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 | HP 932C not printing by Ryan M (8/4/03 6:23 PM) reply | + / - | My printer just stopped working. The light next to the power blinks orange (2nd from the right), I thought this was the paper feed button. Anyways, when I push it, the ink reservoir ( I think that is what it is-- on the right side, moves back and forth) makes some noise trying to move, but nothing else happens. The lights just keep blinking, no paper is fed, nothing prints..... Was working fine a few days ago. No paper jams, etc that I can see???
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 | Re: HP 932C not printing by Bert  (8/5/03 1:02 AM) reply | + / - | I'm assuming your power light is on all of the time. The flashing resume light is saying the printer failed to pickup paper. Pushing the resume button fails to facilitate printing. This could mean one of the following:
1. You are out of paper, no so obviously.
2. Your paper tray is not pushed in far enough for the printer to pickup paper.
3. Your printer is unable to pickup paper.
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| Re: HP appollo p-21000u by Anonymous (8/5/03 1:41 AM) reply | + / - | I HAD TO REBOOT MY PC, I HAD RECCOVERY CD BUT NOT FOR THE PRINTER
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| Re: HP 932C not printing by Ryan M (8/5/03 7:49 AM) reply | + / - | yes, there is paper in the printer. i have even disconnected it from the computer and am manually trying to feed it, to no avail. The weird thing is the noise I am hearing when pressing the putting is the inkwell drip tray on the right side moving. I never see any indication of anything trying to feed paper.
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| Re: HP 932C not printing by Bert (8/5/03 10:12 AM) reply | + / - | Your printer has a built-in self test that verifies it's operation. If you're able get the printer into the mode where the power light only is on, press and hold the resume button (just a few seconds) until you hear the mechanism "wake up" and then release it. If the printer does not immeadiately pickup paper and print a test page then the problem is isolated to your printer.
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| Re: HP 932C not printing by Cole (8/22/03 3:48 AM) reply | + / - | I just had the same problem with the feed light staying on constantly (yellow light was NOT blinking) and it turned out that the back cover wasn't fastened on properly after removing a paper jam. Reinserting the back cover and turning the knob to the "lock" position remedied the problem. Hope this helps anyone who has had the same problem.
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| Re: HP 932C not printing by Chris (9/12/03 11:19 AM) reply | + / - | I am having a similar problem. I turn off printer for a few minutes and when I turn back on and print, it will only print one page, and it will not release page when finished. Then my symptoms continue as described in first thread.
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| Re: HP 932C not printing by Anonymous (9/12/03 1:46 PM) reply | + / - | Chris
Is the paper just on the verge of exiting from the rollers but does not? If that is the situation open the cover and pull the paper out at about a 30-degree angle. It should take very little effort. (If the paper to too far in to come out easily everything that follows is probably invalid.) Close the cover and allow the printer to reinitialize. Open the cover again and you should see three fragile looking fingers standing in front of the rollers. I say, "should" because one or more of them is commonly broken off. When all of them are broken the paper will not completely release from the mechanism, and the paper pusher will have to be replaced. You can do it yourself if you are adventuresome. If you want to know how let me know. A shop you probably charge more than you want to pay. If you replace the printer avoid the cheapies. I recommend the Deskjet 6122.
How does the paper pusher get broken? Probably because paper jams are removed from the front. Remove the access door and remove them from the rear.
If this doesn't accurately describe your problem then repost.
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| Re: HP 932C not printing by Bert (9/12/03 8:57 PM) reply | + / - | Clarification
Yes the last post is me, I forget to remember who I am sometimes. Anyway, the three fragile looking fingers I mentioned could be confused with three others in the vacinity. The fragile fingers, or paper pushers, are obviously hinged. A little pushing forward and backward will reveal which ones I'm talking about. It's fairly easy to see their stumps if they are all broken off.
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| Re: HP 932C not printing by jess (9/21/03 9:49 AM) reply | + / - | I am having the exact same problem. it makes the noise like its trying to load the paper, but it never actually does. i have a paper due tomorrow and i cant fix my printer! can someone please help me??
