Here are some thank you notes we've received, all completely unedited (except for names). We appreciate the gratitude, but the people who really deserve respect are all those who've taken the initiative to get the kits and fix their own printers. Thousands of kit orders, thousands of happy customers!
| | How can I thank thee? Let me count the ways,! 25000 (pages later!) |
Yo Moe
You guys ROCK. After spending half a day on the phone with every HP "authorized" service center I was getting bummed that no one offered the lamp for my fuser. Everyone wanted to "exchange" the fuser assembly, and the best price I could find was $120.00. After finding your web site, I determined how easy it was to fix it myself and ordered the kit. Presto, three days later I have the part, and three minutes after that I was printing! There's no words that can describe the power I felt when I fixed it myself. There are words however that describe my thoughts about your company.
AWESOME, and FANTASTIC are just two that come to mind! Thanks again!
Jim
I recently ordered a HP LaserJet 4250/4350 Swing Plate Repair Kit and I wanted to tell you how absolutely wonderful my experience was. First, a little about me, my official working title is “Help Desk Analyst” but until about 6 months ago it was “Accounting Clerk.” I had no hardware experience at ALL. And now I am a HARDWARE GOD!
Or at least my policy services and accounting departments think so because I’ve given them back their printers. Management had written off two of our HP LaserJet 4250’s because of the fuser racket. We replaced one of the machines with a cheaper model with less features and were going to deactivate totally and not replace the other because we are “rearranging people” and the consensus from management was that the “dead” machine was just an extra anyway. My users disagreed and had even begged me to give them back their noisy machine and promised never to complain about the noise again. To help my users, I thought to Google repair kits and found your site. I worked out an agreement with my manager and he agreed that if I would purchase the part myself and attempt to fix it and got the printer working again
, the company would pay me back if it did not work then I learned a cheap lesson about trying to fix things on my own.
Needless to say it worked. The only negative to come out of this is now they (users and management) will expect me to be able to fix every printer in the building! I hope I can am up to the task and that you guys have the parts we need.
The directions were perfect for even a non-hardware person like me to understand. The pictures are genius! We’ll be ordering more parts in the next day to fix the other old machine and put it back in production. We own 4 more HP machines that are no longer under warranty so I think we’ll be stocking up on Swing Plate Repair Kits, one started banging today!
I did have a suggestion for your step 6 direction where you say that “it will take a bit of patience to manipulate the various pieces…” I found that if I stuck a unbent paperclip thru the hole (from the outside of the machine) thru the gear then the spacer and then slid the paperclip into the screw hole on the metal gear shaft I was able to easily line the 3 pieces up and then I could easily reinsert the screw where the paperclip had been.
Thanks again for the wonderful kit and directions. I owe you big.
Wanda
Moe, Profound thanks for providing the solution to my recurrent "41 error" problem. I was a little sceptical that such an inexpensive solution would work, but now my scepticism has transformed itself into pure astonishment. This problem had afflicted me for a long time and I even contemplated letting the "experts" provide their $250 cure. Thank God I came across your website! I'm very grateful that people like you exist...Thanks, again! David
I just finished installing a third kit from your company. This is the "mix"--such a great idea with outstanding results. HP should contract you to train their technicians. I had been hesitant about tackling some laser printer repairs, but no longer. Now everyone thinks I'm the HP laser wizard. (LOL) Thank you!
ELMER
I just repaired my LaserJet 5L with one of your kits. Your website is clear and concise, and the ordering system flawless. The video was very informative, with many helpful tips about disassembly in particular. With the help of the video I put the new parts in, reassembled the printer, and it works as good as new! I've seen these kits at inflated prices elsewhere, and repair shops are expensive. Your kit was priced right and saved me a lot of money on this repair - I'll remember that. Thanks again and good luck to you!
Paul
Moe, Tired of 6 to 10 sheets feeding through with each page printed on my HP 5L, I was ready to buy another printer when I found reference to the Laser Service site in the newsgroups. I took a chance and purchased the HP-5L/6L Multi Sheet/No Feed Kit. I watched the video, followed the simple instructions, and my printer now works as good as it did when it was new! Thanks for the video. It made all the difference!! I found similar kits without the video - I'm glad I passed on them! Thanks,
Michael
Hi, Just a quick note to offer you a big thanks for a great service provided. The service kit I ordered a from you last Thursday promptly arrived at my door this morning and after watching the very informative video that came with it I had my new scanner motor installed within 90 mins. The printer that I had given up for dead is now fully functional once again thanks to your company. If ever I have any problems in the future with my printer yours will be the first company that I turn to. Thanks a lot
Adrian
| | Re: Order Receipt from fixyourownprinter.com |
I cannot believe how perfect your installation CD was. It was 'real world' perfect!!! That's the way a technical video should be put together. (Redacted) happens, parts fall out and the training take showed how to reinstall them. Every instructional tape should be this perfect. Bravo! Bruce
Hi, I felt compelled to write a few lines and thank you for the great service that you provide. A few days ago, my HP 4M broke down with a 50 Service error message. I had no idea what that meant other than big bucks to repair my printer or buying another one altogether. I contemplated my options for a couple of days, then decided to see what info I could find about the problem on the web. I did a quick search, and your information came up. Your explanation of the problem was sooooooooooooooo concise and clear, and the pictures so easy to follow that I decided that I was going to give you guys a try for the ridiculously low price of your repair kit. I had no high expectations, and actually I thought that I was probably throwing away my money just to satisfy my curiosity. Nevertheless I placed my order, and two days later I had the repair kit. It took me about 15 minutes to replace the faulty part, and the printer has been up and running without a problem. I was ready to dish out a lot of money for a new printer because I figured finding a good service shop and getting a repair estimate alone would cost me untold hassles and fair amounts of time. The way I see it, you guys have saved me at least four or five hours of time searching for a reasonable repair service and taking my printer to their shop. I am sure that I would have had to pay upwards of $200 to get the printer working again. You diagnosed the problem for me, sent the repair kit to my door, and your clear instructions had me fix the printer in all of 15 minutes. All for just 40 bucks!!! You are AWESOME!
Thank you, thank you, thank you. Regards,
Ramin
My highest compliments to your organization. Your service is a benefit to everyone. The direct, to the point video was excellent. As an engineer at the Kennedy Space Center, I would say that your product surpasses many of the training systems in use today. I would describe the work you are doing as '"casual greatness." I hope you realize that services you are providing are worth far more in goodwill and in helping others, than in simply restoring components that would probably have otherwise been discarded. My best wishes to all of you.
Ed
Had to drop you this note to let you know how pleased I was with your site, your product, and your great technical CD instructions! The other day I ordered a Fuser Exit Jam Repair Kit for my HP6P. It arrived the very next day along with the instructional CD. The CD was so well done, explicit and effective that I, a 66-year-old Grandmother with just about zero mechanical ability, was able to disassemble the HP, install the part, and reassemble the printer, precisely as instructed by you on the CD! And a few places were pretty tricky ... but you walked me right through to success! Just wanted you to know -- this lady appreciates you!
Towntaxlady
| | HP IIp Plus Error Code 52 Repair Kit |
Moe: Thanks for the prompt service after our brief telephone conversation. The repair kit and video arrived the very next day. I watched the video from beginning to end and was at first discouraged by the apparent complexity of replacing the scanner motor since half the printer had to be disassembled just to get to it. I decided to watch it again just to make sure I would rather make the drive down to Redondo Beach. My second viewing convinced me that I should at least try. I came home Friday night, had dinner and a glass of wine, set up my trusty Workmate portable work bench in my home office, grabbed my screwdriver and popped in the video. From beginning to end it took about 60 minutes. I printed out the test pages and then some projects in progress. SUCCESS !!! Thanks for a great product, not to mention the sense of accomplishment. Lance
I have never been one for testimonials, but I have to write you and say "thanks" for developing such a great product at a reasonable cost. I have an Epson Stylus 500 in which the black ink seemed to clog suddenly, and no matter what I tried, it was to no avail. I presumed that the printer was dead, the head shot, or whatever. Contacted Epson support by e-mail and was told to call their support number for a diagnosis. Can't imagine the repair cost would be justified. Then I happened to see a reference to your web site in MacAddict, ordered your magic solution, and one application later, it is printing as good as ever. My kids thank you too, as this is their printer... Grimley
thanks. you guys are amazing. you shipped the order super fast and you even included instructions with pictures explaining the installation. i have been so shocked by how much you helped me. i can't believe you even knew how to diagnose my problem, let alone had a part for it. i had a terrible time trying to figure out what was wrong through hewlett-packard's web site. at one point, hewlett-packard wanted to send me a $200 "repair kit." the only way i found to tell why my paper was crinkling as it came out of the printer was to accidentally stop by your web site, and my problem was solved in minutes - faulty paper rollers. and the bill? $24, including shipping. just amazing. thank you very much,
Chris
Moe – I’m a pretty jaded consumer and have high expectations. This web site exceeded them all. I typed the symptoms (multi-sheet uptake problem) for my HP 3150 into Google, and your site popped up. I saw the exact problem described, so I ordered the kit. It arrived yesterday and within an hour, I had the printer working perfectly again. You run a fantastic service and this is one of the few times I can say I was more than happy to pay the nominal charge for the parts & CD-ROM. I definitely got my money’s worth and more. Great job, and thank you for saving my printer.
