (10/29/05 7:40 PM)	+ / -
Hi everyone, I currently have TWO G85s with broken main circuit boards (including the one that "just stopped working" mentioned above). One had a broken scanner, but I got parts from someone on this list and fixed that problem. However, now I am up against it. The scanners work and the print engines work. The main circuit board is unique to the G85/G85xi. Anyone have an extra one, PLEASE? Doctuh

	Re: Re: Hp officejet g85 by Anonymous (10/29/05 7:41 PM)	+ / -
Veronica, I have gotten this problem on numerous occasions. On the installation CD in the Setup folder is a file called "Launcher.exe". Run this and it will fully uninstall the HP OfficeJet.

	Re: Hp 2510 photosmart by hopeson (10/31/05 12:09 AM)	+1 + / -
Hie people, l've got 2510 photosmart which kind of just hungs at intialisation and there is this grinding coz the scanner just won't stop till it reaches the far conner.any ideas people?

	Re: Hp officejet g85 by hpwizard (10/31/05 4:25 AM)	+ / -
Try cleaning the mirrors in the scanner unit & also under the glass where the scanner initialises itself. The strip it uses needs to be very clean. Not 100% sure on your model but it is a common fault on most HP All-in-ones. Hope this Helps?! Dazz UK

	Re: Hp officejet by Stevedude (11/5/05 3:57 AM)	+ / -
Hi, Not sure what model I have but we have the error message "Open Cover - Change Pen"......and cannot print... We have changed the cartridge (genuine HP) to no avail... Bert - you seem to be the guru..any ideas? Cheers

	Re: Hp officejet g85 by gabpe (11/5/05 5:34 PM)	+ / -
I have a HP G85 OfficeJet all-in-one printer. When it is printing the first page doesn't come out completely and when the second page comes out it get stuck on the first in consecuense I have to remove every single page printed to avoid a jam (a big mess). Please can someone tell me how can I do to solve this problem. Thanks.

	Re: Officejet G85 first page doesnt come out comp by doctuh (11/5/05 6:19 PM)	+ / -
Hi Gabpe, The length of this thread is becoming unwieldy, and the problems reported tend to repeat themselves. To any other "newbies," please read the entire thread first before posting a question that has already been answered! Getting off my soap box, what you describe is consistent with a paper pusher problem. The paper pusher is a little piece of plastic with three "fingers" that stick up and that does what it says (more detail mentioned above). The fingers are usually broken off when a paper jam is removed from the front. Remember Bert's mantra, NEVER REMOVE A PAPER JAM FROM THE FRONT. The paper pusher, as almost all G85 parts, is no longer sold by HP. It can be cannabalized from one of innumerable other, and inferior, HP units that used the same part but quickly died from unrelated causes. Replacement of the paper pusher involves a complete teardown of the unit. It is a BIG DEAL. I've done it once, and even with directions, a local tech had help me with the last part. However, it CAN be done, and list members will help you through it if you want to make the attempt. Another option involves only a partial teardown. One can inexpensively acquire a working Deskjet 970, Officejet K60, or similar HP unit (Bert sent me the exact compatibility list, if you need it), and remove and replace the entire print engine "en bloc" as the print engines are exactly the same. I suspect that the labor involved would make it prohibitively expensive to pay a professional to do it. So, get the part, and get help from this list or....shameless request...I am the unfortunate owner of two complete but dead G85s with intact paper pushers. Each has a broken main circuit board, which is intact in your unit. If you are not up for the repair, contact me off list if you might wish to sell it. Doctuh

	Re: Re: Hp officejet g85 by Anonymous (11/6/05 5:21 PM)	+ / -
My HP officejet G35xi sends faxes, but has stopped receiving them. Also it does not scan anymore, and sometimes the printer fails to respond. Do I need to take it in to someone or is ther something I can do myself? I have tried removing it and downloading it again, from the original disk. That didn't help.

	Re: Hp officejet g85 by doctuh (11/6/05 6:21 PM)	+1 + / -
Hi latest Anonymous, As a physician, I am trained (before the HIV era) in "Occam's Razor" or the law of parsimony. That is to try to find ths smallest number (preferably one) diagnosis to fit the entire problem. I fix G85s for family and friends as a hobby. Please give me some more specific "history of present illness." What exactly does "not scan anymore" mean? Does it give a "scanner failure" message? Does the light come on in the scanner head? Does the scanner make noise when you power up the Officejet and is it in its base position? What happens when the printer "fails to respond?" You said this is intermittant...is there a specific thing you can do that will predictably reproduce it? The fax issue alone could be software or the LIU (line interface unit, a separate kinda modem module), but the only place where ALL the problems you describe could be caused in one place is the main circuit board (I hope not, as it can't be fixed and its replacement cost is prohibitive). Is the G85 and the phone lines attached to it all on a surge protector? Doctuh

	Re: Hp officejet g85 fax by shane jones (11/8/05 7:00 PM)	+ / -
Bert responded to George on 6/23/04 6:47am that a non-working fax on the G85 could be either the Fax Module C6735-60001 or the LIU C6734-60009. Mine also failed. Is there any way to know which component is bad before I start buying parts?

	Re: Hp officejet g85 by inja (11/10/05 11:48 AM)	+ / -
I can send faxes but now cannot receive them. It rings once only and no fax comes through. I have checked the settings on the MENU option. The AUTO ANSWER light is on. Is there anything I can check before heading to the repair shop? Can't find my user's manual anywhere.

	Re: Hp officejet g85 by ice51 (11/13/05 6:40 AM)	+ / -
My G85 died after years of good service. It will not restart. Tryed all the resets to no avail. It is in a repair shop right now and the tech says the main board is the fault. Seems like parts are not readily available for these printers. Does anyone have any parts contacts.....or a G85 for sale that would have a good main board? Hope someone can help me.....The Iceman from WinterPeg.

	Re: Officejet g85 MAIN CIRCUIT BOARD by doctuh (edited 11/13/05 8:22 AM)	+ / -
Hi ice51 and everyone, If you need one, I need two, and I asked first...LOL. The Officejet G85/G85xi main circuit board is 1. essential, 2. formerly too expensive to purchase as a new replacement part and presently simply unavailable from HP at any price, and 3. can't be cannabalized from any other HP model. Just about any other part on a G85 is either used somewhere else or has no moving parts (e.g. trim pieces). You now have a "parts" unit for someone who DOES have a working main circuit board and needs something else. I am the hungry wolf and stalk any innocent main circuit board that would dare to go out alone at night...LOL Doctuh

	Re: Hp officejet g85 by John Barisone (11/13/05 9:41 AM)	+ / -
Hi Bert: The ADF of my HP OfficeJet G85, has a paper jamming problem. The paper jam frequently (not always) occurs when the paper sheet pulled down by the rollers hits the edge of cover mat (the shiny plastic backed by a sponge rubber holding the original on the scanner glass when the cover is closed). The mat may have been poorly installed or perhaps its edge came unglued. Use the from-glass command prevents me from copying or faxing more than one page at the time. I think I could possibly fix the problem by (a) disassembling the ADF, (b) removing the mat and (c) reinstalling properly either a new mat or the old one after trimming the edge facing backwards. I looked at ADF but found neither screws nor tab to push. Does anybody know whether it can be taken apart without breaking? And where could I eventually get a new mat? HP has been uncooperative and suggested that I buy a new laser one! Than you very much!

	Re: Hp officejet g85 by Stephen (11/13/05 10:50 AM)	+ / -
You can take the ADF apart, I've done it, but don't remember how, (it's been a while). For parts you need to find a used machine.

	Re: Hp officejet g85 by Stephen (11/13/05 10:50 AM)	+ / -
You can take the ADF apart, I've done it, but don't remember how, (it's been a while). For parts you need to find a used machine.

	Re: Re: Hp officejet g85 by Anonymous (11/13/05 3:28 PM)	+ / -
MY HP G85 has suddenly stopped sending/receiving faxes. The Printer & Copier work fine. I have checked the settings on the MENU option and the AUTO ANSWER light is on. My user's manual is nowhere to be found. Is there anything else I can check before heading to the repair shop? Appreciate any help.

	Re: Re: Hp officejet g85 by Anonymous (11/13/05 3:37 PM)	+ / -
MY HP G85 has suddenly stopped sending/receiving faxes. The Printer & Copier work fine. I have checked the settings on the MENU option and the AUTO ANSWER light is on. My user's manual is nowhere to be found. Is there anything else I can check before heading to the repair shop? Appreciate any help.

	Re: Hp officejet g85 by hpwizard (11/14/05 4:45 PM)	+ / -
Make sure the line cable is plugged into the correct socket on your machine if you have disconnected it recently. Try plugging the line cable into a different telephone socket. Take a normal phone & plug it into the telephone socket your fax is using. If you don't get a dial tone your line is faulty. If you are using an adaptor to connect multiple items to this line try without the adaptor. Hope these manage to solve your problem! Dazz UK

	Error Code c00f0401 by Bryan Bigham (11/15/05 3:42 PM)	+ / -
I am getting an error code of c00f0401 with lots of blinking lights. I reviewed the HP website and it indicates that the error message could be related to improper storage. My printer has not been improperly stored. I tried the fix recommended by HP and it did not work. Any suggestions?

	Re: Hp officejet g85 by halt645 (11/16/05 4:06 PM)	+ / -
Hi, I started having the faxes bunch and jam as they came out of the machine. I get error message about the path being to narrow. how to fix? If I stand by machine as faxes come out then i can keep this from happening if i snatch it away as it first comes out.

	Re: Hp officejet g85 by stacy83 (11/17/05 8:58 AM)	+ / -
I am having a problem with my g85. This is our small office computer, and I don't know what happened to it, but now it's just not printing.We have 2 computers hooked up to it. One by USB and the other is parallel. The one hooked up by USB is working, but this one is not. I try to print and it says in the queue that it's printing, but nothing prints, and then it says it "failed" to print. I tried reinstalling the driver. That didn't work. I have Windows XP, so is there anyone that might be able to help me? Thanks Stacy

	Re: Re: Hp officejet g85 by Anonymous (11/17/05 11:07 AM)	+ / -
stacy83 My advice is to get the HP, Windows XP Drivers if you dont already have these, the original drivers just dont like XP. The HP XP disk will allow you to strip out the old drivers prior to installation of the XP ones. Remember, install the drivers BEFORE you switch on the printer. If you have a problems getting the drivers, send me an email. Kindest regards Joe. P.S. It is possible to download the drivers from HP, I tried but could never get them to work properly.

	Hp officejet g85 by Anonymous (11/21/05 5:57 PM)	+ / -
Hi Bert! I am taking a first look at a g85 printer: It prints the alignment page in color, but there is no black. I cleaned the black cartridge (contacts), a dozen of cartridge cleanings done, but black ist still missing. Maybe I need to get a new black cartridge. But there are 2 major strange things: ADF: When the right motor starts to turn to lift the paper in the whole unit does a immidiate reset (when having the adf dismantled i more accidentially managed to get the paper loaded without reset. is this stepper motor position self aligning? i suppose so!) Power Switch: As i turn the unit off, it comes back on again (although the on/off button does feel ok). I am powering the unit with a lab power supply 2.7 Amps/18V max. I suppose that is strong enough. Any hints? I have not dismantled the main case up to now and not connected it to the pc. thank you for your special support! erwin

	Hp officejet g85xi will not scan by berylh (12/4/05 10:42 AM)	+ / -
When initializing the Director to Scan - I receive hp OSCV07.exe application error that says: Instructions @ 0x026e590 referenced memory at 0x00000000. Memory could not be written. I press 'cancel' to debug. Then I Click on Scan, again to receive another appl error with different #s; press cancel to debug, do it again and again to receive same hp OSCV07.exe appl error with different location #s. Debuging doesn't seem to correct the problem. Please help! Thks so much.

	Re: Hp officejet g85 by sade (12/7/05 9:04 AM)	+ / -
We are trying to add phone number in our speed dial and we only have instrucions for the original set up of the printer itself. Can anyone tell us what the steps are to enter speed dial numbers. Thank You.

	Re: Hp officejet g85xi will not scan by Anonymous (12/8/05 8:28 AM)	+ / -
i received a reply from HP; IT WORKED!!!!! here it is: This issue could occur if the HP Director software is not in the compatible mode. To resolve this "hpOSCV07.exe" error, please follow the steps given below: 1. Right-click on HP Director Icon. 2. Click on Properties. 3. Click on the compatibility tab. 4. Check the box next to " Run the Program in Compatibility Mode For:" 5. Select " Windows 98 / Windows ME " from the drop-down box. 6. Click Apply. 7. Click OK. Beryl Hartwig

	G85 Exit guide needed by luke_AZ_ (edited 12/9/05 2:22 AM)	+ / -
Does anyone have any spare dead G85s out there that has a good (for lack of the official name) Wing-like exit guide (left). One of the tabs is missing on mine. The unit has been great so I tore it down, cleaned it up and upon putting it back together, noticed the missing tab on the left side. Its been missing and causes issues on the left side of the paper at times on exit. Thanks to all the posters over the past few years. I was able to repair this G85 without issues except for needing a few parts. It went right back together and immediately started printing. If anyone has a few old parts systems and would like to let go of one for a few dollars, let me know. Luke (Scottsdale AZ - yup, we're warm here)

	Re: Re: Hp officejet g85 by Anonymous (12/11/05 11:06 AM)	+ / -
I can not get the fax to work at all I get error message 00893947, turn macine off then on,, then receive same nmessage... How can I fix this? Thanks,,

	Re: G85 Exit guide needed by Doctuh (12/11/05 11:13 AM)	+ / -
Hi Luke, As I mentioned off the thread, your part is on its way. If anyone else around here needs a G85 small part, particularly from the print engine, I have some extras. I still need a main circuit board or two, though. Doctuh

	Re: Re: Hp officejet g85 by Anonymous (12/11/05 6:15 PM)	+ / -
When I try to fax I get an error message 00893947, and tell me to turn power off then on.... when I do this the problem recurs, will not fax.. Help please

	Re: Re: Hp officejet g85xi will not scan by Anonymous (12/13/05 1:42 PM)	+ / -
G85 recently hooked up to USB cable and XP won't scan === have the latest drivers according to the HP page ==== help! Thansk! Lisa

	Re: Hp officejet g85 by 700 club (12/13/05 3:20 PM)	+ / -
700 responses? here's my input. throw it out.