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| Re: HP 932C not printing by Bert (9/21/03 7:06 PM) reply | + / - | Jess
Read my two posts to this tread on 8/05. If your printer is unable to pick up paper and the feed rollers are turning, remove the rear access door and clean them with a cloth moistened with water. A better long term solution, if the water cleaning helps, is to use the rubber rejuvenator that is available on this site
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 | Re: HP 932C not printing by jeff (10/6/03 2:00 PM) reply | + / - | Hey,
You know those three fingers you mentioned, all I did was push them down and something clicked like it locked and it worked. Printer is working fine. I don't know how they came unlocked but they did. Once again I pushed them down and they locked. I tried a test print and it work fine. Hope this helps you and someone else.
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| Re: HP 932C not printing by Bert (10/6/03 2:40 PM) reply | + / - | Thanks Jeff for the input.
I've seen this a time or two. I tell the customer his printer was mechanically confused.
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 | Re: PLEASE HELP Canon s820 not taking paper on one side by eileen (10/8/03 12:14 PM) reply | + / - | Ok I got this upright Canon s820 printer and has worked fine forever but as soon as I printed a
4" x 6" photo and then put it back to normal "letter" size paper, the printer will only grab the paper on the right side causing the paper to go 45 degrees to the right and not print the paper. The left side has no effect on the paper whatsoever so the paper crickles up and wont even enter to be printed. I have tried almost everything and the printer drive knows that I am trying to feed and print on a letter sized paper but it still just pulls on the right side as if it thinks it is a photo aligned on that side. PLEASE HELP PLEASE! Very important to print urgently!
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| Re: HP 932C not printing color by Michelle (10/12/03 11:13 AM) reply | +1 + / - | my hp932c will not print in color I put a new color cartridge in and it indicates its out of colored ink, it prints the test pages fine in black and nothing for the colored parts.. I have tried several other color cartridges and it still will not print in color any help would be appreciated thanks
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| Re: HP 932C not printing by Bert (10/12/03 11:32 PM) reply | + / - | Make sure you are using the correct cartridge, a HP 78. If you have the correct cartridge clean the cartridge and carriage contacts with a cotton swab moistened with water.
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| Re: HP 932C not printing by richi (10/14/03 7:26 PM) reply | + / - | my ribbon from my cartridge came off how do i put it back on
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| Re: HP 932C not printing by Bert (10/14/03 8:41 PM) reply | + / - | Richi
I assume you are refering to the flat cable that connects to the carriage. It plugs in easily and is retained by two tabs on the cable. You will have to remove the case to reconnect it.
1. Remove the two Torx (T10) screws in the top of the cover
2. Remove the rear access door and press the release tab in both upper corners of the opening.
3. Open the hinged cover and release the two "claw" latches using a slot screwdriver. One is in front of the Service Station and the other is on the opposite side in the same relative position. These are a bit tricky to release but patience will prevail.
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| Re: HP 932C not printing by Mark (11/4/03 5:46 PM) reply | + / - | The far left ink button is flashing and it's not even attempting to print. I have one full black cartridge.
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| Re: HP 932C not printing by Bert (11/4/03 9:30 PM) reply | + / - | Mark
The flashing light means that you have a cartridge error. You could have one of the following problems.
1. A wrong cartridge(s)
2. A defective cartridge, even if it's new or just refilled
3. Dirty contacts
4. An empty cartridge
Clean the cartridge and carriage contacts with a cotton swab moistened with water.
This web page may be helpful.
http://h20015.www2.hp.com/en/document.jhtml?lc=en&docName=bpd09173
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| Re: HP 932C spitting out paper on an angle by jonkarn (4/17/05 8:41 AM) reply | + / - | Ive been having paper jam -problems---sometimes the paper gets caught before it is being spit out, but now it is actually feeding through ok, then at the last second just before it is finished feeding all the way through, it comes out, or is pushed on an angle to the right if you are looking straight at the -printer, and it gets jammed at the very end
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| Re: HP 932C not printing by Bert (4/18/05 2:42 PM) reply | + / - | Broken Paper Pusher?