Kevin
To whom it may concern, Thank you thank you thank you thank you thank you for fixyourownprinter.com. Your website is a GODSEND. After taking my multifeeding HP Laserjet 1100 printer to a local repair shop, I was charged $35 for them to estimate that my printer would cost upwards of $150 to fix, and would take several days at least. I said thanks, but no thanks and then tried going online to find out what to do with it. I ended up buying an $89 repair kit from another site (sorry) and after getting piss-poor instructions and dealing with absolutely atrocious customer service, I ended up shelling out another $20 (!) to them to return the mess. So, with over $60 in the hole, and a still broken printer, I gave one last ditch attempt and found your kit, which at $19.95 seemed a little too reasonably priced given what I'd been through. TWO DAYS later I received you're kit, and literally 5 minutes later, with the help of your very clear instructions, I had my printer fixed. I was speechless. Thank you thank you thank you a million times. I will tell everybody I know about your service, and I only wish every company could be like yours. Thanks again,
Mitchell
Hello and thank you very much. You guys are totally awesome. I was skeptical about trying to fix my hp 3p which you guy said most definitely had a bad scanner motor with an error 52 readout. Well, you were absolutely correct and after your superfast shipping of the part with explanation cd, I had it changed out and running in 40 minutes..Crazy..My wife thought I was so full of it when I said I was going to try..Made a believer out of her..thanks again C. G.
| | Used your kit for HP IIP Scanning Motor and it ROCKED |
I have to say that buying your kit was one of the most enjoyable computer transactions I've ever had in my computer career. The video was straightforward and to the point and very informative and EXACTLY what the Average Joe needs to help make the fix. Good camerawork too! (thanks , cameraman) If there were people and businesses that produced products like yours for all the various gadgets that power our lives, I think that 1) They'd be wildly successful and 2) They'd do a lot to help the layperson understand the world around them and also to feel like they were taking charge of that world. I applaud how you've enabled me (and countless others, I'm sure) to handle this one little annoyance in my life. Thank you for a job well done. As for the kit... well, it fixed my Error 52 problem and it produces GREAT pages, but the rollers have deteriorated too far since it was last working properly so now it both fails to pick up without me pushing the paper in and also accordions the pages as they come out. :-/ At least it prints! And it's ok.... I've already ordered kits to replace the rollers. ;) I do have a question, though: Just how fast does the motor in the scanning assembly spin? If it still works, I would like to build a toy or two out of the old motor and mirror assembly plus a laser pointer and was curious as to how fast I could get it. Thanks again for being a guru and sharing the knowledge.
Bart
Greetings, I received the package containing a HP LaserJet II/III 50 Service Error Repair Kit this last Thursday and installed the AC unit a few moments ago. I am pleased to report that the installation of the kit restored my printer to service. The video tape provided excellent guidance and the entire process took a half hour. Thank you for providing a cogent diagnostic procedure on your Web site and for your prompt dispatch of the repair kit once I entered the order. Thanks also to Moe for providing a timely response to the question I posed on the Web. This experience will make a good case study for my operations management class. I am returning the old AC unit for credit along with the video tape. Sincerely,
Larry
Moe, I'm not sure who this should go to, so if you're the wrong person, please pass it to the right one. I was about to send my HP LaserJet IIP off for repair, at a cost of probably more than the unit is worth. I came across your Website the other day after doing a search for repair advice, and you turned out to be Heaven-sent. You had a good, down to earth explanation for my error code, and the availability of the part at a very reasonable cost. I received the package today (two day turnaround time -- outstanding) and just installed it. I'm back up and running!!! The video you sent was absolutely outstanding also. I especially appreciated the tips you provided along the way, such as inspecting high-failure items while the unit was disassembled. You have an absolutely wonderful service product. I have another HP I had almost given up on, but I think I will take another look at it soon, and send you another order for the appropriate repair kit. I will also spread the word about your company to anyone I know who may need your service. Keep up the good work, and thanks! Sincerely,
Dennis
| | Laserwriter 360 - Right side Fade |
Moe, 'just to let you know that my *9-yr* old son fixed our printer this week. He viewed your video several times ahead of time and together we launched into it. With the exception of a few guidance comments here and there, as well as optics cleaning, he did the entire repair. (We had my laptop right there and viewed on segment at a time.) I poked 30-40 holes in cardboard with a nail and he put the screws into those holes in the order which he removed them from the printer. It was a great father/son bonding experience. Your video was great. Total time was about 1.75 hrs. One comment: When you do your next video, put back the screws in the exact opposite order that you removed them. We had to back up a few times and see which location the screw went. Thanks and well done! The $24 was a great value. I am now looking for other 360's that have the same problem so I can pick them up for a song and fix them. Justin
I ordered your roller repair kit for my LaserWriter Pro 630. It arrived a lot quicker than I expected, and the video made installation really easy to follow (I only cussed four times and didn't break anything). My printer works great. Thanks!
Chuck
| | Another satisfied customer |
Moe Just a short note to say "What fantastic service". Having two recalcitrant HP laserjet printers, the first an HP5L with the 'large appetite for paper' fault and the second an HP4 with the 'let's turn your document into an accordian' syndrome. I knew that as far as HP were concerned, money talks and it would be mostly saying "goodbye". However, I came across your site and I thought 'what have I to lose?' Although I am located in the UK, this did not prove an obstacle and 7 days later the two repair kits arrived (courtesy of the USA postal service and the Royal Mail). The instruction videos on CD were absolutely spot on, with the result that both printers were fully working within an hour. One very happy bunny this side of the pond! Best regards
-- John
I am weeping with gratitude at finding this site. I hope I find a way to send you some money. Thanks for this extremely helpful effort. Casey
Moe and everyone, Thank you SO much for "fixyourownprinter.com." You've renewed my faith in humankind (boy does that sound like a line! But it's true!) My printer was showing a fuser problem. I called almost eight repair shops that quoted me $75-$100 for parts and $80-150 for labor! Some even told me to just throw out my printer and get a new one - it would probably be cheaper and more worthwhile. When I found "fixyourownprinter.com" it seemed way too good (and honest) to be true. But it worked - I got your kit and fixed my printer in about 2 and a half minutes! When I realized that all I was doing was changing a lightbulb, it made me want to call back all those printer places and tell them what frauds and swindlers they all are for charging me $100 bucks for a lightbulb and $150 bucks to install a light bulb. What do I look like - The Government? Thank you, thank you, thank you! I am going to tell everyone I know about "fixyourownprinter.com" BTW - FYI I found you through "ask.com" Thanks a million times!!
Live long and prosper!
Anne
Dear Moe, I have a HP Laser Jet Series II printer and have been having paper jam problems for a while now. I have spent countless ungodly hours on the phone with HP support and could not find anyone to fix it for less than $300. Damn! I could almost buy a new one for what it would have cost to have this old one fixed. Luckily I found your website and ordered the kit for paper pickup jams and followed your video instructions and my printer works better than I have ever seen it work!! The instructions were easy to follow and I had the repairs complete in no time, and I will definitely return to your site for further business! YOU GUYS REALLY ROCK!! Thanks again!
Kevin
| | Laserwriter problem-can I fix this myself??? |
Moe: I want to thnk you for your help. You did it! My printer works perfectly, and I wouldn't have figured that problem out in a million years with out your help! I posted a testimonial to the the printing newsgroup, and I hope it drums up some biz for you. I'll paste it below. Thanks again, Sean ********** quote********
If you read any posts from Moe at laser-service.com, you can believe what he says! He diagnosed and told me how to fix a problem with my Apple Laserwriter just from reading my post in this newsgroup. And he only charged me $1 to fix it!!!! I'm not connected to his business in any way, but when you meet a stand-up guy like Moe, the world ought to know! Thanks, Moe,
Sean
To Whom It May Concern: I am writing with regard to invoice no. #####. I ordered the repair kit on January 29th, I received the parts and video on January 31st, and successfully repaired my HP LaserJet 6L printer on February 1st. Your video is excellent. The gentleman doing the repair should get an award for his clear, terrific presentation. And you all are to be congratulated for the speed and quality of your service. I would not hesitate to recommend your website to anyone wanting to repair their own printer. Please pass this on to others in your organization.
Robert
Hey, I just wanted to say thanks. The video tape rocked, it was just nice to see what all needed to come off. I am a consultant, I am now thinking about adding some laser printer repair to my list of services, and I will just get the kits from you. Thanks
Troy
Dear Moe: First let me apologize for taking so long to send this email. The only excuse I have is that Ive been working non stop since you saved my Epson Action Laser printer and my life!!!!!!!!!!!! For anyone reading this email that has reservations usings Moe's repair kits or expertise, let me say that after I called 10 or more [supposedly] computer repair centers, I called Moe. Not only did these repair centers not have the part in stock, but their costs were outrageous. After telling Moe what my error code was, (0003) within seconds, he knew what to do. Moe was honest, courteous ... and most of all ... when he quoted me the cost of the kit, I was floored. Not only did he save me $450.00 but he had the part right in stock. I am one of Moe's fortunate customers who live right here in Southern California where Moe is located; within one (1) hour of tearing the freeways up to get to Moe, I was up and running and as you can see by my testimonial, I am HHHHAAAAPPPPYYYY!!!!! I think Moe should be recognized as one of the country's outstanding and honest Office Equipment Repair centers. Anyone who agrees with me, feel free to email me so that we can get the ball rolling. Lets tell the newspapers and the world about, MOE! Sincerely,
Sandy
Just wanted to pass along my compliments to a business that I think is truly serving its customers. Having gotten a permanent 52 error on my LJ IIIp, I figured it was junk. Fortunately I did a Google search that found your web site. I ordered the repair kit, followed the video, and repaired the printer myself in half an hour. I could never have figured out how to do this repair without your helpful video. I am easily frustrated by things that don't work as planned, but this was one of the first "do it yourself" jobs that I have done in a long time where everything worked perfectly. I am very pleased with your product. Thank you.
John
fixyourownprinter.com folks, Thanks for the wonderful tutorial on cleaning the HP 6L. I was very tempted to trash the old 6L LaserJet for a new one but I figured a $19 investment was worth my time - and was it worth it by golly YES! The 6L now works like a million bucks now and the 6L blurry print images are just fading memories. Thanks for the great product! I will highly recommend your products to my friends and colleagues. John
Moe: One day after years of faithful service, my old LaserJet 4L started making a horrible grinding noise. I figured it was time to put the old girl out to pasture but after shopping for a new LaserJet and finding out they now cost $300+, I decided there must be an another alternative. That's when I found fixyourownprinter.com. My printer's grinding noise was described perfectly and the diagnosis was right on the mark. The new motor arrived in about 4 days with a mpeg that show me exactly which screws to remove and how easy it was to make the repair. The video lasted ten minutes and it took me, an untrained and unskilled amateur, fifteen minutes to complete the job. Video instructions; you guys are geniuses. Thanks for the accurate diagnosis, quick delivery, and easy to follow video instructions. By the way, I'm telling everyone about the great experience I had with fixyourownprinter.com. -kevin
Folks, I received HP LaserJet 4/4+/5 Exit Jam Repair Kit late yesterday and installed the components today. Hey, I'm a type of a guy that has trouble walking down the street and chewing gum at the same time. However, your CD ROM explained it all. I had no problems what-so-ever. I'll be contacting you again soon when I need a replacement toner cartridge. Thanks for a great service.