	Re: Re: Hp officejet g85xi will not scan by Anonymous (12/14/05 2:35 AM)	+ / -
Was your question (that HP replied to) in regard to using the G85 with XP? I tried what you suggested but there isn't a choice for XP on the systems list. Thanks.

	Re: Re: Hp officejet g85xi will not scan by Anonymous (12/14/05 2:41 AM)	+ / -
Was your question (that HP replied to) in regard to using the G85 with XP? I tried what you suggested but there isn't a choice for XP on the systems list. Thanks.

	Re: Hp officejet g85 by Anonymous (12/14/05 1:51 PM)	+ / -
Do these printers slow down as the cartridge gets low? I know theere are 3 speed/quality settings; but sometimes "Fast" is really fast and other times "Fast" takes longer. It seems that when the cartridge gets low, the print time increases. I notice this mostly when printing with the black cartridge. I have a second G85 and I do not notice this slow down. Any ideas? I use the hp deskjet 970c series drivers for both printers. The G85 drivers and utilities were way too much noise when I tried them. The "corporate" drivers are no fuss and they work great.

	Re: Re: Hp officejet g85 by Anonymous (12/17/05 8:24 PM)	+ / -
Hi Stephen I found your post of fixyourownprinter.com regarding the G85 printers which you do not think there are service manuals for. I'm having a problem with a loud grinding type noise that occurs sometimes after pages print and then an error message stating either "fix carriage jam" or "printer door open" which I beleive occurs because of the jamming/grinding noise. The problem doesn't happen all the time but its loud and scary when it does. Is there a carriage adjustment or something that I can do or anything else which may resolve the problem? Thanks, Dan Hunt/LightShifter/Dhunt63866@aol.com

	Re: Hp officejet g85 encoder disk by markjr (12/18/05 8:24 AM)	+ / -
I just replaced a pivot and roller assembly, with encoder disk, on a G85. Does this need to be manually calibrated before I power up? Or does it adjust automatically?

	Re: Hp officejet g85 by Stephen (12/18/05 9:31 AM)	+ / -
No calibration required. Dan, No adjustments, just disassemble and clean the machine, it's usually the service station. I'd order the rubber roller rejuvinater and synthetic lube from this site before I took it apart. http://www.fixyourownprinter.com/specials/misc Slow printing can be caused by a bad cartridge, or by a lens broken off the spot sensor, if you are using a 970 driver you could try disabling Image Color Management, (long shot, but it's free).

	Re: Hp officejet g85 by Stephen (12/18/05 9:31 AM)	+ / -
No calibration required. Dan, No adjustments, just disassemble and clean the machine, it's usually the service station. I'd order the rubber roller rejuvinater and synthetic lube from this site before I took it apart. http://www.fixyourownprinter.com/specials/misc Slow printing can be caused by a bad cartridge, or by a lens broken off the spot sensor, if you are using a 970 driver you could try disabling Image Color Management, (long shot, but it's free).

	STRIPPED! by doctuh (12/19/05 8:31 AM)	+ / -
Hi all, When performing maintenance on my latest broken OJ G85 from eBay, I stripped a screw (where the tool goes, not the thread). I can't believe it, because TORX were supposed to be set up to prevent this. The screws which hold the carriage assmbly (the lower ones, not the back ones) were torqued too tight. I got one side out, but the other has stripped and can't be turned. Therefore, it is impossible to remove the carriage assembly from the rest of the print engine. How do I get out of this jam (pun intended)? Doctuh

	Hp officejet g85-install by lemaire (12/19/05 1:48 PM)	+1 + / -
I'm trying to install the downloaded driver for my g85 onto a Dell E510. I get almost all the way through the install when this message appers "Unable to start application- the Java Virtual macine cannot be loaded. Class not registered" Help, any idea what this is?

	Java Virtual macine cannot be loaded by doctuh (12/19/05 1:53 PM)	+ / -
Hi, In my experience, just ignore the message and the driver will load just fine anyway. I have the most up-to-date version of Java, and still get that message when I install HP's driver. Doctuh

	This is probably a dumb question...but I need help by leftcoastcali (12/20/05 5:29 PM)	+ / -
All of the sudden I cant get send or receive faxes on my HP G85 fax. When I press "Start Fax" in black or in color it says the line is off the hook. The printer and scanner both still work perfectly. I have a dedicated line for this fax #. My DSL and phone line are run off of a seperate phone line. When I call the fax line # it just rings and rings. When I try to send a fax out it says there was no answer. I haven't changed any of the connections, this happened out of the blue. Any ideas ?

	Re: Hp officejet g85 by joeymac (12/21/05 12:19 AM)	+ / -
leftcoastcali Have you tried to fax from the software on your computer? Also do you have the 'AUTOANSWER' button depressed and the light showing on the front panel of the printer? joeymac

	Re: Hp officejet g85 by hpwizard (12/21/05 5:49 AM)	+ / -
It sounds like the line cable is unplugged somewhere. Check where it goes into the wall or into the back of the fax. You may not have changed any connections but it may have pulled loose when moved or something. Also it should go into the socket at the back of the machine which says "line" not "ext" Hope this helps?! Dazz UK

	Re: Re: Hp officejet g85 by Anonymous (12/21/05 7:33 AM)	+ / -
joeymac, I tried faxing from the software, and had no luck. It dials and eventually says "no answer." In response to your other question, I have tried calling the fax line with the 'autoanswer' light both on and off, and neither worked. It just rigns and rings. leftcoastcali

	Re: Re: Hp officejet g85 by Anonymous (12/21/05 7:46 AM)	+ / -
Dazz, I checked all the connections, they are secure. The printer has 3 line inputs; Phone, computer, or both. My line is in the "both" input. This has always worked in the past. Any other ideas ? leftcoastcali

	Re: STRIPPED! by joeymac (12/21/05 8:17 AM)	+ / -
Doctuh It sounds to me as if you need a dental laboratory handpiece + tungsten burr to grind off the head of the bolt to give you a chance of either turning the screw with a pair of pliers or drilling and re-tapping the hole (God, I'am not sure what threat that would be!) Anyway, I will give this more thought & get back to you. Kindest regards joeymac P.S. I will be stripping a G85 soon so watch this space sir. I just had a thought, the nut into which the bolt screws is not captive so I may be possible to replace the 'swivel nut'(More thinking required here!!!!!!!!!!!)

	Re: STRIPPED! by luke_AZ_ (12/21/05 11:35 AM)	+ / -
Get a set of Easyouts. Sears... Usually a set of 3-5 of them. Looks like a reverse drill bit. You drill into the top of the screw with a thin drill bit (about 3/4 of an inch or 3/4 of the screw length) and work up to a bigger bit that is less than the diameter of the Easyout. Leave enough of the side of the screw for the Easyout to "Bite" into and to make sure you don't drill the outside threads of the hole. Once done, turn in the easy out (as if you were taking OUT a screw: COUNTER clockwise). Then, use a vicegrip, wrench or pliers turn the easyout counter clockwise. The Easyout turns (threads) into the screw, until it hits the end and turns the screw out. You can replace it then.. If you can't get it out this way, just drill it out the screw and hole and put a bit bigger generic self-tapping sheet metal screw in.

	Re: Hp officejet g85 by Marz7 (12/21/05 4:28 PM)	+ / -
I have had an G85 for over five years and I purchased a new sony computer when I try to install the software the message that pops up is [ Installation is not supported for windows 5.1,5.2 and 5.3]. Ihave been able to download the drives, but scanning and opening the other programs can't do. Any ideas.

	Re: Re: STRIPPED! by Anonymous (12/21/05 6:18 PM)	+ / -
luke AZ Good idea to use an easyout but I think you would find the screw is too small to get an easy out to fit. One further warning DONT break the easyout, then things get really interesting!!!!!!! joeymac

	Re: STRIPPED----SUCCESS!!!! by doctuh (12/23/05 7:40 PM)	+ / -
Hi all, I went to Sears as you suggested. Easyout is a brand name, but Sears had generic equivalents. However, they were all too big for the job. Their salesman helped me (it was early in the day, so not too many Christmas shoppers yet). He suggested I buy a box of Craftsman Drill Out extractors and Screw Out removers ($25). A coworker of a friend fixes musical instruments for a living, and he used an extractor and removed the screw, leaving everything else undamaged. This G85xi arrived covered in ink and was described in its eBay auction as "failed testing, does not print." It cost me only $35.38 delivered! It is now fixed and working. Self-test shows a page count of about 20k. It had a good main circuit board (major sigh of relief) but had all the following things wrong: 1. Ink overflow from overfilled spitoon. Ink cleaned up and spitoon serviced. 2. Missing spot sensor lens. Replaced from a spare from a broken K series all-in-one. 3. Scanner does black copies fine, but color copies come out entirely blue. In my experience with a K series all-in-one with a similar problem, this is a scanner head problem. I replaced the scanner with one from one of my "parts" machines, and it ran fine. 4. The rear access door may have been missing. I now plan only to fix one "parts" machine by replacing its main circuit board, if someone is willing to "part it out" from a broken G85. Otherwise, I am only going to maintain the ones I have (7 working units in all). Thanks again for everyone's help. Doctuh

	Hp officejet g85 Scanner Defect by Mike from Holland (12/26/05 6:08 AM)	+ / -
Hi everybody, I got a problem with my G85.. when I want to scan somethings at says for 45seconds warming up.. and than after that 45seconds the lcd tells me, SCANNERDEFECT, turn of power try agian. Well that doesn't work.. Now I cannot use my scanner.. i cleaned it.. didn't, so what else can I do, to make it work properly again? Many Thanks, Mikey Mike

	Re: Hp officejet g85 by billy b (12/26/05 2:23 PM)	+ / -
My problem is when I try to use the upper paper feed for copies or fax, it will not pull the paper down unless I help it, this problem just started suddenly. Any help?

	G85 - Remove & check Colour cartridge by Leapy Lee (12/27/05 10:55 AM)	-1 + / -
Anyone know of a way to bypass this error displayed on the printer please? Enter menu does nothing, power on holding # & 6 does not cure it. I have tried three different colour cartridges, have cleaned the contacts on the cartridges (colour & black), and the printer - three times, yet it still comes up with this display. I'm sure I found a way to bypass or ignore this error on the HP support website some time ago. But I can now find no reference to it. Help please!!

	Re: Remove & check Colour cartridge by doctuh (12/27/05 11:40 AM)	+ / -
Hi, The last time this happened to me, I solved the problem by substituting a whole different carriage mechanism from a dead K60. Trying different color cartridges and cleaning the contacts is what is always recommended at first. When that fails, there are potentially defective circuit boards, I believe, both in the carriage itself and behind the carriage assembly, plus a cable that can be damaged or improperly connected. Cannanbalizing a carriage from a Deskjet 970c (or 932 or some other 900 series but NOT ALL) or an Officejet K60 would be the easiest donor for a carriage transplant. Doctuh

	Re: Hp officejet g85 by BarbL (12/28/05 10:57 AM)	+ / -
I'm getting the message, "Remove and check color cartridge" for a brand new, but just out of date code, 78 ink cart. I have read the other posts in the forumn so I've tried cleaning the cartridge and carriage contacts. I've tested the cartridge in another G85 and I get the same message. When I put a different color cartridge in either printer the message goes away. I can run the 'align' and the 'clean' tests from the Maintainence menu and the results are normal. Also, I can print from my networked computers and the color is fine. So, why the error message and how to clear it? I'm assuming this 78 has a problem, but since it 'works' I don't really want to toss it. But, I don't like seeing this message either...

	Re: 78 color cartridge by doctuh (12/28/05 11:20 AM)	+ / -
Hi, I'm not a tech, just a groupie, er hobbyist. However, as you said, your 78 is both defective and out of warranty, and you have done all the obvious things to diagnose and attempt a fix. I am not aware how a bad cartridge could damage a G85. If you can get it to print anyway, then go for it, message or no message. Doctuh

	Re: Hp officejet g85 parts by Kelcey (12/28/05 7:53 PM)	+ / -
Hello, I know that I need to replace the separator, peg and spring but hp no longer offers these parts. Does anyone have any ideas on where I could get them? Thanks!!

	Re: Hp officejet g85 by Stephen (12/28/05 8:09 PM)	+ / -
I've never needed to replace the peg and spring, are you sure they are bad? The pad can be gotten off of many older HP printers, I have loads of used pads, (probably 50 or more). Click on my name to email me if you need a pad. You would get the peg and spring out of a DeskJet 9XX series machine.

	Re: Re: Hp officejet g85 by Anonymous (12/29/05 9:36 PM)	+ / -
hi, did you ever get any responses to this?

	Re: Re: Re: Hp officejet g85 by Anonymous (12/30/05 4:29 PM)	+ / -
Nop, I just order the updated software.

	Hp officejet g85 by Mike needs Help! :-( (1/3/06 3:38 AM)	+ / -
Hi everybody, I got a problem with my G85.. when I want to scan somethings it says for 45seconds warming up.. and than after that 45seconds the lcd tells me, SCANNERDEFECT, turn of power try again. Well that doesn't work.. Now I can't use my scanner.. I cleaned it.. didn't help, tried button # & 6 powersupplie on/off, that didn't help either, so what else can I do, to make it work properly again? Many Thanks, Mikey Mike

	Re: Hp officejet g85 by doctuh (1/3/06 5:05 AM)	+ / -
Hi Mikey Mike, Does the scanner light up when it turns on? If not, then the scanner bulb may have burned out. HP claims they are good for about 5 years of usual work. Remember that the default setting is twelve hours being unattended before that light turns off and the G85 goes to power-save mode! Of course, the bulb is not available from HP any more, so a scanner head will need to be salvaged from another G85. I have one that scans fine in black and white but puts a blue background when scanning in color. So, if you only need to scan in black and white I can help. Doctuh

	Re: Hp officejet g85 by Mike needs Help! (1/3/06 5:39 AM)	+ / -
Doctuh, The light works fine..so I think there's nothing wrong with the bulb. I even oiled the rail on which it's rolling on. Moves fine.. Any new suggestions? Thanks for trying to help me out.. Mikey Mike.