After a page prints it is necessary for it to be pushed into the paper output tray. Three ‘fingers’ accomplish this just as the page exits the rubber rollers that are visible when the cover is opened. Print a page and view the printer at an angle where you can see the carriage move as printing takes place. At the instant the paper comes out of the rollers, the three 'fingers' will pop-up and push the paper into the output tray. Printers seem to get by with less than three 'fingers', but when all of them are missing its trouble.
My theory is; if you've gotten a paper jam and pulled it out through the front, and the 'fingers' are missing, then that was what broke then off. Paper jams should ALWAYS be removed through the rear access door.
The printer must be partially disassembled to replace what is correctly called the paper pusher. Repost if you want instructions.
The paper pusher is no longer available from HP. You can recycle one from an Deskjet 3820. Many have failed or will fail soon for a different reason. Try a secondhand store. If you can't find one, put your 932 on ice until you do. They are cheaper to operate than the new models.
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| Re: Re: HP 932C not printing color by Anonymous (10/20/06 6:13 PM) reply | +1 + / - | I have an hp 932c that suddenly won't print in color. I get no color on documents and no color on the test sheet. It was just about 2 weeks ago I printed a color document with no trouble. I checked for clogs, wiped with warm water, got ink on the cloth but nothing on paper. Please help,
Lisa
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| Re: HP 932C not printing by Stephen (10/20/06 6:25 PM) reply | + / - | Are you refering to the windows test page or the printer alignment page?
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| Re: HP 932C not printing..anything! by ssmyk (11/7/06 8:36 AM) reply | + / - | Hi I have several problems..here we go!
hp 932c apx 6years old has always been a bit tempermental- A few issues I have...or it has:
1- pulling more than one piece of paper at a time (5or so) more frequently than not.
2- today the ink ( cartriges about 1 week old )will not spit out- I printed about 5 color pages, they came out fine- then when I went to print again...nothing! the cartriges are mostly full! I cleaned the heads and replaced- the test sheet came out for color(light) but no B/W... I know they are not empty.
3- static- today I did get static in the line and the printer was printing symbols and pulling paper like a banchie! I haven't had static for awhile but this printer has had a history of this...a lot!
Can anyone help? insights? do i just get another printer? is it time? any suggetions for a good color printer? I need a workhorse like this one was..is...? I print a lot of flyers and photos so I need one that is cost effective and ..'quick'..
thank you in advance!
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| Re: HP 932C not printing by Stephen (11/7/06 5:09 PM) reply | + / - | Multifeeds are caused by a worn or dirty separation pad, I have some used ones if you can't clean yours up.
http://www.fixyourownprinter.com/specials/misc/chemicals/S03
If the ink cartridges don't work try:
Do the blot test on the color cartridge.
Remove cartridge from machine, fold a paper towel back over a couple of times so it is about 4 layers thick, shake cartridge up and down hard, shake over a sink unless you want to clean ink off the floor.
Now blot the nozzles of the cartridge on the paper towel, you should see three colored stripes, if you don't have all three stripes the cartridge is clogged, or out of one or more colors.
If the cartidge is clogged, then soak the nozzles in warm water for a couple of minutes and try the blot test again. A little warm water in a saucer works fine, you only want to wet the nozzles, keep the rest of the cartridge dry.
What you call static could be a bad printer cable, are you attached with a USB or a parallel cable, if using parallel it should be rated IEEE-1284, selecting the wrong driver when printing can also cause garbage characters.
Your machine is very similar to the one in this post:
http://www.fixyourownprinter.com/forums/inkjet/13902#2
And if you decide to rebuild it you might also want some lubricant for the carriage rail:
http://www.fixyourownprinter.com/specials/misc/chemicals/S93
If you need to contact me click on the crossed tools by my name and find my email address, note I'm an unpaid volunteer, not an employee.