Ken
Hey Moe, Every once-in-a-while a company's products exceed expectations... Your Laserjet 4 kit (to repair the accordion fold problem) is excellent! I was a little intimidated by the instruction CD, but after viewing it completely, I gave it a try. I completed the repair without losing or damaging any parts. Although, some still close-ups of key assembly points would have been nice, I must say you did an excellent job of showing how to get the job done. You have saved me hundreds of dollars and many days of frustration. I am sure the local repair folks would have gone along with my idea that I needed a new fuser to fix the problem, and then charged me big bucks. Thanks a million. You are king of the printers! When should I replace the paper pick-up rollers?
Michael
Thank you so much! You are one of the best resources on the Internet. A wealth of information, fair prices and excellent service. What more could one want? Regards,
Steve
| | Thank You! Thank You! Thank You! |
Moe, you guys are AMAZING! We're fixed in under 30 minutes, and the Video/CD made the repair idiot proof. Karl
Moe,
I cannot begin to tell you how happy I am about your service. We have a Laserwriter IINTX and we have had to order the pickup kit, exit jam kit, groaning noise kit and power supply. We spent less for the total repair than if we had taken it to our Apple dealer just for them to look at it (90.00 per hour labor, not including parts). Your troubleshooting tips and symptoms on the Laserwriter identified all of the problems and solutions. The kits were all delivered in a timely manner and installed easily. The video's were of great help. Thanks again,
Greg
| | HP Laserjet 4 Repair Kit & Video Testimonial |
I want to thank you guys for having this service which really worked! I got the kit in the mail in just 3 days. The video was helpful. I was able to do the repair on the paper rollers in about an hour. Your price is really fair! I'm still waiting to hear from the authorized HP Repair Facility which I contacted over a week ago. Ha Ha! I lived in Venice and L.A. far nearly 30 years until I was forced to move back to PA. I now realize one of the myriad of reasons I miss L.A.; that there are a lot of people and companies that really know how to do things right. You are one of them. Take a walk on the Redondo Pier for me. Thanks. Ca. Dreamin'
Frank
| | thanks for scanner motor repair kit for HP IIP |
I just wanted to write back and thank you and anyone else responsible for the scanner motor you shipped me. Feel free to use anything I write here as a testimonial to any of your other customers. The part you shipped me came rapidly and very well packaged. The price was excellent. The video on the CD was extremely helpful, and a novice like me would have been foolish to try to fix the printer wihout it. My printer works like new again. Anyone looking to fix their printer should do business with you. Thanks again.
Daniel
Dear Laser Service / Moe, I bought a HP LaserJet 4 when they first came out many years ago. I thought it was cursed with its exit jam. I had it serviced numerous times but it still was unreliable. I went through many rounds with HP about it. I hated to use it for anything important. I'm still on the original toner cartridge because it was "down" so often. Your kit sounded like what I needed. The video instructions were sufficient for me to install the new parts. I thought they looked identical to what I had in there, but they sure work better! I am delighted to report that your $39 kit has totally solved my problem and the printer has been operating perfectly for the past several weeks. I think I spent more than the kit cost on phone calls to HP in the past. You saved me more than you know, because I was going to buy a new laser printer. Regard,
Mark
G'day Moe. I ordered my HP 5L feeder repair kit from you on Thursday and it arrived the following Monday. That, in itself, is amazing - but I live in Australia! I don't get that kind of service from the store down the road, Moe! The video instructions were great, the repair went perfectly first time and I now have a perfectly good printer instead of a doorstop. You've got a customer for life. Thanks,
Fred
Hello! Much thanks for your EXCELLENT video and kit. We just fixed our HP 3100 printer. We needed to clean the optics/lenses and replace the roller. Your video made it so easy---thanks to your clear step-by-step instructions. We had taken the printer to an authorized HP dealer which estimated the repair cost being $250. You saved us $200!!!! Thank you so much. Your explanations and video worked wonders for us. I plan to send an email to all my friends to recommend your sight!!!! Ganesh and Julie
Good day all: I purchased an Epson Stylus Color 850 off Ebay for $15.00 that had no black output. The original idea was to use it for repair parts for the one we have in our office. However, after reading about your "Head Cleaning Solution" for Epson Inkjets I thought I would give it a try. I followed your clear, concise, and short instruction sheet. After repeating the injector step a second time, I was overwhelmed to see black print, thank you! I now have another, perfectly good, $15.00 printer. Regards,
Paul
| | HP 5L/6L multi-sheet/no feed repair kit |
Moe, I found your company thru a "google" web search for "HP 6L paper jams". That search returned names of your company as well as other companies that offered similar repair kits for $50 more than yours and theirs was without video instructions. After reading your web page (and especially the testimonials) and the 100% success rate with this kit, I decided your kit would be the way to go because of the technical expertise you exhibit (you are not a "parts swapper") on your web site. I consider myself to be a fairly expert DIY'er and am not afraid to tackle almost any repair job (provided that it is not too high off the ground). I want to thank you and your company for the excellent mail order service and HP 6L multi-sheet feed repair kit you supplied. I ordered the kit on a Friday (before Noon, your time) and received the kit via USPS mail on Monday! The video enclosed with the kit is an excellent teaching tool and certainly makes the installation a lot simpler. I had never had my 6L apart (I wanted to give its innards a good cleaning in hopes that it would help the paper feed problem, but didn't know how to get the cover off.) - the video explains disassembly (and all other facets of the repair) in a manner the written word could not convey. So, I sat me and my printer down in front of the TV and had at it. All in all the repair was painless, and I saved at least $99 (the quote from the local CompUSA repair facility for minimum printer repair labor) by DIM (doing it myself). And, the kit success rate is still 100%! The printer now works perfectly! Thank You! The only trouble I had was that the orientation (where the high side went) of the paper pickup roller could have been explained better - perhaps noting the relationship of the high side of the roller to the black and white cams on the shaft. The video was not quite clear enough to show the position of the paper pickup roller. Had I been more observant of the arrangement of parts on the shaft before I disassembled it, I would not have had the trouble, but after lots of stop-action video review, I was able to figure it out, and it must be right, because it works! Again, thank you for the excellent service and quality of the repair kit! Walter
| | RE: HP DeskJet 2000C False "Ink Low" Message Repair Kit |
Dear Customer Service Thank you very much for the HP Deskjet 2000C False "Ink Low" Message Repair Kit. I cannot praise your service enough. I had tried unsuccessfully to obtain such a kit in the UK and even got a quote to have my printer fixed in a UK repair shop but the cost would have been astronomical. Having found your web site I reluctantly ordered your kit with great trepidation. You hear all sorts of horror stories about orders via the internet using your credit card. I received the kit within 7 days of confirming my delivery address by email and after watching the video you sent with the repair kit a few times spend 15 minutes removing my old ink unit and inserting the new one you sent me without any problems. My printer is now as good as new. I would highly recommend your services to anyone especially to those in the UK where, in my opinion, we are overcharged for computer and printer repairs. Please feel free to use my recommendation in any way you wish and thank you again for providing such an efficient and inexpensive service. Yours sincerely
Peter
| | HP LaserJet IIP/IIIP 12 Door Open or No Toner Repair Kit |
Thank you for the great products. I ordered both an HP LaserJet IIP/IIIP 12 Door Open repair kit and an Epson Ink Jet head cleaning kit. Both worked out well. I am most pleased with the LaserJet repair, it was a snap to install after watching your CD video. This is Great, for the cost of an Inkjet print cartridge I get my laser printer back. It would not have been cost effective if I had to pay someone to repair it. I searched the WEB with the hope that I might find something like your product. I thought that the problem with the printer was most likely something simple but I had no way to determine what failed. What a great find for me, everything in one package. Thanks again
Mark
Moe,
I have a LaserJet 6L that was an inch away from being tossed. I found your web site, ordered a repair kit, and just finished installing it. Not only does the printer work perfectly now, but it is ten times more quiet. The MPEG video was done very well and I was able to do the entire fix in under an hour. I will recommend this site to everyone I know. Thanks Moe!
Matt
| | Compliment / Success Story |
One for the compliments file! I am sooo mad at HP. I have a 5L that has NEVER fed correctly. Just recently I got fed up and tossed in the garage garbage can, figuring the money I would spend on having it fixed would be better spent on a new printer. I am very mechanically inclined, but laser printers have always scared me; so many little parts, springs, etc. to easily foul me up. Then I ran across your service. The show and tell video is what sold me on the idea. I retreived the printer from the trash, watched the video first, then did the job with he video paused or replayed where needed. I took a little longer than the person in the video, but your experience shows, but less than ans hour all total for me. Ran half a ream through the printer that night and it is now back in use! All the little tips given along the way are invaluable. Without them I would surely have lost some of those parts, or put pieces in backwards. Actually, I wouldn't have even attepmted it without the video guide. Paper instructions would not be detailed enough. Your service is great, and I have already told others about it and my (your) great success. This is the glory of the internet. Thanks so much,
Steve
WOW!!!! I ordered your Multi-Page feed fix for my Laserjet 5L. It was cake to install while watching the video you supplied. Everything was exactly as the video described. Thank you so much. I loved it so much that I recommended your products to my boss here at my company's I.T. Department. Thanks again!!!!
Ron
I ordered a 5L/6L printer kit which included the pickup roller and the pads. I was a little hesitant about doing this job myself because other websites warned of the level of difficulty, but rather than pay in excess of $100 to have someone else fix it, I figured I would give it a try. It would have been a difficult task, but the instructional CDROM that came with it was EXCELLENT. No problems at all, everything in the video was just how it was on my 6L. You guys made this job so easy and I wanted to give you all some props. If you ever need a referral or recommendation get in touch with me. Thanks again for you prompt delivery and excellent tutorial. Good Luck to you all.