	Re: Hp officejet g85 by doctuh (1/3/06 6:34 AM)	+ / -
Hi Mikey Mike, One thing I (as a hobbyist and not a repairman) can wonder is about the ribbon cable. If you removed the scanner and forgot to remove the cables, or just reinstalled them too often, some of the contacts can get damaged. I'm not sure if that can create a condition where the scanner bulb lights up, but that's one possibility. Another would be if the motor in the scanner doesn't work. When you turn it on, the bulb should come on and the head should kinda rock back and forth in its track. If there's no motion, perhaps it's a bad motor (or encoder disk). I have an extra one if that's what's wrong. Doctuh

	Re: Hp officejet g85 form feed issue by Anonymous (1/4/06 11:08 AM)	+ / -
Hey, I scanned this ENTIRE thread and saw 2 other instances of my same issue, but w/ no definitive answers. My G85 suddenly doesnt recognize when docs are loaded in the form feed to fax/print multiple pages. Fax & print both work fine from the flat bed. I have plugged/unplugged the cable from the top to the bottom, still no change. When I depress the small black plastic piece in the form feed slot it no longer beeps to recognize they are there. Any insight??? Thanks for your help

	No Subject by Skip Shipe (1/8/06 11:32 AM)	+ / -
Why does the message "Press Enter to align cartridges" continually appear on the screen of my g85? Numerous times I have pressed 'Enter' and no problem seems to exist. How can this message be shut off? "Thanx", Skip

	HP Officejet g85 won't scan by Skip Shipe (1/8/06 12:10 PM)	+ / -
G85 scan buttons do not appear to be working. Press 'Scan to' and it reads 'Busy'; press 'Start scan' and it reads, "Options not set". Will someone please direct me to how to check and fix these situations? Since last scanning with my g85 I've installed OS 10.4.3 to replace OS 10.3.9 on my Macintosh G4 PowerBook. I think I may have used VueScan software last time I scanned. If you have a Macintosh and want outstanding scan software (For me, at this point - prior to 'Tiger' OS) - this has be very good software). To date, HP has FAILED Macintosh users, while VueScan http://www.hamrick.com/ supports hundreds of scanners and also works with 'Raw' files. Skip

	Re: Hp officejet g85 by kelly13615 (1/9/06 2:00 PM)	+ / -
BERT HELP!!! I am not a wizard here so I need some help please. I have an OfficeJet G85xi...I am just trying to plain ole SCAN something. I must not have something set up or hooked up or plugged in right. It is telling me Scanning Error. Cannot connect to PC What do I have to connect? It is connected some way I know because I use it to print from my PC and fax is working but not the scanner part. Thanks! kelly (kelly13615@aol.com)

	Re: Re: Hp officejet g85 by Anonymous (1/11/06 12:09 PM)	+ / -
Dear Stephen As an expert engineer for this printer and one used to servicing it, I am confident you could solve my problem with the printer. On power on the printer initialises but does not beep to signal any errors or problems, it simply defaults to "Paper Jam" display mode on the strip screen. It then advises that the paper jam should be cleared before operating the printer. It instructs the user to press "End" and power off and on again. This process does nothing to the printer state that defaults to the previous message. This paper jam state locks up the printer capability to function - which normally is the same with even photocopiers which I can sometimes service. However, I had checked the printer inside and out and could not find any evidence of papers that had gone astray to cause the jam/fault. I also checked the printer, blindly of course, to see if there was a way to clear false information on "paper jam" state but failed to trace the source. Do you have any idea why the printer should declare a false state of "paper jam error" and if at all legitimate, how does one go about clearing it? Note that this problem started only when the printer attempted to perform a Test Printer and found the paper tray was empty. I did not realise the tray was empty. On my next attempt to re-start the printer after feeding the paper the paper jam report manifested and remained so right now. This led me to believe there was no 'physical' paper jam other than a logical one. I wait with enthusiasm you response to this problem. Best Wishes and God Bless. Dr. King

	Re: Hp officejet g85 by Anonymous (1/11/06 3:00 PM)	+ / -
Dr. King I would bow to Stephens knowledge, however, I would clean the plastic srtip which the cartridge runs along. Bert has posted how to do this, from memory use only a lint free cloth & water. Alternatively, check through the thread to see Bert's post. I hope this is not an intrusion. Carpe Diem joeymac P.S. I think HP only 'Burned' a few prompts/error messages into the eprom of the printer!

	Hp officejet g55 by Anonymous (1/13/06 3:04 AM)	+ / -
when i turn the printer on it frezzes on the self test

	How does a G85 know it's a G85? by doctuh (1/14/06 2:15 PM)	+ / -
Hi, I just bought a Color Copier 290 on eBay (broken, but appears to have a good main circuit board). The main circuit board is used in the color copiers and the G series all-in-ones. If that part is the same, then how does a G85 know it's a G85? Is that information somehow encoded the the part with the buttons and the display? Doctuh

	Re: Re: Hp officejet g85 by Anonymous (1/14/06 11:59 PM)	+ / -
The message "press enter to align cartridges" continues to appear and the colour print is not working properly. This happened after installing a new cartridge. Have tried cleaning the cartridges; new cartridges; power off; reset to factory defauls etc. Any ideas gratefully received.

	Hp officejet g85 Main PCB board by Anonymous (1/15/06 9:43 AM)	+ / -
My unit was always left on 24-7 The main processor turned dark brown and so did the underside of the PCB below it. The printer locked up one day and has never powed back up since. I fear the $195 to replace the PCB is more then the printer is worth now. Just thought I would share my problem.

	Re: Hp officejet g85 by saxman (1/15/06 10:16 PM)	+ / -
Re: Hp officejet g85 by dave b (1/15/2006 10:07 PM) reply + / - I hate to ask a question that has been asked before, but a 'search' mission for 'tines', 'jam', 'jammed', etc did not pull up a post i saw last year i want to reference again - My G85 worked great until a paper jam. I pulled the paper out the front, and now i have to manually remove each printed page or the next page will print over the bottom and tear it. I NOW know (from my last bout reading these posts), that there is a BACK door to remove paper jams, and that has worked fine. However, my 'one sheet at a time' removal process is still in effect. I do not believe I have broken any tines - they all seem to be there. Please tell me how to fix, and while I'm at it, I might as well clean the darn thing too, so do tell as well... ALSO - The desk my printer is on has no working room - i will have to unplug it if i have to acess the back of it at all. will this further screw anything up? Thank you in advance for your kind advice - long live the G85! Dave

	Re: Hp officejet g85 by doctuh (1/16/06 5:58 AM)	+ / -
Hi Dave, Turn the G85 off and let it run through its shutdown routine, then unplug it (so the ink parks in the "service station" and gets capped and doesn't dry out), then remove the rear access door. The current symptoms you are talking about are a classic description of missing paper pusher teeth. The cause being removing a jam from the front is also consistent with it. Are you sure you are looking at the right thing when you say that the paper pusher is intact? Doctuh

	Re: Hp officejet g85 by ThomasE (1/18/06 7:31 AM)	+ / -
G85xi was unjammed through the front. The Paper Pusher Fingers appear to be intact, not broken off. Problem seems to be that the pusher bar does not lower. When paper feeds through the fingers grab the paper causing tearing and then jamming. There are no broken parts visable. I read Bert's reply to Dave on 3/25/04. Should I proceed with similar maintenance? ThomasE

	Re: Hp officejet g85 by doctuh (1/18/06 8:08 AM)	+ / -
Hi, There are notes above about a procedure to fix the print engine's timing. The printer being out of time could explain what's going on. I suggest you try that next. The post you reference on 3/25/04 talks about problems with paper intially being picked up from the paper tray by the feed rollers, which is not the symptom you are having. Doctuh

	Re: Re: Hp officejet g85 by Anonymous (1/18/06 8:40 AM)	+ / -
Don't see these notes. Please refer to a date. Thanks

	Re: Hp officejet g85 by ThomasE (1/18/06 8:44 AM)	+ / -
Don't see these notes. Please refer to a date. Thanks

	Hp officejet g85 and the metal strip by Anonymous (1/20/06 1:01 PM)	+ / -
Bert, A friend much geekier than I wish I were gave me the head's-up on this website, and esp. your post of re-inserting the metal paper-lifter strip in the HP G-85. I read your list of instructions, and I will give it a try, though it sounds a bit complicated. Perhaps it's not as bad as it sounds. I know the G-85 is a dinosaur, but I want to keep this particular specimen from becoming extinct for three reasons: 1. It does an adequate job. 2. It combines the three functions I need: flat bed scanner, fax, and color printer. 3. I can't afford to keep replacing dinosaurs. You seem to be the living Bible on the G-85, in that I see multiple postings about the old thing. I'm going to take a guess that you also resent the current trend of thought that, since printers and other auxiliary devices have come down in price, one must never stoop to repair them. Simply keep throwing away downed equipment, even when simple repairs are a reasonable pursuit. I talked to several PC-repair businesses about this G-85 and its metal strip that plopped out on me. They all said: throw it away and buy a new printer. That cavalier (and wasteful, I might add) attitude assumes I can afford to keep replacing devices when the merest of repairs are needed. That kind of everything-is-disposable philosophy goes against my grain of trying to get my proper worth from a device that, in its heyday five years ago, cost $600. That's too much money to throw away if I can get another good year from the relic. Anyway, not to chew your ear off, but thanks for the posting. If I have some trouble getting that metal doodad back in there, you may hear from me again. I like the idea of discovering some of the inner secrets inside the belly of the beast. It will be a victory over the prevailing disposable mindset, that I'm sure the manufacturers like, if I succeed. Michael Roy Miami, FL

	Re: Hp officejet g85 by Gary Cross (1/28/06 3:16 PM)	+ / -
I started using Win XPpro & installed the latest XP HPG85 drivers bu my HP G85 doesn't work well. I've re-installed it many times due to a parallel port problem. I can't get the scanner to be recognized at all. The Director software says printer status is disconnected but it still work....somewhat. It's slow. Sometimes it won't print out a doc (Word, Excel,PDF for what seems like 15 minutes or more. It does little at first then a bunch at the end. Sometimes it just prints giberrish on a ton of pages. I know there's no support from HP (GRRRRRRR)anymore but is there anything I can do? Computer specs: Win XP Pro Sp2 Dual AMD Opteron 280 4 GB RAm 360 GB HD nVidia F4500 video

	Re: Hp officejet g85-Metal Slat by Michael Roy (1/28/06 5:38 PM)	+ / -
Bert, I did indeed succeed, via your directions, in re-inserting the metal strip that guides the paper to the rollers. The removal of the hardware from the back was not difficult, except for the plastic housing that acts as a guard for the right-hand roller sprocket. It was never clear where in heaven the tabs were keeping that thing in. I wrestled with it several minutes, afraid that if I forced it too much, I would destroy it. After about 15 minutes of anguish, however, I no longer had any concern for its well-being, nor of the entire G-85, so I removed it in a terrible rage. I didn't replace it, so the roller sprocket will remain pitifully unguarded until Armageddon. The printer works fine now, denuded sprocket and all. Thanks for the good instructions. This G-85 dinosaur lumbers on, and I intend to get another year at least out of the old beast. Michael Roy

	Re: Hp officejet g85 by squash_pro (1/29/06 10:09 PM)	+ / -
Hi Bert- Great site. I had almost given up on fixing my G85 until I came across this site and your expert instructions. I am in the process of fixing the cartridge jam problem. My sump had overflown and I suspect that cleaning everything in that area will fix the problem. I have tried following the directions you provided in some of your previous posts. I've gotten the scanner off but now I'm having problems taking off the side panel. I've removed the torx screws from the side panel and it is loose. However, when I rotate the side panel it hangs up on the rectangular box that the communications module plugs into. The rectangular box appears to begin to rotate when I try to get the side panel off, but I'm nervous that I am bending the box mounting rather than it being designed to rotate out of the way. I notice that there is a screw holding the box in place. Is it necessary to remove this screw or should I simply apply more force when I try to rotate the panel from the bottom. Thanks for your help!

	Re: Hp officejet g85 by joeymac (1/30/06 12:05 AM)	+ / -
squash_pro You need to remove the fax module first. Joeymac.

	Re: Hp officejet g85 by joeymac (1/30/06 12:08 AM)	+ / -
squash_pro I should have said, YES! you need to remove this component so you can release the side panel. Joeymac

	Re: Hp officejet g85 by squash_pro (1/30/06 10:31 AM)	+ / -
Where do you order parts from? Specifically I am thinking about replacing the felt washers as mine are pretty full of ink.

	Re: Hp officejet g85 by Anonymous (1/30/06 10:39 AM)	+ / -
squash_pro Wash it out in a sink with water then put in in the spin dryer - works every time for me! The ink is water soluble so does not affect the felt/synthetic pad. Kindest regards joeymac

	Re: Re: Hp officejet g85 by maxgle (1/31/06 10:34 AM)	+ / -
I just thought I would update this regarding the power supply. Mine just went out and I bought one on Ebay. It works, but I could not verify that the part number was correct. I then went to HP Parts, and found that HP has a revised power supply for the G85. It is HP # 0950-3807. http://h20141.www2.hp.com/hpparts It lists for $21.85 + $8.90 shipping. I paid $25 for mine on ebay including shipping. But if I had known this I would have bought the new one from HP.