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| Re: Re: Re: HP 932C not printing color by SteveW (edited 12/3/06 6:44 AM) reply | + / - | Lisa, I have the exact same problem with my 932C on Mac OS 10.4 -no color at all, no matter what I do, and I've done everything (new driver, new cartridge, move to other computer, clean, test sheets, etc) except take the machine apart and test it, for which I would need some technical advice before attempting.
Have you gotten any help?
Let's assume it has nothing to do with software or ink cartridge. Does anyone have a handle on which part(s) of the machine may not be working?
Steve
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| Re: HP 932C not printing by Stephen (12/3/06 7:59 AM) reply | + / - | Steve,
Read my post dated 11-07-06, try the Blot Test.
Let's assume I know what I'm talking about.
If it's a bad part it would be the carriage board or cable.
Stephen
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| Re: HP 932C not printing by farcebargain (2/11/07 7:57 PM) reply | + / - | We have replaced the b/w cartridge and THINK that the color has some ink in it. It still will not print, even a test page. The indicator points to
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| Re: HP 932C not printing by Stephen (2/12/07 6:02 PM) reply | + / - | Points to?
Have you tried the blot test? (scroll up to find it)
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| Re: HP 932C not printing by Mia (4/15/07 10:35 PM) reply | + / - | Hi!! Wow was I excited to see this thread, I have been searching without luck for possible answers to the no-color-printing problem mentioned by several people on this page (who unfortunately disappeared). It sounds like there are some ideas here, so can I just be SteveW lol, and pick up where he left off? My post would be identical to his, including that everything obvious has been tried ("...new (reinstall) driver, new cartridge, move to other computer, clean, test sheets, etc...").
Well ok no new cartridge tried actually, because it seems like with the cost of them, that might not be a better gamble than just getting a new printer. So I see the Blot Test is called for (but I always thought these printers just wouldn't print period when either ink was out, clogged etc. Ours still prints, just b&w). This is my parent's printer in another state and it's too late to call them right now, but will do so in morning. I also need for them to be more specific -- kinda sounds like the black isn't looking so hot either, at least where it is "standing in" for the color, i.e. images. But I guess that makes sense...
In the meantime can I ask about other possibilities? Stephen, you said to someone else that if it's hardware related, it would likely be the cable or carriage board. Does that mean the USB cable? That can be at fault for lack of color print? As far as the other thing, can it be replaced by a user, and is that cost-effective vs. getting a new printer... especially as I assume we couldn't know for sure if it was the problem?
Thanks I hope! :-)
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| Re: HP 932C not printing by Stephen (4/15/07 11:06 PM) reply | + / - | When I said carriage board or cable...
That means carriage board or carriage cable...
The carriage cable is commonly called the trailing cable.
It's quite common for black to work and one or more colors to be missing, or vice versa.
Your problem sounds like a bad/clogged color cartridge.
Keep the printer level when working on it, the spittoon may be full of ink.
This printer is better built than the $35 printers most people buy, and much cheaper to run. The inexpensive printers will run out of ink on a regular basis, so check the cartridge capacity before you buy one. The#45 black cartridge holds two to four times as much ink as the newer cartridges.
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| Re: HP 932C not printing by Mia (4/16/07 7:47 AM) reply | + / - | Thank you for dropping in! When you say "spitoon," is that something I should tell them to clean, that may be causing the problem?
When you said possibly a clogged printer cartridge, at first I thought "but we did every cleaning there is..." then I saw the boil-your-cartridge thread. I'll ask my dad to do that. They didn't say anything about the print being pink too, like most people in that thread, but I guess that doesn't necessarily mean it's not the problem.
If it's not, From what you know, are those parts findable/reasonably priced? More feasible than a new printer?
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| Re: HP 932C not printing by Mia (4/16/07 7:55 AM) reply | + / - | This part I ask only because there is a shipment I could still stop if I made the wrong choice: Speaking of expense of running... I ran across the shocking facts when picking out a new printer for myself last week (my 940c won't power on -- posted to you on another thread about that). So after a lot of research, I ordered the 6980. That seems to use ink well, and have a lot of good reviews. Do you agree?