Jason
| | Not that you need one more... |
After finally getting ahold of a authorized Epson repair center in Rhode Island (none in my state of Connecticut). The Technician (?) told me that "you might as well take a stick of dynamite and blow the printer up." He said the part would be at least $400 IF he could get it. My wife found your site. Thanks for making it so easy (and cheap.) Frank
Hello Customer Service; I received the repair kit yesterday, installed it had the printer up and running in a half hour which represents a 3 day completion time from problem to solution. I want to tell you that I am very impressed with your company. To be able to provide probable diagnostics and solutions online is very empowering to the world of computer users. I recognized the potential when your web site link was provided to 2 different questions presented in the Apple Support Discussion group at Apple.com. To have the satisfaction of doing it myself is priceless and the low price - compared to a fuser assembly that would be offered by a service center - is validation to the process. One very fulfilled customer,
Norman
Moe, You're the greatest!! I've been putting up with my 5L grabbing the last few sheets of paper for the last year or two!! The other day I did a Google search and found your web site and repair kit. It was really fun to do!! The CD-ROM instruction video was extremely helpful. It's been working great!! My printer and I have a brand new relationship, I can't believe I was ready to throw it away!! THANKS AGAIN!!
Michael
| | Thanks for the great service |
Just a quick note to let you know how much I appreciate the service your company provides. I recently purchased a scanner motor assembly and feed roller repair kit for my HP IIIP from your company. This printer had been sitting in a closet for almost two years after the error 52 first occurred. Several days later when the parts arrived, I installed them without any problems. The videos were very good. When the job was completed, the printer was working again. The error 52 was gone and the feed problems I remembered it having were fixed. I guess after sitting around for the approx. two years the top output rollers had softened enough to make them useless. I ordered the accordian repair kit on 12/17 and just received the package today. This repair only took 10 minutes and the printer now works as good as it did when new. Thanks again for the reasonable prices for the parts and the excellent instructions. It's nice to see a company like yours that delivers as promised. I highly recommend your company. Sincerely,
John
| | Your HP LaserJet IIp Error 52 Kit |
Two years ago I started my own business. I had an old HP LaserJet IIp that still worked great and chose to use that as my business printer. A few weeks ago, the IIp stopped working and showed an Error 51 message. My business printer was in trouble and so was my business. I took the printer to a local computer repair shop. They diagnosed a scanner motor failure and quoted me $389.99 to fix it! I politely said no thank you, when I could buy a new laser printer for much less. Before buying a new printer and giving up on my IIp, I did a Google search for "HP LaserJet Error Code 51" and found your site. I ordered your $49.00 Error 52 Kit (because the information on your website indicated that Error 51 is similar to Error 52 and the repair shop had already diagnosed the scanner motor failure). Your kit arrived in two days. The step-by-step CD video instructions were fool-proof,and, in less than 30 minutes, my trusty HP LaserJet IIp was back up and running. Thanks for saving me $340! Rick
Please pass on to your staff my appreciation for the excellent service you give. I received my error 52 kit for my HP LaserJet IIIP today, and thanks to the accompanying video, I was able to fit it and restore the printer to working order in under 30 minutes. It may sound strange, but getting your kit all the way from California was easier than getting the printer serviced here in the UK, and quicker as well! Once again, my thanks to all of you and I will be recommending your business to anyone who needs to repair a printer. Regards,
Steven
| | RE: Order Receipt from fixyourownprinter.com |
We received our order and installed the part. Easy!!! Thank you so much. Not only did it save money by not having a technician come in, it also saved time. Thanks again,
Lynda
| | Thanks for the great service! |
After diagnosing my 13-year-old HP IIP’s problems on your web site, I ordered the parts needed to repair it. The parts arrived here in Ohio in just three days. The CD instruction video made the installation a snap. In less than 30 minutes, my old reliable printer was up and running again. I spent just $50; local repair technicians wanted at least $75 just to look at the machine. Thanks for the great service you provide!
Joseph
| | Printer repair kit for HP 5L Paper Feed |
I just had to write to congratulate you on both your excellent service and products. I ordered my repair kit on Monday morning and it arrived in the post on the Friday of the same week, the amazing thing about this is that I live in England!! Incredibly fast service. The kit was excellent with everything laid out on the CD video to follow step by step. I have never attempted a repair like this before, but with the video, it's as good as having a highly skilled engineer stood with you, for as long as you need while you get the job done. My printer is as good as new - I'm delighted. And the big bonus is the price, just to buy the parts from a UK supplier would have cost more than the kit and of course this would not include the video, which on a repair like this for a novice like me is a necessity. Thanks again Best wishes from the UK
Howard PS Please feel free to add this to your website testimonials if you wish.
Hi Moe, I received your hp-laserjet-II error 52 repair kit just an hour ago, and the printer is up and running again with almost no effort. I'm very happy. I'm extremely happy having my good old printer back ! regards,
Rob
You guys are the BEST!! Thursday morning I was sweating having to buy a new printer...Saturday it was fixed and printing the best it had printed for six months...no jams...no multi-sheet feeds!! No ordering hassles. Just fixed. That was so much fun, I wish I had another printer to fix...well, not really. I am very grateful I found your site. Thank You, Thank You. Totally Satisfied,
Roger
Moe - Thanks for your site and the printer repair kit. When my Apple LaserWriter 16/600 started accordian folding the bottom of pages, I surfed around and discovered your site. I was somewhat leary of ordering your kit since you had no specific "testimonials" about this particular printer, but figuring most laser printers are about the same, I decided to give it a try. When your kit arrived, I popped the tape into the VCR only to have it eat the tape and refuse to spit it out! No problem, you shipped me another tape. Thanks! On to another VCR and the printer repair. Your instructions were unusually clear (a rarity these days) and easy to follow. I was able to complete the procedure in about 2 hours and the printer now works great! BTW - My only other option for getting this printer fixed was to drive 60 miles to TechSource. They quoted me an estimate of $200 for parts and $50-100 for labor. (Compare that to $47.12 and 2 hours of time.) When I asked what parts they were going to replace, they told me that was a trade secret! Martha
Finally got around to installing the other day. The video was great, makes it easy when you have such crystal clear directions! Great idea you have going. Jon
I purchased a printer repair kit from you some months ago. I postponed attempting it, due to the possible difficulty and of course, I am busy as ever.. However, I recently popped your video in and sat down with my Apple Laserwriter 16/600 PS and guess what.. As I watched the video and followed your instructions, I had my printer fixed in less than 40 minutes. WOW! I would like to state that I am impressed with your service, product and the knowledge that was shared in your video. OUTSTANDING would be the word. I had my printer supposedly repaired by some less than efficient person and purchased your kit with the "what the hell, it cant get any worse" attitude. Plus it would have cost me more than the $40.00 bucks just to have someone tell me what was wrong. To you.. your staff, your excellent repair man in the video.... I Michael,would clearly and loudly like to say.... "Thank YOU and You people ROCK!" If by some chance you should ever need any performance after market products for your import automobile, I would greatly like to extend my appreciation and offer anything you want at wholesale cost. Not much, but it is what I do.. Once again..
Thank You!! Michael
| | Re: Order placed on 12/03 |
Greetings and Salutations... Just wanted to drop a note and let you know that the pickup pad came in today, finally. I also want to congratulate you on a really well done product there. The instructions for replacement were exceptionally clear and easy to follow, and, now the printer is performing like new again. Needless to say that is just thrilling as all get out for the folks in the shop who have been spending half their days recently sorting out printed pages from mis-fed pages, and spending other big chunks of their productivity on fiddling with the printer. Thanks again
Dave
| | Re: Recent Order (Scanner motor kit) |
Part arrived within 2 days.
20 minutes of video.
30 minutes to install and test.
Great instructions, great results.
The laser that I was told was not worth repairing is fully functional.
Great service. New laser for $54. Great deal.
Thank you for being in business. Donald
Thank you! The kit arrived, I did the repair and my LaserWriter Pro 630 is once again working. The repair technicians I spoke to before ordering your kit suggested I just toss the printer because it couldn't be repaired for less than $200-$300. Thanks for a wonderful service.
Teresa
On 22nd March I bought an HP LaserJet 6L feed repair kit from you. The video was amazingly good - the fellow involved is a star! The repair was made just so easy - thanks. Just wish we had such service here in the UK. John
I ordered a 5L/6L printer kit which included the pickup roller and the pads. I was a little hesitant about doing this job myself because other websites warned of the level of difficulty, but rather than pay in excess of $100 to have someone else fix it, I figured I would give it a try. It would have been a difficult task, but the instructional CDROM that came with it was EXCELLENT. No problems at all, everything in the video was just how it was on my 6L. You guys made this job so easy and I wanted to give you all some props. If you ever need a referral or recommendation get in touch with me at --. Thanks again for you prompt delivery and excellent tutorial. Good Luck to you all.
Jason
| | Repair kit received with thanks |
Dear "super-technician" Thanks for the HP 5L-6L paper jam repair kit. I ordered it on a Sunday and had the package delivered on my doorstep in France the following Friday. Took me about 2 hours to install. By the way, I think watching the video on a cd (MPEG) on my computer was much more handy than actually watching it on a TV screen, as you can easily pause and rewind the video. Although I did not catch some of the (technical) names of tiny bits and parts (due to the American accent, which I am not familiar with), the whole thing was so clear that it made the operation a breeze. Congratulations on the excellent "didactic" tone of the technician (have you thought of being a teacher? have you been one in another life?). Congratulations too on your excellent idea of providing the necessary parts to make my old faithful HP 5L come back to life. I am currently writing up my thesis, and was rather apprehensive of having to print around 500 pages by inserting the sheets one by one! One funny thing is that I came upon your site quite by chance, as I was looking for information about color calibration after I had purchased a new color ink jet printer... ALL THE BEST,
Joseph
| | LJ4 accordion jam / exit jam kit |
I've been having problems with my Laserjet 4 getting the "accordion jam" and "wave" for several months. I figured it would be better to just deal with it rather than pay for the "professional" repair (enough money to pay the majority of cost for a new laser). I've been considering trying to get the parts and do it myself, but was worried about doing more damage than good while "fixing" it. I saw your site and reviews and figured I'd give your repair kit a try. Two days later, the package was at my doorstep. I played the video and went step by step with the easy to follow instructions. In less than an hour, my Laserjet 4 was printing like it did the day I bought it new (7 years ago). There was no way I'd have been able to figure out how to change out the parts without your super video. My money was well spent on your kit, and I'll recommend it to all of my friends. Sincerely,
Mark
I cannot tell you how un-@#$%^$#$-believably easy it was to repair my printer. The ONLY reason it was easy was because of the video you included. Fast service, quick shipment - just THE BEST. Thanks for helping me fix my HP IIP scanner motor! No more error 51/52. You guys are simply the best! Thanks!