	Re: Hp officejet g85 by doctuh (1/31/06 11:05 AM)	+ / -
Maxgle et al, The newer (white colored) power supply works fine. In fact, my G85 with the most recent manufacture date will ONLY work with the newer power supply. The old (black colored) one somehow doesn't fit into its power jack. However, the old one has the green light to show whether it's working. With the new one, unless you have a spare to check it against, you just have to guess. Doctuh

	Re: Hp officejet g85 by Robb (2/1/06 7:43 PM)	+ / -
Wow - great site, I have learned lots. Thanks. I have a question that is touched upon by other posts, but I still have the problem after trying all the fixes. My wonderful wife changed the black print cartridge today because she was prompted to do so by our G85xi. She was immediately told to take out the color cartridge and check it (it was fairly new). She messed with it until I came home from work and I am now pulling my hair out. After replacing both cartridges, I am stuck in the align print cartridge hell and did the enter/menu trick, but I still cant print. The print window on the computer just says that there was an error. I uninstalled the printer and then let the computer re-find it (I tried to load the HP software, but have version 2.5 and need 3.1 for XP). The computer found it, so I know the computer and the printer can talk... still nada. Please help. Thanks in advance. Robb

	Hp officejet g85 by John2459 (2/7/06 7:21 AM)	+ / -
Hi all, This message is for anyone that has seen this problem or knows where to start looking for a solution. I have a G85 and I have it plugged in to both power and phone. It works fine for a couple of days and then it will not receive Faxes any more, now the symptoms are as follows. when the failure occurs: say as an example the fax is set to pick up after 3 rings, a fax will come and it will ring about 1/2 of a ring never receive the fax then go back into the normal standby mode (like it's waiting for a fax) Now the fix that I have noticed works sometime is that I can wedge a piece of paper between the modem card and the frame in back and this works for a few days but eventually quits as well. Now my observation is that a.) The modem module has an issue or b.) The connector that the module plugs into has an issue. What I have done so far is pull the modem module and examined it for any visible cracks on the runs or visible cold joints or any other anomalous behavior. I have taken the old pencil eraser to the contacts to clean them trick but all of this is to no avail. What I have not done is to check the connector that the module plugs into OR the board that the connector is attached to... So what I have arrived at is it is a modem/connector problem. If anyone concurs or disagrees with this let me know, and can anyone direct be to a parts breakdown (IPB) for this fax??? And last but not least can anyone direct me to a place to buy parts (or maybe someone has a dead one they would be willing to part with???) Thanks in advance for any and all responses John

	Re: Re: Hp officejet g85 by Anonymous (2/7/06 10:04 AM)	+ / -
Dear Stephen, I have Windows XP installed on my computer. For over a year I have used OfficeJet G85 with the same computer but due to some problem I have had to reinstall it. I received a notice saying that my computer does not have the requirements to download the HP G85 AIO. What should I do? Appreciate your advice and assistance. Thank you. Best regards, Customer Service Mount Secure, Inc.

	Re: Hp officejet g85 by Markil (2/9/06 8:47 AM)	+ / -
Greetings. I was just given an OfficeJet G85xi. As I was browsing for parts, I noticed several additional model numbers. I have looked all over this printer and I do not see any of the numbers that were listed on the parts site. Could someone tell me where I find the additional model number? Thank you. Markil

	Re: Hp officejet g85 by doctuh (2/9/06 9:43 AM)	+ / -
Hi, I'm not sure which model number on the HP partsurfer website is correct, so when I go there I arbitrarily pick the first one. It really doesn't matter, because virtually no internal replacement part is available from HP under its part number for the G85 any more, with the possible exception of the line interface unit (LIU) which is the "fax module." Certain parts, such as the spot sensor (for the common alignment failure problem, where its lens gets knocked off by removing paper jams from the front) and the 2-sided printing accessory (duplexer) are available under different part numbers listed for other devices on HPs site (see earlier in the thread and elsewhere in the forums). Others, such as the paper pusher bar, are not available from HP at all. However, the best source for parts is broken machines, particularly certain 900 series HP Deskjet printers for parts for the print engine. About the only remaining use for the HP partsurfer website is to specify the correct part when you acquire somewhere else! Doctuh

	Re: Hp officejet g85 by AMIT (2/9/06 9:47 AM)	+ / -
We have an HP Officjet G85. The top paper feeder has problem in pulling papers from the feeder to the scanner glass. It seems that the problem is with the roller tension or some dirt. How we can fix it? How we can remove the plastic covers in order to reach these rollers? Thank you Amit

	Re: Re: Hp officejet g85 by Anonymous (2/9/06 6:51 PM)	+ / -
Thanks Bert for the idea to strike both the Enter and Menu buttons at the same time. It got me past the Align Cartridge error. You're my wonder man!!! I don't think my xerox is working yet, but at least I can resume printing greeting cards. From California, I thank you!

	Re: Hp officejet g85 by Donn (2/13/06 7:20 AM)	+ / -
Hi I have a G85 and the automatic document feeder cord has a damaged plug. One of the 8 little teeth is bent down. Evidently this only comes as an "assembly" and costs $115-120. Any ideas on how to fix less expensively? I don't have to fix it as it otherwise works fine. Thanks for any advice, Donn

	DON'T THROW IT AWAY! by doctuh (2/13/06 10:16 AM)	+ / -
Hi all, A salvage company junked three G85s because they coudn't make enough money selling them. Someone else just threw away a G85 because ink spilled all over it! I realize that this thread is for people wanting to FIX their units (and I have sold them a few spare parts salvaged from my dead units). However, if you can't fix it or try and end up damaging it in the process, please DO NOT DISCARD a G85 that can be a parts source for others! Contact me off list and I will be happy to take it off your hands. Anyone who needs a small (or large) part for one (other than the main circuit board) may contact me as well. Doctuh

	Re: Hp officejet g85 by Anonymous (2/15/06 3:36 PM)	+ / -
Does anyone know where the USB port in the HP OfficeJet G85 all-in-one printer is? I found the parallel port but i can't find the USB port which i need to connect to my laptop >_< help!!

	G85 USB port by doctuh (2/16/06 7:47 AM)	+ / -
The USB port is next to the smaller-than-standard parallel port. The other end of the back of the G85 at that level has the plugs for the automatic document feeder and the AC adapter. If what you are looking at really is the parallel port, then you should have no trouble seeing the USB port. Doctuh

	Re: Hp officejet g85 by kanito (2/16/06 10:01 AM)	+ / -
Hi, I have a g85 with the message " clear carriage jam". i have already disassembled it and cleaned it out and it still gives the same error. what can i do??

	Re: Hp officejet g85 by doctuh (2/16/06 11:14 AM)	+ / -
Hi Kanito, I am a hobbyist, not a tech. However, you need to troubleshoot to see where the problem is. The first thing is whether the carriage motor is working (or the service station motor). When you reassemble, it's easy to forget to reconnect each motor's power connector. Does the carriage move at all? Is is binding somewhere, in which case it may need to be lubricated? Is the encoder strip clean and installed correctly? The remaining sources of the problem could be anywhere in the carriage itself, its cable, or the small board behind the carriage. If all else fails, you can harvest a carriage mechanism from a dead 930/950/970 Deskjet or K series Officejet. Doctuh

	Re: Hp officejet g85 by sopton (2/16/06 5:40 PM)	+ / -
I have a G85 that doesn't work if anyone needs parts. The main circuit board doesn't work, the scanner box and motor have already been sold. Let me know what you want and what you'll pay, then tell me how to remove it and I'll send it to you after payment. Susan

	Re: G85 USB port by sopton (2/16/06 5:43 PM)	+ / -
See my 2/17 posting. G85 parts available. I believe we've actually been in contact through e-bay?

	Re: Hp officejet g85 by kanito (2/21/06 2:33 AM)	+ / -
Hi, the problem of the carriage is solved. it was a problem with assembling the carriage. now appeas the "paper jam message" what can i do do solve this???

	Re: Hp officejet g85 - paper feeds on an angle by GordL (edited 2/21/06 10:43 AM)	+ / -
Occasionally the paper appears to get drawn from the main paper tray (bottom)into the printer on a slight angle. This is a random event. The final result is that the printing slopes downward toward the right. (The right edge is feeding about 1/8 inch ahead of the left edge) I have already checked the obvious things. All pinch rollers and idlers are present and reasonably clean. There are no obvious bent or broken parts. As far as I can tell nothing is obstructing the paper path. When the paper is ejected there are no damaged edges or skid marks suggesting that the misalignment is occurring when the paper is being pulled out of the paper tray before being seized between the pinch rolls and the idlers. I am open to suggestions and appreciate any assistance. BTW: This printer is a very low mileage unit. (~700 sheets) The main reason it was taken out of service at my company and given to me was this very problem. Thanks in advance GordL

	Re: Re: Re: Hp officejet g85 by GordL (2/21/06 10:36 AM)	+ / -
I have had the same experience and, after completly tearing down the printer and reassembling it, traced it to an accumulation of hardened ink on the underside of the monocrome ink cartridge. The grinding noise occurs when the head gets driven upward when the "leading edge" of the service station comes into contact with the blob of ink. This bounces the head out of the proper path under the steel rail that is supposed to guide it down into the the service station. Instead the head sits well above the service station on top of the guide rail and as a result it never gets cleaned. The grinding is either some release mechanism or more likely the toothed belt that drives the head slipping on the cog that drives it. (It happens almost two fast to see but you will notice the belt go slack when it is grinding.) The solution is unbeliveably simple. Remove the monocrome cartrige and clean the surface that faces the paper. This seems to occur near the end of the life of the cartridge. Perhaps the cartridge dribbles out the last of its ink. GordL

	Re: Re: Hp officejet g85 by Anonymous (2/22/06 7:44 AM)	+ / -
Amit, Did you get a solution to your problem? I have the same issue. Thanks. JPaul

	Re: Re: Hp officejet g85 by Anonymous (2/23/06 8:43 AM)	+ / -
Bert, We have a puddle under our G85. Does it need to be fixed or can we continue to run it? Should we fix or replace? Thanks. . . Ed

	Re: Hp officejet g85 by buckinhi (2/23/06 10:03 PM)	+ / -
I have a G85...that has been a GREAT machine....but, we had a really bad paper jam...looks like 2 sheets of paper jammed up in the back of the tray but not up enough where you can grab it. So, It is kinda back there in never, never land. How do you disassemble the lower tray and clear jammed up paper...I can't seem to find any screws or clips that release enough parts to clear the jam. THANKS in advance for any help you can give. v/r P

	Re: Hp officejet g85 by travbeav (2/24/06 8:42 PM)	+ / -
I also have a G85 that has been a GREAT machine until now. I'm having a unique problem. When I print, NO color will print - only black. THe only way I can get it to print color is to press the bottom of the color cartridge onto a damp paper towel until the ink starts coming out, reinsert the cartridge, and viola...it works! It works the rest of that day, and then when I go to print something a few days later, the same problem occurs again - no color. I am on my 3rd HP78 cartridge... What could explain this? THREE bad cartridges? I have already cleaned the contacts on the printer and on the catridges with alcohol. Thanks! Travis

	Re: Re: Hp officejet g85 by sopton (2/25/06 8:14 PM)	+ / -
Have you tried cleaning and realigning the cartridge from the menu? Maybe that will work.

	Re: Hp officejet g85 by BrendaT (2/27/06 8:18 PM)	+ / -
My OfficeJet has started giving me the following message: "Scanner Failure Turn Power Button off and then on again." When I try that nothing happens. We moved and I have been printing alot of things until this started. Help I don't know where to go from here. Thanks, Brenda T

	Re: Hp officejet g85 by Stephen (2/28/06 4:23 AM)	+ / -
TravBeav, Either you have had three bad cartridges, or the service station is not working properly. (enough has already been said about service stations, so I'll not repeat details you can find by searching)

	Re: Hp officejet g85 by ray ray (3/1/06 2:47 PM)	+ / -
g85 will not power up light on power supply flashes??? what dod i do next

	Re: Re: Hp officejet g85 by doctuh (3/4/06 9:29 AM)	+ / -
Replace the power supply! The light should be constant, not flashing. I have some extra ones if you would like to buy one.

	Re: Re: Hp officejet g85 by Anonymous (3/5/06 11:20 AM)	+ / -
Can anyone help me out?

	Re: Hp officejet g85 by Allycia (3/15/06 11:03 AM)	+ / -
Hi I have one of those printer thingys at work and I want to know if there is a way to have it print out confirmations when I fax. I mean it'll print out if it fails like no answer, busy, invalid number but I don't get it when it goes through. HELP!!! Thank you

	Hp officejet v40 by Anonymous (3/16/06 9:42 AM)	+ / -
I have a officejet v40, when plugging it in I get a "initializing" screen. It does this for about 30 seconds, turns off, turns itself back on, and starts over... some type of loop. Tried pressing # 6, when the Full Restet did not work, tried # 3... that didn't work either. Sometimes it asks me for a print alignment. I press ENTER, it does an alignment. After alignment it goes right back into the initializing loop again. Any thoughts as to what this may be caused from?

	Re: Hp officejet g85 by hpwizard (3/16/06 2:31 PM)	+ / -
Anonymous (3/5/06) - Certainly, which way did you come in??? Allycia, go to REPORTS in the menu parameter, select the option to print confirmation after every TX (Send) Anonymous V40, I did a d145 HP yesterday doing the same thing, required strip down & clean of the service unit & clean of the encoder wheel (sits on the left hand side of the machine, needs taking off covers.) Not sure of the V40 but if it has a cover at the rear of the machine, remove this & the paper & rotate the rubber rollers you can see from the rear in the direction they would normally move to feed the paper. Do this until they become easy to turn. This sometimes helps if this error occured after a paper jam etc. Good Luck!? Dazz UK

	Re: Hp officejet g85 by Anonymous (3/17/06 3:54 PM)	+ / -
Sir, My HP OfficeJet g85 was working well in all of its phases (copy, fax, scan, print) --until I began to hear a grinding sound within. It sounded like a gear slipping. Then it would stop and the printer would continue to work. In fact, it never stopped working even when the grinding was taking place. Then, I began getting the "Remove the black cartridge" sign, although it was not deficient of ink. Replacing it made no difference. It continued to give the same warning. As an experienced repairer of these machines, what do you make of this? And is it repairable? I have been told that HP no longer has parts for the OfficeJet g85; do you know if that is true? Their website still provides drivers for this model. Thanks for you reply. Gene

	Re: Hp officejet g85 by Anonymous (3/17/06 8:31 PM)	+ / -
My G85 shut down and will not power back up. Any ideas on what this could be?

	Re: Hp officejet g85 by farmer (3/18/06 8:23 PM)	+ / -
Bought G85 new 2 yrs. ago. Everything worked perfect until a month ago. Scanner made noise like a truck over rumble strips, and now reads scanner failure allways. still receives faxes, prints fine, very low use, only 2nd. set of ink, maybe 1000 sheets used. Scanner still goes back and forth. Is there hope anyone?