I might tell my parents to get the D4160 if they can't save their 932c, as their needs are lighter. To me, that one looked like a case where its cartridges have half the ink but really *aren't* much more than half the price too (if you buy bundles), unlike others. Agree?
Sorry to bother you with all this, but my whole family has been immersed in printer problems for a week and it was soooo good to see this place!
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| Re: HP 932C not printing by steveW (4/16/07 11:10 AM) reply | + / - | Interesting--my choice for replacement was also the 6980, and so far we love it. Just the speed alone is a thrill.
I am soaking the old cartridge nozzle in hot water now--we'll see--but I am not hopeful because a new one didn't work either.
Can someone help with a source for a replacement cartridge cable and board for the 932C? And instructions?
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| Re: HP 932C not printing by Stephen (4/16/07 11:49 AM) reply | + / - | If you are looking for parts you can always try the request an item form.
http://www.fixyourownprinter.com/specials/request
Moe might not have parts for the 900 series, but I do have some odds and ends, and a few whole printers.
I do not boil cartridges!!! Soaking the nozzles generally opens them up.
The exact colors you get out of a clogged cartridge depend on which colors are working. If the yellow stops working everything that should be green will be blue. If the blue stops working everything that should be green will be yellow. (lots of other possibilities too)
I'm pretty sure I could find a carriage cable, and maybe a carriage board.
I also probably have a power supply for the 940C, the way to check the power supply to see if it is the problem is to remove the case and put a meter across the output of the supply, there should be 18VDC there if the AC cord is plugged in.
If you are working on a 900 series printer it's a good idea to clean out the service station, the spittoon base is the bottom half of the service station.
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| Re: HP 932C not printing by ssmyk (4/16/07 12:36 PM) reply | + / - | I appreciate all the input, I must say I wasn't diligent enough to follow thru with everyone or all the great advice- I ended up purchasing a new printer! I wound up with the canon pixma mp830. I must admit- it's nice having seperate cartriges for each color- I see that I am not wasting ink anymore- just replace color as I need to. I still have the old 932c, just can't seem to part wit it- it's been collecting dust for months so you know it will be a mess when I plug it back in! It might work its' way out to the trash this week...time to cut my losses right!
Anyway - Canon pixma mp830- awesome!
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| Re: HP 932C not printing by Stephen (4/16/07 12:44 PM) reply | + / - | Usually you can fix a 900 series printer without spending money, your hands will end up multicolored though, .
You can refill the ink cartridges cheaply, I use a kit that costs about $20 at Sams Club, you get about 5 refills worth of black for a #45 cartridge, and several refills worth of color inks too.
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| Re: HP 932C not printing by Miss MIA (4/16/07 1:35 PM) reply | + / - | (Hmm, 'Mia' was available before but is taken now.) Thanks guys. SteveW, glad to hear you like the 6980. Given its features (most of which I may never need but hey ;) and reviews, I couldn't resist bumping up into a better class than I probably would have otherwise (had been thinking D4160), especially since I got in for $119 at newegg. (Shipping cost, but no tax at least, and came out less than anywhere else I saw it in the end.)
The 6980 is probably going to ship any minute so I guess I'll drop the rush to possibly get a power supply for my 940c instead. But Stephen, would still like to know the cost (with shipping to IL)? I'll keep it if salvageable. Maybe for the Ps if they can't fix their 932c.
They say theirs is definitely printing just black & white (but not well, as an intentionally b&w machine or setting would), no hues of any color. I was busy today but will email my dad now with instructions on the things he should do next, as I see it: 1] shake-n-blot test; 2] eraser on both sets of resistors; 3] heat little h2o in a mug to soak nozzles/rinse in warm/dry 30 mins/repeat into eternity. ;o) Will definitely post back once all that is done.