Dave
| | Regarding installing new scanner motor |
in HP Laser IIIP! I just am at a loss for words. You guys saved the day for me, I followed you instructions and my IIIP is up and running fine with the new motor, the repair was easy with your help. You can be proud of your business, and your staff. I just don't know what to say except - Thanks for being there! Best regards,
Gene
| | Thanks for a great product. |
The 5L multi sheet repair kit arrived here in the UK in just a few days. Great packaging, no problems. I Watched the tape right through then sat down in front of the TV with the printer and a The video is just right, logical, easy to follow and tells me just what I need to know ! Very impressive ! Thanks for a great product at a great price, will recommend you to all I can and fixyourownprinter.com will be the first place I go if ever any of my printers cause problems in the future. All the very best,
David
| | Re: Personal LW 320 problem |
Hi Moe, Just wanted to say that I received the new heating element the other day, and finally got a few minutes to install it today. It was really easy -- thank you! It was fun to poke around inside a machine again. And our LW is up and happy! Best wishes for your business!
Karen
I received my HP llp 12 error kit and followed your video tape. It was so easy that I enjoyed doing the repair. My HP is in tip top condition now. Thanks
Phil
Folks - I want to thank you for running an outstanding service in support of those of us who repair our own equipment. I was given an HP LJ III that was having problems. Thanks to your site I was able to easily correct the 51 error, and after ordering your PICKUP JAM REPAIR KIT, able to get the printer operational again, all at an outlay of less than $40. (This printer has a lot of life left in it - current page count is only 15,580 pages.) I ordered the PICKUP JAM REPAIR KIT online on 4-11 and was totally amazed when it arrived on the 4-13. Talk about service! The instructional video was great. I would never have been able to do the repair without being shown the steps. Again, thanks for the fantastic support. Bravo Zulu to you and your staff!
Terry
Moe - just fixed a paper feed problem with my laserjet 5L that had it out of commission for the past year, thanks to your kit and video. It worked perfectly (even though I popped the one retaining clip and almost lost it, exactly like in the video :-). I just saved over $200 NOT buying a new laser printer... thanks!!!
Guy
Greetings, And thank you all for a positive and successful HP 5L repair experience. Following the video to the extreme of losing the e-clip at exactly the same point... :) :) :) In everycase, it was enjoyable, and I look forward to any possible opportunity to make additional purchases. Be well,
P.K.
Thank you, Thank you, Just installed the Multi-Sheet/No Feed Repair Kit in my HP 5L after watching the video. Everything went smoothly. You guys are great! Thanks again, it was a wonderful experience. My wife said that I did the repair in less time that it took to watch Moe do it... and I didn't lose the E-clip! Terry
I just received and installed the separation pad kit for my HP 5L printer. It has been having trouble for many months (jamming, multiple sheets feeding), and I have been forced to use it as a single-sheet printer - what a pain in the ass! I don't remember how I happened to stumble upon your website, but I'm sure glad I did. The $35 I sent to you for the kit to correct the problem was the best money I've spent in some time! Man, I sure wish I had heard about you before. The video was great ... I especially liked the part where the tech. "lost" the e-clip retaining clip, as it went flying into the air. That was a fine example of why to be careful when removing said clip, as home users don't have a surplus on hand! Thanks for a very helpful (economical) solution to a frustrating situatiuon. I shall certainly share your website with my friends. Cheers!
Scott
Hi, I just purchased and installed your exit jam kit for my Laserjet 4. It works great!!! I told my friend who had the same problem, he ordered a kit also, and now his LJIV is like new again. The video instructions were great (providing the video made me choose your product) Keep up the good work! One more thing. I have a Laserjet 4siMX that I would like to install the duplex option in. Do you have instructions for how to install it (Or can you lead me to someone who can help) HP is useless, they won't even accept an email unless the product is in warranty. Thanks again!!!
Steve
Hi Moe, I want to thank you for your terrific website. As i techie, I use your site as a resource, and it has been most helpful.. unlike the HP site which is basically worthless. I really appreciate all the work that has gone into providing all that information. Have a good weekend,
Katie
Moe, I have 2 LaserJet 4 printers. Within the last 2 weeks I purchased and installed the kit to solve the accordian paper problem. The video made the job very easy. The printer is working very well. Thank you.
Gene
I just wanted to let you know that I am very impressed with the useability of your website to find the appropriate parts to fix printers. I found the solution to my problem and ordered the piece (which was 10% of the cost of ordering a repair kit from HP directly) and had no trouble fixing it myself with the help of the CD that took me through the process step by step. I will definitely recommend your service to anyone who has a minor problem with their printer. Thanks again for your great service.
Malora
Moe, The kit arrived, perfectly packaged, and well within the time frame you mentioned. It was a breeze to install, and guess what, my HP IIP printer now works perfectly, no more the ugly ERROR 52. I can't believe that there are honest people out there who helped me resolve this problem. HP was asking for a fortune to get it repaired, I was ready to throw it into the garbage bin, and now it is back to normal with only a fraction of what it would cost to get it repaired. Needles to say, I have silly smile on my face now. Thanks again, keep up the good work and keep those prices as low as they are today. I will definitely knock on your door the next time I have a problem with any of the two HP printers I have. Birol
Just wanted to drop you a quick note of thanks. I bought the HP4 accordion fix kit an it arrived in two days. 20 Minutes to fix a problem I've been struggling with for 6 months. The instructions were clear and the video helped tremendously. Keep up the good work! Steve
| | thanks, you guys are awesome... |
I brought the pickup jam kit, it was a snap to install, gave ol' reliable a new lease on life. Thanks for doing this business. Found you on Google. A satisfied customer,
P.J.
I just wanted to send you a note. I got the kit on Saturday and yesterday I used the CD and followed the instructions. My printer is now working GREAT !!! Thank you very much. I knew the roller and pads were bad but did not have a clue on how to open the case. You instruction were flawless and it only took me about an hour to get it working. Thanks you again
Jimmy
I just replaced the density board on my ancient IIP and once again it is a printing fool. Thank you very much for your service. The movie was very helpful in guiding me through the process. Donald
Moe: Thanks for your excellent service! I only wish I had known about you sooner. As an experienced electronics technician, I don't mind working on printers, but I lack an in depth knowledge of diagnostics. Your web site made it easy to find the right part to replace. The part arrived, along with the video showing clearly how to open and service this exact model of printer (Apple Personal LaserWriter NT). With your instruction, I was able to open the printer and replace the board with absolutely no problems. It worked perfectly as soon as I put it back together. I have already begun recommending you to others. Keep up the great work. Leland
Hello, Just a quick note to let you guys know how happy I am that I found you. My kit arrived promptly and the repair (error 51) was a great success. And, I even get to keep the cool little mirror from my old motor to play with. Thanks, and keep up the great work!
Tom
I had to drop you guys a quick email to let you know how pleased I am with how you guys do business. I, like many others, had been frustrated by the HP 5L multiple sheet feed problem. I was searching the web blindly for some support on the problem, when I luckily stumbled on to your site. I found the kit, ordered it, watched the video and installed the kit and now the printer works as good as it did the day I bought it. The video really made a big difference. I'd recommend the kit to everyone who has 5L multiple sheet feed problem. Best $30 you'll ever spend. Thanks again,
Brian
| | Laserwriter problem-can I fix this myself??? |
Moe: I just wanted to let you know that it took me less than an hour to fix the multi-sheet feed problem on my printer. The CD ROM was great as I could go back over the parts I had trouble with several times. I was ready to buy a new printer but for $34 including shipping and $48 for a new toner cartridge my printer is like new. I have already recommended your company to several friends.
Hal
Moe, I have received the kit. Thank you very much for your help. This is an incredible service, I have done exchange in less then 10 minutes and it works great. -paul
I successfully installed the LaserWriter II pickup jam repair kit - the video was extremely helpful, and now my printer is working again. The only minor trouble I had was a few stripped screws and not tightening the screw holding the pickup roller in place enought at first, causing it to pop out of place. Many thanks. I was fully prepared to spend hundreds of dollars buying a new laser printer because I expected that repairing the old LaserWriter would cost almost as much. However, thanks to your kit and a logic board upgrade I put in a year or so ago, the LaserWriter IINT I purchased over ten years ago (now a IIg) is serving me well and ought to continue to do so for quite some time. I will wholeheartedly recommend your repair kits to anyone else in a similar situation. :) Dan
Thanks !!! - Your Wiper blade kit really was easy to install (instructions could use pictures) and did fix my smudge problem. Don't need a new printer after all! Mike
Hi, My name is Phil. I purchased a 5L/6L Feed roller repair kit a few months ago. It fixed my problem and I was so pleased with the kit AND the step-by-step video, that I posted a message on the HP printers users forum BB stating so. I've had a couple dozen folks e-mail to ask me where I purchased the kit and have been referring them to you web site pretty regularly. If you're getting a few more orders than usual for that item, this may be a contributing factor. Thanks again for helping out!
Phil
I got the Epson cleaner and the AC power module replacement kits today in the mail. After scanning through the video once, I let it play and took the LWII apart in (nearly) real time. Replaced the AC power module and the ozone filter, put it all back together, hooked it back to the network and AC and... ...it worked! So now I've got my LWII back (just in time for tax season). I've soaked the Epson's black ink sponge pad with the cleaning solution (color works OK), and tomorrow I'll see if I've got that back too! Thanks again for your site and for your help.
John
| | testimonial on repairing HP 5L |
Giving credit where credit is due. Our HP 5L was grabbing whole packets of paper. We were inserting it a sheet at a time. Read this newsgroup, got a lead for this company: http://www.fixyourownprinter.com Just a happy customer. The directions were superb, the parts were reasonable and sent promptly. We are back in business.