	Re: Hp officejet g85 by RR (3/20/06 7:57 PM)	+ / -
Hi, my printer started making a grinding noise and has the clear carriage jam error. Any ideas? Thanks.

	Officejet K60 by Anonymous (3/21/06 3:40 PM)	+ / -
i HAVE THIS K60 UNIT iT WILL LET ME FAX OUT PRINT SCAN BUT IT WILL NOT LET A FAX COME THROUGH ANYBODY HAVE A SOLUTION THANKS

	Re: Hp officejet g85 by little Brother (3/22/06 10:21 AM)	+ / -
My Sister has a g85 she lives 4 hours away, I have to help her via phone line... Here's her problem: Printer will not print from works or other programs, I talked her through uninstalling the printer and reinstalling with the cd. After doing so the printer doesn't show an icon that its there,(it did before uninstall) only the printer fax has an icon. CD doesn't seem to be installing officejet g85 even though it says its installed.. She says all the wires are connected the same as when she bought it. She has a compac thats 5 years old and the printer is the same age. Win 98, bought both together brand new. any help suggestions would be greatly appreciated !!!

	Re: Hp officejet g85 by Stephen (edited 3/22/06 3:47 PM)	+ / -
RR, farmer, Gene, et al, The answer is in this thread, but you will have to spend some time reading. I could read through the thread and point you to the exact spot, but I'm too lazy... It's a common problem, and very repairable. ST

	Re: Hp officejet g85 by garym (3/24/06 12:12 PM)	+ / -
little brother - Try this G85 uninstall utility to uninstall the print drivers, then install the drivers again. Reboot after uninstall. http://h10025.www1.hp.com

	Re: Hp officejet g85 scanner by lmdmdi (3/24/06 3:38 PM)	+ / -
I have been unable to get my scanner to work. It says that I need the software to run it. I have uptated the drivers and the software and it still won't work. I can't seem to find the software.

	Re: Hp officejet g85 by sparrow_uk (3/28/06 8:09 AM)	+ / -
Major thankyou to all on this forum, especially to Bert and to Night Owl from Belgium. I had the "Scanner Failure" issue on my G85, the info posted by techies and hands-on sufferers enabled me to disassemble and repair the machine myself in one afternoon,it's now as good as new. Best wishes from Gloucester UK and thanks again.

	Re: Hp officejet g85 by sparrow_uk (3/28/06 8:21 AM)	+ / -
Major thankyou to all on this forum, especially to Bert and to Night Owl from Belgium. I had the "Scanner Failure" issue on my G85, the info posted by techies and hands-on sufferers enabled me to disassemble and repair the machine myself in one afternoon,it's now as good as new. Best wishes from Gloucester UK and thanks again.

	Re: Re: Hp officejet g85 by doctuh (edited 3/28/06 10:24 PM)	+ / -
With all the suggestions, one wonders exactly what the problem was with YOUR unit that caused the "scanner failure" error message. What, precisely, did you fix?

	Hp officejet g85 scanning by buddy woods (3/29/06 5:04 PM)	+ / -
I am a student technician at my university and we have got a faculty member that it having trouble with his G85. He can print to it, and he can send/receive faxes, and he can copy with it, but the scanning feature doenst work. It always throws a "scanner error" and a scrolling message i dont remember. He has the most up to date drivers on a Dell optiplex GX** (it's new) with windows xp. If you have any suggestions, you help would be much appreciated.

	Re: Hp officejet g85 scanning by doctuh (3/30/06 7:06 AM)	+ / -
The scrolling message is something like "scanner failure, turn power off then on." However, not only should scanning be affected but also copying, because the first step in copying is scanning. See if the scanner light comes on. HP says the bulb is built to last through 5 years of average use. Otherwise, read the full thread above for additional causes of scanner failure, such as a bad motor or burned-out circuit board (I presume that the scanner glass and its strip are intact). If you can isolate the malfunctioning part, I and others have "parts machines" which can be a source for a replacement (HP doesn't sell parts for Officejet G85 any more).

	Re: Re: Hp officejet g85 scanning by buddy woods (3/31/06 12:28 PM)	+ / -
It's not the turn off and back on message, and the light is on. The internal self-contained functions work

	Re: Hp officejet g85 by Birdcolonel (3/31/06 4:58 PM)	+ / -
Does anyone know if the color cartridge acan be bypassed so it just prints B & W. We don't use the color cartridge and have to replace it every few months.

	Re: Re: Hp officejet g85 by Anonymous (4/1/06 3:22 PM)	+ / -
Bert, I have a G85xi The metal peice for the paper lifter is fine and in it's place. The mechanism that lifts it won't engage to lift it up when you go to print, copy, scan, etc. It'll try a few times, and then give the out of paper problem. This thing was working fine. I went ahead and did the # 6 power reset trick to bypass the print align for awhile. Since then I can't print anything because of this paper lifter problem. Any suggestions to fix it? Thanks for your time.

	Re: Re: Hp officejet g85 by Anonymous (4/4/06 7:19 PM)	+ / -
Thanks very much for the instructions on how to remove the glass. Ours just needed cleaning and I was going nuts trying to find instructions on disassembly.

	Re: Hp officejet g85 by hpwizard (4/5/06 3:23 AM)	+ / -
With the paper lift mechanism not engaging, Check the printhead carriage on the left hand side. Where the bar goes through there is a metal peice on the carriage unit. This sometimes comes out slightly and as a result the carriage cannot go all the way to the left to engage the lift mechanism. Hope this is your problem?! Dazz UK

	Re: HP OfficeJet G55 by lmiller (4/5/06 8:11 AM)	+ / -
I have a G55 all-in-one that will not print pdf files. It used to, but no longer will. It loads paper and acts like it is printing but does not. I can send a different file type at the same time and it will print fine. The pdf file wont print and I can't remove it from the que. I have to cancel in the que and then restart the computer to clear the file from the que. Any ideas why this is happening and what I can do to fix it? I get lots of pdf files and I'm going nuts not being able to print them. Any help would be wonderful. Thanks.

	Re: Hp officejet g85 by Anonymous (4/5/06 8:03 PM)	+ / -
Hello, Thanks for the tip. I just went ahead and hooked that little metal peice a bit and bent it toward the ink cartiridges, and it works now. I now have a different problem. Everything works fine except that when copying things it doesn't copy anything on the last 1/4 to 3/8 of inch on the bottom of the page. You have to place the paper over the green bar a bit (when copying on the glass) to catch and copy that last little bit. This same problem happens with the document feeder as well, but I can't shift the paper over on the adf to see if that will solve the problem. So how do I narrow up the top/bottom margin? Whats funny is the first bit of typing on the page shows up exactly in the same spot on the copy as original, it just doesn't catch that last little bit on the bottom to copy. So it seems that just the bottom margin is too high. Or at least higher than what I want. When you shift something on the glass to overcome the margin, the typing on the top on the copy compared to the original is higher. I watched and the light completely goes from end to end, so it seems that's it's not a copy problem, but a print problem. If I reduce the copy size, it prints that last little bit on the page. Did by chance the margins get changed when someone had this hooked up to a pc at one time? I have done the # 6 factory reset, so I wouldn't think thats the problem. Thanks for your help.

	Re: Re: Hp officejet g85 by Anonymous (4/12/06 4:52 AM)	+ / -
I have a used OfficeJet G85 that is missing the power cord. I have one that fits having 120 volts and output 30V. When I plug it in, screen shows. Initializing and never goes out of that mode. Should I buy the correct cord or is that the problem? thank you AMH

	Re: Hp officejet g85 where to put parts? by Anonymous (4/13/06 11:35 AM)	+ / -
Hi, I'm working on an HP Deskjet 952C that a user got some paper jammed in... I finally removed it carefully from the rear door... but now found two parts loose inside. One, is a spring, about 1 1/2" long, bends on either end, and a round coil about 1/2" from one end. The other piece is a plastic piece about 1 1/2" long - it has two posts on it and one end looks like a sort of a Y crotch. I assume the printer would be better with them put back in the correct place. Any ideas where they go? How to disassemly to get them back - if needed? Any parts diagrams available for this printer? Thanks in advance,

	Hp officejet g85 pwer cord by doctuh (4/13/06 3:41 PM)	+ / -
Get the right cord. It's like 18 volts. Don't use the wrong voltage unless you like to serve fried main circuit board.

	Re: Hp officejet g85 - printer won't print by ECS (4/19/06 11:21 AM)	+ / -
Hi - My OJ G85 won't print Word docs and text from internet. Will copy. I have unplugged, done the #6 thing, reset factory settings, turned off then restarted. Nothing is working. This is an intermittant problem. Suggestions?

	Re: Hp officejet g85 by Jim Hiegel (4/20/06 10:11 AM)	+ / -
My HP g85 was working great until I change the black ink cartridge. After the change the noise level while printing is up and definitely an indicator of a problem. I tried another cartridge and the problem was the same. I believe that during the cartridge change there was a mechanical failure of some type. If I print a page of combined black and color text the color text if fine and the black is printed accurately but smeared like the head is dragging the paper. All other functions of the machine work fine. Is this a known and easily fixable condition? Is there a market for this printer if I don�t want to attempt a repair? Thanks in advance Jim Plano, TX

	Re: Hp officejet g85 with smearing black ink by doctuh (edited 4/22/06 4:58 PM)	+ / -
Hi Jim, It sounds like your spittoon is overflowing with ink. What is this G85's page count (menu, print reports, self-test report)? At about 20k, the ink fills up an area where it sprays whenever the printer starts up. Detailed instructions on the repair are in the thread above. If you don't want to repair it, my girlfriend and I take these apart to service or fix as a hobby and then give them to family and friends. We are in Tyler, TX and will be in Dallas for a meeting on May 18-20 and would be happy to pick it up (they are a hassle to pack up) if satisfactory arrangements are made. Doctuh

	Re: Hp officejet g85 by d bruce (4/25/06 2:26 PM)	+ / -
my officejuet g85xi won't feed multiple page fax's without tapping the paper down. I've cleaned the rollers from the back side, without disassembleing the copier. Any ideas

	Re: Re: Hp officejet g85 by pooks130 (5/1/06 9:55 PM)	+ / -
Do you still know information on the officejet g85. My fax keeps sending out the message 'invalid fax record requested' when I try to fax. Do you know what that means? Thanks, Farrah

	Re: Hp officejet g85 by Katherine (5/4/06 9:18 AM)	+ / -
A week ago my g85 had a paper jam while trying to get a better look at it the printer tipped back. I noticed later that night that the printer never turned the scanner light off so I shut down the printer. Upon turing the printer back on the front panel asked for the language prefered and reverted to the January 1st, 2000 date. I have tried to enter the correct date and time but it will not save it, just goes back to January. It does not save the language preference either. It seems to print, copy and potenially scan fine but the fax funtion causes the machine to display an error message of 00893947 with a note to turn off and on. This has not fixed the problem. I have tried to reset but still to no success. Any ideas?

	HP Officejet G85 "Replace Color Cartridge" remedy by nevergiveup (edited 5/11/06 8:39 AM)	+ / -
Hi, I've read through just about every thread here that's included info on the "replace ink jet cartridge" error messages because of my own frustrations with the color cartridge issue and subsequent malfunctioning. I tried all of the excellent suggestions offered here to no avail and was stuck with a machine that would not scan, fax or copy. Here's what worked for me... I went back to tech support at the HP website adn began again. Here is thier reply, verbatim, with a link to thier resources so you can copy/paste adn save/print these instructions for later use. As you can see, you were all on track, thanks, but there is a third option I did not see here and that was what worked for me...turning the machine off and on, as suggested below: " Thank you for contacting HP Total Care. I understand that you are unable to work with the HP Officejet G85 All-in-One due to the error message "Remove and check cartridge". HP Officejet G85 All-in-One uses Color cartridge HP 78, which comes with a lubricant coating to attach the electrical contacts on the cartridges. The lubricant may form a crystalline material that blocks electrical impulses between the cartridge contacts and the contacts of the cradle inside the printing unit, failing the unit to detect the new ink cartridge. In most cases unseating and reseating the cartridge in the unit to dislodge residue from the cartridge contacts can resolve the problem. If this does not immediately resolve the problem, continue the reseating process up to five times. Follow the instructions below. Unseating and reseating the cartridge: ========================================= 1. Turn the unit on and open the lid or top cover. 2. Remove the cartridges. 3. Re-insert the cartridges. 4. Close the unit�s lid or top cover. 5. Cycle the power to the device by turning the printer off for a few seconds. 6. Turn the printer back on. 7. Print a test page. If this does not solve the problem, proceed to the next section. Wiping the cartridge contacts: ================================= 1. Turn the unit on and open the lid or top cover. 2. Remove the cartridges. 3. Using a clean, dry lint-free cloth (a coffee filter works well), wipe the cartridge contacts, from the top to the bottom. The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts. 4. The contacts inside the printer may also require cleaning. Using a clean, dry, lint-free cloth, gently wipe the contacts, from the top to the bottom. 5. Re-insert the cartridges and close the printer�s top cover. 6. Print a test page. If the problem persists, perform a hard reset as described in the next section. Performing a hard reset on the unit: ===================================== When the printing unit detects an issue with the cartridge, a software flag is set inside the device. This flag may not reset until performing a hard reset on the device. 1. Verify that the unit is switched on. 2. Remove the power cable from the back of the machine. 3. Wait 30 seconds. 4. Press and hold the POWER button on the front panel. 5. Reinsert the power cable in the backside of the unit. 6. Print a test page. If the problem persists, the cartridge should be replaced. You can also refer to the web site given below, where the same steps are explained with the help of graphics: <http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en& cc=us&objectID=bpa02060 > I want to be sure the troubleshooting steps I provided resolve the issue. If the issue persists, please do write back to me with observations and results because it is important that I resolve your issue in a timely manner. Sincerely, Harry HP Total Care Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support. I HOPE THIS HELPS! Susan

