Janice: As an "Epson Authorized Service Dealer", there's only so much information and help that I can legally give. There's of course no way for me to actually know whats wrong with your printer. It's possible that you may even have an actual HARDWARE PROBLEM [parts problem], or your printhead might just be clogged. Epsons need to be used often to keep the tiny printhead nozzles open. If you happen to be using refilled or non-Epson ink cartridges then its even worse on the printhead assemblies and you may not actually be able get the printhead assembly to work again. You might want to try using the "printhead cleaning kit", available through the home page on "fixyourownprinter.com" and see if you can get the printhead nozzles to open up again. Its around $10.00 and includes a syringe and the RED Epson Printhead Cleaning Solution, which is the best cleaning fluid to use, by far. This fluid is capable of disolving most clogs, especially if you use Epson inks. If it does not work, then its generally time to replace the printhead or the printer. Although the kit is not designed for the "C80" series printers or the newer Epson Ink Jet Style Printers, the red fluid and syringe can still be used the same way. The main difference is the instruction for the FELT PAD/CAP ASSEMBLY. The C80 series and newer printers, use a different stlye "cap assembly" that does not use a felt pad, so you have to ignore that portion of the instructions...REMEMBER: The "nozzles" inside the printhead assembly can be easily damaged by using to much force. Damage can even occur when you are using the correct cleaning method: the RED Epson Printhead Cleaning Solution and Syringe, found in the "printhead cleaning kit" sold off the printer repair site. If you try to force the fluids thru the nozzle, the nozzles can be seriously damaged. The correct method is to use the syringe to add the fluid into the nozzle and then leave the fluids set inside the nozzle for several hours, to try and dissolve the clog....Good Luck! Denny Conway
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