Dan
Just wanted to say thank you for the quick fix on my HP 1100. That little pickup pad you sent works great. I will tell everyone about your company. Thanks again....
Scott
| | Thanks for the great products |
Hi, I ended up using your product after accidentally buying a couple "repair kits" off of ebay. It turned out that the kits sent to me from ebay actually made the printers go from a multiple feed issue to stop printing completely. After watching your video I was able to install two kits into both HP 5L's and now they print like new! One of the printers I got for free from my friend when he found out how much HP would charge him to fix the printer! Cope
Moe, I wanted to send a big "Thanks!" from me. I went to the public forums to find help with my Apple LaserWriter IIf. I had another one and thought I was having a problem with the fuser assembly. You told me to just replace the cartridge...and viola! It worked. I can give the LaserWriter IINT back to my buddy! Thanks...rest assured, I'm going to tell everyone about your site and kits!
Gilberto
| | Thanks everything works again |
I ordered 3 kits from you, the 52 error, and the top accordian fix on my HP IIP plus, the multifeed, no feed for my HP 5L. All three kits were easy to do and everything went smoothly thanks to your videos. The 5L feed fix and the 52 Error fix took about 30 minutes each and the accordian fix was done in about 2 minutes. I will recommend your service to anybody. Thanks.
| | Re: HP Laserjet IIP Error Code 12 |
Moe, The repair kit for the HP LJ IIP Error Code 12 arrived this evening. The videotape directions were a big help, and the new density control board was a snap to install! The printer powered right back up, and is back to it's working self once again, and prints just fine. Thanks for all your help! Your diagnosis was right on the money. Feel free to add this to your testimonial listing. Very best regards,
...HLL...
| | Thanks for the great service! |
Dear Moe, Thanks so much for the kit. It was WAY too easy to install and follow the video. The part was replaced in minutes with no screws left over! :) I know that we will order the other kits as the needs arrive. Thanks again, and I recommend these kits to anyone interested in fixing their printers! Matt
Moe, Another glowing testimonial. I quickly and easily did all the service on both the HP deskjet and the older Apple PLW with the aid of your kits and videos. They're both like new now and probably good for many more years. My additional praise for your speedy e-mail and telephone responses. The first time I e-mailed you with a problem, I fully expected no response, or at least a week lag time (the usual industry response). When I got your e-mail reply 3 HOURS LATER I fell out of my chair! Keep up the great work, and more power to your quest for "(printer repair) world domination". Wayne
| | even a dope like me can do it |
Moe ... Installed your Exit Paper Jam kit in my LaserWriter Pro 600 last night. OK, it took me 3 hours because I am a complete nimrod when it comes to mechanical things (didn't get that gene, I guess), but it's in, and the printer works great. Suggestion to my mechanically-challenged brethren: when it's not coming together, take breaks, watch and re-watch the video, and try again. The video really does show everything, but sometimes it helps to watch a particular part of the procedure a few times before attempting it again. The two hardest parts: those darn E-thingies that you have to pry off; and the seating of the repaired unit back into the printer (this took me almost 45 minutes, and the top cover simply won't go on unless it's in there properly). Some close-ups of how those little latches look when the unit is properly seated would help. Thanks a million. You saved me about $100! One final thing: do you guys sell re-conditioned toner units for the LWPro 600? Thanks again.
Jim
Moe, I've been in the computer business for about 5 years and haven't seen anything like your website and service. We just recently started venturing into printer repair and found your site by doing a yahoo search for the error code the printer was giving us. Not only was your info right on but after we got the product in, my tech slammed the instruction video into the VCR and had the printer fixed in 30 minutes. Thanks so much for your website and service. It is much needed. You will have us for a customer for sometime to come. Our only question is this. Are you going to add to your list of printers to include Lexmark and maybe some more Apple? Again, much thanks,
Richard
Just wanted to pass on a note of thanks. I have been dealing with multi-feed problems with my 5L for a few months now. I got fed up and went to a local printer dealer to buy a new one. After looking at prices for a new laser, I returned home, angry and frustrated. Looked on the internet and found you guys. Read about the kit and was sold after reading the testimonials. Got my kit in two days. The video was invaluable--made things very easy and step-by-step. Had my printer working like new in about 20-30 minutes. Thank you for your service. AJM
Thanks for the easy-to-follow directions for fixing my HP 1100. Your kit worked like a champ and I had it changed in under 10 minutes. Hard to believe I've been going 2 years with this problem! Thanks Again!!
Jimmi
Dear Moe, You saved me over $60 on an accordion fold type repair. The repair was extremely easy after I got the kit from you, and I spent less than half the time fixing the printer than I would have spent taking it to a shop. I'm recommending you to my friends, colleagues, and family. Michael
I just got my kit yesterday and watched the CD-ROM video this morning and went through the replacement. It works like a charm! I had been tearing my hair out practically over that printer. I loved it when I bought it but it got to be such a pain to baby-sit it while it was printing that I'd started to save for a new printer (which I truly can't afford right now) Anyhow, I wanted to thank you. You parts and instruction video was just right and I really appreciate the philosophy of your business-that you're willing to tell people how to help themselves and save money. I was ready to junk the printer and that would've been a shame. It's a good little printer for a small office or home and I imagine I'll keep it for another seven or eight years. Best $35 I've spent in quite some time. Thanks so much,
Jim
Thanks a lot. Video was great. This IIIP is in great shape thanks to you guys. Mark
Hi, I just wanted to say, THANK YOU!. I bought a used HP 5L for $40, and it had a feeding problem. I then bought your 5L repair kit, and it works perfectly. So i bought a perfectly working used HP 5L for $70 total with a 40 minute investment in time. you guys rule! Anh
| | Great Video! [HPLJ 5L/6L MS/NF Repair] |
Dear Folks at Laser Service, I recently received my two repair kits and the video 'HPLJ 5L/6L Multiple-Sheet/No-Feed Repair Video' and repaired my 6L and a client's 5L with the multi-feed problem. The 5L was unusable, apparently due to a sensor problem after a jam. Both of us had endured months of incredible aggravation as the printers sucked 5 and 10 pages at a time. I loved the video! Especially the ending, '...this completes the repair...'. To celebrate, I printed a 30 page document--not a single misfeed. My only regret was not hearing about you (on comp.perihps.printers) before I tore my Epson 740 apart and threw it in the garbage, after getting one replacement from Epson, because of constantly clogged printheads. Thanks so much, and Best Wishes,
Joe
I've just completed my 2nd LJ4 Accordian Jam repair. Your kits are absolutly tops, Moe. I did the job in 45 minutes, this time doing the repair as I watched the video. Keep up the fabulous work! You've got my support in your quest for World Domination of the Printer Service Market. One SATISFIED customer,
Stuart
Moe, I just received in the mail my printer roller repair kit. WOW!!! I used it on my HP Model 360 FAX, printer, etc. and it now works great!!!! It was the best $1.00 I have ever spent. I was going to send this letter as an email, but I figured it would be apropos to send it as a FAX. I will let my associates know about your service and I am sure you will be receiving requests in the future from up here in Portland. Thanks for your service,
William
Hi Moe, Got the kit on Saturday and just fitted the replacement parts this evening.
Wow :-).
The problem has completely disappeared... its like a new printer. I was seriously going to dump the problematic 5L a few weeks back and buy a new LaserJet 1100. Anyway, it was worth every cent.. thanks. Yours Faithfully
Khalid
THANK YOU very much for the Laser Jet 5L repair kit. I was ready to chuck the darn thing out the window if it wasn't for the roller repair kit. See you again in 50,000 +/- pages! Pleased Customer,
Scott
| | Thank You very much for Your speedy delivery. |
I must say, that I was really sceptical when I ordered the scanner-motor. But with your video, replacing the part was as easy as it can be and my good old HP IIIP works again like a champ. Wonderful !!!
Erich
On Friday July 6, 2001 my Digital DECLaser 1152 (engine HP IIP/IIIP) stopped working. Our Company IT tech/support person said it could be weeks to get it fixed. We would have to find someone who would repair an older Digital laser printer and at a service rate of $60 to $100 plus parts. A quick search on the Google search engine led me to your site. The questions and answers trouble shooting guide listed my EXACT problem, and a simple inexpensive solutiuon. I took a chance and filled out the web order for the repair kit for my problem. I was amazed that in less then 2 hours I had e-mail confirmation of my order. More amazing was the fact that I am in Ohio and the parts kit shipped the same day as ordered and arrived Monday AM early. Although there were no written instructions on installing your replacement part, the four color photo's with arrows was sufficient to allow installation of the part in about 10 minutes with absolutely NO problems or hassles. My laser printer is now working once again thanks to your extremely fast service and quality products. Thanks once aqain for the PROMPT response and the opportunity to fix my printer in the most inexpensive way possible! Rest assured, when we have printer problems again your website, www.fixyourownprinter.com will be the first place we go for help! A very pleased and satisified customer..