	Re: Hp officejet g85 by cleyva (5/12/06 7:35 AM)	+ / -
I am having a jamming problem which I think is being cause by old rollers because there is no jam and once I hit enter it prints OK. The rollers appear to be bad worn and two of the five do not have rubber at all. I am not sure, have never noticed whether all five "should have rubber" but it seems like they should otherwise why are they there? Anyway my question is whether the rubber on the rollers can be replaced or if you need to replace the entire assembly? Carlos

	Re: Hp officejet g85 jamming problem by Doctuh (5/13/06 9:16 AM)	+ / -
Hi Carlos, What is the page count of your unit? The listowner sells a fluid that rejuvenates the rollers. However, if everything is really worn, then you can replace the whole "print engine" from certain 900 series Deskjets (like 970c). The best source is a low page count K-series Officejet with a failed scanner. There, not only is the print engine the same but so is the paper tray. Doctuh

	Re: Hp officejet g85 by Dan33 (5/13/06 12:55 PM)	+ / -
My G85 gives me the "Paper jam: Clear jam, and then press enter" error message. There doesn't seem to be any paper or debri on the rollers or antwhere else. I've gone through the suggestions at the HP website but nothing there made a difference. The sensor inside the back door seems to operate fine, it moves toward the back of the machine if I put a piece of paper in there which I'm guessing triggers the paper jam message. Is there another sensor somewhere else? Can someone please give me advise on how to fix this printer? Thank you, Dan

	Re: Re: Hp officejet g85 jamming problem by Anonymous (5/13/06 3:13 PM)	+ / -
Doctuh, Yeah I ordered the rejuventaor for the rollers and managed to clean them with a damp cloth, BUT now I don't think that the rollers had anything to do with the grinding noise I was hearing. The symtoms are like what GordL had up thread, except I am not sure, after re-reading it several times (age thing) that I understand how GordL resolved his problem--though it seems like he did. The printer prints OK, but occasionally (well more than occasionallly now) it will make a grinding noise and issue a "door jam" error message (there is no jam) after printing. It seems like when the heads are trying to re-align (but that is a WAG). Carlos

	Re: Hp officejet g85 jamming problem by Doctuh (5/14/06 5:31 PM)	+ / -
Hi Carlos, Again, WHAT IS THE PAGE COUNT OF YOUR MACHINE? A lot of grinding noises are due to ink buildup in the spittoon, which affects the capping mechanism for the cartridges in the service station. The instructions on how to tear down a G85 and clean out the ink are found in the thread above. I'm not sure about the "door jam" error message part. Doctuh

	Re: Hp officejet g85 paper jam by Doctuh (edited 5/14/06 5:40 PM)	+ / -
Dan, Can you be any more specific about what happens when you try to feed a piece of paper through the G85? If you remove the rear access door and try to print with paper in the paper tray, does the G85 feed 3 sheets out the rear and then stop? Does the paper jam message appear with the very first sheet of paper you try to feed through? Doctuh

	Re: Re: Hp officejet g85 paper jam by Anonymous (5/15/06 11:35 AM)	+ / -
Hi Doctuh, If I try to feed a piece of paper thru the G85 it only feeds part of the way thru. It then actually jams near the cartridges, which are all the way to the left of the machine. What I was referring to in my previous comment was that when the back door was off and I put a piece of paper in, from the back where it would trigger the sensor, the sensor seemed to move appropriately. When the rear access door is removed, the only way I can get the unit to feed paper, (because I get the 'paper jam' error message shortly after power up), is to: 1) manually lift the metal bar, (with my finger nail from the bottom of the machine), that brings the back end of the paper tray up to the rear feeder rolls. 2) press enter as the error message tells me to once the paper jam is cleared. Once I do those two simultaneously, it only feeds one piece of paper. The paper jam error shows up shortly after power up, without doing anything else. I hope this helps to clarify the problem with my printer. Thank you in advance Doctuh for any help you might be able to provide! Dan33

	OfficeJet G85 Networking by garym (5/18/06 6:39 AM)	+ / -
If you have ever wanted to network your G85, here is how. http://www.fixyourownprinter.com/forums/inkjet/36161#1

	Re: Hp officejet g85 by Maureen1 (5/19/06 7:13 AM)	+ / -
I have owned an HP OfficeJet G85 for several years. For the last year or so when I try to send a fax to any number other than local or 800 numbers and a few other area codes I get a recording that states "We're sorry, a long distance company access code is required for this number. Please redial with the company access code." My fax is on it's own line and BellSouth says it has nothing to do with them. Any suggestions?

	Re: Hp officejet g85 by Herb H (5/20/06 10:54 AM)	+ / -
When I print envelopes, the addresses appear with vertical streaks. Printing on plain paper works fine. What I believe is happening is that the black cartridge is being damaged when it slides across to the right. It is then leaking because I can see wet ink inside the printer below the area where the cartridges park when not in use. i also have dried ink on the bottom outside of the printer. Can you offer any suggestion? Herb

	ink streaking on Officejet G85 by Doctuh (5/21/06 3:41 PM)	+ / -
Hi Herb, I suspect you have a full spitoon and need to service the printer. Instructions are in the thread above. If you can't or or don't want to fix it, I would be happy to take it off your hands. Doctuh

	service in Los Angeles by spanon (5/22/06 11:11 AM)	+ / -
anyone in or around Los Angeles can service my rollers? they jam frequently, and with a 30k peper count, i think it's up for service. thanks, spanon

	Re: Hp officejet g85 by Liquid_Fire (5/28/06 10:01 PM)	+ / -
Hey quick question. I as well am experiencing the scanner malfuction error msg. I exhausted all of the sugestions in this forum until i realized that that the power supply I was using was for a deskjet. it was white and the rating was 18v 1.1amp and the one that is supposed to be for the g85 is 18v 2.23amp Im wondering if the differance in the amperage between the one im using 1.1 amp and the one the machine is supposed to use at 2.23 amp is the reasion the scanner wont initalize? thanx

	Re: Hp officejet g85 by moe (5/28/06 11:02 PM)	+ / -
That definitely could be the reason since the lamp draws most of the power to operate the printer.

	Re: Re: Hp officejet g85 by Anonymous (5/31/06 9:46 AM)	+ / -
i bought the machine from a friend, so no manual. how the heck do you load it for fax purposes we can't get it to fax any other way except by scan. that doesn't work for multi pages. any help would be greatly appreciated.

	Re: service in Los Angeles by Anonymous (6/3/06 2:16 PM)	+ / -
I just sent you an e mail about a power module, but since I recently changed my e mail address I am not sure that you are getting the correct one. It is hhaar@adelphia.net

	Re: Hp officejet g85 by BigJohn (6/4/06 9:20 AM)	+ / -
I purchased a G85 3 yrs ago. I was not aware drivers for Xp were not available at that time. So we put it in storage and got something we could use. Now out of storage I have some issues. I have a constant beeping noise coming from the right rear when in normal print mode but not in fast or best. The screen on the G85 continuly scrolls. I've tried to reset with #6 no results. Any solutions? The beeping is driving me crazy.

	Re: Hp officejet g85 by elambert (6/4/06 3:23 PM)	+ / -
Hi Bert, We have a few HP G85�s in our office and I have read your posts over the years. Your advice has solved some past problems. Thank you. Now I have an interesting one on my personal HP Officejet G85 w/ USB communication. I upgraded my computer from Windows 98 to MS 2K Pro. All functions on the printer seemed to work fine and then I needed to replace my ink cartridges. Putting one in indicated a failure when aligning the cartridge. Yellow would not work. I had multiple cartridges and they all had the same problem. Checking the expiration date, showed I was not rotating my ink cartridge stock. They were expired. Put fresh cartridges in and then something else started. I could not get out of the cycle of requiring me to perform the �Align Print Cartridge�. In alternate situations, the �1 Copy 100%� is displayed. I can print from my computer. I can make many copies. All the functions of the Scanning and the Faxing have gone. My Menu only includes 1. Copy, 2, Print Report & 3. Maintenance, both on the display and the printed Menu Report. All the other old additional menu items are gone. When I try to scan it says �Options not set�. Pressing the FAX buttons does not result in any action. I have performed the #6 powerup action. Am I out of luck or are there some things I can do to use this fantastic machine again? Your help will be appreciated. Thanks Gene

	Re: Hp officejet g85 by ToddMNYC (6/5/06 1:49 PM)	+ / -
Hi, I've seen some great responses to this forum! And now I have my own question...at this stage, I really don't need the color cartridge at all, and in fact it's giving me various errors sporadically. Is there any way to run the G85 without a color cartridge at all? Thanks for any thoughts, Todd

	Re: Hp officejet g85 by moe (6/5/06 2:14 PM)	+ / -
No.

	Hp g85 vertical document feeder won't feed by shing33 (6/10/06 2:55 PM)	+ / -
Feeder has become increasingly troublesome. Will now feed the documents only when I stand there and push the top edge of paper downward. I did some looking. (ejecting works fine!) There are two feed rollers with a foam rubber attached on the outside. The paper never makes it in between because, the two plastic tabs that hold the paper up never retract. Then the upper feed roller seems to be turning in the wrong direction. Anyone have had similar problem with a solution?

	Re: Hp officejet g85 vs g85xi by Anonymous (6/14/06 6:37 PM)	+ / -
I am a Macintosh user. I have an HP G85 that works fine, and is my all-purpose home office machine. Lots of trouble when I first bought it (new in 2001) but it's been fine for years now. I have a LOT of document scanning I want to do (30,000 pages+) and am wary of putting my home machine through this. I have the chance to buy a used G85xi for $35, and am considering using it for scanning only in batch mode, set it up and walk away etc. Any reason I can't use the xi model with my Macs? I have a G5 tower 2GHz dual-CPU running 10.3.9 and a Powerbook Titanium 500MHz running the same. I can't remember or find any documentation for the difference between the two model types ("standard" and "xi"), but I seem to remember that the xi might be windows-only in some way. I couldn't find any discussion of this in the (impressively detailed) comment stream here, sorry if I missed it. Many thanks in advance.

	NEED PARTS and reply to G85/G85xi differences by doctuh (6/20/06 9:54 AM)	+ / -
Hi, HP deliberately created insignificant differences between the G85 and G85xi for marketing purposes. G85xi's were sold at large club stores like Sam's Club. G85's were sold at smaller retail outlets. By not having the models be identical, the non-warehouse retailers could charge more than the clubs without being undersold on the same model. Neat trick, huh? If you have figured out how to work one with a Mac, the other should be able to be swapped for it. I NEED A BROKEN G85 or G85xi with a WORKING MAIN CIRCUIT BOARD, or simply the main circuit board itself. I have TWO nonworking G85s sitting on my floor that need that board (conversely, I have the rest of them to sell for parts if someone needs something else, like the spot sensor). Doctuh

	Scanner Failure Turn Power Button off.... by Northernliving (6/24/06 11:27 AM)	+ / -
Many thanks for all the great fix ideas that are on this thread. I've read through the entire thread! I have the HP G85 with the proverbial "Scanner Failure Turn Power Button off and then on again." There appears to one or more of several problems that could generate this error: 1) Bad bulb, 2) Scanner lens and mirror require cleaning, 3) Bad scanning module (motor, etc) or 4) perhaps a bad PC Board. This problem started happening after some large thunderstorms rolled through my area, so the PC board is suspect in my opinion, but in addition, after I power on and off, there is a light, but not the real bright white light that I see when it�s scanning. Is there any way to trouble shoot this so I can determine what part to buy? Thanks again for everyone�s help! -North

	Further adventures with the Officejet G85 by Doctuh (7/3/06 7:27 PM)	+ / -
Hi, I just bought most of a G85. The ADF had been sold separately, and the scanner glass was broken. However, the rest of the unit seemed intact. I fired it up, and immediately got a paper feed error. I took it apart, and found that somone had tried to put the encoder disk for the rollers inside the metal case at the bottom. The gear underneath it would turn, but the disk itself did not. Replacing the disk outside the frame allowed it to stick to the gear underneath. I put it back together, and voila! All fixed, and page count of only 3839! So, if anyone has a nonworking G85 that they can't fix, NO MATTER HOW BAD, particularly if the main circuit board still works, please contact me directly. Doctuh

	Re: Re: Hp officejet g85 by Anonymous (7/8/06 1:47 PM)	+ / -
I am having a problem with copying. Is there a way I could fix this myself? I would appreciate any guidance anyone can give me.

	Re: Hp officejet g85 ink saturates by djs293 (7/9/06 5:52 AM)	+ / -
Hello, A simple one I think; My inks -blk/color- saturate the page and I can't adjust in properties for 'dots per' b/c it is in gray writing and won't allow. It asks for auto adjust or custom but I dont see how to manually adjust and make it permanent. I manually print 'fast' and adjust to lighter and get some minor help. Suggestions? thanks!

	Re: Re: Hp officejet g85 by Anonymous (7/12/06 3:00 PM)	+ / -
Can you tell me how to solve my problem PLEASE?!

	Re: Hp DJ 350 printer cable and manual by colleen riley (7/16/06 10:51 AM)	+ / -
I am looking for a HP Deskjet printer cable and manual

	G85 copying problem by Doctuh (7/21/06 2:15 PM)	+ / -
Hi anonymous, Please be more specific about your problem, and perhaps then someone can give you useful things to try to fix it. Doctuh

	Re: Hp officejet g85 by Anonymous (7/26/06 4:40 PM)	+ / -
My office ject g85 does not push the paper out all of the way after printing. When the next sheet comes, it grabs the previous one and tries to tear it. Help

	office ject g85 does not push the paper out by doctuh (7/27/06 5:46 AM)	+ / -
Bad paper pusher, see above.

	Re: Hp officejet g85...need help! by Lisa D (7/30/06 10:02 AM)	+ / -
I have the g85 and it seems that service station was jammed to the right side when we accidentally dropped it. My husband tried pulling the white strip connected to the station and it came off the station. I read thru your previous postings and figured out how to take the machine apart. It comes to down this problem. I cannot keep the strip in place because one of the little lip thingys that holds it into place has broken on the back left side. I tried taping it down, but it won't work. I assumed that the part that I needed was C6426-40146, however, I cannot find the part anywhere online or thru HP themselves. Am I SOL? or is there a solution??? Thanks a bunch!!