It's probably hard to keep track of what I'm even saying/asking in each post, but here's another in-the-meantime-Q:
?When I had my folks do the reinstall driver step, they just removed and reinstalled the XP-included 932c one. Was that not sufficient, maybe that driver itself is corrupt rather than just that installation of it? If that's entirely possible I'd look for the basic one on HP's site. I rarely install the full CD versions. (Don't recall if 932c's CD has a driver-only install option.)
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| Hold the presses! by Miss Mia (4/16/07 1:53 PM) reply | + / - | This is so goofy at this point that I almost hate to say it but... My mom just called me to say that when the blot test produced nothing, my dad took the color cartridge to Staples where he got it and they simply gave him another one, even though it had been opened months ago. And um... You guessed it, it worked!!
Still so glad I found this place, and learned everything I learned through this. And still hoping to hear about the $$ for that 940c power supply. :o)
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| Re: HP 932C not printing by steveW (4/16/07 3:04 PM) reply | + / - | Well, lo and behold, it's printing in color again, thanks to Stephen! and his nozzle-soaking suggestion. Without that, I would never had thought of subjecting the cartridge to anything but a delicate q-tipping with isopropyl alcohol. And I would not have imagined that a new color cartridge right out of the box would be too dry to work. So what I did was find a coffee cup that the cartridge would fit into, filled it with 1/2" of water, microwaved to a boil, then inserted the cartridge, nozzle-down of course. Leave it for about 15 minutes, dry, and try.
Thanks, Stephen.
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| Re: HP 932C not printing by Miss MIA (4/16/07 3:42 PM) reply | + / - | ...so SteveW, congrats but now that you know it could have been fixed... are you glad you got the 6980? I must say I know I won't be, if it turns out a power supply was the ticket for my 940c and could have been had inexpensively!
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| Re: HP 932C not printing by Miss MIA (4/16/07 3:51 PM) reply | + / - | Oh, it occured to me Stephen that you probably thought I would check the 940c with that power meter thingy first, before we discuss me buying yours. I don't have one of those thingys and couldn't lay my hands on one before this 6980 replacement ships. So if poss could you post or email the total cost first..? Thx!
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| Re: HP 932C not printing by Stephen (4/16/07 4:34 PM) reply | + / - | To email me click on my name in the title bar of one of my posts.
Or, you can click on the crossed tools by my name and see my picture and profile, there is an email link there too.
I don't discuss prices in the forum.
Read my profile and you'll understand a little more about how this works.
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| Re: HP 932C not printing by Miss Mia (4/16/07 10:15 PM) reply | + / - | Ok, sounds good, thanks!
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| Re: HP 932C not printing by USB (4/23/07 9:00 PM) reply | + / - | My 932c is plugged in with green light on. Its not giving any errors but when I connect it via USB to any of the three computers it used to work with, the computers are not recognizing the printer. Its like nothing is connected. I have changed the USB cord but its still not working. Anyone has any suggestions?
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| Re: HP 932C not printing by Stephen (4/24/07 4:18 AM) reply | + / - | Sometimes the USB interface in a 900 series printer can fail, but everything else will work okay.
Try printing a demo page, press and hold resume for about 4 seconds, if that works the next step is to get a parallel cable and try it.
If you do not have a parallel cable thrift stores often sell them for a couple of dollars, look for one rated IEEE-1284, (look for printing on the side of the cable).
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| HP Deskjet D4160 by Anonymous (1/27/08 5:02 PM) reply | + / - | Printer light blinks green off and on and when print is asked, it does not print.
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| Re: HP 932C not printing by Anonymous (3/27/08 8:08 AM) reply | + / - | my printer is not printing, the catridge has only black ink, does it means that my black can not print?
the catridge light is blinking.
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| Re: Re: HP 932C not printing by Anonymous (2/7/09 11:14 AM) reply | + / - | Thanks, Clicked the three fingers down and everything worked!!!
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| Re: HP dy160 not printing by Anonymous (11/20/09 9:31 AM) reply | + / - | not printing
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