Bruce
I cannot thank you enough for both your prompt service,and for offering this Okidata smudge bar in the first place :) I have had this printer for almost ten years, and it has had the smudging problem for the last two years. I usually "got around" it by printing 2 sheets at once, as the second sheet usually came out clean. I can't believe it's back to "normal" for such a reasonable price too. Again, thank you -- it's like I've got a new printer again! I truly appreciate it. Jill
| | Add my comments to your Testimonials |
It's tax time, time to print a copy of my returns, oh ....darn! My trusty (and old) HPIIP plus is reporting error code 51 and and occasionally error code 52. It also sound like some little motor was spinning far too fast. Occasionally after many attempts with I would get it to print (no high-speed motor noise). A very quick google search "hp printer error code 52" pointed me to you folks. I read and searched the testimonials for 51 & 52 errors. It seemed that all the very happy customers had reports their problem as 52 errors. I was a bit reluctant to order the scanner motor kit because of this infrequent mention. I'm very happy that I took the gamble. In real-time repair mode ran the CD Repair Video and was almost able to keep up with it. I had to pause a few time to find the correct screws. The installation and test took only about 35 minutes. I'm also very glad you added the additional checks. I found that my drum clutch was also cracked. It hasn't caused a problems so far, but that part's on order too.You folks offer a great service at a very fair price. The repair video really adds to to a quality kit. And, thank God for "google"! Regards,
Vern
| | HP 5L/6L Multi-Sheet/No Feed Repair Kit Testimonial |
Just thought I'd send in a word of thanks for the repair kit. It did the job! My 5 year old HP 5L had quite a while ago taken on the annoying habit of feeding more than one sheet of paper through when printing, so we'd been living with having to manually feed each page one at a time - what a pain! Then I recently decided to get the thing fixed. This was not a cheap printer at the time of purchase and I hate throwing things away. Unfortunately all the quotes I was getting from computer stores was that it would cost over $100 to fix. Then I noticed a newsgroup posting someone else had made suggesting your repair kit as a great way to go. So I looked at your Web site, read the testimonials, looked through the message board and decided the price was worth taking a chance on. The kit arrived a few days later and today I sat down and did the deed and fixed my printer's problem! Anyway, thanks for the service. Computers and hardware are made out to be such a mystery to consumers, a service like yours helps us tremendously - at least those not so afraid to tinker just a little (and I'm always very cautious of doing so for fear or breaking something or blowing a chip with static electricity). Sincerely,
Dan
| | Re: Apple PLW 2 Blinking Lights (At Print) Repair Kit Order |
I just wanted to send a quick note of thanks. Because of your video and parts, our Apple Personal LaserWriter NT is working again! I wouldn't have tackled it without the video. You are doing a great service to laser printer users everywhere! Finest regards,
Bill
I received my HP llp 12 error kit and followed your video tape. It was so easy that I enjoyed doing the repair. My HP is in tip top condition now. Thanks
Phil
Just wanted to let you know that the installation of the HP 5L repair sep kit went flawlessly. Thanks very much. The CD instruction disk was great. I did have the yellow light go on when I first tried to print but, dummy me, I forgot to re-install the toner cartridge. Stan
I received the part and tape yesterday. Took 15 minutes to replace part and printer works great. Thanks for your help. Very impressive service. Have told my friends. Ralph
Good morning. I have about a dozen LaserWriter II Apple printers, some of which have seen better days. I was reluctant to toss them, as I knew they're salvageable, but the estimates from the local shops were many times what I was willing to spend to repair them. I read about your site someplace, can't remember where. One recent Sunday night, with some trepidation, I ordered pickup jam kits for 2 machines. The kits arrived the following Thursday. The video cassette arrived smashed, but I carefully glued it back together and watched it. That evening I installed one of the new infeed rollers. The job took me about 45 minutes. The printer works perfectly. Two evenings later I installed a kit in another printer. This one took longer as I dropped a screw down some God-forsaken hole and I finally found it after removing the logic board. This printer also works perfectly. Not only am I impressed with your parts kits, but that video makes your service many times more useful. There are many things people would attempt to repair if they could only first see a demonstration, and your video fills this need very well. I checked a local shop for parts prices now that I know what's needed to repair more printers. The prices I was quoted for parts are at best equal to yours, most are more expensive, and some aren't even available. So I have placed an order for more repair kits. I am confident that soon my printer fleet will be running as well as the day it was new. Please feel free to use my experience any way you wish. Sincerely,
Jay
Received the kit. Thanks for the great video, I could not have completed the repair without it! Everything went smoothly and the printer is well again! Thanks again and Merry Christmas.
Chuck
| | I Fixed My Own Printer!!!! |
Moe: Thanx a bunch for the HP5L multi-sheet feed repair kit. In fact, you guys didn't send it out as promised, so you waived the postage when you finally did send it! I fixed my own printer!!!! For only $29.00. Really, it's not difficult at all and the (new) video makes it very clear. The whole process took me about an hour. The local shop wanted about $150.00 for the repair. No more muti-sheet feed problems, it runs like a charm. Thanx again,
Elise
I received the parts and they have been installed with no problem, aided, of course, by your CD. The Laser Service format is so simple in its concept yet so valuable to maintaining the life of older equipment without spending too much. Thank you for your service.
Scott
| | Re: Scanner assembly for an HP 1100: Success! |
Moe, Lovely! It worked!! I.e., I got the video, cleaned the scanner assembly on my HP 1100, and it's now as good as new. Thanks *very* much!
Phil
Thanks dude,
Your error 52 kit has my IIP (the volkswagon beetle of printers) back in business. While it's not as hard core as getting down with the service manual and a multimeter, it is much easier to follow. Cheers for a cheap well done kit and a very slick web site. Brendan
FYI - the kit worked great - many many thanks! I did not really need the instructional video that came with, but it was reassuring to watch the first part of it, and even though the video was not of professional calibre, it helped things go really smoothly. I was very pleased with your pricing and help, and would recommend you to anyone who has the inclination to do-it-yourself repairs on a printer. If you want to quote me on your site, please feel free to do so, but do not give out my full name or email. Thanks again,
Les
I just wanted to say thanks... Your diagnosis concerning my Star LP 4 was on the money! I ordered a repair kit from you and now my printer is working great. Noah
| | Hi Moe: Got my 52error kit and it's great!! Thanks!! |
Hi Moe: Just wanted to let you know I got the 52 service error kit you sent out again (the first lost by the post office). Your video was super and all is working fine. Thanks for all your help and expertise and for being so generous with your time and knowledge. Thanks again for everything.
Stephen
Hi, I recently purchased a printer repair kit for my HP LaserJet 5L, which was jamming and feeding multiple pages at a time. The kit arrived promptly, and even though I am not the most mechanically-inclined guy, I tried it, and began taking my printer apart. 30 minutes later, thanks to the incredibly helpful video which accompanied the kit, my printer was re-assembled (no extra pieces leftover!) and working as it was supposed to. No more jams, no more multiple page feeds. I am impressed--I didn't think I could Fix My Own Printer, but I did! You may use this on your website as a testimonial if you'd like. Steve
| | Re: HP III Exit Jam repair kit |
Unbelievable - a personally prepared reply within 15 minutes, late at night, and right on target! I had, indeed, bent the connector back. I fixed it quite easily. The 50 service error is gone and the printer is back in action. Because your advice was exactly right and so lightning fast, I can continue to work from home this weekend rather than going in to the office to print out my documents Sunday evening. That saved me at least 2 hours which, at my hourly rate, is several times the cost of the repair kit. Your customer service exceeded my wildest expectations. Thank you very much.
Atty
Moe, Thanks for the HP 5L feed repair kit. Everything went smoothly. Piece of cake! I did notice some white lines on some of the darker areas that were printed. I think I might need a new toner cartridge. I just ordered one tonight. Anyway, the feed problem seems to be solved. Thanks so much. Happy New Year,
Baher
Moe: The repair kit to replace the fuser lamp in my Epson Action Laser 1500 worked great. The video on the CD-ROM was excellent. The lamp replacement went very easily. Thank you
Gerald
| | Re: LaserWrier IIf vertical white stripe |
Moe, You're a genius! If I didn't know better I'd swear you sneaked into my house and snooped through my printer. That screw was right where you said it would be. Took it out and solved the vertical stripe problem. Thanks again!
Randy
| | Thank You! Thank You! Thank You! |
Moe, Some time ago, I contacted you about my LaserWriter IIg screaming like a banshee. You said to try "tweaking" the connectors. For various reasons (like the fact that I could use my inkjet, and that I'm basically lazy), I put it off. However, this morning, I was trying to kill time beforeheading to work, so I thought, "What the heck." Took ten minutes to find all the screws so that I could get to the connectors, followed the instructions on tweaking, which took all of five minutes, and son-of-B! It worked!! My beloved 12-year-old printer (which started life as a IISC) is working beautifully again! You are awesome! Thanks again! Howard
| | HP Laserjet 6L printer repair kit.... |
Dear folks at Laser-Service... I recently purchased your HP LaserJet 5L/6L Multiple-Sheet/No Feed Repair Kit (VHS Tape) for my HP 6L printer... I just wanted to commend you on an excellent product that was installed with no problems at all and the printer works as new. The videotape was great. If I ever have need of printer service in the future, you will be the first on the list. Keep up the good work and thanks...
Kevin
| | Re: Epson InkJet Head Cleaning Solution Order |
Received, used, worked very well. Thank you!
Al
Hi Moe, I received my Exit Jam Kit for my Apple LaserWriter Pro 630 the next day after ordering it. The CD (it also came with a VHS tape) was excellent. It took me approx. 30 minutes to do the re-build. Upon completion everything worked perfect. Thanks for a great product and a great CD. Maurice
| | Re: Apple II Pickup Jam Repair Kit Order |
Just thought I'd let you know that your kit worked great. The video was very helpful at illuminating the disassembly of the Laserwriter II printer. Thanks!
Jeff
| | Re: Reset HP Laserjet 6L paper sensors? |
Hi there, This site gave me the best advice I have ever had! I have no idea of normally what the different part of a printer is however I look for 20 seconds and found a cure for my printer, pressed on the parts and bang the printer was back in action. I cannot believe that HP wanted GBP20 for this - probably they wouldn't even know how to fix it anyway. Thanks so much!
Jesper
Your kit saved us 200 (GBP) against the price HP quoted us for fixing the printer. The kit arrived promptly and the CD instructional video was perfect. Your warnings of "pay close attention 'cos this is where you're gonna screw up" gave us a good laugh, and also made us pay attention! From opening the package to having the printer back online was little more than an hour. You da man! Regards
Murray
Hello there! We got a laserjet 4 about a year ago from where my aunt works. They said the printer was always screwing up their paper and all, so they didn't want it anymore (they even had a technician check it out, he changed a couple of pieces in it, but never solved their problem). For a while, we thought they were nuts, goes we didn't have any problems with the printer. But a couple of weeks ago, it has started having more and more paper jams. We ordered a exit paper jam repair kit (might not be the exact name) and now the printer works as if it was new! The video had clear and simple instructions. Maybe a thing you could work on is the zoom'ing part of the video, but other than that, a big 10/10! David
| | Hi Moe: Got my 52error kit and it's great!! Thanks!! |
Once again, you've outdone yourself. The kit you suggested I order did the trick. It was a snap to install, and it fixed the problem right away. Thank you. Richard
Hi Moe... Just wanted to thank you for the repair kit for my HP LaserJet 1100. The printer was both jaming frequently and printing multiple pages. I'd print a 10 page document and get a few blank pages in there, I'd be lucky if it didn't jam. I tried multiple types and prices of paper, but nothing seemed to help. I found your repair kit online, I think via one of the newsgroups, and have not had a problem since, problem solved! The installation was easy and could be done by anyone. Thanks very much
Joel
Just wanted to let you know. The Apple LaserWriter Select Fade problem tape you sent we worked like a champ. I was able to clean my laserwriter and put it back into service in about 45 minutes! This has been an excellent printer... running without a hitch since I bought it in 1992. Thanks for your help!