	Re: Re: Hp officejet g85 by Anonymous (7/30/06 11:50 PM)	+ / -
I keep getting two messages on my printer telling me that "Error: Incorrect color cartrige installed" & "Please remove and check color ink cartrige". I have cleaned everything inside of my printer with cotton swabs and rubbing alcohol. My cartriges are fairly new and have plenty of ink. I have cleaned all contacts, the slider bar, the projection strip, and whatever else I could reach trying to solve this problem. I have also unplugged my printer for as much as 12-hours hoping it would re-set. After trying numerous times it (for one day only) started printing like nothing was wrong; then the same thing again. I cannot afford to replace the cartridge and was hoping that you all may know of something simple for me to do. I am a newly single mother of three (my husband decided to go through mid-life or just have a JackAss syndrome) and a full time student. Please help Chevygirl

	Re: Hp officejet g85 by e (8/1/06 4:29 PM)	+ / -
the manual is available on HP's website. you can download it. also the error message is probably because a cartridge is empty.

	Re: Re: Re: Hp officejet g85 jamming problem by Anonymous (8/3/06 9:12 PM)	+ / -
Hi Doctuh I was able to resolve the grinding noise in my G85 by cleaning the congealed ink off the underside of the monochrome cartridge. The lump of hardened ink was causing the print head to deflect upward out of its normal track as it was being retracted into the service station. This resulted in the head hitting a steel stop before reaching its proper, right-most position in the service station. The motor and "gear" driving the toothed belt that carries the print head would attempt to drive the head further to the right than it could go with the result being that the "gear" would "slip" on the toothed belt making the grinding noise. The print head, as a result of being positioned well above the service area never got properly serviced and the end result of all of this was some minor banding in the printed pages as well as the grinding noise. The other possibility is that something near the left edge of the service station (possibly a lump of congealed ink) is having the same effect and bouncing the print head above its normal track when it is entering the service station. I do not remember exactly how I got the printer to operate with clear visibility to the print head (a fair bit of disassembly and a taped down limit switch) but what I did notice was, that with all power off the print head could be pushed to the right and would drop slightly down into the service station. However during printing, the head often bounced upward before going into the service station and the grinding noise would occur. The bottom of the toothed belt would momentarily go slack during the grinding noise. It is easy enough to test. Follow the disassembly instructions elsewhere in this thread and, with all power removed, push the print head all the way to the right. It should drop slightly as it enters the service station. This is normal. If it does not drop look for the cause. Perhaps a foreign object is involved. Next, apply a small upward force while moving the print head into the service station. Just as the right edge of the print head crosses the left edge of the service station you should notice that the print head "derails" and follows an improper path about 1/4 inch above the proper path. This is not where it belongs and during dynamic conditions, if it goes here, the result will be grinding noises after each four or five printing passes and again several seconds after printing has completed. It can be intermittent and random and therefore very frustrating to try to uncover. The bottom line is that if your symptoms are the same as mine you are most likely looking for the root cause of the print head being deflected upward as it tries to enter the service station. A blob of hardened ink or a foreign object is almost certainly the enemy. Good luck. When these G85s function properly they are great workhorses but when they mess up they suffer from some really bedeviling problems. GordL

	Re: Further adventures with the Officejet G85 by Anonymous (8/4/06 9:34 AM)	+ / -
I have a G85 officejet, that was working perfectly until last week, when the computer was shut down, and then the G85 lost its power. I cannot get the printer to turn on. The printer should have lots of good parts and I even have the basic guide book. I am getting a new printer. If you are interested, please make me an offer. E-mail address Sarienv@cox.net

	Re: Hp officejet g85 by leonard75 (8/8/06 11:32 AM)	+ / -
I was in the middle of a scan while my computer froze. I rebooted my computer, and tried to rescan but keep getting "Original loaded". I turn the power off then on, but still get the same message. Do I have to clear the scan off the computer, before the scanner will scan? Thanks

	Re: Hp officejet g85 by leonard75 (8/8/06 12:57 PM)	+ / -
I deleted old .tiffs from the temp folder and was able to restart the scan. I wanted to post this if anyone kept getting "Original loaded" message.

	Re: Re: Hp officejet g85 by Anonymous (8/10/06 10:38 AM)	+ / -
Hi try this website page, http://h10025.www1.hp.com

	Officejet G85 for sale by Anonymous (8/11/06 8:34 AM)	+ / -
I couldn't find a local repair place for my G85 and have replaced it. The black cartridge wouldn't fit back in after replacing it, and there may be a small part missing. Otherwise it's in good shape, and could be used for parts if someone wants to buy it. I live in Alabama.

	Re: Re: Hp officejet g85 by Anonymous (8/11/06 6:38 PM)	+1 + / -
Mike did you ever get a fix for the error scanner failure I have the same problem. Please help if you can thanks harold

	Re: Hp officejet g85 Fax problems by brian V (8/12/06 2:48 PM)	+ / -
My fax on my G85 stopped receiving faxes. It was around the same time we had a lightning storm (Guessing because i dont use it that often) The problem is that it wont connect to an incoming fax. The screen will say connecting but it wont pick up. I also have a phone on this line. If i pick up the phone when the screen says connecting the fax will come through. However when i fax out it reports that it failed. Everything else works fine (printer, scanner, copier.) Can anybody help me out. I thank you in advance. Brian

	Re: Hp officejet g85 by bullish2 (8/17/06 7:49 AM)	+ / -
I have an HP G85xi OfficeJet. The auto sheet feeder doesn't work as efficiently as it used to. For example, I have to make sure pages are not folded at all and no paper sticking, and I'll hape to push in the first page. Is there any maintenance I can do to get this working like new??? Thanks...

	Re: Re: Hp officejet g85 by Anonymous (8/20/06 8:18 PM)	+ / -
Does anyone have a scanner box or just the scanner bulb to fit a g85? Thanks.

	Re: Re: Hp officejet g85 by Anonymous (8/20/06 8:24 PM)	+ / -
Does anyone have a scanner box or just the scanner bulb to fit a g85? Thanks.

	Re: Hp officejet g85 by lx89mustang (8/21/06 8:41 AM)	+ / -
Does anyone have an extra C5870-60004 motor . It is the little round motor on the side of the spittoon . Here ia a link with a parts break down of that area . Just enter the part number and it will give you a diagram . http://partsurfer.hp.com Thank you

	Officejet G85 motor and scanner box by Doctuh (8/22/06 6:06 AM)	+ / -
To anonymousd and lx89mustang (and others): I have LOTS of spare parts for Officejet G85/85xi/95/95xi, including what you want. If anyone needs something, feel free to email me at doctuh at the domain yahoo.com Doctuh

	Re: Hp officejet g85 by JohnPinOH (8/23/06 11:14 AM)	+ / -
I have a G85 with a scanner error message. While taking the front apart, the scanner and ADF fell backwards and pulled the cables out of the main board before hitting the table. After putting it back together the scanner bulb no longer comes on. I contacted the Doctuh and he feels it could just be the cable was damaged. Three cables were pulled out. The scanner head cycles and tries to find it's parking place, so the motor is working and I assume that cable is fine. Another cable that pulled out is narrow and runs to the front controls. They still work along with the lcd screen. I thought the impact knocked out the bulb or maybe the entire scanner head. Any ideas as to what to try first?

	Re: Hp officejet g85 by Anonymous (9/4/06 12:30 PM)	+ / -
when i print out a text in black color every second line becomes blurry. Does any one have experienced this ptoblem? Can you guys help me please.

	Hp officejet g85 by Anonymous (9/4/06 2:10 PM)	+1 + / -
I have scanner failure notification on G85. Have taken machine apart except I can't figure out how to seperate the part of the case that holds the scanner and the dirty glass. I an get the front side (above controlls) open but not the back side. I can't wedge it wide enough to get my hand in to clean glass and sensor on scanner. Any suggestions. Thank you in advance.

	Re: Re: Hp officejet g85 by Anonymous (9/7/06 9:37 AM)	+ / -
Steve, My paper feeder in back does not feed automatically on my G85. Any thoughts on how to go about fixing this? Alan

	No Subject by Anonymous (9/8/06 10:12 AM)	+ / -
I have "check color cartridge" indicator and I will take it out and clean it as I have seen in the prior answers, but now when I try to fax or copy I get a "busy" signal and my G85 will not allow me to do anything? What can I do?

	Re: Hp officejet g85 by Frank C (9/10/06 5:42 PM)	+ / -
Help!!!error : incorrect color cartridge on machine. I've tried to change cartridge but no luck. Any way to flash error or reinstall firmware.

	Re: Re: Hp officejet g85 by Anonymous (9/13/06 1:58 AM)	+ / -
Have this error message c00f0401 blinking lights and it will not correct itself when I disconnect the power supply? Any help would be appreciated. Thanks Phil from Australia

	Re: Re: Hp officejet g85 by Anonymous (9/13/06 6:45 PM)	+ / -
I have a HP G85 that keeps presenting the error code c00f0401. Can't seem to clear it no matter what I do. It says "turn off the power then back on" and when I do just that it makes no difference. Any suggestions would be welcome. Thanks! Jason

	Re: Re: Hp officejet g85 by Anonymous (9/14/06 4:04 PM)	+ / -
Thanks for sharing the instructions. I was having the Scanner Error problem in addition to having a dirty scanner bed on an OfficeJet 7110. I was able to use your instructions to disassmeble my unit and clean and replug the electronics on the 7110 to solve both issues. robert

	Re: Re: Hp officejet g85 by Anonymous (9/19/06 10:53 AM)	+ / -
Hi I have just started having the blurry problem on every second line - changed printer cartridges recently and changed again to see if that helped but it has not. Have you solved your problem and if so how?

	Re: Hp officejet g85 by Wais (9/21/06 4:41 PM)	+ / -
I'm looking for G85, top (fax) roller. It is not feeding the paper

	BADLY NEED broken G85 by Doctuh (10/8/06 10:25 AM)	+ / -
Hi all, Recently, three different people each offered me a nonworking G85. All I had to do was pay to ship it to me. I quickly agreed, but none of them has followed through. My latest G85 is here, fully assembled and serviced. I thought worked, but it won't detect the automatic document feeder. Upon troubleshooting, it seems to be a main circuit board problem. If anyone out there has a broken G85, or a spare main circuit board, please contact me directly off list, doctuh at yahoo.com I also still have a lot of other spare parts cannabalized from dead units, particularly print engine components. If LISA D. is still monitoring this list (email to her bounced), please contact me. Doctuh

	Re: Re: Hp officejet g85 by Anonymous (10/12/06 3:10 AM)	+ / -
I have an HP OfficeJet g85 and just suddenly my faxes are not going through. Could you please try to help. I get the report page but there is nothing printed under "Duration, Pages and Result" and I am told by the recipient that my fax was not received. I really would appreciate your help. Thank you!

	Re: Hp officejet g85 document feeder rollers by Anonymous (10/12/06 11:47 AM)	+1 + / -
I too have some problems with the document feeder (rollers I assume) have had the machine about 5 years so I attribute it to heavy use. Do the rollers need to be replaced/cleaned? Haven't tried anything as I wouldn't want to damage my beloved machine - it's been good to me!

	need ribbon cable by Doctuh (10/21/06 8:08 AM)	+ / -
Hi all, I just destroyed the small ribbon cable on two G85 scanners, and am now short one of them. This is the cable that is routed from the main circuit board through the scanner to the control panel on the front of the unit. I managed to screw up the contacts where the cable goes into the main circuit board. Does anyone have an extra one with intact contacts? Please email me, doctuh at yahoo.com Doctuh

	Scanner Failure Fixed by Doctuh (10/22/06 5:18 PM)	+ / -
Hi, I just had another one of those "scanner failure, turn off and restart" messages. The G85 would scan a page and then give the message. Apprarently, someimes it would scan more at first, but less after each restart. I replaced the printed circuit board in the scanner, even though the capacitor looked barely, if at all, cooked. Sure enough, problem all fixed! Doctuh

	Re: Hp officejet g85 Help by EDCOLO (10/28/06 2:27 AM)	+ / -
I have review the whole board and it has been very useful; however the machine continues to show a paper jam and does not shut down unless I unplug the cable. It all started by changing a color cartridge. I disconnected the carriage cable while trying to move the carriage by hand. The carriage cable was damaged and replaced; but still the carriage did not inialize properly and went to the left side. I decided to check the machine and clean it up. In the process I turned a clear/plastic dial connected to a little motor on the bottom/left part of the machine; the dial has numbers and was read by a sensor. It looked like a timer. Now the machine starts but inmediately feeds paper that does not get dropped prompting a paper jam right away. All the 3 fingers are there, no signs of damaged sensors on the back. I believe is a timing problem. I already read the whole board and they mentioned it once; but there is not procedures for this type of issue. How does the timing gets fixed? Thanks, Ed

	Re: Hp officejet g85 by Stephen (10/28/06 5:52 AM)	+ / -
As long as the disc, (dial). is attached to the shaft it will be okay. The sensor just reads all the little lines around the edge of the disc, so the disc position is not critical.

	Re: Paper Jam by Doctuh (10/28/06 8:44 AM)	+ / -
Hi Ed, The procedure for fixing a timing problem is documented in the "HP G85 jam error" thread by Bert on 2/5/05. The information was pasted from HP's website and was written for 900 series Deskjets, though it's similar for a G85. It is: To correct this problem, unlock the carriage from the service station. 1. Lift the lid to the printer (cartridges are on the right side.) 2. Turn the printer off, then power it on again. 3. Unplug the power cable from the back of the printer when the grinding noise starts. 4. Move the carriage towards the middle of the printer (this procedure may take a couple of tries to get the timing correct.) 5. Take out the cartridges and close the top cover. 6. Reconnect the power cord. The power and the resume lights (green and red) should be on. 7. Open the top cover, reinstall the cartridges, and close the top cover. 8. The printer should print the alignment page. 9. Print from another application. However, there is one doomsday solution if you can't get a print engine to work right. A while ago, I purchased a broken G85 with more than 50k copies and a "clear paper jam" message I couldn't resolve. Acknowledging my limitations, I stopped trying to fix it and resorted to replacing the entire print engine "en bloc." The 970cse/cxi series Deskjet printers and K series Officejets (which can die young due to scanner defects) have been my best source for print engines and their parts. Other 9-series printers are also, to varying degrees, potential donors. Good luck (and if you can't fix it, please DON'T THROW IT AWAY!). Doctuh (doctuh at yahoo.com)

	Re: Hp officejet g85 by edcolo (10/29/06 1:00 PM)	+ / -
I started the process above described but when it comes to shut down the machine, it stalls in the process. The display reads shutting down and at the end I have to unplug it. Also when it is booting up as soon as it is turned on it feeds a sheet of paper; which jams up the machine because it comes out almost entirely from the rollers get drop but then lift up again by the side levers. Then I pull the sheet by the front of the machine since there is no paper to grab from the back. The 3 little fingers are intact. The dispaley reads clear paper jam and the carriage is on the left

	Re: Hp officejet g85 by Anonymous (10/29/06 1:05 PM)	+ / -
It did not work since the machine does not shut down. I have to unplug it to turn it off. These is the procedure: Machine is on Carriage moves It feeds paper by itself When paper is almost out and drop it gets lift up againg by levers Carriage is is on the left side when paper gets jam Paper jam warning Machine does not turn off I tried the above-mentioned procedure sevral times with no luck. Ed

	Re: Hp officejet g85 by Pramod (11/6/06 8:41 AM)	+ / -
hi my printer dosnt print black, it keeps saying cartridge alingnment failed, and on a test page dosnt print yellow and all the colours are kinda darkish. i checked the spot sensor, but dunno how to find out if its working or not, a blue light comes out from next to it, the glass on top of it is fine. so, what do i do? please advice-

	Re: Hp officejet g85 by master_s (11/6/06 12:51 PM)	+ / -
Try to change cartriges.

	Re: Hp officejet g85 by joec999 (11/7/06 3:38 PM)	+ / -
I have a G85 that shows two pale and translucent vertical color bands on a portrait format (one light red and one light green right next to each other) when scanning or copying a grayscale item. I haven't noticed it when scanning or copying a color pix or black text. The bands stay in the same position unless I turn the unit off and then back on in which case they move left or right maybe 1/4 or 1/2" (I performed multiple scans of the same item on the bed without touching or moving the item itself to verify this) The bands themselves are about 3/8" wide for the red and 1/2" wide for the green. Any input appreciated, Thanks in advance, Joe

	Re: Hp officejet g85 by joec999 (11/7/06 3:39 PM)	+ / -
I have a G85 that shows two pale and translucent vertical color bands on a portrait format (one light red and one light green right next to each other) when scanning or copying a grayscale item. I haven't noticed it when scanning or copying a color pix or black text. The bands stay in the same position unless I turn the unit off and then back on in which case they move left or right maybe 1/4 or 1/2" (I performed multiple scans of the same item on the bed without touching or moving the item itself to verify this) The bands themselves are about 3/8" wide for the red and 1/2" wide for the green. Any input appreciated, Thanks in advance, Joe

	Re: Hp officejet g85 by Stephen (11/7/06 5:15 PM)	+ / -
Pramod, Yellow is needed to perform an alignment. Dark colors are often the result of cross contamination. So replace your clor cartride, and/or: Do the blot test on the color cartridge. Remove cartridge from machine, fold a paper towel back over a couple of times so it is about 4 layers thick, shake cartridge up and down hard, shake over a sink unless you want to clean ink off the floor. Now blot the nozzles of the cartridge on the paper towel, you should see three colored stripes, if you don't have all three stripes the cartridge is clogged, or out of one or more colors. If the cartidge is clogged, then soak the nozzles in warm water for a couple of minutes and try the blot test again. A little warm water in a saucer works fine, you only want to wet the nozzles, keep the rest of the cartridge dry.

	Re: Re: Hp officejet g85 by joec999 (11/7/06 10:22 PM)	+ / -
Stephan, Thanks for the reply, however, I didn't explain that the problem is occuring during the scan process, as it can be seen in the HP scan window of the Director software even before it is sent to the printer. The bands are being generated from the front quarter of the scanning bed that starts from the front the machine or scanning bed. The bands stay in that general location, but yet, are not fixed to one position. Joe

	Re: Hp officejet g85 by FirstinFlight (11/14/06 10:05 AM)	+ / -
Can someone tell me how long to hold the # 6 buttons down after plugging in the power? I read on one of the posts that if it asks you "which country you live in" that is proof that it has been reset. But I have tried it so many times and it just comes back up with the date and time. Am i not holding it down long enough?

	Re: Re: Hp officejet g85 by Anonymous (11/17/06 5:22 PM)	+ / -
On step 6 I am having trouble finding the inserts to the slots on the bottom of the printer Having trouble

	Re: Re: Re: Hp officejet g85 by master_s (11/25/06 11:13 AM)	+ / -
The same problem you can see at german useful site - http://www.enderlin-direkt.com Yahoo gives for G85 service manual only the one site - http://www.2manuals.com/g85.htm

	HP officejet G85 not recognized by gazzaUK (11/27/06 2:00 PM)	+ / -
Hi all I have had a G85 and have been using it sparingly in the past few years, after I bought more black & color ink, and when I upgraded all my computers to XP service pack 2, it suddenly transpired that my computer cannot recognise the printer anymore and keep reporting: USB Device Not Recognized and saying that the device has malfunctioned. I tried to turn the power on and off via the on/off button and also unplugging the device from power and turned it back on, it does not make it 'recognisable' anymore any help/directions/ suggestions?? Many thanks Gazza

	Re: Hp officejet g85 by Anonymous (11/29/06 11:22 AM)	+ / -
Try HP web site they have instruction manuals may also have the repair you need manual. ed

	Re: Hp officejet g85 Scanner Defect by Anonymous (12/15/06 11:21 AM)	+ / -
I have the same problem. Can anyone help me.

	Re: Re: Hp officejet g85 by Anonymous (1/3/07 6:27 PM)	+ / -
Thanks Bert!

	Hp officejet g85, fun scanner problems by P.J. (1/9/07 9:18 PM)	+ / -
so my scanner problem seems to be that my G85 will give an initial pass when scanning, then when going back for high res it goes through the motions then when it returns to its starting position.. theres a grinding sound, click then scanner error. I am however able to send a fax, or make a copy.. as they only need to do the one pass.. however.. when each one of these functions completes its pass and returns to its resting position the same results apply.. pop click, grind.. error so obviously.. theres a collision issue going on... any suggestions?

	Re: Re: Hp officejet g85 by dpm64 (1/11/07 5:20 PM)	+ / -
Bert -- I'm about to undertake paper pusher surgery on my G85, having obtained what looks like new parts from www.printerworks.com ($12 each plus $7 or so for shipping - I got two in case I break one during surgery). I've printed up your posts from 3/7/05 and 6/17/04 for guidance, and you mentioned some photos you may be willing to share. Can I get those please? Do you have them posted? BTW, The Printer Works offers the paper pusher as a kit with instructions for $4 more, but that part number showed as out of stock on their web order page. And for those who can't find used ones, take heart - they listed 2100 or so in stock when I ordered last week!

	Re: Re: Hp officejet g85 by dpm64 (1/12/07 3:14 AM)	+ / -
Bert -- I'm about to undertake paper pusher surgery on my G85, having obtained what looks like new parts from www.printerworks.com ($12 each plus $7 or so for shipping - I got two in case I break one during surgery). I've printed up your posts from 3/7/05 and 6/17/04 for guidance, and you mentioned some photos you may be willing to share. Can I get those please? Do you have them posted? BTW, The Printer Works offers the paper pusher as a kit with instructions for $4 more, but that part number showed as out of stock on their web order page. And for those who can't find used ones, take heart - they listed 2100 or so in stock when I ordered last week!

	Re: Hp officejet g85, fun scanner problems by doctuh (1/13/07 1:08 PM)	+ / -
Hi P.J., I sold an Officejet G85 to my girlfriend's boss a few months ago, and it quickly developed the same problem as yours. The cause turned out to be a bad scanner motor. I have listed elsewhere all the possible causes of scanner failure, but you clearly have intact cables and bulb. I doubt it's dirty optics, because you shouldn't get one page through OK with that. You could have a bad circuit board that fails as it warms up. However, that's what I thought, at first, was wrong with the one I worked on because it made NO grinding noise. I actually replaced the circuit board in the scanner head and the problem persisted. Changing out the scanner motor fixed it, and probably will work on yours, too. I have an extra one. Doctuh

	Re: Re: Hp officejet g85 by jpgroupee (7/26/07 7:58 AM)	+ / -
Bert, I found this page on the internet while trying to find out how to fix my printer. I noticed this posting had the same problem listed. My printer tells me the alignment failed. I did the Press and hold the Enter button, and then press Menu to bypass the cartridge alignment. But when I print a test page only pink and black show up. What can I do to fix this? I also put in new cartridges, so I know that is not the problem. HELP!!!!!!!

	Re: Re: Re: Hp officejet g85 by doctuh (7/26/07 9:48 AM)	+ / -
Hi jp, The most obvious questions first: are both color cartridges original HP units, was the "new" one sealed until you tried it, and was each in-date? I have had a particularly high rate of failure with HP 78 "remanufactured" cartridges. Even genuine HP units can fail when installed after expiration date, or if left idle after installation, particularly color ones as compared to black. Make sure that all three colors of ink are actually available to be printed. Remove the color cartridge and use a paper towel to blot the print head where the ink comes out. You should see three distinct different colored bands. If less than 3 bands, then one color is not coming out. If a band is missing, try blotting (and gently pushing) the area with a moist paper towel. If you see three bands but the colors are not all different, ink has mixed between tanks within the cartridge. Such a cartridge is defective and needs to be replaced (if under warranty) or discarded. Remember that both black and yellow must print for alignment to succeed. I doubt you are having the classic cause of alignment failure. That problem (diagnosed several times above) is a missing spot sensor lens, knocked off while removing a paper jam from the front of the unit. However, I do still have a spare spot sensor, as well as other G85 parts and complete units available should you, or anyone else reading this, need any. Doctuh

	Re: Re: Re: Re: Hp officejet g85 by jpgroupee (7/31/07 5:22 AM)	+ / -
To answer your questions. Both color cartridges are original HP units and they were sealed until I tried them. Actually I went through 4 brand new ones trying to figure out what the problem was and all of them did not expire until at least 2008. All the colors are available and I have cleaned and blotted print head and all colors show thenn. But the only colors that print are black and pink.

	Re: Hp officejet g85 by doctuh (7/31/07 6:40 AM)	+ / -
Hi again jp: The next thing is for you to do is remove the color cartridge and gently clean the carriage's contacts with a cotton swab (Q-tip) moistened with alcohol. Repeat with additional swabs until no more ink comes off the contacts. Also swab the area of the cartridge that faces the contacts. Unfortunately, in my limited experience, whenever there has been a problem with carriage contacts contaminated by ink over-spray, the G85 gave a remove and check cartridge message. However, it must be possible that the G85 could fail without the message. If that doesn't work, then you probably have a problem somewhere in the electronics. There are electronics within the carriage itself, and there's a small circuit board on the back of the carriage assembly. The best way to fix either is to change out the entire carriage assembly with a working one from a broken G or K series all-in-one. Many 900-series printers also have the same carriage assembly, but may not have the same circuit board. The main circuit board also can fail. Buying a replacement main board is almost never cost-effective. Instead, the only reasonable option is to buy another complete G85 (one that is known to work, or even better, one that has been serviced). I have several extra carriage assemblies in my parts bin. I also have several complete G85s that I have nurtured back to health. In contrast, my only working spare main circuit board never recognizes the automatic document feeder. Good luck. Doctuh

	Officejet G85 pricing by doctuh (10/21/07 10:51 AM)	+ / -
Hi fellow G85 fixers, No one has been active on this thread for almost three months. I hope this doesn't mean that people are giving up on their Officejet G85s! I, and my friends and family, still use them exclusively (along with 970c series Deskjets with the same print engine). Few things other than Officejet G85s, surge protectors / uninterruptable power supplies, and floppy drives (for those who still use them) are left that don't get stuck in an endless revolving door of upgrades. eBay auction sale prices of HP Officejet G85 all-in-ones have dropped significantly. One bidder had been buying multiple units over a long period of time, and this had pumped up the prices. He's not active any more. Therefore, G85s on eBay have become much less expensive. Conflict of interest disclosure - I do have a G85 listed on eBay now, and I also have many G85 parts available if someone needs to repair theirs. Doctuh Harlan J. Weiss Tyler, TX USA

	Need PARTS MACHINE G85, G55, G95, G85xi, G95xi by doctuh (10/25/08 7:48 PM)	+ / -
Hi all, It's been a year since anyone has added a new comment here. I have been continuing to maintain seven G85s for myself, family, and friends. I really need a machine as a parts donor. I can harvest print engine parts from dead 900 series Deskjets or 3820s (for paper pushers), but not scanner parts. Only G series all-in-ones, as well as certain HP color copier and fax machines of that same era have that scanner. If someone has a unit with an unfixable failure, such as a dead main circuit board, or even a scanner failure and is willing to part with it, please contact me directly. Harlan Doctuh at yahoo dot com Thanks

	Re: Officejet G85 pricing by colorsandscents (2/2/10 1:51 PM)	+ / -
Hi, I am in need of a paper pusher for my OfficeJet G85. Either part number: C6737A or C6429-40031 I'm not sure. Do you have one by chance and if so, how much including shipping to: 94531? Thanks, Tammy

	G85 Paper Pusher by doctuh (2/2/10 2:15 PM)	+ / -
They are long since discontinued by HP, to encourage you to buy their new throw-away printer instead. To get a paper pusher bar now, you have two choices: 1. Cannibalize from one of the Deskjet printers, living or dead, that uses one. The Deskjet 3820 is the classic donor because it died for other reasons. Many, but not all, 900 series Deskjet printers use the same part. 2. Get one for $9.50 plus shipping from Printer Works here: http://www2.printerworks.com/cgi-win/tpwall.exe/find?c6429-40031 This guy was prescient about HP discontinuing them and had some made up for him. His website says has 1652 in stock! I am totally out of paper pusher bars. I will have to kill a working Deskjet printer to save a G85 the next time one of my friends clears a paper jam from the front and breaks off more teeth. Doctuh

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