Tom
The install of the "HP Inside Printer Accordion Jam Repair Kit" went great. The HP printer works fine. Many thanks.
Michael
Your guys are fantastic! My Epson Action Laser 1500 started giving my 003 errors on Sunday and wouldn't print. I did a web search for that error and Google came up with your site. I ordered the 003 Service Error Repair Kit on Tuesday and received it yesterday. With the aid of the instruction video, I successfully installed the new fuser lamp this morning and the printer is up and running again. Too bad Epson couldn't reword the error message to read something like: "Error 003 - replace fuser lamp"! Thanks for a great site. I'm recommending it to everyone I know that has a printer. Tom
Well, chalk up another one. Your exit repair kit and fifteen minutes turned my $12.00 salvage-yard LJII purchase into a perfectly functioning, low-page-count, workhorse. Thanks!
James
| | TJ - 5si Second Pass Roller |
The printed instructions were very helpful but I could not have done it without using a combination of those instructions and the service manual. The service manual was great for pictures of components and getting the covers off. The printed instructions were particularly helpful once I got the PIU out because the service manual didn't go any further. I took my time, ( apprehensive I would screw something up & have a worse problem.) I cleaned everything I came across, labeled each component with its proper name, taped the screws to it, and set them in the order I took them off. I spent about 4 - 5 hours total and was so happy when I ran a paper path test of 50 pages of legal through tray 3 without a jam. I got a feather in my hat here at work. My supervisor said that 3 different people looked at the problem & over 3 years time, none of them fixed it. I've also been given the LJ printers in my dept. to maintain. There are five 5si, one 4V, two 4 Plus, one 4, and one IIP. I ordered the exit jam kit for the 4 Plus the other day. I expect that to be a breeze after the 5si. You'll probably remember me, I'm the girl in North Alabama who's going to be a printer tech eventually. With my first repair being a success, I'm hooked. I have gotten interested in printers by reading your forum. Every morning I get a coke & get updated on everyone else's printer problems. (from your site). Thanks again for being so generous with your knowledge. I couldn't have done it otherwise. TJ
Dear Moe, I just wanted to say thank you to everyone at Laser Service. I like the way you do business. I have owned 2 HP Laserjet 4plus's since they first came out. All these years they have received minimal use compared to what they are rated for, but both are used in a pretty harsh environment. About a year ago I started having problems with paper handling. I took one to a HP service center and asked that they rebuild everything inside that affects paper handling. It came back, with a substantial charge, and worked a little bit better for about a week. I looked inside, I don't believe they changed any parts. Just cleaned. For the past year I have opened one or the other up several times trying to clean things and replace parts that I had ordered from various places. Always with the same results, it would work better for about a week. I had even ordered some parts that I still have no idea where they go. I didn't want to give up on these two machines so I started looking for a company like yourselves. Not really thinking I would find one. Well I did and ordered two HP Laserjet 4/4+/5 Exit Jam Repair Kits in May of 2001. I received them immediately and it was a pleasure to do business with your company. I didn't get around to giving them a try until this morning, partly because I had gotten used to using my ink jets in place of them and I had my doubts as to what I was getting for $39.00. I really did. I have spent a lot more and gotten a lot less in the past year. The video tape is a great idea. I watched it once and then started on printer #1 referring to the tape when needed. I had such confidence in the repairs that when I finished #1 I didn't even hook it up and try it. Instead I went and got printer #2 and did that one. Both went smoothly, both are working better than they have in over a year, and I think they will stay that way for quite sometime. Once again I would just like to thank you for doing business as you do and I know a lot of people that I am going to be recommending you to. Thank you,
Bob
Thank you for the prompt shipment of my HP IIP/IIP Inside Printer Accordion Jam Repair kit. Other than some difficulty getting the Apple printer apart, especially prying the side cover apart far enough to get the lower screw out and then pry the cover plate out of the way, the replacement went ok and corrected the problem. Thanks for providing an economical means to repair relatively simple problems. A local shop quoted $100 labor just to look at the unit and then charge for whatever parts would be needed. I'll recommend you to all of my friends. Regards,
Wayne
| | Re: Did you receive faxed order? |
Just a quick note to tell you of yet another success story with the 5L/6L Multiple Sheet Feed repair kit. The video was great in demonstrating how to fix this. Very complete! 5L works as good as when I got it 5 years ago. Thanks for providing such a great service for a very reasonable price. I will visit your website first before I go anywhere else with any printer problem. Was about ready to throw out the printer until this fix...now it should be good for another 5 years. Thanks
Steve
I received my HP IIIp 52 Service Error Repair Kit today. This evening I played the CD-ROM video and did the repair. It took a little over an hour and it was easy to follow your step-by-step instructions. My printer now works great again. Thank you for delivering a great, easy to use, product.
Joe
Hello , The repair went well and I am no longer having the error 52. I am thankful to you because I could not find this part in this wonderful land of technology :) and you were the top result when I made a search in Altavista. It just took 15 minutes after watching the video. I should say that I am very pleased and satisfied with the service and its delivery time. I believe that it will be better for everyone to try and see that it is really usefull. muhlis
Everything worked like a charm for my HP IIP - fixed two error (12 and 50) with two kits! Great! - George
| | Just what the Web is for... |
Moe... Let me add my words to the other words of appreciation. My Laserjet IIIp was put back into service after two years in a box. Error 52 popped up and the HP site had no solution save for a note from a guy working at a printer repair house. He estimated $100 for the scanner assy. Then I found your site. It was a matter of 45 seconds (let me repeat: 45 seconds!) to find the kit and another minute to order it and get it on its way. Sure, I ended up with one spare screw (my fault; I'll trace it down later), but your video and part did the job. I purchased a 3.6V power driver for the job ($20) and a long steel bit ($2) and magnetized it, which made the job a whole lot easier. That, plus the $50 for the scanner motor assy. is still 30 bucks less than I could have paid. And I got a nice new screwdriver out of it. Thanks for a great site and a great service. This is exactly what the web is made for! Bill
Thank you for suppling me with an inexpensive solution to my accordion paper jam problem on my LaserWriter 16/600. Works great now. Will recommend you to anybody I come across with similar problems. Regards,
Joe
| | Words of appreciation from COLOMBIA. |
Dear Edna:
First I really want to thank all your concern over the phone about my printer's problem.
I just finish installing the HP LaserJet IIP/IIIP 12 Door Open or No Toner Repair Kit +(VHS Tape), and everything was really easy; it took me around 20 minutes and here I'm again printing with my old HP like the fist day. I want to let you know that I'm very pleased with your promptly service and the quality of your products. You save me a deal of time and I'll hope many people from Latin America buy from you in the future. Thanks and best regards,
Fredy Now in Spanish:
Respetada Edna:
Primero quiero agradecer tu ayuda telefonica acerca de mi problema el otro dia.
Acabo de instalar el Kit de reparacion para la HP LaserJet IIP/IIIP con error 12 Door Open or No Toner, y todo salio muy facil; me tomo alrededor de 20 minutos y aca estoy imprimiendo de nuevo en mi vieja Hp como el primer dia. Quiero que sepas que estoy muy complacido con su rapido servicio y la calidad de sus productos. Me ahorraron mucho tiempo y espero que mucha gente en Latino America les compre en el futuro. Gracias, y buena suerte,
Fredy
| | Thanks!! Printer cured!!! |
Hi Moe, Thanks to the diagnostic information on your website and the scanner motor kit, my Apple PLW NTR is back up and running! I figured the CDROM version of the fix it video was the best choice - I had Movieplayer running on my Mac and paused the video now and then while I replaced the part. Great job y'all!
Kirschen
Moe, I just finished repair of my HP 5L stack of paper kit. The parts were simple enough but without your video I could not have gotten there. I repair most of my own stuff and your help was great. Thanks,
Gary
super super fast shipping, clean straigh forward and easy to understand directions, hoping it works, but I'm impressed with your service. Thanks!
Curt
I just wanted to tell you that I am very pleased with the two products I recently purchased from you: drum wiper (smudge repair) for Oki OL400 and drum drive gear assy for HPIIP. I have just completed the installation of both, following your simple but clear instructions and both printers have been restored to full health. Your practical approach and reasonable prices set a positive example. Now, if you could just come up with a drum wiper repair for the Oki OL400E........ Thanks again.
Scott
Hi: The kit came. We followed your video. MY PRINTER WORKS!! Just like that I'm back in business! I LOVE my old Apple 360 workhorse printer (and need it urgently), but it finally let me down in the middle of a big job. Your directions were perfect. Your kit worked. Thanks so much.
Nadine
Moe, I recently ordered the HP 5L/6L paper jam kit from you. Last night after studying the video I went through the repair procedure (which was not as difficult as I anticipated) reconnected the printer and eagerly awaited my first print. Shock horror - The error light came on and stayed on. I re-examined the video and checked all the connectors/sensors etc. It was not until 10 minutes later that I realised I'd forgotten to replace the toner cartridge (Dohh !) - The printer now works fine, just like new. Many thanks
Richard
Just wanted to thank you folks for a very helpful overall service. I had an HP LaserJet 3P that served me well for 10 years then about 2 years ago stopped working. Had it not been for your web site and generous help (not to mention excellent service on parts), it probably would have ended up in the trash. I ordered the parts you recommended and followed the CD's instructions and in 30 minutes I had an old friend back! Thanks!
Charlton
Hi All, Just installed your feed roller kit in my HP 5L and printed a 350 page document. ZERO jams! WOW! Thanks a million.
Richard
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